Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Thank you for retrieving this document. I am anxious to read it. In addition to sending me a copy, please also send a copy to this site (Revdex.com). Revdex.com, I understand a complaint will be closed after 7 days of no response, and considered resolved. Please allow this complaint to remain open until this document is received by your site, if it takes longer than that. Unfortunately I do not believe a resolution will be made using your service. Regardless, I do appreciate the efforts put forth, and for allowing consumers this forum to settle disputes with businesses. I ask that the complaint remain open in the event I have concerns about the document received by you.
Sincerely,
[redacted]
[redacted] ordered ordered "[redacted]" on 02/13/2013 and "[redacted]" on 06/26/2013. Both of these programs were continuity programs where the original order stated there would be future opportunities to review future editions of each book. Notification...
was sent in each case 2 months prior to a new book being sent for review. As long as there is no request not to send a new edition is sent.
At this date there is no balance due from the account of [redacted] and both continuity programs have been cancelled.%3
Our record shows an order was placed in [redacted] name and address for Bottom Line Yearbook 2016 on February 18, 2016 and the book along with the free premium mailed February 23, 2016. If needed a copy of the order received can be sent to him. The order cards are preprinted so it...
is possible an order was sent in by someone other than [redacted]. A return label will be sent for him to return the book. The premium is his to keep if he wishes.
I am sorry Ms [redacted] is unhappy about a continuity program. We are not in the business of scamming anyone. Her account has been marked so that no future promotion will be sent to her. If she wishes, we can send a copy of an original order card that specifies the program. Beyond that she is not being billed for anything. Only 1 invoice was sent before the charge was cancelled and that crossed in the mail with the return. I cannot do anymore on this account.
When Ms. [redacted] purchased Health Breakthroughs 2014 6/24/14, the order card said she would have future opportunities to review future printings of Health Breakthroughs. A mailing was sent to her 01/16/15 announcing the book was in production. There was a request to be notified if the...
book was not wanted. The 2015 edition was mailed 03/03/15 and was returned to Bottom Line Books 04/01/15. The charge has been removed. Sorry if the invoice crossed in the mail with the returned book.
There is an account for [redacted] which was marked to receive no future promotion on 01/26/2015. There have been no books sent to [redacted] since 11/2013 and there is no outstanding balance due. The account for [redacted] is inactive.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is out and out fraud. Yes, I'd like to see any bogus records this business has that I ordered these books. I love the part where they say "someone else might have ordered this for [redacted]. Yes, and I'll bet the "someone else" was Bottom Line Books. Imagine if "someone else" walked into [redacted] and ordered a freezer for me. Then [redacted] delivers it and expects me to pay for it. You can't order something for someone else that costs money. How about I order a freezer full of frozen meat and have it delivered to Bottom Line Books, will they pay for it?What this is all about is sending unsuspecting people a book, then billing them for it in the hope that they'll be confused and pay for it. Things like this happen to my elderly parents all the time. That is the type of people they are targeting with this fraudulent scheme. This is legal? They should be ashamed of themselves. Tell Bottom Line Books that as I stated earlier, this was unsolicited and as such it was a gift. I have also notified them of my position via certified mail. I have already spent $8.00 for two certified letters to them, and too much time on this ridiculous fraud scheme. No way I'm going to spend more time shipping them their ridiculous book back. If they want their book back, they can come to my house and get it.
Sincerely,
[redacted]
Although it was the responsibility of Ms. [redacted] to respond to [redacted] that she did not wan to receive Health Breakthroughs 2015, I will have the charge cancelled and her account to [redacted] cancelled as well.
I have had this account cancelled and removed from all promotion. [redacted] sent a credit card payment for Bottom Line Yearbook 2016. I have also requested he be refunded for this charge. All books send are for a 30 day trial. Customer Service is available on our web...
site. I am sorry [redacted] was unable to reach customer service to look up his account. Customer Service is always available by telephone.The package was sent because he was enrolled in a continuity program which I have cancelled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Thank you for retrieving this document. I am anxious to read it. In addition to sending me a copy, please also send a copy to this site (Revdex.com). Revdex.com, I understand a complaint will be closed after 7 days of no response, and considered resolved. Please allow this complaint to remain open until this document is received by your site, if it takes longer than that. Unfortunately I do not believe a resolution will be made using your service. Regardless, I do appreciate the efforts put forth, and for allowing consumers this forum to settle disputes with businesses. I ask that the complaint remain open in the event I have concerns about the document received by you.
