We received the correspondence from the Revdex.com in regards to your order # [redacted] placed via internet 3/14/We apologize for any We received the correspondence from the Revdex.com in regards to your order # [redacted] placed via internet 3/14/We apologize for any disappointment you encountered after placing your order for the Bridge Camera We are truly sorry for any inconvenience when the Bridge Camera was no longer available for shipmentWe make every effort to provide you with the best service and highest quality possible; however, sometimes circumstances are beyond our control Unfortunately, due to the popularity of the camera, inventory was depletedWe continue to strive to improve our systems to avoid such occurrencesOur records indicate numerous order inquiries via internet, or viewing of the order; and receipt of one email regarding the concern about a the refund Refunds are most often returned in the same manner in which they are receivedThis would have occurred if the order had been paid in full with your cardWe have issued a special request for your refund of $to be returned to the same card used for the down payment This should take between three to five business days; we have also forwarded your information to the departments involved for their review and considerationsWe regret any inconvenience this error has caused, but appreciate the opportunity to explainSincerely, Montgomery Ward
A refund of $was processed on February 20, on the accountMs [redacted] will also receive a refund of $for overpayment of the accountThe link between the accounts has been reversed so that all future billing will be made on the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, if I do not receive it with in the to days, I will be filling another complaint Regards, [redacted]
The com[panies have requested deletion of all account information from Mr [redacted] credit filePlease note that this change may take up to days to appear on a consumer credit report
We apologize for any inconvenience, however we are unable to determine the source of the $fee you were chargedAs noted in our previous response, Swiss Colony does not charge a fee for payments made onlineThe following information can be found on our website’s Customer Service page under “How do I make a payment?”: See below for detailed instructions on paying your bill online, by phone or mail.Online PaymentsPaying online is free and secureWe accept MasterCard, Visa, American Express, Discover Card, debit cards and checking account withdrawals.To pay your bill online, click here or click on Your Account at the top of any page on SwissColony.com, then click Swiss Colony Credit® AccountYou may be asked to verify your account number (found on your monthly statement).Recent orders may not be reflected online until they are ready to ship, so your account may show a zero balance even though your order is pendingYou will have the option of making a payment online as soon as your order has been processed.Payments submitted online must be a minimum of $5.00.Print a copy of the final page, or take a screen shot and keep for your records.We do not offer advance payment scheduling of payments.Payments made online before 5:p.mCST on business days will be applied to your account the same dayElectronic payments submitted on holidays or after 5:p.mCST will be applied to your account the following business dayPayments are processed in 2-business days.Pay by PhoneCall 800-914-to make payments using your Visa, Discover Card, MasterCard, American Express, checking account or debit card.Mail Your PaymentMail check or money order payments to:The Swiss ColonyPO Box 2811Monroe, WI 53566-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Thank you for responding All items (3) were returned back to Ginny's I don't know anymore than what I did, which was return all items Anything that happened beyond that point, I have no control of I do not have any of the items in my possession I will keep pushing this issue, until my account is closed out in good standing with a balance owed, because I am taking a hit on my credit, for this, and I shouldn't Thanks
Ginny's received written communication from Mr [redacted] on October 4, in which he stated he could not pay the balance on his accountGinny's made no further calls to Mr [redacted] after receiving the written noticeThe account has now been charged off as a loss and referred to a collection agency The late payment fees and finance charges assessed on the account were a) included in the disclosures provided to Mr [redacted] at the time he opened his account and b) assessed in accordance with the laws of the state of Florida Finally, a review of Ginny's records indicates an average of one call attempt every four days
Ms*** had a credit account with Midnight Velvet, Incand another credit account with Ginny’s, Inc, two separate entities that independently extended credit to Ms*** The Midnight Velvet account was charged off due to nonpayment on August 17, 2011; the Ginny’s account was charged off on August 26, Ms*** settled her Midnight Velvet account in March of by paying 80% of the outstanding balanceTwo months later, in May of 2013, Ms*** settled her Ginny’s account by paying 50% of the outstanding balanceThe information furnished to the consumer reporting agencies accurately reflects the status and history of these accountsTwo trade lines appear on Ms [redacted] credit report because two different accounts were opened, charged off and, ultimately, settled
Seventh Avenue's records indicate Ms [redacted] placed an order on August 13, for a variety of bed linensIn conjunction with the order Ms [redacted] requested a Seventh Avenue credit account be opened in her nameAs part of a consumer initiated credit transaction, Seventh Avenue had the right to request a copy of Ms [redacted] consumer credit report in order to evaluate her creditworthinessContrary to Ms [redacted] contention, written authorization is not required for this processAfter reviewing her credit file Seventh Avenue determined that a credit account could be only opened if Ms [redacted] agreed to make a down payment prior to shipment of the orderMs [redacted] chose not to make the requested down payment and the account was not opened
Revdex.com: I have received my total refund from Ginny's in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK you for your assistance Regards, [redacted]
I do not accept the response made by the business to resolve this complaint this is a lie! they have made contact and spoke with both of us ...no fraud was commited!
