Thank You for contacting our office regarding this concern. Our records do not indicate the payments mentioned or the returned checks. These transactions would reflect on the gas account involved. On 4/14/2015, we received copies of the bank statement for [redacted] & [redacted]. The...
statement did reflect multiple fees charged, but did not reflect an attempt to issue payment to Columbia Gas of Ohio. The customer has been advised if the charges in question are unauthorized, he should file an unauthorized charges affidavit with his bank for reimbursement of those fees.
there was no credit applied to my account, I paid my November payment of $10, if it was credited to my account I shouldn't have to make a payment for 3 months and on the forth month my payment should be $7.00, I just paid $10.00 on 11/12/2014 so if I have a $33.00 credit why am I still sending in money, still feels and sounds like they stole my money if i'm still paying when they say I have a credit.
Columbia Gas [redacted] on Wednesday Nov 12th for anything to get solved, left a voicemail due to weeks of calling permits dept and columbia gas new buisness with NO help. They were both blaming the other as to why it was not done. The next day Nov 13th [redacted] called me in reguards to my voicemail and apologized and stated odot needed more info from them and theyd be out the following day to RE-measure and RE-file for permit (i am still am not sure as to why). By Monday afternoon I recieved a call from [redacted] with Columbia Gas stating someone would be out wednesday(weather permittiing) and Thursday for meter set up. My issue is stillthe fact of the Nov3rd COMMITMENT date and also my couple weeks of calling numerous places to check on permit and what the problem was and no help just blaming the ther departments. I call the president and w/in the week a permit was ready and they have meetin set up(per [redacted])between odot and new buisness to make sure that this doesn't happen again so seems to me this was their fault for me still NOT having heat as of November 20th.
Ms. [redacted], I apologize for the inconvenience you have experienced and I hope from this point forward you will have a positive experience with Columbia Gas of Ohio. It appears [redacted] was able to expedite the process for you through coordinated efforts with our New Business Department , Construction Services and the city. Gas services were established to your home 11/20/14. Thank You for your patience and peristence. Again, I apologize for any inconvenience; as a result of our process.
Thank You
Thank You for your response; as previously stated the minimum amount to restore service at this time is $211.00, which is our winter reconnect option. As a courtesy; provided, we have received record of your payment prior to 12:30 we will restore your service the same day. Normally, when gas service has been off more than 10 days we schedule orders five business days out. I have included a copy of the itemized statement for review of the payment history. I have also included a copy of the termination notice for verification of the shut off date.
Please contact our office with additional questions, we are available Monday-Friday,8:00-5:00 our phone number is ###-###-####.
Thank You
Columbia Gas of Ohio
Strategic Initiatives
I don't feel this is resolved because I was not told I wouldn't receive a call and because of this issue I had water lines that froze and busted. At the very least I expect a reimbursement for the lines. If my gas was turned on in time I would not have had to spend over 200 on repairs
On the original call placed 11/26/14 the representative offered a call ahead option, however after she explained the specifics of that process she was advised someone would be there all day for access. In addition she confirmed those arrangements in her closing call review.
An additional call was made 11/26/14, requesting an earlier date to reconnect service; the representative advised the next available date in order scheduling was 12/11. The call was disconnected after the representative advised the order was scheduled for 12/4 the earliest date available.
On 12/4 a call was made stating the technician made a premise visit to the property and tagged the door when he/she was unable to gain access. No call ahead was made due to the fact the order indicated per the conversation between yourself and the representative you spoke with 11/26 that someone would be at the property to provide access. Currently, your order is scheduled for 12/11, with the call ahead noted as the access arrangement option.
Thank You
[redacted]
Strategic Initiatives
Columbia Gas of Ohio
The annual consumption review is conducted every year at the same time, August 31st. The customer is billed the appropriate rate per the review, effective with the October billing. Perhaps some conservation (i.e. insulation etc.) measures should be considered. If the new tenant is paying more this year, the rate will be adjusted according to their consumption use the following year.
Both Columbia Gas and there partner Columbia Service clearly stated in my phone conversations with them that coverage was from the point of entry of the home to the point of connection to the appliance--the fact that this is a inside the home gas log was reviewed with both , Columbia Service representative told me in phone conversation that in review of the recorded telephone conversation there representative did tell me that coverage was from point of hone entry up to point of appliance connection--he then said there representative erred--to me it is clear that Columbia Gas and there partner selectively choose what they will or will not repair, simply put Columbia Gas promotes a service, Columbia Gas collects a fee for this service , Columbia Gas provides little or vague information about what they will or will not cover--the end result is that the customer is in a weak position to challenge there self serving resolution-At this point I do not believe this issue will be resolved , the final resolution will be that Columbia Gas continues to collect a fee and then refuses to honor the agreement for which they are collecting money-- I doubt if you will communicate to any employee of Columbia Gas the utmost disgust I have for any large company and it's employees who utilize there status as a public utility to financially harm the customers and tax payers who pay there salaries and profits.
Thank you for your efforts,
After reading the numerous complaints on line about Columbia Gas and it's partners I was pretty sure what response I would get from you
The annual consumption review is performed on all Ohio accounts to verify that the customers are being billed at the appropriate rate for their class of service. This review will determine the total annual consumption for each Columbia Gas of Ohio premises. The total gas usage for the previous year...
ending August 31st will determine if the customer’s current rate schedule should be changed. If the customer uses over 3,000 ccf's during the year, the rate will be changed automatically in the system with the October billing.
