Conns Appliance, Inc.

Review: I initially signed a contract with conn's that was supposed to combine 3 of my accounts into 1 account. After I signed the contract with conn's at the [redacted] store location I assumed that there wouldn't be any issues. Especially if the [redacted] was involved. After a month I started receiving almost 30 calls a day saying I was late on my payments. I called corporate to tell them what happened but the calls never stopped. After several failed attempts to fix the situation with the store and multiple calls and emails with the collections department I asked them what can we do to stop the calls and fix everything. They offered me an extention program (Which should never have been needed in the first place) to set up auto draft on all three accounts for the next 2 months and it would bring me current. I agreed, even though this put me in a bad position, since I shouldn't have had to succumb to this in the first place, but none of Conn's agencies talk to one another at all. So I go ahead with the program and end up paying off over 4000 the next two months just to be done with Conns. I initially opened accounts with Conn's to build my credit. I don't have an issue making payments. I just want them to honor the signed contract that both parties entered into. I made several attempts to talk to [redacted] on the issue but I always got sent to another [redacted]. This is an oppressive and abusive system that they hold. I was receiving almost 30 calls a day from all over the country, for months. I am a full time student, and a retired [redacted]. I also have 4 children and my [redacted] is a [redacted] at a restaurant. I have enough on my plate as it is and I have to deal with a companies petty collection tactics to take advantage of their consumer. How terrible that they would do this. Especially since I know this has happened to others. Not to mention they sent people to my house that put my [redacted] bedroom set backwards and then delivered a washer that was already broken and flooded my house. These issues are exactly why I have paid my accounts off in a hurry. I just want them to fix my credit remarks...I don't see how that is too much to ask.Desired Settlement: Repair credit

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding credit marks received on his accounts.

According to our records [redacted] refinanced his accounts

in [redacted] 2014.

There was a delay in the process due to paperwork not

being returned.

At that time we agreed to remove the credit marks

received due to the delay in the refinancing process.

We have removed all but one 30 day credit mark assessed

on the accounts.

The one 30 day mark was earned and we are obligated

to report factual information to the credit bureaus.

Please allow 30-60 days for the credit bureaus to update

their information.

We value [redacted] as a customer and sincerely apologize for any

inconvenience he has experienced due to this matter. Thank you,[redacted]

Review: I applied for credit on Conn [redacted] website and received a call from on of the sale a reps[redacted]. When I purchased the items, which included a Television, Blu-ray player and a Sound bar, the salesman told me I was signing up for a 12 month same as cash option. I checked my balance the other day and realized that it was not decreasing a whole lot each month so I called customer service and found out I was under a 30 month contract. I explained to the situation to the Rep and she reviewed my contract and told me I was in fact on a 12 month contract and she would send my paperwork over to the right department to be corrected and to call back in 72 hours. I called back today, [redacted] 14, 2014 and they told me that I got denied for the 12 month same as cash option because the salesman never set it up when I purchased the items. I called the store and they informed me that it was a mistake on their part and I should call customer service and they could resolve the problem. After being transferred three different times, I was told there is nothing they can do. All I ask of them is that I received the contract I was told I had in the beginning. I will add that I did not fully read the contract because I trusted [redacted] in good fate and he did admit that he made a mistake and I should not have to endure the repercussions.Desired Settlement: I love the merchandise I received and the customer service was excellent, I just would like Conn to adjust my contract to the 12 month same as cash contract that I was to receive initially.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #[redacted] stated he was supposed to have 12-months no-interest financing on his

account.

[redacted] signed a 30-month retail installment

contract on [redacted] 15,

2014.

The items purchased did not qualify for the 12-months

no-interest financing promotion at the time of

purchase.

We are unable to add the 12-months no-interest financing

promotion to [redacted] contract.

We value [redacted]t as a customer and appreciate him

bringing this matter to our attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

When I purchased the items, the salesman never informed me the the items did not qualify for a 12 month interest free option. He insured me numerous times that as long as I paid off my balance within 12 months, I would not incur any interest fees.

Business

Response:

Thank you again for the opportunity to respond to [redacted] concerns regarding account #[redacted].

The product purchased as well as the credit have to

qualify for the no-interest financing promotions. In [redacted] case, the product did not qualify; therefore, we are unable to comply

with his request for 12-months no-interest financing. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I feel like I was cheated because the Salesman[redacted], told me whatever item(s) I choose to purchase was 0 interest for 12 months. Had I known I had a certain type or amount of merchandise I could choose from, I would have just got the Television because that was all I wanted to purchase until I found out anything I wanted was interest-free.

Business

Response:

Thank you again for the additional opportunity to respond to [redacted] concerns regarding account [redacted]. The product purchased as well as the credit have to qualify for the no-interest financing promotions. In [redacted] case, the product did not qualify; therefore, we are unable to comply with his request for 12-months no-interest financing. The television [redacted] purchased would have had to have been over $999.99 to qualify for the 12-months no interest financing promotion. Again we are unable to add the 12-months no-interest financing promotion to the signed retail installment contract. Thank you,[redacted]

Review: I have spent over $4,000 in the past 6 months at Conn's. I regret it everyday. The bad enough the sales person sold me an item that had no use to me, and the store wanted to charge me more to return it than what the item cost.

I purchased a warranty for a ** inch television. The television is broken. I called Conn's over a month ago to have my television repaired. As of today, I call Conn's 1-*00 number everyday (sometimes 2-3 times a day). Each day I call, they tell me a different story. Sometimes they tell me that the part is not in. Ot[redacted] days they tell me the part is in. Everyday they tell me they escalated it problem and someone will call me. NO ONE EVER CALLS ME BACK.... WHICH IS THE REASON I HAVE TO CALL EVERYDAY.

It has been over a month! I want my television replaced. It makes no sense that I have to call everyday, and that I am told a different story every time I call.

I WILL NEVER EVER SHOP AT CONN'S AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: REPLACE MY TELEVISION TODAY!!!!!!!!!

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on */29/14, [redacted] purchased a **” [redacted] television with a 49-month Repair Service Agreement Plan and elected to pickup

[redacted] television from our [redacted], TX location.

