Conns Appliance, Inc.

Review: I previously opened an account in October 2013 and receive no intrest for 1 year cash option to pay off my account, in march I went back into the store to make an additional purchase. Store employee [redacted] insisted he could add the purchase to my existing account and that my payments per month would be raised from 79. per month to 111 per month and my payment would be 1 day sooner then previous. When I came time to make my next payment I noticed that the information was not updated online so I called customer service and was advised that there was not just 1 account there were now 2 account and 111 was due on the 15th of each month and 79 was due on the 16th. I said that was not what I agreed to. The customer service agent said he would open a ticket and suggested that I go into the store and speak to the associate that had taken care of me that day when I went back into the store he denied telling me that there would only be 1 account and said that I miss understood him. I asked him at least 5 times that night about the new payment amount because I was wondering why it did not go up more. He shook my husbands hand and said its one account you have my promise. now customer service says to combine account to make payment affordable I must decline all cash options or do a volunteer repo on the merchandise. But that's not what we agreed to the date we made the purchase My credit is now being hit for a late payment when the customer service agent said to not make one of the payments and that it would be fine because he opened a ticket for it.Desired Settlement: I would like to have the 111 payments and both accounts be combined with my cash option like I was promised.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding accounts #[redacted] and #[redacted]. According to

our records Mrs. [redacted] signed a 30-month retail installment contract on October 16, 2013 which

included a 12-month no interest promotion. Additionally, she signed a 32-month retail installment contract on March 1, 2014 which

also included a 12-month no interest promotion. Mrs. [redacted]

is stating the two contracts were to be combined into one monthly payment and

include the 12-month no interest financing.

Please note, a contract with an add-on account is not

eligible for our no-interest financing offer. However, as

a good will gesture, we are willing to reinstate Mrs. [redacted]’s 12-month no

interest financing and remove the late fee on the account ending in [redacted] The two accounts would have to remain separate. Mrs. [redacted]

would need to remit the past due amount in order to do so.

If Mrs. [redacted] would like to combine the accounts, we can do so, but she

would forfeit the 12-month no-interest financing for both accounts. If she would

like to forfeit the 12-month no-interest financing for both accounts, she would

need to go into the store to combine the contracts.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experienced regarding this matter.

Thank you,

Credit Help Desk Specialist

Conn's

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Please see consumers new issue and address.Repair Issues - An unreasonable or excessive delay in completing a repair

Review: The sales representative brought up my name on the DOS computer, and found that I had been a previous customer of yours. The name she had in your records was an old name, and I presented my identification as proof. She pointed to the customer service phone number and assured me the corporate office would change my name if I call. She told me "they" were not able to do it in the store. She printed off the contract with my old name and told me I needed to sign my name as it is written on the contract.

I went home and called the customer service's office right away...the representative over the phone told me it is nearly impossible for them to change my name. I complained about this, she put me on hold, then told me to fax over a copy of my driver's license and social security card and they will change my name promptly. I did as such. I even have a confirmation the fax was received. I called a few days later, and they tell me there was NO record of receiving this fax and they asked me to fax it again. And I did. I also faxed over my insurance declaration page so your firm would drop the charge for my insurance. I also completed the form to cancel the service agreement. I have confirmations for all documents having been successfully sent to said fax numbers.

When I called that same day, I was told there was no record of your firm ever receiving any of the documents stated above, and a manager told me she would not change my name at all.

I am very disappointed with Conn's customer service. This has been such a frustrating ordeal. I fill CONNED by Conn's...I will make it well known to anyone and everyone I know about the treatment Conn's has provided a RETURNING customer.Desired Settlement: The insurance and service agreement need to be cancelled immediately.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she has

requested the insurance and service agreement be removed from her account.

According to

our records, [redacted] received an insurance credit on January 6, 2015 in

the amount of $156.60. This amount includes $120.46 for the insurance and $36.14

for taxes. She received an additional credit for the

Repair Service Agreement on January 27, 2015 in the amount of $173.19. This credit includes $159.99 plus 13.20 for

taxes.

Please note

the credits for the insurance and RSA does not adjust the minimum monthly

payment due each month. We have attached

a copy of [redacted] payment history showing the credits applied to her

account for her records.

We value [redacted] as a customer and appreciate her bringing her concerns to our attention.

Thank you,[redacted]

Review: In [redacted] my [redacted] entered the store on [redacted]. in [redacted] and asked the pay off balance for our account and gave them that amount. Over a year went by with no contact from Conn's and we were under the impression that all was well.

[redacted] of this year I recieved a phone call from Conn's stating that our regular monthly payment was do and that we had a payoff balance of over $[redacted]. When I spoke to customer service a lady told me that the amount we paid in [redacted] (the amount paid at that time was $,[redacted]) was not actually the entire pay off amout so our payment was divided into monthly payment while we continued to aquire intrest on the entire amount. When I explained the situation she checked the records and said that we were just over $** short of paying the full amount and she would check with corporate about allowing us to pay that amount and being done with it.

