COMFORT INN

FCSI was informed to close and withdraw this account by the original creditor [redacted] and request was made to remove any negative credit reporting. FCSI is no longer collecting the debt and it is no longer active in our database. Please refer any further questions or concerns to the original creditor,...

[redacted]. Thank you.

The complaint is the debtor feels she should not be charged a non sufficient charge because her bank closed her accounts due to she was subject to fraud. FCSI was never informed of any fraud nor did the debtor ever call into FCSI and ask the bank information to be stopped, removed or changed to any...

other valid payment method in order to keep her arrangements. Often times when it is the banking institutions fault for refusing payments on a customers account they will accommodate that customer by crediting their account the amount of the fees charged for denying the transaction. The debtor may want to reach out to her banking institution for their consideration on her behalf in this matter. The balance is valid and still outstanding. Thank you.

The contract with the contractor states that there is a 1 year warranty on labor.  However, this issue did not arise until after that 1 year period had expired.

I have listened to the call the Ms. [redacted] references and have sent that information and this complaint to the agent's supervisor and the collection manager. The number she requested to be removed was removed immediately and I apologize that the agent did not convey that to Ms. [redacted]. Thank...

you for taking the time to let us know how you feel and I apologize if you were treated in any way other than respectful and professional. Thank you.

We are unable to find an account matching the information given. FCSI will need more identifying information to find the correct [redacted], like a social security number or case or account number. The phone number nor the address listed is in our database. There are over 100 [redacted]...

[redacted]'s in the system, none of which match the address or phone number given. Please provide more identifying information so we may locate the account and resolve any issues. Thank you.

A settlement was taken on the account, a letter was requested to be sent but due to the original creditor not having processed the settlement at the time the letter was requested there is a balance remaining, although it is not due, it prevented the letter from being sent. I have requested...

the letter be hand mailed instead of through the system to ensure the consumer receives it. The account is considered settled and no balance is due from the consumer. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern: ID # [redacted] I [redacted] spoke with Mrs [redacted] and lwt her know her dispute charge will be mail out on a money order total of $38.70  on the below address. [redacted] Blvd Unit [redacted], CA 92886    If you have...

any question free feel to call me or email me. Thank you, [redacted]General Manager1251 N. Harbor BlvdAnaheim, CA 92801PH 714.635.6464FX 714.948.8030

I have looked into the concerns Ms [redacted]( [redacted]) has on how her account was handled. She states that when the FCSI rep called to her work, the rep called in to verify her employment, that is true, when the debtors coworker answered the phone the FCSI rep stated she needed to verify employment and...

the coworker responded, "OK who are you trying to verify on", if she were not the right person to do that task the approiate response would be to either transferred her to the right department or informed the rep that she is not the person to perform that task and directed her to the correct person. The reason the rep did not request to speak to the debtor is because she is simply a representative of the legal department and her only position is to verify employment in the process of filing a civil suit against the debtor and not collect the debt. The account is now being handled by the legal department and FCSI is not attempting to contact Ms [redacted] ([redacted]) as she has requested. Thank you.

Mr. [redacted], your proof of this valid debt is in the mail. I cannot expedite the postal service. You are getting the information as quickly as we received it. There is nothing else I can do but get you the information you requested as quickly as it was gotten to me. I have no reason to keep this from you. We take this job very seriously and have no reason to do anything but the right thing.Your credit report was updated to dispute upon your first dispute in 2015 and remains compliant with the status of dispute.  Thank you for your time and patience.

FCSI has reached out to the original creditor and was told that this was investigated for fraud and the charges were sustained. FCSI has requested a fraud packet be sent to the consumer to complete and return to the address on the packet so another investigation may ensue. FCSI has noted the account for cease and a fraud packet will be sent to the consumer. Thank you.

