Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because the business response addresses only half of the problem I also want their assurance that they will not charge me for the unordered and unwanted book that they sent me and their promise that they will not send me any more unordered merchandise.Sincerely, [redacted] ***
I have sent an email to [redacted] requesting the name and address of her grandfather The complaint is concerning a book sent to him Therefore, I cannot respond without knowing the name and address of the gentleman even though I do see books ordered from the address listed for Ms [redacted] I need this verified,
I am sorry Ms [redacted] is unhappy about a continuity program We are not in the business of scamming anyone Her account has been marked so that no future promotion will be sent to her If she wishes, we can send a copy of an original order card that specifies the program Beyond that she is not being billed for anything Only invoice was sent before the charge was cancelled and that crossed in the mail with the return I cannot do anymore on this account
When Ms [redacted] purchased Health Breakthroughs 6/24/14, the order card said she would have future opportunities to review future printings of Health Breakthroughs A mailing was sent to her 01/16/announcing the book was in production There was a request to be notified if the book was not wanted The edition was mailed 03/03/and was returned to Bottom Line Books 04/01/ The charge has been removed Sorry if the invoice crossed in the mail with the returned book
[redacted] ordered ordered " [redacted] ***" on 02/13/and " [redacted] ***" on 06/26/ Both of these programs were continuity programs where the original order stated there would be future opportunities to review future editions of each book Notification was sent in each case months prior to a new book being sent for review As long as there is no request not to send a new edition is sentAt this date there is no balance due from the account of [redacted] and both continuity programs have been cancelled.%
I have requested a copy of the original order card for [redacted] ordered 02/13/that Ms [redacted] placed Since this order is from 2013, it will take time to retrieve from storage I will send the copy as soon as it becomes available This is being done to show [redacted] *** Books has properly handled this complaint The order copy will be sent to E [redacted]
The order for this subscription to [redacted] was entered 11/19/ The subscription was entered for issues and began with the Janissue Payment of $was received 12/26/ The invoice was automatically generated days after the subscription entry It crossed in the mail with the payment
The [redacted] has been returned and the charge removed The account has been marked "inactive" No new books will be sent without a new orderThe [redacted] was sent based on a previous order Notification had been sent 09/06/concerning the book
Complaint: [redacted] I am rejecting this response because: please see the attached fileThank you for your attention to this matter.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you for retrieving this documentI am anxious to read itIn addition to sending me a copy, please also send a copy to this site (Revdex.com)Revdex.com, I understand a complaint will be closed after days of no response, and considered resolvedPlease allow this complaint to remain open until this document is received by your site, if it takes longer than thatUnfortunately I do not believe a resolution will be made using your serviceRegardless, I do appreciate the efforts put forth, and for allowing consumers this forum to settle disputes with businessesI ask that the complaint remain open in the event I have concerns about the document received by you Sincerely, [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] this companys data is not completely correct.but if I am going to continue receiving mu subscription I will accept their explanation. but I do not ever receive any of their promotional literature wanting me to renew my subscription.EVER .BECAUSE I BELIEVE THIS COMPANY IS COMPLETE RIPOFF SINCERELY [redacted] ***THANKS A LOT BBB
The book in question has been returned and the charge removed. The Yearbook was sent as he purchased the Yearbook and the order card stated he would have the opportunity to review the next. When Ms *** did not respond to a 01/09/mailing that the book was in production,
the new book was sent 02/19/15. The account is now inactive
The charge for *** *** *** *** has been cancelled and Ms *** account has been marked to be removed from any and all promotion. She has been a long and valued book buyer. I wish her well
I have contacted Ms *** for information on the bank checks that she sent. I think there may be a problem with the bank checks and will look into thisI am having the account marked paid so service will continue
Complaint: ***
I am rejecting this response because: I did not request the book that *** *** Books sent me, nor have I ever signed up for any "subscription" with *** *** BooksI do not have to return a card or letter to say I want out of a "subscription" that *** *** Books themselves enrolled me in without my consentA lack of a response is certainly not a consent, but rather very much the opposite. I will not return an unordered book that had labeled on the outside of the shipping box "Gift Enclosed"I owe *** *** Books nothing, not even the effort required to attach a return shipping labelI have contacted the Office of *** State Attorney General on this issueI will await their response, and will forward to them all correspondences gained from this complaint brought to the Connecticut Revdex.com about Boardroom IncDBA *** *** Books, or any other interaction with their company or collection agency acting on their behalf.*** ***
