I was understood that I would still get a call so I could be thereThe home is currently uninhabitable due to the gas being off cause water lines to break and cost me dollars in repair and I demand some kind of credit or reimbursement for thatAnd I don't believe that the employee even tired knocking because I could ser the door from the neighbors where I am staying and never saw him until the truck wad pulling out of neighborhood and I will not settle this until there is a credit on my bill andr reimbursement for water lines
Columbia Gas has provided no proof that the home associated with these additional fees has continually used over ccf over a several year span which they have provided service forThey are the only one with records to support their claimAccording to them I am to rely on their word with no actual backup history or records that would justify these PENALTIES! They should not be able to penalize at will without proof, and being the only gas company servicing properties in our area, it seems very one-sided!They have now turned the billing over to collection without providing the proof I have asked for
Quite frankly this will take more time and aggravation than it is worth to me, Columbia Gas and it's partner CSP KNOW THIS--THEY COUNT ON IT--IT IS PART OF THERE PROFIT PLAN--THEY USE THE METHOD OF PROVIDING MINIMAL INFORMATION--SO THEY CAN DISAGREE AND KNOW FULL WELL THEY CAN DRAG IT OUT FOREVER-Columbia Gas and it's partner CSP are in my opinion not honest--drop your efforts
[redacted] called from Columbia Gas and left a voice mail in response to a Revdex.com follcall that they are in communication with the customerThey are waiting for a permit from ODOT and they need to do a "directional bore" which it is too cold to do right now
The customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing periodColumbia Gas incurs the same fixed costs every time it prepares a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of OhioHowever as a courtesy, the fixed amount of your billing $will be waivedPlease keep in mind it is not a common practice to waive fixed service and delivery chargesIn the future regardless of the number of days in the billing cycle; that charge will remain Thank You [redacted] Strategic Initiatives Columbia Gas of Ohio
Mr***'s 1st bill on 8-29-was $ ($and $security deposit) He paid the $ The 2nd bill was on 9-30-and that bill was $( $and $security deposit) We received his PIP enrollment on 9-30-On 10-1-was voided and the $was applied to is account His PIP of $was coded on his account 10-2- When his account billed on 10-29-he owed $on his PIPHis account balance was $minus the $security deposit and the $PIP payment making the balance $ The $is not credited to the PIP payments Thank you
Thank You for your response; as previously stated the minimum amount to restore service at this time is $211.00, which is our winter reconnect optionAs a courtesy; provided, we have received record of your payment prior to 12:we will restore your service the same dayNormally, when gas service has been off more than days we schedule orders five business days outI have included a copy of the itemized statement for review of the payment historyI have also included a copy of the termination notice for verification of the shut off date Please contact our office with additional questions, we are available Monday-Friday,8:00-5:our phone number is ###-###-#### Thank You Columbia Gas of Ohio Strategic Initiatives
When I called in minutes after the technician left my property, I called Columbia Gas to dispute their technicians accusations of fleas being in my homeColumbia Gas was unwilling to send a supervisor or anyone out to my home to see and show me this, 'flea' problemTheir technician lied, and Columbia Gas did nothing to try and resolve the issue and see if there was an actual problem or if the technician had in fact lied for whatever his reasoningThe technician was very rude to my neighbor that was here to allow him accessThen Columbia Gas said they entered my call from 11/25/as a, 'missed appointment' and refused to reschedule me for business daysBeing the week of 11/being a holiday week, the business days was not until 12/That would make days I would have been without gas, and therefore without heat in my homeThe resolution I was offered came days after being without gas, and my bill being paid in full, was they came out day early to restore my servicesThat is unacceptableColumbia Gas should not be allowed to treat people in this manner, nor leave them without heat during the heating season based solely on the comments/opinion of of their techniciansThey have absolutely no customer service when it comes to resolving disputes between their employees and customerThey are unwilling to believe their technician could lie, and unwilling to investigate the problem any further than their field technicianOn 11/23/I had a technician from WOW cable who worked in the exact same spot in my home as the technician from Columbia Gas would have had to work inThe cable technician had no complaints about a, 'flea' problemMy children's play room is also in this basement, and my children do not have a issue with, 'fleas'But funny how Columbia Gas technician that was in my basement for less than seconds says I had a, 'flea' problemThe ironic part of all this is, the technician that was out today from Columbia Gas had no complaints about, 'fleas', and no, I did not do anything to my home to treat for any pest issueI want Columbia Gas to know that this type of customer service from a public utilities company, especially a critical utility company, this type of customer service is not acceptable and I want to know what policies Columbia Gas is going to adopt to prevent anything like this from happening to anyone else including myselfAnd trust me, I am far from being the only person who believes Columbia Gas has a customer service problem and runs a monopolyI think it's past time for Columbia Gas to change and add to their customer services interactions, and on how to be more helpful and receptive customer complaints
