Comcast Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did contact the Comcast representative regarding my mailing address despite his claim that I did not contact him. Thankfully I have finally received my refund check.
Regards,
[redacted]

June 12, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: June 3, 2015
Re: [redacted]...

[redacted]
Katy, TX [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office June 4, 2015 in regard to a billing concern.
I spoke with [redacted] on June 12, 2015 and apologized for any inconvenience or frustration he may have experienced while attempting to have his billing concerns addressed. A full billing explanation was provided to include his current promotional package and promotion duration. Our records indicate that he has a bundled package for his cable and high-speed internet service, discounted from its original price for the timeframe of May 31, 2015 through May 30, 2016. Beginning May 31, 2016, standard retail pricing will apply.
[redacted] was interested in having a faster internet speed, so we provided him with our Blast speed tier at no additional cost for 24 months and advised that the standard associated pricing will apply beginning June 11, 2017, should he keep the faster speed in place.
Due to the confusion with this billing, a one-time courtesy credit was issued to his account on June 12, 2015 and will appear on his billing statement to be issued on June 26, 2015.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Teresa L.
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 28, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 21, 2016
Re: [redacted]       [redacted]...

[redacted]       Charleston, SC [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office January 21, 2016 regarding service related issues.
I spoke with [redacted] on January 21, 2016 and scheduled a service call to resolve the service issues. The service related issues were resolved by a technician on January 21, 2016 by replacing a defective modem. A credit was applied to the account on January 28, 2016 for loss of service. The credit will appear on the next billing statement, which will be issued on February 7, 2016. I apologized for any inconvenience and frustration they may have experienced in order to get this issue resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Lionel. M
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you.
Regards,
[redacted]

June 6, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice: June 1, 2016
Re:    [redacted]
...

         [redacted]
         Tuscaloosa, AL [redacted]
Dear Sir or Madam:
This letter is in response to the complaint filed by [redacted], which was received by our office June 1, 2016 regarding service issues.
On June 6, 2016, I spoke with [redacted] and confirmed the service issues were resolved by burying the drop. I apologized for any frustration that may have been caused in order to get this issue resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jason Z.
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I have only been in that area since the beginning of the year so the fact that some customers in the area were advised is irrelevant. Alos, there was no attempt to rectify the situation by no corporate person. That is an untrue statement. I was also advised by someone incorporate named "Mary" that she was going to listen to the calls to see if I was informed of the cap at the point which I accepted services. Well, she never advised on the outcome. I will further contact the FCC to advised of the misleading of comcast to tricking the customers into accepting services in which pertinent informationis not disclosed. This is a way of robbing customers and I will not stop until someone takes accountability and credit my account.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

March 6, 2015  Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:       [redacted]Date of Notice:   February 22, 2015 Re:...

      [redacted]            [redacted]            Antioch, CA 94531                 Dear Sir or Madam, This letter is in response to the complaint filed by Ms. [redacted], received in our office February 23, 2015 referencing a billing concern.  On March 6, 2015, I corresponded with Ms. [redacted] via email in regard to her concerns.  Our records indicate on February 26, 2015, Ms. [redacted]’s misapplied payment was located and applied to her account.  In addition, on February 25, 2015, a credit was applied to Ms. [redacted]’s account for the outage related issue, inconvenience and frustration caused.  The credit appeared on the statement dated March 1, 2015. We apologize for the multiple contacts Ms. [redacted] had to make and the time taken to resolve her issues. Feedback has been forwarded to the proper management for further review.  I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].   Regards,  Kathy B.Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I'm not  sure who they are calling but no supervisor or anyone from comcast has contacted me since the day they called to let me know that the tech was in route. Also I was promised more then just credit for one day. I was told that they was going to credit me for the whole year that I had been having issues and I was also told that a supervisor would be calling me back the Monday after the tech left this last time so that we could discuss my bill and credit. I have been waiting and still no call..
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, even though I got a credit on the account, their response to this was still robot in style. That is they just called, but didn't say they would look into why their service reps were not doing their job correctly. I could understand one person, but everyone I talked with didn't know what the other was doing, nor were they communicating with the repairs dept. Again they should have never cut his service without notifying my son or the company of their actions. The person who cut the lines should have notified someone about it, and requested repairs. Just bad business practices.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although, I emailed and left a message with Laura with Comcast I never did get a response or reply back from her as she stated otherwise. I will not perpetuate the complaint as the issue was finally resolved. 
Regards,
[redacted]

August 13, 2016
Revdex.com
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia PA 19103
Complaint Department
Re:    [redacted]
         [redacted]
...