After a small amount of time passed we began getting phone calls saying that it was our fault the wrong amount was paid in [redacted] and it's their practice to seperate large payments into monthly payments and that we are just out of luck and needed to pay. We are also being told now that the amount paid in [redacted] was $** short not $**. They have also begun threatening my credit.Desired Settlement: I believe that if they had any appreciation for customers that have spent thousands of dollars in thier store in the last four years (well over $[redacted]) they would allow us to pay whatever we were short of paying off the balance in [redacted]. At this point I am thoroughly convinced that that is not the case so I would be willing to accept it if they would take the payment made in [redacted] and apply it to the principal balance at that time. If they would do that I would be willing to pay that amount along with the interest that could be aplied to only that amount. I would also want my credit to be cleared of anything they have put on it regarding this matter.

Business

Response:

Thank you for

the opportunity to respond to **. [redacted]’s concerns regarding account #[redacted]. **. [redacted] stated his [redacted] made a payment on

the account in [redacted] in the amount of $[redacted] and this should have

closed the account.

According to

our records **. [redacted] called our automated system on [redacted] and was

given a payoff quote if $[redacted]. On [redacted], **. [redacted] submitted a

payment in the amount of $[redacted]. Then, **.

[redacted] submitted another payment in the amount of $[redacted] on [redacted];

however, he did not request an up-to-date payoff quote at that time and the

outstanding balance was not paid in full.

**. [redacted]

did not receive any further communication about the account because the account

was in paid ahead status and the next payment was not due until [redacted]. On

[redacted] called our automated system again and received a

payoff quote of $[redacted].

As of September

18, 2014, the payoff balance on the account is $[redacted]. This balance includes a past due amount of

$[redacted]. Please note, the payoff balance

is updated daily. If **. [redacted] would

like to pay the account balance in full, we ask that he call the day he plans

to submit the payment for an up-to-date payoff quote.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

As I stated in my original complaint the payment of $[redacted] was made in person in the store with the stated understanding that it was the proper amount to pay off the account. Even if that understanding was incorrect it was stated plainly to the person that took the payment and we were left with the understanding that it was correct. The part of all this that I see to plainly be bad business practice is that a payment so large and so close to the payoff balance would be split into multiple monthly payments thereby ensuring that all their interest could be collected instead of being applied to the principal of the loan. I have yet to speak to a single person (outside of Conn's collection office of course) that does not agree that this is shady practice and bad treatment of what at the time was a loyal customer. I would like to point out again that the first person I talk to in Conn's customer service department agreed that it was an illogical assumption to believe we wanted to pay all but around $** of our account, to have it split into over a years worth of monthly payments. She attempted to do the proper thing and put in a request for us to be able to pay the amount we were short when we made the major payment last year and be done with it. Her request was obviously denied and frankly I would be surprised to find out that she still worked there. It is plain to me that Conn's is only interested in taking what they can get away with and not in properly caring for their customers. This is something that I think should be plainly reflected in there rating with the Revdex.com.

Regards,

Business

Response:

Thank you again

for the opportunity to respond to **. [redacted]’s concerns regarding account

#[redacted].

**. [redacted]

stated his [redacted] made a payment in the amount of $[redacted] in the store. When a payment is processed in the store, the

receipt has the remaining payoff balance printed on the receipt for the

customer to retain for their records.

If **. [redacted] would like to pay the account balance in

full, we ask that he call the day he plans to submit the payment for an

up-to-date payoff quote.

Review: Bought washer and dryer from Conns. At pick up I was told the items were not in stock and was given the floor model. A month later dryer stopped working. A technician came by and said he had to order a part which would take 10 days to get in. After a month, I called to check status and was told part was canceled because I was given a replacement dryer and to call store. I called store who said they exchanged the dryer but I never got a new dryer. I call corporate office and now they said that the part was in and that a time had been scheduled for repair. I never got a call. I have been going round and round with both store and corporate. No one gives me a straight answer and my dryer is still not repaired .Desired Settlement: I do not want to deal with this company again. Customer service is horrible. I do not want to go through this if I keep items and they need repair in the future.

Business

Response:

Review: On Friday June 27, I bought a Refrigerator for $1,818.59 USD, my invoice # [redacted] in the Conns store# [redacted] in Mesquite TX. I was told that the refrigerator would be delivered to my house on Sat. June 28. When they went to delivery on Sat. June 28, they didn't wanted to leave it because the Fridge didn't fit through my door, I asked them to remove the Fridge doors so I could fit and the people who were delivering the Fridge refused to do it and they return it to the store. On Sun. June 29, I went to the store again and I was told that the people who made the delivery, should have removed the Refrigerator doors to fit it into my house and I was told that they were going to make the delivery again Mon. 30 of June and that they would send people who will remove the refrigerator doors to get him to my house, I spent all Monday waiting for the delivery and it never arrived, then I call again the store and they told me that there was a problem with the Computer System. I was told that they were going to call me Tues. 1 of July to my delivery, to confirm my delivery by Wed. July 2. On Wed July 2 they called me to tell me that they were going to deliver the Fridge in my house between 12 Pm and 3 Pm, at 3 pm, I call back to the Warehouse, and the manager told me that they didn't have the refrigerator that the problem was with the store not the warehouse. After I went to the store again, they told me that the problem was with the Warehouse, not with them. I am diabetic and this is causing me health problems, now I had waste time and gas to go to the store and the warehouse, and neither the store nor the warehouse knows where the Fridge is. At this moment is 6:30 pm on July 2, and after hours of waiting I still havent solve anything, they told me that there is no one who can solve this problem. This is unfair because pay cash, they made me lose 4 days of work, gas and time, affecting my health as I am diabetic and so far there is no solution. I hope that whoever reads this claim please help me.Desired Settlement: What I seek with this complaint is that they give me a new refrigerator, since the one I bought seems that they cant find it, plus I want to be compensate for the economic losses generated by this problem, including gasoline, days of work and my health.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 6/27/14, Mr. [redacted] purchased a

Samsung French door refrigerator from us and elected to have this item

delivered. Our records indicate Mr. [redacted] was scheduled for delivery on 6/28/14; however during delivery

it was found the refrigerator was too large to enter Mr. [redacted]’s residence

therefore he suggested to the delivery team to remove the doors off the

refrigerator so it would be able to enter his home. The delivery team

stated to Mr. [redacted] they could not remove the doors from the refrigerator and

the refrigerator was returned back to the warehouse. Upon managers review

we found they were able to remove the doors and complete delivery. Mr.

[redacted] was rescheduled however due to lack of communication his refrigerator

was not delivered as expected. Mr. [redacted] was contacted and as of 7/03/14 his refrigerator has been delivered. We appreciate Mr.

[redacted] as our customer and as a token of our appreciation we have sent Mr.

[redacted] a $100.00 gift card to the address provided in his

complaint.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I have been a loyal customer of Conn’s for * years however, as of today...no more. We paid a lot of money for just a mattress...no box springs since I bought the new platform bed. A couple of days after they delivered it, we were feeling the coils in our backs. After speaking with the [redacted] said that they have a no exchange policy unless it is a manufacturer's defect. Well they sent a "tech" out to inspect the mattress. He tested the mattress by using a bulldog clip, a string and his keys. He attached one end of the string to the bulldog clip (that was broken, so we provided him with a piece to fix it) and clipped it to the bed. He ran the string across the bed and attached the other end to his keys. He then ran a plastic thing under the rope. He said this was to measure depression in the mattress. That had nothing to do with the coils. We showed him where we felt the coils and he pushed his fist (because he was not allowed to lay or sit on it) down into the mattress and said that he felt a hard spot. He also took pictures after we gave him 2 AA batteries since his were dead. He determined that it was not a manufacturer defect and could not be exchanged as it was a comfort issue. That did not settle very well with me so I contacted their corporate office. They did some research and said that we needed to sleep on it for 30 days and then we could exchange it up to 90 days. That was Monday **/18. We went to the store where the [redacted] still refused to do the exchange for a more expensive one I might add. He spoke with the corporate office who then contacted me and said that I could not exchange it (after they said I could) and would need another tech to come out. Well that didn't go over well either...so we scheduled another "tech" to come out today. He was supposed to be here between 1 and 5. I received a call at 3:45 advising that his car broke down and he wasn't going to be able to keep the appointment. Again, not settling very well. I called again and spoke with [redacted] who advised me that they didn't have another "tech" that could come out today but they could reschedule for Monday. Unfortunately, I cannot miss work on Monday so I declined stating that I would schedule time for them to come pick it up. I have never experienced such poor customer service both from Conn’s and [redacted] who apparently does not stand behind their products.Desired Settlement: At this point an exchange is no longer an option as I cannot continue to sleep on a defective mattress so I purchased one elsewhere. I want the mattress picked up and the purchase price and all taxes, interest and any other charges removed from my account. They should also reimburse me for the time I missed worked and my cell phone bill for all the calls I had to make. I have had to make repeated phone calls to corporate office, the store and customer service.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on **/12/14, [redacted] purchased a [redacted] mattress with a 48-month FurnitureGard Plan. [redacted] signed her

invoice and delivery ticket acknowledging she received a copy of Conn’s Return

and Exchange Policy and she her mattress in good order on **/18/14.

We received [redacted] complaint and found she contacted our service

department on two separate occasions regarding her mattress.

