CompuPool Products USA, Inc.

Defective Salt Water Cell failed after one season of use while product was warrantied for years.Replacement was approved but we never received it
Purchased Salt Chlorinator RJfor $on 1-14-and used for summer season from 5-until 8-and stored it away Set up again for use in 5-and salt cell failed Contacted company and completed all their tests, sent photos and was told that the salt cell was defective and needed to be replaced Was informed that we were approved for new salt cell replacement under warranty claim approval *** They said that no part was available but it would ship as soon as it was We called the company times from July until present and also emailed Every time we were able to talk with someone, they said the product was on back order and it would be sent as soon as it was available When I commented that I saw that they were still available for purchase and could they not just send me one of those, they said the sy

Company not honoring the year warranty contract Also company not returning calls
Purchased Compu-pools Infinity I-Salt Generator in Began having problems with the salt generator in 2015, company was receptive and sent out a replacement part That part never worked Pool was closed (live in Boston) for the winter Spring of 2016, finally get in touch with Customer Service to send my unit back for evaluation / repair I was told that my salt cell was dead (covered under a prorated 65% warranty coverage), but they do not have my cell in stock So in April they sent me a "loaner" salt cell that was used and one size smaller than my original (they sent iand I have an I60) The Salt generator worked for weeks, the salt cell is deadI have called the company, left voicemails, no callbacks Could not be more frustrated with this organization Any help that you can provide would be greatly appreciated

Purchased a pool salt cell replacement years ago.It failed.It has a year warranty.company not responding
I bought a compupool salt cell replacement for *** 4/from *** It was cleaned yearly and the pool has a weekly pool serviceThe salt cell failed after two years I emailed the company twice on about June 14th and June 16th and got no responeI called and got connected with Jason who emailed what was required to submit a warranty I gathered the information and faxed it June 25thI have emailed June 26th, June 30th, July 7th I have called and left a voice mail July 1st I called and left a message with a female on July 6th There has been no contact with me since I sent the information in despite attempts on my part
They state that they will get back to me in business days
Meanwhile, I need to know if they are going to replace it as they should, or do I need to get another one etc
Meanwhile, I am spending more mon

I have been waiting a replacement for more than monthI get the same answer over the phone: We did not receive any partWe have no ETA
In June 2015, Compupool consumer service agreed on the replacement under warranty of the cell of my Compupool CPSC
They always answer cordially the phone but I am told that they have not received any replacement cellAbout three month ago (april 2016) a nice man on the phone told me that I was the next in line to be sent a replacement cellBut today, August 1st, nothing has been received and a lady on the phone told me that they have not received anything and have no idea of when if ever they do receive some replacement

salt chlorinator not working for my poolHave been waiting for replacement parts since july My pool is constantly greenCompupool is no help
product infinity salt chrlorinator purchased on 5-14-14in the amount of Since July I have been waiting for replacement partscompupool has no guidance or direction for meLast year was miserable in the summerI had to use chemicals shock and chroline everyday when I should not have toThe pool is a salt water system that should not require chemicals

Failure to honor warranty claim in a reasonable amount of time
I contacted company about warranty claim on a salt cell on 06-14-and sent an email with the requested paper work and photo'sThe claim was accepted but I was told the manufacturer was unable to send a replacement unitIt has now been over two months, and every time I call the warrant department all I get is voice mail and no one returns my callThe only way to speak to someone is through the sales department

Product Warranty not being honored by company
I purchased a T-cell salt water chlorinator from*** through their online store on May 1, (Order ID ***) using a credit card for the amount of $*** is a distributor of the T-cell manufactured by CompuPoolThe *** website claimed a 3-year manufacturers warrantyThe cell failed in May of I contacted CompuPool in June 9, to start the warranty claimThe rep I spoke with was Samantha B*** who provided the claim formsI submitted all necessary paperwork and the claim was approved June 29, and I was given an RMA # of *** (Ticket: ***As of today I have not received a replacement cellI have contacted the company at least once a month (often 2-times per month) since June and always get the response that there are no cells in stock and they have been waiting for a shipment from the manufacturer , which is in Australia

Sent in warranty form and credit card info October of for replacement cell T-Call every month and told they are waiting for part
Bought new compupool salt cell T-that claimed to be better than the original one that lasted yearsThe compupool cell did not last one yearCalled about warranty replacement, they sent forms that I compleated along with copy of sales recept and water sample infoIt was approved for new cell replacementThat was seven months agoAfter months of on replacement I ordered another cell so I could open pool

The company doesn't track serial numbers of the products they sell I bought the product from a distributor and they refuse to honor warranty!
I bought the product from a pool maintenance company CompuPool doesn't track serial numbers that they sell What company doesn't track product serial numbers as they are sold? The refuse to honor the year warranty and this was purchased back in These guys are crooks and don't seem like a real company!

