Colonial Property Management

As per the tenant contract and TAA lease, the tenant is charged for any items not reflected on the inspection sheet at move in. All tenants are given 7 days to fill out this sheet and document all damage, to ensure they are not charged. The items this tenant was charged for were not noted by the...

tenant at move in. There fore, it is deemed tenant damage. As per his TAA lease, tenants are responsible for trimming shrubs, mowing, and edging the lawn. The hedges needed trimming so yes, they were trimmed at the tenants expense. Had he trimmed them, this would not have been done.While we can appreciate that the tenant is upset over these charges, we as agents to the homeowner must lawfully follow the tenant contract, TAA lease, and inspection sheets to the letter. Respectfully,[redacted]Owner/BrokerColonial Property Management

In August 2016 we received a dispute email about the move-out charges from this tenant. I have researched everything and explained to her why some charges are correct under the TAA Lease, Tenant Contract and Notice of Intent to Vacate. I have made some corrections and have sent a revised Damage...

Deposit and/or Rent Refund breakdown. I don’t understand the reason why she is dragging another tenant into her complaint. That tenant had different complaint it was taken care off and received money back. Please see below what I have explained to her and what I have corrected. I will also attach some pictures, revised breakdown etc. When tenant did the lease signing and moved into the property, they were given a 6 page move-in inspection sheet. The TAA lease states that you have 48 hours to fill it out and return to us. We at Colonial give 7 days to fill it out and return to us.  On top of the inspection sheet it has instructions “Please state the condition of each item and indicate the number of each item in parenthesis. Please line through or write “none” where items do not exist. All items will be assumed to be in clean condition and repair unless otherwise indicated on the form.” I want to remind you that tenant has signed a legal binding contract. The Tenant Contract and last page of the inspection sheet #1 clearly states “I understand that if I fail to write down any damage/dirt and the condition of the items in each section inside and outside of the property at move-in I will be charged for the damage/dirt and condition of the items in each section I failed to write down on this inspection sheet, whether the damage/dirt and condition of items was in the property at move-in or not”. 1. Entry Way: Tenant wrote down on the inspection sheet at move in under walls “good/wallpaper coming off” and under wall paper tenant wrote “coming off around door”. The inspector found at the move out inspection that the walls/wall paper at entry had nails and nail holes, which are not indicted by on your move-in inspection sheet. The Tenant Contract and Notice of Intent to Vacate #2 clearly states “Nails or screws must be removed and the wall restored to its original condition. Distinguishable holes, patches and spots will not be accepted”.  2. Living room: Not all walls had wallpaper. Inspector is referring to wall with texture only. Inspector did not take proper picture to show, with that being said the charge for $10 was removed.3. Dining room: Inspector did not take proper picture to show, with that being said the charge for $11 was removed.4. Kitchen vent filter: The pictures that were taken at the move-out inspection show yellow grease spots on the filter. The Tenant Contract and Notice of Intent to Vacate #10 clearly state “Exhaust fan and range hood must be cleaned and free of all grease. Vent hood filter must be cleaned or replaced with correct size/type.”5. Master Bedroom: Touch up paint scratches on closet door in master bathroom will stay because tenant didn’t fill in anything on the move-in inspection in that section. We removed patch in crack door$12.50 and removed nails and patch holes $15.00.6. Master Bath: On the towel bar tenant only wrote down flimsy/scratched/scraped but not dented, which is clearly to see as per the move-out inspection pictures. We took $8.75 off. Since tenant wrote on their move-in inspection sheet that 1 bulb was out and then at move-out there were 4 out, we charged tenant only for 3. We removed $3.7. Hall Smoke Detector: This charge will stay as authorized per TAA Lease. All smoke detectors were tested by inspector at move-out inspection. Inspector found that 1 in hall was not working at move-out inspection.8. Service call fee $50: Tenant needs to keep in mind that Colonial R. E. Property Management does not have in-house maintenance, we use independent contractors. These contractors set their own prices and schedules, not Colonial.9. Brown spots and cracks in front and back yard: Please review the pictures on the CD we have sent tenant. Those pictures show that the front/back lawn has cracks/brown spots (lack of watering). As per the TAA Lease #12.2 it clearly states “Yard Maintenance. Unless Par. 9 says otherwise, you will be responsible for and pay for the following items: mowing and edging the lawn and maintaining all plants, trees, shrubs, etc.; watering the lawn and other vegetation; keeping the lawn, flowerbeds, sidewalks, porches and driveways free of trash and debris; and fertilizing lawn and plants. You must promptly report infestations or dying vegetation to us. You may not modify the existing landscape, change any plants, or plant a garden without our prior written approval. B.Prorated Rent: This charge is authorized as per the Notice of Intent to Vacate. It clearly states “I understand I will be charged prorated rent for the days after the last day of the month that it takes to clean and/or repair the property”. The prorated rent amount is $408.Utility charges: The Notice of Intent to Vacate clearly states “Water and Electric are to be left on until the end of the month the rent has been paid for or until the end of the lease or until the required