Conns Appliance, Inc.

Review: When they delivered my bed they tore the fabric on my box springs. So I called and talked to the delivery people and we worked out a deal to just refund me my delivery charge. So I assumed that the delivery charge was refunded to my account. When I went to pay off my bill I found out that the delivery charge was never taken off. Now they tell me they can't take it off because it has been too long. I have spent [redacted] dollars at conn's and will not spend another dollar. I took their word that my delivery charge was refunded like they said and I guess I was stupid. So for ** dollars Conn's will lose thousands. And the manager by the name of chase was one of the rudest managers and acted like he did not care or want to help.Desired Settlement: Just my delivery refunded that is all.

Business

Response:

Thank you for the opportunity to respond to **.

[redacted]’ complaint. Our records show on [redacted] purchased a Serta

Celebration king mattress and received a free [redacted] box spring. **.

[redacted] delivery was scheduled and received on [redacted] Although we have no records of any issue

reported regarding the box spring, as a good will gesture Conn's will honor **.

[redacted] request and refund the delivery charge of $[redacted] As of [redacted], a check request has been

submitted in the amount of $[redacted]; please allow 7-10 business days to receive

the check.

If we may be of further assistance, [redacted]

may contact Customer Service at [redacted].

Kind regards,

Customer Relations

Review: ON 1/22/13 I purchased a TV and stand from Conn's for the total amount of 1543.29. I have paid 1458.38 of the items off. It was advertised that any HD TV priced over $1000 was to be interest free for 12 months. This is not the case for my account. Their're saying that I owe them the whole interest amount. I have contacted a store manager about this problem which he did verify that I did not owe any interest on the items purchased. He did say that he would resolve this matter, but it has not happen yet. I contacted the company on 12/18/13 to request my remanding balance which is still wrong. This is an ongoing matter that has taken over two months with nothing done. If nothing is done about this matter I will wrongfully have to pay around $400Desired Settlement: I would like to pay the actual remaining balance on the items purchased on 1/22/13. Which is 84.91

Consumer

Response:

From: [redacted] [mailto[redacted]]

Sent: Saturday, January 04, 2014 2:38 PM

To: drteam

Subject: Conn's

I received your email, the matter has not been been resolved. They have not contacted me to even try get this problem fixed.

Business

Response:

Review: On Nov. 8th, I went into Conn;s with my daughter. We were approached by a salesmen named [redacted] First I wanted to to know if I would be approved for purchase. I was approved for $4000. So I and my daughter picked out a tv apiece. 2 enstands, a dining room set , tablet, and a sound box. So one of the tv stands was not in stock, everything else was, So my daughter took one tv, tv stand, and tablet. The rest was to be delivered Sat 11-15-14. A couple of days before [redacted] called to say the other tv stand was still not at the store. I ask him when it would be , he had no answer. So the Saturday delivery was canceled. A few days later he called and said they wouldn't be getting the tv stand in so I went into the store to pick out another tv stand, when [redacted] came from talking to Store Mgr. and said the stand finally came, so I set the delivery for 11-20-14. The night before no one called to confirm. That thursday the 20th no called , so at 8 am I called the warehouse , they had no record of a delivery ansd the lady asked me if anyone had called me the night before , I said no. She said she would call the store and find out what was going on. She called back to say they didnt have the sound bar, I was upset because they were suppose ton have everything. she said she'd call me back . She did and she said everything was being loaded and the driver would call. The driver called with a 3 hour window. They arrived shorty after 12pm. but then didnt have everything I was told they did. So they have to go back to thw warehouse. They finally make it back after 30-45 mins. They set up the dining room set, then set up the tv stand , only on of the pieces is damaged, so the have to go back to the warehouse. They come back , bring in the tv stand and leave. When I get the tv on its starts cutting off every 30 secs, to a 1min, so I call Conn only the rep doesn't ask for the tv model number or serial number, so someone calls and has the wrong tv on the ticket to be looked at, I call Conn back to tell the they have the wrong tv .Finally someone taks down the correct model and serial #. I still keep getting calls from the repair people for the wrong tv. I took the tv and the sound bar back to the store but had the worse experience I've had in my life. The Lady n bame [redacted] was rude and I found out that day 11-28 that they sold me a clearance tv and would not take it back, so did the general mgr [redacted] was rud eand expected me to pqy q 15% restocking fe after all the trouble they sent me through since day one . I think it is un fair after all the rudeness , not telling the truth about the tv that I sound have to pay anything . I will never shop conns again in my life.Desired Settlement: take sound bar back, and switch out clearance tv for new one. without paying restocking fees. If they would have told me about that tv I never would have chosen it. and plus one of their own employees told me I sould have signed something to say I was clear that I was buying a clearance tv. Conn's stmt on their envelopes says "our goal is 100% satisfaction" Joke