We received [redacted] complaint and found she contacted our

service department on **/06/14 stating t[redacted]e were vertical lines in [redacted]

television. A service appointment was scheduled for **/11/14; upon inspection

the technician found parts were needed for repair. Our records show t[redacted]e was a

delay receiving the necessary parts to complete repair. Once we received the

parts [redacted] was scheduled service on **/11/14; the technician installed a

new panel and tested the unit; unit tested pk.

At this time [redacted] television does not met the qualifications for

an exchange; repairs have been completed on the unit.

[redacted] was contacted by our [redacted] and confirmed [redacted]

television has been repaired and is working properly. She mentioned the TV stand that was purchased

did not fit [redacted] TV and they she didn’t feel she should pay the difference for a

bigger stand due to the error. [redacted] has informed us that she no longer needs the stand and has mounted the

TV to the wall. Conn’s has agreed to

pick up the television stand and issue [redacted] a full credit of $227.2* to

[redacted] Conn’s account.

We sincerely apologize for any inconvenience [redacted]

experienced as a result of [redacted]

If we may be of furt[redacted] assistance, [redacted] may contact us at

Sincerely,

Review: Conn's was suppose to delivered a bed complete with headboard on Saturday, November 22nd. One of the wooden base pieces was broken and they said they would come back with a replacement on Sunday, November 23rd at 10 am, they didn't show up, I called and they said they would call me later to let me now the exact time the were coming they never called. I called back around 4pm and was on hold for 25 minutes when they finally answered they again said they would call me back letting me know what time they were coming if they were coming at all. After seeing they kept giving me the run around I requested they come pick up what they had deliver which was just the mattress and headboard and they never came. Today at around noon they call to tell me they will deliver the base between 2PM and 4PM and I reminded them that I didn't want the bed anymore because of their dishonesty they said ok and gave me the number to warehouse to get the items picked up, when I call warehouse they say I'm breaking a contract and will have to pay a fee, I let her know I never sign the papers because the base was broken and she says to call the store, I call the store once more and they tell me to call the warehouse once more they continue to have me call both once more after that and then I get a call from [redacted] from warehouse saying they were about to deliver the base form 3PM to 4PM I tell him I need them to come pick up the items and he screams at me that if I don't want the bed I need to call the store. Not only are they unprofessional but they don't listen. I don't understand why they say I broke a contract when they were the ones the repeatedly lied about bringing the base. Does that mean they could have keep their lying cycle, deliver the base a week from now and I don't have a say over the matter. I wouldn't have requested the items be picked up if they had been honest from the beginning and let me kbow the items weren't going to be delivered until dayslater. I don't trust doing business with them anymore.Desired Settlement: All I want is for them to come pick up the mattress and headboard and leave it as that. It's absurd how they want to do things at whatever time they like but a customer can't do the same when the monthly bill comes, the customer should also be allow to make payment when and if they want to, if Conn's can why can't their customers do the same?

Business

Response:

Conn’s would like to apologize to [redacted] for the

experience she had with us.

Unfortunately, we have been unable to research [redacted]’s

complaint based on the information she has provided. To better assist her, we

will need her invoice number or the phone number that was used at the time of

purchase.

If we may be of further assistance, [redacted] may contact

Customer Service Department at [redacted].

Kind regards,

Review: On paper, Conn's sold me a brand new 5-pc dining room set. However, what Conn's delivered was a used furniture set with blemishes, scratches, and dust. I have been calling Conn's since the exact day the furniture was delivered three weeks ago for an exchange.I have made more than 15 phone calls to Conn's, have written five or more e-mails to Conns customer service, and have walked back into the store where I bought the furniture and spoken to [redacted] who has promised over and over to do something, but neither [redacted], nor the warehouse, nor all the managers at Conn would like to remedy this situation. Conn's has refused to correct this act of fraudulence. What Conn's is waiting for is for the 30-day waiver/cancellation deadline to expire next [redacted]), and they will claim that the product was non-returnable because they deadline has passed.Every chair has a stain, a scratch, and dust on all sides. The table has awful scratches, blemishes, dust, and damages on all sides from where the warehouse tried to assemble them or from where they displayed it as a floor sample. I took pictures of each product and will send it to Revdex.com, to the [redacted] Chamber of Commerce, to the [redacted], and to any other agency that handles fraud.Desired Settlement: I have been trying to receive a replacement since the last week in [redacted], but Conn's will not comply with me. I guess Conn's would rather deal with you (Revdex.com), with the [redacted] Chamber of Commerce, and with the [redacted] than deal with me. I will send you all evidence: phone bill with itemized phone calls to Conn's, e-mails to Conn's, and the pictures of the defective merchandise.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted].

[redacted] purchased the [redacted] dining set which consist

of five pieces ( dining table and four

chairs) with a 1-year limited manufacturer’s warranty.

On [redacted], we attempted to contact [redacted] to discuss her

concerns however; we were unsuccessful in our attempts. After further review

and research of **. [redacted]’s complaint, Conn’s has agreed to exchange her

dining set. We sincerely apologize for any inconvenience [redacted]

experienced as a result of delay.

If we may be of further assistance, [redacted] may contact us at

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint because Conn's did not offer me any exchange. Conn's plans to send out someone from the service department to come to my house and LOOK at the problem.

Conn's did not make me any offer for an exchange. An employee fom Conn's is simply coming out to my residence on [redacted], to look at the scrathed and blemished dinning room furniture, just to look at it. What good is that doing me as far as resolving the problem? The person woth whom I spoke on [redacted], did not mention exchanging the damaged furniture with a new one.