Chlorine generator cell failedUnder warranty Compu Pool agreed to replace the partTen months later -- still no replacement part
In May of 2015, the cell for my Compu Pool model CPSCsalt water generator failedI filed, and Compu Pool approved, a Homeowner Warranty Claim Form to replace the failed cell under warranty
On June 29, 2015, I received an email from Samantha B***, Customer Service Representative,
Compu Pool Products USA, Inc., advising me "a requesthas been completed for a replacement cell to be sent once it arrives from Australia"June, July and August are the prime swimming season for the part of the Midwest USA where I reside, and it was imperative that I receive the replacement part to keep my pool sanitized and operating properlyTen days later, I still had not received the part; I emailed Compu Pool USA to find the status of my part and this was the reply: "I do apologize but I do not have a eta from Australia only that they are in productionIt has

Have been waiting for over months for them to send a replacement for a defective T-cell-salt cell Numerous phone calls and emails
They sent email 11/16/stating that my salt cell was defective and would be covered by warranty *** Still have not received replacement despite numerous emails and phone calls They have recently sent me an used t-cell-salt cell as a loaner It is smaller than the t-cell-and does not properly service my pool

Getting my warranty replacement salt cell
On 10-23-2015, my Aqua Logic GRC40GH salt cell for my pool broke I submitted the proper warranty paper work and pictures, which I still have, to CompuPool Products to get a new cell since it was still under warranty I purchased the cell on 5-2-and has a year full replacement warranty The warranty was approved, approval claim # *** As of today, 2-23-2016, months later I have not been able to get my warranty replacement cell I spoken to Jason T***, Customer Service Manager on the phone and via emails about times to get a new replacement cell I have to been told that the "manufacturer" is not giving them any shipments I have not been told who the manufacturer is Jason T*** phone #1-888-989-ext***

Product issues and warranty replacement issues
Compupool is not handling the issues with their product professionallyTimeline:
1> On Mar 8, I purchased Compupool T cell
2> On Nov 11th 2014, I filed an issue and claimed a replacement cell under warranty because of defective cell
3> On Nov 18th I did received a replacement Cell
4> However this replacement cell seemed to be leaking so I filed for another replacement cell on Dec 2,
5> Painstakingly this time it took several back and forth emails and it took more than year and months to send me the replacement cell on Feb 12th Till that point, I had to just keep my leaking cell
6> Now on Jun 2nd 2016, I am seeing that the new cell is failingIts reading high temperatureWhen I took it to *** it confirmed that it has failed their test
I am asking to compupool to send me the replacement cellHowever they are saying that my priginal item was purchased in Mar and so technically

Purchased a TI-Titanium Cell in April, Product guaranteed for years Stopped working in Replacement backordered for over one year
Purchased a TI-High Performance Titanium cell on April 24, Is carried a year guarantee
It stopped working in July, Compupool service technicians agree that it isn't working They state the replacement is backordered They have been saying that for over a year When I call, without even requesting order number, they immediately state that it is still back ordered Thy have no control over the shipments from company HQ Company HQ is supposedly located in Australia

We have warranty Infinity that need warranty parts we have emaiked & called Jason NO WARRANTY parts still
We own a swimming pools company & have been selling Compupool until We have units purchased in the last years that have bad control & display boards, also bad cells I have emailed Jason all the proof of purchase and install dates & also talked to him he promises us the parts then never sends them!!

For the second time now, CompuPool is not honoring the warranty for the same item
On 9/20/2013, I purchased a CircuPool model RJ-45g salt water chlorine generator from *** In September the controller component failed I contacted *** and they directed me to CompuPool for warranty service
On 9/23/I contacted CompuPool, completed the necessary forms, and submitted them I followed up a couple of weeks later I spoke with someone who told me they hadn't gotten to the paperwork yet but would do it that day I followed up another week later and was told the parts needed were on backorder I followed up a week later and was told the parts were still on backorder After being told the same thing for a third week (mind you, each time I called I was on hold for at least minutes before speaking with someone), I contacted *** and asked for a refund *** contacted CompuPool on my behalf and must have

Compupool will not honor their warranty
Purchased product 7/18/Installed 7/25/2014.Maintenance was doneOn 8/5/I submitted the required documentation and was told I met the requirements for a new T-cell but they were on back orderI have sent an email to the manufacturer with no responseI was told I could buy a new one but none were available to honor the warrantyI then requested a refund which was also deniedSerial # *** The cell came with a year warranty

CompuPool Products approved warranty claim but claim they have no replacement products to ship They won't honor warranty or return emails or calls
Ordered a T-Cell-salt cell manufactured and warranteed by CompuPool Products in 3/w/3-yr full replacement warrantyProduct failed after less than two yearsI filed a warranty claim with CompuPool on 4/and a warranty replacement was approved two weeks later; however, company states that they have no product in stock and don't know when they'll be receiving anyThis product is not outdated and is currently being sold by many online retailers so I know they "have the product"I have written Jason T***, Customer Service Manager and he doesn't return my emails The company has not honored their warranty and have no valid reason for not honoring it
I specifically purchased this product for the three year warranty and not having this salt cell is causing a very expensive inconvenience by having to purchase unnecessa

I was approved for a CPSCreplacement cell under the warranty in June of This company has sent the approval then but never the part
I was approved for a replacement cell for the CPSCafter it not lasting even one season of useI have the approval from June I have never received the partThe latest communication :
Re: warranty
***
Sent: Thursday, April 28, 8:AM
To:
***
I can't send a new systemI don't have any even if I couldAll we get in here (when we get anything at all) is partsWe are just contracted with Compupool to provide tech support and process their warranty claimsWe don't make, distribute, or sell anything hereThose cells are still being manufactured, I just haven't been able to get the factory to send me anyI don't blame you for the Revdex.com and social media postings, I'd do the same thingWhen you go to the Revdex.com you'll see you're one of many who have experienced this issue, and that

Salt water chlorinator cell under warranty failed after one year of operation a had a year warrantyThey will not respond to call after we returned
Bought the replacement cell on 6-6-the unit failed 7-11-The serial number on the cell is*** they told us repeatedly they had the warranty paperwork which we filed on 7-11-and they would send a replacementToday is 3-22-and they say it is on back orderMichelle E*** was our service rep we talked to about the cell model GRC40GH