Colonial Property Management

The mentioned tenant that had resided at our rental property located at *** *** *** ** *** *** left the homeowners property owing $in damagesHe was provided a copy of his breakdown, a CD of photos from his move out inspectionReceipts of all repairs from 3rd party vendors
were also included with his breakdown, something we are not legally obligated to provide.We as agents to the homeowner follow the tenant contract and TAA lease to the letter of the lawWe do not deviate from these signed contractsWe provide each tenant with a breakdown and allow days for disputes on any debtsIF the tenant does not pay or may payment arrangements, we turn over to 3rd partyThey in turn add their additional feeThis has nothing to do with nor is regulated by us.We keep meticulous record and are always happy to represent our our homeowners if and when need be in a court of lawAny correspondence beyond payment arrangements may be directed to our legal counsel; *** *** * *** *** Cordially,*** *** * *** ***
*** *** ***

Te*** *** came in on December 2nd, andgave us her Notice of Intent to Vacate due to a PCS moveAt that time she wastold that she was days late per her TAA Lease, Tenant Contract and SCRA andthat we could not release her for the end of December Her Notice ofIntent to Vacate had to
be for the end of January due to that factShewas told that she could find her own replacement Tenant ($fee forreplacement tenant per TAA Lease #10) and pay January rent, she would not becharged the reletting fee and she would receive rent money back from what everdate new tenant moves is in JanuaryIf we have to find a new tenant she willbe responsible for the reletting fee and January rent and will be refunded onrent from the day the new tenant moves inAt that time *** *** seems tohave no problem and she never addressed that she was feeling uncomfortable toshow the property even so it was to her benefitYes, on December 17th,*** *** was informed by email that we have found a new tenant thathas put down the security deposit and she does not have to show the propertyanymoreOn December 31, our Leasing Agent emailed and called *** ***and told her that she needs to come in and pay the rent for January Shealso informed *** *** that she had contacted the soon to be new tenant andwaiting to hear from her when she wants to come in and sign lease and as ofwhat day she wants to move-inThe Leasing Agent did not withheld informationas *** *** claimsThe Leasing Agent was not aware at that time when shecontacted *** *** as of when the new tenant will be moving inWhen asecurity deposit is accepted from a new tenant while the property is stilloccupied, there is no defiant modateThe reason being is we won’t nowuntil we do the move-out inspection and it all depends what needs to be done tothe propertyThe new tenant contacted us by email and stated that she wantedto moon January 16th, The new lease signing originallywas scheduled for January 2nd, since we finally had a modate.But the actual lease signing did not happen until January 16th, 2016because the new tenant unexpected was ill and had to be hospitalizedWe dohave email to proof that went back and forth with the new tenant*** ***has called the Leasing Agent after she received an email from her on 12-31-15stating that she needs to come in and pay January rent*** *** told theLeasing Agent that she will not paying the rent for January, that she does nothave the money*** *** continued to rant and rave about why we stoppedshowing the if the prospect tenant wasn’t going to moon January 1st.The Leasing Agent attempted to explain to her that once we receive a depositthe property is of the market*** *** wasn’t listening to theconversation and just ended with her saying “I’m not paying” and the LeasingManager told *** *** that she will let the *** *** know.Even so as *** *** stats that *** knew that she couldnot afford the full month of rent; there is nothing *** can do per the legalbinding contractWe all have to follow the TAA Lease and can not deviate froma legal binding contract as same as the tenant.The TAA Lease #clearly states “Unlawful Early Move-out;Reletting ChargeYou’ll be liable to us for a reletting charge of $(notto exceed 85% of the highest monthly rent during the Lease Contract term) ifyou: (2) move out without paying rent in full for the entire Lease Contractterm or renewal period.” The Tenant Contract and Notice of Intent to Vacate #19clearly states “Tenant is to schedule appointment and may be present formove-out inspectionThe inspector is to ONLY writhe what they seeThey willnot give advice or make any statements about the condition or work neededIF APROPERTY NEEDS TO BE REINSPECTED FOR ANY REASON, A $FEE WILL BE CHARGED ONEACH INSPECTION.” Initially the ***’s have been charged $1231.63, there wasan error and also we had charged them full month rent for JanuaryKeeping inmind that the Damage Deposit and or Rent Refund were mailed on January 13,2015, but the new tenant did not signed or moved into the propertyAt thattime we where not sure when the new tenant was coming in to sign and move inWehave made the necessary corrections and MrAnd *** *** have received arevised Damage Deposit and or Rent Refund breakdownWe also have madecorrection on the maintenance charges after doing researchThe new balanceowed went down to $and emailed to Mrand *** ***We told themthat they could make monthly payments on the balance owedWe did not excepttheir settlement offerI do understand that sometime we do settle but only onold accounts that have been several years old and reported to the CreditBureauPlease keep in mind that this money does not go to Colonial, this moneyis owed to the home ownerColonial does work for the home ownerMrand Mrs.*** do owe $rightfully per the TAA Lease, Tenant Contract, SCRA andNotice of Intent to VacateAs stated earlier we do not deviate from a legalbinding contractMrand *** *** have been offered to make monthlypayments. ll us why here