We received the correspondence from the RevDex.com regarding a return of Red Buckle Mesh SlidesWe are sorry for any inconvenience you have experienced regarding your return or phone calls After extensive research, records indicate the shoes were from order # [redacted] placed 9/28/Unfortunately, we have no record of attempts to contact us, as there are no active orders in our system, on which to make commentsOur guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “All items come with a money-back guarantee [redacted] only if returned within days of invoice dateYou may request a full merchandise refund or exchange (if available)The refund or credit does not include the original shipping charges or the return shipping charges.” We wish you had been in contact with us prior to the return, as our returns processing center’s address is: [redacted] ***, and we would have been able to relay this informationIt is entirely possible the slides were returned to a supplier, who did not have record of the order due to the belated return We have as a one time courtesy, issued credit for $29.95, even though we have not received the returned product at our facilityYour refund will follow within the next seven to twenty one daysWe are sorry for any confusion, but hope you will keep the above information in mind if there are any additional concernsSincerely, Ashro
A second Ashro account was inadvertently opened in Ms [redacted] name in December of Ashro regrets this error, however, all activity from the duplicate account was transferred to Ms [redacted] original account on January 7, Ms [redacted] continues to allege that she made a payment on her Ashro account in December that is not reflected on her accountAshro has no record of receiving a payment in December (although a payment on the duplicate account was received on January 7, and subsequently transferred to her existing account) and has asked Ms [redacted] to provide documentation indicating the payment was received and processed by AshroMs [redacted] has not provided such documentation as of the date of this responseNonetheless, in the interest of resolving this complaint, Ashro has credited Ms***'s account in the amount of $This credit should appear on her next monthly billing statement
Monroe & Main's records indicate Ms [redacted] has an account using her physical address and another account using her PO Box as a billing addressOne of the accounts is paid in full, but the other remains due and payableIt should be noted that billing statements for each account were sent to each billing address
Return shipping labels were sent to Mr [redacted] attention on September 2, Seventh Avenue has not furnished any information regarding this account to a consumer reporting agencyMr [redacted] address will be added to Seventh Avenue's fraud file to prevent any future shipments to his home
From: [redacted] [redacted] Date: Sun, Feb 1, at 8:AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: " [redacted] Got another bill yesterday requesting the LATE payment 2nd bill within daysAs soon as I get paid next Friday will pay the remaining balance of and will let Revdex.com take care of the other Thank you jm
The telephone number provided with the complaint is not associated with any accountMs [redacted] indicates the number being called is her husband's business lineIf that is not the number she provided on the complaint will need to either provide the number that is being called or provide the full name of the account holder
We received the correspondence from the Revdex.com regarding your order # [redacted] , placed 11/25/via internetWe sincerely apologize for any disappointmentWe make every effort to provide the best service and highest quality possibleWe aim to delight each and every customer with the highest quality products and services, however; we seem to have fallen short of the mark on your order Our records indicate after you received notice regarding the delay of the Winter Wonder Petit Fours, they were canceled and credited via internet per your requestWe notify our customers of any delay so they can determine if they wish to keep the item on the order, cancel or possibly make an alternate selection in its placeThe Bavarian Crème Torte is currently en-route to your gift recipient via refrigerated truck, to be delivered on or about December 17thWe have as a courtesy credited your order for $14.95, due to possible late deliveryInventories change regularly and as soon as we are able to ship delayed items to recipients, they are shipped and tracking information is sent to the buyer We are sorry your attempts to contact us were unsuccessful and we apologize for any inconvenienceWe value our customers and attempt to serve each and everyone in a timely mannerYou may always email us with any concerns regarding your order We have made the free offer of Chocolates for many years and have happily provided free products for those that comply with the terms of the offerAn alternate option to add the free item could have been clicking on the free offer on the home page, then clicking, Add To CartWe regret you encountered any difficultiesWe have added this item to your order and are shipping to arrive before Christmas to your address Your satisfaction is important to us and we regret any disappointmentWe hope this information has been helpful, and appreciate the opportunity to explainSincerely, Swiss Colony
