Colonial Home Warranty

Review: We have had home warranty coverage with Colonial Home Warranty out of Wilmington, DE, for nearly two years. On filing our first claim over a stove/oven problem, we paid a $45 diagnostic fee for the repairman they referred us to. He stated that the coil circuit was bad and since the unit was an older model he doubted he would be able to find a replacement part (turns out he wasn't able to). Colonial then contacted us and offered to settle the claim for $60. The "customer service" rep explained that it was not their responsibility to find a replacement part, but ours, and that they had no further responsibility to either repair or replace the broken stove because it was an older model. Now, if all of our appliances were new, I doubt that we would be paying Colonial or any other warranty company over $400 a year for "warranty" services. The rep was not willing to provide a telephone number to the corporate office but invited us to write them a letter.

This is a very unsatisfactory experience since we have paid for warranty coverage in good faith only to discover on filing the first claim that our coverage is virtually worthless since we had to pay $45 for the diagnostic appointment and will have to pay to replace our stove. Getting $15 back ($60 - the $45 we paid) as settlement on two years of warranty investment is a pretty raw deal. We are seeing repair/replacement or refund of premium as satisfaction of the complaint.Desired Settlement: Repair or replace the broken stove appliance or issue a refund of the premium / annual warranty amount.

Business

Response:

December 12, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Range Oven or Cooktop

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2010-08-27.

This contract became active as of 2010-09-10. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason. Our

full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Range Oven or Cooktop is/are not covered under the home warranty

contract with Colonial Home Warranty. Please refer to the Section and Item No.

listed below for specific verbiage:

11. If

parts are no longer available, Colonial will offer a cash payment in the amount

of Colonial’s estimated cost of parts and labor of the covered repair. Colonial reserves the right to rebuild a part

or component, or replace with a rebuilt part or component.

The board for this oven was no longer available from our distributors

or the manufacturer, per the terms Colonial offered a buyout based on the part cost

per the above terms.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: Colonial solicited me for their Home Warranty Policy. Their phone rep told me policy would repair/replace damaged for equipment and appliances in my home. No exclusions or limitations were mentioned. The purchase was completed over the phone. The amount was for $1020 to cover a 3 years period. Yesterday, almost 3 months following purchase, the Furnace in my home stopped working. I filed a claim. Colonial arranged for an HVAC technician to come out. The Tech filed a report stating equipment failure due to wear and tear, and that a new gas furnace was required. Colonial followed shortly by asking me to show proof that I have been using a professional company to check and service heater for the past two years. Colonial rejected my claim after I had the HVAC checked sometime last year but have not kept a record, and that it would take me time to searching for evidence. I further stated that the temperature was falling to 20 degrees. Repair is needed immediately and that whether or not the equipment was inspected or not should irrelevant. The fact is the system has been working to provide adequate heat for the past couple of month and that was before I bought the warranty.Desired Settlement: I paid a contractor $1825 to replace the system. I want to be reimbursed. I am also willing to accept policy cancelation for the full refund of $1020 that I paid. I am willing to accept policy cancelation as an alternative, simply because I would have not bought the policy had such limitations been disclosed to me at the time of the sale.

Business

Response:

January 29, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Heating

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-10-29.

This contract became active as of 2013-11-29. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Heating is/are not covered under the home warranty contract with Colonial

Home Warranty. Please refer to the Section and Item No. listed below for specific

verbiage:

14. Colonial

will not pay for repairs or failures if you fail to perform normal or routine

maintenance. For example, you are responsible for providing maintenance and

cleaning pursuant to manufacturers’ specifications, such as periodic cleaning

of heating and air conditioning systems, evaporator coils and condenser coils,

as well as periodic filter replacement.

Colonial reserves the right to request copies of your maintenance

records. Colonial reserves the right to deny coverage due to your failure to

produce maintenance records. If a system or appliance is found to be

non-maintained at the time of diagnosis that system or appliance will not be

covered.

Colonial requested records from the customer, the customer stated no records were available. The claim remains

non-covered per the terms.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: This company never sent me a letter saying they were filing a Chapter 7 Bankruptcy And I was not refunded my money I paid for a 3 year plan up front ad would like my money back so I can find a new companyDesired Settlement: I want my money back

Review: I have had a home warranty with Colonial Home Warranty of Wilmington, Delaware for a while.