Thank You for contacting our office regarding this concernOur records do not indicate the payments mentioned or the returned checksThese transactions would reflect on the gas account involvedOn 4/14/2015, we received copies of the bank statement for [redacted] & [redacted] The statement did reflect multiple fees charged, but did not reflect an attempt to issue payment to Columbia Gas of OhioThe customer has been advised if the charges in question are unauthorized, he should file an unauthorized charges affidavit with his bank for reimbursement of those fees
Mr [redacted] contacted Columbia Gas on 9/29/to start a new service at [redacted] Av, Alliance, and to close his account at [redacted] Rd, Beloit The connect order was placed, however the disconnect order was not He called on 11/5/after receiving the 10/20/statement, and was advised the 9/29/call would be reviewed On 11/7/the account was sent to the adjustment team to have the disconnect backdated to 10/01/ Unsure as to why the adjustment was not completed until 1/19/2015, and for that I will apologize I have given Mr [redacted] a $credit on his current account I understand his frustration and time spent on resolving this matter, and I am in hopes the atonement will close this matter *** - Columbia Gas of Ohio Customer Relations
I filed complaint number [redacted] against Columbia Gas of OhioI would like to let you know that the issue giving rise to the complaint has been resolved Thank you for providing such a valuable service to consumers Have a wonderful day,
Thank You for contacting Columbia Gas of Ohio; I apologize for the inconvenience the change in your billing cycle may have causedAn credit in the amount of $has been applied to your account and a corrected bill issued I hope you find this resolution satisfactoryPlease contact our office if you have additional concerns, we are available Monday through Friday 8am-5pmOur phone number is ###-###-#### Sincerely [redacted] Strategic Initiatives Columbia Gas of Ohio
Per our phone conversation, an adjustment has been completed to waive the $reconnection fee You are no longer responsible for the reconnection feeThanks!
I had to call the President of Columbia Gas [redacted] on Wednesday Nov 12th for anything to get solved, left a voicemail due to weeks of calling permits dept and columbia gas new buisness with NO helpThey were both blaming the other as to why it was not doneThe next day Nov 13th [redacted] called me in reguards to my voicemail and apologized and stated odot needed more info from them and theyd be out the following day to RE-measure and RE-file for permit (i am still am not sure as to why)By Monday afternoon I recieved a call from [redacted] with Columbia Gas stating someone would be out wednesday(weather permittiing) and Thursday for meter set up My issue is stillthe fact of the Nov3rd COMMITMENT date and also my couple weeks of calling numerous places to check on permit and what the problem was and no help just blaming the ther departmentsI call the president and w/in the week a permit was ready and they have meetin set up(per [redacted] )between odot and new buisness to make sure that this doesn't happen again so seems to me this was their fault for me still NOT having heat as of November 20th
The current rate will not be changedThe annual review will be conducted August and based upon the customers' usage at that time, the rate will adjusted accordingly
Records show Ms [redacted] made a payment of $on 9-9-and $of that payment went to her security deposit Ms***'s PIP enrollment came through to us on 9-30- When a customer goes on PIP the security deposit is voided and applied to the account The security deposit was credited back to the gas account on 10-1-and applied to the balance owed When the customer goes on PIP the security deposit is not refunded it is applied to the account balance Thank you Columbia Gas
The account under the name of *** *** was billed a Budget Payment in the amount of $There was no actual fee (security deposit) charged in order to establish serviceCustomers have the option to cancel the Budget at any time, the actual account balance currently reflects a credit balance
of $We can cancel the Budget if the customer opts to do so, the next bill will simply be deducted from the credit balancePlease contact our office with additional inquiries, we are available Monday-Friday 8:00-5:Our phone number is ###-###-####Thank YouColumbia Gas of OhioStrategic Initiatives
Dear Ms***,
Thank You for responding; unfortunately a job or project cannot be completed without approval of proper permitsA commit date is established as a perimeter for job completion; however their are instances when unusual and unexpected circumstances occurIn this particular instance Columbia Gas experienced difficulty with processing of the necessary permit to complete your service line installation; creating a delayPlease accept our sincere apology for the inconvenience you have experiencedIf you have additional concerns you may contact our office Monday-Friday,8am-5pmOur phone number is ###-###-####
Thank You
***
Strategic Initiatives
Columbia Gas of Ohio
