We received the correspondence from the Revdex.com regarding your orders # [redacted] both placed November 19th, We apologize for any confusion regarding the subsequent return of the wigs and your account billing In accordance with Ashro’s return policy your account was credited for the merchandise price of the wigs upon return on 12/25/and 12/30/Your account was not credited for the shipping and processing charges, as they are not credited when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitBilling and return information for wigs is listed on the order blank in the center of the catalog or online under Customer Service/HelpFurther, when orders are placed by phone information is given to the customer stating: If they are not completely satisfied and must return the wig for an exchange or refund, you may do so within days of the invoice dateThere will be a 30% restock fee on all wigs returned for a refund; this will be deducted from your refund amount Additionally, the [redacted] Wig was returned using the Smart Label OptionThis option is provided by Ashro as a customer convenience at a cost of $which is charged to your account when the item is returnedThis information is clearly disclosed on the return labelYour account balance incurred finance charges when payment on account was not received in a timely manner We have, as a one time courtesy, credited the restocking fees, smart label fee and finance chargesYour account will reflect a zero balance within the next forty eight to seventy two hours We regret you were disappointed, but we appreciate the opportunity to explain Sincerely, Ashro
We received your correspondence from the RevDex.com regarding order # [redacted] placed via internet 11/18/We sincerely apologize for the poor way in which your concerns were treatedPlease be assured it is not our practice to handle orders or customers in this manner Our records indicate that we received a phone call 12/23/letting us know that the item did not workComplimentary return labels were sent by mail 12/24/Returns processing may take three to four weeks from the date the returned item was shippedAny payment due during this time is the responsibility of the customer until return credit has been issued We have credited your account balance for the Electric Griddle by Black & DeckerAll collection calls will cease We regret any disappointment or distress this may have caused youWe appreciate the opportunity to be of serviceSincerely, Seventh Avenue
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 11/23/ via internetEvery effort is made to provide the best service and highest quality; unfortunately sometimes circumstances are beyond our controlWe apologize for any difficulties you experienced in your attempts to contact us We do our best to assist each and every customer in the most efficient and timely manner possible Our records indicate when your email was received, we called immediately on 12/to ask how best we could assist youWe are sorry the gift was received damaged and a replacement was issued, per your requestThe Holiday Favorites shipped Fed Ex two day delivery 12/22/and should arrive before ChristmasTracking information will be sent via emailWe regret any disappointment or inconvenience this may have caused, and appreciate the opportunity to be of serviceSincerely, Swiss Colony
We received the correspondence from the Revdex.com regarding orders placed in September and OctoberWe are sorry for any confusion regarding your returns and consequent billing Our records indicate three orders were placed and per your request this information was mailed to you on 1/24/ Order # [redacted] placed 9/17/for $included the Jazy Jacket Dress, Elizabeth Hat, and the Magnolia Faux Fur WrapThe dress and hat were returned as difficult to assembleAfter processing, the order was credited for $10/7/There are no return records for the Faux Fur Wrap Order # [redacted] placed 10/17/ for for the Fanny Hat was returned using the Smart Label return option 11/4/as not liking the features and after processing was credited for $ Order # [redacted] 10/17/for $placed 10/17/for the Feria Wardrober was returned using the Smart Label return option and processed 11/5/for credit of $ We promptly credited your account for the prices of the items upon receipt and processingShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitOur guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “All items come with a money-back guarantee only if returned within days of invoice dateYou may request a full [redacted] merchandise refund or exchange (if available)The refund or credit amount does not include the original shipping charges or the return shipping charges.” Two Smart Labels were used to return itemsThis is an option we offer to our customers as a convenience at a cost of $each to be applied to your account when returnedThis information is clearly disclosed on the return shipping labelWe have as a one time courtesy, issued credit for both Smart Labels, and the original shipping and processing to your account Records show one payment of $ was submitted on 2/2/For future reference, please note that a payment is due on your account each month that it has a balanceYour intention to return an item does not exempt you from the need to make a paymentFailure to make the required payment on time and in full results in the imposition of finance charges and late fees, increasing the balance due on the accountCurrently your account reflects a $credit balance which will be refunded within the next seven to fourteen business daysThe remainder of your payment was for the Magnolia Faux Fur Wrap Sincerly, Ashro
The terms and conditions of MsThomas' account require advance, written consent from Seventh Avenue for any covenants, conditions or restrictions on payments made on the accountSeventh Avenue did not provide such consent and, therefore, the condition included on the payment instrument was not valid
