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Colonial Home Warranty Reviews (217)

Review: I have been unable to get a refund of approximately $438.00 as promised. I purchased a 3 year contract in Oct 2012, which I was told that I could cancel at anytime if I choose to. In July 2013 I called for air conditioner service and the claim was denied because it needed Freon. OK, I was fine with that; however, I decided to cancel this plan and go with another company. After a couple of calls to Robert in Accounting (877-313-0001), he told me that the refund was issued on July 30th on the credit card that I paid with. I sent an email to billing@colonialhomewarranty with a copy of letter from my bank stating that their investigation does not have record of this transaction. Ive tried calling this company a few times since and only get an automated message about high call volume and send email to billing@colonialhomewarranty for issues. No further contact has been received.Desired Settlement: Refund of $437 plus dollars.

Business

Response:

Please see attached receipt showing refund issue on 7/30/13.

Consumer

Response:

Review: I had a leak in my bath room, I had just gotten out of the hospital, Approximately a week later I investigated to see where the leak was coming from. I discovered it was coming from the pump to the whirlpool bath tub, I called colonial and they said it was covered. I had a plumber come out that they called, he could not fix it and then I called Colonial to tell them, they told me to find a plumber on my own and they would cover it. When I finally found a plumber that could fix the problem, they refused to cover the repair stating 'I did not call them as soon as I found the problem"-- I did call them as soon as I found the pump was the problem.

They refused to give me the number of the home office and refused to let me speak to another supervisor.

The wording in the contract says nothing about a set time frame (in days or hours) just as soon as it is discovered. I did call as soon as I knew what the problem was.

I was given a claim number and "yes it is covered " email when I called the first time. I have already paid a plumber $45 for one service call that they authorized and the problem has not been fixed and now I am told it is not covered.Desired Settlement: First of all I want the problem taken care of as this is the warranty that I paid for. I already paid one plumber $45 for the service call they authorized and want that refunded and if nothing else I want the remainder of my policy refunded to me.

Review: We signed up for the 1 year home warranty at the cost of $373.88 on 7/4 we were told there was a 1 month waiting period. On 8/5/13 our clothes washer died. After numerous attempts to get one of their contactors to come to my home I was told by Colonial to hired my own contractor as the earliest they could get someone out was 8/16 which was unacceptable. I hired my my own contractor who determined the washer needed to be replaced as parts where no longer available. My cost for this contractor was $75 not reimbursed. When this matter was discussed with colonial they then stated since it could not be repaired they were not going to cover the item. As per their contract in the 1st 30 days of the warranty they only do repairs. I asked at this time to cancel my policy (8/8/13) and was told the that it would cost $50 but to given them the opportunity to make things right and to send them the invoice for our new washer and they would see what they could do. This was done on 8/19. I had not heard anything back so I called on 09/08 and was told they will not cover anything. So I once again asked to cancel and was told it would $50 cancellation fee plus the month of August. I askedd why are the rules changed and they stated this was their policy to charge the month for the service was avaiable to you. I said well if I had known you were going to do this I would have cancelled on 8/8. They then told it would not have matter I would still be charge the month of august. I told them I felt this was unfair as they had breached to contract by not providing a contractor in a timely manner and I wanted a refund of my full policy minus the cancellation fee and was told this was not possible and there was no one else I could talk to. I did cancel the policy on 9/08/13 but they would not provide me with the amount of the refund as they said they could not do that. Policy number was [redacted]. Per the contract we recieved it states" Colonial’s liability exceed $1500 per item for access, diagnosis and repair or replacement. Furthermore you agree that During the first 30 days of the Coverage Period (as described in Section II above), Colonial is not liable for replacement of entire systems or appliances, or replacement of evaporator coils, condenser coils, compressors, pumps, motors, electronic control boards, and heat exchangers as applies to any covered system or appliance." While we did not expect them to cover the full cost, a partial payment would have been acceptable but their answer to every question was it is our policy to only do repairs within the 1st 30 days.Desired Settlement: Full refund as they did not met their own terms and policies of their service agremeent to provide a contractor within 2 business days. Terms from contract "Colonial will contact an authorized service provider within two (2) business days following a request of service during normal business hours, excluding holidays. An approved service provider will contact you to schedule a convenient time during normal business hours. However, should you request to have service outside of normal business hours, you will be responsible for payment of additional fees and/or overtime charges. Colonial will determine if the situation indicates an emergency and will make efforts to facilitate emergency service. Colonial is not an emergency service provider."

Business

Response:

September 9, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Clothes Washer

Thank you for contacting Colonial Home Warranty regarding this coverage. Our records indicate that the coverage on this account was purchased on 2013-07-05. This contract became active as of 2013-08-05. Upon purchase Colonial emailed a confirmation of the purchase and summary of coverage to the customer. Colonial also mailed a hard copy of the full terms to the mailing address on file for the customer to review. Colonial gives our customers 30 days from purchase to review the terms of coverage and allows a customer to cancel for a full refund if not satisfied for any reason. Colonial requires our customers to review the terms and accept them online to activate the policy prior to filing claims. Our records indicate that this account has been activated with the full terms of coverage agreed to online from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Clothes Washer is/are not covered under the home warranty contract with Colonial Home Warranty. Please refer to the Section and Item No. listed below for specific verbiage:

22. You agree that, in no event, will Colonial’s liability exceed $1500 per item for access, diagnosis and repair or replacement. Furthermore you agree that During the first 30 days of the Coverage Period (as described in Section II above), Colonial is not liable for replacement of entire systems or appliances, or replacement of evaporator coils, condenser coils, compressors, pumps, motors, electronic control boards, and heat exchangers as applies to any covered system or appliance.