Review: I purchased a [redacted] HD 55 inch TV On Invoice [redacted] for $1,499.99 plus uncrate and deliver charge of $79.99 and installation charge of $149.99 and 49 mo. RSA & Accidental Damage for $379.99 and .01 (?). My sales person was [redacted].CLAIM ID [redacted]This sale included Free Delivery Rebate.The salesman filled out the form before [redacted] and it was rejected for not being enough paid.So I put all together again and mailed to the same address Dept.#[redacted],Conn's Free Delivery Rebate,[redacted].It was rejected again and I made phone calls and resubmitted once more.Received phone call for number of store so they could fax the information to Rebate Center.The last correspondence was email saying denial because of "Postmark too late."Dept.CN [redacted]Desired Settlement: Give me my rebate. Never should a customer be treated this way. Conn's should honor their promise without delay. The rebate center should learn how to honor the customer, not insult them.

Business

Response:

Review: My husband and I purchased the extended warranty an extended service plan for our computer and television set in [redacted]. The [redacted] informed us that if we decided not to keep the service plan and did not use we could get a full refund. The computer service plan cost 299.99 + tax for a total of 324.73, I received in refund only 256.68. The television service plan cost 529.99 + tax for a total of 573.71, I received a refund of 493.32. I called the Customer Relations department and was informed the amounts were prorated and there was a 25.00 cancellation penalty. The [redacted] did not inform us of any of these penalties or any prorated deductions. Furthermore, he failed to provide us with documentation nor did we sign anything agreeing to these terms. I explained everything to the Customer Relations rep [redacted] in the Beaumont office however to no avail. I advised her that this was blatant FRAUD and I wanted all of our money back. I have requested a supervisor to return my call however no one has called.Desired Settlement: We want all of our money returned. We are due an additional refund of $148.44.

Business

Response:

Review: On Aug [redacted] 2014 I had a table and six chairs delivered. I have a years warranty on parts and labor. A chair broke and the table has scratches that became visible only after sitting down and seeing it when the light shown on it. The scratches are in the finish. A work order was generated, [redacted] A technician came out at the end of Aug, early Sept, took pictures and told me I would hear from someone in 72 hours. I have spent numerous hours on the phone between the manufacturer of the furniture and Conn's Service Center. Each time, I'm told to call back the person referring me to the next caller. I'm also refused to speak to a manager. I went to the store and the store manager was very helpful in sending an email request for my dilemma to be resolved. This was over two weeks ago, and I still haven't heard anything.Desired Settlement: Replace the table and chair immediately or give me a complete refund for the table and all six chairs immediately!

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint.

Our records show on 8/**/14, Mrs. [redacted] purchased a Holland House Hillsboro

dinning set which consist of seven pieces ( table and six chairs) with a 1-year

limited manufacturer’s warranty. Mrs. [redacted] signed her delivery ticket

verifying she received her dinning set on 8/14/14 in good order.

We received Mrs. [redacted] complaint and found she contacted our

service department on 9/8/14 stating the top of the headrest came off on one of

the dining chairs. A service appointment

was scheduled for 9/8/14; upon inspection the serviceman found the top rail of

the chair had a broken dowel and reported the chair was non-repairable. The

serviceman also found the dining table had rub marks and was able to touch up

and buff the table to repair. The serviceman notated Mrs. [redacted] pointed out

hair line scratch marks on the table as well however; the marks were too small

to be repaired.

After further review of the serviceman’s finding and photos

provided, Conn’s agreed to issue an exchange for the damaged chair however;

scratches on the table are not covered by the manufacturer’s warranty therefore

we are unable to exchange the dining table. On 10/3/14, a service claim

representative attempted to contact Mrs. [redacted] to notify her of the exchange

for her chair however; they were unsuccessful in their attempt. Mrs. [redacted] may

contact her nearest Conn’s location to initiate the exchange.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Business

Response:

Thank

you for the opportunity to respond to Mrs[redacted] additional comments. Mrs. [redacted] purchased the Holland House Hillsboro dinning set which

comes with a 1-year limited manufacturer’s warranty; no additional coverage was

purchased with Conn’s. The manufacturer’s warranty does not cover the scratch

marks Mrs. [redacted] reported on the table.

At this time we are unable to honor Mrs. [redacted]’s

request for a refund or exchange; the reported damages on the table is not

covered by the manufacturer’s warranty. We have included a copy of the warranty information provided by the manufacture and the pictures that were taken at the time of the inspection.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I have reviewed Conn's response and am not satisfied with it. At this time I will accept it pending further instructions from my attorney.

Review: I bought a living room set 2 months ago, the sofa is caving in when you sit on it,they will not replace, 3rd party came out twice still I am not happy

i've called conn's several times about my sofa, they send out 3rd party to fix ,still not fixed they will not replace it my love seat is not doing that so that tells me I have a defected sofa, i've called them and they just don't seam to care.I bought this [redacted]i spent 3810.31 I feel they do not care they put stuffing in my sofa still I sink, I went to the store and the man I bought it from emailed the manager, the manager never called me that has been over a week ago,when you call customer service they have a bad attitude.Desired Settlement: I just want a new sofa

Business

Response:

Review: Purchased a $900 recliner End of [redacted]. A couple of months later bottom portion wouldn't close (foot rest). Notified Conn's their service reps are extremely rude!! I took them weeks to get a tech out and then took a month to receive parts to make repair. Then another month for the tech to come out and make the repairs! It has been only been about 3 weeks since the tech made the repair and now the recliner bottom portion (foot rest) will not open!!! Each time I call CONNS their service people are EXTREMLY RUDE and HATEFUL!!!!!!

