Coldwell Banker

Our driver maintains that no entry was made onto the individual's property lodging the complaint An initial site visit supports our driver's description of events A more thorough inspection will be made and a driver's statement will be recorded and passed along to the Revdex.com an all associated partiesI would like to add that the site visit showed that there was some repair work done to either a gas or water line and the soil was disturbed in that areaHowever no damage to either our customer's or neighbor's property was made by a Hafner vehicle Driver's Statement:I made the delivery and although the driveway was tight, I was able to make the delivery with no problems I had to pull forward and backwards about times but the customer was happy [redacted] , HHafner and Sons, Inc

We have reviewed Ms [redacted] complaint Simoniz will certainly reimburse the $she is requesting While the company we hired for this promotion followed standard policy, we are disappointed in the lack of customer service that Ms [redacted] received Each situation should be evaluated individually and it appears Ms [redacted] 's concerns were not thoroughly evaluated Simoniz strives to produce great products which we support with great customer service We truly apologize that this model was not met in this particular transaction and we thank Ms [redacted] for bringing this to our attention Simoniz is processing a reimbursement check for the requested amount of $

I'm a local Realtor and I have contracted the services of three different roofers in townI was impressed with Lobo Roofing overall because they were prompt in getting to a property I was in the process of sellingThey were able to reassure both parties in my transaction that roof repairs could be made in a timely manner and the the Buyer of the house I was selling would be able to purchase their dream home and not have to delay their closing dateThey were professional and understandingSelling a home can be a very emotional processI felt like Lobo Roofing was a team member helping all parties winI will definitely use them in the future and tell all other Realtors and clients to do the same

Initial Business Response / [redacted] (1000, 9, 2015/08/13) */ I spoke with the consumer and he was gentleman in every sense of the wordThe office had one agent who had called him twice in an effort to get more listings onto the marketWe had a second agent call one time and that agent honored the consumers request to not call again and in addition sent the consumer a note of apology which was appreciated by the consumer After speaking with the consumer I agreed to reinforce the need with all of our agents to check the Do Not Call list before calling home-owners who we do not personally know and in addition I tracked down and discovered which agent had made the two calls and instructed him not to call this particular consumer again in the futureThis agent readily agreed not to contact the consumer again On a final note, I appreciate getting the notice of a complaint from the Revdex.comWithout it I wouldn't have known I had an issue to address with a consumer Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) So far no more phone callsI truly believe this issue is resolvedThank you Revdex.com for helping me

As you may know, unless both parties to a contract (buyer and seller) agree to the distribution of the Earnest Money being held in escrow, the money cannot be given to either party In this case, the buyers has a full whole house inspection by a licensed home inspector They asked for nothing of the seller regarding any of the findings in the report I have attached page of the report where the inspector mentions two cracks in the foundation/basement wall One was professionally repaired with carbon fiber strip some time ago the second one was described by the inspector, you can read in the report page attached, "The crack is not a structural concern...........If there is seepage it can be sealed with an epoxy injection I recommend you monitor the crack to seee if seepage occurs, or just have it sealed now and forget about it" The buyer did not ask for this to be done The seller hired Heli Tech to do the epoxy injection anyway, just so there would be no worries for the buyer This is the crack the buyers are referring to in her complaint "She did not disclose that there had been worsening to the large unrepaired crack causing serious widening/enlargement of crack and water damage in the basement The owners had repaired the large crack less than one week prior to closing." Yes they repaired it, thinking they were doing "the right thing" for the buyers We are unaware of any "worsening" of the crack The buyer has not presented to us any "professional opinion of the inspectors used we were advised not to close on the home." The buyers did the final walk thru the evening before the scheduled closing Upon seeing the repaired crack, they chose to terminate the contract after pm on the night before closing Of course this was a shock to the seller, since everything was in place to close the next dayThe sellers offered to have a structural engineer inspect the property prior to clsoing to dispel any fears of the buyer that the property was in any way "getting worse" as pertained to the repaired crack Buyer refused the offer.Additionally, the buyer mentions in her last sentence "They also did not disclose a file opened to the State for Mine subsidence made by the attached townhome to ours" We have no knowledge of ANY mine subsidence insurance claim being filed We questioned the Homeowner's Association, who handles all insurance, and insurance claims, and who would be the entity that would file a mine subsidence insurance claim on any of the townhomes in this neighborhood - and they assured us there are no mine subsidence insurance claims in this area We are not sure where this misinformation of her has come fromAs far as any "bullying" or harrassment, our agent did want to make them aware that if the buyer did not show up for closing, the sellers were considering litigation against them That is not a bullying tactic, but a statement of fact as we knew it.Again, state licensing law in Illinois requires that any disputed Earnest Money we hold in escrow must remain there until the parties have agreed to its disbursement or if one of the parties would institute a claim against the other and the courts would direct us to give the money to the prevailing partyRespectfully, [redacted] Managing BrokerColdwell Banker Brown Realtors

