COMFORT INN

FCSI received the account for collection on 7-11-16 in the amount of $1231.45. FCSI has never been made aware of any dispute prior to this complaint. FCSI has noted the account as disputed and reported it accordingly to the CRA's. FCSI reached out to the original creditor,[redacted], and they stated they are not aware of any dispute and would need to know the exact nature of the consumers dispute so they may investigate those concerns. FCSI will mail a copy of the final bills to the consumer and will need to get something from the consumer explaining what the dispute is so the investigation may be resolved as soon as possible. Thank you.  Again,as stated above, FCSI has to know what the actual complaint is so it may be investigated. Please forward the details of your complaint as soon as possible so the investigation can begin. Simply stating you have spoken to [redacted] on multiple times does not describe the dispute. We have spoken to [redacted] and they are not aware of the dispute. Thank you Again for your assistance in getting this matter resolved.

FCS was given this account to collect on 3-16-2015. The first notice was sent 3-18-2015. No contact was made with the consumer and credit was effected on 4-23-2015. A second notification was sent on 5-5-2015. On 6-2-2015 the original creditor adjusted the balance to zero therefore closing the...

account in our database and the credit was updated as paid in full. On 9-8-2015 the consumer called in and requested that this be removed from his credit to which we submitted the request to the credit reporting agencies to have it deleted. We can only request it be deleted, which we did prior to receiving this complaint. Everything is done electronically, there is no number to call. We apologize for the time it takes but we have no control over how long it will take the credit reporting agencies to update their files.We were never informed by the original creditor that this debt was anything but valid. We handled the account accordingly. When the consumer requested it deleted, we obliged. Thank you.

Complaint: [redacted]
I am rejecting this response because when I spoke with FCS on 1/20/16, they informed me they processed the "delete" of the report in the end of December.  When I paid them in October, they promised me it would be deleted immediately.  A three month delay for FCS to process this is unacceptable, and I want proof that they are trying to resolve this for me ASAP.  FCS should at minimum provide:1. An alternate to escalate the deletion of these files, including paying for a third party to expedite the removal of my paid debt from my credit report.2. A meeting with myself, FCS, and credit agencies to request the items be deleted ASAP.  FCS website says they report to all credit bureaus, so they have direct contact information and this should be easy to do.3. Documentation that they are escalating this with credit agencies, and responses from credit reporting agencies that they have received the deletion request and are escalating it.FCS's website claims they "Ensure highest customer satisfaction," and I am very unsatisfied because their poor business services is causing a delay for me to find a home for my family.
Regards,
[redacted]

...


Good Evening [redacted],
 
This is [redacted] from Comfort Inn [redacted]. We at comfort Inn, do accept [redacted] discount! Which is normally 10%. However, when there are last few rooms left and when the hotel is in BAR 1 rate code, it does not change the rate! [redacted] tried to put the number and check if it changes the rate. That is what was explained to you by corporate of [redacted] as well! Moreover,you did accept the rate of $119.99 plus tax at check inn!

I have attached thesigned registration formwhere the price is clearly mentioned as$119.99.
 
AtComfort Inn [redacted], we strive to not only meet but exceed the expecatation of the guests hence we have 2 wireless printers andthey have always been working! The [redacted] computer does not have printer attached to it since it is wireless! You can actually print from your cell phone!
 
To conclude, the charges arevalid and accepted by you. The [redacted] price for that night, would be$119.99 plus tax!
 
If you require any assistance, feel free to reach me at[redacted].
 
[redacted], CHA
General Manager
Comfort Inn Dahlgren
Phone:[redacted]
Email:[redacted]

Franklin did try to contact the consumer, with no response. Upon receipt of this complaint we reached out to the original creditor who informed us this debt is still outstanding. The original creditor sent an itemized statement and we have forwarded it to the consumer. The original creditor...

stated they do not reflect any payment on this account and the balance is $25 as the consumer stated. Thank you.

Complaint: [redacted]I am rejecting this response because: Not once did I ever tell management that I had the dog in my hand when checked in. My husband had the dog in his arms when he walked through the door. Ebony (manager) keeps trying to put words in my mouth not once have I said I had the dog when I checked in my husband did an as for his Jordan bag I didn't know we couldn't bring our own clothes. Also when I arrived at check in the front desk lady did not go over any of the policy's with me she handed me a paper asked me to sign and gave me my room key. Not once did she say that if I had a pet in my room that they would take my deposit away. If they were to inform me about the pet policy to begin with I wouldn't have brought my dog into the Hotel. If they look at there security cameras and go over as I checked in and listen to our conversations the front desk clearly didn't do their job to explaining anything about their policy's. Manager (Ebony) called me a weeks ago arguing with me as I have recorded our conversation over the pool. She is trying to bring things into place that have nothing to do with the pet issue. I did hang up on manager Ebony as to not being very professional about her job.
 