When Ms *** purchased the *** *** *** *** on 10/31/13, the order card said she would have the opportunity to review future ***On 09/05/a mailing was made to notify that the *** *** *** was in production. There was a request to return a preaddressed card
if there were changes or if the new book was not wanted. Since no word was received, the *** *** *** was mailed on 10/24/14..I will mail a return label to *** *** to return her copy of *** *** *** 2015. *** ***
Complaint:
I am rejecting this response because:Sending a "request to be notified" regarding unsolicited materials is an obvious marketing ploy to foist off unwanted productsThis technique has been used in the past and has been called what it really is...a scam, intended to wring money from the poor consumer who only wants to be left alone to live her life in peaceThe Consumer Protection Agency should be notified of your devious and unwarranted attempt to play on the guilt of the consumer, who pays the bill you send, despite not ordering the productI would tell you that you should be ashamed of yourselves, but knowing you now as I do, I fear that emotional response from me would be unwarranted
Sincerely,
*** ***
Complaint: [redacted]
I am rejecting this response because:
I received a letter from [redacted] from Bottom
Line Inc. She sent the order card that
she says placed the order. It is exactly
what I thought. This company has no
voice recording of me ordering these books, nor do they have my signature
ordering these books. All they have is a
pre-printed card with my name and address on it. The letter states, "Since the order was
preaddressed, it is possible someone other than yourself sent the order". As I stated in a previous response to the Revdex.com,
sorry, it doesn't work that wayMy name on a card is not an order for a book
that costs money.
They also enclosed a return label so that I could send the
book backAs I stated in my previous response to the Revdex.com, and in two certified
letters to Bottom Line Books, since these books were unsolicited, I am
considering them gifts. Any future books
they send me are also unsolicited, and those books will also be considered
gifts
Once Bottom Line
acknowledges through the Revdex.com, or to me in writing, that I don't have to return
the books, I will consider this issue closed.
All this is about is trying to get unsuspecting people to
pay for something they didn't order.
Bottom Line Books and Rita Kneller E[redacted] should be ashamed of
themselves
I have also opened a complaint with the State of California, Office of
the Attorney General, and with Joel Grover, an investigative reporter with
[redacted] in Los Angeles
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because the business response addresses only half of the problem I also want their assurance that they will not charge me for the unordered and unwanted book that they sent me and their promise that they will not send me any more unordered merchandise.Sincerely, [redacted] ***
I have sent an email to [redacted] requesting the name and address of her grandfather The complaint is concerning a book sent to him Therefore, I cannot respond without knowing the name and address of the gentleman even though I do see books ordered from the address listed for Ms [redacted] I need this verified,
I am sorry Ms [redacted] is unhappy about a continuity program We are not in the business of scamming anyone Her account has been marked so that no future promotion will be sent to her If she wishes, we can send a copy of an original order card that specifies the program Beyond that she is not being billed for anything Only invoice was sent before the charge was cancelled and that crossed in the mail with the return I cannot do anymore on this account
This account was cancelled on 01/21/ The last copy sent was the 03/15/15/issue of [redacted] there are no other invoices being sent for this renewal
When Ms [redacted] purchased Health Breakthroughs 6/24/14, the order card said she would have future opportunities to review future printings of Health Breakthroughs A mailing was sent to her 01/16/announcing the book was in production There was a request to be notified if the book was not wanted The edition was mailed 03/03/and was returned to Bottom Line Books 04/01/ The charge has been removed Sorry if the invoice crossed in the mail with the returned book
[redacted] ordered ordered " [redacted] ***" on 02/13/and " [redacted] ***" on 06/26/ Both of these programs were continuity programs where the original order stated there would be future opportunities to review future editions of each book Notification was sent in each case months prior to a new book being sent for review As long as there is no request not to send a new edition is sentAt this date there is no balance due from the account of [redacted] and both continuity programs have been cancelled.%
I have requested a copy of the original order card for [redacted] ordered 02/13/that Ms [redacted] placed Since this order is from 2013, it will take time to retrieve from storage I will send the copy as soon as it becomes available This is being done to show [redacted] *** Books has properly handled this complaint The order copy will be sent to E [redacted]
The order for this subscription to [redacted] was entered 11/19/ The subscription was entered for issues and began with the Janissue Payment of $was received 12/26/ The invoice was automatically generated days after the subscription entry It crossed in the mail with the payment
