They stole my money and it either needs to be refunded or credited to my account, they steal enough money from people and shouldn't be allowed to get away with it, kind of funny that the electric company gave us our credit that we paid in like PIP told us they would but the gas company wants to rip people off, we talked to PIP and they also stated that the credit should be put towards our PIP bill but the gas company is the only one saying that it can't, sounds like a scam to me
Columbia Gas of Ohio has begun charging additional fees for what they
call large residential usageThis a single family house in a lower
income area of Elyria, Ohio, and is a rental property with furnaces
The additional fees they are charging are the same for commercial
customers." My complaint is they base the fees on the previous tenants'
usageThis new tenant will now be penalized for the previous tenants
usage history amounting to an additional amount approximately totaling
$per year basically because they don't reevaluate the usage until
next August, I believe this to be a penalty which is both unfair
and unreasonableThey should not be charging customers based on other
customers usage."How I found this out is when the service was placed
back in our business name my first bill for a minimum usage of 21cuft
was $They tack the charges on as infrastructure fees"Customers
in residential units should pay based on their usage, not the previous
tenants."Additionally last year was an extremely long and cold year and
the previous tenants had a small baby in the household which would have
contributed to the high usage they contendOf course I have to go on
they're word because any information on the previous tenants is
considered private information.I have no records provided to me to not only prove what the actual usage was for the services rendered to the customer (tenant) to support their claim of large usage, plus support for usage from previous years to see if this was an exceptional year or usage from that specific resident compared to previous tenants
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. I paid the full gas bill prior to seeing this message, so that I would make a timely payment. I included a notice on the bill that I did not waive my Revdex.com complaint by paying the full amount. Am I to assume that Columbia Gas of Ohio will credit my account with the excess amount? If Columbia Gas does not credit my account, should I file another Revdex.com complaint or report the non-resolution of my complaint to you in some other manner?
Thank You for contacting our office, I apologize for the inconvenience you feel you have experiencedI have reviewed the call from December 4, 2014; the representative handled the call correctlyThere was no error made by Columbia Gas, there is no adjustment due to the account
If you have
additional concerns please contact our office directlyWe are available Monday-Friday, 8AM-5PMOur phone number is ###-###-####
Sincerely;
***
Strategic Initiatives
Columbia Gas of Ohio
CSP covers the interior gas lines from the point of entrance to the interior wall of the house to the shut-off valve located at each built in appliance. If this claim is related to an added on, free-standing fireplace, it may not be covered. But I don't think I have enough information to understand the whole circumstance.
If you could provide me with your contractor's bill for the services rendered, or if I could have his number to see what he sees going on
*** - Columbia Gas of Ohio
The amount you are required to pay at this time; to re-establish your PIPP Plus payment plan and maintain your service is $Your PIPP Plus balance prior to the payment made 2/was $A payment was received in the amount of $175.00; which left you with a remaining PIPP balance of
$
Once your PIPP is re-established you have approximately days or the next billing cycle to bring the balance currentAs of your February billing you were responsible for your previous PIPP balance of $+ your new monthly PIPP payment $57.00=$
No payment was received prior to your March billing, causing the payment plan to cancel, consequently your billing for the month of March in the amount of $was added to the existing PIPP balance of $for a total of $
You will remain eligible to pay that amount to re-establish your payment plan until you bill again April 6,
Mr*** spoke with a representative 9/30/14, who advised him in order to go on a 1/payment plan he needed to pay a down payment of $by 10/16/The due date of 10/was a day extension beyond his original due date of 10/
We are requesting a minimum payment of $($
+ $of a $reconnection fee) which is our winter reconnect optionThe current balance on the account is $538.33, outside of the winter reconnect option the customer would be required to pay a total of $to restore service
The last payment we received on this account was 2/28/which has lead to an accumulated balanceThe customer may want to consider contacting *** for assistance, their phone number ###-###-####The agency will pay the required $for the customer; we will be able to restore service once a pledge or payment has been received