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on 11/08/14;

[redacted] purchased a 50” Samsung television with a 25-month Repair Service

Agreement Plan and received delivery on 11/20/14.

We contacted [redacted] on 12/17/14 to discuss her concern; during the conversation [redacted]

expressed her dissatisfaction with her entire sales experience. [redacted] also

stated that she was not aware the television she purchased was a clearance item

and wanted to exchange the unit for a new television without paying a

restocking fee. After further review of [redacted] complaint, Conn’s has

agreed to honor her request to exchange her television only without paying the

15% restocking fee. [redacted] is aware that she may visit her nearest Conn’s

to re-select another television up to $797.00

which is the original amount paid. [redacted] will be responsible for

any difference in price if she selects a television of greater value.

Although [redacted]

has exceed the time-frame to return or exchange her sound bar; Conn’s is

willing to extend her the option to return or exchange the unit with a 15%

restocking fee. We sincerely apologize for any inconvenience [redacted]

experienced during this process.

If we may be of

further assistance, [redacted] may contact us at [redacted].

Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I purchased a living room on [redacted] at conn's, they delivered on Saturday [redacted] at 1:00 pm. After they left I find out that there were scraches on the side of the loveset and on one corner of the recliner, it was around 4:00 when I call the salesman [redacted], so they can exchanged them, he told me that he have to call the wearhouse, so I wait until 9:00pm for his call, he finally call me and told me that they were going to exchange it but he was waiting on a confirmation from wearhouse. He said he that delivering people were going to call me on Sunday morning to let me know what time they were coming to exchange my furniture, no one call me I waited all day, so I call salesman again and ask him what was going on, why no one called me, he said that he will check with wearhouse. He never call me back so I call him on Monday again and he said that he was waiting on a email from delivering center to let him know what time they were coming, Again. Every single day I had called him he told me the same thing that he is wating. Last time I talk to him was on Monday afternoon, since then no one have call me, I send them a letter requesting they attention to this matter and resolve it, no answer until today Monday [redacted].Desired Settlement: I just want them to exchange my furniture for a new one that is not demage.

Business

Response:

Review: On [redacted] I purchased a living room set from Conn's at [redacted]. I paid $1900 for a sofa, chair and ottoman. Tomorrow will be one month. First delivery was scheduled for Tuesday, [redacted]. On [redacted], they called and were in front of my house with a chair and ottoman, no sofa, said it was on back order until [redacted]. After taking delivery of the chair and ottoman, we found a hole in the side of the chair and the ottoman was so off sided it looks terrible. I have been told about 3 different new deliveries. I still do not have a complete, in perfect condition, living room set. No one calls me back, I have to get mad ad call and raise heck with someone who really doesn't give a darn about my problem. This is totally ridiculous.Desired Settlement: My delivery charge refunded, and a new set completely.

Business

Response:

Review: I purchased a TV with Conns, there was a promotion for 18 month free interest in June of 2013. It had to me a purchase price of 999.99 or more. The TV I bought was 1199.99 and the sales associate convinced to to get extended warranty that hiked the the price to 1700. She process several application through GE Bank and several contracts ( She void two because of mistakes) She explained if I didn't pay that balance off in the period I wouldn't get charged interest. Several month past I was being charged interest, I went to to store and the same sales associate said she would call and have it fixed. She called me on her person phone line and assured me she had fixed. She never adjusted it to 0% interest she adjusted to fixed. I went to the store several times they kept sending me in circle to contact GE money, they said the store would have fix the promotion. This is affected my credit score and annoying me. Poor Buisness at connsDesired Settlement: Fix my balance and interest!

