Conns Appliance, Inc.

Review: I recently visited Conns and was looking into purchase a washer/dryer and a dining table. I spoke with [redacted] he told me that we offer free shipping and 24 Month No Interest Financing. I said great give me a week and I will be back to make my decision. I returned a week later to make a purchase of a $550 dining table. He preped the paperwork and then told me that it'll be $140 shipping fee. I told him that he originally told me it would be free shipping. The Assistant Manager said that if I were to purchase all three items that the shipping fee would be waived. I agreed and decided to purchase close to $2,500 in merchandise. The shipping was scheduled for 2 days later. On the day of my purchase I told both [redacted] and [redacted] the [redacted] that I needed a stacker kit for the Washer and Dryer. Upon confirmation of delivery they said nothing about a stacker kit. I called the store and [redacted] told me that I needed to go to [redacted] to buy my own stacker because they made a mistake and it would not be delivered. I said that was not appropriate and he managed to have a stacker (comped) shipped with delivery. The delivery came and the wrong stacker was sent. I waited a week before that came back to install the washer/dryer correctly. The washer and dryer sat in my living room. Upon delivery I noticed my dining table wobbled and that it was covered in dust/dirt. I found this to be very unacceptable. I notifed the store manager/customer service. Nothing was done for me. I later received a call from a man from the store saying that I needed to resign my paperwork because the signatueres did not match. I made my way into the store spoke to [redacted] and he told me that there was no need to come back in. I later got a call from [redacted] saying that I needed to come back and sign. I went back to sign. [redacted] knew that I was very upset at this point and did very little to resolve the situation. I have yet to hear from [redacted] inregards to having my table fixed or replaced. I also notifed [redacted] about other problems.

Product_Or_Service: Washer/Dryer Dining Table w/ Chirs

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

[redacted] gave me a $25 GC for lunch. I found this to be a simple way of trying to make me forget about the problems.I took 2 days off from work for delivery and drove back and forth to resign paperwork on 2 different occassions. My shipping was already comped which was originally promised.My time wasn't valued and for being young I was taken advantage of.If nothing can be done I would like no fee on return shipping of all my merhchandise.Th

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 3/28/15,

[redacted] purchased a [redacted] washer and dryer as well as the [redacted] dinning set which consist of five pieces (table and four chairs)

all with a 1-year limited manufacturer’s warranty. [redacted] delivery was

scheduled on 3/30/15; [redacted] signed his delivery ticket acknowledging all

products were received in good order except for the stack kit which was not

compatible with the washer and dryer he purchased. The correct stack kit was

delivered on 4/3/15 and Conn’s delivery team was able to successfully connected

the washer and dryer.

We

reviewed [redacted] complaint and found he did contact our Customer Service

Department the same day of delivery (3/30/15) regarding the incorrect stack kit

that was received however; there was no mentioned of any issue [redacted] was

experiencing with his dining table. We contacted the store manager located in

[redacted], ** and were advised that [redacted] did inform him of an issue he was

experiencing with his table when he returned to the store to re-sign his

contract. The store manager submitted [redacted] information for review for a

possible exchange however; the exchange request was denied due to the issue was

not reported within the 24-hour time frame and would require a serviceman to

inspect the unit for defects. We were also informed that [redacted] contacted

the store location 2-week after delivery requesting to return all products and

was advised that he could return the washer and dryer within 30-day with the

required 15% restocking fee however; Conn’s has a No Return/Exchange policy on

all furniture.

Although

we are unable to honor [redacted] request to return all merchandise without

the required 15% restocking fee; Conn’s is willing to extend the option to

return/exchange his washer and dryer for an additional 14-days from the date of

this response (4/15/15); No Return/Exchange on furniture. If [redacted] is

need of service he may contact our service department at [redacted] to

schedule an appointment to have a serviceman assess his table. Our records show

as of 4/14/15, [redacted] account has been credited the delivery fee of

$139.99; no additional credit is owed at this time.