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We received your correspondence from the Revdex.com regarding the $gift card from One Step Ahead Please accept our apology for the difficulties you’ve experienced A valid One Step Ahead gift certificate in the amount of $has been issued and should arrive in the next seven to ten business days We hope this information is helpful to youWe look forward to serving you
While Montgomery Ward believes the information it has furnished accurately reflects the payment history and current status of Mr [redacted] account, in the interest of resolving this complaint a request has been submitted to the consumer reporting agencies to delete the account information from his consumer credit fileThis change may take days or more to appear on a consumer credit report
Ms [redacted] should be aware that a consumer’s name and address do not constitute personal informationRetailers and creditors, like Ginny’s, may obtain a consumer’s name and address from a wide variety of sources Secondarily, Ginny’s did not pre-screen Ms [redacted] for the purposes of extending an offer of credit Ms [redacted] was sent an invitation to apply for a credit accountThe material in the catalog clearly states “All credit orders subject to final credit approval.” Finally, with regard to the inquiry on Ms***’s credit report, such an inquiry occurs as the result of a consumer initiated credit transactionMs [redacted] placed an order through Ginny’s web site on January 27, To complete the order Ms [redacted] would have been required to navigate the two screens pictured below The first page allows the consumer to choose a method of payment, included opening a new Ginny’s Choose ‘n Charge account Please note that the option to pay by credit card also appears on this page The second screen appears after the consumer has elected to open a Choose ‘n Charge accountIn order to complete the application process, the consumer must accept the terms and provisions of the account, including providing consent for Ginny’s to obtain a copy of the consumer’s credit report Since the transaction was clearly consumer initiated, and consent was given to obtain a consumer credit report, there is no basis for deleting the inquiry from Ms***’s consumer credit report
Ashro offers its apologies to Ms*** for any inconvenience she may have experienced as a result of this matterMs [redacted] accounts were linked on January 28, Her payment on the account was posted on January 26, 2015, two days before the link was completedBased on system existing rules, Ashro’s billing program defaulted to the only account that had a balance after the link was completed - the accountAs a result, Ms [redacted] was billed on that account and her future purchases will be assigned to that accountNo information regarding either account has been furnished to a consumer reporting agency
Monroe & Main responded to a dispute submitted by Ms [redacted] through a consumer reporting agencyThe date of that response is now included in her consumer credit reportThe report date does not, however, change the charge off date, the date of first delinquency or any other information used to determine the age of the debtMonroe and Main has not stalled or delayed in any way - it responded to the dispute received from the consumer reporting agency within the time limit mandated by the Fair Credit Reporting Act; it has not received a notice of complaint from the CFPB and, therefore, has not had the opportunity to respond to that complaint and, finally, it has responded to Ms [redacted] Revdex.com complaint in a timely fashionMs [redacted] asserted that PA law barred the reporting of information regarding her account to the consumer reporting agenciesHer assertion was incorrect
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards [redacted] I talked to them on Tuesday and they told me that they processed the check on 9/12/not 9/3/ This businesss is not being forthcoming and I specifically requested that they put it in my account as I paid with a debit card They told me that I did not pay by debit card I paid by check This company is not honest I wanted my check in my account I returned the merchandise on 8/18/not 9/2/ They are holding my funds "hostage" and I want that addressed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I won't accept any resolution until I personally see this account taken off of my credit report Regards, [redacted] **
Ms*** failed to pay the required monthly payment due on her account on or before May 5, When payment was not received by May 19, a late payment fee was assessed in accordance with the laws of Ms [redacted] state of residenceMs [redacted] payment of $was received and posted to her account on June 2, 2014, leaving an unpaid balance of $Finance charges were assessed on the outstanding balance for each month in which it remained unpaidAs a courtesy to Ms*** Swiss Colony has credited her account for the late payment fee and accrued finance chargesThe account now has a zero balance
On 9/19/2016 Ms. [redacted] placed order [redacted] for 2 pairs of shoes totaling $268.93. On 10/11/16, Monroe and Main received a payment of $241.00 leaving a remaining balance of $27.93. Monroe and Main did not receive any further payment towards this balance nor did we receive the items back for... credit. Thus, late fees and finance charges have incurred on this account. As a courtesy, Monroe and Main has removed $80.00 in late fees leaving a remaining balance of $44.28. Ms. [redacted] can bring her account current by making payments totaling the Minimum Amount Due before the due date, both of which are shown on her last billing statement.