Complaint: ***
I am rejecting this response because: I only received ONE key when I moved inAnd I have proof that will hold up in the court of law that the day I moved out the refrigerator handle was not ripped off which means colonial tampered with the homeThe property was clean because I paid $for a cleaning crew and I do have receipts to prove that as well and witnessesColonial assumed I did not get it professionally cleaned because they did not receive a receipt and decided they can get away with charging me but I do in fact have recipes! The house was cleanThe fact that this company has been blacklisted by the government in the past for this very reason speaks volumes about their charecterI have a very good rental history and I have always received my deposits backI'm a health care worker and I do not under any condition handle business or anything else in the manner that I am being accused ofI have proof, recipes, and witnesses to speak for me.
Regards,
*** ***

Colonial Property Management does not have in-housemaintenanceWe use independent contractorsThe Management contract #clearlystates “To make repairs to the premises, not to exceed Three Hundred (300)Dollars for any ONE ITEMIn the event the one item repair is in excess of thepreviously stated
amount, written consent of the Owner shall be necessary,EXCEPT in the case of “EMERGENCY REPAIRS” which shall be left to t he solediscretion of the Agent“EMERGENCY REPAIRS” are defined as immediate repairsnecessary to protect the health,welfare, safety of the tenant; or to protectthe premises from further damage, i.eairconditioning/heating, water heater , etcAgent shall hold in the rentalaccount Three Hundred (300) Dollars and is to be paid within days to theAgent by Owner upon signing this Management ContractIf at any time funds arenot available in the rental account to cover any repairs or management fee,Agent will notify Owner in writing and Agent will be paid within fifteen (15)days of Owners receipt of such billingA 10% interest fee will be charged onall unpaid debts and billsAll maintenance requests were given by tenants andreported as malfunctionIn Owner had A/C repairs (is for installinglock box for thermostat with approval from owner), roof repairs, electricalrepairs, maintenance repper move-out, fence repairIn Owner hadroof repair, fence repair, appliancerepair due to fridge leaking and icing up (Sears was called prior but theystated warranty has expired), appliance charges for delivering temprefrigerator due to instructions of appliance company (refrigerator had to bedefrosted for hours) and A/C repair that was charged to tenant andrefunded back to ownerIn Owner had roof repair, electrical repair, 1general maintenance (morequest from new tenant), fence repair, 1general maintenance (shower door gasket), general maintenance (front door notopen properly per tenant), plumbing, A/C repairIn Owner had fencerepair and diagnostic that dishwasher can not be repaired and had to bereplaced (no warranty available), purchase of new dishwasher, invoice forinstalling new dishwasherMaintenance Manager and Vendor stated on invoicethat fence and retaining wall is deteriorating badlyAs an Owner when youpurchase appliances they only come with warranty but there is an option toextend the warranty but this was up to ownerWe are more than happy to furnisha statement to owner from day one that he has NOT been charged for something every month for the last five yearsWhy has owner notcontacted upper Management with his concerns? Owner never has been charged fora stove repair