The coverage period started on 8/5/13, the claim was filed on 8/5/13. The unit needed to be replaced. Per the terms the customer was not eligible for replacement at this time. The account was canceled and will be refunded per the terms with a one month pro-rate as a courtesey:

XI. CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that was already in need of repair before your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you cancel coverage after the coverage has taken effect, you shall be entitled to a refund of the remaining fee for the unexpired coverage period pro-rated at the non-discounted annual plan cost, LESS any costs paid out or owed by Colonial for claims made prior to cancellation, plus a cancellation fee of $50. Refunds will be credited to the card used to make the original purchase, or paid via check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more than 30 days from initial purchase, if no service request has been made you will receive a refund of all amounts already paid to Colonial. If you cancel coverage before the start of the coverage period, 30 or more days from initial purchase, if no service request has been made you will receive a refund of all amounts already paid to Colonial less a $50 cancellation fee. Refunds will be credited to the card used to make the original purchase, or paid via check to the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Review: I filed a claim for my dishwasher which is covered by the agreement. Colonial sent out their selected contractor who was paid the $45 deductible and sent the list of the repairs that were necessary to fix the dishwasher. Colonial did not authorize the contractor to fix the dishwasher because "their were parts that were under warranty by the manufacturer (even though the dishwasher is over 10 years old)". They stated that I needed to call Whirlpool (the manufacturer) to have the tub and liner replaced since those items were under warranty. I followed their advice, called Whirlpool and they sent out their contractor. Whirlpools contractor found that the problem was the pump, which is not under the manufacturer warranty and therefore I had to pay the service charge ($99) for them to come out. The contractor sent me a picture of the bad part if anyone is interested in seeing it. I am now calling Colonial to be reimbursed since I will have to replace the dishwasher since it's already been a month since the claim was filed and it is impossible to get through to them (even called discovercard services and they could not get through either). This company does everything in it's power to collect a premium and avoid taking care of any claim. I just want my money for this years premium refunded and I would like both of my policies to be cancelled.Desired Settlement: Refund my premium for both of my properties[redacted] for $232.50 per property ($465 total) so that I no longer have to deal with the nonsense that this company puts its customers through.

Review: I paid 3 years in advance for this Home Warranty. $900. total. Two weeks ago I called them to report that my dish washer had broken down, they set up an appointment with a company that does NOT work in my area. I have called numerous times, and they will NOT schedule anyone to come out to look at my dish washer. I then had to call them again because one of my ceiling fans stopped working. I got the same run around. They keep telling me now, to hire my own contractor, Pay the bill myself, then they MAY reimburse me for the work done. Yet when I suggested that Sears repair would come out to my house and repair the dish washer I was told "Oh we don't use Sears" and when I ask which repair companies DO they use, they will not tell me. I am being given the run around by this company and not getting any service for my $900. I want my money refunded as soon as possible. So that I can choose a more reputable Home Warranty company.

Yours truly [redacted]Desired Settlement: I want a full refund of all moneys paid to them by me.

Business

Response:

January 29, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Dishwasher

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2011-09-02.

This contract became active as of 2011-10-03. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason. Our

full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Dishwasher is pending coverage. Please refer to the Section and Item No.

listed below for specific verbiage:

8. Colonial

is not liable for any failure to obtain timely service due to conditions beyond

its control, including, but not limited to, labor difficulties or delays in

obtaining parts or equipment.

Unfortunately the Colonial preferred vendor for this area is no longer

accepting new work orders due to labor limitations. Colonial is in the process and

continues to attempt to locate a new vendor for the area. In light of the labor

shortage Colonial did offer to reimburse the customer should she hire her own contractor

and even ship parts from our supplier for any repairs covered per the terms. At

this point that is the best we can offer, as a courtesy if the customer wishes to

cancel Colonial will waive the $50 cancellation fee.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Review: On 1-11-2014 2:13 PM I notified Colonial Home Warranty that my Pool pump motor wasn't working. On 1-13-2014 Colonial notified me my claim had been assigned to [redacted] at Cool It Heat It. I contacted contractor and he informed me he no longer was working with Colonial because they didn't pay the contractors in a timely manner and he didn't like their business practices. He also mentioned he was a plumber not a pool contractor. On 11-15 2014 they re-assigned my claim to Steven at Spa Doctor San Diego. I spoke with him and he came out to my house to inspect my pool equipment. He advised me what the problem was and said he would get in touch with Colonial.

I finally heard back from Colonial on 1-23-2014 requesting maintenance records for my pool/system. I informed them that this is my primary residence and it is my pool it is maintained on a regular basis by me as far as water chemistry and component functions. I do a partial drain once a year to replenish water chemistry as recommended. I remove filter cartridges (3) times a year, (Feb., June, and Nov.) and thoroughly clean. I clean filter pump baskets bi-weekly to remove any debris. This pool/system is maintained on a year round basis and I have never had an issue until now. The motor just seized and stopped working and there is no type of maintenance outside of what I already do that would have prevented the pump motor from seizing up. I later heard from Colonial again, this time stating they were not honoring my claim because I didn't notify them of the pool motor failure in a timely manner or have maintenance records from a professional pool service or contractor. Below is an excerpt of a an e-mail I sent them in response:

To Whom It may Concern,

This is in response to the phone conversation I had with your representative at approx. 11:30 PST. I tried several times to clarify with him the mis-infornmtion you have in your system as to how and when this claim was initially filed. When I was contacted by your people 2 days after I filed the claim (after hours on the weekend) I explained it may have happened (seized pool pump motor) a week or two prior to my filing the claim because I noticed the debris in the bottom of the pool. My system runs from 2 am till 8 am daily so I wouldn't know if it was on while I am sleeping obviously. I did not tell your people it had been broken for 2-3 weeks. AS SOON AS I DISCOVERED THE PROBLEM I CALLED AND FILED A CLAIM!! Then you try to come up with an excuse of needing maintenance records? I provided you information on how often and the steps I take as a homeowner to maintain my pool. Your individual then tried to tell it had to be records from a licensed contractor according to manufacturers specifications. Get real!!! there are no such manufacturers specifications on how you should keep your pool clean and there is nothing in the contract that states as such. I am giving you the opportunity to honor this claim and fix the problem.

They have not responded to me at all on this!Desired Settlement: I would like a full refund of my policy ($542.50) and an additional $800 for damages for time lost and expenses it is going to cost me to fix my pool. Colonial Home Warranty is a scam and a rip-off.

Business

Response:

January 29, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Pool or Spa

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-09-30.

This contract became active as of 2013-10-31. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Pool or Spa is/are not covered under the home warranty contract with Colonial

Home Warranty. Please refer to the Section and Item No. listed below for

specific verbiage:

A. Colonial must be notified by either you or your agent (or tenant) as soon as a problem

is discovered in order for work to be covered. Colonial accepts calls 24 hours

a day, 7 days a week, year round at 1-877-808-0009. Colonial must receive

notice of any malfunction prior to the end of the coverage period.

