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Comcast Corporation Reviews (1520)

February 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 5,
Re: *** ***
*** *** ***
Brighton, Michigan ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** *** (an authorized user on *** account), received in our office February 5, regarding a billing concern
A Comcast representative spoke with *** on February 7, and provided a detailed explanation of the overall bill to include the monthly charges and balancePer our records the account was interrupted on January 13, due to a billing errorA credit was applied to the account February 7, to remove the early termination fee, two late fees and the three reactivation feesThe credit will appear on the next billing statement, which will be issued on March 7,
We apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Bethany at ###-###-####
Regards,
Davina L
Executive Customer Care Specialist

To Revdex.com :
I would like to forward correspondence with Comcast , to make sure that we are on the same page now and for future issues that may come up ( for your records) :( Thank you so much for all your help and God bless your office!!!!)
Mr Corey I***,
Thank you for contacting me regarding my billing issuesI will be waiting for your written clarification as per our telephone conversationIf I understood it right, this is the recap of what my bill is all aboutI am paid from :
October 22- November November 22, 2015- December The bill that I received via online that has a due date of Jan 6th is the payment for December 22-January and I will not be charge for late fees if I do not pay it by Jan 6thYou also have verbalized that I have days to pay the bill and not be charged lateThanks and please reply back*** * ***
Mon 12/28/10:PM
*** ***,
Yes this is correct regarding your billing

December 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: December 18,
Re: *** ***
PO Box ***
Charlottesville, VA *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office December 18, in regard to a billing explanation request
On December 22, I spoke with *** *** and explained Comcast does bill one month in advance for serviceI provided *** *** the billing cycle date and the billing due dateI also explained we are unable to change the billing due dateAn apology was provided for any inconvenience experienced in working to get this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Corey *I*** Executive Customer Relations

March 11, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:
*** Date of Notice: February 15, 2015 Re: *** *** *** * *** *** Portland, OR 97217 Dear Sir or Madam, This letter is in response to the complaint filed by Ms*** ***, received in our office February 16, in regard to a billing issue I attempted to contact Ms*** several times, using all resources provided by the customer, to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate on September 30, 2012, Ms*** disconnected her Comcast service and a prorated credit was applied to her account for services she was billed for but did not use. The remaining balance on the account was for services, including On Demand movie purchases from service dates from September 1-30, 2012, in which we received no payment. Further records indicate Ms***’s account was updated with her post office box address information. Once the payment is made either to Comcast or the third party agency, the credit reporting agencies will be notified the account has been paid in full I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext***. Regards, Kathy B.Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The service issues have still not been resolved. For the record, we were away on a shortvacation last week and did not have access to the contacts made by Comcast. We also did not receive an email from them asdescribed in their email to you.Our email is: ***
Regards,
*** ***

June 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 8,
*** ** ***
*** *** ***
***
*** ***
Memphis, TN *** Dear Sir or Madam:
This letter is in response to the complaint filed by *** ** ***, which was received by our office June 8, regarding service issues
On June 15, 2016, I spoke with *** *** and a service call was scheduled on June 16, The technician diagnosed the service issue and provided education on the wireless technology
I attempted to contact *** *** several times after the service callUnfortunately, my attempts were unsuccessfulA credit was applied to the account for the service issues on June 15, The credit will show on their next billing statement dated June 25,
On June 15, 2016, I provided a detailed explanation of the overall bill*** *** has the Internet Plus promotion for months effective from March 29, till March 29, 2017, as promisedThe promotion includes a self-service discount for eco-bill and automatic payment*** *** did not sign up for eco-bill and automatic payment, causing the discount to be removed on May 23, *** *** must subscribe to eco-bill and automatic payment to receive the self-service discount
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Leigh H
Executive Customer Relations