As stated before, everything was done as per the TAA Lease, Tenant Contract and Notice of Intent to VacatePlease keep in mind that you have signed a legal binding contractWe will not deviate from a legal binding contract just because you did not comply as per the contractThis is not Colonials faultI have made corrections that are justified as per contractAs per the yard please review the pictures, why the ground does has cracks and some areas the grass is dried outEnough saidYou are asking me how I can live with myself and I should be ashamedWell, I can because I’m doing my job as the lease statesAs a wife of a retired military member of over years, former employee of the military must say that I do have the right to contact your husband’s chain of command and put in a complaint that I’m being personally attacked by youIf you continue to personally attacking me I will have my lawyer contact you

Complaint: ***
I am rejecting this response because:I am contacting reality licensing this company has stated outside painting on their bill to usThey did not prorate any fair wear and tear the House was left in execellent condition and as stated I have proofIf I am responsible for painting the outside of the house then why when I drove over to the residence has it not been painted? Is this also legal to bill for a service that has not been completed and is it legal to charge a prorate of days rent for days worth of work?
Regards,
*** ***

The charge for $is authorized per Tenant Contract andNotice of Intent to Vacate #it clearly states “Tenant will be charged 15% ofany bill (for required repair/cleaning, etc.) Colonial has to schedule due totenant’s failure to do so.” The charge for $as per Tenant Contract andNotice of Intent to Vacate #it clearly states “The house/apartment must besprayed by a professional exterminator (certification #) for pest controlwhether pests are present or notReceipt must be furnishedTenants with petsmust also spray the inside for fleas using a company that guarantees theirworkColonial will have the yard treated for fleas at your expense as peranimal addendumWE NOT YOUThis was signed by Tenant at leasing signing uponmoand signed on Notice of Intent to Vacate by tenant that is understoodThedrain cleaning is authorized as per the Tenant Contract and Notice of Intent toVacate #clearly states “All drains must be cleaned; a tool will be used tocheck the drains.” Since the inspector did not took a picture of it to showthat hairs where pulled out of the tub drains, we will remove the charge for$GET-ER-DONE is an independent Contractor we use to do workWE don’thave in-house maintenance, we use independent Contractors and they set thepricesThe pictures the tenant has received where taken at the move-outinspection, by the inspectorThis is the reason why you see the company truckon the picturesAll inspectors don’t do any kind of vendors workThey writedown what they see and take picturesThe new total balance owed is $

Complaint: ***
I am rejecting this response because:
I'm asking Colonial to treat and charge all tenants equallyI'm asking for unjust businesss practices to be rightedThere's been years of this injustice and it only takes one person to change the practices for the betterOur military goes through a lotAnd added undue stress on families is not rightI'm not personally attacking youJust look at any reviews from military familiesIm not alone I am coming from a place of frustration with this company; that we aren't being treated rightThis business has operated like this for a long timeAnd I'm sure you're not the one calling the shots. ***, If this was a one time problem it would not be an issue But the reason it is an issue is for reasons previously statedSo many past tenants have reviewed this business and there are many complaintsI feel threatened by you that you would say what you didI'm asking this company, not JUST you to look at what's really going on I'm sorry but that it not attacking youI just can't fathom a business that operates like thisIf you're ex military, then you understand how stressful it is and how military families should be held in the highest regard and not cheated, threatened or taken advantage of. I just had a baby three weeks ago, my husband is deployed, and you're threatening to go to his chain of command? Well there's two sides to every storyAnd I have a lot of facts and proof backing up my side. I wish you the best.Closing Regards,
*** ***