The customer in a recorded conversation said the problem was going on

for three weeks prior to calling Colonial. In a later recorded conversation the

customer changed and said it was one week. Regardless Colonial was not notified

right away thus the claim is non-covered per the terms.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: The blower motor went out in our furnace on Monday 12/2/2013 we had [redacted] Heating and Air come and verify the issue. I called into Colonial Home Warranty to file the claim. I called on 12/3 spoke to [redacted] and nothing had even been started and it states in the fine print if they do not authorize the repair they would not beliable for the charges. I called again on 12/3 and Adam again answered and said they were trying to call contractors in my area and I asked who and he wouldnt give me the information and I again explained for the 3rd time that [redacted] had came out and would be available right away to fix it and reminded him that it was 20 degrees outside and I have 2 children and pets along with my husband and self in the house with no heat. On 12/4 called back and Adam again answered the call and asked what was going on and got the same response of still working on it. I called [redacted] and asked if they would call them to get the ball rolling as it had been 2 days of no heat and the temp was in negative temps at night. They called and Adam answered again and gave him all the info he asked for. [redacted]'s asked if they were authorized to make the repair he stated yes they had everything they needed and we would pay the $55 deductible and fax Colonial the stament for the rest. Colonial called on Friday and asked if work had been completed and if we paid the $55 deductible and I said yes. Now I have gotten a call stating that I need to pay the bill they never authorized the work and not going to pay anything. [redacted] repaired the blower motor only when actually we need an entire new unit put in. The furnance does blow but the amount of heat is minimal.Desired Settlement: I would like them to pay for the bill they had agreed to pay and replace the furnace like it needs to be done.

Business

Response:

December 24, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Heating

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-03-28.

This contract became active as of 2013-04-28. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Heating is/are not covered under the home warranty contract with Colonial

Home Warranty. Please refer to the Section and Item No. listed below for specific

verbiage:

14. Colonial will not pay for repairs or failures if you fail to perform normal or routine

maintenance. For example, you are responsible for providing maintenance and

cleaning pursuant to manufacturers’ specifications, such as periodic cleaning

of heating and air conditioning systems, evaporator coils and condenser coils,

as well as periodic filter replacement.

Colonial reserves the right to request copies of your maintenance

records. Colonial reserves the right to deny coverage due to your failure to

produce maintenance records. If a system or appliance is found to be

non-maintained at the time of diagnosis that system or appliance will not be

covered.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer

wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Review: I took out a Home Warranty with this company. When I took it out in November of 2012, I was assured that I would be covered if anything happened to dishwasher, microwave, garbage disposal, garage door opener, heating/air condition, etc.

I filed a claim in October and all I've been getting is the run around. They first told me their plumber/contractor would get to me as soon as they could as they were extremely busy right now.......then they told me they didn't have one in this area.

Then, I was called by a [redacted] telling me they would send me a check for $40.00.....I found out this is a buy out.

I pay a $60.00 service fee for someone to come out and fix a problem. If it has to be replace then the service fee covers that also.

I have had many phone calls/emails to this company! They took my money, now won't live up to what I was promised! My renewal is due in December........I think they're just trying to get by with taking my money and not living up to what I was promised! I tried called the main office, but no one there will talk to me about this matter! I have documented every phone call and email and who I've spoken to.

I was later contacted by someone named [redacted] who offered me a $60.00 buy out, he told me I could go on the computer and order a garbage disposal and have someone put it in for me. This company is a sham........I would never recommend them! I just want what was promised to me. For a year I thought I had peace of mind and the first time I file a claim I'm treated this way!

I am a widow. I live by myself. I have Multiple Sclerosis and the stress of all this has really made that worse! I don't have anyone to repair things for me.......that's why I took out this policy. I wanted to take care of myself and thought I was doing a good thing by taking out a policy with Colonial Home Warranty.Desired Settlement: I want a total refund for what I paid for! This company was so nice and said I would have that peace of mind. I make a claim and they totally did a switch on me! They advertise all over Facebook, and that makes me so angry that they make false claims and advertisements!!

Business

Response:

December 2, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID

Policy #: [redacted]

Claim #: [redacted]

Type of Claim: Garbage Disposal

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2012-10-12.

This contract became active as of 2012-11-12. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Garbage Disposal is covered under the home warranty contract

with Colonial Home Warranty. Please refer to the Section and Item No. listed

below for specific verbiage:

21. Colonial reserves the right to offer cash back in lieu of repair or replacement in the

amount of Colonial’s actual cost (which at times may be less than retail) to

repair or replace any covered system, component or appliance.

Colonial pays $100 for a standard garbage disposal installed, the customer

has a $60 deductable, the $40 balance was offered as a buyout per the terms.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: a claim to repair a washer machine was file with company about 3 weeks ago. the company sent out 1st repair man (contractor) and he would not fix the washer machine because he stated colonial warranty company has yet to pay him for other services he has performed. colonial warranty sent out another service repair man, this contractor has taken the control panel of the washing machine and has not fixed the problem and the company nor my self can get in touch with him. customer service or off hours call person has not resolved the problem. the company also has false advertisement and does not adhere to their stated business hours, the company wound not allow cancellation of policy with refund for remaining months. the company runs an office that is never used and is empty.Desired Settlement: the job needs to be done and policy cancelled with refund for remaining months .

Business

Response:

October 9, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Clothes Washer

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2012-07-02.

This contract became active as of 2012-08-02. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted]. Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Clothes Washer is/are not covered under the home warranty

contract with Colonial Home Warranty.