We hired Lobo Roofing to do some repairs on our tile roofThe job was done incorrectly, broken tiles were not replaced and the roof was left in worse shape than when he startedHe took no responsibility for his poor work and the Nevada contractors board agreed with our complaintHe does shoddy work and has a poor attitudeAll he cares about is collecting money but REFUSES to fix what his poor work causedIt was to the point that we paid him a reduced amount just to get him off property as we had no confidence he would fix job; plus he wanted MORE money to fix his mistakesThis was a horrible experience that caused a lot of stressDo not hire him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After talking to the rep, the [redacted] dealer never filed a claim with SimonizThe dealership lied to us and I apologize for involving SimonizThey were very concerned when they received this complaint and made great effort to take care of us immediately Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response provides information and they continue to skirt the issue and stretch the truth through their legal support departmentTo this day, they have not corrected the bathroom count from their Coldwell Banker website - I sent them a screen shot when I initially contacted them last year and even this month it shows the wrong information I would think this is a simple thing to fix on their end and it proves to me they don't care and do not take this matter seriously I have taken the time, and it appears they have not, to determine with confidence that their website is the only internet source that has the incorrect bathroom count and I believe, because of the conversation I had with the Assessor, they used the Coldwell Banker information to adjust the bathroom count and increase the assessment The subsequent assessment was over $10K higher than the home appraisal that had the correct bathroom count.It is alarming and disappointing that a company such as this won't take the time to look at this and provide an accurate response without personal insults As for the roof, I have evidence the roof was Certainteed organic shingle and it was indeed defective and part of the civil lawsuit As for the inspection, Coldwell Banker's response used selective wording from the report and makes it look like the roof situation was clear cut when it was not My seasoned Realtor didn't see anything in the report that raised a flag for the roof either I had a professional review of the inspection and roof situation and there was an opportunity to pursue the matter legally which I won't go into in this response but I am happy to discuss if necessary [redacted] ***

Our driver maintains that no entry was made onto the individual's property lodging the complaint An initial site visit supports our driver's description of events A more thorough inspection will be made and a driver's statement will be recorded and passed along to the Revdex.com an all associated parties

I do have pictures on my camera at home, but I don't know how to send them to you I will have to get help doing that.I tried to send a rebuttal response to Hafner's comments, but I could not get it to go through, so I'll briefly state my side now against the drivers version First off, if the the driver said he inspected the area and found that there was no damage to my yard or driveway, he is lying and he also said that when he inspected there seemed to be some water main repair work or gas repair work to my neighbor's front yard (their customer) when he inspected Problem with that is that at the time of the damage that water leak had not appeared yet and the repair work was done the middle of July So, after three months, the damage to my driveway and yard were not visible as the grass has grown over the ruts their truck inflicted and the crushing areas in my driveway are not as visible because the tire tracks are mostly washed away, but I can still see some of them at certain times I still have never received any phone calls from Hafner & Sons to this dateI will try to bring my memory card from my camera to work tomorrow to see if someone could help me with sending the pictures to you [redacted]

Simoniz claims department spoke to customer and set up a claim number #***. We will work with the customer and inspect his motorcycle and determine if there is any coverage for the damage

Complaint: ***
I am rejecting this response because:I apologize for not having the right selling cost or the right contract information Both are pretty hard to have when the realtor we worked with deleted everything off of the cloud that we signed everything on as we went We went back to reference the contract when the seller's net sheet came back at $and were unable to view it because Mr*** deleted it Not only that, I'm sure that 6% commission was contractually tied to providing actual realtor services: such as, conducting open houses, listing the house on MLS, talking to potential buyers All of which he did not have to do since our tenants were purchasing the home I wholly disagree with the statement that Mr*** is a professional As you even you stated in your response that Mr*** sent correspondence to Mr*** with me cc'ed in which he wouldn't reply to all. Not only that I personally sent the survey to Mr*** and he refused to respond to my email stating that it had been received and instead waited until my husband had asked him before providing him with the confirmation of receipt As you stated, the sale price was $159,000, however, the original sale price that we signed the first contract for was, in fact, $154,900.Additionally, I believe you are confused about what I stated about the mortgage company It's hard to find evidence of something when it took place over text from the realtor and there was no official correspondence for it We never stated the Mr*** already had the mortgage number and account balance, all we stated was that he never told us why the title company was contacting us We got a blind text message on Friday, April 15th at 2:56pm stating "please call 254-547-as soon as possible They need information...Ask for *** ***" Now, wouldn't it make sense to tell us what information was needed so we weren't blind calling the title company and having to waste both their time and ours in providing information towards the sale? This might seem like a small inconvenience, but isn't Mr*** making thousands of dollars for doing virtually nothing, would it really be too much to ask to tell us what information the title company needed? We didn't even know that the number was for the title company, just to call that number and ask for *** *** As for only corresponding with only my husband, as you pointed out, you only saw two emails from me to Mr*** Did you notice that he not once responded to me? He would only respond to my husband and even sent emails to my husband to confirm receipt of my emails, which makes no sense whatsoever I find it interesting that it took weeks to get a response on this complaint Perhaps it has something to do with the fact that I called TREC and spoke to someone yesterday who gave me the license number for Mr*** She also, interestingly enough, saw that there have been numerous complaints filed against Mr*** Additionally, the service representative was so appalled by the behavior of Mr*** that she also gave me the license number for the owner of the LLC that this branch of Coldwell Banker does business as The complaint from TREC will reach your office again in time, as I mailed it today.At this point I do not care about money, I just do not want another person to have to work with Mr*** as a real estate agent The fact that the market near Fort Hood is so rich for property management and real estate but the service is appalling baffles me in that so many agents are unprofessional people that take advantage of military members I wish for Mr*** to not practice real estate so as to not put another person through the horrendous experience we had
Regards,
*** ***