repairs are completed #7 of the TAA lease. If utilities are off or go off before the required work is completed you will be charged the cost of the city reconnection fee and a $50 office administration charge as authorized in #7 of TAA lease. Tenants must furnish date they have arranged for utilities to be turned off. If no date is furnished Colonial will put in their Colonials name and tenant will be charged”. The TAA lease #40 clearly states “Security Deposit Deductions and other charges. You’ll be liable for the following charges, if applicable: unpaid rent; unpaid utilities; unreimbursed service charges; repairs or damages caused by negligence, carelessness, accident, or abuse, including stickers, scratches, tears, burns, stains, or unapproved holes; replacement cost of our property that was in or attached to the dwelling and is missing; replacing dead or missing alarm or detection-device batteries at any time; utilities for repairs or cleaning; trips to let in company representative to remove your telephone, Internet, television services, or rental items; trips to open dwelling when you or any guest or occupant is missing a key; unreturned keys; missing or burned-out light bulbs; removing or rekeying unauthorized security devices or alarm systems; agreed reletting charges; packing, removing, or storing property removed or stored under Par. 14; removing or booting illegally parked vehicles; special trips for trash removal caused by parked vehicles blocking dumpsters; false security-alarm charges unless due to our negligence; animal-related charges under Par. 6 and 27; government fees or fines against us for violation (by you, your occupants, or your guests) of local ordinances relating to alarms and detection devices, false alarms, recycling, or other matters; late-payment and returned-check charges; a charge (not to exceed 4100) for out time and inconvenience in our lawful removal of an animal or in any valid eviction proceeding against you, plus attorney’s fees, court costs, and filing fees actually paid; and other sums due under this Lease. You’ll be liable to us for: (A) charges for replacing any keys and access devices referenced in Par. 5 if you don’t return them all on or before actual move-out date; (B) accelerated rent if you’ve violated Par. 32; and (C) a reletting fee if you’ve violated Par. 10”.Picture charge for $44.88: This charge is authorized as per Tenant Contract and last page of the inspection sheet #3. It clearly states “I will be charged for any digital pictures taken of the property to show the condition of the property when I vacate. I will be charged for the service call/labor/any prints and CD’s plus extra postage it takes to mail the pictures/prints or CD’s. This was initialed by tenant at the lease signing and acknowledged. We lowered this amount to $24.88. The Tenant Contract and Notice of Intent to Vacate #** clearly states “Tenant will be charged 15% of any bill (for required repair/cleaning, etc.) Colonial has to schedule due to tenant’s failure to do so”. Corrections have been made due to corrections on maintenance. Irreparable damages/Accelerated depreciation: $123.44 is for that the yard/ground in front/back has cracks (lack of watering) and grass brown spots. The $123.44 was estimated how much it would cost to have a vendor to go there incl. water usage, to water lawn and treat brown spots areas. Please see the pictures from the move-out inspection. [redacted] cleaning $165: The Notice of Intent to Vacate clearly states “If in our judgment the premises are not left clean, $95 to $500 will be charged for cleaning. $95 can be charged even if only one (1) item is left to be cleaned”. Please keep in mind that Colonial does not have in-house maintenance, we use independent contractors and they set the prices and schedules. Please review the pictures, they show several items that were overlooked/missed by tenant to clean. The TAA lease #38 clearly states “Cleaning. You must thoroughly clean the dwelling, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms. You must follow move-out cleaning instructions if they have been provided. If you don’t clean adequately, you’ll be liable for reasonable cleaning charges—including charges for cleaning carpets, draperies, furniture, walls, etc. that are soiled beyond normal wear(that is, wear or soiling that occurs without negligence, carelessness, accident, or abuse).”C 1. Colonial has given to tenant an itemized list of all charges as required per JP Court incl. estimated items.2. Tenant has not been charged for any items that indicated with O=Owner. These are owner charges and owners responsibility. Tenant has only been charged for items that indicated with T=Tenant. As per Texas Property Code and TAA Lease, home owners are only required to make repairs that are considered health and safety not cosmetic. Colonial is only the agent for the owner, if an owner does not wish to make cosmetic repairs than there is nothing we can do. Colonial can make only the recommendations to owners.3. Past Tenant inspection sheet is not relevant. 4. The TAA lease #28 clearly states “If you or any guest or occupant is present, then repairers, servicers, contractors, government representatives, lenders, appraisers, prospective residents or buyers, insurance agents, persons authorized to enter under your rental application, or our representatives may peacefully enter the dwelling at reasonable times for reasonable business purposes. If nobody is in the dwelling, then any such person may enter peacefully and at reasonable times by duplicate or master key (or by breaking a window or other means when necessary) for reasonable business purposes if written notice of the entry is left in a conspicuous place in the dwelling immediately after the entry. Law officers with search or arrest warrant of those in hot pursuit may be allowed to enter.” We have attached with this email a revised Damage Deposit and/or Rent Refund breakdown. The new balance owed is $174.54. Please review everything.

