We received your correspondence from the Revdex.com regarding order # [redacted] placed via telephone 10/17/We regret any inconvenience we have caused regarding your order We received shipment information from our supplier that indicates the 3-Piece Circles Rug Set was shipped 12/15/via UPSTracking indicates the rug set was delivered 12/16/to the front desk Our records indicate that credits equaling $($was credited 11/8/and $was credited 11/11/2014) were issued for the Dirt Devil Featherlite Bagless Vacuum as of 11/11/ We hope this information is helpful to youWe appreciate the opportunity to explain
The affidavit Ashro mailed to Ms [redacted] attention in September was returned as undeliverableAs a result of the delay, Ashro has elected to request deletion of the account information from Ms [redacted] consumer credit fileThis change could take up to days to appear on a consumer credit report
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing listing We are in the process of removing your name, as listedPlease be aware if there would be any changes to your name and address from what is listed, you would need to contact us again Additional avenues we recommend exploring for additional information online are DMAchoice.gov where you may specifically select what you prefer to receive or decline However, it is still possible you may receive another catalog from us, as some catalogs are already at their shipping destinations, to be released at a later date The entire process can take six to eight weeks If any are received you may discardFurther, please note that Colony Brands does not request consumer credit reports on consumersMonroe & Main, a Colony Brands subsidiary, requested a copy of your consumer credit report in May of as part of a consumer initiated credit transactionMidnight Velvet has no record of requesting a copy of your consumer credit report Figi's is not a subsidiary or affiliate of Colony Brands
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have called this company several times My balance was only around $and the payment should be $not $35.How can the next month's charges be past due before the next month due date is weeks away?This company has called several times after pm and I have the cell phone records for evidence.I have emailed them asking them not to use my work issued cell phone number ending in 6941.I am not allowed to receive phone calls from bill collectors on that line It is an emergency cell contact phone for work onlyI will be willing to pay off the account in the amount of $until the balance is paid off.I have not used this account since November [redacted]
Mr [redacted] telephone number has been removed from the other Mr [redacted] account recordsMrMajor should not receive any further calls regarding the accountMontgomery Ward regrets any inconvenience he may have experienced as a result of this matter
Swiss Colony offers its sincere apologies for failing to deliver her gift to its intended recipientsThe agent who handled the order did not follow company policy in this matterThe address to which the merchandise was to be shipped was incorrectly included on Swiss Colony's fraud fileWhile this was an error in and of itself, it should not have resulted in the cancellation of Ms [redacted] order and the holding of her checkBoth the agent and the agent's supervisor are being retrained regarding the proper procedures for this situationHer refund has been processed and mailed to her home
We received the correspondence from the Revdex.com regarding a gift sent to your son James from order # [redacted] We extend our apologies for the difficulties you have experienced attempting to resolve your concerns with a gift credit letter and reimbursement for the return of the giftCustomer satisfaction is very important to us and we are grateful for the opportunity to assist you in this matterThere were a series of errors that occurredWe are looking into these concerns and have forwarded the information to the proper departments for their review and evaluationOur investigation shows the order was credited in error as opposed to sending the gift credit letter per your requestUnfortunately, this was then compounded when the information was received for the reimbursement of return shippingWe sincerely regret this occurredYour refund of $was issued 12/23/and set to arrive within seven to ten business daysWe are also shipping a complimentary Snack Mix to arrive around January 3rd, Please enjoy with our complimentsPlease be assured it is not our practice to handle our customer concerns in this mannerOur apologies for the inconvenience you experiencedWe sincerely hope you’ll allow us to serve you better in the future One Step Ahead Thank you, [redacted] ***Customer Service
Ginny's does not offer or accept deletion of account information in exchange for payment of a delinquent accountMs [redacted] account was charged off as a loss in July of When she paid the account in full in November of the status of the account was updated to reflect the pay offThe information furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account Nonetheless, under the circumstances and given the small balance on the accountGinny's has elected to request deletion of the account information from Ms [redacted] credit filePlease note that this change may take up to days to appear on a consumer credit report