Review: We purchased a living room set on November 1st 2014. It took 5 different deliveries to finally get a couch that wasn't ripped or torn when it came off the truck. As of December 1, 2014 we have still YET to receive our love seat. Every time it has been delivered it has had a rip or hole it in also. When Conns did come out to deliver the "repalcement" love seat they only brought half of it. Both sides were delivered with holes in them. My husband was trying to handle the screaming baby and deal with the delivery guy trying to deliver us the wrong couch ( we ordered leather, NOT suede). In all of the chaos he missed the holes on the bottom of the loveseat until after the guys had just drove away. We immediately called the warehouse and they were to send a guy out the next morning to look at it. It was determined that the front of the couch had been scooted across the concrete probably in the warehouse or on the truck or soemthing. I just want what I paid for! These were not cheap couches. WE paid $6,500 for the set. We chose real leather so it would last and hold up against the kids. Conns [redacted] has done absolutely nothing to help make this right. I have called the Conn's store on more than one occasion. I was basically told by the store manager at the [redacted], Tx store that there is nothing he can do to insure that I receive the furniture that I ordereed. He told me that I had to take it up with the warehouse. When I go into a store and I am promised the stars when spending my hard earned money then I expect to get the product that I purchased. This store is the bigest joke their ever was. I have called everyone I know to call and have even emailed the corporate office and haven't gotten a response from anyone. I sure hope Conn's does the right thing and makes their wrong a right!Desired Settlement: I would just like to recieve the items that I paid for in new condition. Not with holes in them upon delivery. It should not take 5 attempts to deliver furniture before you get a piece without a hole in it.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]

complaint. Our records show on11/01/14, Mr. [redacted]

purchased a [redacted] Dual reclining furniture set which consisted of six

pieces; sofa, console, (2) recliners, left side front recliner, and right side

front recliner with a 48-month [redacted] Plan on all six pieces. Mr.

[redacted] elected to have his furniture delivered.

Mr. [redacted] was scheduled for delivery and received his two

recliners on 11/02/14 in good order; however during delivery Mr.

[redacted] refused the additional furniture pieces because he found the

furniture pieces were damaged. Mr. [redacted] delivery was rescheduled

for the remaining furniture pieces. On 11/04/14, Mr. [redacted] received his furniture console in good order;

however he refused delivery on the Mr. [redacted] received his

console furniture piece left side front recliner, right side front recliner,

and sofa due do damages. Mr. [redacted] received his sofa on11/09/14 in good order and due to damages on the left side front

recliner and right side front recliner he refused delivery and delivery was

rescheduled.

After researching Mr. [redacted] complaint we found multiple

attempts were made to delivery Mr. [redacted] his left and right recliners;

however after many failed attempts the furniture pieces were no longer available

on back order. As of 12/09/14, Mr. [redacted]

delivery has been completed. We attempted to contact Mr. [redacted] on 12/16/14 regarding his last delivery, but we were unsuccessful.

We sincerely apologize to Mr. [redacted] for the experience and any

inconvenience that has been caused as a result of delay.

If we may be of further assistance, Mr. [redacted] may contact our

Customer Service Department at1-877-358-1252.

Kind regards,

Review: We bought a brand new dyer along with other items from Conns. The items were delivered and installed on Saturday the 7th. On Monday the 9th I came home from work and tried to use my brand new dryer that I have had for less then 72 hours at this point only to discover that it is not working. We had an electrician come out to check the power source to verify that our house was not the cause of the malfunction and it was not. Tuesday I called Conns to request an exchange of units being that we have a new unit less then 72 hours and it is no longer working only to be told a service tech would have to come out to service the unit and only when they deem it not fixable would they replace it. I was not happy about this as it being a new unit I wanted an exchange not a repair, then to find out they would not be out until the 12th was mind blowing, where is the customer service? But being I have no other option I agreed to the tech coming out in Thursday the 12th. When I spoke to my husband he was not happy either. He went to the location where we purchased the items from asking about an exchange or if we were to return the items since we have recieved less then minimal customer service at this point only to be told that they would be put to the crub and not their (Conns) problem by the [redacted]. When the service tech called the morning of the 12th he would not be able to come out till late afternoon which did not work for my schedule that day the [redacted] called to see what time would work better and found a tech that could accommodate my schedule he did provide a good customer interaction. The service tech came out by the time he quoted checked the unit took a picture of the serial numbers said he would submit the paper work to get a new dyer out to us and I felt like everything worked out. Saturday the 14th I called the customer service department back to follow up since I haven't heard anything from them only to be told it takes a few business days to get the approval from the corporate office before a new dryer could be delivered and that the claim was summited Friday the 13th would be early the follow week before they could replace my unit. On on Monday the 16th I called again to be told it was still pending that it should be approved late that night or early the next morning. On Wednesday the 18th I called again to be told that it was approved I can proceed to go into a location fill out the proper paperwork and pick out the dryer I want. I took my lunch break to drive 20 minutes to the nearest location only to find out that the process was still pending and the service representative had told me the incorrect information. I left the location called the service department back requested to speak to manager only to be put on hold for 15 minutes and transferred to someone's voicemail. On my way home from work that day I called back to the service department to speak with someone only to be told that they spoke to a lead and they contacted their liaison that speaks with the manufacturers directly who said they are aware of the issue it will be approved that night early next morning that way I could receive my dryer by the weekend. Thursday the 19th still pending no one taking accountability for the fact that I'm getting the runaround constantly by all their customer representatives no one willing to help no one able to expedite the process! It is now Sunday the 22nd and we still have not heard back from the service department and I'm assuming it's still pending!Desired Settlement: I just want to exchange my unit for a working one

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. We attempted to contact [redacted] on 2/25/15 regarding her

exchange approval and delivery, but we were unsuccessful in our attempt.

[redacted] is scheduled to receive her new dryer on Friday, February 25, 2015. We sincerely apologize to [redacted]

for the experience and any convenience that was caused as a result of the delay

in processing her exchange.

If we may be of further assistance, [redacted] may contact

Customer Service Department at [redacted]

Kind regards,

Review: On 10/07/2014 I brought a dish washer from conns and the sale person add an install fee to my bill. I told him that his delivery people would not install due to it be hard wired in. when it was delivered they told me they can not install the dish washer because it had to be hard wired in. I was told I would be refunded the install charge. as of 4/8/15 I still have not been refunded the installment fee. I have called and email conns and been told the refund is being processed. it don't take 6 months to send a refund. and I paid the account off.

Product_Or_Service: dishwasher

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

refund the installment fee.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We confirmed [redacted] dishwasher was not installed at the

time of delivery and installation charge was completed in error. On 4/04/15; we

submitted a check request to issue a refund to [redacted] of $119.99 for the

installation fee. Our records show there has been a delay processing the

request however; our Accounting Department received [redacted] information on

4/13/15. We ask [redacted] to please allow 7-14 business days to receive the

refund check in the mail.