Complaint: [redacted]
I am rejecting this response because: the he lease does not give you the authority to swindle people, which your company has been known to do. I was told I had to do a move out inspection. I was NOT told I had to find a new **nant before the move out inspection or I would have wai**d until a new **nant was found THEN set up my move out inspection. I was mislead and/or told incorrectly regarding Colonial's business practices. I will let the proper agencies handle this shady company further. If your employees aren't able to explain the lease and simple processes, they should not be employed. 
Regards,
[redacted]

The tenant was told on their damage report that included photos of the effected areas requiring touch up, all being INSIDE the home. His statements of them being on the exterior are false. He was also informed that ALL vendors must provide before and after photos of repaired items and that while not obligated to; we would happily provide home with copies.  After screaming profanities, in a recorded conversation, he declined.All charges for damages are in line with his lawful binding TAA Lease, Tenant Contract and Inspection Sheets. Again as an agent for the homeowner, it is simply our job to collect damages and repair his home. Due to Texas Fair Housing, we simply can not deviate from the letter of the contract. Again, if he would like after photos of the shrubs and painted areas to compare to his move out inspection photos, we would be happy to oblige him.  Cordially,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never been treated this badly by any business before. I am paying them solely because I want nothing to do with them. Do I believe we should pay this? No. They said only third party collections settle but they are on this very website settling. They said that none of the money goes to them and it all goes to the property owner but they probably did not talk to the property owner. My biggest issue with this company is how they speak and treat me. Which was stated many times. I called yesterday to ask if they would accept personal check for final payment. Immediately they told me I had to pay the 645.63 or make monthly payments. They told me legally they did everything. She has to get this out before I could even ask the simple question that I was calling about. During this process I have been talked down to and made to feel awful. Dealing with their very unprofessional attitudes...I just hope they can learn to deal with people in polite professional manner. No good tenant like my husband and myself deserve to be treated as we were. I had sent out the full payment of $645.63 on March 2, 2015.
Regards,
[redacted]

The total deposit was $1395 (Security Deposit $995, addition$50 security deposit after 2nd lease renewal, pet deposit $300, andgarage opener deposit $50=$1395). There was also a $200 Pet Fee which isnon-refundable. The Notice of Intent to Vacate clearly states “If in ourjudgment the premises are not...