From: [redacted] [redacted] Date: Mon, Dec 8, at 7:AMSubject: Re: Seventh Avenue Delayed Shipment Notice for Order [redacted] To: [redacted] Cc: [redacted] [redacted] [redacted] [redacted] To Whom It May Concern:I am extremely frustrated and disappointed in your company and its inability to meet customer demand Christmas comes each and every year and it's the busiest (and most profitable) shopping season of the year A reputable, professional company prepares for this by making sure that sufficient quantities of inventory are on-hand for customers and meets its commitments when orders are placed The Revdex.com Code of Advertising Section 7(F) (see attached) states this clearly Seventh Avenue used to meet my expectations every time I shopped there, but not this year One item is understandable as an oversight Four unavailable sale items in the same order begins to look deceptive.I placed my Christmas order at the end of November to take advantage of your advertised sales (like many others) At that time, everything I ordered was in-stock and available to ship in time for Christmas according to your website Had I shopped in a traditional "brick and mortar" store, I would have had these items in my hand at checkout and in my car moments later Other online stores I order from have had no problem fulfilling my orders With your company, all I had in my shopping cart were phantom items that vanished a week after I checked out.I have to date received four emails from you informing me that items I ordered for my children are not in stock, not available and will not ship until January or February You ask if I want to keep these orders or cancel What I want is for you to meet your obligation to me and fulfill my order in time for Christmas! An "IOU" or back-order email makes a terrible gift for little kids on Christmas morning!As it is now two weeks from Christmas, I cannot order these items from another store in time for Christmas I relied upon Seventh Avenue and your family of companies (Wards, Country Door et al) as I have in years past for my Christmas shopping needs The items that are not in stock were the "big" gifts for all of my children, who will now look up at me on Christmas morning and ask why Santa didn't bring them the things they asked for I am waiting to see more of these "delayed shipping notifications" informing me that this year, disappointment and tears are what we have to look forward to on Christmas morning.Thanks for letting us down I have filed a complaint with the Wisconsin Revdex.com (see attached), contacted the complaint department at the Federal Trade Commission and my local television news consumer investigator My desire is that this does not happen to anyone else and that your company honor the commitments it makes at point-of-sale.Sincerely, [redacted] 01/15/02/04/DWAction Fire Engine RiToy [redacted] 01/05/DWPlush Character Throws [redacted] 12/26/DWLeapPadCustom Edition Kids Learning Tablet by LeapFrog [redacted] 12/26/DWLeapPadCustom Edition Kids Learning Tablet by LeapFrogShip to Arrive by: Christmas`On Mon, Dec 8, at 5:AM, Seventh Avenue < [redacted] wrote:If you can't see the images in this email, please click here.Shop NowCheck Your AccountPay Your BillContact Us Thank you for shopping with Seventh Avenue Your order number is [redacted] DEAR [redacted] ORDER NO: [redacted] 12/08/ We're very sorry, but we won't be able to ship the following item as soon as we'd like Recipient Contact Us By Revised Ship Date Item Description [redacted] 01/15/02/04/DWAction Fire Engine RiToy If you'd like to keep this item on order, please contact usIf we have not heard from you by the date(s) above, and we have not been able to ship this item by then, by law we must cancel this item and make any adjustment necessaryIf you know you don't want to wait, simply reply to this email, call us at 800-395-8631, or visit us on the web using the order link below We'll make any necessary adjustment to your account promptly If you choose to call us, please be sure to have your order number ready for faster processing We're very sorry for any inconvenience this causes You can check your order via the internet at: http://www.SeventhAvenue.com/user/get_order.cmd?orderNumber=51486513&lastName=CO...⇄
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like a summary of the last two orders that she mentioned mailed to meI would like a history of my account from start date mailed to me,and accounting of all payments to themI need to see what was orderedI do not recall any orders after returnshealth failedDidn't order anything since, So I need proof of what she's saying and see if it was actually meShe can contact me directly at my email, [redacted] or my home address, which she should have with this informationI need verification Please and Thank you I w[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
The information Ms [redacted] provided is equivalent to providing a copy of the front of a check as proof of paymentIt demonstrates an intent to pay, but it does not indicate that the transaction was successfully completedThe balance in the account immediately prior to and immediately after the payment are necessary to indicate Ms [redacted] bank accepted and honored her paymentSince Seventh Avenue has no record of the payment, Ms [redacted] will need to provide documentation that the payment transaction was successfully completed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHello, Revdex.com of Wisconsin!Yes, I am satisfied with Colony Brands response to my complaint!They credited my account to a zero balance!Thank you so much! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact the Revdex.com if I hear from this business again Regards, [redacted]