Thank You for contacting our office regarding this concern. Our records do not indicate the payments mentioned or the returned checks. These transactions would reflect on the gas account involved. On 4/14/2015, we received copies of the bank statement for [redacted] & [redacted]. The...
statement did reflect multiple fees charged, but did not reflect an attempt to issue payment to Columbia Gas of Ohio. The customer has been advised if the charges in question are unauthorized, he should file an unauthorized charges affidavit with his bank for reimbursement of those fees.
I will be in contact with you by the end of the week, Renee.
there was no credit applied to my account, I paid my November payment of $10, if it was credited to my account I shouldn't have to make a payment for 3 months and on the forth month my payment should be $7.00, I just paid $10.00 on 11/12/2014 so if I have a $33.00 credit why am I still sending in money, still feels and sounds like they stole my money if i'm still paying when they say I have a credit.
I had to call the President of...
Columbia Gas [redacted] on Wednesday Nov 12th for anything to get solved, left a voicemail due to weeks of calling permits dept and columbia gas new buisness with NO help. They were both blaming the other as to why it was not done. The next day Nov 13th [redacted] called me in reguards to my voicemail and apologized and stated odot needed more info from them and theyd be out the following day to RE-measure and RE-file for permit (i am still am not sure as to why). By Monday afternoon I recieved a call from [redacted] with Columbia Gas stating someone would be out wednesday(weather permittiing) and Thursday for meter set up. My issue is stillthe fact of the Nov3rd COMMITMENT date and also my couple weeks of calling numerous places to check on permit and what the problem was and no help just blaming the ther departments. I call the president and w/in the week a permit was ready and they have meetin set up(per [redacted])between odot and new buisness to make sure that this doesn't happen again so seems to me this was their fault for me still NOT having heat as of November 20th.
Ms. [redacted], I apologize for the inconvenience you have experienced and I hope from this point forward you will have a positive experience with Columbia Gas of Ohio. It appears [redacted] was able to expedite the process for you through coordinated efforts with our New Business Department , Construction Services and the city. Gas services were established to your home 11/20/14. Thank You for your patience and peristence. Again, I apologize for any inconvenience; as a result of our process.
Thank You
Columbia Gas of Ohio
Thank You for your response; as previously stated the minimum amount to restore service at this time is $211.00, which is our winter reconnect option. As a courtesy; provided, we have received record of your payment prior to 12:30 we will restore your service the same day. Normally, when gas service has been off more than 10 days we schedule orders five business days out. I have included a copy of the itemized statement for review of the payment history. I have also included a copy of the termination notice for verification of the shut off date.
Please contact our office with additional questions, we are available Monday-Friday,8:00-5:00 our phone number is ###-###-####.
Thank You
Columbia Gas of Ohio
Strategic Initiatives
I don't feel this is resolved because I was not told I wouldn't receive a call and because of this issue I had water lines that froze and busted. At the very least I expect a reimbursement for the lines. If my gas was turned on in time I would not have had to spend over 200 on repairs
On the original call placed 11/26/14 the representative offered a call ahead option, however after she explained the specifics of that process she was advised someone would be there all day for access. In addition she confirmed those arrangements in her closing call review.
An additional call was made 11/26/14, requesting an earlier date to reconnect service; the representative advised the next available date in order scheduling was 12/11. The call was disconnected after the representative advised the order was scheduled for 12/4 the earliest date available.
On 12/4 a call was made stating the technician made a premise visit to the property and tagged the door when he/she was unable to gain access. No call ahead was made due to the fact the order indicated per the conversation between yourself and the representative you spoke with 11/26 that someone would be at the property to provide access. Currently, your order is scheduled for 12/11, with the call ahead noted as the access arrangement option.
Thank You
[redacted]
Strategic Initiatives
Columbia Gas of Ohio
The annual consumption review is conducted every year at the same time, August 31st. The customer is billed the appropriate rate per the review, effective with the October billing. Perhaps some conservation (i.e. insulation etc.) measures should be considered. If the new tenant is paying more this year, the rate will be adjusted according to their consumption use the following year.
Both Columbia Gas and there partner Columbia Service clearly stated in my phone conversations with them that coverage was from the point of entry of the home to the point of connection to the appliance--the fact that this is a inside the home gas log was reviewed with both , Columbia Service representative told me in phone conversation that in review of the recorded telephone conversation there representative did tell me that coverage was from point of hone entry up to point of appliance connection--he then said there representative erred--to me it is clear that Columbia Gas and there partner selectively choose what they will or will not repair, simply put Columbia Gas promotes a service, Columbia Gas collects a fee for this service , Columbia Gas provides little or vague information about what they will or will not cover--the end result is that the customer is in a weak position to challenge there self serving resolution-At this point I do not believe this issue will be resolved , the final resolution will be that Columbia Gas continues to collect a fee and then refuses to honor the agreement for which they are collecting money-- I doubt if you will communicate to any employee of Columbia Gas the utmost disgust I have for any large company and it's employees who utilize there status as a public utility to financially harm the customers and tax payers who pay there salaries and profits.
Thank you for your efforts,
After reading the numerous complaints on line about Columbia Gas and it's partners I was pretty sure what response I would get from you
The annual consumption review is performed on all Ohio accounts to verify that the customers are being billed at the appropriate rate for their class of service. This review will determine the total annual consumption for each Columbia Gas of Ohio premises. The total gas usage for the previous year...
ending August 31st will determine if the customer’s current rate schedule should be changed. If the customer uses over 3,000 ccf's during the year, the rate will be changed automatically in the system with the October billing.