If we may be of further assistance, [redacted]

may contact Customer Service at [redacted]

Kind

regards,

Review: I bought a ** refrig and an EXTRA filter, $49.97 at the salesman request on April 4,2015.Conn's delivered the unit on April 6' 2015. 2 employees told us at the install we did not have a water shut off so they could not hook it up. I tried to explain the shut off was under the sink where there are 2 separate shut off's. So they rescheduled for a couple days later in the week. I called our plumber and set an appointment for 2 days later. He came to the house and said we had 2 shutoff's, I said I know. After checking it out our plumber said we should chan** the under the sink filters or replace the unit so we replaced the unit. Conn's cane back with 2 new installers who told me the other installers new about the shut off's but they are lazy and don't like to install big units! So this was not the first time they pulled this. It took some time for our plumber to **t the new system, it came in about a week later, and he installed it with a new sink. After it was hooked up he told me I don't need either filter for the refrig, (1) came with the unit and I had the extra one from the store. I told the salesman Scott Adams about the filter and he said just bring it back if I don't need it. So I tried to return it to the store along with the one that came with on May 13 or 14 not sure.I explained I only wanted credit for the EXTRA filter I bought, and they could have the one that came with the unit. The store rep told me I would have to call Customer service did not say why. So I called CS and they told me it was past 30 days and they could not take it back. I explained what happened with the delay due to the new filters under the sink and the fact there installers told me I have no shut off.I like the new fridg. but have a hard time understanding why no one mentioned the 30 day return deal nobody! And now they want to screw me for 49.47 after buying a 3000.00 unit?Desired Settlement: Conn's can have both filters, all I request is the credit of $49.97 for the EXTRA filter they sold me and never mentioned the 30 day return.Thanks for your help.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted]’s complaint. Our record show on 4/4/15,

Mr. [redacted] purchased a ** French Door refri**rator, ** water filter and a **

hook-up kit.

After further review of Mr.

[redacted]’s complaint, Conn’s has agreed to return the water filter and issue a

refund if the item is in its original packaging. Mr. [redacted] may return the

water filter to his nearest Conn’s to initiate the refund. We appreciate Mr.

[redacted] for bring this matter to our attention and we sincerely apologize for

any inconvenience he experienced during this process.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I purchased two Catnapper recliners from Conns Home Plus Dec. 2014 with a month had minner problems they were fixed . With in the next month the arm came loose while trying to lower the foot rest. Two weeks later same thing happened two the other chair . Called repair , called Catnapper called Conns it has 6 weeks.Desired Settlement: I want a total replacement or let me upgrade and pay the difference

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint Our records show on

11/25/24, Mrs. [redacted] purchased two Catnapper Danbury recliners which both

came with a limited manufacturer’s warranty; no additional coverage was

purchased.

We reviewed Mrs.

[redacted]’s service history and found she contacted our service department on

four separate occasions regarding her recliners.

I am totally dissatisfied with the service I have recieved. One minute a representative say my couch will be repaired then the next they say its not covered. PARTS HAS BEEN ORDERED THATS JUST SITTING IN MY LIVING ROOM AND DOES NOT FIT. I AM TOTALLY UPSET WITH THIS MATTER. I WILL NEVER RECOMMEND ANYONE TO CONNS. THE FUNITURE IS NOT GOOD QUALITY. YOU PAY 1000 OR MORE ONLY FOR IT TO MESS UP AFTER YOU ARE DONE PAYING ON THE CRAP. Then you buy extended warranty that doesnt cover CRAP!!!! THEN YOU GET LIED TO AND ALL THIS ROUND ABOUT TO GET THE SERVICE YOU NEED BUT AT THE END NOTHING IS FIXED AND YOU HAVE PARTS THAT DONT EVEN FIT THE COUCH. TOTALLY UNACCEPTABLE!!!!! I HOPE YOU ALL GO OUT OF BUSINESS FOR YOUR POOR QUALITY FUNITURE!!!!

