CompuPool Products USA, Inc.

compu pools does not honor their warran pyjn
tyI purchased the cell and it worked monthsI have a claim number but compu pool will not send replacement
I purchased the salt cell from a reputable
Online pool supply companyThe product from compu pool had a good warranty and reviewsThe salt cell worked great for months and then stopped generating chlorineI called compu pools tech support and ran through some tests, and he said the temps true sensor has gone outThe tech sent me an email with the documentation to fill out for a warranty replacementI filled it out and sent pictures Amd everything they requiredI received a warranty claim approved reply emailI have called hand sent numerous emails and they will always say that they are on back orderI know most online pool supply retailers will not carry compu pools products any longer because of customer warranty complaintsI know for a fact that they are selling products to some online retailers so that would make

I have not received a working replacement cell for a warranty that was filed in January of
I purchased a CompuPool T-Cell-salt cell from *** on April 29, 2013, on the recommendation of ***'s customer advocate ***, for a total of $The Order ID is ***, and was paid for with my debit cardIn January of the cell stopped working correctlyI contacted *** who put me informed me that the cell was still under warranty and I needed to contact CompuPool to get a replacementOn January 14, I spoke with Samantha B*** at CompuPoolShe emailed me the warranty paperwork on January 15th, which I promptly filled out and sent back along with photos I waited for quite some time and still did not receive my replacement cellAfter several phone calls, which unfortunately I did not document, Samantha sent me the email address of the owner of CompuPool, NickCompuPool is based in Australia by the wayI emailed Nick on June 6, expl

slat system quit working!
contacted the company about problem.Was going to send me new parts to fix! Never received parts,called several times every time parts on the way? Last time I called phone service said they were no longer in business!

We filed for a replacement cell for our saline generator on 8/26/Warranty was approved but we still can not get our replacement
Called 1/26/again on 4/4/16, again on 4/7/ , and 5/11/Get same response that owner is in Australia and hasn't sent any even though we are approvedWaiting on a T-cell***

Damaged Cell under warranty not being replaced
Since May 28th, 2015, I've been dealing with Compupool to replace a damanged cell for my recently purchased pool chlorinator system, and I am still attemping to have this replacedAt the beginning of my claim I was getting some customer service assistance, and they sent me a loaner cell, claiming the new one (that was currently on back order) would be sent soon Unfortunately, the loaner cell also stopped working, and it's been over ONE YEAR and I have not received my replacement I've dealt with various customer service agents and even contacted the Owner of the company Nick Millar in Australia, and nothing The owner MrMillar responded to me on June 9th, to say he was sending out a new cell within the next two days and I am still waiting At this point my repeated emails do not even get acknowledged I am desperate to replace my damaged cell, as I have been spending an extraordinary amount of money on chemicals to try to k

Compupool has failed to follow up with me regarding a salt cell warranty complaint
In April I submitted all warranty claim documentation and actual defective part to Compu pool,they have failed to follow up with me, they have failed to contact me in any way and they have failed to honor their warranty on their salt cell productI have left numerous phone messages and numerous emails and they have yet to contact me

I have a cell that failedI've been suppose to get a replacement for over a year nowI have over emails going back and fourthStill no cell
My pool was installed March of I had problems with it by the first summerI called tech support and made adjustmentsSeems like it was getting fixedBy March I started making a email chain back and fourthI sent the entire controller in and they sent it back to me and said it was goodThen I had to take pictures of the cells and send it inAt that point, they said the cells needed to be replacedI've been waiting since June for these cellsJason T*** blames the factory for not having any and there is NOTHING he can do but waitThis has been a complete nightmare, no one cares and my pool is still new to usWe are about to take the salt water out and go chemicalPlease help
Bought from ***
Dealing with Jason T*** ( Compupool )
Cell #***