Ms***, Attached are photos from the damage my driveway and yard suffered as a result of my neighbor, *** ***’s, deal with HHafner &Sons delivering a load of gravel to *** *** Drat the end of April, I live directly across the street from *** and Hafner’s delivery truck drove up into my driveway to back down ***’s driveway to dump the load of grave As a result, I have damage to my driveway and ruts in my lawn from their truck At no time was I notified or gave any permission to Hafner & Sons to come onto my property in order to be able to back into ***’s driveway I understand that the driver now says he never came onto my property and was able to negotiate backing down ***’s driveway, although a tight turn, successfully, which is not true and the repair of either a water line or gas line he said he saw did not happen until the end of July The water leak did not appear in front of ***’s house until a later time and it was leaking for over a month before Clermont County repaired it at the end of July. The pictures I am sending were not taken the day of the damage, as I did not believe there would be any question as to the damage the truck cause Some of the pictures were taken about a week after the delivery and some about a month later, when some of the tire tracks were still visible If I had known that Hafner would not take responsibility of the damage or even bother to get in touch with me, I would have taken the pictures immediately. If you have any questions, please feel free to get in touch with me via my home email address of ***com. Sincerely, *** *** *** ***Cincinnati, OH ***###-###-####Work #: ***

Great Customer Service Great Value and Showed up on time

I have had a bad experience with this company due to the telling me trip is cancelled then I phone back and being told that tour is still running Misleading and bad customer service.b the manager I spoke to said thenowner would have no interest in speaking to me about this complaint but I feel like I have been lied to

Initial Business Response /* (1000, 5, 2015/10/05) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cbbrownrealtors.com
In response to Revdex.com Case # XXXXXXX:
It is our policy on all of the properties we manage to make owner payments on the
25th of the monthThis statement is in our brochure which is given to each owner upon first meeting, the policy is also stated under "Management Services", Collection of Rents, on our website, www.brownrents.com, and it is also explained when signing management agreements with all of our ownersRents are due on the 1st of the month, late after the 5thChecks can take up to two weeks to clear the tenant's bank accountWe cannot pay our owners until we are certain all rent checks clearThen there is the issue that if we distribute owner funds early in the month and repairs are needed, there are no funds to pay for those repairsWaiting till the 25th has always worked well for almost all of our repair vendors to wait 5-days for payment when the next month's rent is paidHaving them wait weeks or longer is much more difficult to keep good people who are willing to respond to our requests for repairs quickly
We manage over properties, we use an excellent computer system that when all rents are paid and accounts balanced, all owners are paid on the same day, automatically, the 25th of each month, the balance of rent after management fee and any repairs if any for that month have been paidThe majority of our owners are set up with direct deposit for their monthly checkEach owner's account balance is then reduced to zero balance, we hold no funds for future repairs, so we can have 5-days (or more depending of when a tenant pays their rent the next month) where there is no operating capital in those accounts
Quite simply, paying all owners on the 25th generally keeps us from asking for the owner to reimburse us for repairs that occur after paying the owner the rent for that month
As referenced in the first paragraph, on our website regarding Collection of Rents the following appears: "Rents are due the first of the month and are considered late on the sixth of the monthAny fees will be deducted from the gross rent and the balance will be forwarded per the lease agreementThis will occur on or about the 25th of the month..." Please see the PDF attachment which is the brochure given to all owners upon initial consultationCircled and highlighted is the statement I just referenced
Upon receipt of this owner's complaint by us mid last week, we agreed to terminate his management agreement with our company; we forwarded his October rent immediately and notified the tenant to make future payments directly to the owner
Respectfully,
*** ***
Managing Broker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I do not agree with the driver's statement because at the time of the damage to my property, April 29, 2016, you could see the truck tire tracks in my driveway and where it had gone into my grass, which caused the ruts, dragged mud and grass down my driveway, then ran over the edge of the concrete pipe that runs under my driveway and rutted out some more grass from there to the street, ran across the street and backed down *** ***s driveway, where the truck dumped the gravel. Yes, you could also see a lot of tire tracks with mud all over the street where the driver may have tried several times to back down ***'s driveway, but finally decided it would be easier to go up my driveway to back down iinto ***'s. I was not Hafner's customer, but I'm the one who suffered the damage. I can still see some of the tire track's on my driveway, but after months, they are not as visible. The blacktop on my driveway was sunken in and cracked in three different places from the weight of the truck. The repair of a water line in front of *** ***s house had not even happened at that point, and was only repaired by Clermont Count several weeks ago at the end of July, so you know nothing was inspected at my property for three months after the initial damage. I had my driveway totally replaced about years ago and now must consider replacing it again because of this damage