On February 6, 2014, Paddock Pools came out to do the annual pool startup and indicated that there was a crack in the filter and It should be replaced. I called Colonial Warranty Claim [redacted] and they sent out Knock Out Pools, [redacted] They recommended that the filter should be replaced. Well, I waited to hear from Colonial and after waiting a week I called and was told the filter replacement was not needed, after it was stated by two pool companies that it should. I asked to speak to a manager and was told they were not available. So, I wrote an e-mail and no reply, so I sent a letter, registered that had to be signed for (2-24-2014) and asked for a call and a letter in writing on WHY it was declined. Well, I have never heard back and when I call the message states: “Our Office is Currently Closed”.

Either, they have gone out of business or don’t believe in honoring their contracts. I would like to speak with a person from Colonial and get my filter replaced as my pool after a $500 startup is a mess.

If there is anything you can do to assist me with this I would appreciate it.Desired Settlement: I would like the pool filter replaced. And if I don't hear from them and have to have it replaced, I would like to be re-imbursed foor having it replaced, as this is something that can't wait.

Review: I requested a service call on my dishwasher in early March, through the Colonial Home Warranty website. The service provide, Friday Appliance Company, came to my home on March 14. The technician recommended replacement of the dishwasher, as too many parts needed to be repaired or replaced. He explained that he needed to get approval from Colonial. After a week and a half of waiting, Colonial has not responded to the contracted company. My log-in to the Colonial website does not work, and there is not answer at any time of day when I call the phone number. The contractor has not been able to reach Colonial either. I pre-paid for a year of warranty service. I also paid the contractor the required $60 co-pay, although no repair service has been performed.Desired Settlement: I would like my dishwasher replaced, or I would like my home warranty refunded, in addition to the $60 co-pay.

Review: My husband and I had 3 home warranty policies with this company. On March 25, my husband tried to file a claim, but the company phone went directly to voice mail. We later found out they are out of business. Apparently their customers were never notified. Not only are we out of our money for the policy, we now have to pay for a water heater that was supposed to be covered by this fraudulent company. I have read numerous complaints against them on-line. What kind of recourse does one have in this kind of situation and will anything be done about this legally?Desired Settlement: We would like to be reimbursed for the time that was still left on our policies, plus the cost of the water heater replacement that would have been covered under this policy.

Review: After reporting problems with dishwasher and oven, the claims were assigned to contractors. After contractors collecting service charge and identifying the issues, Colonial denies the claims stating that the issues were not reported within 24 hours. The issues were actually reported within 24 hours. Still they do not honor my words. After getting upset with them, I have decided to cancel the policy. To my surprise, they charge for an extra month plus $50 service charge (not sure what is that for) and $50 early termination charges. After all these I got $82 back out of $388.

I felt that they would find one or other way to deny the claims and steal money from customers.Desired Settlement: Do not cheat customers.

Business

Response:

March 6, 2014

RevDex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-10-07. This contract became active as of 2013-11-16. Upon

purchase Colonial emailed a confirmation of the purchase and summary of

coverage to the customer. Colonial also mailed a hard copy of the full terms to

the mailing address on file for the customer to review. Colonial gives our

customers 30 days from purchase to review the terms of coverage and allows a

customer to cancel for a full refund if not satisfied for any reason. Colonial

requires our customers to review the terms and accept them online to activate

the policy prior to filing claims. Our records indicate that this account has

been activated with the full terms of coverage agreed to online from IP Address

[redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

The customer canceled coverage on 2/6/2014

and was issued a refund per the terms accepted. Nothing further will be covered

since the account has been canceled.

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you cancel coverage after the coverage has taken

effect, you shall be entitled to a refund of the remaining fee for the

unexpired coverage period pro-rated at the non-discounted annual plan cost,

LESS any costs paid out or owed by Colonial for claims made prior to

cancellation, plus a cancellation fee of $50. Refunds will be credited to the

card used to make the original purchase, or paid via check to the original

purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Review: I have contacted this company for few times to have some repairs done through their contract. Each time they either try to get out of the payment or give me excuses to deny the payment. They have given me such options and excuses which are not understandable. Either way I have to pay the cost of repairs from my pocketDesired Settlement: I will be happy to talk to a responsible person to resolve the issues and may be just end the terms and refund the remaining balance on the contract.