*** *** received keys at mobecause we had the property rekeyed for her the day she signed the lease (required by Law that every property at mohas to be rekeyed)The TAA Lease shows that she received keys and lease was signed by herWith that being said she has to return all keysThe Notice of Intent to Vacate (2) clearly states “Not less than thirty (30) days prior to the lease termination date I/We further understand that after submitting this notice of intent to vacate, My/Our lease will terminate before the first day of the month following the month in which I/We vacate the leases premises, provided that ALL KEYS have been turned in to Colonial Real Estate Property Management and all cleaning and/or repairs for which I/We are responsible have been completedIn the event the KEYS have not been turned in before the first day of the month rent for the full month is due and payable and/or such cleaning and/or repairs have not been completed, the termination date will be extended for such additional days as may be required to clean and/or repair the premises, and rent will be due for any such days past the first day of the month following the month in which I/We vacate.” *** *** has Not been charged for the whole month of MarchShe has been charged only prorated rent for daysThe Notice of Intent to Vacate clearly states “I understand I will be charged prorated rent for the days after the last day of the month that it takes to clean and/or repair the property.” *** *** failed to turn in her moinspection sheet within the days of move-inThe TAA says hours but Colonial gives days to fill in inspection sheet and return to ColonialThe Tenant Contract and the last page of the inspection sheet #clearly states “I understand that if I do not turn in the completed inspection sheets that I will be charged for any damage/dirt at the property, inside or outside, regardless if they were the result of my negligence or not.” WE have not received a dispute letter in writing from *** ***; I don’t know what email she used to send itOn 2-29-*** *** dropped off key and receipt/invoice for carpet cleaningWe did not receive an invoice for house cleaning and the property was not cleanWe took pictures at the move-out inspection to proof itThe Notice of Intent to Vacate clearly states "If in our judgment the premises are not left clean, $to $will be charged for cleaning$can be charged even if only one (1) item is left to be cleaned." If she gave us an invoice for house cleaning, of course the inspector would have recalled that cleaning teamThe inspector DID NOT tampered or ripped of the handle from this refrigeratorWhile *** occupied the property, she received a new refrigeratorAt move-out we found that the fridge handle was already broken and the picture was taken to show proof, it also shows that it has glue and tape residue on itAs per the TAA lease and maintenance work order, its states clearly “Air Conditioners and Heaters are NOT considered an Emergency when they malfunctionWe will strive to complete all work orders in a timely manner, delays due to delivery schedules and having to order parts/materials or insurance claims being processed are not under our control per Section #of your lease.” We are gladly accepting payments on this account.*** ** *** ***

TeTenant has been told to submit a detailed list of what it isdisputedTenant never send anythingAttached is a ledger with all work orderthat where submitted/completed while tenant was leaving at the propertyThereis no mold in the houseAll grey stained A/C vents and grey stained around
ventsis dirt from not chancing A/C FilterWe had an Air Conditioning company tocheck and they said there is no moldAll stains around vents are dirt and itis coming from not changing filterTenant did not do yard as required permove-out instructionsTenant did not turned keys in on June as required perTAA Lease, Tenant Contract and Notice of Intent to VacateAs soon as Tenant submitsdispute with Colonial we can evaluate what she is actually disputingWhiletenant is leaving in property tenant is responsible for pest control per TAAlease and Tenant ContractTenant also has wrong disputed amount with Revdex.comcomplaintThe $is the deposit amount that was paid when she moved in.ll us why here

Complaint: ***
I am rejecting this response because:There is still no explanation as to what the $is a percentage of any charge that I failed to scheduleI understand that it is on the intent to vacate but what is the charge for? As there is no bill that would have %charge of $130.76
Regards,
*** ***

[redacted]When the move-out inspection was conducted by the inspector,there where no signs or smell of mold in that property. I only found 1 workorder where the tenant states in October 2014 that the garage by front door isflooding bad during rain and the back door by garage is not weather sealed andbugs...

