CollegeFocus

Check #*** was mailed out on 5/5/via USPS First Class Mail to the address on record: *** ***
*** *** *** **
*** ** *** Why it hasn't been delivered by the USPS we don't know - hopefully, they will deliver it soon

Complaint: ***
I am rejecting this response because: I feel like you are running a scam.
Regards,
*** ***

Customer sent a book that arrived with the binding completely ripped off. There was no damage to the packaging so it appears the book was sent this way. Per usual rejected books are claimed to be in perfect like new condition instead of people being adults and taking responsibility for
sending us a poor condition book for which we will not pay. Customer has already been paid for the books that were in acceptable condition

Complaint: ***
I am rejecting this response because:I did everything I was instructed to do, including your pre-paid label securely attached to the packageAlso enclosed the shipping information that was neededI have copies of the label, packing information and even the receipt for the shipping from the post office If needed I will proceed with a civil complaint against this companyIf requested by the Revdex.com I will send them all the info needed to confirm my case.
Regards,
*** ***

Client sent in a wrong book which was actually an illegal instructor's edition marked "not for resale" for which they could be prosecuted.At this point, we have only adjust the quoted amount to reflect client not sending the actual book quoted.The adjusted payment will be sent in the next to
business days

Complaint: ***
I am rejecting this response because:Although CollegeFocus views looseleaf textbooks as $0, I do notI was making the order for a friend and did not realize the textbook was looseleaf until after I already placed the order with CollegeFocusI am completely willing to pay for the shipping in order to get my textbook backIf they see it as $worth, they should have no problem with this resolution
Regards,
*** ***

You want us to pay for something we never received as confirmed by the USPS?Oh, and if the buyback price has gone up you want us to give you even more than what was originally quoted on something we never received?Beyond the obvious ludicrous nature of your complaint per the policies you accepted at
checkout we are not liable or responsible for lost or damaged items

We don't provide detection methods to potential or proven counterfeiters - that would be itic.We work with all the major publishers and are about to be EPEG certified - one of only two buyback companies that follow strict anti-counterfeit methods dictated by the publishers which includes not
returning or discussing counterfeits.It does require us to release seller information on confirmed counterfeits

Complaint: ***
I am rejecting this response because:The buy back policy does not state anywhere that we must wait days for payment or reissue of a checkLet me guess in days they will send another in which I have to wait another days to receive? Please review the policy and no where does it state I must wait days or pay $to reissue if I don't receiveAlso for the past days I have been communicating my concernsThe past months I've been asking if my books were received etcThis process is already approaching days of interactionPlease review their policy and show me where it says I must wait days to receive my check or have it reissued
Regards,
*** ***

Due to email issues we only now saw the customer's email.In fact, the customer has already been paid on the majority of these orders:*** - paid via PayPal on 1/transaction ID: *** - paid via PayPal on 1/transaction
ID:*** - paid via PayPal on 1/transaction ID:*** and ***, please refund us $to *** - paid via PayPal on 1/transaction ID:***The following orders were on hold while being reviewed for potentially being counterfeit:*** *** *** They are now out of review and will be paid in the next 1-business days.We would appreciate the customer getting back in touch with *** at *** to let him know that payment had already been issued over two weeks ago on most of these and the rest were under review

Hi *** A new check is going out this week to the address on recordRegards,

Customer's wishes noted and they are reminded of the terms and conditions they accepted upon creating an order.***If customer's check has not arrived or is cashed in the next days a new check will be issued

Per the same policy explaining we do not buy loose leaf editions, rejected books and immediately destroyed.***

Customer was replied to when they actually emailed [redacted] - no other record exists.Delay due to authentication of one book, now reviewed and payment will be processed in 2 to 5 business days.

Thanks for your feedback, but our policies remain:[redacted]"Issued checks remain valid for 60 days. In the event of a lost, forgotten, or otherwise uncashed check, please contact customer service to receive a reissued replacement."Customer is correct in that our policy does not state about canceling a check before the 60 days is up - that's a new option we are presenting to people and available to this customer.

Hi [redacted],Yes, we have received your order.However, the book in question:[redacted] (9th Edition)[redacted]Is a potential counterfeit and has been sent off for authentication which can take some time unfortunately.Our legal counsel has advised us not to acknowledge...

receipt of potential counterfeits - obviously not the best customer experience, but much better than a lawsuit from the publishers.Once we finally hear back from the publisher about your book you will either be paid the quoted amount, or should your book prove counterfeit your information will be released to the publisher as the seller of record.As it is still textbook high season it might not be until October when we hear back from the publisher - sorry for the delays.  You might want to educate yourself regarding counterfeits for future purchases by reading and article we wrote:[redacted]

Yes, considering the current lawsuit(s):[redacted]We are going to check any and every book about which we have question.If the book(s) are authentic the...

publishers will let us know as such and return them.However, per [redacted] best practices (some outdated information on [redacted]) whenever a book from any seller is suspect we hold all until authentication is complete.

I'm sorry, but we don't pay for items we never received.Besides just being logical, those are the terms and conditions you accepted:[redacted]It is unfortunate your package apparently got lost, but no postal carrier is perfect and things do get lost.

Thanks for your feedback, but unfortunately the facts are this customer didn't send the book for which they received a quote.  They also accepted our buyback policies which clearly state we will only pay the quoted amount for that ISBN delivered in good or better condition.  All other...

books will be rejected, destroyed, and no funds issued.

Customer was informed package arrived damaged, repackaged, and with a letter to contact the [redacted] in [redacted] or call [redacted].The [redacted] unfortunately does deliver damaged and even empty packages to us all the time - we now have a system in place to take pictures and we have...

offered insurance to customers.The [redacted] has no way of knowing whether a package arrives damaged or else it probably would not happen - the customer is welcome to call our local [redacted] office which will attest to receiving damaged packages all the time.  A random [redacted] worker on the phone has not idea about real world operations.Additionally, for no up-charge we offer customers [redacted] insurance, which had the customer utilized, they could file a claim with the [redacted] instead of just a lost mail claim.