Business

Response:

December 24, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2012-01-23.

This contract became active as of 2012-02-17. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

Colonial records indicate numerous claims on this account which were

all processed per the terms. Colonial records indicate coverage approved on many

of the claims as well. The customer needs to be more specific in his request or

can review the terms linked above for more information.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: The first and only claim I placed was for service on my oven. I waited 60 days after paying the service fee and being told my stove would be repaired. After the first 30 days I had a dispute with a CSR regarding the model number of the unit. Next, I was told that my oven could not be repaired by replacing the non-working parts and that the board needed to be rebuilt. Two weeks later I got a call after waiting an additional 30 days stating that my claim had just been reviewed and my oven would not be repaired because I reported the issue in my initial claim to Colonial 2 days after I noticed there was a problem with the oven. They told me I had 24 hours to report it for coverage. Then I was told they could not send me the contract in the mail and they could not email that specific contract language to me either. So I paid $60 for no reason and my oven was not repaired. I asked twice for a supervisor to call me back, but that never happened.Desired Settlement: I want the oven repaired or a full refund of my warranty coverage that I paid up front in full.

Business

Response:

February 24, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Range Oven or Cooktop

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-07-08.

This contract became active as of 2013-08-08. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted]. Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Range Oven or Cooktop is/are not covered under the home warranty

contract with Colonial Home Warranty. Please refer to the Section and Item No.

listed below for specific verbiage:

XPD

Warranty Group, Inc. must be notified by either you or your agent (or tenant)

within 24 hours of a problem being discovered in order for work to be covered.

The claim was filed days after the problem was discovered.

Should the customer

have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: Warranty company refuses to fix my clothes washer as I do not have maintenence records on file and/or inspection including that the appliance was working at time of home purchase. Company failed to provide terms prior to accepting payment, but had me agree electronically agree to terms months after accepting payment and informed me that there would be a cancellation fee if I failed to agree.

Based on the terms I was forced to agree with

Most, if not all of my appliances are not covered because they are older than 1 year, and not included on my home inspection (as working). I have owned my home 6 months.Desired Settlement: Full disclosure should be given by the seller and/or agreement of terms prior to purchase should be fully executed, responsibility of the seller. I would like a full refund of my warranty as I believe I was improperly informed by sales representatives, including "cancellation fees".

Business

Response:

March 6, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #[redacted]

Type of Claim: Clothes Washer

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-07-17.

This contract became active as of 2013-08-17. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to

confirm that Claim# [redacted] filed for Clothes Washer is/are not covered under the home warranty

contract with Colonial Home Warranty. Please refer to the Section and Item No.

listed below for specific verbiage:

14. Colonial

will not pay for repairs or failures if you fail to perform normal or routine

maintenance. For example, you are responsible for providing maintenance and

cleaning pursuant to manufacturers’ specifications, such as periodic cleaning

of heating and air conditioning systems, evaporator coils and condenser coils,

as well as periodic filter replacement.

Colonial reserves the right to request copies of your maintenance

records. Colonial reserves the right to deny coverage due to your failure to

produce maintenance records. If a system or appliance is found to be

non-maintained at the time of diagnosis that system or appliance will not be

covered.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Although the information contained in this response may be accurate, the company is not acting in the best interest of their customers, failing to state pertinent information that in my opinion should be disclosed prior to acceptance of payment. I was not informed of this information prior to making a claim, I had not even purchased the home at time of sale of said policy, and mail may have been interrupted by the relocation and/or forwarding address's potentially filed by the previous homeowners. The sales person on the phone stated that I would have no issues, and specifically covered the items that were included in the policy, giving me the impression that I would not have an issue.

Following this complaint I reviewed other complaints made on this company, and it should be clear at this point that the company attempts to elude giving the information verbally to complete the sale and/or commission. One particular concern that I now have is that the policy states that they only cover one device (if you have for instance 2 units, like air conditioners). I had specifically asked the sales person to confirm that both units were covered, at which time was confirmed, but the terms that are accepted prior to filing a claim says otherwise.