getting in. A vendor was send and the problem was fixed (we have invoicesfor proof). After that we have no written work order in reference to thisissue. At the move-out inspection, the inspector found that several items wherenot cleaned. The Notice of Intent to Vacate clearly states “if in our judgmentthe premises are not left clean, $95 to $500 will be charged for cleaning. $95can be charged even if only one (1) item is left to be cleaned.” Everythingwhat has been charged for is per the TAA Lease and Tenant Contract. Tenantfailed to enzyme carpet as required per contract. Tenant failed to spray housefor fleas (they had a pet) as per contract. Tenant received a garage remote atmove in but failed to return at move-out. Along with some other minor things.Tenant did not take care/watered the yard. The yard has cracks all over, theyso big that you can put a hand in it. The TAA Lease #26 clearly states “YardMaintenance. Unless we expressly assume the responsibility below, you must payfor yard maintenance and yard pest control. (1) Who will keep the lawn mowedand edged, and maintain all plants, trees, shrubs,etc.? Tenant (2) Who willwater the lawn and other vegetation? Tenant Tenants must promptly reportinfestations or dying vegetation to us. There will be no additional refund. Tenant is more thanwelcome to send us an email for dispute which they have 30 days from receivingthe Damage Deposit and/or Rent Refund .

Complaint: [redacted]
I am rejecting this response because: this same thing has been done to SO MANY other military families and other families who move out of the area. We have spoken to numerous individuals who have provided us with the exact same stories  This is a horrible business with unethical business practices. [redacted] has stolen money from so many families that it's gotten to the point where something needs to be done about this business! I'm sorry, but there were NUMEROUS flash floods and rain storms so what in the world... you're charging us for brown spots? Well then how come [redacted]'s brown spots were refunded [redacted]!? You can't charge one tenant for something and another tenant you refund it and say "you're not responsible". I want all of our my money refunded. This shouldn't even be a dispute!! Colonial does this to every tenant who moves out. THAT SHOULD SAY SOMETHING ABOUT THE COMPANY!! Please Revdex.com, do something for these families who are getting their credit ruined by this company, charged inexcusable amounts of money and stolen from! This is ridiculous.  We are not going to pay a dime! You can't prove our fire alarm wasn't working because all of them DEFINITELY were! It wouldn't have taken more than a day to "fix" the things you say we damaged so we definitely aren't paying any prorated rent or utilities! And since you withheld the entire deposit and acted in bad faith and gave ESTIMATES on certain things, did NOT detail all the charges nor provide receipts for all the charges, when this is taken to court we will get all of our money back and more! [redacted], how do you live with yourself? You know exactly what goes on in this company. This is absolutely disgusting and revolting and you should be ashamed of yourself! [redacted]

[redacted] has turned in her Notice of In**nt to Vaca** in February 2016 for the end of Sep**mber 2016 lease ending with a no** stating that she will be out on 4-1-16. [redacted] was given the option to find a replacement **nant in order for not being charged the reletting fee. As soon as we...

received her Notice of In**nt to Vaca** we advertised the property for being available beginning October 2016 since she was looking for her own replacement **nant.  It was her decision to move out earlier, already in April 2016. By the time she vaca**d the property in April she had not found a replacement **nant. She moved out earlier without paying the remainder of her rent. The TAA Lease #10 clearly sta**s “Unlawful Early Move-Out and Reletting Charge. Your Responsibility. You’ll be liable for a reletting charge of $973.25 (not to exceed 85% of the highest monthly rent during the Lease **rm) if you: (B) move out without paying rent in full for the entire Lease **rm or renewal period.” There is nothing we can do because she signed a legal binding contract and we do everything in writing. Since we were able to re-rent the property quickly in April, she did received 4 days duplica**d rent as by law required. ll us why here...

Thank you so much for your dispute letter. I have reviewed your Damage Deposit and/or Rent Refund breakdown. Please see my findings below: 1.       Cleaning $230: The Notice of Intent to Vacate clearly states “If in our judgment the premises are not left clean, $95 to...