I noticed on April 30th my ( year and a half) refrigerator was not cooling and making a funny noise. I played with the temp and over the weekend thinking that was the problem. By the 2nd it had stopped cooling all together. I called Conn's on the Monday 4th. They sent a tech on the 5th (I left work early to be home). Tech determined I had a bad compressor which would take 3-5 business day to come in. I called on the 11th to check the status. They told me the part would be in on the12th. I called on 13th. They said part would be in on 14th. I called on 15th and they said part was sent to the wrong location and would be in on the 18th. Tech calls on 19th (I left work early) Tech arrives at my house and apologizes because his gauges were broken. He then said he could return on the 20th but if I could not be home he couldn't come back until the 22nd. Tech returned on the 20th (my husband left work early) He replaced the compressor. He said if the fridge didn't make ice within 4 hours then we would need a new condenser. My husband called the tech the next morning to let him know the fridge was still not cooling.
Tech said he would overnight the part and return on the 22nd. I called for an entire week and everyday was promised the next day. Tech calls this morning the 29th (a week later) and says he could come with the part between 1pm and 4pm which meant I had to leave work AGAIN. After messing around with the refrigerator he informs us that it can't be fixed and we have to go to the local store and get a replacement and possibly pay delivery charges. I have yet to receive any kind of food reinbursments for the two rounds of food we lost. Tomorrow I am going to the store. After a month of not having a refrigerator and getting the run around I'm praying that this nightmare ends soon. I'm late on my payment trying to survive the extra expenses associated with this loss. Conn's calls me everyday up to 10 times a day and is even harrassing my references. It would be nice if they would show some type of consideration during this time. I would love to make the collection calls stop and pay my bill but it's either feed my family or pay Conns. God only knows how long this will go on. I will NEVER purchase from Conn's again nor would I recommend them to my worst enemy which says alot. The extended warranty purchase was to protect our family. It is offensive that it takes them this long to honor it which at this point has still not been resolved.
.

Review: On [redacted] my husband and I purchased a [redacted] refrigerator at the Conn's store in Plano off [redacted] and it was delivered on [redacted] after we purchased our house. When the refrigerator was delivered the delivery man explained to us that there was a scratch on it and that they did not have any other [redacted] model refrigerators that we purchased in stock left and did not know when they would get them in. We were told that our options would be to take a discount of $150 off the item or we could send it back and wait for another one. Since we did not have any refrigerator we agreed to take the discount and my husband signed for the discount on the delivery form and we were told it would reflect on our Conn's bill. Since no such reflection showed we spoke to the store [redacted], the customer service and then was told that we needed to talk to the warehouse personnel. Several phone calls have been made in an attempt to clear this and every time we call we are told that the manifest has to be checked, the person handling concessions is not there, [redacted] the [redacted] is out, they will leave a message and that someone will call us back. Seven phone calls and one email to [redacted] and no return call and no discount. We are being charged full price for a damaged product that they knew was damaged in the first place before delivering. This is not right.Desired Settlement: We want the discount that we agreed upon on the damaged item.

Business

Response:

Review: I bought a 55 inch 3d TV from Conns, I also bought the extended warranty, I have been having issues with the TV, it has spots on the screen, a technician was dispatched to my house after I placed a service call for it to be repaired, he said he was going to ask a supervisor to fix, he called after a week ans a half and said a part needed to be ordered, part came 2 weeks after, he came the following day (s)to install, it did not work and the tv the same, now they said a whole tv panel needed to be ordered, 2 weeks later they said they got the wrong part, I had to wait another 2 weeks, the following week the tech came for installation, at night time you are still able to see those same spots on the new panel, I called it in to report it, technitian called me a week later stating his boss does not believe him the new panel is bad......the tech and his boss came to see the tv and they both agreed that the tv was bad, supervisor stated he was going to submit to get it swapped, it has been 3 weeks since they came....no word from them, I called last week and someone told me a supervisor was going to call me today, no word from them, I have a non working tv that im still paying for it, and a problem for more than 3 months long.....please help I want my money back.Desired Settlement: I would like a refund, so I can buy a tv at a more customer service oriented place....