January 14, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: January 7, 2015 Re: ***
*** *** *** ** *** *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office January 7, 2015, in regard to a billing explanation request. On January 13, 2015, I spoke with *** *** in regards to his concernsAccount review indicates that the referenced account was fully disconnected on January 13, with a stop bill date of December 30, as *** *** requestedContact was made by *** *** on November 21, in regards to his promotional pricingA credit was applied to *** ***’s account on January 13, 2015, for the billing discrepancy in the promotional pricing from November 21, through December 30, I educated *** *** on his final bill amount that is owed for services renderedI apologized for any inconvenience this matter may have caused I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Crystal H.Comcast Executive Customer Relations Specialist

June 2, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: *** Date of
Notice: May 29, Re: *** *** *** *** *** Memphis, TN *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office June 1, 2015, regarding technical difficulties with their service. I spoke with *** ***, an authorized account holder, on June 2, and she declined to have a service call to assess the service issue. Without a service call, we are unable to provide a resolution for the service issue. Account records show that multiple appointments have been scheduled, to attempt to resolve the service issueFor unknown reasons, the service issue was unable to be resolved. Due to the service issues, and being unable to resolve the issue on previous appointments, on June 2, *** *** requested to have the account disconnected. On June 2, I assisted *** *** in disconnecting the services, due to the ongoing service issues I honored our thirty day money back guarantee and removed all charges from the account. I explained if the equipment was not returned in thirty days, that equipment fees would be applied to the account. MrIreland will receive a final bill dated June 14, that will reflect a zero balance. I apologized for any frustration they may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Chis M. Executive Customer Relations

August 4,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 22,
*** * ***
*** *** *** *** **
Nacogdoches, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a refund request
I made several attempts to contact *** *** to discuss the above-referenced concernsUnfortunately, my attempts were unsuccessfulHowever, we would need to speak with *** *** in order to address her concerns, as we could not locate a Comcast account with the contact information provided
An apology is extended for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Shirley K
Executive Customer Relations

August 25, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice:
August 11, 2016 *** *** *** *** *** Plainfield, NJ *** Dear Sir/Madam,This letter is in response to the above-referenced complaint filed by *** *** regarding service issues. On August 17, 2016, I corresponded via e-mail with *** *** and confirmed that the cable line was successfully removed from the side of her home on August 12, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Georgette S.Comcast Executive Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would also like to add that MrWilliam C*** has been in contact with me with my Comcast issues. I really like that kind of customer service. I will continue to be a long time customer of Comcast. Happy Holidays.Regards, *** ***

June 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 19,
*** ***
*** *** ** ** Issaquah, WA ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** ***, which was received by our office June 19, regarding a credit report dispute
Upon receipt of this complaint, research was done on the account and our records indicate that *** *** accepted a month contractual agreement for the Performance Pro Internet service, effective January 24, through January 24, Tax and service fees are not includedAt the expiration of the promotion, standard retail pricing will applyPrior to the acceptance of the contractual agreement, *** *** requested to pay a deposit in lieu of doing a credit check but the credit check was inadvertently preformed without authorization
On June 23, 2016, I contacted *** *** regarding the above mentioned concernAn escalated request to remove the credit inquiry has been submittedThe process to remove the credit inquiry will take two to three weeksAdditionally, a credit was applied to the account to offset the deposit *** *** madeThe credit was applied to the account on June 24, and will appear on his next billing statement dated July 8, I apologize for the inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### EXT *** Regards,
Shantau H
Executive Customer Relations
West Division
M-F 8AM-4:30PM MST

June 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 6,
Re: *** ***
*** ** *** **
Miami, FL ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** ***, which was received by our office June 6, regarding service issues
On June 19, 2016, I spoke with *** *** and confirmed the service issues were resolved by replacing a defective drop lineI apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Richard C
Executive Customer Relations

May 29, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: May 20, 2015 Re: *** ***
*** *** *** Yuba City, CA, *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office May 20, regarding a refund concern, I attempted to contact *** *** several times, using all resources provided by the customer, to discuss her concerns. Unfortunately, my attempts were unsuccessful. We do not have any records indicating a refund for *** ***Her account was connected on September 11, and is current to dateI apologize to *** *** for any inconvenience she may have experienced as she attempted to have this concern addressedHowever, to resolve any concerns I would have to speak directly to *** *** I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Michael M.Executive Customer Relations