$500 will be charged for cleaning. $95 can be charged even if only one (1) item is left to be cleaned”.  Please keep in mind that Colonial does not have in-house maintenance, we use independent contractors and they set the prices and schedules.  If you not happy with the price they charged, please contact them. 2.       Trash out $75: Sorry it’s not the lawn people’s job to pick up trash, and even so if they would, they charge for it. This is the same for the interior house cleaning. Please review the pictures on the CD from the move-out inspection. 3.       Violation of Texas Prop. Code 92.2611 $100: The Notice of Intent to Vacate and Tenant Contract #15 clearly states “All drains must be cleaned; a tool will be used to check the drains. All smoke detectors must have new batteries. The [redacted] lease #24.3 clearly states “Alarm and Detection Devices. (A) What we’ll do. We’ll furnish smoke alarms or other detection devices required by law or city ordinance. We may install additional detectors not so required. We’ll test them and provide working batteries when you first take possession of your dwelling. Upon request, we’ll provide, as required by law, a smoke alarm capable of alerting a person with a hearing-impairment disability. (B) Your duties. You must pay for and replace batteries as needed, unless the law provides otherwise. We may replace dead or missing batteries at your expense, without prior notice to you. You must immediately report alarm or detector malfunctions to us. Neither you nor others may disable alarms or detectors. If you damage or disable smoke alarm, or remove a battery without replacing it with a working battery, you may be liable to us under Texas Property Code sec. 92.2611 for $100 plus one month’s rent , actual damages and attorney’s fees. You’ll be liable to us and others if you fail to report malfunction, or fail to report any loss, damage, or fines resulting from fire, smoke, or water”. 4.       Utilities: We will remove that charge for $126.42 5.       General Maintenance $58.50: The charge for tighten loose door knob of $5 will be removed. The charge for the missing door stop will stay. When something is missing it is not normal wear and tear. You wrote on your move-in inspection sheet “OK”. Storm door: I will remove the turnbuckle for $15 but the rescreen for $40 will stay. You indicated on your move-in inspection sheet under front storm door screen “OK”, was missing at move-out inspection. 6.       As per #22 of Notice of Intent to Vacate and Tenant Contract $81.15: As per #22 of Notice of Intent to Vacate and Tenant Contract it clearly states “Tenant will be charged 15% of any bill (for required repair/cleaning, etc.) Colonial has to schedule due to tenant’s failure to do so”.  Once I make corrections on maintenance part of course I will corrections on #22. 7.       Irreparable Damages $625.54: Gauges and cuts on kitchen floor $167.38 will be removed. Kitchen countertop damage $353.36: This charge will stay. This has nothing to do with last. It is your responsibility to fill out the move-in inspection sheet. When you did the lease signing, you received a 6 page inspection sheet. The [redacted] lease gives 48 hours to fill it out and return to us, we give 7 days to fill it out and return to us. On top of the inspection sheet it gives instructions “Please state the condition of each item and indicate the number of each item in parenthesis. Please line through or write “none” where items do not exist. All items will be assumed to be in clean condition and repair unless otherwise indicated on the form”. The Tenant Contract and last page of the inspection sheet #1 clearly states “I understand that if I fail to write down any damage/dirt and the condition of the items in each section inside and outside of the property at move-in I will be charged for the damage/dirt and condition of the items in each section I failed to write down on this inspection sheet, whether the damage/dirt and condition of items was in the property at move-in or not”. This was initialed by you and acknowledged. You left this portion blank on your move-in inspection sheet. Bent Rail in Refrigerator door $26.04: This charge will stay, you indicated “OK” on your move-in inspections sheet at move-in. It will cost a lot more to have it replaced; just for service call vendors charge $65. Brown Spots in backyard $193: This charge will be removed. 8.       Pictures $50.68: This charge is authorized as per Tenant Contract and last page of the inspection sheet #3 clearly states “I will be charged for any digital pictures taken of the property to show the condition of the property when I vacate. I will be charged for the service call/labor/any prints and CD’s plus extra postage it takes to mail the pictures/prints or CD’s”. This was initialed by you and acknowledged. 9.       Prorated Rent 9 days $238.50: The Notice of Intent to Vacate clearly states “I understand I will be charged prorated rent for the days after the last day of the month that it takes to clean and/or repair the property”. The Tenant Contract #7 clearly states “Tenant is responsible for all rent until all the keys are turned in, and/or until the cleaning/repair guidelines are met. Tenant in possession of even one key on the first day of any month owes rent for the entire month”.  The Tenant Contract #18 clearly states “All Tenant responsibility repairs must be done before the inspection. If not ready, you will be charged rent for days required to clean or repair and utilities to do cleaning and repair work, see #7 of Rules. The inspection is final and no one will be allowed to keep keys and do additional work”.   I’m not sure what you trying to say but the breakdown were mailed out 9-30-16. I already explained to you that we don’t have control over the postal service. As per the [redacted] lease we are not required to mail Damage Deposit and/or Rent Refund breakdown by certified mail.   You stating that you were forced to pay to us $323.29 because we disclosed this unsubstantiated debt to a third party prior to notifying to you.  Please keep in mind when you fill out a rental application you are giving authorization to a rental company give out information about your rental history.   I also wanted to let you know that there was no need to write to the Revdex.com. I already stated to you that I was going to review your Damage Deposit and/or Rent Refund.   I have made the necessary corrections in accordance by the [redacted] lease, Tenant Contract and Notice of Intent to Vacate. You will receive a refund check for the amount of $509.80 (incl. the $323.29). This refund check will be mailed to the new forwarding address you have given to us in your dispute email.