The [redacted] has been returned and the charge removed The account has been marked "inactive" No new books will be sent without a new orderThe [redacted] was sent based on a previous order Notification had been sent 09/06/concerning the book
Complaint: [redacted] I am rejecting this response because: please see the attached fileThank you for your attention to this matter.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you for retrieving this documentI am anxious to read itIn addition to sending me a copy, please also send a copy to this site (Revdex.com)Revdex.com, I understand a complaint will be closed after days of no response, and considered resolvedPlease allow this complaint to remain open until this document is received by your site, if it takes longer than thatUnfortunately I do not believe a resolution will be made using your serviceRegardless, I do appreciate the efforts put forth, and for allowing consumers this forum to settle disputes with businessesI ask that the complaint remain open in the event I have concerns about the document received by you Sincerely, [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] this companys data is not completely correct.but if I am going to continue receiving mu subscription I will accept their explanation. but I do not ever receive any of their promotional literature wanting me to renew my subscription.EVER .BECAUSE I BELIEVE THIS COMPANY IS COMPLETE RIPOFF SINCERELY [redacted] ***THANKS A LOT BBB
The book in question has been returned and the charge removed. The Yearbook was sent as he purchased the Yearbook and the order card stated he would have the opportunity to review the next. When Ms *** did not respond to a 01/09/mailing that the book was in production,
the new book was sent 02/19/15. The account is now inactive
The charge for *** *** *** *** has been cancelled and Ms *** account has been marked to be removed from any and all promotion. She has been a long and valued book buyer. I wish her well
I have contacted Ms *** for information on the bank checks that she sent. I think there may be a problem with the bank checks and will look into thisI am having the account marked paid so service will continue
Complaint: ***
I am rejecting this response because: I did not request the book that *** *** Books sent me, nor have I ever signed up for any "subscription" with *** *** BooksI do not have to return a card or letter to say I want out of a "subscription" that *** *** Books themselves enrolled me in without my consentA lack of a response is certainly not a consent, but rather very much the opposite. I will not return an unordered book that had labeled on the outside of the shipping box "Gift Enclosed"I owe *** *** Books nothing, not even the effort required to attach a return shipping labelI have contacted the Office of *** State Attorney General on this issueI will await their response, and will forward to them all correspondences gained from this complaint brought to the Connecticut Revdex.com about Boardroom IncDBA *** *** Books, or any other interaction with their company or collection agency acting on their behalf.*** ***
When Ms *** purchased the *** *** *** *** on 10/31/13, the order card said she would have the opportunity to review future ***On 09/05/a mailing was made to notify that the *** *** *** was in production. There was a request to return a preaddressed card
if there were changes or if the new book was not wanted. Since no word was received, the *** *** *** was mailed on 10/24/14..I will mail a return label to *** *** to return her copy of *** *** *** 2015. *** ***
Complaint:
I am rejecting this response because:Sending a "request to be notified" regarding unsolicited materials is an obvious marketing ploy to foist off unwanted productsThis technique has been used in the past and has been called what it really is...a scam, intended to wring money from the poor consumer who only wants to be left alone to live her life in peaceThe Consumer Protection Agency should be notified of your devious and unwarranted attempt to play on the guilt of the consumer, who pays the bill you send, despite not ordering the productI would tell you that you should be ashamed of yourselves, but knowing you now as I do, I fear that emotional response from me would be unwarranted
Sincerely,
*** ***
Complaint: [redacted]
I am rejecting this response because:
I received a letter from [redacted] from Bottom
Line Inc. She sent the order card that
she says placed the order. It is exactly
what I thought. This company has no
voice recording of me ordering these books, nor do they have my signature
ordering these books. All they have is a
pre-printed card with my name and address on it. The letter states, "Since the order was
preaddressed, it is possible someone other than yourself sent the order". As I stated in a previous response to the Revdex.com,
sorry, it doesn't work that wayMy name on a card is not an order for a book
that costs money.
They also enclosed a return label so that I could send the
book backAs I stated in my previous response to the Revdex.com, and in two certified
letters to Bottom Line Books, since these books were unsolicited, I am
considering them gifts. Any future books
they send me are also unsolicited, and those books will also be considered
gifts
Once Bottom Line
acknowledges through the Revdex.com, or to me in writing, that I don't have to return
the books, I will consider this issue closed.
All this is about is trying to get unsuspecting people to
pay for something they didn't order.
Bottom Line Books and Rita Kneller E[redacted] should be ashamed of
themselves
I have also opened a complaint with the State of California, Office of
the Attorney General, and with Joel Grover, an investigative reporter with
[redacted] in Los Angeles
Sincerely,
[redacted]