We received the correspondence from the Revdex.com regarding your orders and account balance We apologize for any confusion and appreciate the opportunity to explain Our Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within days Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” Your returns were promptly credited upon processing at various timesShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitAs a courtesy, 10/29/credit was issued for shipping and processing on two orders Additionally, twice, items were returned using the Smart Label option at a cost of $to be applied to your account when returned This information is clearly disclosed on the label prior to its removalYour account balance was as low as $on June 7, 2014, but the subsequent increase was not caused by any fees assessed by Monroe and MainThe balance increased to $due to two purchases made on June and June 20, NOTE: All purchases, charges and credits are reflected on your monthly statementPlease review your records if you believe you have not received credit for a returned item Our records indicate the last date of a zero account balance was 7/18/Since that date you have incurred charges totaling $on your account and received credits for returns totaling $472.52, creating a principal balance of $ You have also incurred finance charges and late fees totaling $42.78.Payment on your account total $182.86, leaving a total unpaid balance of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I never had an account numberI have an open account or account in collections for ginnys,Swiss colonyEvery time I've called in they used my social security number [redacted]
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 2/23/A refund check in the amount of $was mailed to your address on 04/01/Please allow to days for the check to arrive We apologize that the item you ordered was no longer available and for any inconvenience you have experiencedSincerely, Ginny’s
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 7/16/via internetWe sincerely apologize for any disappointment with your order for the Plush Storage SofaWe sincerely apologize for the long delivery delay, and the problems involved in the actual delivery of your item, as well as the condition it arrived inThank you for bringing these issues to our attentionThese concerns have been forwarded to the proper departments for additional review and consideration Upon speaking with one of our representatives on 9/3/a full refund was issued to your account, and the item may be disposed ofWe value you as a customer and are sending by separate mail a $gift certificate for your use We are sorry we disappointed you, but look forward to a satisfactory resolutionSincerely, Montgomery Ward
We received your correspondence from the Revdex.com regarding order # [redacted] placed via telephone 12/3/ On 10/8/2014, order # [redacted] was placed via phone for a $gift certificateNo payments were received toward this balance Our records indicate that a $ gift certificate was redeemed on order # [redacted] The order total of $was reduced to $Your payment of $was submitted 12/12/On 12/13/ the order was cancelled Due to the unpaid balance for the $gift certificate, your account reflected a refund of $We have cancelled the $gift certificate to fulfill your request for a full refundAs a courtesy, your refund $will arrive within the next seven to twenty-one business days We are not able to locate a $ fee that was allegedly chargedIf the payment was made through a third party service, they would be responsible for any subsequent refund of this feeWe accept credit and debit card payments directly for no feePlease keep this in mind for any possible future orders We hope this information is helpful to youWe appreciate the opportunity to explain
We received your correspondence from the Revdex.com regarding order # [redacted] placed via telephone 10/17/We regret any inconvenience we have caused regarding your order We received shipment information from our supplier that indicates the 3-Piece Circles Rug Set was shipped 12/15/via UPSTracking indicates the rug set was delivered 12/16/to the front desk Our records indicate that credits equaling $($was credited 11/8/and $was credited 11/11/2014) were issued for the Dirt Devil Featherlite Bagless Vacuum as of 11/11/ We hope this information is helpful to youWe appreciate the opportunity to explain
The affidavit Ashro mailed to Ms [redacted] attention in September was returned as undeliverableAs a result of the delay, Ashro has elected to request deletion of the account information from Ms [redacted] consumer credit fileThis change could take up to days to appear on a consumer credit report
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing listing We are in the process of removing your name, as listedPlease be aware if there would be any changes to your name and address from what is listed, you would need to contact us again Additional avenues we recommend exploring for additional information online are DMAchoice.gov where you may specifically select what you prefer to receive or decline However, it is still possible you may receive another catalog from us, as some catalogs are already at their shipping destinations, to be released at a later date The entire process can take six to eight weeks If any are received you may discardFurther, please note that Colony Brands does not request consumer credit reports on consumersMonroe & Main, a Colony Brands subsidiary, requested a copy of your consumer credit report in May of as part of a consumer initiated credit transactionMidnight Velvet has no record of requesting a copy of your consumer credit report Figi's is not a subsidiary or affiliate of Colony Brands
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have called this company several times My balance was only around $and the payment should be $not $35.How can the next month's charges be past due before the next month due date is weeks away?This company has called several times after pm and I have the cell phone records for evidence.I have emailed them asking them not to use my work issued cell phone number ending in 6941.I am not allowed to receive phone calls from bill collectors on that line It is an emergency cell contact phone for work onlyI will be willing to pay off the account in the amount of $until the balance is paid off.I have not used this account since November [redacted]
Mr [redacted] telephone number has been removed from the other Mr [redacted] account recordsMrMajor should not receive any further calls regarding the accountMontgomery Ward regrets any inconvenience he may have experienced as a result of this matter