The tech did state when he came out to my home the 1st time, that they have a lot of complaints with the brand of recliner I purchased. I believe CONNS had prior knowledge of this certain recliner having issues!!!!!!! When I purchased this item this was never disclosed.Desired Settlement: The service tech has been at my home on three different occasions and the issue with the recliner STILL HAS NOT BEEN RESOLVED!!! This recliner is obviously defective !!! I want Conn's to come pick up this recliner and be given a FULL CREDIT on my account for this purchase!

PLEASE HELP!!!!!!

Business

Response:

Thank you for the opportunity to respond to

[redacted]’ complaint. Our records show on [redacted],

[redacted] purchased a [redacted] recliner with a limited 1-year

manufacturer warranty. [redacted] elected to have her recliner

delivered; on [redacted]

signed acknowledging her recliner was received in good order.

We received [redacted]’ complaint and found

she contacted our service department on[redacted];

stating the recliner was not staying closed and hard to open. We

attempted to contact [redacted] on [redacted], and [redacted] to

schedule an appointment, but due to no response her service order was cancelled

on [redacted]. On [redacted]’ service ticket was

re-opened. [redacted] was scheduled for service on [redacted]. During [redacted]’ inspection;

the serviceman found the recliner mechanism bent and no longer locking into

place. The part was ordered on [redacted] and

some parts became available on [redacted].

[redacted] was scheduled for service on [redacted];

the serviceman removed and secured side arms, installed new pull release, and

found [redacted] did not receive the replacement mechanism. On [redacted], another mechanism was re-ordered and

scheduled to be delivered 7-10 business days. Once [redacted] receives

the mechanism we ask that she contact our service department at [redacted] to schedule an appointment

to complete repairs. Our records do not indicate there

is a known defect with the [redacted] recliner. The problem [redacted] is having is common

with use and the manufacturer warranties the mechanism for “lifetime” meaning

normal, useful like as determined by the manufacturer. Therefore, we are unable to honor [redacted].

[redacted]’ request for an exchange at this time.

If we may be of further assistance, [redacted].

[redacted] may contact Customer Service at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First of all the dates that were listed that you were unable to reach me is because your service department was calling an old phone number!! After I had provided a current phone number when I called to talk to them. Your company neglected to order the parts needed to complete the repair until more than a month after. Because I called in AGAIN about the recliner! When the tech came out AGAIN and made the repair is was NEVER NOTIFIED ANY FURTHER WORK NEEDED TO BE COMPLETED!!!! I WAS TOLD THAT THE RECLINER WOULD BE IN WORKING ORDER!!!!!!! THIS SITUATION IS JUST AGAIN AND AGAIN A REFLECTION ON THE INCOMPETENCE I HAVE HAD TO DEAL WITH OVER AND OVER AND OVER WITH CONN'S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Business

Response:

We have reevaluated [redacted]

previous service order that was cancelled and confirmed the phone number shown

on her Revdex.com complaint is the number that [redacted] attempted to contact her on

prior to cancelling the service order.

(Please see attached).

Since our last response [redacted]

contacted us on [redacted] stating she received the parts; a service call was

scheduled for [redacted]. When the serviceman arrived he found the box with the

mechanism had been left on the outside of the house while it was raining. The mechanism had been wet and had rust

spots. Conn’s agreed to reorder the mechanism

and we confirmed [redacted] received one box on [redacted] and the other on [redacted].

We show [redacted] attempted to contact [redacted] at [redacted] on

[redacted] and [redacted] and did not receive a response

therefore the service order was cancelled on [redacted]

Although we are unable to exchange

[redacted]’ recliner we are committed to repairing her recliner. [redacted] will need to contact our service department

at [redacted] to schedule an appointment.

If we may be of further assistance,

[redacted] may contact Customer Service at [redacted].