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show

on 5/**/13, [redacted] purchased a 60” Samsung TV with a 49-month Repair

Service Agreement Plan. Our records show [redacted] account was originally

setup as a GE account that did not include a cash option however; after further

review and research, we show [redacted] did qualify for a 24-month cash

option with GE. We have submitted the correct paperwork to GE to honor [redacted] request to have his account reflect as a 24-month no interest

account.

If we may

be of further assistance, [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Review: I purchased a dryer on [redacted]. At that time, I purchased the 24 month extended warranty for $[redacted] + tax. Before receiving the dryer, I personally spoke with [redacted], the store manager, who had me sign a Conns Request to Remove Warranty/Insurance form. [redacted] retained the fax confirmation and other pertinent forms.He faxed the form to their corporate office that day, [redacted]. The charges for the warranty remained on the balance due each month. Two subsequent requests to remove the warranty have been sent, each time I have personally visited this store to ask them to remove the warranty. [redacted] faxed the request for removal form again on [redacted] and again on [redacted]. I have spoken with the Conns Customer Service department staff twice by phone, at [redacted]. On [redacted], I spoke with [redacted] who asked me to return to the store and ask them to fax the request for removal. I waited for them to hand me the fax confirmation where they faxed the form to [redacted]. And on [redacted], I spoke with [redacted] from Customer Service, she also asked me to go to the store and request the form be faxed to them at [redacted]. I again waited for them to fax it to this new phone/fax number that [redacted] instructed me to use.To-date, the warranty remains on my account and I am being billed for a warranty service that I do not want and have not wanted from the day I purchased the dryer. I wish for the Houston Revdex.com to assist me with the removal of the warranty.Conns Account Number: [redacted]Invoice Number: [redacted], Desired Settlement: Remove all charges for 24 Month Extended Warranty on the dryer I purchased from Conn's on [redacted].

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records

show on[redacted],

[redacted] purchased a GE gas dryer with a 24-month Repair Service Agreement

which he elected to pick up from our local [redacted] warehouse. Prior

to [redacted] picking up and completing his purchase he cancelled the original

dryer selected and chose a different model. [redacted] elected a High

efficiency gas dryer with a 24-month Repair Service Agreement.

After

researching [redacted]’s complaint we found the warranty that he purchased was

cancelled; however we found there was an error with his invoice and the credit

was not applied to his account. As of [redacted],

this error has since been corrected and a credit of $[redacted] has been processed

to [redacted]’s account. We ask [redacted] allow 5-7 business days for the

credit to post to his account. We sincerely apologize to [redacted] for any

inconvenience that has been caused as a result of delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

As stated in [redacted]' response, it will be 5-7 business days for the $[redacted] credit to post ([redacted]). If indeed the credit is posted, I am satisfied with the correction to my account. I wish to clarify her misrepresentation of the facts that I "cancelled the original dryer selected and chose a different model". When I made my purchase on [redacted], I stood in front of the dryer I selected and showed the store salesman the exact dryer I wanted. When he completed the paperwork on the transaction, he wrote down the wrong model #. I had to return to the Store and explain this error to [redacted], who identified himself as the store director. It was at this time that I informed him of my wish to cancel the extended warranty. I have made a # of purchases from this particular store and it has been a common practice for them to error in their accounting department. I chose to do business with them due to proxemics to my residence, brand of appliances I prefer and pricing. I may seek to spend my money else where based on there poor response to my personal requests/efforts to remedy this matter. I will certainly contact you if at the end of the 7 business days the credit is not posted.

Thank You for your assistance.