TThe Vice President personally reviewed the move-out break down using their move-out photos as a point of reference. Tenant was given 7 days to fill out the inspection sheet, as is every tenant. Our inspections team takes the tenants move-in inspection with them when they conduct your move-out inspection. At no time, would any inspector ever document damage that tenant had recorded on their move-in inspection sheet as previously existing.  As for your statement about the batteries, we are subject to no burden of proof beyond sending in our inspectors and taking them at their word. Both ladies are very fair and would never document anything that was not true. In fact, after reviewing the move-out photos, they could have justifiably charged you for a light clean due to the dirt on the base boards and behind appliances, they did not. To imply they were unfair is false. The inspector could have charged you for large screw holes in living room and bedroom 3 but they did not. The Tenant Contract and Notice of Intent to Vacate #2 clearly states “Nails or screws must be removed and the wall restores to its original condition. Distinguishable holes, patches and spots will not be accepted.”We as employees are simply bound to follow policy. Our broker follows the TAA lease and inspections sheets to the letter of the law. This is the reason we allow you 7 days to do a thorough job on your inspection sheet. Her obligation being the care of our homeowner’s properties and their repair. I have approved Manuela to make certain deductions from your balance.  We will remove $100 for smoke detector violation and the yard charge for $45.41.

Complaint: [redacted]
I am rejecting this response because: like stated these are false claims I did trim the bushes and can show you the clippings. We touched up painted the entire house. How I am I being charged for outside touch up and painting that I already did. These claims are erouneous and not justified. They are fabricating work to add additional charges.  
Regards,
[redacted]

Thank you so much for your dispute email. I have reviewed your dispute and please see my findings below: As per the TAA lease #26 it clearly states "Yard Maintenance. Unless we expressly assume the responsibility below, you must pay for yard maintenance and yard pest control. (1) Who will keep the...