Kind regards,

Review: I PURCHASED A SAMSUNG GALAXY TAB IN NOVEMER OF 2013 WITH ADDITIONAL WARRANTY TO COVER ANY AND ALL ACCIDENTS. SINCE DECEMBER OF 2013 I HAVE HAD TO SEND IN THE TABLET ABOUT 5 TIMES FOR NOT CHARGING. THEY KEEP RETURNING THE SAME TABLET (AFTER KEEPING IT A COUPLE WEEKS AT A TIME) SAYING THE PROBLEM IS FIXED. AS OF TODAY [redacted] THE PROBLEM STILL PERSISTS. I JUST PICKED THE TABLET UP TODAY AFTER SENDING IT IN 2 WEEKS PRIOR AND THE TABLET WILL NOT CHARGE. I HAVE CALLED TO SEE WHAT THE ISSUE WITH THEM SENDING IT BACK AND THE REPRESENTATIVE COULD NOT GIVE ME AN ANSWER AS TO WHY THEY SENT IT BACK NOT WORKING. THIS HAS BECOME JUST RIDICULOUS NOW. I DID NOT PAY ALL THIS MONEY FOR A TABLET AND WARRANTY FOR THEM TO NOT CORRECT THE ISSUES I AM HAVING. THEY DO NOT SEEM CONCERNED WITH THIS ISSUE BUT I AM FURIOUS WITH THEM AND WITH THIS MATTER ALREADY.Desired Settlement: I HAVE SENT THE PRODUCT BACK NUMEROUS TIME FOR REPAIR AND THE PROBLEM HAS NOT BEEN CORRECTED. I WANT THEM TO REPLACE THE TABLET WITH A NEW TABLET AT THIS POINT. THEY ARE NOT RESOLVING THE ISSUE BY TRYING TO REPAIR SO A NEW TABLET IS WHAT I FEEL IS NEEDED.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on 11/21/13,

Mr. [redacted] purchased a Samsung Galaxy 3 tablet with a 25-month Repair Service Agreement

Plan.

We

received Mr. [redacted] complaint and found he contacted our service department

on four occasions dated from 1/5/14 to 9/16/14; regarding his tablet not

powering on or holding a charge

· On

1/5/14 Samsung replaced the Jack-Micro USB; unit tested ok· On

4/3/14 Service technician was unable to duplicate charging issue and replaced

charger cable; unit tested ok· On

8/25/14 Service technician was unable to duplicate problem; the tablet fully

charge unit tested ok· On

9/16/14 Service technician replaced the USB cable based on Mr[redacted] problem description and was able to fully charge

the tablet

Review: This has to do with a [redacted] washing machine that was purchased from Conn's [redacted]. I purchased an extended warranty and when it expired purchased another one. The washer has had numerous issues and had to be repaired several times. With the 2nd extended warranty, they had repaired in a timely manner except now. On [redacted] I called in a repair order, the repairman came out on [redacted] and said they would order a transmission for the machine. I waited two weeks and had not heard from them, when I called they gave me the excuse the part wasn't in and since then have given excuses of why they can't repair it. We are in the 4th week, still no repair now they say the part won't be in until [redacted]th.Desired Settlement: I want the washer replaced due to it being a lemon.

Business

Response:

Review: went into the store to make a purchase-the sales person [redacted]-did alot of fast talking and I believed everything he said-i was ONLY approved for a $4,000.00 credit limit-my bill came in at 5158.15! I made 2 purchases on 7/25-the second one was a computer that I was undecided to the less expensive one or Mac-was told that I can use my 10% discount on the MAC and if I put down 300.00 I would be below my limit--i did not get my 10% discount nor stayed below my limit-I called Conns 1-800 number for help and they told me I had to go into the store in person-I was living still in ** and had to wait until I was back in **-I went into the store on 8/25 and was told I was directed to the manager on duty and he not only told me I was lying but I did not get my 10% off even though I have my letter still and was told that the "extra" charges was delivery and taxes and that [redacted] no longer worked at this storeDesired Settlement: would like my 10% off that I was promised on my computer and letter and a clear written explanation on how and why I was allowed to go over my $4,000.00 approved credit

Business

Response:

Thank you for the

opportunity to respond Mrs. [redacted]’s complaint. Our records show on 7/25/14, Mr. [redacted] purchased a [redacted] with a 37-month Repair Service Agreement, a Serta Initiative, (2)

king/twin XL box springs, and a Frigidaire freezer. Mrs. [redacted] received a

free 32” Haier LED TV with her qualifying purchase; Mrs. [redacted] elected to have

her TV and her mattress set delivered and elected to pick up her Macbook from

our [redacted] location.

We received Mrs. [redacted]’s complaint and confirmed she received a

promotional offer for 10% off discount and 12-months no interest on her new

purchase. After reviewing Mrs. [redacted]’s invoice and promotional letter we

found Mrs. [redacted] purchase only qualified for the 12-months no interest.

The items Mrs. [redacted] purchased were manufacturer unilaterally priced which is

excluded from the 10% discount. Per the promotional offer: Offers valid on any

single item purchase $599 and up when made with Conn’s Credit. Excludes [redacted] and manufacturer unilaterally priced

items.

Therefore, we are unable to honor Mrs. [redacted]’s request to credit

her account 10%. We have included a copy of the promotional offer that we

were offering at the time of Mrs. [redacted]’s purchase. We value Mrs. [redacted]

as a consumer and appreciate her business with us. As a token our

appreciation we have mailed Mrs. [redacted] a $100.00 gift card.

If we may be of further assistance, Mr. [redacted] may contact Customer

Service at ###-###-####.

