Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear Mr***:When I first started to communicate with you I did try to locate a Meile authorized technician I had emailed Miele and searched their website In addition I had called dealers that were over miles from your location and none of them could assist This morning I replied to the Revdex.com that we would take no further action; however, I did just receive a call back from a Miele representative at their corporate headquarters and he was able to put me in touch with an authorized technician in Pensacola I asked him why this name did not come up on the website and where else could I have looked and he told me that it changes so often they cannot keep it updated so it is not available on the website any longerI have contacted Vet-Tech Incand he has agreed to inspect, take photos and report his findings to me directly I will pay him directly for this inspection I have provided him with your parents information and the address I hope that this meets with your satisfaction. Sincerely,Kathy K***, Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will send their cargo claim release form signed in the mail to their address on the form to Kathy K*** attention.
Regards,
*** ***
I have reviewed the claim file and all of the relocation paperworkThere was no attachment with the complaint on the Revdex.com website; however, a copy of your estimate and bill of lading were contained within our order fileAlthough you had a binding estimate, the valuation is not included in the
binding estimate price that is why it is outlined separately because the customer is to declare the valuation on the bill of lading the day of loadingThe system notes indicate that Mindi with Texas A-Movers, Incupdated the system with valuation of RVP-B which carries a $deductibleThis update was done on 7-3-When the claim was received the bill of lading was reviewed to determine the valuation that you selected the day of loadingIt was discovered that you had not signed the valuation section for the desired $deductibleThe federal regulations state that replacement coverage with no deductible should be charged as the default when the customer fails to sign for their desired coverageYour company had been charged for the $deductible of $Replacement coverage with no deductible costs more and the charge for that coverage is $There is no refund due your employerYour shipment delivered into a private storage facility and your own statement confirms that you did not make notations to the damaged items upon delivery into the private storage facilityNormally liability would not be accepted if there are no written notations at the time of delivery to a private or mini storage facilityIn your case, MsY*** made an exception to the policy and allowed for damaged items of $In order to pay the claim settlement offered, the valuation coverage must be paid. In an effort to bring your claim to a conclusion, I am offering to issue payment to you of $and I will ask our collections department not to pursue collection of the additional $If you are in agreement with this offer, please reply to me at my email address of *** ***Upon receipt of your confirmation, I will issue your payment.Mr***, please accept my sincere apologies that you experienced any difficulties with your relocation.Sincerely, Kathy K***Director, Claims & Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi, MsK***.I received your email dated Novemebr 5th, 2015.Thank you for seeing this through and having a technician come out to inspect the damage My understanding is that he did not conduct a diagnostic test, which I think is important to make sure that no internal damage was caused by whatever force caused the dent I am more than willing to have him perform the repairs, but I would like to be sure that the computer components are checked for proper working condition and not just visual defect.I also hope you spoke with the technician about the damaged that was claimed by Chris H*** on the inventory list… and that you were informed of the current condition in the areas where supposed damaged existed, and that he affirmed my assertions It would be nice to know that the driver and AMS Relocation Inc., both of whom conducted themselves in a questionable manner, will be educated about Bekin's business practices and desire to maintain a good reputation.I will be posting this same message to the Revdex.com site and keeping the dispute open until the repairs are made and finalized.Thanks again for your willingness have the repairs investigated and attempting to make things right.***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards, we will file a claim for damaged furniture
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint was specifically regarding the fact that a "delivery team" was paid for to deliver my household goods and Bekins did not fulfill that part of the contract. My goods were delivered by the driver and a kid he picked up off the street. The $is the estimate of what was paid for a "delivery team" that Bekins did not provide.This complaint is no way related to the cancelled appt's for the sof goods
Regards,
*** ***
A copy of your complaint filed with the