Complaint: ***
I am rejecting this response because:
I apologize for not having the right selling cost or the right contract information Both are pretty hard to have when the realtor we worked with deleted everything off of the cloud that we signed everything on as we went We went back to reference the contract when the seller's net sheet came back at $and were unable to view it because Mr*** deleted it Not only that, I'm sure that 6% commission was contractually tied to providing actual realtor services: such as, conducting open houses, listing the house on MLS, talking to potential buyers All of which he did not have to do since our tenants were purchasing the home I wholly disagree with the statement that Mr*** is a professional As you even you stated in your response that Mr*** sent correspondence to Mr*** with me cc'ed in which he wouldn't reply to all.
Not only that I personally sent the survey to Mr*** and he refused to respond to my email stating that it had been received and instead waited until my husband had asked him before providing him with the confirmation of receipt
As you stated, the sale price was $159,000, however, the original sale price that we signed the first contract for was, in fact, $154,Additionally, I believe you are confused about what I stated about the mortgage company It's hard to find evidence of something when it took place over text from the realtor and there was no official correspondence for it We never stated the Mr*** already had the mortgage number and account balance, all we stated was that he never told us why the title company was contacting us We got a blind text message on Friday, April 15th at 2:56pm stating "please call 254-547-as soon as possible They need information...Ask for *** ***" Now, wouldn't it make sense to tell us what information was needed so we weren't blind calling the title company and having to waste both their time and ours in providing information towards the sale? This might seem like a small inconvenience, but isn't Mr*** making thousands of dollars for doing virtually nothing, would it really be too much to ask to tell us what information the title company needed? We didn't even know that the number was for the title company, just to call that number and ask for *** ***
As for only corresponding with only my husband, as you pointed out, you only saw two emails from me to Mr*** Did you notice that he not once responded to me? He would only respond to my husband and even sent emails to my husband to confirm receipt of my emails, which makes no sense whatsoever
I find it interesting that it took weeks to get a response on this complaint Perhaps it has something to do with the fact that I called TREC and spoke to someone yesterday who gave me the license number for Mr*** She also, interestingly enough, saw that there have been numerous complaints filed against Mr*** Additionally, the service representative was so appalled by the behavior of Mr*** that she also gave me the license number for the owner of the LLC that this branch of Coldwell Banker does business as The complaint from TREC will reach your office again in time, as I mailed it todayAt this point I do not care about money, I just do not want another person to have to work with Mr*** as a real estate agent The fact that the market near Fort Hood is so rich for property management and real estate but the service is appalling baffles me in that so many agents are unprofessional people that take advantage of military members I wish for Mr*** to not practice real estate so as to not put another person through the horrendous experience we had
Regards,
*** ***

On Thu, Feb at 1:PM , *** *** ***> wrote: Hi Mr***,I'm in receipt of the Revdex.com letter of complaint dated 2/16/regarding the above property half bath issue. This transaction was handled by our Milwaukee office. I'm cc'ing the
listing agent and managers on this. I'm sure it can be resolved. The city assessor should work directly with you to correct this matter. I don't believe they go off of MLS data anyway. Thank you. ___________________________________________Deb Cappello, IL & WI Broker Coldwell Banker Residential Brokerage, Kenosha/Racine Racine Office Manager --- Quality Agent Support since 1982-------Washington Av., Racine, WI 53402call/text 847-772-3327 | office 262-681-2020 I www.ILWIHomes.com "treating every agent as if they were family"