We are unsure what the customer is referring to, the Washer claim was

filed on 8/3/13 which was after the warranty expired. Colonial did not send any

vendors out on the claim as the account was no longer active when the claim came

in. Other claims that were entered during the coverage prior were covered per the

terms. As the account expired on 8/1/13 no refunds would be due at this point.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Review: Almost 3 weeks ago our dryer broke. After calling Colonial, we were told we would receive a call from Oasis Appliance within two days. After two days, we called Oasis and they had never heard of us. We called Colonial again and it still took two days for them to provide our info to Oasis. Oasis came out and diagnosed the problem. It has now been since September 10th. and after calling Colonial almost daily, we finally got an answer to our problem. They had kept promising that a message would be sent to someone explaining that we needed to know if our repair was covered. On three separate occasions I asked to speak to a manager and was told no, and that a message would be sent to someone explaining our need. As I recently had a back surgery, it has been difficult to go to a laundromat. Laundry was severely backed up, leaving my family short on clothing at times. We were finally told on Oct. 2nd that our dryer is not worth fixing and that we would be sent a check for around 185.00 to buy a dryer with a similar capacity. I have been unable to find one as of yet for that price.Desired Settlement: We would like to be compensated fairly for the dryer. It is an older model Kenmore but certainly not something that can be replaced for that aount of money. We would also like Colonial to be monitored in any way possible for fraudulent behavior, as we had to pay the full price for our last claim with them, and both companies that they sent out said they usually try to find a way not to pay for repairs.

Business

Response:

October 16, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Clothes Dryer

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-01-03.

This contract became active as of 2013-02-03. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to

confirm that Claim# [redacted] filed for Clothes Dryer is/are not covered under the home warranty

contract with Colonial Home Warranty. Please refer to the Section and Item No.

listed below for specific verbiage:

10. Colonial

has the sole right to determine whether a covered system or appliance will be

repaired or replaced. Colonial is responsible for installing replacement

equipment of similar capacity, and efficiency, but not for matching dimensions,

brand or color. Colonial is not responsible for upgrades, components, parts, or

equipment required due to the incompatibility of the existing equipment with

the replacement system or appliance or component or part thereof or with new

type of chemical or material utilized to run the replacement equipment

including, but not limited to, differences in technology, refrigerant

requirements, or efficiency as mandated by federal, state, or local

governments.

21. Colonial

reserves the right to offer cash back in lieu of repair or replacement in the

amount of Colonial’s actual cost (which at times may be less than retail) to

repair or replace any covered system, component or appliance.

Should the customer

have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer

wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: I had a built in microwave/oven where the microwave started to not work. I called Colonial Home Warranty to send a repairman and diagnose it. They couldnt send anyone at the time so I hired my own; then I asked if colonial would cover the diagnosis and they said yes. It turns out the computer board was completely fried and that part was no longer manufactured/available. I had the repairman I hired call colonial and explain the situation. Colonial Home Warranty then asked me if I wanted to just replace the part or replace the entire microwave to which I said I want the entire microwave repaired. a couple hours later Colonial called saying they would not replace the microwave or repair the part because it was unavailable and decided to give me $75 in compensation without paying the repairman. So I am left with a useless built in microwave that $75 could never cover a replacement and the bill for the diagnosis. Colonial AGREED they would cover the diagnosis and ASKED if I wanted a replacement then they just changed their mind because it was cheaper for them to just give me $75 for the broken and irreplaceable part. I will be terminating my contract with Colonial Home Warranty and am currently debating whether or not to go to court.Desired Settlement: Replace my built in microwave and pay for the diagnosis and replacement.

Business

Response:

October 3, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Built In Microwave

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-01-07.

This contract became active as of 2013-02-07. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Built In Microwave is covered under the home warranty contract

with Colonial Home Warranty. Please refer to the Section and Item No. listed

below for specific verbiage:

11. If parts are no longer available, Colonial will offer a cash payment in the amount

of Colonial’s estimated cost of parts and labor of the covered repair. Colonial reserves the right to rebuild a part

or component, or replace with a rebuilt part or component.

Colonial approved $140 on this claim which after the $65 deductable

comes to $75. The buyout was based on the control board which is no longer available

for this 25 year old microwave.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Review: I purchased a home warranty [redacted] on 1/8/2014. There was a 30 day waiting period before the policy went into effect. The policy effective date is 2/8/14. On 3/3/14 I noticed a series of 4 flashes on my York thermostat. I went on Yorks website and notated the trouble code meant "failure to reach 90 degrees after one hour." My outside unit was not running and I was essentially on emergency heat. Colonial assisgned Ed Delosrios. The contractor had 24 to 48 hours to contact us to set up service. When I did not hear from him in the first 24 hours, I contacted Colonial again and they reassigned Fran Taylor plumbing. Fran came out and I paid him the $55 service fee. He sent a technician out who determined there was a leak. Colonial told me they do pay for leak detection, I asked them where that was on my contract. They don't. I paid the tech for leak detection and Beth at Fran Taylor plumbing got an authorization for the repair on Saturday 3/8/14. The tech fixed the leak but unit still does not work. Now Colonial is stating that this is a preexisting condition and that the were not going to pay the plumber. I have been without an operational unit since 3/3/14 and it is going to be 20 degrees here tomorrow. I need the plumber paid for his time so he will come out and try to fix the unit. The plumber will not come out because Colonial is refusing to pay him. Now I am out the money for the leak detection, the plumber is out the labor for the (attempted repair) and will not come out to do any further service.Desired Settlement: I need Colonial to honor the contract I paid for. Pay the plumber and have him fix my unit or replace it, or send someone out who can. P.S. Colonial has 533 complaints against them in 3 years, had I known this I would have chosen another company.

Review: I purchased a policy to cover property I own but rent out. My policy # is [redacted] The air conditioning went out and I called and reported it. They sent a technician to which I paid a service fee. This was on January 10, 2013. The tech said there was a wire bent or burnt or something and fixed the problem he said. In May when we kicked up the air, it still wasn't working. We reported it to the warranty.

This time, they said it was no longer covered because it was a mismatched system and we didn't have maintenance and it had a leak due to corrosion.

Please note....the first technician in January never said any of those things. The second technician was very rude and ugly to my tenants.

Today, as the unit still isn't working, I called the claim department and got [redacted]r who would not help me but kept telling me those 3 things over and over. I asked to speak to a supervisor and he said the claim is closed and I could not speak to a supervisor and told me to write a letter to corporate if I had further problems.....to which I hung up on him.

Now, as I am reading in the Revdex.com, I noticed that I'm not alone on any of the 3 issues. It seems there are many. I'm guessing this is a typical response and [redacted] isn't authorized to say any more than he said in order to keep his job.