Revdex.com has been received in this office and forwarded to my attention for review and responseUpon the completion of a household delivery, the paperwork is forwarded to our corporate officeAll interstate movers are required to audit the charges assessed on the bill of ladingThis monitoring procedure makes certain that all charges are properly and accurately billedIn most cases the payment made at the time of the shipment delivery is finalHowever to comply with federal regulations governing household goods interstate carriers a carrier may refund money to the customer or a correction may be made which results in an additional billingOnce the audit is performed for your relocation you will receive notification if a refund is processedIn reference to your concerns about damages, I have attached a claim form for your completionYou have nine months from the date of delivery to submit the claim form to our corporate office listed on the formWe ask that you not repair or discard any items in case an inspection is necessary to determine the extent of the damageMsWard, please accept my apologies that our services did not meet with your expectationsOur entire organization is genuinely concerned that all of our customers receive smooth and trouble free relocationsWhen our services fall short we do appreciate hearing about it so that corrective action may be taken Sincerley, Kathy K*** Director,Claims & Consumer Affairs Wheaton World Wide Moving I Bekins Van Lines, IncI Clark & Reid
Ms*** a tracer investigation was conducted for the items reported as missing and all participating parties were notified that you had reported a loss. The trace included contacting the other customers whose household goods were transported on the trailer with your items. All
responses were negative and no items belonging to your shipment were located. We also checked with the driver and the agent that handled your move. The results of the trace were negative. There were no written notations made at the time of delivery to any items believed to be missing. Our denial of your claim for missing items must be maintained. The items claimed as damaged have been paid for a total of $629.37. You mentioned that we allow a customer months to file a claim. That is a tariff regulation that allows the customer months to file a claim. There is no regulation that requires a carrier to accept liability for every claim that is filed. The investigation of the claim is the determining factor as to whether a claim is accepted or denied. The results of our investigation did not support a basis for acceptance of liability for any items reported as missing. We do regret that your relocation was not without incident and that you found it necessary to file a claim Sincerely, Kathy K*** Director, Claims & Consumer Affairs Wheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Dear Revdex.comI have reviewed the customer's complaint and their claim file I found that our adjuster has issued a supplemental check in the amount of $for the 4th item that was claimed She mailed the check on January 14, so the customer may have already
received the check The first check was for $and the second check was for $ The customer released her shipment for transportation with valuation of $per lb per article which was the basis for our settlement. If you have any questions or require additional information please do not hesitate to contact me. Sincerely, Kathy K***, Director, Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With the current reasoning from the Business, the business can keep providing the same reasons for delaying the delivery of our shipment INDEFINITELY We could accept the situation a little better if they could at least provide a NO LATER THAN DATE.The response is less than adequate to address the issue
Regards,
*** ***
I am in receipt of a copy of your complaint filed with the Revdex.com regarding the delay of the overflow portion of your shipmentIt is standard procedure for Wheaton World Wide Moving to load all items in a shipment on one vanThe estimated weight was within 10% of the actual weight
of your entire shipmentTo limit the possibility of delaying your entire shipment we loaded, on the originally assigned van, the items necessary for you to set up your household and will be transporting the remainder on the next available vanAt this time there are no available drivers to transport the itemsBekins operations is investigating alternative services to accommodate your shipmentMsK*** has been following up on your shipment with our operations department in order to provide you with updatesIf there is no driver available the only update she can provide is to let you know that no driver is assigned and that she will continue to monitor your shipment statusI have attached a copy of the tariff item that pertains to a delayed shipmentUnless the shipment is more than 20% of the overall shipment and contains essential items there is no delay compensationI have notified our operations department of your continued frustration with the circumstances and they have assured me that every effort is being made to locate transportation for the remainder of your shipment. Please accept my apologies that any portion of your shipment has been delayed and that you and your family have been inconvenienced by your relocation with Bekins Van Lines, Inc. Sincerely, Kathy Kendall
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To begin, the check we originally received was never cashed for the reason it was insufficient to cover the costs of all mentioned in the complaintSecond, as a business, it would seem that to correct the wrongs and neglect that were shown with our move, starting with the delay, then the damaged items that were backed into at their warehouse and now finally our overall items that were damaged, Bekins would want to resolve this matter quicklyThey never addressed the fact that our items were backed into by their truck in their warehouse when we were told our items would be housed in the truck they were packed in in a secure warehouseNonetheless, even if our claim was delayed by one day for whatever reason, one would expect a reputable business to honor the submitted claim since there were so many issues with this entire moveClearly Bekins is choosing to not follow the Better Business practices because offering a check for the minimal amount they say covers the delay only does not even compensate a minimal portion of the damaged itemsIt does not make sense that when Ace Moving and Storage is responsible for actually backing a truck up into our unsecured items why Bekins would not want to compensate us for those damaged items$does not compare to the thousands of dollars in damaged goods that were lost
