COMFORT INN

This is the first and only request we have received from this consumer requesting validation of this debt. We have requested the information from the original creditor and have sent it to Mr. [redacted]. We have noted his account as disputed and have not effected his credit at this time. Thank you.

In review of this account, we do reflect that there was a request sent to the credit reporting agencies to have this removed from Ms [redacted]'s credit file as promised, it was done so the first time in 2013 and again in 2014. We have no control over the CRA's updating their file in any way. Since...

receipt of this complaint we have again requested with all the credit reporting agencies to have this removed from Ms [redacted]'s credit file. Thank you.

We have sent another letter to the consumer, although we never received mail return from letters mailed,  The website address is www.FranklinService.com and there is a link to pay and our toll free number is 800-262-7590 and she can call anytime between 7am CST and 10pm CST. This has not...

effected the consumers credit at this time. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will keep this complaint for my records.
Regards,
[redacted]

Handwritten response

We have done all we can do to get this taken care of. We have no control how long it takes the credit reporting agencies to update their files. We upload files electronically and the number googled is for consumers, we are not the consumer and can not communicate with the CRA's any other way except electronically, which we have done. Thank you.

As stated in the answer, copies of the itemized statements along with the signed consent agreement was sent to the debtor on 12-7-17, it was sent through the US post office and FCS has no control how long it will take the mail to be delivered. Since it is the Christmas holiday season and mail is heavy, you must anticipate it will take longer than normal. Thank you.

My
name is Sharon M[redacted] and I am the General Manager of the Comfort Inn,
Marysville Ohio. On March 4, 2017, I was the manager on duty working 3rd Shift. I came in about 10:30pm to relieve my front desk clerk Joshua Stephens.
He informed me about the problem that room 201 Elizabeth [redacted]...

(Guest) had
experienced with the blood on the bed linen, he took me to the laundry room and
showed me the items. The blood looked fresh; I told Joshua that I would take
care of this. I immediately lowered Mrs. [redacted] (Guest) night room rate from
$156.80 plus tax totaling $177.19, to $90.00 plus tax totaling $ 101.70 giving
her a $75.49 dollar discount for the problem she had experienced.At
11:30pm Elizabeth [redacted] (Guest) called down and complained about not having
any hot water in her room, she claimed that she’s been trying for two hours to
get this to work, I advised her that the handles for the hot and cold could possibly
be switched, she’s like no we don’t have hot water. I told her that I would
look into this and get back with her promptly, Mrs. [redacted] told me “NO” that
it’s already 11:30pm and it’s too late to get a call back. She then stated that
this has just been a horrible stay, I apologized and she hung up. I called my
maintenance in to look at the hot water heaters which was operating just fine,
we also checked several other rooms and my kitchen area and we had hot water.
Per her request I did not call her back because it was too late. About 12:30pm
I heard the hot tub running in room 201 Elizabeth [redacted] (Guest) room. Mrs.
[redacted] must have figured out that handles on the hot and cold was switched.
This room is located right above my office, so when the hot tub is running I
can hear it. Mrs. [redacted] did NOT mention anything to me about the problem she experienced
in her room earlier nor did she ask me for a discount or a free night .I took it upon myself to give her a discount on her stay in
hopes of keeping her satisfied. I also took action against the housekeeper who
cleaned the room and I made some staff change in the laundry to help improve
the cleanliness of our linen.I
wrote an apology letter to a Mrs. [redacted] and placed it under her door with her
receipt. I apologized to her for the bad experience and told her about the
discount I gave her. I also informed her that my maintenance had come in to
address the hot water issues. I
filled out a customer comment form on line that goes to our corporate
explaining everything to them regarding this customer. Mrs. [redacted] called
corporate wanting a full refund, I told them NO that I had given her a
discount, they told me that they see that and they will let her know. I called
my GM couching line at my corporate office for advice on how to deal with this
guest, they told me that I responded to her in the correct way. Mrs. [redacted]
gave me a bad review on Trip advisor, I responded to her nicely on that as well,
she has also called the health department on us, which I called and talked to
them personally. Then she has called you. I feel that the discount she got was
adequate for the complaint.Sharon
M[redacted]General
ManagerRevdex.com
Dispute Resolution TeamOn
March 4, 2017, [redacted] (Guest) had checked into the hotel, signed the
necessary registration card, provided payment, and was given her room keys to
the King Suite Room 201. Approximately two hours later, she had called from her
room down to the front desk regarding a problem with the bed sheets not being
cleaned. I advised her I would be up immediately to take care of the issue.
After I knocked on her door, she let me in and it was obvious that the sheets
were dirty with blood stains that appeared to be fresh. Without hesitation, I
gave her my sincere apology and went above and beyond by changing out every
piece of linen in the room (comforter, mattress pad, fitted sheet, flat sheet,
pillow cases, blue runner etc). Before exiting the room, I told her the General
Manager would be in at 11:00pm and I would discuss the issue with her directly.
At NO point in time, did I offer ANY discount in any shape or form, as I’m not
authorized to do so as just a Front Desk Receptionist. When the GM got in to
relieve me from my shift, I explained to her everything that was going on with
this specific situation. Before I left, I showed the GM all the linen from that
room that I placed in a large garbage bag and she agreed that the blood
appeared to be very fresh. She told me she would handle the situation from
here. Anything after this, I have no knowledge to. I hope this letter helps
better evaluate the complaint. Thanks,Joshua
S[redacted]

FCSI reached out to AT&T with the consumers concerns and the tracking number provided and after their investigation, they requested the account to be adjusted to a zero balance and removed from collections. The account has been closed to a zero balance and it was never reported to the credit...

reporting agencies. Thank you.