The two accounts opened in Ms [redacted] name have been consolidated into one account The charged off account has been recalled from the collection agency, information regarding the account has been deleted from Ms [redacted] credit file and the account has been credited to remove all assessed late feesHowever, the balance on the account, which predates the opening of the duplicate account, remained due and payableSeventh Avenue’s records indicate a payment was received on November 20, The account now has a zero balanceSeventh Avenue regrets any inconvenience Ms [redacted] may have experienced as a result of this matter
We received your correspondence from the RevDex.com regarding your mailed order and check in the amount of $188.85. We apologize for any inconvenience we may have caused you. If your order was placed under a different account name or address, please let us know. Ginny’s, like... most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal law requires that consumer payments be processed and posted as of the day they are received. Unfortunately, after investigation, we have not been successful in our attempts to locate your order or a record of your check. If you could please provide an additional copy of your cancelled check, front and back side, you may mail it to: Ginny’sAttn: [redacted] 1112 7th Avenue Monroe, WI 53566 Or fax with cover sheet to: [redacted] We will be happy to further address your concern once this information has been received. Thank you for your assistance in this matter.Sincerely,Ginny's
Ginny's has requested deletion of the account in the name of [redacted] **from all credit files as the only effective way to prevent the account from reappearing on Mr [redacted] credit reportThis change may take days to appear on a consumer credit report
I do expect a copy of the credited bill mailed to me asapI do not want any of this to negatively effect my credit and I want a hard copy of proof that this matter is taken care ofI do not believe anything these people say- as their story and answers change every time the company is contacted Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We sincerely regret any inconvenience Ms [redacted] may have experienced as a result of this matterA records search indicates the number provided is not currently being dialed on any accountWhile we are hopeful the issue has been resolved, the inability to locate the account associated with the telephone number makes it more difficult to ensure it does not reoccurIf Ms [redacted] received another call, we ask that she immediately call the number provided and inform us that the account at issue is not hers
We received the correspondence from the Revdex.com regarding your orders # [redacted] both placed November 19th, We apologize for any confusion regarding the subsequent return of the wigs and your account billing In accordance with Ashro’s return policy your account was credited for the merchandise price of the wigs upon return on 12/25/and 12/30/Your account was not credited for the shipping and processing charges, as they are not credited when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitBilling and return information for wigs is listed on the order blank in the center of the catalog or online under Customer Service/HelpFurther, when orders are placed by phone information is given to the customer stating: If they are not completely satisfied and must return the wig for an exchange or refund, you may do so within days of the invoice dateThere will be a 30% restock fee on all wigs returned for a refund; this will be deducted from your refund amount Additionally, the [redacted] Wig was returned using the Smart Label OptionThis option is provided by Ashro as a customer convenience at a cost of $which is charged to your account when the item is returnedThis information is clearly disclosed on the return labelYour account balance incurred finance charges when payment on account was not received in a timely manner We have, as a one time courtesy, credited the restocking fees, smart label fee and finance chargesYour account will reflect a zero balance within the next forty eight to seventy two hours We regret you were disappointed, but we appreciate the opportunity to explain Sincerely, Ashro
We received your correspondence from the RevDex.com regarding order # [redacted] placed via internet 11/18/We sincerely apologize for the poor way in which your concerns were treatedPlease be assured it is not our practice to handle orders or customers in this manner Our records indicate that we received a phone call 12/23/letting us know that the item did not workComplimentary return labels were sent by mail 12/24/Returns processing may take three to four weeks from the date the returned item was shippedAny payment due during this time is the responsibility of the customer until return credit has been issued We have credited your account balance for the Electric Griddle by Black & DeckerAll collection calls will cease We regret any disappointment or distress this may have caused youWe appreciate the opportunity to be of serviceSincerely, Seventh Avenue
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 11/23/ via internetEvery effort is made to provide the best service and highest quality; unfortunately sometimes circumstances are beyond our controlWe apologize for any difficulties you experienced in your attempts to contact us We do our best to assist each and every customer in the most efficient and timely manner possible Our records indicate when your email was received, we called immediately on 12/to ask how best we could assist youWe are sorry the gift was received damaged and a replacement was issued, per your requestThe Holiday Favorites shipped Fed Ex two day delivery 12/22/and should arrive before ChristmasTracking information will be sent via emailWe regret any disappointment or inconvenience this may have caused, and appreciate the opportunity to be of serviceSincerely, Swiss Colony