We sincerely apologize for apologize for any

inconvenience [redacted] experienced as a result of the delay

.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: Purchased a washer a dryer under false presentation from the sales rep. Tried 7 days to get assistance from the store manager and not once did he make an attempt to resolve the issue.Desired Settlement: Expect an apology and product exchange.

Business

Response:

Thank you for the opportunity to respond to [redacted].

[redacted]’ complaint. We researched [redacted]’

complaint and found her issue has been addressed and resolved. We

appreciate [redacted] bringing her concerns to our attention and

the matter has been discussed with the person(s) involved to ensure this does

not happen again. As of [redacted].

[redacted]’ extended RSA coverage has been cancelled and a credit of

$[redacted] has been processed to her Conn’s account. We ask that [redacted].

[redacted] allow 5-7 business days for the credit to post to her

account. We sincerely apologize to [redacted] for the

experience and any inconvenience that has been caused regarding this matter.

If we may be of further assistance, [redacted].

[redacted] may contact customer service at[redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I originally complained about the horrible service and lack of interest from the store manager. Also, the sales rep selling and promoting false information regarding their appliances.

Early [redacted], I specifically requested a washer and dryer that obviously washes and dries clothes extremely well, QUIET, steam, different loads sizes, doesn't use too much water and color. I knew exactly what I wanted and yet the sales rep sold me a product that is so noisy it is louder than my television. Mind you that the volume control is on 36. That's pretty loud and the washer and dryer is louder than that.

I tried over and over to contact a manager and the store manager and yet not once did he want or tried to take my calls or even return them. I have never received an apology from the Store Manager.

I called the very next day from when I received and used my washer and dryer. I informed them that, the items I purchases is not what I wanted and they were very loud. I requested to have them exchange but the company wanted to charge me a 20% restocking fee.

I felt this was completely wrong and I shouldn't have to pay for merchandise I was not happy with and was lied to by the sales rep. The sales rep assured me that the appliances I purchased had all the features I requested and that I was going to be very happy with them. The appliances were each over $[redacted].

I express my concerns and told the customer service department that I was not happy with their terms. After several attempts to contact a manager both at store level and customer service I could never get it resolved.

The credit I received was because I chose to cancel the warranty; however I purchase another warranty with more years and less money. Conns didn't do a thing to resolve the issue. They didn't give me a credit. I requested the credit as it is my right to cancelled and receive full credit because I cancelled within the 30 day period of purchasing the appliances.

I will fulfill my commitment and pay the appliances; however, I will never ever purchase anything from this company. I am very displease with their services, hospitality and merchandise!

that t and the sales rep. Provide details of why you are not satisfied with this resolution.]Regards,

Review: I visited str [redacted] on 4/16/2015 and made a purchase of a washer and dryer set that day. I was asked what day I wanted my merchandise delivered which was 4/19/2015. I was told the service center would call and confirm the delivery for that day 24 hrs in advance. I didn't receive a call that Saturday 4/18 so I just figured they would call the morning of the delivery since I didn't receive a call on the day before. I called the store from where I've made the purchase and was told to call the warehouse at [redacted] opt *. I spoke with SEVERAL different representatives [redacted] just to name a few was told something different by everyone regarding my appliances. I spoke with [redacted] and [redacted] whom I was told was the [redacted] over [redacted] guaranteed my hhusband and myself that he would get our merchandise on the delivery truck for 4/20 and and we would be the last delivery around 7:30pm. Because we stress to him we needed a later delivery because we work late hours. My husband left work today at 5pm so he could be here before 7. No one has called us we have called all day only to learn they messed up AGAIN and put our merchandise on a early morning delivery truck and no one is home everyone is at work or school. I called the [redacted] department again only to be given the run around all over again going into day two of this foolishness and it's 830pm cst. And I still haven't received my merchandise nor not one phone call from ANYONE regarding this matter

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 4/16/15, Mrs. [redacted]

purchased a [redacted] high efficiency washer and dryer with a (24-month Repair

Service Agreement) on both units. After further research we found there

was a delay with completing [redacted] delivery due to the items being

delivered at a new address which was not listed on her invoice and [redacted] not being available; however as of 4/20/15 [redacted]

received her washer and dryer. [redacted] signed her delivery ticket

acknowledging her washer and dryer were delivered and received in good

order. We sincerely apologize to [redacted] for the experience and any

inconvenience that was caused as a result of the delayed delivery.

If we may be of further assistance, [redacted] may contact our

[redacted] Department at [redacted].

Kind regards,

Review: Purchased a ** Washer/Dryer set in [redacted]. First time I used washer, it broke. Repairman came said mother board was bad. Instead of repair, I asked for new washer. After several attempts to have it replaced, headquarters Conn's approved replacing new washer with a "newer" washer. After ridiculous attempts at delivery, Conn's customer service and delivery service came to an agreement and Saturday, [redacted], my new ** washer was delivered and installed.I noticed water on the floor but chalked it up to the heavy on/off raining that day. A day later, I used the washer again. Later that day, I discovered that my rug that sits in the pantry was soaking wet. Again, I did not connect to the washer and put the rug in the garage. [redacted], now six (6) days since I received my new ** washer, I decided to wash some clothes while I waited for my ride. When my ride (son and daughter in law) came to pick me up, they needed something in the garage and that is when we discovered that the pantry was flooded to the breakfast nook.The thoughtlessness came from the service center employees was unbelievable! They refused to adjust their schedules for a customer who had already been so greatly inconvenienced! Their apologies sounded insincere especially when I asked if I must continue to pay for an item that will not be used for two weeks. My clothes closet is almost empty....my dirty clothes stink....and Conn's has told me they won't pay back any monies that I use to clean my clothes. Two of my good towels are spoiled because I could not wash them!I am very frustrated talking to the very rude women and men working for Conn's and am sickened by their attitudes that hide faulty equipment, and harassing phone calls (better not be late with an payment). Worst was having to sit home for hours waiting on a service person who called me at 724am!Please help me Revdex.com![redacted]Desired Settlement: 1. I would like a sincere apology from an executive at Conn's and an explanation of what should have happened when all of this foolishness started.2. I would desire Conn's to pay for one trip to a laundry mat to wash and dry my piles of dirty laundry.3. I would desire Conn's to replace my 2 extra large white towels (for full-figure adults)I had to use [redacted] to sop up all the water!!!4. I would desire Conn's to replace the small rug that sat in my pantry. Thank you! DAT