Regards,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
Your complaint filed with the Revdex.com (ID ***) has been receivedThe documents in your relocation file and in your claim file have been reviewed. A check for $is being mailed todayPlease accept our apologies that you experienced any difficulties with your
relocation
Dear Revdex.com:Attached is Bekins response to our customer's complaint If you have any questions or require additional information please advise. Sincerely, Kathy K***, Director, Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Dear Revdex.com: Attached is Bekins reply to the customers complaint along with supporting documents If you have any questions or require additional information do not hesitate to contact me directly. Sincerely, Kathy K***, Director, Cons
Dear Ms***,Our corporate office was made aware of the driver’s medical
issues the day of loading and the situation that you referenced was immediately
addressed and resolved. Bekins’ representatives
have apologized and allowed compensation for any inconvenience you and your
family
experienced that day. Bekins’
executive vice president also issued a letter of apology to you for your
experience at originYou were also offered compensation for the delay of the
overflow shipment. The shipment was
never lost Your household goods were at the origin storage facility until they could be loaded on a truck
to be transported to your delivery residence.
Bekins customer service department and its Director were in constant
contact with you regarding your concerns with the loading and with the delivery
of the remaining portion of your shipment. In response to the claim for the damaged items, you did
release your shipment for transportation with valuation coverage of $per lb
per article. There was no additional coverage
paid or signed for on the bill of lading.
It was your choice to waive the replacement coverage. Since some items were denied by MsRutland, as
a compromise offer, I will agree to assign a repair firm to inspect the damaged
items claimed to provide us with an estimate of the damage. This does not mean that they will perform the
repairs unless repairs can be made within the $per lbliability coverage You will be notified of the name and phone #
of the repair firm that will be contacting you to arrange an appointment for
the inspectionSincerely,Kathy K***, Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark
& Reid
Dear Mr***: A copy of
your Revdex.com complaint has been forwarded to my attention for review and response. I have reviewed all relocation documents along with the e-mails between you and Mr*** *** with our corporate customer service department. Mr***, we do agree that you should receive credit for the origin shuttle service of $728.64. The additional amount that was included in the $1,charged to you is explained in the attached spread sheetYou will see that additional packing was performed that was not included in the original estimate. Although the packing charges increased the unpacking charges decreased. Since the transportation charge, fuel surcharge and valuation are all based on the actual weight, those charges increased as well. You will notice that the difference between the amount of $1,and $is $which is the difference in the additional charges due to the weight increase. Your estimate was a non-binding estimate which is based on the actual weight and services providedThe original estimated weight was 8,pounds and the actual weight was 8,pounds. As you can see that weight was estimated within 10% of the actual weight. When the sales representative indicated that the charges would not exceed 10% of the estimate, that is the amount that can be collected by the carrier at the time of delivery in order that the customer can still receive their shipment. Any amount in excess of the estimate + 10% is to be paid by the customer within days of delivery Once the credit card dispute is resolved, you will receive a credit to your credit card in the amount of $Mr***, please accept my sincere apologies that you experienced any difficulties with your relocation. If you have any questions please contact me directlySincerely, Kathy K*** Director, Consumer Affairs Wheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear Mr***:When I first started to communicate with you I did try to locate a Meile authorized technician I had emailed Miele and searched their website In addition I had called dealers that were over miles from your location and none of them could assist This morning I replied to the Revdex.com that we would take no further action; however, I did just receive a call back from a Miele representative at their corporate headquarters and he was able to put me in touch with an authorized technician in Pensacola I asked him why this name did not come up on the website and where else could I have looked and he told me that it changes so often they cannot keep it updated so it is not available on the website any longerI have contacted Vet-Tech Incand he has agreed to inspect, take photos and report his findings to me directly I will pay him directly for this inspection I have provided him with your parents information and the address I hope that this meets with your satisfaction. Sincerely,Kathy K***, Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will send their cargo claim release form signed in the mail to their address on the form to Kathy K*** attention.