We received the correspondence from the Revdex.com regarding orders placed in September and OctoberWe are sorry for any confusion regarding your returns and consequent billing Our records indicate three orders were placed and per your request this information was mailed to you on 1/24/ Order # [redacted] placed 9/17/for $included the Jazy Jacket Dress, Elizabeth Hat, and the Magnolia Faux Fur WrapThe dress and hat were returned as difficult to assembleAfter processing, the order was credited for $10/7/There are no return records for the Faux Fur Wrap Order # [redacted] placed 10/17/ for for the Fanny Hat was returned using the Smart Label return option 11/4/as not liking the features and after processing was credited for $ Order # [redacted] 10/17/for $placed 10/17/for the Feria Wardrober was returned using the Smart Label return option and processed 11/5/for credit of $ We promptly credited your account for the prices of the items upon receipt and processingShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitOur guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “All items come with a money-back guarantee only if returned within days of invoice dateYou may request a full [redacted] merchandise refund or exchange (if available)The refund or credit amount does not include the original shipping charges or the return shipping charges.” Two Smart Labels were used to return itemsThis is an option we offer to our customers as a convenience at a cost of $each to be applied to your account when returnedThis information is clearly disclosed on the return shipping labelWe have as a one time courtesy, issued credit for both Smart Labels, and the original shipping and processing to your account Records show one payment of $ was submitted on 2/2/For future reference, please note that a payment is due on your account each month that it has a balanceYour intention to return an item does not exempt you from the need to make a paymentFailure to make the required payment on time and in full results in the imposition of finance charges and late fees, increasing the balance due on the accountCurrently your account reflects a $credit balance which will be refunded within the next seven to fourteen business daysThe remainder of your payment was for the Magnolia Faux Fur Wrap Sincerly, Ashro
The terms and conditions of MsThomas' account require advance, written consent from Seventh Avenue for any covenants, conditions or restrictions on payments made on the accountSeventh Avenue did not provide such consent and, therefore, the condition included on the payment instrument was not valid
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We received your correspondence from the Revdex.com regarding the $gift card from One Step Ahead Please accept our apology for the difficulties you’ve experienced A valid One Step Ahead gift certificate in the amount of $has been issued and should arrive in the next seven to ten business days We hope this information is helpful to youWe look forward to serving you
While Montgomery Ward believes the information it has furnished accurately reflects the payment history and current status of Mr [redacted] account, in the interest of resolving this complaint a request has been submitted to the consumer reporting agencies to delete the account information from his consumer credit fileThis change may take days or more to appear on a consumer credit report
Ms [redacted] should be aware that a consumer’s name and address do not constitute personal informationRetailers and creditors, like Ginny’s, may obtain a consumer’s name and address from a wide variety of sources Secondarily, Ginny’s did not pre-screen Ms [redacted] for the purposes of extending an offer of credit Ms [redacted] was sent an invitation to apply for a credit accountThe material in the catalog clearly states “All credit orders subject to final credit approval.” Finally, with regard to the inquiry on Ms***’s credit report, such an inquiry occurs as the result of a consumer initiated credit transactionMs [redacted] placed an order through Ginny’s web site on January 27, To complete the order Ms [redacted] would have been required to navigate the two screens pictured below The first page allows the consumer to choose a method of payment, included opening a new Ginny’s Choose ‘n Charge account Please note that the option to pay by credit card also appears on this page The second screen appears after the consumer has elected to open a Choose ‘n Charge accountIn order to complete the application process, the consumer must accept the terms and provisions of the account, including providing consent for Ginny’s to obtain a copy of the consumer’s credit report Since the transaction was clearly consumer initiated, and consent was given to obtain a consumer credit report, there is no basis for deleting the inquiry from Ms***’s consumer credit report
Ashro offers its apologies to Ms*** for any inconvenience she may have experienced as a result of this matterMs [redacted] accounts were linked on January 28, Her payment on the account was posted on January 26, 2015, two days before the link was completedBased on system existing rules, Ashro’s billing program defaulted to the only account that had a balance after the link was completed - the accountAs a result, Ms [redacted] was billed on that account and her future purchases will be assigned to that accountNo information regarding either account has been furnished to a consumer reporting agency
