Collegiate Housing Services, Inc.

Hello Ms. [redacted],   I am in receipt of your inquiry regarding [redacted], a parent of former resident, [redacted], in our housing program in [redacted], **. Per the terms of the lease...

signed by Mr. [redacted] CHS followed such terms as listed below. The original inspection condition of the apartment did not indicate any problems. As the terms of the lease below indicate Mr. [redacted] was assessed damages appropriately. Additionally please see the move-in inspection attached which indicates the original condition of the apartment and the move out portion which indicates the change in condition.   (c) Move-Out Inspections:  Whenever the Resident vacates the apartment unit a representative of the Landlord will conduct a final move-out inspection.  The results and findings from such inspection will be used to compare to the “original condition” at move-in determined in subparagraph (a) above in order to assist the Landlord in determining deductions, if any, from the Resident's security deposit.    EXHIBIT B SCHEDULE OF FEES   Below you will find a list of applicable charges should you choose to leave your apartment dirty or damaged. Items below are charged per Resident.   LIVING ROOM KITCHEN / DINING ROOM Carpet Dirty ...................................$40 Floor Dirty..............................................................................⇄ Walls / Ceiling Dirty (per wall).........$10 Walls / Ceiling Dirty (per wall).............................................$10   Oven Not Cleaned...............................................................$20 BATHROOM Range Top/Hood Not Cleaned……………………………......$20 Floor Dirty.......................................$20 Refrigerator Not Cleaned (Leave On)................................................................................⇄ Walls / Ceiling Dirty (per wall).........$10 Counter Tops And Cabinets Not Cleaned............................................................................⇄ Toilet Dirty .....................................$20   Sink/Counters Dirty........................$20 BEDROOM Bathtub/Shower Dirty.....................$20 Carpet/Floor Dirty.................................................................$20 Cabinets/Mirrors Dirty....................$20 Walls / Ceiling Dirty (per wall)………………………………... $10     GENERAL GENERAL Trash Out (per bag or item)...........$20 Fire Extinguisher .........................................................$50 - $150 Personal Furniture Left Behind (per item)..............................................$50 Fluorescent Bulbs Out or Missing (each).......................$6 - $10 Smoke Detector Missing......$25 - $100 Regular Light Bulbs Out or Missing (each)....................$2 - $8 Missing Battery For Smoke Detector........................................$5         Per the lease signed by the resident all charges and policies were followed accordingly.  Mr. [redacted] d*id indicate on his Move-In Inspection sheet the apartment was clean, minus a few cosmetic issues.   Cordially,   Collegiate Housing Services     Amber Hite Executive Assistant Office 317-524-2077 Fax http://www.housingservices.com

Dear Revdex.com,         We are in receipt of the complaint regarding former CHS resident [redacted] Mr. [redacted]'s balance was ultimately placed into collections in December of 2015 for lack of payment. Mr. [redacted] failed to pay his last month of his housing...

payment, failed to give proper move-out notice per terms of his lease, incurred late fees, a utility overage, and numerous move-out charges. Mr. [redacted] failed to move out of his apartment and also allowed a friend with a dog to move into his apartment. The apartment required major attention after move-out and we are happy to provide pictures if necessary. At this time Mr. [redacted] will need to work directly with the collections company in order to absolve his debt. If we can be of further assistance please feel free to contact us. Respectfully, Brian O[redacted]Vice President of Housing Operations

Dear Revdex.com,       We are in receipt of your complaint from former resident [redacted]. There was some confusion with the return of his keys as they were returned to the property and submitted to CHS with no name attached. We are removing the $200 key charge and with the...

deposit paid minus the cleaning charge Mr. [redacted] will receive a refund from CHS in the amount of $180. If we can be of further assistance please let us know. Respectfully, CHS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this response/resolution is satisfactory to me.  I will never recommend anyone use this company as everything has been a fight and very difficult to resolve. 
Regards,
[redacted]

Dear Revdex.com,   We are in receipt of your inquiry regarding [redacted]. [redacted] cancelled his housing on Friday August 26th four days before his scheduled move-in. An apartment had already been set up for [redacted] with furniture, utilities, etc. [redacted] voiced her displeasure with...