Regards,
*** ***
I have reviewed the claim file and all of the relocation paperworkThere was no attachment with the complaint on the Revdex.com website; however, a copy of your estimate and bill of lading were contained within our order fileAlthough you had a binding estimate, the valuation is not included in the
binding estimate price that is why it is outlined separately because the customer is to declare the valuation on the bill of lading the day of loadingThe system notes indicate that Mindi with Texas A-Movers, Incupdated the system with valuation of RVP-B which carries a $deductibleThis update was done on 7-3-When the claim was received the bill of lading was reviewed to determine the valuation that you selected the day of loadingIt was discovered that you had not signed the valuation section for the desired $deductibleThe federal regulations state that replacement coverage with no deductible should be charged as the default when the customer fails to sign for their desired coverageYour company had been charged for the $deductible of $Replacement coverage with no deductible costs more and the charge for that coverage is $There is no refund due your employerYour shipment delivered into a private storage facility and your own statement confirms that you did not make notations to the damaged items upon delivery into the private storage facilityNormally liability would not be accepted if there are no written notations at the time of delivery to a private or mini storage facilityIn your case, MsY*** made an exception to the policy and allowed for damaged items of $In order to pay the claim settlement offered, the valuation coverage must be paid. In an effort to bring your claim to a conclusion, I am offering to issue payment to you of $and I will ask our collections department not to pursue collection of the additional $If you are in agreement with this offer, please reply to me at my email address of *** ***Upon receipt of your confirmation, I will issue your payment.Mr***, please accept my sincere apologies that you experienced any difficulties with your relocation.Sincerely, Kathy K***Director, Claims & Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi, MsK***.I received your email dated Novemebr 5th, 2015.Thank you for seeing this through and having a technician come out to inspect the damage My understanding is that he did not conduct a diagnostic test, which I think is important to make sure that no internal damage was caused by whatever force caused the dent I am more than willing to have him perform the repairs, but I would like to be sure that the computer components are checked for proper working condition and not just visual defect.I also hope you spoke with the technician about the damaged that was claimed by Chris H*** on the inventory list… and that you were informed of the current condition in the areas where supposed damaged existed, and that he affirmed my assertions It would be nice to know that the driver and AMS Relocation Inc., both of whom conducted themselves in a questionable manner, will be educated about Bekin's business practices and desire to maintain a good reputation.I will be posting this same message to the Revdex.com site and keeping the dispute open until the repairs are made and finalized.Thanks again for your willingness have the repairs investigated and attempting to make things right.***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards, we will file a claim for damaged furniture
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint was specifically regarding the fact that a "delivery team" was paid for to deliver my household goods and Bekins did not fulfill that part of the contract. My goods were delivered by the driver and a kid he picked up off the street. The $is the estimate of what was paid for a "delivery team" that Bekins did not provide.This complaint is no way related to the cancelled appt's for the sof goods
Regards,
*** ***
A copy of your complaint filed with the
Revdex.com has been received in this office and forwarded to my attention for review and responseUpon the completion of a household delivery, the paperwork is forwarded to our corporate officeAll interstate movers are required to audit the charges assessed on the bill of ladingThis monitoring procedure makes certain that all charges are properly and accurately billedIn most cases the payment made at the time of the shipment delivery is finalHowever to comply with federal regulations governing household goods interstate carriers a carrier may refund money to the customer or a correction may be made which results in an additional billingOnce the audit is performed for your relocation you will receive notification if a refund is processedIn reference to your concerns about damages, I have attached a claim form for your completionYou have nine months from the date of delivery to submit the claim form to our corporate office listed on the formWe ask that you not repair or discard any items in case an inspection is necessary to determine the extent of the damageMsWard, please accept my apologies that our services did not meet with your expectationsOur entire organization is genuinely concerned that all of our customers receive smooth and trouble free relocationsWhen our services fall short we do appreciate hearing about it so that corrective action may be taken Sincerley, Kathy K*** Director,Claims & Consumer Affairs Wheaton World Wide Moving I Bekins Van Lines, IncI Clark & Reid
