CompuPool Products USA, Inc.

I bought salt cell with a year warranty After m itsnot working I havemade many phone calls, no one answers I have emailed, no response
I boughtcompupool salt cell with a year warranty.serial number *** After months its not working I have made many phone calls, no one answersI have emailed, no response

I'm having problems getting repair parts for a salt pool system that's under warranty
I purchased this system year before lastThe system has a seven year warrantyThis system began to malfunction in june of I contacted the folks at compupool productsI was emailed the required warranty paperworkI completed this paperwork and returned to compupoolI was told by a representative that my system needed a new circuit board and they would send one out to meI have as of yet to receive this circuit boardI have called at least times or more since june of They tell me each time I call that they have my paperwork on file and will send this part as soon as they get one from AustraliaI think these people are jerking me aroundI paid them dollars for this systemAny help would be appreciatedThank you

Purchased an AutoPilot SC-Salt Cell from Compupool through ***, warranty is supposed to be yearsIt quit working at year
Purchased AutoPilot SC-Salt Cell through ***, supposed to have year warranty, quit working after year in March of Paid $353.77, plus I live in AZ, pool has to be chlorinatedFilled out and sent in warranty paperwork for replacement, and have purchased over $in Chlorine Tablets for my poolStill have not received replacement, even though this product is fully stocked on *** againHad to purchase another salt cell from a different company in order to stop putting chlorine in poolHave been dealing with Jason @ Compupool, email is *** He also gave me the email address for owner of company, who is in AustraliaHis email is*** and have sent an email to him with no response on 05/19/Jason has been extremely helpful, but cannot replace salt cell unless warranty replacement cells are shippe

Pool salt cell product failed within warranty periodClaim approved but company will not ship replacement per warranty gurantee
Compupool 3GRC40GH salt cell purchased 4/26/Product failed and a warranty claim was filed on 4/7/within the three year warranty period Talked to Jasen, the manager, who accepted the claim He said the salt cell was on back order from Compupool Products, AU However, the company is not shipping

purchased cpx24salt generator june of and product has never produced chlorine and reopened pool this year and product still not working
purchased saltwater generator june of had problems immediately and contacted company and they told me water not right get tests from several placeswe live in rural area without access to water testing so we have to rely on strips for testing our water which I have always used and never had a problem until I bought this product.I got fed up with run around and by this time I had to close pool for seasonI reopened pool this year and product still not producing chlorine.tried calling company many many times and left messages and sent emails and still no responseWe also drove over an hour to have pool water tested and confirms no chlorine and water balance is fine and should be producing chlorine

After months waiting and months of efforts to get a warranty replacement from Compupool, I still have not receivedI need this matter resolved
On February 28, I purchased a Titanium Cell model TIfrom *** for $ After only eight months the unit failed in October A warranty replacement was provided in December of by the customer service representative, Jason T***, at CompuPool in Florida After receiving the warranty replacement it became defective in November of
I spoke to Michelle E***, a customer service representative for CompuPool Products USA, located at Semoran Commerce Place, Apopka, FL 32703, on November 20, She sent me all of the required warranty forms via e-mail which I filled out and returned via e-mail on December 3, On December 4, 2014, Michelle sent me a confirmation e-mail stating that the paperwork would be processed today or tomorrow and that I would in fact I would receive a replacement cell

THIS PLACE IS A SCAM! Please read the reviews before buying from this companyWe all have the same issues
THIS PLACE IS A SCAM! Please read the reviews before buying from this companyWe all have the same issuesMy product is under warranty and the product never worked and they have found every excuse in the book to not give me a refundI have had to call and email over times to get a response Please rethink using this company

Product purchased had year warranty and broke after yearsContacted CompuPool twice since then and they have refused to respond
Purchased salt water pool system on June 29, It came with a year warranty but broke after two yearsAfter going back and forth, a representative from CompuPool named Jason T*** finally confirmed the warranty claim was approved around Nov but failed to send to any replacement product so I contacted him again months later and was told I had to reach out to Nick M*** in AustraliaI emailed Nick on June 27, but received no responseAnother attempt to reach the manufacturer was made early May via the company website but still have not received any responseThe serial number for the defective product is ***The entire email transcript between me and CompuPool is attached along with the receipt

A CompuPool cell still under warranty has still not been replaced even though replacement was approved over months ago
My wife purchased a CompuPool cell back in May It stopped working in September The unit was still under warranty (GRC40GH) My wife submitted all necessary paperwork and was told a replacement cell would be sent to us We still have not received it We were told the part is still backordered from CompuPool Australia, but they have not shipped replacements in a long time The company could not give us any assurances the part would be received

CompuPool Products USA will not honor their year warranty that comes with the purchase of their product
I ordered a Salt Regeneration T-cell GRC/40GH from CompuPool products in July of 2012, in June of 2015, the cell stopped functioning, and I completed all of the Warranty forms that were necessary, including proof of purchase, the readings from the control panel, and the copy of water analysis resultsI was told by Michelle Ea customer service representative that my warranty would be honoredThey told me that they would send me a new cell and with that they expected me to send back my old cell, in which I agreed toThey also took down my credit card number in the case that I did not send back the broken cellNever have I received a new cell or box to send the broken one back to themI have since contacted Compupools on numerous occasions, and have every time been told that this product is on backorder and that I cannot receive a replacement product until it comes back in s