For additional questions, please contact our office directly at ###-###-####, our hours are Monday-Friday 8:00-5:
Thank You
Columbia Gas of Ohio
Strategic Initiatives
Thank You for contacting our office; our records indicate your service was restored 2/7/Originally, the gas service was turned off due to nonpayment December 10, On February 4,while completing a billing investigation the service technician found the gas turned back on without our
authorization or knowledgeIt is standard procedure to charge an $investigation fee when gas service has been restored without our authorization or knowledgeI have attached a portion of our tariff explaining this fee
Thank You
I am still waiting to hear about my electric bill and discount for installationBefore this closes I need to know this will be taken care of because it was Columbia Gases fault they did NOT follow through on their commitment date
When the technician went to the premise to connect service he advised there were fleas. It is the technician's discression if the property is safe to enter to connect service
I advised the customer on 11-25-14 to get some bug bombs and let them off in the basement and call us back when
its cleared up
The order to reconnect was scheduled for 12-3-14. I contacted the customer today and scheduled the order for tomorrow, 12-2-
This still does not address the problem of charging a new resident based on a previous residents usageWhen it comes to rental property the present tenant (as in this case) may not be the tenant of the unit from the previous year, thereby initiating a penalty to the NEW - CURRENT tenant.My belief is if Columbia Gas provides me the previous years of usage by all previous residents than they could justify the additional fees associated with this property if the usage was consistent with that consumptionAnd to their suggestion of insulation, etc., there is no guarantee that will bring the usage within the guidelines they require to reduce the additional feesThese new tenants moved in November 1, 2014, thereby requiring they wait until August of for a reviewColumbia Gas suggests the fees will be reduced if usage is brought down to their minimum requirements at that time, but what about the additional charges they paid for a full year based on the previous tenants! That is approximately $more (charged as a penalty because it is not gas usage but just additional fees) than they would have paid.This is not that hard to understandI don't believe they anticipated these situations when composing these new fees, or if they did they didn't feel it to be unfair to new gas customers
Thank You for your response, there was no error made by Columbia Gas of Ohio therefore a credit or reimbursement will not be applied to your account
***
Strategic Initiatives
Columbia Gas of Ohio
The $33 credit was applied to the gas account on 10-1-14 and shows on the 10-30 bill. I reissued the bill out so the customer can see the credit. The credit was applied to the balance. Per the PIP guidelines, the customer is responsible to make their PIP payment every month even if a credit is applied to the account.
Mr [redacted] has referred to the same amount being charged to he and to the new tennant. Mr [redacted] was charged up to 11/26/2014, and the new occupant was billed from that point on. The new tenant had called when he did to transfer service into his name, and avoid being without...
service. If anything, the new tenant paid for any gas used by the heat water or the furnace.
The $24.69 is a minimum customer billing charge for 1 day service, and the PUCO has approved that charge on every bill. We did nothing wrong in this instance, but I will waive the charge, and transfer the credit to his [redacted] Road account.
Cordially,
[redacted] - Columbia Gas of Ohio, IncRegulated RevenueStrategic Initiatives Analyst 1
We have also received a concern via the PUCO, I am in the process of addressing that concern. I have attached information in regard to our tariff and what Columbia Gas is responsible for versus what the customer is responsible for. I hope that information is helpful with providing insight...
into our actions. We appreciate your inquiry; if you have additional concerns please contact our office directly at ###-###-####. We are available Monday through Friday, 8AM to 5PM.
Ms. [redacted] contacted us 11-28-14 to connect service. Columbia's guidelines with PUCO is to have service connected within 5 business days of the phone call. Records show service was connected 12-4-14 which is 4 business days. I apologize we could not get service...
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service.
The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio.
As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waived. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill.
Thank You
[redacted]
Strategic Initiatives
Columbia Gas of Ohio
I filed complaint number [redacted] against Columbia Gas of Ohio. I would like to let you know that the issue giving rise to the complaint has been resolved.
Thank you for providing such a valuable service to consumers.