Review: My spouse and I had two separate accounts at Conns; however my spouse ([redacted] and I filed for bankruptcy and both accounts were paid in the bankruptcy. The bankruptcy was dismissed in 2011. Since that time, Conns continues to report to the credit bureau that my account was charged off. I contacted the attorney from the bankruptcy and was told once the bankruptcy was complete, creditor paid in the bankruptcy should no longer show up on my credit report. As per the bankruptcy attorney, I contacted Conns and received the run around. I filed requested through the credit agencies to correct this matter and Conns refused to correct and remove the information. When the bankruptcy ended my spouse information was dropped from his credit report. He has since opened an account with Conns. I have been unable to get answers as to how my spouse and I were in the same bankruptcy, it was dismissed, his record was cleared and does not report him to the credit bureaus. Conns continues to flag my account that was paid in the bankruptcy as a charge-off and they report it monthly to the credit bureaus. I have been denied credit, not knowing that it was because of Conns actions I was being denied credit. I did not find out about Conns actions until 10/13.Desired Settlement: I want Conns to immediately remove all negative information from all credit reporting agencies.

Consumer

Response:

To-date, the company has not responded to my complaint.

Business

Response:

Review: I bought a 55 inch 3d TV from Conns, I also bought the extended warranty, I have been having issues with the TV, it has spots on the screen, a technician was dispatched to my house after I placed a service call for it to be repaired, he said he was going to ask a supervisor to fix, he called after a week ans a half and said a part needed to be ordered, part came 2 weeks after, he came the following day (s)to install, it did not work and the tv the same, now they said a whole tv panel needed to be ordered, 2 weeks later they said they got the wrong part, I had to wait another 2 weeks, the following week the tech came for installation, at night time you are still able to see those same spots on the new panel, I called it in to report it, technitian called me a week later stating his boss does not believe him the new panel is bad......the tech and his boss came to see the tv and they both agreed that the tv was bad, supervisor stated he was going to submit to get it swapped, it has been 3 weeks since they came....no word from them, I called last week and someone told me a supervisor was going to call me today, no word from them, I have a non working tv that im still paying for it, and a problem for more than 3 months long.....please help I want my money back.Desired Settlement: I would like a refund, so I can buy a tv at a more customer service oriented place....

Business

Response:

Review: I bought a bedroom set from conns in sugar land Texas January of this year and the slats on the bed broke within two days so I called and they sent out a tec that just put the broken leg back on which broke again that night and for the last five months I have been making calls trying to get the issue resolved in the process I have received the wrong part three time there driver forgot my package at the warehouse and I took a day off expecting it and no one contacted me that day I found out when I called them they have hung up on me put me on hold for over an hour wont transfer to managers when asked promising me call backs that I never receive I have been told the only person who can fix the issue at hand is [redacted] I have left her numerous voice messages and the representatives have sent her emails and I have gotten no responseDesired Settlement: full price of merchandise

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 1/20/14,

Mr. [redacted] purchased a Austin City Vista bedroom set which consists of six pieces

(headboard, footboard, rails, dresser, mirror, and nightstand) with a limited

1-year manufacturer’s warranty. After reviewing Mr. [redacted] service needs, Conn’s

has agreed to allow Mr. [redacted] to return his furniture and issue a refund to his

account. We spoke to Mr. [redacted] on 6/24/14, during conversation Mr. [redacted] stated

he only wanted to return the headboard, footboard, and rails but keep the

remaining items. Mr. [redacted] is scheduled

for 6/25/14 to have the requested merchandise picked up and returned to Conn’s.

Once we received Mr. [redacted]’s furniture, we will process a credit of $422.17 to

his Conn’s account. We sincerely apologize for any inconvenience Mr. [redacted] has

experienced during this process.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: I purchased a laptop computer from Conn's appx 21 months ago on store credit for the sole purpose of boosting my credit score. The salesman at the store knew that this was the only reason I was financing the computer and he assured me several times that Conn's corporation would report good or bad on a monthly basis. I made on time monthly payments toward this computer for 17 months with never a late payment and during that 17th month I requested a report from the credit bureau and at that time I discovered that Conn's had not made one report, good or bad, during that entire time. I proceeded to a store front to speak to someone about this and was directed to call customer service which I did immediately. I spoke with a customer service rep and explained my issue, at this time she informed me that the social security number that they had on file was not correct and she would escalate my issue and I would receive a from a manager within 72 hours. No calls ever came so I called back and was told there was no record of my call. This same call by me to Conn's would take place 5 times over the course of a month and no results would come except I decided to not make the last $25.00 payment and stop giving them my correct ssn. At this time I started getting collection calls up to 8 times a day (I'm still getting them that frequently) demanding payment or else.