where [redacted] was placed initially, demanding a transfer to another apartment community. CHS staff worked to accomplish her request and notified [redacted] that we were able to place [redacted] in an alternate apartment community per her request. We need never heard back from [redacted]. Per the policy she is not eligible for a refund as you must cancel housing 30 days prior to the move-in. [redacted] cancelled housing for [redacted] four days before the move-in. If we can be of further assistance please let us know. Respectfully, Collegiate Housing Services

Dear Revdex.com,     We are in receipt of your complaint by former CHS resident [redacted]. Mr. [redacted] was being moved to a different community and at that time chose to break his lease instead of moving to an open CHS apartment. He was charged accordingly per the terms of his lease and...

all students moved out of the apartment during that time. If we can be of further assistance please let us know. Respectfully, Collegiate Housing Services, Inc.

To whom it may concern, In response to the resolution request for Mr. [redacted], this matter has been reviewed and resolved. On February 10th, 2016 CHS received an email from the organization that issued the check that Mr. [redacted] is concerned about.  Mr. [redacted] had been in contact with...

the organization as well as two different staff members at CHS asking about a balance on his account.  Once we reviewed the payment that was allegedly missing from Mr. [redacted]’s account, we did find that it had in error been posted to an account of a resident with a similar name.  We had not been aware of this before the 10th of February and we worked quickly to resolve it.  In fact, we didn’t know that the check was misapplied until we contacted the resident to let him know that his payment for January rent had been returned to us as not payable by our bank.  We applied the payment to Mr. [redacted]’s account on the 10th of February, and as well remove the late fees for January and February, although due to the returned payment CHS could have still charged the late fees for January.  We do not report to the credit while a resident is in the CHS program so there is nothing further for us to do.  There is actually a credit on Mr. [redacted]’s account at this time.  At this time we consider this issue resolved and ask that the complaint now be closed.  Thank you.

I wanted to update you on an invoice charge discrepancy that was placed by [redacted] with the Revdex.com. I talked to [redacted] today and Collegiate Housing Services is removing the damage charges that were accessed to [redacted] son account ([redacted]). [redacted] said she was happy with the decision and she would be responding to the Revdex.com complaint as well on her end.
 
If you need further information, feel free to contact us.
 
Best Regards,
 
 
 
Collegiate Housing Services

Dear Ms. [redacted],      CHS staff has agreed to work with this parent by not charging the amount due for June 2015 rent and apply the deposit paid toward May's rent. The Regional Director of Housing, Marie [redacted], has spoken with the parent and communicated the balance due...

is now $139. Should you need any further details please feel free to contact us. Have a wonderful day, Brian O[redacted]Vice President Housing Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I have now officially received a letter from Collegiate housing Services (11/21/2015)  along with a 2nd move out form  (1st was emailed with name Bryan in corner) mailed one has Ma??? then marine written in corner.   Also something strange the move in form list item that where not correct during his residence.[redacted] moved out 9/30 at 5:30 a.m.  There are 3 other individuals who reside still in that apartment using stove, oven, bathroom and the rest of the rooms.   Also your total is $140.00 but yet you send me a check for $27.00.      Also, the maintenance man for the complex contacted ME and when I questioned him about the MOLD he said, "I sprayed a chemical on the area to stop the mold".   He would not need to contact my son as one of the roommates was in the apartment at that time.    In closing maybe I should send a bill to you for the dryer vent/hose that was never fixed the doors on laundry area that where not there and the appliance that the light stayed on all the time.

I am in receipt of the complaint from [redacted], a previous resident in the Collegiate Housing Services Shared Housing Program in Phoenix, Arizona. As is stated in the CHS lease the students sign, they are subject to Involuntary Relocations. I have attached the relocation notice which was...

delivered to Mr. [redacted]s apartment on the date it was processed, October 3", 2014 giving him the required two-weekend notice to officially transfer. Mr. [redacted] did visit the CHS office on October 8th, 2014 and was handed another copy of the attached notice. Mr. [redacted] opted to move out of the CHS Shared Housing Program on October 12th, 2014 before his lease end date and was therefore subject to the lease term fees. Please let me know if you need any additional information. Cordialy, Benita [redacted] Vice President Housing Operations

Good Morning, I have investigated Mr. [redacted]'s complaint. I have found that Mr. [redacted] does not have a current lease with Collegiate Housing Services. What he is referring to is an online application that was submitted to us, which shows his initials on the verification page. This information leads us...