Have a wonderful day,
They stole my money and it either needs to be refunded or credited to my account, they steal enough money from people and shouldn't be allowed to get away with it, kind of funny that the electric company gave us our credit that we paid in like PIP told us they would but the gas company wants to rip people off, we talked to PIP and they also stated that the credit should be put towards our PIP bill but the gas company is the only one saying that it can't, sounds like a scam to me
Columbia Gas of Ohio has begun charging additional fees for what they
call large residential usageThis a single family house in a lower
income area of Elyria, Ohio, and is a rental property with furnaces
The additional fees they are charging are the same for commercial
customers." My complaint is they base the fees on the previous tenants'
usageThis new tenant will now be penalized for the previous tenants
usage history amounting to an additional amount approximately totaling
$per year basically because they don't reevaluate the usage until
next August, I believe this to be a penalty which is both unfair
and unreasonableThey should not be charging customers based on other
customers usage."How I found this out is when the service was placed
back in our business name my first bill for a minimum usage of 21cuft
was $They tack the charges on as infrastructure fees"Customers
in residential units should pay based on their usage, not the previous
tenants."Additionally last year was an extremely long and cold year and
the previous tenants had a small baby in the household which would have
contributed to the high usage they contendOf course I have to go on
they're word because any information on the previous tenants is
considered private information.I have no records provided to me to not only prove what the actual usage was for the services rendered to the customer (tenant) to support their claim of large usage, plus support for usage from previous years to see if this was an exceptional year or usage from that specific resident compared to previous tenants
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. I paid the full gas bill prior to seeing this message, so that I would make a timely payment. I included a notice on the bill that I did not waive my Revdex.com complaint by paying the full amount. Am I to assume that Columbia Gas of Ohio will credit my account with the excess amount? If Columbia Gas does not credit my account, should I file another Revdex.com complaint or report the non-resolution of my complaint to you in some other manner?
Thank You for contacting our office, I apologize for the inconvenience you feel you have experiencedI have reviewed the call from December 4, 2014; the representative handled the call correctlyThere was no error made by Columbia Gas, there is no adjustment due to the account
If you have
additional concerns please contact our office directlyWe are available Monday-Friday, 8AM-5PMOur phone number is ###-###-####
Sincerely;
***
Strategic Initiatives
Columbia Gas of Ohio
CSP covers the interior gas lines from the point of entrance to the interior wall of the house to the shut-off valve located at each built in appliance. If this claim is related to an added on, free-standing fireplace, it may not be covered. But I don't think I have enough information to understand the whole circumstance.
If you could provide me with your contractor's bill for the services rendered, or if I could have his number to see what he sees going on
*** - Columbia Gas of Ohio
Gas service was restored on November 19, via URGENT complaint from the PUCO
The amount you are required to pay at this time; to re-establish your PIPP Plus payment plan and maintain your service is $Your PIPP Plus balance prior to the payment made 2/was $A payment was received in the amount of $175.00; which left you with a remaining PIPP balance of
$
Once your PIPP is re-established you have approximately days or the next billing cycle to bring the balance currentAs of your February billing you were responsible for your previous PIPP balance of $+ your new monthly PIPP payment $57.00=$
No payment was received prior to your March billing, causing the payment plan to cancel, consequently your billing for the month of March in the amount of $was added to the existing PIPP balance of $for a total of $
You will remain eligible to pay that amount to re-establish your payment plan until you bill again April 6,
Mr*** spoke with a representative 9/30/14, who advised him in order to go on a 1/payment plan he needed to pay a down payment of $by 10/16/The due date of 10/was a day extension beyond his original due date of 10/
We are requesting a minimum payment of $($
+ $of a $reconnection fee) which is our winter reconnect optionThe current balance on the account is $538.33, outside of the winter reconnect option the customer would be required to pay a total of $to restore service
The last payment we received on this account was 2/28/which has lead to an accumulated balanceThe customer may want to consider contacting *** for assistance, their phone number ###-###-####The agency will pay the required $for the customer; we will be able to restore service once a pledge or payment has been received