After I spoke to well over 10 people over the course of 2 months and my issue was blown off by Conn's I decided to tell them that since they couldn't affect mt credit or even try to help my issue that I would not ever make the last payment I decided to not speak to anyone who calls.

I received a letter last month from the credit bureau saying that Conn's corporation is now reporting a bad payment status on my correct SSN and my credit score is dropping now!

They never once reported a good status and refused to help me with this issue but the minute I missed ONE payment they managed to find my correct SSN and report bad on it.

This is absolutely unacceptable and they need to be stoppedDesired Settlement: I want 17 good reports send to the credit bureaus and the negative one removed, at that time I will make my last payment

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted]

stated we are not reporting the account correctly to the credit bureaus and she

would like the information corrected and any negative marks removed.

According to our records Mrs. [redacted] signed an 18-month

retail installment contract on December 13, 2012.

We have verified the social security number on the

credit application belongs to Mrs. [redacted]. We have also

reviewed the information we have reported to the three major credit bureaus.

Experian and Equifax have confirmed the information we have reported is

accurate. Transunion stated Mrs. [redacted] would need to contact their customer

relations department at 800-916-8800 to verify the information on

file with them directly.

We are obligated to report factual information to the

credit bureaus; therefore we are unable to remove any negative credit marks

earned by Mrs. [redacted].

As of September 17, 2014, the payoff balance on the account is

$55.86. Mrs. [redacted] would need to pay this balance in order to avoid assessing any

further negative credit marks. Please note, the payoff balance is updated

daily. If Mrs. [redacted] would like to pay the account balance in full, we ask she

contact us the day she plans to submit the payment for an up-to-date payoff

quote.

If Mrs. [redacted] still believes we are reporting the account

in error she may fax us a copy of all three credit reports to 877-404-2431 for further

review.

Business

Response:

Thank you again for the opportunity to respond to Mrs. [redacted] concerns

regarding account #[redacted].

Thank you for the opportunity to respond Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted] stated we are not reporting the account correctly to the credit bureaus and she

would like the information corrected and any negative marks removed.

According

to our records Mrs. [redacted] signed an 18-month retail installment contract on December 13, 2012.

We have verified the social security number on the

credit application belongs to Mrs. [redacted] We have also reviewed the information we have

reported to the three major credit bureaus. Experian and Equifax have confirmed

the information we have reported is accurate.

Again, Transunion stated Mrs. [redacted] would need to contact their

customer relations department at

[redacted] to verify the

information on file with them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have contacted them and they verify my problem with Conns. Thank you

Review: Purchased a lift chair, conns has given me a very hard time I have a lift chair as im disabled I need that chair it is my lifeline after almost a year I finally got an approval for an exchange to no avail no longer did they have or carry that chair and they refused to order me one I asked for a refund to purchase oneI wined up buying one from conns on conn's account now I want a refund they want to apply it to my account ive already purchased the chair I need my refund in cash back to meDesired Settlement: Would like refund sent to me ive had to purchase another chair out of pocket I am on a fixed income

Business

Response:

Thank you for the opportunity to respond to Mr. and Mrs. [redacted] complaint. Our records show on 11/3/11, Mr. [redacted] purchased a Jake

Big Man Lift Chair and 48 month Furnituregard from us which was financed on

Conn’s credit. Our records also show

service agreed to exchange Mr. [redacted] chair on 5/1/14. Mr. [redacted] purchased a new chair on 5/15/14,

however did not use the exchange credit that was available. Although we are unable to honor Mr. [redacted] request for a cash refund we have agreed to refund the full credit of $1190.74,

back to his Conn’s credit account.