         Chicago, IL [redacted]
         Revdex.com File Number: [redacted]
         Date of Notice: July 25, 2016
Dear Sir or Madam:This letter is in response to the above-referenced complaint submitted to the Revdex.com by **. [redacted].
The XFINITY WiFi network offers consumers the ability to sign into WiFi access points throughout Comcast’s service area to connect to the Internet. XFINITY WiFi access is provided as a courtesy and as such no compensation is warranted. Comcast records indicate a service call was completed at [redacted]’s home on July 26, 2016, resolving his XFINITY WiFi Hotspot concerns.
On July 27, 2016, a Comcast Customer Security Assurance technician contacted [redacted] to advise him of the aforementioned information and address any other concerns. [redacted] informed the technician that he is no longer experiencing connectivity issues. The technician provided his direct contact information so that [redacted] can contact him with any further questions or concerns.
I trust this letter provides your office with the information required in this matter.
Sincerely,
Customer Security Assurance
###-###-####

August 16, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:  [redacted]
      Date of Notice: August 8, 2016
 ...

    [redacted]       [redacted]       Monroe, Michigan [redacted] Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On August 10, 2016, I corresponded via electronic mail with [redacted] and explained that our records indicate on July 10, 2016 [redacted] transferred the Comcast services to a new residence. The transfer of service was not set up correctly causing an early termination fee to apply to the previous account on July 10, 2016.
On July 10, 2016 the remaining balance owed which included an early termination fee on the previous account was transferred to [redacted]’ new account. A credit was applied to the account on July 20, 2016 for the early termination fee received in error. The credit was reflected on billing statement dated July 28, 2016. A monthly discount was applied to the account on August 15, 2016 for 12 months. The discount is effective August 15, 2016 and will expire on September 10, 2017. The change of service will reflect on the next billing statement dated August 28, 2016. I apologize for any inconvenience experienced while attempting to resolve the matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext # [redacted].
Regards,
Heather M.
Executive Customer Care Specialist

August 8, 2016
Revdex.com
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia PA 19103
Complaint Department
Re: [redacted]
[redacted] Glen Burnie, MD [redacted]
Revdex.com File Number: [redacted]
Date of...

Notice: July 29, 2016
Dear Sir or Madam:This letter is in response to the above-referenced complaint submitted to the Revdex.com by **. [redacted].
Effective May 17, 2012, Comcast announced that we would trial flexible data usage plans. [redacted]’s area was not affected. The policy was communicated to customers and is available to review on the Comcast website. At this time, there are no plans to institute any new data usage policy in this area.
In certain markets, Comcast is trialing a usage-based billing approach that relieves users who use less Internet data from paying the same price as heavier end users, while enabling those heavier end users to continue using as much data as they want without being subjected to a hard cap. This pro-consumer policy helps to ensure that Comcast’s customers are treated fairly, such that those customers who choose to use more Internet data can pay more to do so, and those customers who choose to use less, pay less.
A Comcast Customer Security Assurance technician made several attempts to contact [redacted] to advise her of the aforementioned information and address any other concerns. Unfortunately, all attempts were unsuccessful. The technician left a message with his direct contact information should [redacted] have further questions regarding this matter.
A Comcast Executive Customer Relations representative made several attempts to contact [redacted] to address her service concerns. Unfortunately, all attempts were unsuccessful. In order to assist further in this matter, contact with [redacted] is necessary. The representative provided his direct contact information should [redacted] have any further questions or concerns.
I trust this letter provides your office with the information required in this matter.
Sincerely,
Customer Security Assurance
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 24, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  May 11, 2016
Re: [redacted]
...