Business

Response:

Review: I purchased a living room on [redacted] at conn's, they delivered on Saturday [redacted] at 1:00 pm. After they left I find out that there were scraches on the side of the loveset and on one corner of the recliner, it was around 4:00 when I call the salesman [redacted], so they can exchanged them, he told me that he have to call the wearhouse, so I wait until 9:00pm for his call, he finally call me and told me that they were going to exchange it but he was waiting on a confirmation from wearhouse. He said he that delivering people were going to call me on Sunday morning to let me know what time they were coming to exchange my furniture, no one call me I waited all day, so I call salesman again and ask him what was going on, why no one called me, he said that he will check with wearhouse. He never call me back so I call him on Monday again and he said that he was waiting on a email from delivering center to let him know what time they were coming, Again. Every single day I had called him he told me the same thing that he is wating. Last time I talk to him was on Monday afternoon, since then no one have call me, I send them a letter requesting they attention to this matter and resolve it, no answer until today Monday [redacted].Desired Settlement: I just want them to exchange my furniture for a new one that is not demage.

Business

Response:

Review: Over two months ago the delivery service damaged my front door upon delivery. I have made numerous calls for reimbursement. I sent in receipts twice and was promised to be reimbursed in two weeks. That was over three weeks ago. I am sick of being ignored and blown off. Please helpDesired Settlement: Reimbursement or replacement of equal value.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/1/2014 2:42:59 PM and assigned ID [redacted]

Regards,

Review: On Nov. 8th, I went into Conn;s with my daughter. We were approached by a salesmen named [redacted] First I wanted to to know if I would be approved for purchase. I was approved for $4000. So I and my daughter picked out a tv apiece. 2 enstands, a dining room set , tablet, and a sound box. So one of the tv stands was not in stock, everything else was, So my daughter took one tv, tv stand, and tablet. The rest was to be delivered Sat 11-15-14. A couple of days before [redacted] called to say the other tv stand was still not at the store. I ask him when it would be , he had no answer. So the Saturday delivery was canceled. A few days later he called and said they wouldn't be getting the tv stand in so I went into the store to pick out another tv stand, when [redacted] came from talking to Store Mgr. and said the stand finally came, so I set the delivery for 11-20-14. The night before no one called to confirm. That thursday the 20th no called , so at 8 am I called the warehouse , they had no record of a delivery ansd the lady asked me if anyone had called me the night before , I said no. She said she would call the store and find out what was going on. She called back to say they didnt have the sound bar, I was upset because they were suppose ton have everything. she said she'd call me back . She did and she said everything was being loaded and the driver would call. The driver called with a 3 hour window. They arrived shorty after 12pm. but then didnt have everything I was told they did. So they have to go back to thw warehouse. They finally make it back after 30-45 mins. They set up the dining room set, then set up the tv stand , only on of the pieces is damaged, so the have to go back to the warehouse. They come back , bring in the tv stand and leave. When I get the tv on its starts cutting off every 30 secs, to a 1min, so I call Conn only the rep doesn't ask for the tv model number or serial number, so someone calls and has the wrong tv on the ticket to be looked at, I call Conn back to tell the they have the wrong tv .Finally someone taks down the correct model and serial #. I still keep getting calls from the repair people for the wrong tv. I took the tv and the sound bar back to the store but had the worse experience I've had in my life. The Lady n bame [redacted] was rude and I found out that day 11-28 that they sold me a clearance tv and would not take it back, so did the general mgr [redacted] was rud eand expected me to pqy q 15% restocking fe after all the trouble they sent me through since day one . I think it is un fair after all the rudeness , not telling the truth about the tv that I sound have to pay anything . I will never shop conns again in my life.Desired Settlement: take sound bar back, and switch out clearance tv for new one. without paying restocking fees. If they would have told me about that tv I never would have chosen it. and plus one of their own employees told me I sould have signed something to say I was clear that I was buying a clearance tv. Conn's stmt on their envelopes says "our goal is 100% satisfaction" Joke

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on 11/08/14;

[redacted] purchased a 50” Samsung television with a 25-month Repair Service

Agreement Plan and received delivery on 11/20/14.