If Mr. [redacted] has any additional questions or concerns he may

contact us at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not accept the response from conn's I've already purchased a lift chair from conns because not one store would work with me with the credit I already had in the computer im just asking for some one other than a customer service person to please at least call me so that we can resolve this issue

Business

Response:

Thank

you for the opportunity to respond to Mr. and Mrs. [redacted] additional

comments. Mrs. [redacted] has been

contacted and advised we are unable to honor her request for a cash

refund. We explained that the purchase

was financed on a Conn’s Retail Installment Contract and the account has not

been paid in full. Therefore, the credit

was applied to that account balance. Mrs. [redacted] requested and was provided her account payoff as of June 20, 2014.

If

we may be of further assistance, Mr. [redacted] may contact us at 1-877-358-1252.

Kind

regards,

Review: On [redacted] my husband and I purchased a [redacted] refrigerator at the Conn's store in Plano off [redacted] and it was delivered on [redacted] after we purchased our house. When the refrigerator was delivered the delivery man explained to us that there was a scratch on it and that they did not have any other [redacted] model refrigerators that we purchased in stock left and did not know when they would get them in. We were told that our options would be to take a discount of $150 off the item or we could send it back and wait for another one. Since we did not have any refrigerator we agreed to take the discount and my husband signed for the discount on the delivery form and we were told it would reflect on our Conn's bill. Since no such reflection showed we spoke to the store [redacted], the customer service and then was told that we needed to talk to the warehouse personnel. Several phone calls have been made in an attempt to clear this and every time we call we are told that the manifest has to be checked, the person handling concessions is not there, [redacted] the [redacted] is out, they will leave a message and that someone will call us back. Seven phone calls and one email to [redacted] and no return call and no discount. We are being charged full price for a damaged product that they knew was damaged in the first place before delivering. This is not right.Desired Settlement: We want the discount that we agreed upon on the damaged item.

Business

Response:

Review: Please be advised this company violated the fair debt collection act at the time they were collecting on this account in 2010/2011. I had to file a complaint with their corporate office and Revdex.com. The agreement was to zero the account out as paid in full and report as a charge off! This has caused additional stress to me and my wife. I've contacted Conn’s by fax, email, and phone. The customer service agents seem to avoid my concern when calling. They will just transfer me all around the world. I want this charge off removed from my credit reports in the amount of 7902.00.

Account number# [redacted].Desired Settlement: I am requesting a written letter stating Conn's will remove all their reported accounts from all three credit reports. If Conn’s do not remove this inaccurate charge off from all three credit reports. I will file a complaint with the Federal Trade Commission and Texas State Attorney General. Also, participate in a class action law by testifying under oath about how your company violated the Fair Debt Collection Act back in 2010/2011. please explain why your company is still report as of 2013?

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’

concerns regarding credit reporting. Mr. [redacted] would like to know why there are

accounts reporting as charged off on his credit

reports.

Mr. [redacted] stated he had accounts with us in 2010/2011

that he agreed to a payoff settlement. He also agreed that the account would be

reported to the credit bureaus as paid in full and charged

off.

Mr. [redacted] agreed to the settlement and agreed to have

the accounts reported as charged off. Please note

we are obligated to report factual information to the credit

bureaus.

The information provided to the credit bureaus

remains on file with the agencies for 7-10 years.

If Mr. [redacted] believes this information has been reported

in error, we ask that he provide a copy of his credit reports for further

investigation.

He can fax the reports to ###-###-#### for further review.