Sincerely,
[redacted]
[redacted] ordered ordered "[redacted]" on 02/13/2013 and "[redacted]" on 06/26/2013. Both of these programs were continuity programs where the original order stated there would be future opportunities to review future editions of each book. Notification...
was sent in each case 2 months prior to a new book being sent for review. As long as there is no request not to send a new edition is sent.
At this date there is no balance due from the account of [redacted] and both continuity programs have been cancelled.%3
In order to respond to this complaint, I must have the address of [redacted] so I an identify this account. Please provide this address.
[redacted]mail address has been removed from our email system. He will receive no more emails beginning tomorrow 3/10/16.
Our record shows an order was placed in [redacted] name and address for Bottom Line Yearbook 2016 on February 18, 2016 and the book along with the free premium mailed February 23, 2016. If needed a copy of the order received can be sent to him. The order cards are preprinted so it...
is possible an order was sent in by someone other than [redacted]. A return label will be sent for him to return the book. The premium is his to keep if he wishes.
I am sorry Ms [redacted] is unhappy about a continuity program. We are not in the business of scamming anyone. Her account has been marked so that no future promotion will be sent to her. If she wishes, we can send a copy of an original order card that specifies the program. Beyond that she is not being billed for anything. Only 1 invoice was sent before the charge was cancelled and that crossed in the mail with the return. I cannot do anymore on this account.
When Ms. [redacted] purchased Health Breakthroughs 2014 6/24/14, the order card said she would have future opportunities to review future printings of Health Breakthroughs. A mailing was sent to her 01/16/15 announcing the book was in production. There was a request to be notified if the...
book was not wanted. The 2015 edition was mailed 03/03/15 and was returned to Bottom Line Books 04/01/15. The charge has been removed. Sorry if the invoice crossed in the mail with the returned book.
This charge will be removed and the account closed. However, I will get a copy of the order we received and send this to [redacted]
There is an account for [redacted] which was marked to receive no future promotion on 01/26/2015. There have been no books sent to [redacted] since 11/2013 and there is no outstanding balance due. The account for [redacted] is inactive.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is out and out fraud. Yes, I'd like to see any bogus records this business has that I ordered these books. I love the part where they say "someone else might have ordered this for [redacted]. Yes, and I'll bet the "someone else" was Bottom Line Books. Imagine if "someone else" walked into [redacted] and ordered a freezer for me. Then [redacted] delivers it and expects me to pay for it. You can't order something for someone else that costs money. How about I order a freezer full of frozen meat and have it delivered to Bottom Line Books, will they pay for it?What this is all about is sending unsuspecting people a book, then billing them for it in the hope that they'll be confused and pay for it. Things like this happen to my elderly parents all the time. That is the type of people they are targeting with this fraudulent scheme. This is legal? They should be ashamed of themselves. Tell Bottom Line Books that as I stated earlier, this was unsolicited and as such it was a gift. I have also notified them of my position via certified mail. I have already spent $8.00 for two certified letters to them, and too much time on this ridiculous fraud scheme. No way I'm going to spend more time shipping them their ridiculous book back. If they want their book back, they can come to my house and get it.
Sincerely,
[redacted]
Although it was the responsibility of Ms. [redacted] to respond to [redacted] that she did not wan to receive Health Breakthroughs 2015, I will have the charge cancelled and her account to [redacted] cancelled as well.
I have had this account cancelled and removed from all promotion. [redacted] sent a credit card payment for Bottom Line Yearbook 2016. I have also requested he be refunded for this charge. All books send are for a 30 day trial. Customer Service is available on our web...
site. I am sorry [redacted] was unable to reach customer service to look up his account. Customer Service is always available by telephone.The package was sent because he was enrolled in a continuity program which I have cancelled.
I have sent an email to [redacted] as I am unable to locate her account at the address listed. If I do not get an email response, I will phone her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]