We contacted [redacted] on 12/17/14 to discuss her concern; during the conversation [redacted]

expressed her dissatisfaction with her entire sales experience. [redacted] also

stated that she was not aware the television she purchased was a clearance item

and wanted to exchange the unit for a new television without paying a

restocking fee. After further review of [redacted] complaint, Conn’s has

agreed to honor her request to exchange her television only without paying the

15% restocking fee. [redacted] is aware that she may visit her nearest Conn’s

to re-select another television up to $797.00

which is the original amount paid. [redacted] will be responsible for

any difference in price if she selects a television of greater value.

Although [redacted]

has exceed the time-frame to return or exchange her sound bar; Conn’s is

willing to extend her the option to return or exchange the unit with a 15%

restocking fee. We sincerely apologize for any inconvenience [redacted]

experienced during this process.

If we may be of

further assistance, [redacted] may contact us at [redacted].

Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: on [redacted] I purchased a bedroom group from Conn's with which came a "free" 46: LED TV. The TV blew the same day and I tried contacting my salesperson [redacted] to no avail. He promised to replace it, then he wanted to send a technician out to re repair it. I told him it made no since to repair a supposedly new set when all he had to do was replace it. I have not heard from him, store manager, district manager or anyone since last Wednesday, Now I want it all picked upDesired Settlement: I want all the furniture alone with the TV to be picked up. I no longer want to do business with this company at all.

Business

Response:

Review: On [redacted] I purchased a living room set from Conn's at [redacted]. I paid $1900 for a sofa, chair and ottoman. Tomorrow will be one month. First delivery was scheduled for Tuesday, [redacted]. On [redacted], they called and were in front of my house with a chair and ottoman, no sofa, said it was on back order until [redacted]. After taking delivery of the chair and ottoman, we found a hole in the side of the chair and the ottoman was so off sided it looks terrible. I have been told about 3 different new deliveries. I still do not have a complete, in perfect condition, living room set. No one calls me back, I have to get mad ad call and raise heck with someone who really doesn't give a darn about my problem. This is totally ridiculous.Desired Settlement: My delivery charge refunded, and a new set completely.

Business

Response:

Review: ON 1/22/13 I purchased a TV and stand from Conn's for the total amount of 1543.29. I have paid 1458.38 of the items off. It was advertised that any HD TV priced over $1000 was to be interest free for 12 months. This is not the case for my account. Their're saying that I owe them the whole interest amount. I have contacted a store manager about this problem which he did verify that I did not owe any interest on the items purchased. He did say that he would resolve this matter, but it has not happen yet. I contacted the company on 12/18/13 to request my remanding balance which is still wrong. This is an ongoing matter that has taken over two months with nothing done. If nothing is done about this matter I will wrongfully have to pay around $400Desired Settlement: I would like to pay the actual remaining balance on the items purchased on 1/22/13. Which is 84.91

Consumer

Response:

From: [redacted] [mailto[redacted]]

Sent: Saturday, January 04, 2014 2:38 PM

To: drteam

Subject: Conn's

I received your email, the matter has not been been resolved. They have not contacted me to even try get this problem fixed.

