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Comfort Heroes Plumbing, Heating & Air

502 S Cliff Ave, Sioux Falls, South Dakota, United States, 57103-2233

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Comfort Heroes Plumbing, Heating & Air Reviews (%countItem)

• May 23, 2023

I had an A/C service check by Comfort Heroes due to a $29.00 promotion. By the time I was done, it cost me $696.22. I did realize that it could cost more if there were issues but I thought replacing a capacitor & doing a chemical wash in less than an hour visit was much too high. I took the bill to Waterbury and asked what their charge would be. Not knowing the capacitor required for my unit, they used their most expensive model in their calculations. The MOST it would have cost me at Waterbury would be $376.53. That's a $319.69 difference! My Comfort Heroes bill would have been even higher if it weren't for a 5% discount for being elderly. Getting a billing statement from Comfort Heroes was no small task either. When the serviceman left, nothing was given me. I called the next day & asked for one to be emailed to me. After six days from their service call, I had to make a personal visit to get my service statement.

Overcharge 2-3 x from other bids received by local reputable companies.
Hourly charge outrageous. Don't buy into their premium package, ripoff.
Had an annual service for my furnace, a/c, didn't even open units to clean, tested around furnace for carbon monoxide. Had basement floor drain backup, They accessed floor drain, not main drain to house. Had no camera, no blades. Informed me my main sewer line probably broken. Received estimated of *** to repair, my house to street distance approx 30 feet. Quoted me for new furnace, a/c unit around ***, had other estimates at ***. I was instructed to purchase faucets, shower faucets, they charged me $***. Labor for 3 hrs. Cut an access hole in my wall to get to valves, left a mess and a big hole. Instructed me to buy access panel to close hole. Purchased $*** premium plan, haven't received info on plan in writing. They recently changed company name to ***.

Desired Outcome

Refund on my premium purchase of $

Comfort Heroes Plumbing, Heating & Air Response • Jan 21, 2020

Hi Patricia,

We have reviewed your complaint and this ones not make any sense on our end. There is no $*** premium package. You signed up for a service agreement which provided you with free safety inspections of your equipment and a $*** discount on work we already performed plus it also waived your service fees. This service contract cost only $***.

Please call our office so we can discuss this further. I'm sorry you feel frustrated. Let's talk on the phone

$900.00 dollars to replace a 1 inch gate valve maybe 15 min. work at best then charged me for the estimate. What a joke.

Clint did awesome! Fast, friendly, knowledgeable! So glad I called

After being a loyal Waterbury customer for over 14 years and being told we had no issue with our water heater, we knew better when the pilot wouldn't stay lit. I called Golden Rule and the man on the phone was so polite and I knew immediately they cared about my issue. They sent Nick to our home and he knew immediately our issue was much bigger which we expected. He explained the issue in detail and showed us how unsafe our last replacement was installed. He replaced our water heater and also went above & beyond securing our expansion tank which never had been prior. He was very professional, efficient and extremely polite (even wore booties). ð??? The cost was fair although if we had contacted Golden Rule first, we would have saved ourselves an extra $200. We were very impressed with the service and will continue our future business with them!!

Comfort Heroes Plumbing, Heating & Air Response • Aug 19, 2019

Thank you for sharing your feedback with our team, Danielle. We appreciate you and look forward to serving your family in the future!

I ran into a water heater problem on a Sunday. I called Golden Rule, and they came out within an hour and resolved the issue with my ware heater quickly and professionally. James B. asked several times before leaving if there was anything else he could do. I'm very pleased with the service provided by Golden Rule!

I use Golden Rule for plumbing, heating and cooling. They have provided excellent, fast service every time I have called. They always make sure there is nothing else I need done before they leave. I highly recommend their service and their service plan to anyone.

Alan has helped us for years with our plumbing and hvac. They have always been wonderful to work with.

Alan did a good job of examining the problem, offering different solutions, and helped us with the best solution for us in order to do business as we best as we can.

They did a good job and were very quick. They also accommodated my schedule. Thank you.

their guys worked fast and did an excellent job on our new piping. the local guys in town here are shady. golden rule was very professional and friendly.

They did an excellent job for us

I am very pleased with how friendly, professional, quick, and all around awesome their service is. After calling them on a late Friday afternoon they offered to be there that day yet, but I was busy so instead they came first thing Saturday morning. Then from the initial inspection, to the quotes, all the way to the install they were professional, clean and speedy. Will definitely call them again! Thanks James, Nate, and golden rule!

Comfort Heroes Plumbing, Heating & Air Response • Aug 27, 2018


Thank you for choosing our team of Service Experts to serve you with your recent home comfort system installation. We take great pride in our excellent reputation and we look forward to working with you in the future!

Alan ***, Proud Owner

Five Stars! Alan came out to replace our toilet and was very polite, fast, courteous and professional. Even the clothes he wore were above and beyond what we expected. There was no plumber as hanging out of his pants and every other plumber we have used came in dirty, greasy and grimy. Alan was in a clean crisp uniform and he worked so fast which we appreciated since so many companies still charge by the hour. Golden Rule did not charge by the hour though. They charge a little bit more than the other companies, but it is worth it for our family. Thank you again for getting our toilet up and running so quickly!

Fantastic service! I am so thrilled that they were open on Saturday and were able to get our AC up and running so quickly. We have used them for drains in the past and they have always provided friendly service to our family. Thank you so much!

So far so good

Alan did a great job fixing our furnace

They came in very quick and kept everything clean while they worked. The furnace is running great now!

Alan did a good job

Golden Rule Service provided excellent service. They fixed the kitchen sink quickly.

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Address: 502 S Cliff Ave, Sioux Falls, South Dakota, United States, 57103-2233


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