Swiss Colony offers its sincere apologies for failing to deliver her gift to its intended recipientsThe agent who handled the order did not follow company policy in this matterThe address to which the merchandise was to be shipped was incorrectly included on Swiss Colony's fraud fileWhile this was an error in and of itself, it should not have resulted in the cancellation of Ms [redacted] order and the holding of her checkBoth the agent and the agent's supervisor are being retrained regarding the proper procedures for this situationHer refund has been processed and mailed to her home
We received the correspondence from the Revdex.com regarding a gift sent to your son James from order # [redacted] We extend our apologies for the difficulties you have experienced attempting to resolve your concerns with a gift credit letter and reimbursement for the return of the giftCustomer satisfaction is very important to us and we are grateful for the opportunity to assist you in this matterThere were a series of errors that occurredWe are looking into these concerns and have forwarded the information to the proper departments for their review and evaluationOur investigation shows the order was credited in error as opposed to sending the gift credit letter per your requestUnfortunately, this was then compounded when the information was received for the reimbursement of return shippingWe sincerely regret this occurredYour refund of $was issued 12/23/and set to arrive within seven to ten business daysWe are also shipping a complimentary Snack Mix to arrive around January 3rd, Please enjoy with our complimentsPlease be assured it is not our practice to handle our customer concerns in this mannerOur apologies for the inconvenience you experiencedWe sincerely hope you’ll allow us to serve you better in the future One Step Ahead Thank you, [redacted] ***Customer Service
Ginny's does not offer or accept deletion of account information in exchange for payment of a delinquent accountMs [redacted] account was charged off as a loss in July of When she paid the account in full in November of the status of the account was updated to reflect the pay offThe information furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account Nonetheless, under the circumstances and given the small balance on the accountGinny's has elected to request deletion of the account information from Ms [redacted] credit filePlease note that this change may take up to days to appear on a consumer credit report
From: [redacted] [redacted] Date: Mon, Dec 8, at 7:AMSubject: Re: Seventh Avenue Delayed Shipment Notice for Order [redacted] To: [redacted] Cc: [redacted] [redacted] [redacted] [redacted] To Whom It May Concern:I am extremely frustrated and disappointed in your company and its inability to meet customer demand Christmas comes each and every year and it's the busiest (and most profitable) shopping season of the year A reputable, professional company prepares for this by making sure that sufficient quantities of inventory are on-hand for customers and meets its commitments when orders are placed The Revdex.com Code of Advertising Section 7(F) (see attached) states this clearly Seventh Avenue used to meet my expectations every time I shopped there, but not this year One item is understandable as an oversight Four unavailable sale items in the same order begins to look deceptive.I placed my Christmas order at the end of November to take advantage of your advertised sales (like many others) At that time, everything I ordered was in-stock and available to ship in time for Christmas according to your website Had I shopped in a traditional "brick and mortar" store, I would have had these items in my hand at checkout and in my car moments later Other online stores I order from have had no problem fulfilling my orders With your company, all I had in my shopping cart were phantom items that vanished a week after I checked out.I have to date received four emails from you informing me that items I ordered for my children are not in stock, not available and will not ship until January or February You ask if I want to keep these orders or cancel What I want is for you to meet your obligation to me and fulfill my order in time for Christmas! An "IOU" or back-order email makes a terrible gift for little kids on Christmas morning!As it is now two weeks from Christmas, I cannot order these items from another store in time for Christmas I relied upon Seventh Avenue and your family of companies (Wards, Country Door et al) as I have in years past for my Christmas shopping needs The items that are not in stock were the "big" gifts for all of my children, who will now look up at me on Christmas morning and ask why Santa didn't bring them the things they asked for I am waiting to see more of these "delayed shipping notifications" informing me that this year, disappointment and tears are what we have to look forward to on Christmas morning.Thanks for letting us down I have filed a complaint with the Wisconsin Revdex.com (see attached), contacted the complaint department at the Federal Trade Commission and my local television news consumer investigator My desire is that this does not happen to anyone else and that your company honor the commitments it makes at point-of-sale.Sincerely, [redacted] 01/15/02/04/DWAction Fire Engine RiToy [redacted] 01/05/DWPlush Character Throws [redacted] 12/26/DWLeapPadCustom Edition Kids Learning Tablet by LeapFrog [redacted] 12/26/DWLeapPadCustom Edition Kids Learning Tablet by LeapFrogShip to Arrive by: Christmas`On Mon, Dec 8, at 5:AM, Seventh Avenue < [redacted] wrote:If you can't see the images in this email, please click here.Shop NowCheck Your AccountPay Your BillContact Us Thank you for shopping with Seventh Avenue Your order number is [redacted] DEAR [redacted] ORDER NO: [redacted] 12/08/ We're very sorry, but we won't be able to ship the following item as soon as we'd like Recipient Contact Us By Revised Ship Date Item Description [redacted] 01/15/02/04/DWAction Fire Engine RiToy If you'd like to keep this item on order, please contact usIf we have not heard from you by the date(s) above, and we have not been able to ship this item by then, by law we must cancel this item and make any adjustment necessaryIf you know you don't want to wait, simply reply to this email, call us at 800-395-8631, or visit us on the web using the order link below We'll make any necessary adjustment to your account promptly If you choose to call us, please be sure to have your order number ready for faster processing We're very sorry for any inconvenience this causes You can check your order via the internet at: http://www.SeventhAvenue.com/user/get_order.cmd?orderNumber=51486513&lastName=CO...⇄