We received the correspondence from the Revdex.com regarding your order # [redacted] placed via phone on 8/11/We are sorry for any disappointment with the delivery of the Zero Gravity Chair Our records and tracking information indicate the chair was shipped 8/13/via FedEx HomeWe regret after you were in contact with FedEx we did not hear back from youWe would have gladly offered a replacement chair to be sent or offered creditRather, there was a chargeback from your credit cardWith no additional contact, the order balance was transferred to accounts receivable, and notices sent for payment requests We have credited your account accordingly, which will reflect a zero balance within the next twenty four to seventy two hoursWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Seventh Avenue
Mr [redacted] opened a Montgomery Ward credit account by placing an order that was posted to his account in November of He made one $payment in December and placed a second order in January of Mr [redacted] account became delinquent when he failed to make the scheduled monthly payment on his accountA telephone call was placed to Mr [redacted] home on January 23, and the agent asked to speak to the account holderMr [redacted] refused to identify himself as the account holder, effectively preventing the agency from revealing any additional information regarding the purpose of the callPlease note that the price of the items Mr [redacted] ordered was clearly disclosed before he made his purchases, as were the terms and conditions of the credit account, including the finance charge rate and late payment feesMr [redacted] attempt to re-negotiate the terms of his purchase four months after the fact will not be acceptedFailure to pay the account in accordance with the terms of the agreement will result in the imposition of additional finance charges and late fees and may result in the furnishing of adverse information to the consumer reporting agencies
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed via internet 3/14/We apologize for any We received the correspondence from the Revdex.com in regards to your order # [redacted] placed via internet 3/14/We apologize for any disappointment you encountered after placing your order for the Bridge Camera We are truly sorry for any inconvenience when the Bridge Camera was no longer available for shipmentWe make every effort to provide you with the best service and highest quality possible; however, sometimes circumstances are beyond our control Unfortunately, due to the popularity of the camera, inventory was depletedWe continue to strive to improve our systems to avoid such occurrencesOur records indicate numerous order inquiries via internet, or viewing of the order; and receipt of one email regarding the concern about a the refund Refunds are most often returned in the same manner in which they are receivedThis would have occurred if the order had been paid in full with your cardWe have issued a special request for your refund of $to be returned to the same card used for the down payment This should take between three to five business days; we have also forwarded your information to the departments involved for their review and considerationsWe regret any inconvenience this error has caused, but appreciate the opportunity to explainSincerely, Montgomery Ward
A refund of $was processed on February 20, on the accountMs [redacted] will also receive a refund of $for overpayment of the accountThe link between the accounts has been reversed so that all future billing will be made on the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, if I do not receive it with in the to days, I will be filling another complaint Regards, [redacted]
The com[panies have requested deletion of all account information from Mr [redacted] credit filePlease note that this change may take up to days to appear on a consumer credit report
We apologize for any inconvenience, however we are unable to determine the source of the $fee you were chargedAs noted in our previous response, Swiss Colony does not charge a fee for payments made onlineThe following information can be found on our website’s Customer Service page under “How do I make a payment?”: See below for detailed instructions on paying your bill online, by phone or mail.Online PaymentsPaying online is free and secureWe accept MasterCard, Visa, American Express, Discover Card, debit cards and checking account withdrawals.To pay your bill online, click here or click on Your Account at the top of any page on SwissColony.com, then click Swiss Colony Credit® AccountYou may be asked to verify your account number (found on your monthly statement).Recent orders may not be reflected online until they are ready to ship, so your account may show a zero balance even though your order is pendingYou will have the option of making a payment online as soon as your order has been processed.Payments submitted online must be a minimum of $5.00.Print a copy of the final page, or take a screen shot and keep for your records.We do not offer advance payment scheduling of payments.Payments made online before 5:p.mCST on business days will be applied to your account the same dayElectronic payments submitted on