Business

Response:

Review: On or about December 20, 2013 I started receiving phone calls from Conns about an overdue payment. I had paid off in full the last thing I bought from Conns in February 2013. I called Conn's got the pay-off amount and then paid it on line the same day which was February 20th. The Conns bill collector could not tell me what the overdue payment was related to other than it was due on the 18th and "how and when was I going to pay it". Because of the somewhat rude manner in which I was being spoken to, I asked to speak to the person's supervisor. I pressed the supervisor to tell me when the last payment was made, which was verified to have been in February and it was for $660 and some change. Obviously a pay-off amount as the monthly bill was was less than $100. I then asked the supervisor why are they are just now harassing me if I still owed money from back in February. The supervisor verified I had no late charges as well as no payments or late fees recorded since I " paid it off" in February. The supervisor told me they would have to research why I was late on an unknown payment and would get back to me after Christmas, leaving me stressing over if this phantom late payment will impact my credit rating. Literally ruined my psyche for the Christmas holiday worrying if this would hurt my credit.Desired Settlement: Full explanation how this charge just appeared with no activity, communications or actions on my account for 10 months. And not to leave other consumers just hanging, worrying about their credit rating over the Christmas holiday with no answers other than, "when are you going to pay this overdue amount". Very disheartening and frustrating. A rude Christmas greeting from Conns.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding

account [redacted]. According to our records, Mr. [redacted] signed a 36-month

installment loan contract on December 18, 2010. Per the contract terms, a minimum monthly payment of $81.21 was due by the 18th of each month. Mr. [redacted] made payments each month that exceeded the minimum payment and the account was in a paid ahead status.

On January 31, 2013, a letter was mailed out to Mr. [redacted] advising that the payoff was $660.64. We received Mr. [redacted]’s payment of $660.64 on February 25, 2013;

however, due to the amount of time between the letter being sent and

receiving the payment an interest installment had accrued causing the

payoff amount to change. This occurrence prevented the account from

closing automatically by the system when Mr. [redacted]’s payment was

received.

Once the account reached the maturity date on December 18, 2013, Mr. [redacted] was contacted for the outstanding balance. Mr. [redacted] remitted a final payment of $62.92 on December 28, 2013

and the account closed. Due to the circumstances, we will refund Mr.

[redacted] the amount of $62.92 and honor the payoff received in February 2013. We will mail a refund check for the $62.92 to the address Mr. [redacted] provided on the complaint.

We value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he experienced concerning this issue.

Thanks,

Offline Credit Supervisor

OCCC/AG/Revdex.com Complaints

Business

Response:

Thank

you for the additional opportunity to respond to Mr. [redacted] concerns regarding

account [redacted]. According to our records, Mr. [redacted] signed a 36-month retail

installment contract on December 18, 2010. Per the contract terms, a minimum monthly

payment of $81.21 was due by the 18th of each month. Mr. [redacted] made

payments each month that exceeded the minimum payment and the account was in a

paid ahead status.

On

January 31, 2013,

a letter was mailed out to Mr. [redacted] advising that the payoff was $660.64. We

received Mr. [redacted]’s payment of $660.64 on February 25, 2013;

however, due to the amount of time between the letter being sent and receiving

the payment an interest installment had accrued causing the payoff amount to

change. This occurrence prevented the account from closing automatically by the

system when Mr. [redacted]’s payment was received.

Once

the account reached the maturity date on December 18, 2013, Mr.

[redacted] was contacted for the outstanding balance. Mr. [redacted] remitted a final

payment of $62.92 on December 28, 2013. Due to an oversight on our part the

refund check has been delayed. We have

mailed Mr. [redacted] a new check along with a $100 gift card for his inconvenience.

Thank you,

Credit Help Desk Specialist

Conn's

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased an LG 55in smart tv and the extended warranty. The TV wont connect to the internet. The Conns technician is unable to fix the problem.

I purchased my LG smart television on Nov 2012 with a 49 month repair service agreement. In August if 2013 I reported that my television was no longer connecting to the internet. Conns sent technician [redacted] to try to fix it. This same technician has been to my home over 6 times trying to fix the tv but cannot. He has changed the mother board and wifi adapter but the issue persists. He referred the issue to his direct supervisor [redacted] but [redacted] was unable to fix the television either. [redacted] told me he was unable to fix this and [redacted] then referred me to [redacted] but he is unable to get the television fixed. [redacted] has decided to mislabel the issue by saying that there is nothing wrong with the television. I told [redacted] if the tv is not broken then why doesn't it connect to the internet? [redacted] doesn't have an answer and has stopped returning my emails and requests for service. I just want my television to work and if not to have it replaced with a working unit of the same value.Desired Settlement: The warranty specifically states if the issue isn't resolved within 3 tech visits, the unit will be replaced. The technician has been to my home over 6 times and has told me that he recommends that the tv be replaced but I am still not helped. The company keeps sending the same technician [redacted] and it is obvious he doesn't know how to fix the issue.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our

records show on 11/**/12, [redacted]

purchased a 55” LG TV with a 49-month Repair Service Agreement and an Xbox

gaming system totaling $2,597.98. Our records show on 9/**/13, [redacted] first contacted us

regarding his television; stating the television is not connecting to the

internet. A service call was scheduled for 9/**/13; upon the inspection the technician

found the module needed to be ordered for [redacted]’ television. On 9/**/13, the part became available and [redacted] was scheduled for service on 9/**/13. On 9/**/13, the technician replaced the module

and tested ok. [redacted] contacted us again on 10/**/13, stating the television is still not

connecting to the wifi. A service call was scheduled for 10/**/13; upon the inspection the technician

found main board needed to be ordered. On 11/**/13, the part became available and [redacted] was scheduled for service on 11/**/13. On 11/**/13, the technician replaced the main

board and tested ok. Our service manager has tried to contact

this [redacted] but have been unsuccessful. After further review and

research we found [redacted]’ television works fine when the security is

disabled from his Wifi and when his security is enabled on his Router it no

longer connects to the internet. Both service technicians have consulted with

the manufacturer and there has been a case# below listing from the manufacturer

that there is nothing wrong with his television. The television is conflicting

with the security on the customer’s router. The service technician has also

taken his own MiFi Device and the television connected with no problem. The

service technician also consulted with the Technician Advisor and still no

problem found. At the opinion of another electronic technician there was

no problem with the television it was with the security on his Router. The

television’s firmware is conflicting with the security device. We would recommend for [redacted] to

try a router that has the ability to change the type of security. Once the

router has been changed if [redacted] continues to have the same problem he

may contact our service department at [redacted] for

re-elevation.