      [redacted].
      Lincoln, DE [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office May 12, 2016 regarding a billing issue.
On May 17, 2016, I spoke with [redacted] and a credit was applied to the account on May 17, 2016 for the misapplied payment. Also, a credit was applied to the account on April 11, 2016 for the returned check fee. This credit appeared on the May 1, 2016 billing statement.
I have also issued a credit for the late fee on the account which was applied on May 11, 2016 and will be shown on the June 1, 2016 billing statement. I apologized for any inconvenience and frustration that may have been experienced while attempting to resolve this issue.
I confirmed with [redacted] that the monthly rate is accurate. [redacted] is currently subscribed to the Starter triple play with an additional DTA and a modem rental fee. This promotion began on June 10, 2015 and will end on June 13, 2016. June 14, 2016-June 13, 2017, the promotion will transition to second year pricing.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Alwell O[redacted]
Executive Customer Relations
Comcast | Northeast Division
Office: ###-###-####

August 29, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number:    [redacted]
         Date of...

Notice:   August 14, 2016
         [redacted] [redacted]
         [redacted]
         Humble, TX [redacted] Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding an Early Termination Fee.
On August 19, 2016, I spoke and advised we were able to waive the Early Termination Fee. A credit was applied to the account on August 25, 2016 for the early termination fee and the credit will appear on the final billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted].
Regards,
Liz V.
Comcast | Executive Customer Relations
###-###-#### Ext. [redacted]

June 13, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  June 6, 2016
Re:    [redacted]
         [redacted]
         Country Club Hills, IL [redacted] Dear Sir or Madam:
This letter is in response to the complaint filed by [redacted], which was received by our office June 6, 2016 regarding service issues.
On June 7, 2016, a Comcast representative spoke with [redacted] and scheduled a service appointment on June 11, 2016. The technical operations team could not identify any service issues during the service appointment. Additionally, the history on the equipment showed no fluctuations, and there have been no recent plant faults or signal problems in the node feeding the area.
As a precaution, the technician replaced the pole filter, unity gain amplifier, and swapped the X1 digital video recorder and modem. Additionally, on June 11, 2016, our technician met with [redacted] and neither could locate any exposed wires on the property. The Comcast cable lines in [redacted]’s area are hung aerial, and not buried; so it is possible the wire is question did not belong to Comcast and was fixed prior to our technician visit.
The representative made several follow up attempts to contact [redacted] after the completed service appointment. Unfortunately, our follow up attempts were unsuccessful. A credit was applied to the account on June 11, 2016 to cover the Comcast Customer Guarantee. An additional credit was applied to the account on June 13, 2016 for the reported loss of service. The credits will appear on the July 2, 2016 billing statement.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, Sarah, at ###-###-#### ext. [redacted].
Regards,
Mario S.
Executive Care Specialist

March 26, 2015Revdex.com of Metro Washington DC & EasternPennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103Case Number:   [redacted]Date of Notice: March 21, 2015Re:       [redacted]...

[redacted]            Marietta, GA [redacted]       Dear Sir or Madam,This letter is in response to the complaint filed by **. [redacted], received in our office March 21, 2015 regarding technical difficulties with their service.  I spoke with [redacted] on March 26, 2015 and confirmed the service related issues they experienced were resolved on March 23, 2015 by replacing the defective cable lines.  I also informed [redacted] that a credit has been applied to her account on March 26, 2015 for loss of services and delays. The credit will appear on their next billing statement, which will be issued on April 1, 2015. I have apologized for the delays in getting this matter resolved.I trust that this letter provides your office with the information required in this matter.  Should you have any questions or need additional information, please contact me at ###-###-####.   Regards,Ms. S. C[redacted]           Executive Escalation Specialist

August 16, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number: ...

    [redacted]
         Date of Notice:    August 02, 2016
         [redacted]
         [redacted]
         Delray Beach, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by **. [redacted] regarding a billing explanation request.
On August 02, 2016, I spoke with [redacted] and provided a detailed explanation of the overall bill to include current service package and promotional timelines. I explained that the account reflects the performance internet service with bulk cable and a modem rental fee at a 12 month promotional rate effective April 23, 2016 which ends April 25, 2017. April 26, 2017 regular retail rates will apply. On August 02, 2016 I added premium channel [redacted] free for 12 months effective August 02, 2016 which will end August 25, 2017. August 26, 2017 regular retail rates will apply.
On August 01, 2016 and August 02, 2016, I applied a credit to the account which will be reflected on the August 14, 2016 billing statement. On August 02, 2016, I also added a 12 month loyalty discount effective August 02, 2016 which will end August 25, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Richard C
Executive Customer Relations