holidays or after 5:p.mCST will be applied to your account the following business dayPayments are processed in 2-business days.Pay by PhoneCall 800-914-to make payments using your Visa, Discover Card, MasterCard, American Express, checking account or debit card.Mail Your PaymentMail check or money order payments to:The Swiss ColonyPO Box 2811Monroe, WI 53566-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Thank you for responding All items (3) were returned back to Ginny's I don't know anymore than what I did, which was return all items Anything that happened beyond that point, I have no control of I do not have any of the items in my possession I will keep pushing this issue, until my account is closed out in good standing with a balance owed, because I am taking a hit on my credit, for this, and I shouldn't Thanks
Ginny's received written communication from Mr [redacted] on October 4, in which he stated he could not pay the balance on his accountGinny's made no further calls to Mr [redacted] after receiving the written noticeThe account has now been charged off as a loss and referred to a collection agency The late payment fees and finance charges assessed on the account were a) included in the disclosures provided to Mr [redacted] at the time he opened his account and b) assessed in accordance with the laws of the state of Florida Finally, a review of Ginny's records indicates an average of one call attempt every four days
Ms*** had a credit account with Midnight Velvet, Incand another credit account with Ginny’s, Inc, two separate entities that independently extended credit to Ms*** The Midnight Velvet account was charged off due to nonpayment on August 17, 2011; the Ginny’s account was charged off on August 26, Ms*** settled her Midnight Velvet account in March of by paying 80% of the outstanding balanceTwo months later, in May of 2013, Ms*** settled her Ginny’s account by paying 50% of the outstanding balanceThe information furnished to the consumer reporting agencies accurately reflects the status and history of these accountsTwo trade lines appear on Ms [redacted] credit report because two different accounts were opened, charged off and, ultimately, settled
Seventh Avenue's records indicate Ms [redacted] placed an order on August 13, for a variety of bed linensIn conjunction with the order Ms [redacted] requested a Seventh Avenue credit account be opened in her nameAs part of a consumer initiated credit transaction, Seventh Avenue had the right to request a copy of Ms [redacted] consumer credit report in order to evaluate her creditworthinessContrary to Ms [redacted] contention, written authorization is not required for this processAfter reviewing her credit file Seventh Avenue determined that a credit account could be only opened if Ms [redacted] agreed to make a down payment prior to shipment of the orderMs [redacted] chose not to make the requested down payment and the account was not opened
Revdex.com: I have received my total refund from Ginny's in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK you for your assistance Regards, [redacted]
I do not accept the response made by the business to resolve this complaint this is a lie! they have made contact and spoke with both of us ...no fraud was commited!
We received the correspondence from the RevDex.com regarding a return of Red Buckle Mesh SlidesWe are sorry for any inconvenience you have experienced regarding your return or phone calls After extensive research, records indicate the shoes were from order # [redacted] placed 9/28/Unfortunately, we have no record of attempts to contact us, as there are no active orders in our system, on which to make commentsOur guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “All items come with a money-back guarantee [redacted] only if returned within days of invoice dateYou may request a full merchandise refund or exchange (if available)The refund or credit does not include the original shipping charges or the return shipping charges.” We wish you had been in contact with us prior to the return, as our returns processing center’s address is: [redacted] ***, and we would have been able to relay this informationIt is entirely possible the slides were returned to a supplier, who did not have record of the order due to the belated return We have as a one time courtesy, issued credit for $29.95, even though we have not received the returned product at our facilityYour refund will follow within the next seven to twenty one daysWe are sorry for any confusion, but hope you will keep the above information in mind if there are any additional concernsSincerely, Ashro
A second Ashro account was inadvertently opened in Ms [redacted] name in December of Ashro regrets this error, however, all activity from the duplicate account was transferred to Ms [redacted] original account on January 7, Ms [redacted] continues to allege that she made a payment on her Ashro account in December that is not reflected on her accountAshro has no record of receiving a payment in December (although a payment on the duplicate account was received on January 7, and subsequently transferred to her existing account) and has asked Ms [redacted] to provide documentation indicating the payment was received and processed by AshroMs [redacted] has not provided such documentation as of the date of this responseNonetheless, in the interest of resolving this complaint, Ashro has credited Ms***'s account in the amount of $This credit should appear on her next monthly billing statement