If we may be of

further assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We have reviewed our records and found the television [redacted] purchased was the same manufacturer however it is a different model

with different features. As stated in

our previous response. We found [redacted]’ television works fine when the security is disabled from his Wifi

and when his security is enabled on his Router it no longer connects to the

internet. Both service technicians have consulted with the manufacturer and

there has been a case# below listing from the manufacturer that there is

nothing wrong with his television. The television is conflicting with the

security on the customer’s router. The service technician has also taken his

own MiFi Device and the television connected with no problem. The service

technician also consulted with the Tech Advisor and still no problem was found.

We consulted with a 4th technician and he agreed there was no

problem with the television, it was with the security on his Router. He noted the television’s firmware is

conflicting with the security device. We recommended for [redacted] to try a router that has

the ability to change the type of security. Once the router has been changed if

[redacted] continues to have the same problem he may contact our service

department at [redacted] for

re-elevation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Bought LG washer/dryer from Conn's Appliances on December 2013. Told Mgr. [redacted], was specifically looking for dryer to take odors and wrinkles from clothes--needed to save money on dry cleaning bill. Went to store one week after purchase, told mgr. dryer not taking odors/wrinkles from clothes. Was instructed how to use dryer-did so but nothing worked. Went to several Conns stores several times for help. Told two salesmen if dryer won't get odors/wrinkles out, I need to return it and get regular set. Told them I was not gonna pay for this expensive set if it doesnt do what I bought it for; If I have to take clothes to cleaners/iron,can use regular set. Each time was instructed by Conns something else to try but nothing worked. Salesmen finally admitted they did not know how to work dryer nor do they know for sure what dryer will/wont do-stated they were never trained on washer/dryer. I now believe Conn's salesmen were stalling me until my 30 days were past so I could not return mchdse. Had to pitch fit to get service scheduled for home. Had 2 yr. svc. warranty but LG told me No several times they were not going to send service person because dryer was working. It was not doing what I bought it to do but LG stated as long as not broken would not send anyone. I told them I would contact Revdex.com, they did send [redacted]s Appliance). [redacted] told me dry clean clothes should not be put in this washer or dryer. He said No dryer takes odors from clothes. He did put regular clothes in dryer to see if wrinkles would come out but to no avail; stating dryer not steaming as it should and that he would order some type of drum. After speaking with LG Corporate in Huntsville, AL, was told [redacted]s report stated nothing was wrong with my dryer. Spoke to [redacted] Appliance partner, his wife, who said her husbands report did not say anything was wrong with dryer and that it was working properly and no mention of a drum. Dryer does run but it does not take odors/wrinkles out, which is the only reason I bought it.Desired Settlement: Since the dryer did not take the wrinkles or odors out of my clothes as advertised by the Conn's salesman, the dryer manual, and the imprint on the product itself (steam fresh/wrinkle care/static control), I feel it is only fair that I be given another washer set as replacement for this one. I need a regular washer/dryer set. Joe's Appliance said NO dryer takes odors from clothes and any clothes that says "dry clean" should only be dry cleaned and not put in a washer/dryer.

Business

Response:

Thank you for the opportunity to respond

to Mrs. [redacted]’ complaint. Our records show on 12/07/13, Mrs. [redacted] purchased a LG

high efficiency washer and dryer with a 24-month Repair Service Agreement, two

LG pedestals, and delivery totaling $2424.67. Our records do not indicate

Mrs. [redacted] has contacted us prior to filing her Revdex.com complaint. We

attempted to contact Mrs. [redacted] but was unable to reach her at this time. We

have researched her concerns and found the set she purchased does have the True

Steam feature; details of the dryer features can be found online. Based

on Mrs. [redacted] complaint it appears this set will not meet Mrs. [redacted]

needs. Although, the 30 day Return and Exchange period has expired,

Conn’s is willing to extend Mrs. [redacted] the option with a 15% restocking fee.

Mrs. [redacted] will need to contact her local store to have exchange processed.

If we may be of

further assistance, Mr.

[redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Business

Response:

We received Mrs. [redacted] additional comments. Our records

show the delivery check that was mailed has not been returned to sender

therefore we have placed a stop payment on the check and it has been reissued. Conn’s will fedex the check within 2 business

days to the address on file and provide Mrs. [redacted] a tracking number via email.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I have received the $86.59 check from Conn's. We can now close this case. It is such a shame that Conn's was not willing to work with me at the onset and resolve my problem amicably without having to bring the Revdex.com into it. Thank you Revdex.com for all of your help in this endeavor. It would not have happened with this outcome had you not gotten involved.

Again, thank you.

Review: We purchased a couch from the Waco location and after 1 month the frame broke while we were just sitting on it. We were told we had lifetime warranty on it and they would fix anything as long as it wasn't pen marks. We called and they sent someone to repair it. We thought the problem was fixed but after just a 2 weeks it broke again. We called and were told they were going to send someone but nobody ever came. We called again and they wouldn't send someone. They kept calling about us giving our payment but wouldn't send someone to fix our couch. We didn't want to pay until someone came and fixed it or they gave us a new couch! Finally after a month someone was sent but they didn't do anything. They saw it, said they couldn't do anything to fix it, took pictures and said we would get a call in less than 6 days. Never got a call. I gave them time but after two weeks I called. They kept saying they never got anything and apologized and sent someone else. This person saw it and told us it was un repairable but he would try to do something to make it look fixed. After he did that he said he would put in his notes that it was in repairable and that we should get a call soon. It broke again the next day and we never got a call. We asked to get a new couch but they said they can't do that until they make sure it is in repairable because the last man they sent did not tell them it was unrepairable like he said he would. So they said they would send someone out to verify that it is in fact unrepairable. This was 2 weeks ago and nothing has been done. We refuse to pay for something we can't use. We are getting really bad Customer service because a lot of the times that we call someone hangs up on us but they make sure to call when we miss a payment!Desired Settlement: We would like to either get a new couch or even better, our money back. We do not want to deal with Conns anymore. We would like it if Conns would take their furniture back and give us a refund of what we have spent so far. Horrible customer service.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