I asked if I could send my own technician out (i live in a different town than my rental but was willing to put out the cost for travel and the service fee to get someone I trust). [redacted] told me it wouldn't make a difference as the claim states those three reasons.

Please note...when I purchased the policy they told me I could use whoever I wanted as a tech as long as they logged in and became authorized. Now that isn't the case obviously.

I can not yet verify that my unit is mismatched or not but I'm guessing it isn't since I see all the others that have had that same complaint.

I offered maintenance records from the time I owned the property since that is all I would even possibly could get and I was told I needed them from the previous owners as well. NOT POSSIBLE PEOPLE... ITS A SCAM

When these people sell you these policies.....they don't disclose that the policy lists every possibly scenario that could occur as an exemption. They do send a policy and expect you to read it to find out all of that.

I am a woman...not a mechanic...which is why I purchased the home warranty in the first place.

I wish I would have read all of these complaints on this company prior to purchasing this policy.... I would not have done it and do not advise ANY one to do this. It is a huge waste of money.

IDesired Settlement: I would like the claim back open and I would like to send a technician from my town (at my expense) to go to the rental property and look at the unit to see if all these are factors. If that technician says the unit is mismatched, there is no settlement needed.

If that technician says it is not mismatched (as I suspect), I want the unit fixed by that technician to the manner that he deems necessary.... all at the expense of the warranty.

I think my request is fair and would like a response ASAP as they are calling and telling me now that my warranty runs out on October 5, 2013.

Also, I'd like in writing that this is a problem that will be resolved regardless of the expiration date of the warranty. For example, if they agree to the technician coming out, but he can't make it there until October 6, 2013 then our agreement is still binding.

Also, if he discovers that the unit is not mismatched and the warranty is covering the unit but the tech can not make it out until after the expiration date of the current policy, then it should be understood that it is covered because of the conflict.

I am only asking for the air condition to be extended under this dispute and not all appliances should the warranty expire.

Anyone that reads this will surely know this is fair. But I'm guessing they won't do it based on what I have read. We shall see.

Business

Response:

September 16, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID 9717596

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Air Conditioning

Thank you for contacting Colonial Home Warranty regarding this coverage. Our records indicate that the coverage on this account was purchased on 2012-08-06. This contract became active as of 2012-09-06. Upon purchase Colonial emailed a confirmation of the purchase and summary of coverage to the customer. Colonial also mailed a hard copy of the full terms to the mailing address on file for the customer to review. Colonial gives our customers 30 days from purchase to review the terms of coverage and allows a customer to cancel for a full refund if not satisfied for any reason. Colonial requires our customers to review the terms and accept them online to activate the policy prior to filing claims. Our records indicate that this account has been activated with the full terms of coverage agreed to online from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Air Conditioning is/are not covered under the home warranty contract with Colonial Home Warranty. Please refer to the Section and Item No. listed below for specific verbiage:

1. AIR CONDITIONING/COOLER / THERMOSTAT

NOTE: This is NOT TO EXCEED 5 (five) ton capacity and must be designed for residential use.

INCLUDED: Ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and when COLONIAL is unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant.

EXCLUDED: Gas air conditioning systems - Condenser casings - Registers and Grills - Filters - Electronic air cleaners - Window units - Non-ducted wall units - dampers - Water towers - Humidifiers - Improperly sized units - Chillers - All exterior condensing, cooling and pump pads – Zoned Systems - Add-ons for zoned systems – Roof mounts, jacks, stands or supports - Condensate pumps – Condensation Drain Line - Evaporator coil pan – Line Sets - Primary or secondary drain pans – Commercial grade equipment - Cost for crane rentals - Air conditioning with mismatched condensing unit and evaporative coil – Improper use of metering devices - Thermal expansion valves (TXV)- Refrigerant conversion – Valves - Leak detections – Water leaks - Drain line stoppages – Maintenance - Noise.

No more than two systems covered unless purchased separately at time of enrollment. Colonial will not be responsible for the costs associated with matching dimensions, brand or color. This covered item applies to a Heat Pump in cooling mode during cooling season only. Colonial will not pay for any modifications required by the repair of existing equipment or the installation of new equipment

1. The following are not covered:

(i) malfunction or improper operation due to rust or corrosion of all systems (including: plumbing systems, heating systems, electrical systems, built in wall units, water heaters, or heat pumps) and/or air conditioning systems/coolers or pools/spas, and appliances,

(ii) collapsed ductwork,

(iii) known or unknown pre-existing conditions.

13. Colonial is not responsible for repairs or replacement related to inadequacy, lack of capacity, lack of maintenance, improper installation, mismatched systems, oversized systems, undersized systems, secondary damage, previous repair or design, manufacturer’s defect, and any modification to the system or appliance.

14. Colonial will not pay for repairs or failures if you fail to perform normal or routine maintenance. For example, you are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement. Colonial reserves the right to request copies of your maintenance records. Colonial reserves the right to deny coverage due to your failure to produce maintenance records. If a system or appliance is found to be non-maintained at the time of diagnosis that system or appliance will not be covered.

Based on the contractor diagnosis the unit is mismatched. The customer also failed to produce maintenance records or a home inspection. The unit was also leaking due to rust and corrosion of the coils. All this is excluded from the terms.

Should the customer wish to get a second opinion to look at the unit and call Colonial with their diagnosis she can certainly go ahead and do that. We cannot guarantee that this will result in an approval on this claim. Should the customer have any questions they can feel free to contact our Claims department at 877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI. CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that was already in need of repair before your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you cancel coverage after the coverage has taken effect, you shall be entitled to a refund of the remaining fee for the unexpired coverage period pro-rated at the non-discounted annual plan cost, LESS any costs paid out or owed by Colonial for claims made prior to cancellation, plus a cancellation fee of $50. Refunds will be credited to the card used to make the original purchase, or paid via check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more than 30 days from initial purchase, if no service request has been made you will receive a refund of all amounts already paid to Colonial. If you cancel coverage before the start of the coverage period, 30 or more days from initial purchase, if no service request has been made you will receive a refund of all amounts already paid to Colonial less a $50 cancellation fee. Refunds will be credited to the card used to make the original purchase, or paid via check to the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Business

Response:

September 16, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Air Conditioning

Colonial did request

a copy of the home inspection instead of the maintenance records. The customer was

not able to provide the inspection either. All the information in the prior response

was based on a recorded phone conversation with our service vendor who inspected

the system. Per the prior response the customer is welcome to have her own vendor

look at the system and submit paperwork for review.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: We have a home warranty on our rental duplex including a furnace. We are in the process of selling the duplex and needed to get a inspection of the home. During the inspection, the city inspector noticed rust on the furnace. We called in a contractor to look at the furnace. He found a crack in the furnace and red tagged it because it was too dangerous to use.Colonial won't pay anything (even the contractor's service call), nor will they replace the cracked housing of the furnace because they say it was a "preexisting condition." They had never been to our address and have no way of logically concluding this. We close on the house on Thursday and therefore need to pay for a replacement furnace, as it is old and the part is no longer made.Desired Settlement: We would like a refund of the contractor's service, as well as the cost of the new furnace including installation.