Judy, insurance company have not contacted us so farWaiting for their responce to the matter, thanks a lot for your help*** ***, *** ***

August 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 27,
*** ** ***
*** *** ***
Canton, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On August 3, 2016, I spoke with *** *** and explained our position as detailed in our response letter dated July 14, 2016, has not changedDue to the address in question being located too far from the nearest plant, the address is not serviceable at this timeTherefore, we will not be able to complete the installation for Comcast Business Class serviceI explained to *** *** although he signed paperwork to request our services, based on our terms and conditions, Comcast has until the day the services are being installed to void any service order agreementI apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me ###-###-####
Regards,
Jason M
Executive Customer Relations
###-###-####

June 23, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: *** Date of Notice: June 17, 2016Re: *** *** *** *** *** *** Jacksonville, FL *** Dear Sir or Madam,This letter is in response to the complaint filed by *** ***, received in our office June 17, regarding a billing concern.I corresponded with *** ***, authorized user, via email on June 21, and explained that his monthly charges increased as a result of his promotional discount ending, effective June 10, I explained to *** *** that the promotion for Blast internet was on his account for months effective June 11, through June 10, 2016, at which time retail rates would apply. I confirmed with *** *** that as of June 21, 2016, he is currently enrolled to the Performance Internet package at the everyday rateI apologized to *** *** for any inconvenience he may have experienced while addressing this matter. I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Diane D.Executive Customer Relations

August 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 22,
*** * ***
*** *** *** *., Apt***
Minneapolis, MN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by *** *** *** regarding a billing concern
On August 1, 2016, I spoke with *** *** to discuss her concerns and apologize for any inconvenience and frustration she may have experienced in attempting to resolve this issueI advised her that Comcast offers replacement batteries and monitoring for a one-time fee, plus shipping and handling
Comcast’s policy provides monitoring for existing XFINITY Voice customers utilizing batteries previously provided by Comcast until those batteries become depletedWhen a customer has an existing battery provided by Comcast and that battery becomes depleted, Comcast will notify the customer that the battery should be replacedAt that time the customer will have the option to either purchase a replacement battery (with monitoring) from Comcast, obtain a battery from a third party supplier (no monitoring provided) or utilize the service without a backup battery
*** *** advised me that she will discontinue her XFINITY Voice service effective August 15, due to the cost and the modem charge*** *** will contact me at that time to receive a different promotional offer that does not include XFINITY Voice and InternetAs a one-time courtesy, I backdated her promotion to the last billing cycle which was July 21, A service visit was scheduled for July 17, and was cancelled upon arrival as *** ***’s services were working satisfactorilyA credit was applied to her account on July 20, for the service issues she experiencedThe credit will be reflected on her August billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at *** ext***
Regards,
Tanisha F
Executive Customer Relations

November 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: November 9,
Re: *** ***
*** *** *** Ramey, PA
***
Dear Sir or Madam,
This letter is in response to the complaint by *** ***, received in our office on November 9, in regard to a billing concern
I spoke with *** *** on November 10, 2015, and confirmed *** *** is currently on a promotional rate for internet service until November 28, I did review several pricing options for downgrading and upgrading service with *** ***, which she declined
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brandon M*** Executive Customer Relations

July 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 3,
*** ***
*** *** ***
Joliet, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On July 12, 2016, I spoke with *** ***, an authorized user on *** *** ***’s account, and per her request scheduled a service call for July 30, Our records confirm multiple issues were diagnosed and replaced including the main cable line to *** ***’s home, as well as internal wiring and the modemI will continue to follow up with *** *** after the completed service appointment to verify the service issues have been resolved and if needed address any additional issues
I apologize for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Shaunda P
Executive Care Specialist

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Description: Television - Cable, CATV & Satellite, Cable TV, Internet & Telephone Installation Service, Internet Services, Telephone Communications

Address: 5205 N O Connor Blvd Ste 900, Irving, Texas, United States, 75039-3724

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