Kind regards,

Review: Ill keep it short and to the point / I had a tragic incident happen to me, as I was moving I had my belonging in an automobile ready to be moved, it started to rain so I decided to wait to move my stuff till the morning so that I do not ruin my electronics, so I parked my stuff and went inside, the next day I come out my house to find all my belonging stolen, I made a police report on the stolen items, submitted it to cons claims company, I waited 2 months to get approval to have conns replace my stolen items I sent in every item they requested and then and the end of the 2 months I was told I was denied because the claims company could not get any information from the police dept. I find it hard to believe they could not get any information. I gave the incident report number and it public records so all the information is there for them to see. And I sent them a copy of it as well. I was paying on my items while its was pending. I am very upset with the fact they will not replace my items. Why do we pay for insurance if youre just going to deny it. Not a good way to conduct business.Desired Settlement: all I want is to have my stuff replaced so I can continue to make my payments like I always have

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she filed an insurance

claim because her product was stolen and her claim was denied.

According

to our records, Mrs. [redacted] signed a 30-month retail installment contract on

February 9,

2014. This contract also included

a 12-month no-interest promotion. This

contract also included property insurance.

Mrs.

[redacted] filed an insurance claim on February 2, 2014 with Assurant. Assurant received the notarized statement;

however, they have been unable to confirm the loss. The police department stated the

investigation is on-going and they cannot release any information at this

time.

Since

Assurant is unable to verify the loss and they cannot obtain the required

information, the claim has been denied.

Once the police have concluded their investigation and Assurant can

access the required information, they will research the claim

again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

they said I signed a 30 month contract on February 9, and filed a claim on February 2nd. that would be impossible, I filled the claim on February 28th at conn's but it did not go through so then I sent it in again a couple of days later. the insurance company never told me they would re look at my claim as soon as the investigation was finished. they just said it was denied. nothing else can be done.

Business

Response:

Thank

you for the additional opportunity to respond to Mrs. [redacted] concerns

regarding account #[redacted]. Mrs. [redacted] should have received a letter in the

mail from Assurant stating that her claim was denied due to them not being able

to obtain the information from the police department. The letter also stated

that Assurant would review the case again once they are able to obtain the

information from the police. Until that time, the claim will be denied.

Review: I received a "Pre-approved Credit Offer" from this company, in the mail. The most glaring, heavily emphasized element of this offer was that I had been "Pre-approved for up to $2000.00 in Conn's store credit. This was gaudily displayed in huge font at the very top of the first page. There was no indication that credit bureau screening would be involved in this offer. It did say repeatedly that I had a limited time to process this offer and take advantage of my "Pre-approved" opportunity. I proceeded to call the toll-free number and begin a process that was clearly defined by the Conn's terms as Pre-approved credit business. I had invested a significant amount of time and given numerous details of personal info (DL #, social, DOB, etc) when I was finally told that my "Application" for credit was entered and if I would call back in 30 minutes that I would receive a decision about my "Application". I then pointed out (very calmly) that the information that they had mailed me was defined as PRE-APPROVED, etc. I was told that I had misunderstood that part and that the credit bureau findings would determine if I qualified for a Conn's account. I then re-visited there terminology and asked the obvious question. How does any company label an offer as PREAPPROVED Credit and then completely change the formula once an individual has invested time and effort in exploring the business offer? The representative was abrubt, disrespectful, and insulting. I then informed her to cancel the entire process. There are clearly defined laws regarding False Advertising, etc in the federal statutes. I attempted to point this out to the Conn's representative and she became even more insulting and then hung up on me before I could ask for a supervisor. I am not happy about this at all. The reality is that I have indeed suffered some bad financial struggles [redacted]. I know that my credit score is badly damaged, but I still will not tolerate being treated in this fashion. I did not ask them to consider me for a credit account. They solicited my efforts with a BLATANTLY DECEPTIVE mailed letter to me personally. This should not be acceptable! Can corporate entities never be held accountable for their conduct? Everyday people are the life's blood of the consumer pool, but BIG BUSINESS constantly abuses us whenever the moment presents itself. This is WRONG!Desired Settlement: Conn's should be required to extend me the printed offer of $2000.00 credit at no more than 13% interest! I know this will probably not happen, but if they fail to address this in some satisfactory way, please let me know how can a False Advertising charge be filed against them in an appropriate court. I would certainly follow-up on any guidance that the Revdex.com could offer me.

Respectfully[redacted]

Business

Response:

Thank you for

the opportunity to respond [redacted] concerns regarding credit approval

[redacted] will

receive a letter in the mail within 30 business days letting him know the

reason his credit application was declined at this time. Many factors go into a credit decision and

are explained in this latter.

If any

additional questions arise, we ask [redacted] to contact Conn’s at the number

provided on that letter. Thank you,[redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding his

credit application.

Upon further review, we understand that [redacted] received a "pre-approval"

offer. As explained in our previous reply, many factors are reviewed before an

offer of credit is decisioned as approved or denied.

It appears at the time of [redacted] credit application, we did not

receive his "pre-approval" status and apologize for that inconvenience.