to believe that Mr. [redacted] himself submitted the application. He did pay a non-refundable $50 application fee and a $180 service fee. The application, approval letter, website all inform Mr. [redacted] that if he chose to cancel his reservation for the housing program less than 30 days in advance he would forfeit his $180 service fee. He chose to cancel today at 9:40 am via email. His move in is scheduled 8/29.  He was mailed an approval letter and student handbook. The student handbook explains the in/outs of our housing program, including our roommate matching program and flexible lease terms. On Mr. [redacted]’s application he did indicate his desired lease term length was 12 month. We did send him lease paper work 7-10 days prior to his schedule move in. This gave him the opportunity to review the lease, lease length, apartment complex, and any further legal information. At this time he could have let us know he did not desire a 12 month lease and we would’ve change it. The lease does indicate which complex where he would be living. He is more than welcome to review their website or visit their premise if he wishes to do so. However, we do not release the exact address of the unit for safety reasons. His exact address is provided to him on the day of move in along with the keys. None of the company’s agents opened into any contract with Mr. [redacted] or his parents. The lease contract was to be signed and executed on 8/29 where both parties are required to be present. If Mr. [redacted]’s parents did submit the application on his behalf, the services fees paid would not be his to request a refund for. His parents would also be aware of the cancellation policy as it is clearly stated on the application.  Thank you

Revdex.com:I have learned a lot by this. I should have taken pictures of the light bulbs that were out when they moved in, the condition of the apartment. The dirty socks in the bed, etc. It is really sad that EACH tenant had to pay these fees. I will pay the bill, but I would still like it noted that they are making $2800 a month for these apartments and the drawers, and cupboards were cleaned and in the same condition as when they moved in. I believe that there would have been around $50 worth of charges that should have been paid.I have reviewed the response made by the business in reference to complaint id [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as they will send a statement through the Revdex.com that I will not owe any other fees.
Regards,
[redacted]

Dear Ms. [redacted],
       We are in receipt of Revdex.com complaint regarding [redacted] Smith. As per the terms of the lease the resident was billed accordingly for failing to complete his lease and all charges will remain. Any maintenance problems within an apartment the...

residents can meet with our staff, property staff, and/or complete a maintenance request on property. On December 5th, 2013 our Account Coordinator spoke to the guarantor on the lease who stated she would be paying rent on December 13th, 2013 with no mention of any heating or maintenance issue. On 12/19/13 the student left housing with no mention of any maintenance issue. Our previous resident relations team attempted to obtain payment on February 25th however no payment was made leading to the resident eventually being sent to an outside collections agency on May 30th, 2014. If we can be of further assistance please feel free to contact us.
 
Cordially,
 
Brian O[redacted]
Vice President of Housing Operations

Dear Revdex.com,   We are in receipt of your inquiry regarding [redacted]. Mr. [redacted] was appropriately charged $139 for a stained mattress and $40 in cleaning charges. We have attached his move-out and as you can see these conditions did not exist upon move-in. Unfortunately when...

mattresses are stained to that level CHS has to pay for replacement. Our Previous Resident Relations team is available to work out a payment on these items at 317-920-2600.   If we can be of further assistance please let me know, Respectfully, Collegiate Housing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and after a phone conversation with Collegiate Housing, we did agree to a settlement that was to my satisfaction.
Regards,
[redacted]

[redacted],   We do take your concerns very seriously and did fully investigate the issues described above, any maintenance issues were immediately resolved. After reviewing all photos and visiting the property again with the [redacted] Housing Coordinator we are of the position that the apartment was...

in very acceptable condition and there were other accommodations that your son could have moved to immediately if he was dissatisfied. We are willing to refund your security deposit of $250 and there will waive the lease termination fees ($1,218)  for you to pay.  However, we will not be refunding the initial $230 you paid or the $559.00.

The water damage was not caused by a faulty water valve in the tank.  The tenant used his roommates bathroom on the night of the incident instead of his own.  When the tenant flushed the toilet he returned to his room.  The toilet clogged and ran over into the apartment. ...

According to the plumber that worked on the toilet, the toilet being clogged is what caused it to overflow and not a faulty tank valve.  Accordingly, the tenant will be responsible for the $500 in damages which were reduced by the apartment community.