left clean, $95 to $500 will be charged forcleaning. $95 can be charged even if only one (1) item is left to be cleaned.”Please keep in mind, we don’t have in-house maintenance, we use independentcontractors and they set the prizes and schedules when they can do the work.Other things had to be done first before cleaning took place. We do also havepictures to show proof that property was not cleaned at move-out inspection. Thecarpets had to be replaced due to the heavy pet smell in the bedrooms. Thecarpet receipt that was submitted by the Watson’s did not indicated that thecarpets where enzyme/deodorized as required per the Animal Addendum #18.MOVE-OUT. “When you move out, you’ll pay for defleaing, deodorizing, andshampooing to protect future residents from possible health hazards, regardlessof how long the animal was there. We—not you—will arrange for theseservices.”  We hired another company todo the enzyme/deodorize carpet. But the carpets where badly saturated withanimal, that even the enzyme/deodorize would not help to save the carpet. Thecarpets had to be replaced in the bedrooms. The Animal Addendum #17 clearlystates “ LIABILITY FOR DAMAGES, INJURIES, CLEANING, ETC. You and all co-residentswill be jointly and severally liable for the entire amount of all damagescaused by the animal, including all cleaning, defleaing, and deodorizing. Thisprovision applies to all parts of the dwelling unit. Including carpets, doors,walls, drapes, wallpaper, windows, screens, furniture, appliances, as well aslandscaping and other outside improvements. If items cannot be satisfactorilycleaned or repaired, you must pay for us to replace them completely. Paymentfor damages, repairs, cleaning, replacements, etc. are due immediately upondemand.’ The drain cleaning is authorized as per the Tenant Contract and Noticeof Intent to Vacate #15 clearly states “All drains must be cleaned, a tool willbe used to check the drains.” We will remove the $50 of the utilitiesadministration fee. It is correct that the utilities where already in our namewhile the Watson’s occupied the property. We normally don’t have utilities inour name while occupied. The maintenance charge for $103 will stay. Door stopsindicated on move-in inspection sheet as OK, missing at move-out inspection.Hooks will stay because we reviewed the new management pictures (the Watson’sare the first tenant) and it shows that there where no hooks in the kitchencabinet same with the garage control cover. The charge for $130.76 isauthorized per Tenant Contract and Notice of Intent to Vacate #22 it clearlystates “Tenant will be charged 15% of any bill (for required repair/cleaning,etc.) Colonial has to schedule due to tenant’s failure to do so.” The picturecharge is authorized as per Tenant Contract and last page of the inspectionsheet #3 clearly states “I will be charged for any digital pictures taken ofthe property to show the condition of the property when I vacate. I will becharged for Service call/labor any prints and CD’s plus extra postage it takesto mail the pictures/prints or CD’s.” This was even initialed by tenant at thelease signing that they understand. The reinspection charge for $110 will stayas per Tenant Contract and Notice of Intent to Vacate #19 clearly states“Tenant is to schedule appointment and may be present for move-out inspection.The inspector is to ONLY write what they see. They will not give advice or makeany statements about condition or work needed. If a property needs to bereinspected for any reason, a $55 fee will be charged on each inspection.” TheWatson’s scheduled a move-out inspection for 7-29-15 at 9:30am. When theinspector arrived, she found that they were not ready for their scheduledappointment and took 2 keys from them and instructed them to leave the remoteson counter and lock bottom lock on front door. Inspector went back on 7-1-15and was finally able to do the move-out inspection. After all work was done(maintenance, cleaning, etc.) inspector went back to reinspect to make surethat all work is done of what tenant has been charged for. A revised DamageDeposit and or Rent Refund breakdown is attached with email and so are somepictures from the move-out inspection to show the condition of the property atmove-out.

Again, we stick to the letter of the TAA lease, inspection sheets, and tenant contracts; all of which each tenant signs and agrees.  It is simply our job as agents of the homeowner to protect their investment. Please feel free to have your attorney contact ours directly. I will transfer your file to their office as soon they are contacted. Cordially,[redacted]

On February 27, 2015 I spoke with Mrs. [redacted] on the phone regarding property management and assisting her with the tenant that she and her husband rented to in December, 2014. They wanted their tenant to move into the property or be evicted. On that same day I emailed Mr. and Mrs. [redacted] a copy of...