8/12/13, Mr. [redacted] purchased a Jackson

Axis sectional furniture set which consist of a right and left sofa with a

48-month FurnitureGard Plan. After further review, we show Mr. [redacted] has had

two completed service calls for the left sectional sofa with the last service

call being placed on 6/5/14; stating the repairs that were complete did not

hold up, wood frame is still broke on the bottom of the sofa. After reviewing

Mr. [redacted]’s service history, Conn’s has agreed to exchange the left sectional

sofa due to excessive repairs. We attempted to contact Mr. [redacted] on 6/10/14

to notify him of the approval for an exchange however; we were unsuccessful in

our attempt. We are unable to honor Mrs. [redacted]’s request to return the

furniture for a refund due to Conn’s Return and Exchange Policy.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: I've purchased two [redacted] love seats from Conns. I had service work performed in June 2014 for foot rest metal mechanisms. After service was performed, one of the mechanisms had an issue and I was declined service due to being beyond my year warranty.

Warranty information provided by Conns from [redacted] states as follows:

Lifetime Warranty - The wooden frame, fiber filling (on zippered areas), primary seat cushions, seat springs, and any other metal parts in this furniture are warranted to be free of defects in workmanship and materials for the lifetime of the mechanism. "Lifetime" means the normal, useful life as determined by the manufacturer.

How to obtain Warranty Benefits - To obtain benefits under the warranty, contact the dealer from whom you purchased this merchandise.

After presenting this information to Conns on several phone calls to Conn's customer service, Conn's service department, and Conn's Corporate Office, I've been told Conn's will not perform warranty service on my product in which I am still paying because I didn't purchase their extended warranty even though warranty information provided by Conn's states otherwise.Desired Settlement: I would like either a repair or replacement of the defective merchandise provided by Conn's.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show

on 6/9/13, Mr. [redacted] purchased a

Corinthian loveseat and sofa which came with a Limited Lifetime warranty.

We reviewed

Mr. [redacted]’s complaint and service history and found Mr. [redacted] contacted us on

5/27/14, regarding his loveseat; he stated the recliner gets stuck and wood was

exposed. A service inspection was set-up

and the serviceman found the mechanism was bent, the cushion had collapsed and

the arm cover stitching was coming undone.

The mechanism was ordered however the replacement seat cushions were

denied in error. Mr. [redacted] contacted

our Customer Service department and after further review we did see that the

seat cushion was under warranty there we agreement to replace them as outlined

in the warranty terms and conditions.

The cushions were ordered and received on 9/25/14. Mr. [redacted] was informed that the warranty does

not include the fabric and other covers.

Conn’s would like to apologize for the inconvenience Mr. [redacted] had while

attempting to get his loveseat repaired.

The matter has been addressed with those involved to ensure it is not

repeated.

If we may be

of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show Mr. [redacted] did contact

us on 10/2/14 and the left side mechanism has been ordered for his

recliner. The mechanism will be shipped

directly to Mr. [redacted] once received he may contact US Quality Furniture

directly at [redacted] to schedule an appointment to have it

installed. We sincerely apologize to Mr.

[redacted] for the experience he has had regarding this repair.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I purchased a mattress from conn's which costs about $[redacted] which was to be paid in monthly installments. Within 3 months of purchasing the mattress, we found that the product was defective as several lumps became evident. We called conn's and received no help, instead we got transferred around to about 15 different agents who all blamed one another for "not putting in notes". Finally, two and a half weeks later they send a technician from a third party service company to come and look at the mattress. The "[redacted]" tech stated that the mattress was infact defective and needed to be replaced, he proceeded to take pictures and told us that we would be hearing from Conn's. We waited 48 hours and called [redacted] they informed us that they had submitted a report with pictures to conn's. We then called Conn's who told us that they had received pictures but no report. They proceeded to transfer us over and over again through about 5 departments until we decided to make a conference call between Conn's, [redacted] and ourselves. Finally the conn's agent names "[redacted]" confirmed that [redacted] had already done their Job and that they were waiting for a resolution of the issue. The issue still has not been resolved and we don't want anything to do with Conn's ever again. The conduct of their company has been despicable.Desired Settlement: We would like for Conn's to pick the defective product up considering it has been almost a month and we still could not get a replacement even though the product is under waranty. We would also like for Conn's to void our contract to pay monthly installments because we will no be paying for a defective product.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show on [redacted] purchased a Serta King Aim

Super Pillow top mattress with a 10-year limited manufacturer’s warranty.

We received [redacted]’s compliant and found she contacted our

service department on [redacted] stating the mattress had big lumps in the center.

A service appointment was scheduled on [redacted]; during inspections the

serviceman found the mattress was lumpy all over and could not be repaired.

After further review of the serviceman findings, Conn’s agreed to exchange [redacted]’s mattress on [redacted]. A service claim representative attempted to

contact [redacted] on [redacted] to notify her of the approved exchange however;

they were unsuccessful in their attempt. [redacted] may contact her nearest

Conn’s to imitate the exchange.

At this time we are unable to honor [redacted]’s request to

return her mattress; Conn’s has No Returns on mattresses. At the time of [redacted]’s purchase, Conn’s offered 30-dasy to only exchange mattresses with a

$[redacted] exchange fee unless the merchandise completely failed within 24-hours.