Business

Response:

Review: I called Conn's accounting department to discuss my payoff of my account. The amount provided was off by over $[redacted] with a balance of $[redacted] So spoke with a live person. I purchased 2 LG Google TV's in late May 2013 one for $[redacted] and $[redacted]. The agreement was if I paid the TV's off in 12 months and on time it would be same as cash. Both TV's were $[redacted] plus 8.5% tax would be $[redacted]. I was advised that my cash agreement was voided because I made my payment on July **th and it was due on July *th. Well what she failed to see was I also made my first payment on June [redacted] which was 15 days before the due date. The cash agreement is only good if payments are made 10 days in advance. My payments thus far were made on 6/**, 7/**, 8/*, 9/**, 10/**, 11/** and 12/**. All made weeks in advance. So with this being seen my cash agreement was put back into place. As of my December payment my total payments made were $[redacted] leaving a remaining balance of $[redacted] There is a difference of $[redacted] I made an attempt to get the rep to explain the difference when I have a cash agreement. I also advised that there was insurance on my account but that was removed because I am a homeowner and have homeowners insurance and did provide Conn's with my declaration page stating this to have the insurance removed. I asked her to do the calculations and she acted as if she really did not have a clue as to what to do so she advised me to go back to the store and have them explain it and correct ant any errors. I was done at that point because if she is int he Accounting department and cannot fix it then I knew I had to take matters into my own hands.Desired Settlement: I need Conn's to correct my account so that my balance reads $[redacted] and not $[redacted]. I would need to fix this now and not later to avoid any delays. My goal is to pay this account off in a few months.I would also recommend Conn's do their part and stop conning the consumer. I reviewed my account but what about the other [redacted] or so other consumers who are not. The [redacted] of dollars can add up to alot of money because of lack of knowledge

Business

Response:

Review: I purchased a new washer in October of 2012 from Conn's appliances. I also purchased a service protection plan for an extra 400 dollars. My washer broke 4 weeks ago and flooded my laundry room. I called the service dept and they sent a tech out after about a week. It was supposedly fixed, but flooded my laundry room again within 24 hours. We now have water damage. This was three weeks ago. I have called 15 times to get a service tech out to fix the washer again. I want the washer replaced in fear that it will flood my laundry room again causing more water damage. IVE talked to many employees and at least 3 managers. One lady named [redacted] in the call center and a customer service manager named [redacted] that said she didn't know how to fix the problem since we lived in a rural area. I reminded her that my washer has been broken for a month and asked if she felt that was acceptable. She said she just couldn't help the fact that I lived in a rural area. CONN'S is in breach of the contract I signed to fix any problems that would occur. I paid extra for service that I cannot seem to get and the company managers have been NO help in this situation.My contact is [redacted]. It wouldn't let me input earlier.Desired Settlement: I want the washer replaced so it doesn't flood my laundry room for the 3rd time and because they won't send a tech to my area.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 10/**/12,

[redacted] purchased a Samsung washer with us and 48-month Repair Service Agreement. [redacted] contacted us on 12/**/13, stating

her washer was leaking profusely underneath.

A service call was set up for an inspection; the technician found the

drain hose needed to be replaced. The

part was ordered and replaced on 1/*/14.

[redacted] contacted us again on 1/*/14, and stated the washer was

leaking again from the bottom. The

service call was scheduled for 1/**/14, upon inspection the service provider

determined the pump now needed to be replaced.

The pump was ordered and once received it was replaced on 1/**/14. [redacted] has been contacted regarding his

concerns and we have confirmed the washer has been repaired successfully. We apologize to [redacted] for the

delay repairing their washer. Due to

this issue we are sending them a $100.00 gift card as a goodwill gesture. If [redacted] has any additional problems

with her washer she may contact me directly.