I was understood that I would still get a call so I could be thereThe home is currently uninhabitable due to the gas being off cause water lines to break and cost me dollars in repair and I demand some kind of credit or reimbursement for thatAnd I don't believe that the employee even tired knocking because I could ser the door from the neighbors where I am staying and never saw him until the truck wad pulling out of neighborhood and I will not settle this until there is a credit on my bill andr reimbursement for water lines
Columbia Gas has provided no proof that the home associated with these additional fees has continually used over ccf over a several year span which they have provided service forThey are the only one with records to support their claimAccording to them I am to rely on their word with no actual backup history or records that would justify these PENALTIES! They should not be able to penalize at will without proof, and being the only gas company servicing properties in our area, it seems very one-sided!They have now turned the billing over to collection without providing the proof I have asked for
Quite frankly this will take more time and aggravation than it is worth to me, Columbia Gas and it's partner CSP KNOW THIS--THEY COUNT ON IT--IT IS PART OF THERE PROFIT PLAN--THEY USE THE METHOD OF PROVIDING MINIMAL INFORMATION--SO THEY CAN DISAGREE AND KNOW FULL WELL THEY CAN DRAG IT OUT FOREVER-Columbia Gas and it's partner CSP are in my opinion not honest--drop your efforts
[redacted] called from Columbia Gas and left a voice mail in response to a Revdex.com follcall that they are in communication with the customerThey are waiting for a permit from ODOT and they need to do a "directional bore" which it is too cold to do right now
The customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing periodColumbia Gas incurs the same fixed costs every time it prepares a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of OhioHowever as a courtesy, the fixed amount of your billing $will be waivedPlease keep in mind it is not a common practice to waive fixed service and delivery chargesIn the future regardless of the number of days in the billing cycle; that charge will remain Thank You [redacted] Strategic Initiatives Columbia Gas of Ohio
Mr***'s 1st bill on 8-29-was $ ($and $security deposit) He paid the $ The 2nd bill was on 9-30-and that bill was $( $and $security deposit) We received his PIP enrollment on 9-30-On 10-1-was voided and the $was applied to is account His PIP of $was coded on his account 10-2- When his account billed on 10-29-he owed $on his PIPHis account balance was $minus the $security deposit and the $PIP payment making the balance $ The $is not credited to the PIP payments Thank you
Thank You for your response; as previously stated the minimum amount to restore service at this time is $211.00, which is our winter reconnect optionAs a courtesy; provided, we have received record of your payment prior to 12:we will restore your service the same dayNormally, when gas service has been off more than days we schedule orders five business days outI have included a copy of the itemized statement for review of the payment historyI have also included a copy of the termination notice for verification of the shut off date Please contact our office with additional questions, we are available Monday-Friday,8:00-5:our phone number is ###-###-#### Thank You Columbia Gas of Ohio Strategic Initiatives
The annual consumption review will be conducted in AugustIf the current customers' gas usage declines the rate will be adjusted accordingly
When I called in minutes after the technician left my property, I called Columbia Gas to dispute their technicians accusations of fleas being in my homeColumbia Gas was unwilling to send a supervisor or anyone out to my home to see and show me this, 'flea' problemTheir technician lied, and Columbia Gas did nothing to try and resolve the issue and see if there was an actual problem or if the technician had in fact lied for whatever his reasoningThe technician was very rude to my neighbor that was here to allow him accessThen Columbia Gas said they entered my call from 11/25/as a, 'missed appointment' and refused to reschedule me for business daysBeing the week of 11/being a holiday week, the business days was not until 12/That would make days I would have been without gas, and therefore without heat in my homeThe resolution I was offered came days after being without gas, and my bill being paid in full, was they came out day early to restore my servicesThat is unacceptableColumbia Gas should not be allowed to treat people in this manner, nor leave them without heat during the heating season based solely on the comments/opinion of of their techniciansThey have absolutely no customer service when it comes to resolving disputes between their employees and customerThey are unwilling to believe their technician could lie, and unwilling to investigate the problem any further than their field technicianOn 11/23/I had a technician from WOW cable who worked in the exact same spot in my home as the technician from Columbia Gas would have had to work inThe cable technician had no complaints about a, 'flea' problemMy children's play room is also in this basement, and my children do not have a issue with, 'fleas'But funny how Columbia Gas technician that was in my basement for less than seconds says I had a, 'flea' problemThe ironic part of all this is, the technician that was out today from Columbia Gas had no complaints about, 'fleas', and no, I did not do anything to my home to treat for any pest issueI want Columbia Gas to know that this type of customer service from a public utilities company, especially a critical utility company, this type of customer service is not acceptable and I want to know what policies Columbia Gas is going to adopt to prevent anything like this from happening to anyone else including myselfAnd trust me, I am far from being the only person who believes Columbia Gas has a customer service problem and runs a monopolyI think it's past time for Columbia Gas to change and add to their customer services interactions, and on how to be more helpful and receptive customer complaints