our contract, Information about Brokerage Services, direct deposit form and utilities form for their review and a brief overview of property management and said to please go over the paperwork and email me if they had any questions (email #1).
On March 4, 2015 they came in and signed the management contract with us. At that time they said that they had been looking for a buyer but with no results for many years. They did not say that they were still going to look for a buyer. We also gave Mr. [redacted] a discounted management fee of 9% as opposed to our usual 10%. I also introduced them to [redacted] who went over how the eviction process would be handled and how much it will cost. I also emailed the tenant that day stating that we would be managing the property from that day forward (email #2).
The tenant failed to pay rent for March so an eviction was filed with the JP court on the on March 11, 2015 with a court date of March 25, 2015. On March 25th [redacted] emailed the owner with an update saying that March 31, 2015 was when the tenant had to be out of the property. At that time she also notified them that the lawn was in need of mowing (email #3). The owner didn’t respond to the email but called on the 27th of March. The owner was asked about getting the work done so that we could start showing the property since the file says that the owner is to do all work. The owner said we would get an update by close of business Saturday (March 28, 2015). The owner didn’t follow up and was contacted again on Monday, March 30, 2015. We were told that work was contracted out and that we could start showing it on the 1st (email #4).
On March 31, 2015, Mr. [redacted] called stating that he had a buyer for the home and what do they need to do and will the 60 day notice in the contract still apply. [redacted]’s were told yes, it applies and since they didn’t notify us in advance of the sale they owe 6% of the sale price. The management contract clearly states that if the contract is cancelled they owe us a termination fee of $100.00. This section of the management contract was initialed by Mr. [redacted].
On Sunday, April 5, 2015 they sent an email (#6) stating to do no work at the property and that they didn’t want to pay for the grub worm treatment, which is also in the contract to be done. The contract does state in Special Provisions that the owner is to do his own work. We refunded the cost of the grub worm treatment back to the owner’s account. On April 6, 2016 I notified the inspector to do nothing however the inspection itself was already done. No work has been done to the property and no one had been in the property since April 6th. The home was left in the condition it was in on the day of inspection. The owner knew that the home was vacant and knew that it needed to be mowed on March 25th. On April 9th they then called and asked what they needed to do and I stated that they needed to give us notification in writing that the contract is to cancel at the end of the 60 day period. The owner said that we should get it that day or the next because they were out of town. We received the email on the 20th (email #5) and the certified mail a few days later. They knew that we received the notification since we had to sign for the delivery.
On May 5th I completed my paper work and May 8th the account was closed by the bookkeeper and a final statement (#7) and the only key that we received (#8) from the owner were mailed to the owner at [redacted]. This is the address they provided in the certified letter (#9). We have no control over the Postal Service once they receive our mail.
Mr. [redacted] was told that there is no balance owed because of the termination fee and the year end closing fee, also provided for in the contract. After the charge for the eviction cost, termination fee and year end closing fee the owner owes us $5.95. I told the bookkeeper to please write it off and close the account. In this time we, per the contract, collected no management fee since the contract states that we collect our fee while the property is occupied. Since the tenant did not pay rent we’ve made no money yet have expended the effort to try to collect the rent and then going through the eviction process and advertising the property for rent.
We were placed Off Limits by Fort Hood in June of 2010 and was removed from that list in November of that same year. During that time we signed no contracts for either management or lease with any member of the military. The contract that Mr. [redacted] signed is valid.
Tell us why here...

Aloha [redacted], I realize this is a late response but am sending it anyway. The earrings for order 38564 had been finished but were waiting for Repair #[redacted] to be completed.  Ms. [redacted]’s friend or relative, [redacted], meanwhile came to pick up the earrings on 10/8/2015.  We offered to...

mail it ahead of the repair but she said that she would do so.   Because picking it up here would now incur sales tax, we adjusted the purchase amount lower so she would not have to pay for the difference.  Ms. [redacted] came back later to pick up the repair.  We learned then that the earrings still had not been shipped to Ms. [redacted].  We trust that both pieces are now in Ms. [redacted]’s possession. We sincerely apologize for the delays and also for the late communication responses. Mahalo, [redacted]

Complaint: [redacted]
I am rejecting this response because: I was still advertising the home AND had in**nded on continuing to do so until a **nant was found. I was told I HAD to do a move out inspection and since I was vacating in April, I set it up for then so that a new **nant could move in ASAP. To my knowledge, Colonial was not going to advertise the home until closer to Sept/Oct. I was told of the management company's policies INCORRECTLY. I WAS TOLD TO REFER PO**NTIAL **NANTS TO COLONIAL FOR APPLICATION, SCREENING, etc. I am assuming to also view the home since I had vaca**d it and given my keys to Colonial. I was still in the lease and would have had to pay May's rent, had a **nant not been found, correct? The replacement **nant most likely came from MY advertising the home on several outlets. I was never told I had to find a replacement **nant BEFORE I vaca**d the property, probably because I was still in the lease. If I would have known that, I WOULD HAVE SET MY MOVE OUT INSPECTION FOR WHEN A NEW **NANT WAS FOUND. More than likely, Colonial would have found the new **nant, since I was told to refer all po**ntial **nants TO THEM via advertising. I called for clarification regarding my lease and was told the INCORRECT THING by two employees. I was also told incorrect processes regarding the remainder of the lease, move out inspection, advertising, replacement **nant, etc. This is absolu**ly ridiculous business practices and I have already contac**d every military authority (jag, consumer affairs, etc.) who handles these types of shady businesses. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As already explained before, we only settle on accounts that are several years old and have been turned over to the Credit Bureau and/or 3rd partie Collection Agency. [redacted] has called me yesterday (3-2-15 and stated that she will send a check for the total amount owed. I offered her that she can make payments to the balance owed, as I offered this option in an email to her before. Everything was done as in accordance of the TAA lease, Tenant Contract, all addendums and Notice of Intent to Vacate.