Company will not return phone calls, or answer phone for any customer service related issues I am in need of a replacement product
I originally purchase a CompuPool Replacement Salt Cell for my pool several years ago It took months to finally receive the replacement cell Now this cell is bad as well I have left voice mail messages for their warranty/customer service department No one will answer the phone in ANY of the departments within the company After leaving voice mail messages without a return call, I have resorted to writing this complaint regarding this company Their customer service is horrible, and I am in desperate need of this salt replacement cell

Waiting for warranty replacement since July
On 7/15/I sent warranty forms to replace failed salt cellClaim was approved soon after, but they informed me that the T-cells are backorderedI kept checking from time to time, but the story always was that they are waiting for shipment from AustraliaOn 3/21/I spoke with Jason and he informed me that the shipment is due to arrive within few days and to check with him after 3/25/I couldn't reach him, but another representative told me on 4/1/that there are people waiting for warranty replacements since and there is no realistic chance for me to receive the cell
For the last seven months I've been buying chlorine tablets to maintain my pool, but the summer is coming and it will become a real issue

CompuPool not honoring (3) year full replacement warranty of TIHigh Performance Titanium Cell (salt chlorinator cell for swimming pool)
I purchased a TIHigh Performance Titanium Cell from *** through their online store on October 26, (Order ID ***) using a credit card for the amount of $*** is a distributor of the TIHigh Performance Titanium Cell manufactured by CompuPoolThe *** website claimed a 3-year manufacturers warrantyMy titanium cell failed at the end of May I contacted CompuPool June 15, to start the warranty claimThe rep I spoke with was Michelle who provided the claim formsI submitted all necessary paperwork and the claim was approved July 15, As of today I have not received a replacement titanium cellI have followed up a number of times and I have received the same statement from Michelle that there are no titanium cells in stock and they have been waiting for a shipment from Australia where they

Compupool has failed to honor their warranty for a defective salt cell
Compupool provided the product purchased at *** Note that *** no longer accepts Compupool's product due to additional issues and has changed their supplier of this product
compupool.pdf contains:
Customer warranty claim forms outlining
product issue, model numbers, supporting technical data, salt cell performance test results (fail) from an independent source (***) and required credit info from me should defective product not be returned to Compupool within days
Compupool.txt is a copy of warranty approval from Compupool
As stated previously, Compupool's salt cell product is obviously of poor quality, so a refund has been requested in lieu of a replacement
Thank you,
***

To whom it may concern
I have been waiting on a warranty replacement from Compupools since 9/17/
No resolution has been made
I had a failure of my professionally installed Isalt cell for my pool during 9/I placed a under warranty replacement claim on 9/17/
Claim# ***
I have been in touch with warranty services for Compupool several times and am just told the item is on back order
I contacted the owner Nick Miller by email in regards to the issue with no response
I have been trying to get a resolution/replacement since 9-17-to no availThis has been a very frustrating experience leading me to believe the company has no intention of honoring their warranty agreement

Bought GRC40GH Aug Leaked immediately Warranty *** appr 8/19/2014.Repeated calls; answer always item on BO, no est on arrival date
I bought a GRC40GH in Aug Upon installation, the item leaked immediately I contacted Compupool and filled out their warranty forms The warranty claim # *** was approved 8/19/ I have made repeated calls to their customer service department (over 40) Their answer always the same: the item is on back order from the factory (in Australia) and they can give me no estimate of an arrival date The last time I called the customer service personnel gave me the owner's email address Two emails to him remain unanswered Essentially, their warranty is worthless

purchased a salt cell,used it less than a month and went bad.purchased thur *** wanted a refund but had too wait on comp u pools to say it was
purchased a salt cell thru *** less than a year.cell came from comp u pools.I sent cell back to *** for a re fund which they said they would have to send it back to comp u pools then after they looked at it they would issue a refund check to methe ticket #*** from ***.im tired of playing games with *** and comp u pools.made a phone call today to ***,and now they tell me comp u pools is out of business,so I call comp u pools and they are out of business.I need help please.im out around dollars.as I see others are out also please help

Compupool has failed to honor its warranty obligations by not offering a reasonable resolution to a valid and approved warranty claim
Purchased a Compupool GRC40GH Turbo Cell (serial number ***) salt water pool chlorine generator on 4/14/for $from *** in Las Vegas, NV Approximately two years of use resulted in a failure of the product Reported the product failure to Compupool's warranty department and was emailed the Homeowner Warranty Claim Form and Credit Card Authorization Form, which I promptly completed and submitted on 6/6/2016, roughly months into the month warranty period On 6/14/2016, received an email from Compupool's Warranty Department advising my claim had been approved; however, a replacement product was not available with no estimated shipping date known On 7/11/2016, inquired by email if an estimated shipping date was known to which I received a reply that Compupool could not ship the product as it was still out of stock with no

Compupool salt cell I purchased and installed stopped workingI submitted all the required warranty paperwork in April, haven't received replacement
My name is *** and I own*** which is a pool service business in Orange County, CAI purchased the Compupool GRC40GH salt cell at *** for $plus tax to replace a dead salt cell at one of my accountsThe Compupool cell worked for around months and when I noticed the cell wasn't working, I contacted Compupools tech support in April of this yearJason from tech support confirmed the cell was dead and that it would be replaced under the year warrantyHe emailed over warranty paperwork which I completed and sent back with pictures in hopes of expediting the processAfter receiving no email or phone call for a few weeks I called for an updateJason confirmed my paperwork was accepted but stated they are out of stock on replacement salt cellsHe went on to say they are waitin

CompuPool does not honor warranty for T-cellsApparently, they fail regularlyAn honest employee told me via phone that they don't have enough cells to relace bad ones and still meet demand for new sales, so they just keep selling their defective product to a whole line of soon to be dissatisfied customers