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like a summary of the last two orders that she mentioned mailed to meI would like a history of my account from start date mailed to me,and accounting of all payments to themI need to see what was orderedI do not recall any orders after returnshealth failedDidn't order anything since, So I need proof of what she's saying and see if it was actually meShe can contact me directly at my email, [redacted] or my home address, which she should have with this informationI need verification Please and Thank you I w[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
The information Ms [redacted] provided is equivalent to providing a copy of the front of a check as proof of paymentIt demonstrates an intent to pay, but it does not indicate that the transaction was successfully completedThe balance in the account immediately prior to and immediately after the payment are necessary to indicate Ms [redacted] bank accepted and honored her paymentSince Seventh Avenue has no record of the payment, Ms [redacted] will need to provide documentation that the payment transaction was successfully completed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHello, Revdex.com of Wisconsin!Yes, I am satisfied with Colony Brands response to my complaint!They credited my account to a zero balance!Thank you so much! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact the Revdex.com if I hear from this business again Regards, [redacted]
We received the correspondence from the Revdex.com regarding your orders and account balance We apologize for any confusion and appreciate the opportunity to explain Our Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within days Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” Your returns were promptly credited upon processing at various timesShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitAs a courtesy, 10/29/credit was issued for shipping and processing on two orders Additionally, twice, items were returned using the Smart Label option at a cost of $to be applied to your account when returned This information is clearly disclosed on the label prior to its removalYour account balance was as low as $on June 7, 2014, but the subsequent increase was not caused by any fees assessed by Monroe and MainThe balance increased to $due to two purchases made on June and June 20, NOTE: All purchases, charges and credits are reflected on your monthly statementPlease review your records if you believe you have not received credit for a returned item Our records indicate the last date of a zero account balance was 7/18/Since that date you have incurred charges totaling $on your account and received credits for returns totaling $472.52, creating a principal balance of $ You have also incurred finance charges and late fees totaling $42.78.Payment on your account total $182.86, leaving a total unpaid balance of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I never had an account numberI have an open account or account in collections for ginnys,Swiss colonyEvery time I've called in they used my social security number [redacted]
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 2/23/A refund check in the amount of $was mailed to your address on 04/01/Please allow to days for the check to arrive We apologize that the item you ordered was no longer available and for any inconvenience you have experiencedSincerely, Ginny’s
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 7/16/via internetWe sincerely apologize for any disappointment with your order for the Plush Storage SofaWe sincerely apologize for the long delivery delay, and the problems involved in the actual delivery of your item, as well as the condition it arrived inThank you for bringing these issues to our attentionThese concerns have been forwarded to the proper departments for additional review and consideration Upon speaking with one of our representatives on 9/3/a full refund was issued to your account, and the item may be disposed ofWe value you as a customer and are sending by separate mail a $gift certificate for your use We are sorry we disappointed you, but look forward to a satisfactory resolutionSincerely, Montgomery Ward
We received your correspondence from the Revdex.com regarding order # [redacted] placed via telephone 12/3/ On 10/8/2014, order # [redacted] was placed via phone for a $gift certificateNo payments were received toward this balance Our records indicate that a $ gift certificate was redeemed on order # [redacted] The order total of $was reduced to $Your payment of $was submitted 12/12/On 12/13/ the order was cancelled Due to the unpaid balance for the $gift certificate, your account reflected a refund of $We have cancelled the $gift certificate to fulfill your request for a full refundAs a courtesy, your refund $will arrive within the next seven to twenty-one business days We are not able to locate a $ fee that was allegedly chargedIf the payment was made through a third party service, they would be responsible for any subsequent refund of this feeWe accept credit and debit card payments directly for no feePlease keep this in mind for any possible future orders We hope this information is helpful to youWe appreciate the opportunity to explain