Chlorine cell for our pool was defectedWarranty for replacement honored We have not received a replacementIt has been months
On August 3, the warranty for a replacement chlorine cell was processed and honored by Samantha B*** Customer Service Rep for CompuPoolOver the following months, we sent out four Emails to inquire about the replacementSamantha B***, and later, Jason T*** (CompuPool Customer Service Manager) replied to our Emails stating the cells were back ordered and have not received any from the manufacturerOn February 7,I sent another EmailThere was a response from Jason T*** on Feb stating that two cells were coming in that week and he would send us oneAs of March 27, we have not received a replacement

My CompuPool - AquaRite T-Cell-Salt Water Chlorine Generator failed on 4/18/It was diagnosed by phone with CompuPool that it had a bad cell
Warranty paperwork for my defective T-Cell-was issued on 4/20/On 4/30/CompuPool confirmed receipt of the proper warranty paperwork and I was issued a Claim #***I was told via email the T-Cell's were on backorderI began purchasing chlorine tablets and liquid chlorine in order to keep algae from growing in my pool
On June 19th, I contacted CompuPool to check on the T-CellI was told they were still on back order
On August 7th, I contacted CompuPool to check on the warranty replacement statusI was told "the owner in Australia is "working on it"
On October 20th, 2015, months from my initiall warranty claim I was told via email that the T-Cell's are still on backorder
For months I have had to purchase liquid chlorine at a cost of $

6,2015.Rec'd bad one.Months later sent me used loaner.Strung leak.Kept being told new one coming.Then phone out.Called main ofc Austr-never sent new
I purchased the Compu pool CPXsalt generator for my swimming pool in June Because it was bad, after many months, they finally sent me a used loanerThat loaner sprung a leakI kept being told the new ones were coming in and then when I called six months plus, I found out they are out of businessI cannot use my pool because the water just pours out of the loaner and my pool is greenOver the last months, I called several times to the manufacturer in Australia and was told they would try to resolve it but they never didI ended up buying a new salt generator for $The other one only worked maybe a month and the loaner for maybe five monthsWould like my refund since they had no intention of replacing and I had to buy a new oneI bought the original from Compu Pool Products USA, in Apopka, Florida at the address you

Product under Warranty but not received
I have dealing with Compupool for the past months to have the cell that I bought with a
year warranty to be replaced It was determined that the cell went bad before the
years
Problem Date: 12/09/
Purchase Date: 04/19/
Model #***
Cell Serial # ***
PMT $

This company is a SCAM, company SUCKS and not responsive to customers problems at all. I have 2 different SC 36 salt cells which were 5 & 6 months old when I started to have problems with back in November 2014. Salt cells are covered by a full 2 year warranty according to their literature when you buy the cell from them?? Well over 150+ vm messgaes, emails & actual spoken to multiple IS at the company including President/CEO Tom M[redacted] who claims we will get those replacement cells out to you ASAP, almost 10 months later still no CELLS, it is such a long distance from Orlando to Tampa, LOL!!! J[redacted], their warranty director is a complete BUFFOON, B[redacted] their receptionist, what does she do with the vm messages she takes,does she eat them? SCAM SCAM SCAM Stay Far Away Please!!!! I am retired military 26 years Special Ops so for them to do this to me is a travesty but doing it to anyone they are completely WRONG!!!!

I purchased a salt from Compupool that became defective while under warranty. Compupool agreed to replace it. After about 3 months I still have not received a replacement cell. I was told that they are owned by a company in Australia and they are waiting for a shipment from them. No one at Compupool can give any indication as to when their cell will be replaced.

I purchased a new Salt system 16 months ago through CompuPool. A few months back my salt system began to leak. Had it checked and they advised that something internal had melted and would be cover under warranty. So I had my pool people contact CompuPool and they were advised that I would have to pay for 66% to get repaired. Out of pocket est $500.00. Not only would I have to handle handling fees, shipping fee etc, I would also be without my system for 4 weeks. How does a companies product go bad and all this falls on the customer. I called several times and there is no working to problem out. Now I have contacted several pool companies in the area for replacement of salt system and ALL advised to stay away from CompuPool. Products are cheap, service is horrible and never easy to work with..