FCSI has requested a fraud packet be sent to the consumer for the consumer to complete and return to the address of the original creditor listed in the packet as quickly as possible so they may investigate the claim of fraud.  We have no record of receiving any police reports to substantiate the claim of fraud, but if the consumer has this information , they will need to include it in the completed fraud packet that is being mailed out today. FCSI nor [redacted] want any consumer to pay for a debt they are not responsible for. Thank you in advance for completing the fraud packet and returning it as quickly as possible so this issue may be resolved.

October 10,2015 at 8:51pm Ms [redacted] checked into the Comfort Inn at which time she was given a registration card stating that the hotel does not allow pets or smoking. She signed the card agreeing to the term and conditions. The front desk clerk went over the cash policy and informed the guest that...

if she did smoke or have a pet in the room as the registration card stats her room deposit would not be refunded. about 7 minutes into the check-in process Ms [redacted] husband is observed on the surveillance footage walking into the building with a large black Jordan duffle bag once at the counter he is often seen repositioning the bag. 
October 11,2015 at 12:13pm Ms [redacted] comes to the front desk to checkout and the Front Desk Agents informs the guest that before she can refund the room deposit she will need to inspect the room for any damages. at that time photos are sent to the hotel  manager of dog food left on the TV stand and on the floor. Once back at the front desk Ms [redacted] is informed that she will not be refunded because she broke the hotel policy by having the dog in the room. Ms [redacted] begins to call the front desk agent names and make threats to the desk clerk and housekeeping staff. Management (Ebony ) is called and speaks to the guest.
During my conversation with the guest she stated that she had the dog in her hand when she checked into the hotel. I informed Ms [redacted] that since I was away from the property and she did  sign the registration card which states that we do not allow pets I would be unable to offer a refund. Ms [redacted] proceeded to say that the person that checked her in saw her come into the hotel through the front door with the puppy in her hand. At that time I informed Ms [redacted] that I would review the tape on Tuesday and if she did come through the front entrance with the dog I send her a refund in the mail. She said ok and if I didn't she would be calling her lawyer and filing a complaint against myself and my staff.  Ms [redacted] was never seen on camera with the puppy, the puppy was hidden during her stay.
We are unable to provide a refund being that the guest had a dog on the property.
Ms [redacted] continues to mention the size of the pet ( 4lbs) We are not a pet friendly hotel regardless of the size of the animal.

d]
 Complaint: [redacted]
I am rejecting this response because: They failed to provide what was requested. They answered nothing on the complaint. They are the reason debt collection has a bad name they fail to prove they have a legitimate collection.
Regards,
[redacted]

FCSI received the account for collection on or about 7-31-17 , mail was sent to the same address as listed in this complaint and calls placed with no response from the consumer. The first and only communication FCSI has had with the consumer was this complaint originally received on 9-18-17. We...

reached out to the original creditor, [redacted], and they stated the debt is valid and due and the balance remaining is $486.19. FCSI obtained final bills from the original creditor and they have been mailed to the consumer for their review. Thank you.

FCSI works for the original creditor and does not perform the investigation nor is provided with any investigation findings. FCSI's answer was based on communication with our client AT&T. We have noted the account as disputed and claim of fraud. Thank you.

We reached out to the original creditor about the validity of this debt and was informed by our client, [redacted], that this is a valid and due debt of $94.57. The original creditor has provided an itemized statement being mailed to the consumer. There are no violations of HIPAA due to the business...

compliance agreement we have with all our medical clients. We have noted Mr [redacted]'s account as disputed and he will be receiving proof of the debt as he asked for. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  There are some things in the letter that are not correct but they did buy back the Tarus so I only have one car payment so am happy with that decision and thank them for that.  If you need me to notify you of the errors please do not hesitate to contact me.   Thank you
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
Dear Valued Customer,We at the Comfort Inn of Laramie Wyoming do sincerely apologize for your less than satisfactory stay with us. Although our staff did...

feel they responded to your heater complaint in a timely manner, we will make sure to train them to respond even quicker. Our building was constructed in 2005, and has been family friendly since construction. During the weekend of the December 29th, it was the Cowboy Turf Wars, a soccer tournament for children, and because of high demand, all the hotels in Laramie raise their rates. The reg card that you signed at check in did have the rate. We are extremely sorry that this rate did not meet your expectations. Our hotel staff prides themselves on working hard to meet the expectations of our guests, therefore we take these complaints very seriously. We appreciate your suggestions and hope that you know we will be taking them to heart. Have a wonderful day and stay safe.Ada M[redacted]General ManagerComfort Inn1655 Centennial DriverLaramie, WY 82070[redacted]

We have reached out to the original creditor AT&T, and they have informed us that services were provided to the consumer. Services were Uverse TV, internet and voice beginning 12-29-2015 until disconnected 2-4-2016. The consumer was sent 5 receivers that were never returned that make up $750 of...

the outstanding debt. We have requested the billing statements from the original creditor and have sent them to Mr. [redacted]. Thank you.

FCSI received the account for collection from the original creditor, [redacted], on or about 11-7-2017 in the amount of $202.38 for [redacted] services account # [redacted] installed on 1-20-2016 and disconnected 12-1-2016 at the service address of [redacted]. The debtor has not...

had any contact with any of our 4 customer service reps nor has anyone else spoken to the debtor about their account. I have requested copies of the final bills from the original creditor and they will be mailed today to the debtor for their review. Thank you.

We have two accounts for Mr. [redacted] and we have reached out to our client AT&T and they have informed us these debts to be valid and due. I have requested final bills on both accounts to be mailed to Mr. [redacted]. The accounts have been placed on a hold giving the consumer time to review the...

validation of his debts. Thank you.