lawn mowed and edged, and maintain all plants, trees, shrubs, etc.? You (2) Who will water the lawn and other vegetation? You (3) Who will keep the lawn, flowerbeds, sidewalks, porches, and driveways free of trash and debris? You (4) Who is obligated to fertilize lawn and plants? You You must promptly report infestations or dying vegetation to us. You may not modify the existing landscape, change any plants, or plant a garden without our prior written approval. The only fill and touch up paint you have been charged for is for the patio door frame and garage wall, everything else was charged to owner. T=Tenant and O=Owner. Please review the work order and invoice. You have not been charged for the toilet paper holder or caulking in master bathroom, was charged to owner. Clearly marked with O=Owner As per the vendors invoice the smoke detector batteries were dead and had to be replaced in Master Bedroom and Bedroom 3. The Tenant Contract and Notice f to Vacate #15 clearly states "All drains must be cleaned, a tool will be used to check the drains. All smoke detectors must have new batteries. See #24 of TAA Lease Contract." The TAA Lease #24 clearly states "Alarms and Detection Devices. We'll furnish smoke alarms or other detection devices required by statue, and we'll test them and provide working batteries when you first take possession. After that, you must pay for and replace batteries as needed, unless the law provides otherwise. We may replace dead or missing batteries at your expense, without prior notice to you. You must immediately report alarm or detector malfunctions to us. Neither you nor others may disable alarms or detectors. If you damage or disable the smoke alarm or remove battery without replacing it with a working battery you may be liable to us under Section 92.2611 of the Property Code for $100 plus one month's rent, actual damages, and attorney's fees. You also will be liable to us and others if you fail to report malfunction or any loss, damage or fines resulting from fire, smoke, or water. Upon request, we will provide, as required by law, a smoke alarm capable of alerting a person with a hearing-impairment disability." $88.61 as per #22 of the Tenant Contract and Notice of Intent to Vacate clearly states "Tenant will be charged 15% of any bill (for required repair/cleaning, etc.) Colonial has to schedule due to tenant's failure to do so." The Tenant Contract and last page of the inspection sheet #3 clearly states "I will be charged for any digital pictures taken of the property to show the condition of the property when I vacate. I will be charged for the service call/labor/any prints and CD's plus extra postage it takes to mail the pictures/prints or CD's." Please keep in mind when you did the leasing signing all these areas have been initialed by you and acknowledged. The Notice of Intent to Vacate clearly states "I understand I will be charged prorated rent for the days after the last day of the month that it takes to clean and/or repair the property." The Tenant Contract clearly states under #6 "Tenant is responsible for all rent until ALL the keys are turned in, and/or until the cleaning/repair guidelines are met. Tenant in possession of EVEN ONE key on the first day of any month owes rent for the entire month." Colonial property does not have in-house maintenance, we use independent contractors and they set the schedules and prices, not Colonial. Utilities: The Notice of Intent to Vacate clearly states "Water and Electric are to be left on until the end of the month the rent has been paid for or until the end of the lase or until the required repairs are completed #7 of TAA lease. If utilities are off or go off before the required work is completed you will be charged the cost of the city reconnection fee and a $50 office administration charge as authorized in #7 of TAA lease. Tenants must furnish date they have arranged for utilities to be turned off. If no date is furnished, Colonial will put in their Colonials name and tenant will be charged." Please review your copy of the TAA Lease, Tenant Contract , inspection sheet and Notice of Intent to Vacate.

[redacted] has surrendered the property as of 4-19-16 and failed to pay the remainder of her lease contract. The new **nant was found by Colonial Property Management not [redacted] and not considered as a replacement **nant. New **nant came to our office and was looking for a property. WE told him about Birmingham and told him that we just couple days ago did the move-out inspection. [redacted] needs to read her TAA Lease.

[redacted] left the property both damaged and in possession of keys. They were lawfully evicted due to nonpayment of rent.  Attached are just a few photos from the 114 provided to the tenant of the with their move-out break down. They directly violated both their TAA Lease and Tenant...

Contract, homeowner also had legal fees due to having to file eviction. We, as agents to the owner are contractually obligated to collect this debt on his behalf. This debt stands, we have all legal binding documents signed by the [redacted], inspection sheets, and photos to validate the debt in court.Respectfully,[redacted]Colonial Property Management