Monroe & Main's records indicate Ms [redacted] has an account using her physical address and another account using her PO Box as a billing addressOne of the accounts is paid in full, but the other remains due and payableIt should be noted that billing statements for each account were sent to each billing address
Return shipping labels were sent to Mr [redacted] attention on September 2, Seventh Avenue has not furnished any information regarding this account to a consumer reporting agencyMr [redacted] address will be added to Seventh Avenue's fraud file to prevent any future shipments to his home
From: [redacted] [redacted] Date: Sun, Feb 1, at 8:AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: " [redacted] Got another bill yesterday requesting the LATE payment 2nd bill within daysAs soon as I get paid next Friday will pay the remaining balance of and will let Revdex.com take care of the other Thank you jm
The telephone number provided with the complaint is not associated with any accountMs [redacted] indicates the number being called is her husband's business lineIf that is not the number she provided on the complaint will need to either provide the number that is being called or provide the full name of the account holder
We received the correspondence from the Revdex.com regarding your order # [redacted] , placed 11/25/via internetWe sincerely apologize for any disappointmentWe make every effort to provide the best service and highest quality possibleWe aim to delight each and every customer with the highest quality products and services, however; we seem to have fallen short of the mark on your order Our records indicate after you received notice regarding the delay of the Winter Wonder Petit Fours, they were canceled and credited via internet per your requestWe notify our customers of any delay so they can determine if they wish to keep the item on the order, cancel or possibly make an alternate selection in its placeThe Bavarian Crème Torte is currently en-route to your gift recipient via refrigerated truck, to be delivered on or about December 17thWe have as a courtesy credited your order for $14.95, due to possible late deliveryInventories change regularly and as soon as we are able to ship delayed items to recipients, they are shipped and tracking information is sent to the buyer We are sorry your attempts to contact us were unsuccessful and we apologize for any inconvenienceWe value our customers and attempt to serve each and everyone in a timely mannerYou may always email us with any concerns regarding your order We have made the free offer of Chocolates for many years and have happily provided free products for those that comply with the terms of the offerAn alternate option to add the free item could have been clicking on the free offer on the home page, then clicking, Add To CartWe regret you encountered any difficultiesWe have added this item to your order and are shipping to arrive before Christmas to your address Your satisfaction is important to us and we regret any disappointmentWe hope this information has been helpful, and appreciate the opportunity to explainSincerely, Swiss Colony
We received the correspondence from the Revdex.com regarding your order # [redacted] placed via phone on 8/11/We are sorry for any disappointment with the delivery of the Zero Gravity Chair Our records and tracking information indicate the chair was shipped 8/13/via FedEx HomeWe regret after you were in contact with FedEx we did not hear back from youWe would have gladly offered a replacement chair to be sent or offered creditRather, there was a chargeback from your credit cardWith no additional contact, the order balance was transferred to accounts receivable, and notices sent for payment requests We have credited your account accordingly, which will reflect a zero balance within the next twenty four to seventy two hoursWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Seventh Avenue
Mr [redacted] opened a Montgomery Ward credit account by placing an order that was posted to his account in November of He made one $payment in December and placed a second order in January of Mr [redacted] account became delinquent when he failed to make the scheduled monthly payment on his accountA telephone call was placed to Mr [redacted] home on January 23, and the agent asked to speak to the account holderMr [redacted] refused to identify himself as the account holder, effectively preventing the agency from revealing any additional information regarding the purpose of the callPlease note that the price of the items Mr [redacted] ordered was clearly disclosed before he made his purchases, as were the terms and conditions of the credit account, including the finance charge rate and late payment feesMr [redacted] attempt to re-negotiate the terms of his purchase four months after the fact will not be acceptedFailure to pay the account in accordance with the terms of the agreement will result in the imposition of additional finance charges and late fees and may result in the furnishing of adverse information to the consumer reporting agencies