    Manager Ebony wanted to know if I had an Attorney, because she was going on vacation. I am rejecting this complaint due to the management (EBONY) being so disrespectful and not working something out with me. She has acted like I ruined her hotel by having my dog in the room. All I want is my money back, and problem would be solved.Sincerely,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We did not even own the home until the summer of 2015, nor do I know whose phone number that is. Please check the records on the property and previous owner. 
Regards,
[redacted]

FCSI reached out to the original creditor [redacted] about Ms [redacted] concerns, they responded telling FCSI that there are no notations on her account suggesting anyone told her that she owes nothing. [redacted] stated this debt is for [redacted] where services were provided at [redacted]...

[redacted] from 6-20-14 until 9-15-15 and the balance is correct at $147.63. A final bill has been sent to Ms [redacted]. Thank you

To whom may concern,Mrs [redacted], had two rooms in our property each for four nights which I am sending copy of both receipts in room 110 was charged for all 4 nights. We had no complaints from this room. In 103 guest said that they had a problem which they stood there for total of 3 nights. Guest was...

compensated for one-night | have attach receipt for l night. We also sent them an apology letter back on April 22, 2016 which I am also sending a copy. We have a company that does treatment every month to our property [redacted] control room 103 was serviced on 12/4/15 & 5/6/16 and on both treatments there was no activity found as you can see on our customer service report that I am also sending a copy as well. On the parking, unfortunately that night we were at capacity.Thankyou,[redacted]

FCS was first notified of any dispute on the consumers account on 4-6-216 and was responded to as well as another on 4-7-2016 which was responded to as well, every dispute we have received has garnered a response. We reached out to the original creditor, AT&T, and they informed us this debt is...

valid and due. They have forwarded a final bill that will be sent to [redacted]. We have responded to every dispute sent and in a timely manner. Each time we validated the debt to be valid and due and we have noted [redacted]'s credit file of the dispute. Thank you.

Phone response - I don't agree with this complaint - We had refunded the full amount on 9/15/2016 ($102.55).

Again - I would like the agency to remove...

negative information on my credit report. As indicated, when I finally got a hold of [redacted] and called them, they communicated a debt that I resolved. Franklin falsely represented that they made attempts to reach me from March until August and merely had to leave a message or any information. The first time I heard from them was to inform me of a credit action. I am not sure why [redacted] did not contact me by phone or letter but if they had I would have done what they did which is paid them. Per the fair credit reporting act requirements, Franklin misrepresented their actions to myself and [redacted], and acted illegally in effecting action without first contacting me.  In fact their response doesn't deny this. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

As stated in the answer, the documents were obtained on 12-4 and mailed that day. They were sent through the US Post Office and FCSI has no control how long they will take to deliver the mail, being that it is the Christmas season and mail is heavy, I would anticipate that it may take longer than snail mail typically takes. Thank you.

Complaint: [redacted]
I am rejecting this response because:...

Television service was provided through Direct TV.   AT&T contracted with DirecTV to provide that service. DirecTV sent me a final bill and I paid it and I paid AT&T for the telephone and internet service that was provided to my house.  I am not going to pay for television service twice which what will happen if I pay AT&T for same service that I paid to DirecTV when they sent me a final bill. 
Regards,  [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response, and I would like for the company to properly validate the listed account information. 
Regards,
[redacted]

Dear Revdex.com,At first , I apologize for any inconvenience this may have caused you or the guest. We are not a member of Revdex.com, however, I would be glad to respond to this.The guests had a group block established at $92.99 for the wedding instead of $149.99. Their rate never was at...

$69.99. I tried to explain it to guest, but, she would not let me. I even spoke to Ms. [redacted] were she tried to explain it to guest that the rate never was $69.99 for this particular group. Our goal is to satisfy our guests to the best of our ability and regret any service below expectations.Sincerely,[redacted]-GM

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While Mr. [redacted] may wish to continue to say that the price was never $69.99 then why did 3 separate people at different times receive the same rate quote?  I was told the $69.99 twice, once when I made 2 reservations the again the second time.  I was told they had just been lowered.  If he didn’t know we were part of the wedding party I believe the rate would have been $69.99.

Regards,

Dion Agnew

Dear Sir/Ms.,I am in receipt of the unresolved issue that the guest sees it on her end.I am unable to issue any further credits at this time. However, if the guest chooses to, I will be able to upgrade her to one of our suites at no extra charge, and based on availability;if she chooses to return to our hotel, on a standard room reservation.Our goal is to satisfy our guests and regret deeply any service below their expectations.Thank you.Very truly,[redacted]-GM

Review: Issue #1 - Shortly after booking a room to stay at this hotel I called back with a special request. My request was for a room to be able to work in until 5:30PM on the date of my checkout. On 4/30/2016 at 7:37PM I was informed over the phone that I could stay in the room and use it until 5:30PM that day I just needed to let them know when we checked in. When it came to confirming this special request at the hotel (after we had already paid and checked in) they informed me that the latest I could stay was 12:00PM.