Ms*** a tracer investigation was conducted for the items reported as missing and all participating parties were notified that you had reported a loss. The trace included contacting the other customers whose household goods were transported on the trailer with your items. All
responses were negative and no items belonging to your shipment were located. We also checked with the driver and the agent that handled your move. The results of the trace were negative. There were no written notations made at the time of delivery to any items believed to be missing. Our denial of your claim for missing items must be maintained. The items claimed as damaged have been paid for a total of $629.37. You mentioned that we allow a customer months to file a claim. That is a tariff regulation that allows the customer months to file a claim. There is no regulation that requires a carrier to accept liability for every claim that is filed. The investigation of the claim is the determining factor as to whether a claim is accepted or denied. The results of our investigation did not support a basis for acceptance of liability for any items reported as missing. We do regret that your relocation was not without incident and that you found it necessary to file a claim Sincerely, Kathy K*** Director, Claims & Consumer Affairs Wheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Dear Revdex.comI have reviewed the customer's complaint and their claim file I found that our adjuster has issued a supplemental check in the amount of $for the 4th item that was claimed She mailed the check on January 14, so the customer may have already
received the check The first check was for $and the second check was for $ The customer released her shipment for transportation with valuation of $per lb per article which was the basis for our settlement. If you have any questions or require additional information please do not hesitate to contact me. Sincerely, Kathy K***, Director, Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With the current reasoning from the Business, the business can keep providing the same reasons for delaying the delivery of our shipment INDEFINITELY We could accept the situation a little better if they could at least provide a NO LATER THAN DATE.The response is less than adequate to address the issue
Regards,
*** ***
I am in receipt of a copy of your complaint filed with the Revdex.com regarding the delay of the overflow portion of your shipmentIt is standard procedure for Wheaton World Wide Moving to load all items in a shipment on one vanThe estimated weight was within 10% of the actual weight
of your entire shipmentTo limit the possibility of delaying your entire shipment we loaded, on the originally assigned van, the items necessary for you to set up your household and will be transporting the remainder on the next available vanAt this time there are no available drivers to transport the itemsBekins operations is investigating alternative services to accommodate your shipmentMsK*** has been following up on your shipment with our operations department in order to provide you with updatesIf there is no driver available the only update she can provide is to let you know that no driver is assigned and that she will continue to monitor your shipment statusI have attached a copy of the tariff item that pertains to a delayed shipmentUnless the shipment is more than 20% of the overall shipment and contains essential items there is no delay compensationI have notified our operations department of your continued frustration with the circumstances and they have assured me that every effort is being made to locate transportation for the remainder of your shipment. Please accept my apologies that any portion of your shipment has been delayed and that you and your family have been inconvenienced by your relocation with Bekins Van Lines, Inc. Sincerely, Kathy Kendall