I noticed on April 30th my ( year and a half) refrigerator was not cooling and making a funny noise. I played with the temp and over the weekend thinking that was the problem. By the 2nd it had stopped cooling all together. I called Conn's on the Monday 4th. They sent a tech on the 5th (I left work early to be home). Tech determined I had a bad compressor which would take 3-5 business day to come in. I called on the 11th to check the status. They told me the part would be in on the12th. I called on 13th. They said part would be in on 14th. I called on 15th and they said part was sent to the wrong location and would be in on the 18th. Tech calls on 19th (I left work early) Tech arrives at my house and apologizes because his gauges were broken. He then said he could return on the 20th but if I could not be home he couldn't come back until the 22nd. Tech returned on the 20th (my husband left work early) He replaced the compressor. He said if the fridge didn't make ice within 4 hours then we would need a new condenser. My husband called the tech the next morning to let him know the fridge was still not cooling.
Tech said he would overnight the part and return on the 22nd. I called for an entire week and everyday was promised the next day. Tech calls this morning the 29th (a week later) and says he could come with the part between 1pm and 4pm which meant I had to leave work AGAIN. After messing around with the refrigerator he informs us that it can't be fixed and we have to go to the local store and get a replacement and possibly pay delivery charges. I have yet to receive any kind of food reinbursments for the two rounds of food we lost. Tomorrow I am going to the store. After a month of not having a refrigerator and getting the run around I'm praying that this nightmare ends soon. I'm late on my payment trying to survive the extra expenses associated with this loss. Conn's calls me everyday up to 10 times a day and is even harrassing my references. It would be nice if they would show some type of consideration during this time. I would love to make the collection calls stop and pay my bill but it's either feed my family or pay Conns. God only knows how long this will go on. I will NEVER purchase from Conn's again nor would I recommend them to my worst enemy which says alot. The extended warranty purchase was to protect our family. It is offensive that it takes them this long to honor it which at this point has still not been resolved.
.

I am totally dissatisfied with the service I have recieved. One minute a representative say my couch will be repaired then the next they say its not covered. PARTS HAS BEEN ORDERED THATS JUST SITTING IN MY LIVING ROOM AND DOES NOT FIT. I AM TOTALLY UPSET WITH THIS MATTER. I WILL NEVER RECOMMEND ANYONE TO CONNS. THE FUNITURE IS NOT GOOD QUALITY. YOU PAY 1000 OR MORE ONLY FOR IT TO MESS UP AFTER YOU ARE DONE PAYING ON THE CRAP. Then you buy extended warranty that doesnt cover CRAP!!!! THEN YOU GET LIED TO AND ALL THIS ROUND ABOUT TO GET THE SERVICE YOU NEED BUT AT THE END NOTHING IS FIXED AND YOU HAVE PARTS THAT DONT EVEN FIT THE COUCH. TOTALLY UNACCEPTABLE!!!!! I HOPE YOU ALL GO OUT OF BUSINESS FOR YOUR POOR QUALITY FUNITURE!!!!

Review: cancel my warranty expect a full refund of $210 only receive $32 never mentioned that there will be a fee to cancel the service and prorated my Amount. sales personnel do not explain full detail to customers about warranty.Desired Settlement: A full refund for the amount of 210.00 that's how much I paid for the warranty.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 9/1/12, Mr. [redacted] purchased a Sony notebook, Ipad bundle and 25 month

RSA & Accidental damage coverage on the Ipad. We show Mr. [redacted] submitted a service

agreement cancellation request on 4/1/14.

The warranty was canceled as stated in the terms and conditions of the

coverage and Mr. [redacted] was issued a refund for $32.06. Therefore we are unable to honor his request.

We have included a copy of Mr. [redacted]’s invoice acknowledging he

was provided a copy of the RSA & Accidental Damage brochure and contract, a

copy of the terms and conditions. And

also a copy of the service agreement cancellation request which includes a

reminder of how the cancellation refund is calculated.

Kind regards,

Review: I purchased an ac from conns 2 years ago it broke down recently they have come about 5 times to "fix" it and it is still not fixed... I'm a senior citizen its hot here in Texas im ill and I just went to the doctor I have a muscle strain on my neck and the doctor said it maybe from stress...I purchased the warranty for it, its good until 2016 why cant they fix it..Desired Settlement: I just want another one they have tried to fix it but it still does not work or credit my account so I can get another one... thank you

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show

on 5/8/12, Mrs. [redacted] purchased a GE air conditioner with a 48-month Repair

Service Agreement Plan. On 7/14/14, Mrs. [redacted] contacted us stating a loud

noise was coming from the back of the unit. A service call was scheduled for

7/15/14; upon inspection the technician found parts were needed for repairs.

Once parts became available Mrs. [redacted] was scheduled to install on 7/22/14.