For additional questions, please contact our office directly at ###-###-####, our hours are Monday-Friday 8:00-5:
Thank You
Columbia Gas of Ohio
Strategic Initiatives
Thank You for contacting our office; our records indicate your service was restored 2/7/Originally, the gas service was turned off due to nonpayment December 10, On February 4,while completing a billing investigation the service technician found the gas turned back on without our
authorization or knowledgeIt is standard procedure to charge an $investigation fee when gas service has been restored without our authorization or knowledgeI have attached a portion of our tariff explaining this fee
Thank You
I am still waiting to hear about my electric bill and discount for installationBefore this closes I need to know this will be taken care of because it was Columbia Gases fault they did NOT follow through on their commitment date
When the technician went to the premise to connect service he advised there were fleas. It is the technician's discression if the property is safe to enter to connect service
I advised the customer on 11-25-14 to get some bug bombs and let them off in the basement and call us back when
its cleared up
The order to reconnect was scheduled for 12-3-14. I contacted the customer today and scheduled the order for tomorrow, 12-2-
This still does not address the problem of charging a new resident based on a previous residents usageWhen it comes to rental property the present tenant (as in this case) may not be the tenant of the unit from the previous year, thereby initiating a penalty to the NEW - CURRENT tenant.My belief is if Columbia Gas provides me the previous years of usage by all previous residents than they could justify the additional fees associated with this property if the usage was consistent with that consumptionAnd to their suggestion of insulation, etc., there is no guarantee that will bring the usage within the guidelines they require to reduce the additional feesThese new tenants moved in November 1, 2014, thereby requiring they wait until August of for a reviewColumbia Gas suggests the fees will be reduced if usage is brought down to their minimum requirements at that time, but what about the additional charges they paid for a full year based on the previous tenants! That is approximately $more (charged as a penalty because it is not gas usage but just additional fees) than they would have paid.This is not that hard to understandI don't believe they anticipated these situations when composing these new fees, or if they did they didn't feel it to be unfair to new gas customers
Thank You for your response, there was no error made by Columbia Gas of Ohio therefore a credit or reimbursement will not be applied to your account
***
Strategic Initiatives
Columbia Gas of Ohio
The $33 credit was applied to the gas account on 10-1-14 and shows on the 10-30 bill. I reissued the bill out so the customer can see the credit. The credit was applied to the balance. Per the PIP guidelines, the customer is responsible to make their PIP payment every month even if a credit is applied to the account.
Thank you
Mr [redacted] has referred to the same amount being charged to he and to the new tennant. Mr [redacted] was charged up to 11/26/2014, and the new occupant was billed from that point on. The new tenant had called when he did to transfer service into his name, and avoid being without...
service. If anything, the new tenant paid for any gas used by the heat water or the furnace.
The $24.69 is a minimum customer billing charge for 1 day service, and the PUCO has approved that charge on every bill. We did nothing wrong in this instance, but I will waive the charge, and transfer the credit to his [redacted] Road account.
Cordially,
[redacted] - Columbia Gas of Ohio, IncRegulated RevenueStrategic Initiatives Analyst 1
We have also received a concern via the PUCO, I am in the process of addressing that concern. I have attached information in regard to our tariff and what Columbia Gas is responsible for versus what the customer is responsible for. I hope that information is helpful with providing insight...
into our actions. We appreciate your inquiry; if you have additional concerns please contact our office directly at ###-###-####. We are available Monday through Friday, 8AM to 5PM.
The gas service was connected for [redacted] on November 12, 2014.
Ms. [redacted] contacted us 11-28-14 to connect service. Columbia's guidelines with PUCO is to have service connected within 5 business days of the phone call. Records show service was connected 12-4-14 which is 4 business days. I apologize we could not get service...
connected any sooner.
Thank you
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service.
The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio.
As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waived. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill.
Thank You
[redacted]
Strategic Initiatives
Columbia Gas of Ohio
I filed complaint number [redacted] against Columbia Gas of Ohio. I would like to let you know that the issue giving rise to the complaint has been resolved.
Thank you for providing such a valuable service to consumers.
Have a wonderful day,