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To begin, the check we originally received was never cashed for the reason it was insufficient to cover the costs of all mentioned in the complaintSecond, as a business, it would seem that to correct the wrongs and neglect that were shown with our move, starting with the delay, then the damaged items that were backed into at their warehouse and now finally our overall items that were damaged, Bekins would want to resolve this matter quicklyThey never addressed the fact that our items were backed into by their truck in their warehouse when we were told our items would be housed in the truck they were packed in in a secure warehouseNonetheless, even if our claim was delayed by one day for whatever reason, one would expect a reputable business to honor the submitted claim since there were so many issues with this entire moveClearly Bekins is choosing to not follow the Better Business practices because offering a check for the minimal amount they say covers the delay only does not even compensate a minimal portion of the damaged itemsIt does not make sense that when Ace Moving and Storage is responsible for actually backing a truck up into our unsecured items why Bekins would not want to compensate us for those damaged items$does not compare to the thousands of dollars in damaged goods that were lost
Regards,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
Your complaint filed with the Revdex.com (ID ***) has been receivedThe documents in your relocation file and in your claim file have been reviewed. A check for $is being mailed todayPlease accept our apologies that you experienced any difficulties with your
relocation
Dear Revdex.com:Attached is Bekins response to our customer's complaint If you have any questions or require additional information please advise. Sincerely, Kathy K***, Director, Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Dear Revdex.com: Attached is Bekins reply to the customers complaint along with supporting documents If you have any questions or require additional information do not hesitate to contact me directly. Sincerely, Kathy K***, Director, Cons
Dear Ms***,Our corporate office was made aware of the driver’s medical
issues the day of loading and the situation that you referenced was immediately
addressed and resolved. Bekins’ representatives
have apologized and allowed compensation for any inconvenience you and your
family
experienced that day. Bekins’
executive vice president also issued a letter of apology to you for your
experience at originYou were also offered compensation for the delay of the
overflow shipment. The shipment was
never lost Your household goods were at the origin storage facility until they could be loaded on a truck
to be transported to your delivery residence.
Bekins customer service department and its Director were in constant
contact with you regarding your concerns with the loading and with the delivery
of the remaining portion of your shipment. In response to the claim for the damaged items, you did
release your shipment for transportation with valuation coverage of $per lb
per article. There was no additional coverage
paid or signed for on the bill of lading.
It was your choice to waive the replacement coverage. Since some items were denied by MsRutland, as
a compromise offer, I will agree to assign a repair firm to inspect the damaged
items claimed to provide us with an estimate of the damage. This does not mean that they will perform the
repairs unless repairs can be made within the $per lbliability coverage You will be notified of the name and phone #
of the repair firm that will be contacting you to arrange an appointment for
the inspectionSincerely,Kathy K***, Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark
& Reid
Dear Mr***: A copy of
your Revdex.com complaint has been forwarded to my attention for review and response. I have reviewed all relocation documents along with the e-mails between you and Mr*** *** with our corporate customer service department. Mr***, we do agree that you should receive credit for the origin shuttle service of $728.64. The additional amount that was included in the $1,charged to you is explained in the attached spread sheetYou will see that additional packing was performed that was not included in the original estimate. Although the packing charges increased the unpacking charges decreased. Since the transportation charge, fuel surcharge and valuation are all based on the actual weight, those charges increased as well. You will notice that the difference between the amount of $1,and $is $which is the difference in the additional charges due to the weight increase. Your estimate was a non-binding estimate which is based on the actual weight and services providedThe original estimated weight was 8,pounds and the actual weight was 8,pounds. As you can see that weight was estimated within 10% of the actual weight. When the sales representative indicated that the charges would not exceed 10% of the estimate, that is the amount that can be collected by the carrier at the time of delivery in order that the customer can still receive their shipment. Any amount in excess of the estimate + 10% is to be paid by the customer within days of delivery Once the credit card dispute is resolved, you will receive a credit to your credit card in the amount of $Mr***, please accept my sincere apologies that you experienced any difficulties with your relocation. If you have any questions please contact me directlySincerely, Kathy K*** Director, Consumer Affairs Wheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid