Colonial Property Management

This dispute is currently reviewed

***When the move-out inspection was conducted by the inspector,there where no signs or smell of mold in that propertyI only found workorder where the tenant states in October that the garage by front door isflooding bad during rain and the back door by garage is not weather sealed andbugs getting inA vendor was send and the problem was fixed (we have invoicesfor proof)After that we have no written work order in reference to thisissueAt the move-out inspection, the inspector found that several items wherenot cleanedThe Notice of Intent to Vacate clearly states “if in our judgmentthe premises are not left clean, $to $will be charged for cleaning$95can be charged even if only one (1) item is left to be cleaned.” Everythingwhat has been charged for is per the TAA Lease and Tenant ContractTenantfailed to enzyme carpet as required per contractTenant failed to spray housefor fleas (they had a pet) as per contractTenant received a garage remote atmove in but failed to return at move-outAlong with some other minor things.Tenant did not take care/watered the yardThe yard has cracks all over, theyso big that you can put a hand in itThe TAA Lease #clearly states “YardMaintenanceUnless we expressly assume the responsibility below, you must payfor yard maintenance and yard pest control(1) Who will keep the lawn mowedand edged, and maintain all plants, trees, shrubs,etc.? Tenant (2) Who willwater the lawn and other vegetation? Tenant Tenants must promptly reportinfestations or dying vegetation to usThere will be no additional refundTenant is more thanwelcome to send us an email for dispute which they have days from receivingthe Damage Deposit and/or Rent Refund

[redacted] has turned in her Notice of In**nt to Vaca [redacted] in February for the end of Sep**mber lease ending with a no [redacted] stating that she will be out on 4-1- [redacted] was given the option to find a replacement **nant in order for not being charged the reletting feeAs soon as we received her Notice of In**nt to Vaca [redacted] we advertised the property for being available beginning October since she was looking for her own replacement **nant It was her decision to move out earlier, already in April By the time she vaca**d the property in April she had not found a replacement **nantShe moved out earlier without paying the remainder of her rentThe TAA Lease #clearly sta**s “Unlawful Early Move-Out and Reletting ChargeYour ResponsibilityYou’ll be liable for a reletting charge of $(not to exceed 85% of the highest monthly rent during the Lease **rm) if you: (B) move out without paying rent in full for the entire Lease **rm or renewal period.” There is nothing we can do because she signed a legal binding contract and we do everything in writingSince we were able to re-rent the property quickly in April, she did received days duplica**d rent as by law requiredll us why here

On February 27, I spoke with Mrs [redacted] on the phone regarding property management and assisting her with the tenant that she and her husband rented to in December, They wanted their tenant to move into the property or be evictedOn that same day I emailed Mrand Mrs [redacted] a copy of our contract, Information about Brokerage Services, direct deposit form and utilities form for their review and a brief overview of property management and said to please go over the paperwork and email me if they had any questions (email #1) On March 4, they came in and signed the management contract with usAt that time they said that they had been looking for a buyer but with no results for many yearsThey did not say that they were still going to look for a buyerWe also gave Mr [redacted] a discounted management fee of 9% as opposed to our usual 10%I also introduced them to [redacted] who went over how the eviction process would be handled and how much it will costI also emailed the tenant that day stating that we would be managing the property from that day forward (email #2) The tenant failed to pay rent for March so an eviction was filed with the JP court on the on March 11, with a court date of March 25, On March 25th [redacted] emailed the owner with an update saying that March 31, was when the tenant had to be out of the propertyAt that time she also notified them that the lawn was in need of mowing (email #3)The owner didn’t respond to the email but called on the 27th of MarchThe owner was asked about getting the work done so that we could start showing the property since the file says that the owner is to do all workThe owner said we would get an update by close of business Saturday (March 28, 2015)The owner didn’t follow up and was contacted again on Monday, March 30, We were told that work was contracted out and that we could start showing it on the 1st (email #4) On March 31, 2015, Mr [redacted] called stating that he had a buyer for the home and what do they need to do and will the day notice in the contract still apply***’s were told yes, it applies and since they didn’t notify us in advance of the sale they owe 6% of the sale priceThe management contract clearly states that if the contract is cancelled they owe us a termination fee of $This section of the management contract was initialed by Mr*** On Sunday, April 5, they sent an email (#6) stating to do no work at the property and that they didn’t want to pay for the grub worm treatment, which is also in the contract to be doneThe contract does state in Special Provisions that the owner is to do his own workWe refunded the cost of the grub worm treatment back to the owner’s accountOn April 6, I notified the inspector to do nothing however the inspection itself was already doneNo work has been done to the property and no one had been in the property since April 6thThe home was left in the condition it was in on the day of inspectionThe owner knew that the home was vacant and knew that it needed to be mowed on March 25thOn April 9th they then called and asked what they needed to do and I stated that they needed to give us notification in writing that the contract is to cancel at the end of the day periodThe owner said that we should get it that day or the next because they were out of townWe received the email on the 20th (email #5) and the certified mail a few days laterThey knew that we received the notification since we had to sign for the delivery On May 5th I completed my paper work and May 8th the account was closed by the bookkeeper and a final statement (#7) and the only key that we received (#8) from the owner were mailed to the owner at [redacted] ***This is the address they provided in the certified letter (#9)We have no control over the Postal Service once they receive our mail Mr [redacted] was told that there is no balance owed because of the termination fee and the year end closing fee, also provided for in the contractAfter the charge for the eviction cost, termination fee and year end closing fee the owner owes us $I told the bookkeeper to please write it off and close the accountIn this time we, per the contract, collected no management fee since the contract states that we collect our fee while the property is occupiedSince the tenant did not pay rent we’ve made no money yet have expended the effort to try to collect the rent and then going through the eviction process and advertising the property for rent We were placed Off Limits by Fort Hood in June of and was removed from that list in November of that same yearDuring that time we signed no contracts for either management or lease with any member of the militaryThe contract that Mr [redacted] signed is valid Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was still advertising the home AND had in**nded on continuing to do so until a **nant was foundI was told I HAD to do a move out inspection and since I was vacating in April, I set it up for then so that a new **nant could move in ASAPTo my knowledge, Colonial was not going to advertise the home until closer to Sept/OctI was told of the management company's policies INCORRECTLYI WAS TOLD TO REFER PO**NTIAL **NANTS TO COLONIAL FOR APPLICATION, SCREENING, etcI am assuming to also view the home since I had vaca**d it and given my keys to ColonialI was still in the lease and would have had to pay May's rent, had a **nant not been found, correct? The replacement **nant most likely came from MY advertising the home on several outletsI was never told I had to find a replacement **nant BEFORE I vaca**d the property, probably because I was still in the leaseIf I would have known that, I WOULD HAVE SET MY MOVE OUT INSPECTION FOR WHEN A NEW **NANT WAS FOUNDMore than likely, Colonial would have found the new **nant, since I was told to refer all po**ntial **nants TO THEM via advertisingI called for clarification regarding my lease and was told the INCORRECT THING by two employeesI was also told incorrect processes regarding the remainder of the lease, move out inspection, advertising, replacement **nant, etcThis is absolu**ly ridiculous business practices and I have already contac**d every military authority (jag, consumer affairs, etc.) who handles these types of shady businesses Regards, [redacted]

The total deposit was $(Security Deposit $995, addition$security deposit after 2nd lease renewal, pet deposit $300, andgarage opener deposit $50=$1395)There was also a $Pet Fee which isnon-refundableThe Notice of Intent to Vacate clearly states “If in ourjudgment the premises are not left clean, $to $will be charged forcleaning$can be charged even if only one (1) item is left to be cleaned.”Please keep in mind, we don’t have in-house maintenance, we use independentcontractors and they set the prizes and schedules when they can do the work.Other things had to be done first before cleaning took placeWe do also havepictures to show proof that property was not cleaned at move-out inspectionThecarpets had to be replaced due to the heavy pet smell in the bedroomsThecarpet receipt that was submitted by the Watson’s did not indicated that thecarpets where enzyme/deodorized as required per the Animal Addendum #18.MOVE-OUT“When you move out, you’ll pay for defleaing, deodorizing, andshampooing to protect future residents from possible health hazards, regardlessof how long the animal was thereWe—not you—will arrange for theseservices.” We hired another company todo the enzyme/deodorize carpetBut the carpets where badly saturated withanimal, that even the enzyme/deodorize would not help to save the carpetThecarpets had to be replaced in the bedroomsThe Animal Addendum #clearlystates “ LIABILITY FOR DAMAGES, INJURIES, CLEANING, ETCYou and all co-residentswill be jointly and severally liable for the entire amount of all damagescaused by the animal, including all cleaning, defleaing, and deodorizingThisprovision applies to all parts of the dwelling unitIncluding carpets, doors,walls, drapes, wallpaper, windows, screens, furniture, appliances, as well aslandscaping and other outside improvementsIf items cannot be satisfactorilycleaned or repaired, you must pay for us to replace them completelyPaymentfor damages, repairs, cleaning, replacements, etcare due immediately upondemand.’ The drain cleaning is authorized as per the Tenant Contract and Noticeof Intent to Vacate #clearly states “All drains must be cleaned, a tool willbe used to check the drains.” We will remove the $of the utilitiesadministration feeIt is correct that the utilities where already in our namewhile the Watson’s occupied the propertyWe normally don’t have utilities inour name while occupiedThe maintenance charge for $will stayDoor stopsindicated on moinspection sheet as OK, missing at move-out inspection.Hooks will stay because we reviewed the new management pictures (the Watson’sare the first tenant) and it shows that there where no hooks in the kitchencabinet same with the garage control coverThe charge for $isauthorized per Tenant Contract and Notice of Intent to Vacate #it clearlystates “Tenant will be charged 15% of any bill (for required repair/cleaning,etc.) Colonial has to schedule due to tenant’s failure to do so.” The picturecharge is authorized as per Tenant Contract and last page of the inspectionsheet #clearly states “I will be charged for any digital pictures taken ofthe property to show the condition of the property when I vacateI will becharged for Service call/labor any prints and CD’s plus extra postage it takesto mail the pictures/prints or CD’s.” This was even initialed by tenant at thelease signing that they understandThe reinspection charge for $will stayas per Tenant Contract and Notice of Intent to Vacate #clearly states“Tenant is to schedule appointment and may be present for move-out inspection.The inspector is to ONLY write what they seeThey will not give advice or makeany statements about condition or work neededIf a property needs to bereinspected for any reason, a $fee will be charged on each inspection.” TheWatson’s scheduled a move-out inspection for 7-29-at 9:30amWhen theinspector arrived, she found that they were not ready for their scheduledappointment and took keys from them and instructed them to leave the remoteson counter and lock bottom lock on front doorInspector went back on 7-1-15and was finally able to do the move-out inspectionAfter all work was done(maintenance, cleaning, etc.) inspector went back to reinspect to make surethat all work is done of what tenant has been charged forA revised DamageDeposit and or Rent Refund breakdown is attached with email and so are somepictures from the move-out inspection to show the condition of the property atmove-out

Complaint: [redacted] I am rejecting this response because: the he lease does not give you the authority to swindle people, which your company has been known to doI was told I had to do a move out inspectionI was NOT told I had to find a new **nant before the move out inspection or I would have wai**d until a new **nant was found THEN set up my move out inspectionI was mislead and/or told incorrectly regarding Colonial's business practicesI will let the proper agencies handle this shady company furtherIf your employees aren't able to explain the lease and simple processes, they should not be employed Regards, [redacted]

The tenant was told on their damage report that included photos of the effected areas requiring touch up, all being INSIDE the homeHis statements of them being on the exterior are falseHe was also informed that ALL vendors must provide before and after photos of repaired items and that while not obligated to; we would happily provide home with copies After screaming profanities, in a recorded conversation, he declined.All charges for damages are in line with his lawful binding TAA Lease, Tenant Contract and Inspection SheetsAgain as an agent for the homeowner, it is simply our job to collect damages and repair his homeDue to Texas Fair Housing, we simply can not deviate from the letter of the contractAgain, if he would like after photos of the shrubs and painted areas to compare to his move out inspection photos, we would be happy to oblige him Cordially, [redacted]

In August we received a dispute email about the move-out charges from this tenantI have researched everything and explained to her why some charges are correct under the TAA Lease, Tenant Contract and Notice of Intent to VacateI have made some corrections and have sent a revised Damage Deposit and/or Rent Refund breakdownI don’t understand the reason why she is dragging another tenant into her complaintThat tenant had different complaint it was taken care off and received money backPlease see below what I have explained to her and what I have correctedI will also attach some pictures, revised breakdown etcWhen tenant did the lease signing and moved into the property, they were given a page moinspection sheetThe TAA lease states that you have hours to fill it out and return to usWe at Colonial give days to fill it out and return to us On top of the inspection sheet it has instructions “Please state the condition of each item and indicate the number of each item in parenthesisPlease line through or write “none” where items do not existAll items will be assumed to be in clean condition and repair unless otherwise indicated on the form.” I want to remind you that tenant has signed a legal binding contractThe Tenant Contract and last page of the inspection sheet #clearly states “I understand that if I fail to write down any damage/dirt and the condition of the items in each section inside and outside of the property at moI will be charged for the damage/dirt and condition of the items in each section I failed to write down on this inspection sheet, whether the damage/dirt and condition of items was in the property at moor not”Entry Way: Tenant wrote down on the inspection sheet at move in under walls “good/wallpaper coming off” and under wall paper tenant wrote “coming off around door”The inspector found at the move out inspection that the walls/wall paper at entry had nails and nail holes, which are not indicted by on your moinspection sheetThe Tenant Contract and Notice of Intent to Vacate #clearly states “Nails or screws must be removed and the wall restored to its original conditionDistinguishable holes, patches and spots will not be accepted” Living room: Not all walls had wallpaperInspector is referring to wall with texture onlyInspector did not take proper picture to show, with that being said the charge for $was removedDining room: Inspector did not take proper picture to show, with that being said the charge for $was removedKitchen vent The pictures that were taken at the move-out inspection show yellow grease spots on the filterThe Tenant Contract and Notice of Intent to Vacate #clearly state “Exhaust fan and range hood must be cleaned and free of all greaseVent hood filter must be cleaned or replaced with correct size/type.”Master Bedroom: Touch up paint scratches on closet door in master bathroom will stay because tenant didn’t fill in anything on the moinspection in that sectionWe removed patch in crack door$and removed nails and patch holes $Master Bath: On the towel bar tenant only wrote down flimsy/scratched/scraped but not dented, which is clearly to see as per the move-out inspection picturesWe took $offSince tenant wrote on their moinspection sheet that bulb was out and then at move-out there were out, we charged tenant only for We removed $Hall Smoke Detector: This charge will stay as authorized per TAA LeaseAll smoke detectors were tested by inspector at move-out inspectionInspector found that in hall was not working at move-out inspectionService call fee $50: Tenant needs to keep in mind that Colonial REProperty Management does not have in-house maintenance, we use independent contractorsThese contractors set their own prices and schedules, not ColonialBrown spots and cracks in front and back yard: Please review the pictures on the CD we have sent tenantThose pictures show that the front/back lawn has cracks/brown spots (lack of watering)As per the TAA Lease #it clearly states “Yard MaintenanceUnless Parsays otherwise, you will be responsible for and pay for the following items: mowing and edging the lawn and maintaining all plants, trees, shrubs, etc.; watering the lawn and other vegetation; keeping the lawn, flowerbeds, sidewalks, porches and driveways free of trash and debris; and fertilizing lawn and plantsYou must promptly report infestations or dying vegetation to usYou may not modify the existing landscape, change any plants, or plant a garden without our prior written approvalB.Prorated Rent: This charge is authorized as per the Notice of Intent to VacateIt clearly states “I understand I will be charged prorated rent for the days after the last day of the month that it takes to clean and/or repair the property”The prorated rent amount is $408.Utility charges: The Notice of Intent to Vacate clearly states “Water and Electric are to be left on until the end of the month the rent has been paid for or until the end of the lease or until the required repairs are completed #of the TAA leaseIf utilities are off or go off before the required work is completed you will be charged the cost of the city reconnection fee and a $office administration charge as authorized in #of TAA leaseTenants must furnish date they have arranged for utilities to be turned offIf no date is furnished Colonial will put in their Colonials name and tenant will be charged”The TAA lease #clearly states “Security Deposit Deductions and other chargesYou’ll be liable for the following charges, if applicable: unpaid rent; unpaid utilities; unreimbursed service charges; repairs or damages caused by negligence, carelessness, accident, or abuse, including stickers, scratches, tears, burns, stains, or unapproved holes; replacement cost of our property that was in or attached to the dwelling and is missing; replacing dead or missing alarm or detection-device batteries at any time; utilities for repairs or cleaning; trips to let in company representative to remove your telephone, Internet, television services, or rental items; trips to open dwelling when you or any guest or occupant is missing a key; unreturned keys; missing or burned-out light bulbs; removing or rekeying unauthorized security devices or alarm systems; agreed reletting charges; packing, removing, or storing property removed or stored under Par14; removing or booting illegally parked vehicles; special trips for trash removal caused by parked vehicles blocking dumpsters; security-alarm charges unless due to our negligence; animal-related charges under Parand 27; government fees or fines against us for violation (by you, your occupants, or your guests) of local ordinances relating to alarms and detection devices, alarms, recycling, or other matters; late-payment and returned-check charges; a charge (not to exceed 4100) for out time and inconvenience in our lawful removal of an animal or in any valid eviction proceeding against you, plus attorney’s fees, court costs, and filing fees actually paid; and other sums due under this LeaseYou’ll be liable to us for: (A) charges for replacing any keys and access devices referenced in Parif you don’t return them all on or before actual move-out date; (B) accelerated rent if you’ve violated Par32; and (C) a reletting fee if you’ve violated Par10”.Picture charge for $44.88: This charge is authorized as per Tenant Contract and last page of the inspection sheet #It clearly states “I will be charged for any digital pictures taken of the property to show the condition of the property when I vacateI will be charged for the service call/labor/any prints and CD’s plus extra postage it takes to mail the pictures/prints or CD’sThis was initialed by tenant at the lease signing and acknowledgedWe lowered this amount to $The Tenant Contract and Notice of Intent to Vacate # [redacted] clearly states “Tenant will be charged 15% of any bill (for required repair/cleaning, etc.) Colonial has to schedule due to tenant’s failure to do so”Corrections have been made due to corrections on maintenanceIrreparable damages/Accelerated depreciation: $is for that the yard/ground in front/back has cracks (lack of watering) and grass brown spotsThe $was estimated how much it would cost to have a vendor to go there inclwater usage, to water lawn and treat brown spots areasPlease see the pictures from the move-out inspection [redacted] cleaning $165: The Notice of Intent to Vacate clearly states “If in our judgment the premises are not left clean, $to $will be charged for cleaning$can be charged even if only one (1) item is left to be cleaned”Please keep in mind that Colonial does not have in-house maintenance, we use independent contractors and they set the prices and schedulesPlease review the pictures, they show several items that were overlooked/missed by tenant to cleanThe TAA lease #clearly states “CleaningYou must thoroughly clean the dwelling, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage roomsYou must follow move-out cleaning instructions if they have been providedIf you don’t clean adequately, you’ll be liable for reasonable cleaning charges—including charges for cleaning carpets, draperies, furniture, walls, etcthat are soiled beyond wear(that is, wear or soiling that occurs without negligence, carelessness, accident, or abuse).”C Colonial has given to tenant an itemized list of all charges as required per JP Court inclestimated itemsTenant has not been charged for any items that indicated with O=OwnerThese are owner charges and owners responsibilityTenant has only been charged for items that indicated with T=TenantAs per Texas Property Code and TAA Lease, home owners are only required to make repairs that are considered health and safety not cosmeticColonial is only the agent for the owner, if an owner does not wish to make cosmetic repairs than there is nothing we can doColonial can make only the recommendations to ownersPast Tenant inspection sheet is not relevantThe TAA lease #clearly states “If you or any guest or occupant is present, then repairers, servicers, contractors, government representatives, lenders, appraisers, prospective residents or buyers, insurance agents, persons authorized to enter under your rental application, or our representatives may peacefully enter the dwelling at reasonable times for reasonable business purposesIf nobody is in the dwelling, then any such person may enter peacefully and at reasonable times by duplicate or master key (or by breaking a window or other means when necessary) for reasonable business purposes if written notice of the entry is left in a conspicuous place in the dwelling immediately after the entryLaw officers with search or arrest warrant of those in hot pursuit may be allowed to enter.” We have attached with this email a revised Damage Deposit and/or Rent Refund breakdownThe new balance owed is $Please review everything

Complaint: [redacted] I am rejecting this response because: this same thing has been done to SO MANY other military families and other families who move out of the areaWe have spoken to numerous individuals who have provided us with the exact same stories This is a horrible business with unethical business practices [redacted] has stolen money from so many families that it's gotten to the point where something needs to be done about this business! I'm sorry, but there were NUMEROUS flash floods and rain storms so what in the worldyou're charging us for brown spots? Well then how come [redacted] 's brown spots were refunded [redacted] !? You can't charge one tenant for something and another tenant you refund it and say "you're not responsible"I want all of our my money refundedThis shouldn't even be a dispute!! Colonial does this to every tenant who moves outTHAT SHOULD SAY SOMETHING ABOUT THE COMPANY!! Please Revdex.com, do something for these families who are getting their credit ruined by this company, charged inexcusable amounts of money and stolen from! This is ridiculous We are not going to pay a dime! You can't prove our fire alarm wasn't working because all of them DEFINITELY were! It wouldn't have taken more than a day to "fix" the things you say we damaged so we definitely aren't paying any prorated rent or utilities! And since you withheld the entire deposit and acted in bad faith and gave ESTIMATES on certain things, did NOT detail all the charges nor provide receipts for all the charges, when this is taken to court we will get all of our money back and more! [redacted] , how do you live with yourself? You know exactly what goes on in this companyThis is absolutely disgusting and revolting and you should be ashamed of yourself! [redacted]

Complaint: [redacted] I am rejecting this response because: They charged me $for a smoke detector violation that was in fact not a violation because they weren't broken when we moved out because they were not beepingThey entire debt needs to be removed and they can keep the deposit while I have an attorney through JAG look into the situation and begin a process to put them back on the black list through Fort Hood Military Base in TexasI also sent them an invoice for a broken master bath toilet roll holder that we put in a work order for when we moved in years ago that they failed to fixThis is the email that I sent them just this morning regarding their responseWith all do respect, if the batteries are dead in a smoke alarm, it beepsA loud, obnoxious, annoying beep and they were not beeping during inspectionTherefore, in our eyes, the batteries were not deadWe should not be responsible if the batteries died after inspection, correct?The grass was not cut when we moved in, so therefore you and I both can not prove when these "brown" spots occurredWe were not as "nit picky" as your inspectors when we moved in because we understood that this was a rental and things were not going to be perfectThings were going to be dented, not mowed, maybe not workingBut it seems as though you expect this home to be in better condition than when we moved inWe are not responsible for making the home better, just maintaining it with exception to wear and tearI still also have gotten absolutely no response regarding my invoice that I billed to your company regarding your lack of commitment to fixing a work order that we submitted when we moved in regarding the broken master bath toilet paper roll holderWe submitted a work order at the companies request and still they didn't fix itIt is not my job to do theirs and keep asking for something that we submitted a work order for to be fixedWe should get a proper reimbursement for living with that for two years as well as the bad molding and caulking that was on the master bath tubMold can cause people to get severely ill including ear infections, strep throat, and sinus infections all of which my two sons got for a solid months while we lived thereI can even provide the doctors notes and their surgery notes detailing that they were in fact sick for monthsWe informed you about the mold and again, the company had not done anything to rectify the situation.The inspection was so detailed that your company knows that a renter is not going to be as detailed as you are during their move in inspection because we have some common sense and we understand that a rental is not going to be perfect and its a used product so we don't mark every little item down, yet you charge us for it when we move outI can promise you that the light fixture in the kitchen was broken when we moved in, but we didn't think to write it down, because again, its a used houseAlso those light fixture break down over time due to the bulbs that are used in those and they break apart on their own which is also wear and tearI'm wondering if there is a scam going regarding situations like theseIt was broken before we moved in so did you charge the previous renters for the same light fixture that you are charging me for? All questions that we can bring up in court if this needs to move to a civil court case.The owners asked for $for a depositIf they didn't think that could cover all damage, then they should have asked for moreIn my 10+ years of renting, never have I ever not received my full deposit back until your company came alongIt is absolutely ridiculous that you take our full deposit and then ask for an additional almost $That is even more than months rentYou are taking advantage of people who have busy working lives that don't have time to meticulously document everything little thing that is wrong in the house and then turn around and mark every little thing when they move out.Where is this updated due bill? Also, my invoice needs to be accounted for and not ignored and we need to get reimbursed for not receiving proper rectification for a work order that was never complete and ignored by the company.Thank you, [redacted] Regards, [redacted]

Aloha ***, I realize this is a late response but am sending it anywayThe earrings for order had been finished but were waiting for Repair # [redacted] to be completed Ms [redacted] ’s friend or relative, [redacted] ***, meanwhile came to pick up the earrings on 10/8/ We offered to mail it ahead of the repair but she said that she would do so Because picking it up here would now incur sales tax, we adjusted the purchase amount lower so she would not have to pay for the difference Ms [redacted] came back later to pick up the repair We learned then that the earrings still had not been shipped to Ms [redacted] We trust that both pieces are now in Ms [redacted] ’s possessionWe sincerely apologize for the delays and also for the late communication responsesMahalo, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory in closing this Revdex.com complaintI still believe that Colonial REPM must re-evaluate their lease and make changes that are to the benefit of their business AND not to the detriment of their tenantsI still believe that additional money is owed to me.Regards, [redacted]

[redacted] left the property both damaged and in possession of keys. They were lawfully evicted due to nonpayment of rent. Attached are just a few photos from the 114 provided to the tenant of the with their move-out break down. They directly violated both their TAA Lease and Tenant... Contract, homeowner also had legal fees due to having to file eviction. We, as agents to the owner are contractually obligated to collect this debt on his behalf. This debt stands, we have all legal binding documents signed by the [redacted] , inspection sheets, and photos to validate the debt in court.Respectfully, [redacted] Colonial Property Management

Again, we stick to the letter of the TAA lease, inspection sheets, and tenant contracts; all of which each tenant signs and agrees. It is simply our job as agents of the homeowner to protect their investment. Please feel free to have your attorney contact ours directly. I will transfer your file to their office as soon they are contacted. Cordially, [redacted]

As per the tenant contract and TAA lease, the tenant is charged for any items not reflected on the inspection sheet at move in. All tenants are given 7 days to fill out this sheet and document all damage, to ensure they are not charged. The items this tenant was charged for were not noted by the... tenant at move in. There fore, it is deemed tenant damage. As per his TAA lease, tenants are responsible for trimming shrubs, mowing, and edging the lawn. The hedges needed trimming so yes, they were trimmed at the tenants expense. Had he trimmed them, this would not have been done.While we can appreciate that the tenant is upset over these charges, we as agents to the homeowner must lawfully follow the tenant contract, TAA lease, and inspection sheets to the letter. Respectfully, [redacted] Owner/BrokerColonial Property Management

As already explained before, we only settle on accounts that are several years old and have been turned over to the Credit Bureau and/or 3rd partie Collection Agency [redacted] has called me yesterday (3-2-and stated that she will send a check for the total amount owedI offered her that she can make payments to the balance owed, as I offered this option in an email to her beforeEverything was done as in accordance of the TAA lease, Tenant Contract, all addendums and Notice of Intent to Vacate

Complaint: ***
I am rejecting this response because:Thank you for your responseHowever, I did not receive a response for my invoices billing Colonial Property Management for living with a broken toilet roll paper holder for years and bad, moldy caulking in the bath tubThat will need to be resolved as wellI believe we are entitled to the company not following up on their work orders and letting us live in a home where there could have been mold growingYou have the original copies of our move in checklist which state that both were bad, however nothing was done by the company even after a work order was put inIf roles were reversed, we most definitely would have been penalized for thisAs for a response from your email:As per the TAA lease #it clearly states "Yard MaintenanceUnless weexpressly assume the responsibility below, you must pay for yard maintenanceand yard pest control(1) Who will keep the lawn mowed and edged, andmaintain all plants, trees, shrubs, etc.? You (2) Who will water the lawnand other vegetation? You (3) Who will keep the lawn, flowerbeds, sidewalks,porches, and driveways free of trash and debris? You (4) Who is obligated tofertilize lawn and plants? You You must promptly report infestations or dying vegetation to usYou may notmodify the existing landscape, change any plants, or plant a garden withoutour prior written approval. There were no brown spots on the lawn when we moved out because it was the middle of summer and everyones grass had been dying due to the heatWe watered on a schedule with the working sprinklers, however no amount of watering can keep up with 95+ degree heat for days on endWhen we moved in, the grass had not been cut (per our move in sheet), so how can you prove if the grass was brown before we even moved inThe weeds were so high when we moved in (which is documented) that no one could tell if the grass was green, brown, dead, or infested.As per the vendors invoice the smoke detector batteries were dead and had tobe replaced in Master Bedroom and Bedroom The Tenant Contract and Noticef to Vacate #clearly states "All drains must be cleaned, a tool will beused to check the drainsAll smoke detectors must have new batteriesSee#of TAA Lease Contract."The TAA Lease #clearly states "Alarms and Detection DevicesWe'llfurnish smoke alarms or other detection devices required by statue, andwe'll test them and provide working batteries when you first takepossessionAfter that, you must pay for and replace batteries as needed,unless the law provides otherwiseWe may replace dead or missing batteriesat your expense, without prior notice to youYou must immediately reportalarm or detector malfunctions to usNeither you nor others may disablealarms or detectorsIf you damage or disable the smoke alarm or removebattery without replacing it with a working battery you may be liable to usunder Section of the Property Code for $plus one month's rent,actual damages, and attorney's feesYou also will be liable to us andothers if you fail to report malfunction or any loss, damage or finesresulting from fire, smoke, or waterUpon request, we will provide, asrequired by law, a smoke alarm capable of alerting a person with ahearing-impairment disability.”The batteries were not dead when we moved out because when batteries die, the alarms chirp. They were NOT chirping when we moved out or during the entire first inspectionPer my previous email, you can not prove when the batteries died, whether it was during the first inspection (which I was present) or the second (which I was never notified of)I did clean the drains properlyI would like to see exactly what they removed from the drainsUnless you have pictures of what was removed, because I had already cleaned them, I don’t believe it is legal to charge me thatYou can just start charging things without proof of them being done? Not in this countryI want proof of what the “got out” of the drains, or that charge will be removed.$as per #of the Tenant Contract and Notice of Intent to Vacateclearly states "Tenant will be charged 15% of any bill (for requiredrepair/cleaning, etc.) Colonial has to schedule due to tenant's failure todo so.”Where are these bills that I am being charged 15% of? The above bill for the drain cleaning is to be removed unless you can prove what they cleaned out of itOther than that, I believe we are entitled to invoices for all other “damages” that had to be fixed so that we can proceed to turn those over to our lawyers for the civil case through JAG we will open up your company to fight all charges.The Tenant Contract and last page of the inspection sheet #clearly states"I will be charged for any digital pictures taken of the property to showthe condition of the property when I vacateI will be charged for theservice call/labor/any prints and CD's plus extra postage it takes to mailthe pictures/prints or CD's." Please keep in mind when you did the leasingsigning all these areas have been initialed by you and acknowledged.Is there a limit to the amount that you can be charged? Does it state that in the inspection sheet? So you can charge people anywhere from $to whatever you choose I supposeThat is a misleading statement on your inspection sheet and I do not have a copy of that either.The Notice of Intent to Vacate clearly states "I understand I will becharged prorated rent for the days after the last day of the month that ittakes to clean and/or repair the property." The Tenant Contract clearlystates under #"Tenant is responsible for all rent until ALL the keys areturned in, and/or until the cleaning/repair guidelines are metTenant inpossession of EVEN ONE key on the first day of any month owes rent for theentire month."Colonial property does not have in-house maintenance, we use independentcontractors and they set the schedules and prices, not Colonial.If I moved out before the contract and turned in my keys, isn’t it common sense to do any cleaning or repairs before the first of the month so that the home can be re-rented out as soon as possible? I gave plenty of time to do any work so that this would be avoided but again the company decided to scrape every last penny out of military members pockets so that the company can profit.Utilities: The Notice of Intent to Vacate clearly states "Water and Electricare to be left on until the end of the month the rent has been paid for oruntil the end of the lase or until the required repairs are completed #ofTAA leaseIf utilities are off or go off before the required work iscompleted you will be charged the cost of the city reconnection fee and a$office administration charge as authorized in #of TAA leaseTenantsmust furnish date they have arranged for utilities to be turned offIf nodate is furnished, Colonial will put in their Colonials name and tenant willbe charged.”Again, the work could have been done before the first of the monthThat is the exact reason why we handed the keys over early.I don’t believe that you should be able to take our full deposit (which by definition is to cover damages done during a rental period) plus an additional amount of moneyIf the owner believes that the original deposit wasn’t going to cover any wear and tear and basic “damages” they should be charging more for depositsThe amount being requested by the company is more than months rent (including deposits)This is the same reason as to why the company ended up the black list in You were over charging your customers (mainly military members) because they usually PCS or deploy and don’t have a chance to fight these unlawful chargesHowever, I am here to tell you that we will fight theseYou may either drop the additional charges and take the deposit and be thankful, or we will take these and all documents you will provide to JAG and begin a civil suitYou are stealing from your clients and military members and theft is a felony.In addition, the invoices that I provided in the original email (I will also include them in this email) will be taken into consideration if you still continue to ask for an additional $Your company did not pull through on your end of a work order about a toilet roll holder for monthsAgain, if rolls were reversed and we let the debt go overdue for months, you would be charging us additional fees, so we are in return charging the company additional fees
Regards,
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Complaint: ***
I am rejecting this response because: The property was never left damagedThe property management company and the homeowner violated the lease by not providing a safe living environmentWe were never given any photos or an eviction noticeIt was sent directly to a collections agency
Regards,
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