If I may

be of further assistance, [redacted] may

contact me directly at [redacted]

Kind regards,

Customer Relations

Review: Opened my account in Oct. 2013. Purchased a Samsung tablet. First payment was due the [redacted] of November, which I paid November [redacted] Second payment due and paid the [redacted] of December. Upon checking my bank account on the [redacted] of January 2014 I discovered a CSR from Conn's had taken $138.48 from my account. I called Conn's and after giving them the information, I was told that it would be reviewed and someone would get back with me in 24 to 72 hours. This upset me. After not hearing from anyone on the [redacted] I called and was told that the "Review Board" hadn't approved the refund yet and as soon as they did, It would take two days to be processed in the Accounting Department and a CHECK would be mailed to me. By my calculations the earliest I can expect the money they STOLE from my account will be January [redacted] Something needs to be done about the Electronic Thieves at CON's, I probably paid a CSR's account. IF YOU DEAL WITH CONN'S BEWARE!!!!!!!!Desired Settlement: Can't call this a refund. It is clearly Electronic Theft. My money should have been transferred back into my account and I feel I am due an explanation as to HOW my banks routing number was used to credit someone Else's account.

Business

Response:

Review: BOUGHT A SOFA SET LAST YEAR. WAS TOLD AT PURCHASE I SHOULD GET THE EXTRA WARRANTY PACKAGE THAT IT WOULD COVER ANYTHING FROM DOGS MESSING IT UP TO SAGS AND SCUFFING. DID A WARRANTY CLAIM THE GUY THAT CAME OUT SAID IT WOULD BE A CLAIM AND THAT WE WOULD GET A NEW SET.CONNS CORP CALLED SAID THAT IT WAS NOT UNDER WARRANTY DUE TO IT BEING WARE AND TAER ON THE ITEM. SO THE SALESMAN SAID ANYTHING THAT COULD HAPPEN WE WILL REPLACE, THE DRIVER THAT DID THE INSPECTION SAID WE WILL REPLACE, NOW THAT CORP.. IS CALLING ME THEY TOLD ME THAT THERE EMPLOYEES LIED TO MY FACE AND ITS NOT THERE FUALT THE PRODUCT DIDNT HOLD UP.Desired Settlement: WANT A FULL REFUND FOR PRODUCT AND WARRANTY PAYMENTS, ALSO WANT A SETTELMENT FOR BEING LIED TO, ALSO THE FACT THAT I HAD TO SET AT MY HOUSE FOR 6 HOURS WAITING ON THE DRIVER BECAUSE THEY GAVE HIM THE WRONG ADDRESS. ALSO THE FACT THAT I HAD TO GO UP TO THE STORE NUMEROUS TIMES TO GET THIS TO HEPPEN WASTING GAS, NUMEROUS PHONE CALLS TO HAVE THEM COME OUT AND TO BE LIED TO SEVEREL TIMES. SOFA SET COST 3541.54 WITH WARRANTY CLAIM SETTELMENT FOR WASTING MY TIME AND GAS 600.00

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. According to our records on 11/**/12, [redacted] purchased a Hartwell furniture set and 48-month Furnituregard with us. [redacted] contacted us on 1/**/14, stating the

armrest cushions were sinking down. A

service call was set-up and upon inspection the serviceman found the sofa armrest has lost its structure which

is normally caused by applying pressure and using it as support when getting up

from a seated position. [redacted] was later contacted by Conn’s and advised this

is not covered by FurnitureGard. [redacted] was contacted on 2/**/14, regarding

his concerns and Conn’s has agreed to add additional padding and restructure

the armrest as a gesture of goodwill. [redacted] will be contacted by the

Furniture repairman with first available date within 2 business days.