Thank You for contacting our office regarding this concernOur records do not indicate the payments mentioned or the returned checksThese transactions would reflect on the gas account involvedOn 4/14/2015, we received copies of the bank statement for [redacted] & [redacted] The statement did reflect multiple fees charged, but did not reflect an attempt to issue payment to Columbia Gas of OhioThe customer has been advised if the charges in question are unauthorized, he should file an unauthorized charges affidavit with his bank for reimbursement of those fees
Mr [redacted] contacted Columbia Gas on 9/29/to start a new service at [redacted] Av, Alliance, and to close his account at [redacted] Rd, Beloit The connect order was placed, however the disconnect order was not He called on 11/5/after receiving the 10/20/statement, and was advised the 9/29/call would be reviewed On 11/7/the account was sent to the adjustment team to have the disconnect backdated to 10/01/ Unsure as to why the adjustment was not completed until 1/19/2015, and for that I will apologize I have given Mr [redacted] a $credit on his current account I understand his frustration and time spent on resolving this matter, and I am in hopes the atonement will close this matter *** - Columbia Gas of Ohio Customer Relations
I will be in contact with you by the end of the week, Renee
I filed complaint number [redacted] against Columbia Gas of OhioI would like to let you know that the issue giving rise to the complaint has been resolved Thank you for providing such a valuable service to consumers Have a wonderful day,
Thank You for contacting Columbia Gas of Ohio; I apologize for the inconvenience the change in your billing cycle may have causedAn credit in the amount of $has been applied to your account and a corrected bill issued I hope you find this resolution satisfactoryPlease contact our office if you have additional concerns, we are available Monday through Friday 8am-5pmOur phone number is ###-###-#### Sincerely [redacted] Strategic Initiatives Columbia Gas of Ohio
Per our phone conversation, an adjustment has been completed to waive the $reconnection fee You are no longer responsible for the reconnection feeThanks!
I had to call the President of Columbia Gas [redacted] on Wednesday Nov 12th for anything to get solved, left a voicemail due to weeks of calling permits dept and columbia gas new buisness with NO helpThey were both blaming the other as to why it was not doneThe next day Nov 13th [redacted] called me in reguards to my voicemail and apologized and stated odot needed more info from them and theyd be out the following day to RE-measure and RE-file for permit (i am still am not sure as to why)By Monday afternoon I recieved a call from [redacted] with Columbia Gas stating someone would be out wednesday(weather permittiing) and Thursday for meter set up My issue is stillthe fact of the Nov3rd COMMITMENT date and also my couple weeks of calling numerous places to check on permit and what the problem was and no help just blaming the ther departmentsI call the president and w/in the week a permit was ready and they have meetin set up(per [redacted] )between odot and new buisness to make sure that this doesn't happen again so seems to me this was their fault for me still NOT having heat as of November 20th
The current rate will not be changedThe annual review will be conducted August and based upon the customers' usage at that time, the rate will adjusted accordingly
Records show Ms [redacted] made a payment of $on 9-9-and $of that payment went to her security deposit Ms***'s PIP enrollment came through to us on 9-30- When a customer goes on PIP the security deposit is voided and applied to the account The security deposit was credited back to the gas account on 10-1-and applied to the balance owed When the customer goes on PIP the security deposit is not refunded it is applied to the account balance Thank you Columbia Gas
The account under the name of *** *** was billed a Budget Payment in the amount of $There was no actual fee (security deposit) charged in order to establish serviceCustomers have the option to cancel the Budget at any time, the actual account balance currently reflects a credit balance
of $We can cancel the Budget if the customer opts to do so, the next bill will simply be deducted from the credit balancePlease contact our office with additional inquiries, we are available Monday-Friday 8:00-5:Our phone number is ###-###-####Thank YouColumbia Gas of OhioStrategic Initiatives
Dear Ms***,
Thank You for responding; unfortunately a job or project cannot be completed without approval of proper permitsA commit date is established as a perimeter for job completion; however their are instances when unusual and unexpected circumstances occurIn this particular instance Columbia Gas experienced difficulty with processing of the necessary permit to complete your service line installation; creating a delayPlease accept our sincere apology for the inconvenience you have experiencedIf you have additional concerns you may contact our office Monday-Friday,8am-5pmOur phone number is ###-###-####
Thank You
***
Strategic Initiatives
Columbia Gas of Ohio