I am now under the impression that none of my appliances are covered by this warranty that came with the home, due to the prior homeowners not having given me maintenance records. It should be expressed at every sale that this will be necessary to file a claim.

Thank you for your time,

Review: My complaint is that Colonial offered $215.98 as the replacement value for my washer. The customer service technician said that did not have washers in stock to replace mine with similar capacity or capability. The practice of offering customers the replacement value at Colonial's cost is absurd as I bear the burden of substantial cost difference because Colonial doesn't stock a suitable replacement. I would agree to accept the cost of a replacement appliance at the consumers price ~$450.00 prior to taxes. It is an insult to offer less than 50% of the replacement value. Can Colonial provide the information of any source that can provide me a washer of similar specifications at $215.98?

After accepting this ridiculous offer over 60 days ago, I still have not received compensation.

Desired Settlement: I would like my refund as soon as possible in addition to an investigation into the business practices of this organization. Truly a bait and switch operation that preys on those looking for home warranty coverage.

Review: I paid for 3 years of home insurance through Colonial Warranty Group, Inc., and when they denied a claim I put in I told them to send me the balance of the 2 years I paid for and have not used, which they said they had 4-6 weeks to refund my money but would not send me an email confirmation stating this & a few weeks later when I called to check up on the status of my refund, I found out they closed their business & filed chapter 7.Desired Settlement: I just want the money owed to me for the services they did not provide me.

Review: My husband and I purchased a home warranty plan with Colonial Home warranty on March 22, 2014. We have not had to use this warranty for anything until today. When we looked up the website to file a claim we realized they filed for bankruptcy almost a week prior to our purchase. I was beside myself when I read that. We paid them $348.50 for a policy and know we cannot get our home fixed and we are ot the money for it. There was nothing about this company going out of business prior to our purchase. Now we are turning to you for some help in this matter.Desired Settlement: We would like to receive a total refund for our purchase. I believe that we are owed that.

Review: We have been paying our premiums, thus fulfilling our end of the contract. However, we just found out that they have filed for bankruptcy since March 2014. What is our recourse?.

Thank youDesired Settlement: We want our premium refunded.

Review: I took out a three year accont starting 3/28/213 to 6/26/2016 now they have closed and filed bankruptcy. There was no notification.lDesired Settlement: eighthundred dollars

Review: my furness stoped working,so I got in touch with the warranty companey.iI was told it would take them up to 3 or 4 days befor they could get some one out to my house.Now we just had a snow storm in Ill,and the temp was below 0.They told me that I could have some one come out and fix it and they would renburse me.Well I had [redacted] come out to fix the furnes,and he got it fixed and called the warreanty company to let them know what the problem was..After he talked to them he called me on the phone and told me the person he talked to had no knowledge of a furnes at all.and he did not understand any thing that Chuck was telling him.Now when I called the warranty company back to check on my claim,I was told that [redacted] told them that my furnes failed because of lack of maintance,so I will they will not be paying this claim.I called and taled to some one at the warranty company and I told them Chuck did not say my that.And [redacted] told me to have them call him and he would get it straten out.They told me the claim had already been filled and that they are not going to call him,because he cant change what he said.Now [redacted] serviced my furnes on 02/25 2014 it cost me $45.00 dollors to get my furnes checked out.Now my furnes went out on 03/05/2014.My claim number for this is 2173900..Mr lundgren phone number is 2174976676 or 2174464652.It cost me $296.88 to get my furnes fixed.Now I am only supposed to pay $55.00 for service fee.They are supposed to renburse me $241.88.But they said that they arent paying anything back.I just renewed my plan with them on 12/10/2013 till 01/11/2015.the price they charged for the plan is $498.50 with a dscount of $99.70. Total was $398.80.Desired Settlement: I would like to get the money that is owed to me.

Review: I purchased home warranty from Colonial Home Warranty 6 months ago and paid 5 years plan ($3982,30) in advance telling me this will be a substantial saving. I placed a service call for water heater on 2/24/14. A service person came out and collected service fee but did not do anything. I filed a complaints with Colonial and placed another service request on 3/13/14 but no on contacted me for over 2 weeks. I called back Colonial Home Warranty but no one answers.Desired Settlement: I want to cancel my policy with this company and want a full refund of 5 year warranty premium payment ($3982.30) which they guaranteed.