If I may be of further assistance, [redacted] may contact me directly at [redacted]

Kind regards,

Customer Relations

Review: My spouse and I had two separate accounts at Conns; however my spouse ([redacted] and I filed for bankruptcy and both accounts were paid in the bankruptcy. The bankruptcy was dismissed in 2011. Since that time, Conns continues to report to the credit bureau that my account was charged off. I contacted the attorney from the bankruptcy and was told once the bankruptcy was complete, creditor paid in the bankruptcy should no longer show up on my credit report. As per the bankruptcy attorney, I contacted Conns and received the run around. I filed requested through the credit agencies to correct this matter and Conns refused to correct and remove the information. When the bankruptcy ended my spouse information was dropped from his credit report. He has since opened an account with Conns. I have been unable to get answers as to how my spouse and I were in the same bankruptcy, it was dismissed, his record was cleared and does not report him to the credit bureaus. Conns continues to flag my account that was paid in the bankruptcy as a charge-off and they report it monthly to the credit bureaus. I have been denied credit, not knowing that it was because of Conns actions I was being denied credit. I did not find out about Conns actions until 10/13.Desired Settlement: I want Conns to immediately remove all negative information from all credit reporting agencies.

Consumer

Response:

To-date, the company has not responded to my complaint.

Business

Response:

Review: I purchased a TV with Conns, there was a promotion for 18 month free interest in June of 2013. It had to me a purchase price of 999.99 or more. The TV I bought was 1199.99 and the sales associate convinced to to get extended warranty that hiked the the price to 1700. She process several application through GE Bank and several contracts ( She void two because of mistakes) She explained if I didn't pay that balance off in the period I wouldn't get charged interest. Several month past I was being charged interest, I went to to store and the same sales associate said she would call and have it fixed. She called me on her person phone line and assured me she had fixed. She never adjusted it to 0% interest she adjusted to fixed. I went to the store several times they kept sending me in circle to contact GE money, they said the store would have fix the promotion. This is affected my credit score and annoying me. Poor Buisness at connsDesired Settlement: Fix my balance and interest!

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show

on 5/**/13, [redacted] purchased a 60” Samsung TV with a 49-month Repair

Service Agreement Plan. Our records show [redacted] account was originally

setup as a GE account that did not include a cash option however; after further

review and research, we show [redacted] did qualify for a 24-month cash

option with GE. We have submitted the correct paperwork to GE to honor [redacted] request to have his account reflect as a 24-month no interest

account.

If we may

be of further assistance, [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Review: I have had 4-5 accounts with Conns, because I always paid my monthly note I never really had any problems with their collections department. However, when I missed a note they called 10-15 times a day. They called my cell phone and office trying to collect the money they were rightly due. I understand this and this does not bother me, it was my fault the bill was not paid and I can not blame Conns for their collections attempt. My problem comes from paying off the two active accounts I had (in Full) and having them automatically deduct almost a hundred dollars from my account. This in it self did not upset me as I can understand why this would happen. What does upset me is that when I called to resolve this issue I was told I would be refunded the full amount with-in three working days. Seven days later I called and I was told I would be refunded all but three dollars - the three dollars was a processing fee, and that I would receive the check in the mail 5-10 working days. First, this is not was I was told he first time, second I was not being refunded the full amount, had it been the other way around - me owing them three dollars, they would call every number on file to collect, that and the fact they took money that was mine (as I had paid them in full) and now will not give me back what is mine. When I talked to the customer service rep she informed me that she could make a request but show that they only own me for what the check was made for. Its not about the three dollars, I can do with out it, but it is about being treated right.Desired Settlement: I would simple like to be paid in FULL for the amount that was taken from my account, would prefer it be put back in my account but a check will due if no other option. I just want WHAT is due me an in a reasonable amount of time, has already been 7 days, 5 working day, now Im being told it will be another 5-10 days.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted].

According to our records Mr. [redacted] signed a 24-month retail installment

contract on November 20,

2012. He remitted a payment for

$453.47 on May 1,

2014. This payment paid the

account in full. However, Mr. [redacted] had automatic payments scheduled and on May 5, 2014 an

automatic payment processed for $98.77 which included a payment of $95.77 and a

$3.00 processing fee.

Please

note, it can take 10-14 business days for an overpayment to process for a

refund. The full amount of $98.77 has

been processed and will be refunded to Mr. [redacted] within 7-10 business

days.

We

value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he

has experienced due to this matter.