This dispute is currently reviewed.

Complaint: [redacted]
I am rejecting this response because:Colonial Real Estate has an unethical business practice. They have numerous complaints against them; which proves the company should be shut be shut down. Futhur action will be taken in court. Good luck. 
Regards,
[redacted]

This email is in response to complaint [redacted], filed on behalf of [redacted]. A former tenant of   [redacted]  [redacted] **  [redacted]. I have reviewed [redacted]'s move-out photos and inspection sheets. [redacted], just as all tenants with Colonial Property Management went...

through an hour long lease signing. During this time, he was shown a 30 minute instructional video provided by TAA explaining the leasing process. He then upon completion of watching this video was taken line by line through the TAA lease, Tenant Contract, and his Inspection sheet. After thorough explanation, tenants are then give Seven (7) Days to take home, fill out, and return our inspection sheet. We are one of the only property management companies, that we know of who allow a full week, most only allow 72 hours. We are well over the industry standard allowed to complete inspections and no one in good conscience could state that we rush this process. That being said, [redacted] had made some minor deductions from the balance owed to the home owner of [redacted]. Deductions that she did not have to compromise on, our having lawfully charged for items explicitly not listed in [redacted]'s inspection sheet upon move-in. When our inspectors go into a home, they are only armed with the very inspection sheet the tenants filled out at move in. They are advised and sign legal documents stating they understand that they must list ALL existing damage or they will be charged. Inspectors simply can not discern between past/present damage beyond what the tenant has provided.  We can provide you with a copy of [redacted]'s seven page inspection sheet if you wish. While we appreciate his frustration, we simply have no way of knowing he did not cause the damage if he neglected to document it on his inspection sheet. This document is not only signed and initialed, it is incredibly detailed and printed in black/red/highlighted ink. We, as an agent to the owner have a duty to protect their investment. That means charging tenants for damages caused to the property during their tenancy. Tenants are not only given a complete break down of damages, they are provided with dated inspection photos from their move-out inspection. In accordance with the TAA Lease and the Texas Fair Housing Act, we simply can not deviate from the letter of the legal binding contracts, all of which [redacted] read, signed, and agreed to. As previously advised, we would be willing to set up a payment plan, on behalf of the homeowner of [redacted].      Thank you,