Monroe & Main responded to a dispute submitted by Ms [redacted] through a consumer reporting agencyThe date of that response is now included in her consumer credit reportThe report date does not, however, change the charge off date, the date of first delinquency or any other information used to determine the age of the debtMonroe and Main has not stalled or delayed in any way - it responded to the dispute received from the consumer reporting agency within the time limit mandated by the Fair Credit Reporting Act; it has not received a notice of complaint from the CFPB and, therefore, has not had the opportunity to respond to that complaint and, finally, it has responded to Ms [redacted] Revdex.com complaint in a timely fashionMs [redacted] asserted that PA law barred the reporting of information regarding her account to the consumer reporting agenciesHer assertion was incorrect
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards [redacted] I talked to them on Tuesday and they told me that they processed the check on 9/12/not 9/3/ This businesss is not being forthcoming and I specifically requested that they put it in my account as I paid with a debit card They told me that I did not pay by debit card I paid by check This company is not honest I wanted my check in my account I returned the merchandise on 8/18/not 9/2/ They are holding my funds "hostage" and I want that addressed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I won't accept any resolution until I personally see this account taken off of my credit report Regards, [redacted] **
Ms*** failed to pay the required monthly payment due on her account on or before May 5, When payment was not received by May 19, a late payment fee was assessed in accordance with the laws of Ms [redacted] state of residenceMs [redacted] payment of $was received and posted to her account on June 2, 2014, leaving an unpaid balance of $Finance charges were assessed on the outstanding balance for each month in which it remained unpaidAs a courtesy to Ms*** Swiss Colony has credited her account for the late payment fee and accrued finance chargesThe account now has a zero balance
On 9/19/2016 Ms. [redacted] placed order [redacted] for 2 pairs of shoes totaling $268.93. On 10/11/16, Monroe and Main received a payment of $241.00 leaving a remaining balance of $27.93. Monroe and Main did not receive any further payment towards this balance nor did we receive the items back for... credit. Thus, late fees and finance charges have incurred on this account. As a courtesy, Monroe and Main has removed $80.00 in late fees leaving a remaining balance of $44.28. Ms. [redacted] can bring her account current by making payments totaling the Minimum Amount Due before the due date, both of which are shown on her last billing statement.
The two accounts opened in Ms [redacted] name have been consolidated into one account The charged off account has been recalled from the collection agency, information regarding the account has been deleted from Ms [redacted] credit file and the account has been credited to remove all assessed late feesHowever, the balance on the account, which predates the opening of the duplicate account, remained due and payableSeventh Avenue’s records indicate a payment was received on November 20, The account now has a zero balanceSeventh Avenue regrets any inconvenience Ms [redacted] may have experienced as a result of this matter
We received your correspondence from the RevDex.com regarding your mailed order and check in the amount of $188.85. We apologize for any inconvenience we may have caused you. If your order was placed under a different account name or address, please let us know. Ginny’s, like... most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal law requires that consumer payments be processed and posted as of the day they are received. Unfortunately, after investigation, we have not been successful in our attempts to locate your order or a record of your check. If you could please provide an additional copy of your cancelled check, front and back side, you may mail it to: Ginny’sAttn: [redacted] 1112 7th Avenue Monroe, WI 53566 Or fax with cover sheet to: [redacted] We will be happy to further address your concern once this information has been received. Thank you for your assistance in this matter.Sincerely,Ginny's
Ginny's has requested deletion of the account in the name of [redacted] **from all credit files as the only effective way to prevent the account from reappearing on Mr [redacted] credit reportThis change may take days to appear on a consumer credit report
I do expect a copy of the credited bill mailed to me asapI do not want any of this to negatively effect my credit and I want a hard copy of proof that this matter is taken care ofI do not believe anything these people say- as their story and answers change every time the company is contacted Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We sincerely regret any inconvenience Ms [redacted] may have experienced as a result of this matterA records search indicates the number provided is not currently being dialed on any accountWhile we are hopeful the issue has been resolved, the inability to locate the account associated with the telephone number makes it more difficult to ensure it does not reoccurIf Ms [redacted] received another call, we ask that she immediately call the number provided and inform us that the account at issue is not hers