FCSI was given the debt to collect from the original creditor, [redacted], on or about 1-23-2017 for a [redacted] acct # [redacted] in the amount of $387.18 for services dated from 6-20-2015 to disconnect date of 1-28-2016. We reached out to [redacted] about her claim that it is not her debt and in order for them to...

investigate , they will need more specific details. The consumers other concern was it was reporting on her credit mulitple times and she wants her credit score restored. FCSI has nothing to do with scores and has only reported this debt as one individual debt, not multiple times as more than one debt. FCSI has regulations they have to follow set by the credit reporting agencies to update consumers files and FCSI is following all guidelines set for our industry. Please have the consumer state what her dispute of the debt is so the original crditor may investigate her concerns and resolve any issues. Thank you.

Complaint: [redacted]
I am rejecting this response because: I tried to get this settled every time they contacted me [redacted] said to rebill they have not received a bill told them to rebill it this should have taken care of that problem. I have had this taken care of  they want to get money from me that I do not owe.
Regards,
[redacted]

The consumer spoke to a representative about the situation and was informed that although the consumer didn't pay the account in full in the amount she was informed of, as a courtesy,  the rep agreed to pay the remaining .26 cents for her and request it be removed from the consumers credit. The...

request had been made to have to item removed. Thank you.

The debt in question was paid in full and we have marked the account as paid in full. At no time has anyone in our office ever informed her that by paying her debt it will be removed from her credit, each conversation held she was told her credit would be updated as paid in full, which we have...

done. We received the account for collection in February of 2015 and it wasnt paid until August of 2015. When she paid the original creditor they reported the payment to us and we reflect a zero balance and we have reported to the credit reporting agencies that the balance is zero.
Thank you.

A letter agreeing to a settlement has been sent to the consumer as requested. It was requested initially but seems to have been overlooked. We are sorry for any inconvenience this may have caused. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's a shame that they couldn't forward me the same reply. Thank you so much for your help.Sincerely, [redacted]

Complaint[redacted]
I am rejecting this response because:  The reservation was mid-week in an area northeast of downtown.  I have stayed there several times and have never seen the parking lot full indicating the hotel was sold out.  I request to see a printout from the hotel's reservation system proving the hotel was sold out on the night of 4/30/14 with a statement from the [redacted] cerifying the information from the printout is true and correct.
Thank you.
Regards,
[redacted]

Dear Sir/Ms.,I am in receipt of the unresolved issue that the guest sees it on her end.I am unable to issue any further credits at this time. However, if the guest chooses to, I will be able to upgrade her to one of our suites at no extra charge, and based on availability;if she chooses to return to our hotel, on a standard room reservation.Our goal is to satisfy our guests and regret deeply any service below their expectations.Thank you.Very truly,[redacted]-GM

To Whom it may concern,I am responding to a complaint made to you by [redacted]. Mrs. [redacted], her daughter, grandmother, and grandkids checked into our hotel on 2/19/2015 to room [redacted]. A few hours after checking in she returned to the front desk and complained that the toilet was not working. We...

checked the room on the 21 of February and it was stuffed with toilet paper. She was moved to a new room [redacted] but never left room [redacted]. The following day on the 20th housekeeping went to clean room [redacted] since she was moved and at that time we saw that Mr. [redacted] and one other guest stayed in the room and had all their personal belonging in the room. We checked room [redacted] and it was also occupied by her daughter and children. Basically they needed 2 rooms for all 7 or 8 guests that where not registered to be here since her reservation was made by her for only 2 adults. Our front desk staff did not authorize her to keep both rooms. We advised her that if she wanted to stay she would be charged for the second room. She did not sleep in the lobby as she stated she slept in room [redacted] along with her an elderly woman.To conclude this letter I would like to let you know that even after she did stay in both rooms and did not nove out of [redacted] until Saturday night we did not charge her for room [redacted]. We only charged her for 2 nights in room [redacted]. No other issues where reported.Thank you,Araceli D[redacted] General Manager[redacted] RoadEaston, PA 18045