We sincerely apologize for any inconvenience [redacted] experienced as a

result of delay

If we may be of further assistance, [redacted] may contact us at

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

As proof of the obvious incompetence of Conn's staff, throughout their response they addressed me as [redacted] when clearly it states [redacted] on my contract and in this complaint. When I went to the store to process my replacement [redacted] The store manager actively avoided me and then instructed me to go home and return the following [redacted] Because "the supervisor of the exchange department had left for the day". I left and came back on [redacted] the [redacted], I received the same response and then the store manager walked off to sell a TV to another customer before telling me that I had to bring my lease as a proof of an address change because his "system won't allow a different address". When is the last time anyone had to bring a legal document such as a lease in order to process an exchange of a defective mattress? As I obviously could not get any assistance from anyone in the store coupled with a blatant disregard for the well being of myself or my [redacted], a complete lack of empathy and lack of ownership. I had to call customer service for the 17th time in three weeks. The customer care clerk responded and called the store. He then came back on line to say that the store manager was not cooperating and "did not want to take a loss" ( I recorded it). This is still the worst experience I have ever had on any purchase. And they still had the audacity to call me to make a payment on a product that I haven't been able to use for over a month.

Regards,

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

additional comments. Although [redacted]’s initial complaint or contract

verifies his gender, we apologize if we may have offended him in our previous

response. We sincerely apologize for any inconvenience [redacted] experienced

at Conn’s when initiating his exchange. We appreciate [redacted] for bringing

this to our attention and we will address this matter will all parties involved

to ensure it is not repeated.

Our records show on [redacted] was scheduled and

received his new [redacted] mattress.

If we may be of further assistance, [redacted] may contact us at

[redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I have been going in circles with Conn's customer service. I made a purchase on 6 months no interest with conn's and after paying the account off conn's has been drafting money out of my checking account. They drafted my account 250.00 dollars and it has been 9 days since. I have been in touch with a representative to get a straight answer as to when the amount will be refunded but still no straight answer. I have talked to 5 to 6 different customer service representatives , not to mention I have been hung up on by at least 2, who keep telling me they will forward the information to the research department to "research the account." I have faxed them a copy of my bank statement along with a letter advising the dissapointment and inconvenience the draft has caused. It's not about the draft but the quality of the customer service and how unorganized the department has proven. I requested a phone call from a reprsentative at least 4 out of the 6 times I have called just to get an update but they keep telling me they will forward the account to the research department and request a representative to call me with an update. Still it's going on 10 days and I have yet to hear from anyone at Conn's. I assume since the account is paid off they are in no rush to satisfy the customer.Desired Settlement: Full refund of 250.00 .

Business

Response:

Review: In all my years of doing business I have never, ever received such poor service. Broken promises, unethical practices and the whole nine yards. When I called Customer Service, the people that answer the phone sound like low class ghetto street women. The don't even possess the proper use of the English Language. I called CS and the lady that took my call new who I was and what I wanted so she just kept picking up the phone and putting it back on hold without even acknowledging me. Conn's will certainly fail if they continue doing business like this. There delivery dept is careless and lazy and do not pay attention to detail. Now I have not heard from them about my numerous complaints but wait until it is time to pay my bill. I will hear from them everyday. I plan to ignore them just has they have me. When I spend my money with a business I expect and deserve world class treatment and Conn's has failed me tremendously. The sad part is nobody cares. I spoke with the Mgr of the store in Town east and he did absolutely nothing but made yet another broken promise. Next time I will go to Sears for better treatment. Do not do business with Conn's, you will regret it!!!!!!!!!!!!!!Desired Settlement: I am so frustrated I can't even think of a way to resolved this.

Business

Response:

Review: My wife and I bought a couch, loveseat and recliner from Conn's on 1-**-2014.They offered free same day delivery.It was brought to our house on 1-**-2014.They showed up about 8:15p.m( which is too late)they brought the loveseat in & unwrapped in the livingroom @ first look it was ok. They brought they recliner in not wrapped and placed against the wall, I removed from the wall and noticed there was a big cut in the back. The delivery guys acted surpised (not good actors at all), I told them I was refusing the recliner and they took it back to the truck. They brought in the couch and unwrapped in in the livingroom and @ first glance it looked ok. While the delivery guys were there my wife called the sales man and told him about the recliner and the fact they were charging to deliver. He said they would get a new recliner out there as soon as possible and she would have to speak to a manger about the delivery charge. My wife spoke with [redacted] and he said the guys would bring the new recliner out Thursday and he would take the delivery charges off.Tuesday night as my wife and I are setting in our new couch's we notice the material doesnt feel the same and the furniture seems shorter that what was in the store. My wife and I took measurements of each piece,and she went to the store the next day and had [redacted] the store manger help her measure the set in the store.She went home and measured again, our set at home is 2" shorter in height and lenght and doesnt feel the same.I called corp and filed a complaint and they told us that Thursday instead of bringing the recliner they would just have the guys pick it all up since we were unhappy.Well thursday the delivery guys told me they dont pick up furniture they just drop off. Friday I went up to Conn's to have them come pick it up because no one will return a call!!! They told me I had to keep the furniture because I signed a contract before it was delivered!! So I loaded the recliner and told a few of their customer how bad of serivce they gave & I leftDesired Settlement: I am not happy with the furniture or the Customer Service they provide. I am still within my 30 day return policy and I want this furniture RETURNED!!! I think they are pulling the bait and switch. I DO NOT WANT THIS FURNITURE, I WANT THEM TO COME PICK IT UP LIKE CORP SAID THEY WOULD!!!I HAVE BEEN TRYING TO GET THEM TO COME GET THE FURNITURE SINCE THE SECOND DAY IT WAS IN OUR HOUSE!!!

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our

records show on 1/*5/14 [redacted] purchased a Catnapper Voyager reclining

furniture set with a limited 1-year manufacturer warranty, he also received a

free Haier 39” LCD TV with a limited 1-year manufacturer warranty, and delivery

totaling $3,225.80. As [redacted] stated

in his complaint at the time of delivery the recliner was found damage

therefore an exchange was approved. On 2/**/14, we contacted [redacted] to

discuss his concerns; he expressed his dissatisfaction with his purchase. [redacted] was reminded of Conn’s Return and

Exchange Policy which states there are no returns or exchanges on furniture or mattresses

except for a manufacturer’s defect. If [redacted] is in need of service he may

contact Conn’s Service Department at [redacted] We have attached a copy of our Return and Exchange Policy that is given to each customer at the time of purchase.

If we may be of further assistance, [redacted]

may contact us at [redacted]

Kind regards,

Customer Relations