Business

Response:

Review: On 10/17/2012 I purchased a Independence Annual plan with septic system included, the contract states that "with colonial I don't have to worry about high financial expose with home systems and appliances repair....."I have 5 claims with the company 3 about a [redacted] washer and 2 about a [redacted] A/C unit, I witch ether or was solved so far.Colonial send their authorized technician (from [redacted]) to my home that is always in a hurry to get the co-payment of $55, and always have an excuse way he can NOT fix the appliance.The last time I file a claim was 7/8/13, that was about my A/C unit leaking a freon R22, as I spoke with the colonial claims dept, they advise me to get a hold of another A/C services, because according to them, "if the leak was not freon, I would have to pay their tech in full. I contact a company called "[redacted]", and after a test they verified, that my unit was leaking R22 freon from the coil evaporator.So I contact Colonial, to find out that They want "[redacted]" to contact them, witch did not happens because [redacted] do not want to work with Colonial.After waiting for 3 weeks Colonial finally send an technician, (again [redacted])witch I reported to the results from [redacted], however the tech did not accept those results, and want to charge me another $205 for a new test, contacting Colonial I was told that if I did not pay their tech for the test colonial would drop the claim.After I write the tech a check for $205, took him 2 minutes for the test,to have the same result that [redacted] has, "the coil was leaking R22" the technician left as soon as he could, after telling me that Colonial would now, study my claim and contact me.Four hours later after me calling Colonial 4 times, I got the results of my claim:"Unfortunately Colonial is denying my claim because I do NOT have any record of A/C maintenance for the last 4 years, and case closed"I WAS NEVER ASKED FOR RECORDS BEFORE BUYING THE WARRANTY OR BEFORE THE TECH DO THE TEST"Desired Settlement: I would like to have my A/C fixed.Summer in [redacted] goes to over 100F, and My A/C is not working as it should, or that Colonial refund my contract payment in full since they will always find a excuse to do any work the way they should.Also that they would be honest with the victims they charge for a contract that offers peace of mind, but instead brings frustration and expenses that has NO return.

Business

Response:

Review: my pool pump is not working and colonial home warranty who is my home insurance company since 2 years ago dont want to fix it

Business

Response:

March 6, 2014

Type of Claim: Pool or Spa

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2012-06-20.

This contract became active as of 2012-07-21. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Pool or Spa is/are not covered under the home warranty contract with Colonial

Home Warranty. Please refer to the Section and Item No. listed below for

specific verbiage:

9. Colonial is not liable for repair or replacement of conditions caused by chemical or

sedimentary build up, rust or corrosion, mildew, mold, misuse or abuse, failure

to clean or maintain as specified by the equipment manufacturer, missing parts,

structural changes, fire, freezing, electrical failure or surge, physical

damage, water damage, lightening, mud, earthquake, soil movement, soil

settlement, settling of home, storms, accidents, pest damage, acts of God, or

failure due to excessive or inadequate water pressure.

14. Colonial will not pay for repairs or failures if you fail to perform normal

or routine maintenance. For example, you are responsible for providing

maintenance and cleaning pursuant to manufacturers’ specifications, such as

periodic cleaning of heating and air conditioning systems, evaporator coils and

condenser coils, as well as periodic filter replacement. Colonial reserves the right to request copies

of your maintenance records. Colonial reserves the right to deny coverage due

to your failure to produce maintenance records. If a system or appliance is

found to be non-maintained at the time of diagnosis that system or appliance

will not be covered.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer

wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: On January 26 2014, we submitted a claim for our heating unit to be repaired, on January 28, we received a phone message from a technician called [redacted], who was assigned our claim. We attempted to return his call to schedule an appointment for him to stop by to repair our heating unit but his phone message inbox was full.

Finally, after get Kevin on the phone, the unqualified technician stopped by on January 29, check the heating unit. He informed us that the heating unit required a part which was not in stock near my location. The part would not be available for another 4 days. I immediately called Colonial Home's customer service to alert them to this problem, and I requested to speak to a supervisor and the representative said, that they were working on the problem as we speak and that someone will be calling us back. This gave us peace of mind, so we waited. The days passed by and we never did hear back from them.

On January 30, around 5:20 I called back and ask for a supervisor, spoke with a representative named Michael with id # 9908 who told me that, no one was available because it was almost closing time. His voice tone sounded as if he was annoyed with my request. I explained my situation, expressed my concerns and the sense of emergency circumstances because of my small child. When I finished speaking, he told me in a rather impatient and confrontational way, that I needed to deal with the fact that the part was out off stock. I never heard him say I’m sorry for our inconvenience in any way.

Finally, after a week the incompetent technician Kevin, installed the part only to later realize, that there was another problem with the heating unit. He stated that if thought it was an easy fix and that he should have run additional tests on the unit. He made the mistake and yet we are forced to suffer with no heat. Kevin later informed us that he was not authorized to continue fixing our heating unit until he received authorization from Colonial Home Warranty.

We called the following day to try to get the authorization from Colonial Home Warranty without any success. On Saturday, February 08, 2014, I spoke to an afterhours supervisor named Jody or Judy, a very unpleasant individual.

On Monday February 10, 2014, I called to get an updated status on my claim. I also wanted to see if the authorization needed by Kevin had been given. At this time I was informed that a copy of my home inspection report was required prior to fixing my heating unit. The customer rep also stated that on February 6, they called and left a message on my answering machine. When played the only message left was to contact them about my claim. Nowhere in the message did they state a copy of my home inspection was the only thing holding up the repair process. We have the message saved as proof that the only message was to contact the company. I’m disappointed that a company like Colonial would provide such substandard customer service.

I am writing to you to let you know that I would like to hear from you, about this matter and that I’m planning to launch an advertising campaign, with the media just to tell my story about the bad customer service provided by this company and how deceptive and dishonest they are.

Maybe they will not acknowledge this complaint and that is their choice and I can deal with that fact. I just wanted to give them the opportunity to correct this wrongdoing and to let them know that the few dollars that they saved by not honoring their contract will not be enough, to repair the damage our story will cause to their image and credibility. I will be sharing this story with all branches of the military, the Hispanic community and the public in general, to prevent this from happening to anyone else.

I have requested to cancel my contract with Colonial Home Warrant and I want all of my money back. To including the $45.00 visit fee paid to Breezeway for coming out to fix my heater but never did. I ended having to call another company to come out and repair my heating unit. After two weeks of dealing with Colonial Home Warranty to fix my heating unit, I ended up having to do it myself and pay out of my pocket. All this because this company failed to deliver the service binding on their contract.Desired Settlement: I would like to cancel my existing warranty with this company, would like a full refund of the money I paid for this warrant, plus the $45.00 visit fee paid to contractor sent to repair my heating unit and never completed the job. Also would like to be reimbursed for the total cost I paid out of pocket to repair my heating unit, $495.00.

Business

Response:

February 24, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address[redacted]

Claim #: [redacted]

Type of Claim: Heating

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2012-12-05.

This contract became active as of 2013-01-11. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Heating is/are not covered under the home warranty contract with Colonial

Home Warranty. Please refer to the Section and Item No. listed below for specific

verbiage:

14. Colonial

will not pay for repairs or failures if you fail to perform normal or routine

maintenance. For example, you are responsible for providing maintenance and

cleaning pursuant to manufacturers’ specifications, such as periodic cleaning

of heating and air conditioning systems, evaporator coils and condenser coils,

as well as periodic filter replacement.

Colonial reserves the right to request copies of your maintenance

records. Colonial reserves the right to deny coverage due to your failure to

produce maintenance records. If a system or appliance is found to be

non-maintained at the time of diagnosis that system or appliance will not be

covered.

The customer canceled the policy and applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: I have a warranty service agreement with Colonial to cover repair/replacement of covered appliances. I had a problem with my dryer and called in claim to Colonial. They sent there contracted repair company out and the service company reported that the dryer is about 10 yrs old and rollers and pins etc wore out and needed replaced. Colonial called me the next day and told me the dryer claim was being denied because of 'improper installation'. I asked why and they said because I was using foil venting. I called the service company and had both them and Colonial on the phone and the service company denied that I had foli venting and said I had the regulated 4" metal vent. Colonial would not change their mind and said I had to file an appeal. I demanded a supervisor and it took me 3 more phone calls and 2 days before a supervisor would talk to me. I explaine to Morris and he said it sounds like a miscommunication and I still need to file appeal and send pictures and they would reverse decision once verified miscommunication of a foil vent. I filed the appeal and sent pictures as well as documentation letter from the service company advising the correct vent pipe was in use. A few weeks later Colonial contacted me to tell me claim was being denied because of 'improper maintenece' now and there was lint in the dryer vent! 1st of all, the claim was being denied because of venting, not lint and once I proved they were wrong, they came up with something else. That is poor business practice to treat a long term customer with very few claims (not to mention referral f several people to Colonial). 2nd, of course there will be some lint in the dryer, it is 10 years old and yes I clean the vent pipe once a year when I clean my furnace (I do at the same time). I called the service tech Steve and spoke to him about this claim and he said the same thing that the repairs needed were from wear and tear due to age and not from a little bit of lint. This is absolutely rediculous. I was now forced to go out and buy a used dryer off of Craigslist for $100. I want paid for this.Desired Settlement: I want reimbursed for the purchase of a replacement dryer.

Business

Response:

January 13, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Clothes Dryer

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2010-10-25.

This contract became active as of 2010-10-29. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason. Our

full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Clothes Dryer is/are not covered under the home warranty

contract with Colonial Home Warranty. Please refer to the Section and Item No.

listed below for specific verbiage:

14. Colonial

will not pay for repairs or failures if you fail to perform normal or routine

maintenance. For example, you are responsible for providing maintenance and

cleaning pursuant to manufacturers’ specifications, such as periodic cleaning

of heating and air conditioning systems, evaporator coils and condenser coils,

as well as periodic filter replacement.

Colonial reserves the right to request copies of your maintenance

records. Colonial reserves the right to deny coverage due to your failure to

produce maintenance records. If a system or appliance is found to be non-maintained

at the time of diagnosis that system or appliance will not be covered

The venting was found to be not maintained at the time of the diagnosis.

The manual for his unit states: The interior of the dryer and exhaust

vent should be cleaned periodically by qualified service personnel.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Consumer

Response:

Review: Dear Colonial Home Warranty:My name is [redacted] I have had America Home Shield since 2013. I call CHW in September 2013 about a pool pump for my in ground pool. I was told that I had missed a payment and they would not be able to send a tech out until the missed payment is made. I contact the customer service dept. and got the payment taken care of. They sent out a tech on 11/26/2013 to take a look at the pool the tech told me he had to call in to get the ok to fix it thats when he came to me and told me that Colonial Home said not to fix it they need to contact me. One of the customer service person did contact me asking me did I have maintance records of the pool pump. I told them no because you dont have to have a pool perform on a pool pump. Thats when they told me that cant fix it because I dont have any records of the pump. Well excuse me I didnt realize I had to have records of a pool pump it didnt state that in the contract it just talk about the ac unit. I call back to ask for a manager to call back manager never did call back I had to just keep call until I got one. The manager said the same thing about the pool pump. I have read the contract up and down in and out and it states nothing about maintenance on a pool pump. I have paid over $600 in payments to Colonial Home and the one time I need them they come up with something like this really. I ask the manger do I need maintenance records for my washer and dryer what about the fridge just asking. The level of professionalism displayed by your manager [redacted] is unacceptable. If you guys dont want to pay for the claim like you guys are not paying just say that instead of trying to use something in the contract that is not there. This my first time using this company you have high marks on Google as being the number one home warranty company. Act like it and stop being so cheap. You have no problem with receive my payment every month, but soon I make a claim then its a problem.I know your company has not become a Fortune 500 Company by treating your customer like this.To resolve the problem, I would appreciate your company pay the have my pool pump repaired or replace thats all I ask for or refund me my payments back and Ill have it repaired myself. Enclosed is copy of invoice from Bouchers Pools & Spas.I look forward to your reply and a resolution to my problem and will wait until 7 days before seeking help from a consumer protection agency or Revdex.com. Please contact me at the above address or by phone at.Sincerely,[redacted]Desired Settlement: To resolve the problem, I would appreciate your company pay the have my pool pump repaired or replace thats all I ask for or refund me my payments back and Ill have it repaired myself. Enclosed is copy of invoice from Bouchers Pools & Spas.

Business

Response:

January 13, 2014

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Pool or Spa

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2013-04-03.

This contract became active as of 2013-05-04. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from IP Address [redacted]. Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to

confirm that Claim# [redacted] filed for Pool or Spa is/are not covered under the home warranty contract with Colonial

Home Warranty. Please refer to the Section and Item No. listed below for

specific verbiage:

14. Colonial

will not pay for repairs or failures if you fail to perform normal or routine

maintenance. For example, you are responsible for providing maintenance and

cleaning pursuant to manufacturers’ specifications, such as periodic cleaning

of heating and air conditioning systems, evaporator coils and condenser coils,

as well as periodic filter replacement.

Colonial reserves the right to request copies of your maintenance

records. Colonial reserves the right to deny coverage due to your failure to

produce maintenance records. If a system or appliance is found to be

non-maintained at the time of diagnosis that system or appliance will not be

covered

At this point the account is on hold due to non-payment of the monthly fee and will be cancelled as of 2/3/2014

if no payment is made.

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

Review: We purchased a home warranty policy 3 years in advance for our 2 homes......I have been in contact with this company for the last 2 months regarding this claim.....they assigned a contractor to come out and work on our problem with our HVAC system.... when this contractor could not send someone out in the allotted time they said that they were going to assign another contractor and I would be contacted within 2 hours.....we are now at 2 weeks.....I have called many times and I have not received a phone call back.... All phone calls have been initiated by me and all I get is a response that they are working on the claim....They keep on telling me that they need more information....If the first claim was OK then why do they need more......PLEASE all I want is for them to fix the problem....I will never recommend this company to anyone....Desired Settlement: I am willing to pay for the co-pay....I just want them to fix the problem NOW....I also would like to have a refund of all monies that was paid in advance so I may put it towards a company that will fulfill their obligations to their customers.....

Business

Response:

December 2, 2013

Revdex.com of Delaware

60 Reeds Way

New Castle, DE 19720

Re: Revdex.com ID [redacted]

Policy #: [redacted]

Coverage Address: [redacted]

Claim #: [redacted]

Type of Claim: Air Conditioning

Thank you for contacting Colonial Home Warranty regarding this

coverage. Our records indicate that the coverage on this account was purchased

on 2012-08-21.

This contract became active as of 2013-01-31. Upon purchase Colonial emailed a confirmation of the purchase and

summary of coverage to the customer. Colonial also mailed a hard copy of the full

terms to the mailing address on file for the customer to review. Colonial gives

our customers 30 days from purchase to review the terms of coverage and allows

a customer to cancel for a full refund if not satisfied for any reason.

Colonial requires our customers to review the terms and accept them online to

activate the policy prior to filing claims. Our records indicate that this

account has been activated with the full terms of coverage agreed to online

from [redacted] Our full terms are also available online at www.colonialhomewarranty.com/homeowners/user-agreement for anyone to review.

This letter is to confirm that Claim# [redacted] filed for Air Conditioning is/are not covered under the home warranty

contract with Colonial Home Warranty. Please refer to the Section and Item No.

listed below for specific verbiage:

14. Colonial

will not pay for repairs or failures if you fail to perform normal or routine

maintenance. For example, you are responsible for providing maintenance and

cleaning pursuant to manufacturers’ specifications, such as periodic cleaning

of heating and air conditioning systems, evaporator coils and condenser coils,

as well as periodic filter replacement.

Colonial reserves the right to request copies of your maintenance

records. Colonial reserves the right to deny coverage due to your failure to

produce maintenance records. If a system or appliance is found to be

non-maintained at the time of diagnosis that system or appliance will not be

covered.

Colonial requested records per the terms and until the requested records

are submitted the claim will remain pending review.

Should the customer have any questions they can feel free to contact our Claims department at

877-313-0001 or email [email protected].

Should the customer wish to cancel the policy applicable cancellation terms do apply:

XI.

CANCELLATION

This coverage shall be non-cancelable by Colonial unless:

1.You fail to pay fees;

2.You attempt to obtain coverage for repair or replacement of an item that

was already in need of repair before

your coverage start date;

3.You purchased “listing” coverage on a home you are seeking to sell and the

sale does not occur.

This coverage is cancelable by you on the following conditions:

4. If you

cancel coverage after the coverage has taken effect, you shall be entitled to a

refund of the remaining fee for the unexpired coverage period pro-rated at the

non-discounted annual plan cost, LESS any costs paid out or owed by Colonial

for claims made prior to cancellation, plus a cancellation fee of $50. Refunds

will be credited to the card used to make the original purchase, or paid via

check to the original purchaser.

5.If you cancel coverage before the start of the coverage period, but no more

than 30 days from initial purchase, if no service request has been made you

will receive a refund of all amounts already paid to Colonial. If you cancel

coverage before the start of the coverage period, 30 or more days from initial

purchase, if no service request has been made you will receive a refund of all

amounts already paid to Colonial less a $50 cancellation fee. Refunds will be

credited to the card used to make the original purchase, or paid via check to

the original purchaser. Refunds never to exceed actual price paid to Colonial.

Sincerely,

Colonial Home Warranty

Consumer Complaints Department

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Description: HOME WARRANTY PLANS

Address: 1000 N. West St., Suite 1200, #711, Wilmington, Delaware, United States, 19801

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