Issue #2 - Upon booking the reservation we used a VISA Debit card to book it. Upon checking in we requested that they not use that card, but instead use our Discover card. They pre-authorized both cards and now they are holding funds for over $600 on both accounts. Barbara (I assume to be the manager of the hotel) was willing to contact my bank and have the authorization released, but they would not speak to her. I spoke with my bank and they informed me that the vendor would need to fax some information to them in order to release those funds. When I called back to inform Barbara she was unavailable.

Issue #3 - Room cleanliness/condition: The hotel ran out of towels so we were left using dirty towels from the day before. They could not provide a cot last night because the housekeeper was gone for the day and there's only one person who could get into the room where cots are stored. Entrance to the room and vestibule smells like garbage. The room is filthy. When my wife cleaned the room herself with some baby wipes they turned black. Sheets were dirty and had to be replaced immediately. The room and the hallway smell like Curry, so strong that it disrupted sleep. Shower is dripping. Air Conditioner is very noisy. The Kitchenette has only one (very) small frying pan. Dried pee on the toilet seat, [redacted] hairs in the shower, dirt on the walls and doors, drawers have sand in them, carpet is sticky, crumbs and other food mess on chairs at the table, sofabed uncomfortable.Desired Settlement: For Issue #1 - Please provide what was promised and allow us to checkout at 5:30 on Friday 6/24.

For Issue #2 - Fax on company letterhead: Check Card number used,Cardholder name, Date of original authorization, and Amount to be removed to Fax Number [redacted] to release the funds.

For Issue #3 - Refund for room.

Business

Response:

In response to inquiry [redacted]Unfortunately, this was a very busy week for the Hotel, as we try to honor all requests sometimes it just cannot be done, based on business. We were unable to honor a 5:30pm checkout. Normal checkout time is 11:00am.As to the condition of the room, the Housekeeper assigned to this section has been a longtime loyal employee with over twenty years of service. Receives nothing but compliments and praise for her hard work and dedication from her guests. The majority of our guests in this section of the hotel are long term guests and are here anywhere from 8 months to a year at a time. They cook meals pretty much every day, so food odors are common in this section. Guest stayed for 3 nights in room.One nights room and tax was refunded to the guest also guest was never charged for a rollaway @$15.00 a night. Total compensation $255.99.We here at the Comfort Inn & Suites in Pittsburgh R.I.D.C. Park strive to see every guest is completely satisfied with their stay, unfortunately we cannot honor every request. Also we strive to ensure every guest room is clean and comfortable and is satisfactory to the guests. John S[redacted] AGMComfort Inn & Suites[redacted]

My sister and niece are allergic to chlorine. I was assured prior to check in and AT check in that pool was switched over to saltwater saline solution about a year ago. My children bought new swimsuits on Thursday and they were washed and packed into their bags for the stay. The magenta bottoms are now a weird shade of purple. These BRAND NEW swimsuits have been ruined due to hotel pool. Many children in our party got a rash from the pool. After a quick google search I found that it was not a rash or even an adverse reaction but in fact a chlorine burn due to the chlorine levels being too high. I showed these burns to the assistant hotel manager upon checkout and also took photographs of my daughter to document the burns.
I had to go to Walgreens Saturday afternoon to purchase benadryl for both children and adults because the kids were coughing due to the chlorine levels being too high. The adults where sneezing because of pool area. I was told numerous times that it is a saltwater saline pool but they do add chlorine when it gets bad. We were not told that prior to check in or even AT check in. Multiple other people in my party complained about this as well. We requested MULTIPLE times that maintenance test the chlorine levels because of how horrible it was. And people in our party kept having to go back into our rooms because the pool area was too hot and the chlorine was burning our eyes. We got very minimal swim time because of the smell and overwhelming heat of the pool area. Myself and 2 other people had to remove contacts and wear glasses for the weekend because of our eyes burning. One of the MAIN REASONS we chose this hotel for our annual family get together, instead of the Best Western we have stayed at for the last 30 years, was because of the water slide; which sadly our children were limited to using because of the obscene amounts of chlorine in the pool area.
Also, the bartender was extremely rude Saturday night. She stated very snootily that we shouldn't order shots, etc during cocktail hours because they take too long. I find that unacceptable as we PAID for those shots, they were not complimentary cocktails.
Overall, we spent $2,200 on rooms so you would think that the hotel manager would want to make this situation "right" but all I am getting is the run around. Needless to say I am completely dissatisfied. We will not be returning to this hotel again and I will not be recommending this hotel to anyone. As a special event planner I will be sharing my experiences of my stay with any of my clients wishing to book this hotel for their events.