The technician replaced the fan motor and unit tested ok however; on 7/23/14

Mrs. [redacted] contacted us stating the unit is still not working properly

therefore, a new service order was created and Mrs. [redacted] was re-scheduled

for 7/24/14. On 7/24/14, the technician

found the capacitor blew out; the technician was able to obtain parts locally

and replaced the capacitor, unit tested ok. On 7/28/14, Mrs. [redacted] contacted

us again stating the unit was not cooling and is noisy. A service call was

scheduled for 7/31/14; upon inspection the technician found parts needed to be

ordered for repairs. The parts were scheduled to arrive on 8/8/14; however they

have not been received as of 8/11/14.

Mrs. [redacted] has been contacted regarding her

concerns and Conn’s has agreed to exchange her air conditioner for a new one. Mrs. [redacted] is aware she will need to

visit her local Conn’s to select a new air conditioner and set-up

delivery. We sincerely apologize to Mrs.

[redacted] for the experience and any inconvenienced that has been caused as a

result of the delay.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I went to Conn's on Saturday Aug. 16,2014 and I was told that they had two in stock but we could not get one because the resolution department had not called the store to verify that they were going to replace it. So today Monday Aug. 18th I returned to the store and the manager [redacted] said the two they had in stock were broken they were returns, so we they told me to call the resolution department again!! So in all it is not resolved yet.

Business

Response:

Mrs. [redacted] has contacted us since our last

response and stated when she went to the store the two air conditioners shown

were actually not in stock and we no longer offered a that would meet her

needs. Conn’s agreed to honor Mrs.

[redacted] request for a check refund under the terms and conditions of the

repair service agreement since a replacement was not available. Our

records show Mrs. [redacted] refund check of $843.28 was mailed on 8/22/14 to

the address on file.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: I have had 4-5 accounts with Conns, because I always paid my monthly note I never really had any problems with their collections department. However, when I missed a note they called 10-15 times a day. They called my cell phone and office trying to collect the money they were rightly due. I understand this and this does not bother me, it was my fault the bill was not paid and I can not blame Conns for their collections attempt. My problem comes from paying off the two active accounts I had (in Full) and having them automatically deduct almost a hundred dollars from my account. This in it self did not upset me as I can understand why this would happen. What does upset me is that when I called to resolve this issue I was told I would be refunded the full amount with-in three working days. Seven days later I called and I was told I would be refunded all but three dollars - the three dollars was a processing fee, and that I would receive the check in the mail 5-10 working days. First, this is not was I was told he first time, second I was not being refunded the full amount, had it been the other way around - me owing them three dollars, they would call every number on file to collect, that and the fact they took money that was mine (as I had paid them in full) and now will not give me back what is mine. When I talked to the customer service rep she informed me that she could make a request but show that they only own me for what the check was made for. Its not about the three dollars, I can do with out it, but it is about being treated right.Desired Settlement: I would simple like to be paid in FULL for the amount that was taken from my account, would prefer it be put back in my account but a check will due if no other option. I just want WHAT is due me an in a reasonable amount of time, has already been 7 days, 5 working day, now Im being told it will be another 5-10 days.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted].

According to our records Mr. [redacted] signed a 24-month retail installment

contract on November 20,

2012. He remitted a payment for

$453.47 on May 1,

2014. This payment paid the

account in full. However, Mr. [redacted] had automatic payments scheduled and on May 5, 2014 an

automatic payment processed for $98.77 which included a payment of $95.77 and a

$3.00 processing fee.

Please

note, it can take 10-14 business days for an overpayment to process for a

refund. The full amount of $98.77 has

been processed and will be refunded to Mr. [redacted] within 7-10 business

days.

We

value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he

has experienced due to this matter.

Review: I purchased two Catnapper recliners from Conns Home Plus Dec. 2014 with a month had minner problems they were fixed . With in the next month the arm came loose while trying to lower the foot rest. Two weeks later same thing happened two the other chair . Called repair , called Catnapper called Conns it has 6 weeks.Desired Settlement: I want a total replacement or let me upgrade and pay the difference

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint Our records show on

11/25/24, Mrs. [redacted] purchased two Catnapper Danbury recliners which both

came with a limited manufacturer’s warranty; no additional coverage was

purchased.

We reviewed Mrs.

[redacted]’s service history and found she contacted our service department on

four separate occasions regarding her recliners.