Complaint: [redacted]
I am rejecting this response because: They charged me $200 for a smoke detector violation that was in fact not a violation because they weren't broken when we moved out because they were not beeping. They entire debt needs to be removed and they can keep the deposit while I have an attorney through JAG look into the situation and begin a process to put them back on the black list through Fort Hood Military Base in Texas. I also sent them an invoice for a broken master bath toilet roll holder that we put in a work order for when we moved in 2 years ago that they failed to fix. This is the email that I sent them just this morning regarding their response. With all do respect, if the batteries are dead in a smoke alarm, it beeps. A loud, obnoxious, annoying beep and they were not beeping during inspection. Therefore, in our eyes, the batteries were not dead. We should not be responsible if the batteries died after inspection, correct?The grass was not cut when we moved in, so therefore you and I both can not prove when these "brown" spots occurred. We were not as "nit picky" as your inspectors when we moved in because we understood that this was a rental and things were not going to be perfect. Things were going to be dented, not mowed, maybe not working. But it seems as though you expect this home to be in better condition than when we moved in. We are not responsible for making the home better, just maintaining it with exception to normal wear and tear. I still also have gotten absolutely no response regarding my invoice that I billed to your company regarding your lack of commitment to fixing a work order that we submitted when we moved in regarding the broken master bath toilet paper roll holder. We submitted a work order at the companies request and still they didn't fix it. It is not my job to do theirs and keep asking for something that we submitted a work order for to be fixed. We should get a proper reimbursement for living with that for two years as well as the bad molding and caulking that was on the master bath tub. Mold can cause people to get severely ill including ear infections, strep throat, and sinus infections all of which my two sons got for a solid 6 months while we lived there. I can even provide the doctors notes and their surgery notes detailing that they were in fact sick for 6 months. We informed you about the mold and again, the company had not done anything to rectify the situation.The inspection was so detailed that your company knows that a renter is not going to be as detailed as you are during their move in inspection because we have some common sense and we understand that a rental is not going to be perfect and its a used product so we don't mark every little item down, yet you charge us for it when we move out. I can promise you that the light fixture in the kitchen was broken when we moved in, but we didn't think to write it down, because again, its a used house. Also those light fixture break down over time due to the bulbs that are used in those and they break apart on their own which is also normal wear and tear. I'm wondering if there is a scam going regarding situations like these. It was broken before we moved in so did you charge the previous renters for the same light fixture that you are charging me for? All questions that we can bring up in court if this needs to move to a civil court case.The owners asked for $895 for a deposit. If they didn't think that could cover all damage, then they should have asked for more. In my 10+ years of renting, never have I ever not received my full deposit back until your company came along. It is absolutely ridiculous that you take our full deposit and then ask for an additional almost $400. That is even more than 1 months rent. You are taking advantage of people who have busy working lives that don't have time to meticulously document everything little thing that is wrong in the house and then turn around and mark every little thing when they move out.Where is this updated due bill? Also, my invoice needs to be accounted for and not ignored and we need to get reimbursed for not receiving proper rectification for a work order that was never complete and ignored by the company.Thank you,[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I submitted my disput on 3/31/16 which was over a month ago. I personally paid a cleaning company $200 for my move out and additional fees for carpet cleaning and I have proof and witnesses to back that...

up. I have emailed colonial many times concerning this issue and have yet to hear a response. I have been in contact with the home owner via email throughout the whole corse of my leasing contract and I have emails bwtween the owner and I including pictures with many problems concerning this home and appliances prior to me moving in and throughout my stay. I also have proof that Colonial tampered with the refrigerator handle in order to take photos claiming damage when in fact they are the ones who ripped the handle off to take the photo which is fraud. If they had a complaint they should have taken a picture of the damages the way they claim I left it. Not rip it off to make it look worse. I owner and her family friend contacted me claiming I glued the refrigerator handle on, if that was the case at what point did it get ripped off? Two different stories coming from colonial and the home owner they contacted. I have witnesses who seen the handle attached the day I moved out. I also have emails between the home owner and I stating issues I was having in the home, many causing me to spent hundreds of dollars on hotel rooms for me and my two children on separate occasions due to air conditioning issues that Colonials emerging maintenance never handled after me leaving messages. I had to contact the home owner that is in Germany and have her send someone out to fix it. I was never reimbursed for my hotel room spendings and also had to pay full rent for a home I could not live in. I have all email records and witnesses to fight these allegations.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory in closing this Revdex.com complaint. I still believe that Colonial REPM must re-evaluate their lease and make changes that are to the benefit of their business AND not to the detriment of their tenants. I still believe that additional money is owed to me.Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: I was informed that they do not settle and receive a fine for settling but they admit that they have settled. I am not understanding what the difference is? "Rant and rave" that is unnecessary. I was frustrated, in which most people would be. I wasn't offered any alternative payment plan or anything. Especially due to the late notice. We did a lot and moved out of the property before the 31st and had to stay in a hotel because we planned on the new tenant moving in the beginning of the month. Which the new tenants disclosed to me. I did call and speak to employee about feeling uncomfortable about people showing up to me home randomly. It was never discussed with me the difference of you finding a tenant or myself finding the tenant. I feel like I cleaned the home, walked prospective tenants around the property and answered all of their questions. Which was all the work behind securing the new tenant. If someone does not have the money and wasn't given sufficient notice wouldn't a business come up with alternative methods to work with a tenant that paid rent for two years without issues. My issues were not addressed and resolution was not achieved.
Regards,
[redacted]