In order to fully decision his request, we ask that [redacted] contact his local

store to assist us in gathering more details.

We value [redacted] as a customer and sincerely apologize for any inconvenience

he has experienced due to this matter. Thank you, [redacted]

Review: I applied for credit to purchase a computer from conns on [redacted]. So far I had made 3 on time payments. I have a credit monitor sercice and I've noticed that they havent reported any of my payments. So I dicided to call custumer service. I was bounced from representative to representative and no one was able to help me. Im only asking to fix a simple problemDesired Settlement: I'm only asking conns to correct the problem and correct my credit report.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted]

stated he has made three payments on the account; however, we are not reporting

the information to the credit bureaus.

According to our records, [redacted] signed a 30-month

retail installment contract on [redacted]. We have been reporting accurate information

to all three credit bureaus since the account opening date.

Please note it could take the three credit bureaus 30-60

days to update [redacted] credit file. We

are obligated to report factual information to the credit bureaus. If [redacted] believes we are reporting

in error, we ask that he fax a copy of his credit report to [redacted] for further review.

Review: I purchased a refrigerator on [redacted], and was promised a rebate on the delivery of $79. I mailed the rebate form and appropriate paperwork on [redacted], and it was supposed to take 6-8 weeks. On [redacted], I called the Conn's Rebate Center ([redacted]), and they informed me that they had mailed it. I told them that I had not received it. They said that they had sent it to my physical address, instead of the mailing address I had placed on the form. They then said it would take another 10 weeks to remail a new check, and that this would be approximately [redacted]. I called again on [redacted], because I still had not received the rebate. At that time they "discovered" that once again they had sent it to the wrong address. They told me it would be another 10 weeks...! At this time, I have not received anything, and all emails I have made to their rebate center come back with the same excuse that it will "be in 10 weeks." I have filed a complaint with the Texas Attorney General's Consumer website. I have received several calls from their rebate center, but no one can expedite this process or tell me when I will receive the rebate. I don't think they intend to rebate this.Desired Settlement: I want the promised rebate of $79, and no more excuses.

Business

Response:

Review: I was told that I would have a warranty as long as I was paying for the appliance. Now that the appliance is not working there is no more warranty

I was told that I would have a warranty as long as I was paying for the appliance by my sales person [redacted]. Now that the appliance is not working there is no more warranty it expired in [redacted] of this year but I am still making payments. I spoke to [redacted] at the location today to explain to him I did not understand and what I was told and he continued with your warranty expired in [redacted]. I purchased a brand new [redacted] refridegator from Conns in [redacted] and it is not cooling now what so everDesired Settlement: I just want the appliance fixed.

Business

Response:

Review: On Oct 26th at 3:14pm I received a call, on Oct 28 at 11:40am I received a call indicating that I was delinquent. I advised that I had made the payment through a 3rd party that has consolidated my bills and ran into a problem with the account number for CONN's to make my payment. I advised that they requested a copy of a statement showing the exact account number. Also, I requested to have this emailed or faxed so I could get it handled quicker. She told me she would need to forward it to an offline group, so I said email only then since I didn't want my financials being displayed here at work. She advised that I would need to call back in a couple of days to check the status. I advised that this is unacceptable. I work and I don't have time to keep calling back to follow up on a status. She commented that she is not able to make outbound calls, so I asked if she had a supervisor that could. She reached out to her supervisor and she advised that if I don't receive it in email then to assume it has been mailed.

On Oct. 29, I receive a call from Conn's at 8:07am, 9:11am, and 10:30am. I have answered each of these calls and the first 2 hung up. The 3rd one [redacted] ID # [redacted] answered the phone. I am extremely upset since, I just advised them of what was going on and I was waiting on them at this point. I told her I was at work and I can't be having these calls. I already spoke with someone yesterday. She proceeded to go into a lecture. I told her I spoke to them yesterday and it should all be notated. She said it wasn't and again tried to go into a lecture. I asked to speak with a supervisor. When he answered the phone he sounded like it was a bother from the get go. I told him that these calls and lack of documentation are unacceptable and when someone says they are at work that doesn't mean go into lectures. He said well I listened to you talk and now you're going to listen to me. I said no sir you're not going to talk to me like this and he said you don't talk to me how you want and then tell me how to talk to you. I said forget it I will contact the Revdex.com. He said go ahead we have not done anything wrong.Desired Settlement: I want time to resolve the issue that I have already reported. I also don't want a call every hour from an automated caller. I prefer not to receive any calls till after 5PM CST. Just like the reps there can't receive calls at work either can I. Calling me multiple times a day is not going to resolve the issue.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she has

been receiving multiple collection calls each day and she would like the calls

to stop.

We have placed

a cease and desist on the telephone numbers associated with Mrs. [redacted] account. On October 29, 20114 we mailed

Mrs. [redacted] a copy of her payment history and the other information she

requested.

We will attach

a copy of the payment history for her records. If Mrs. [redacted] receives any further collection calls, we ask that she contact us directly so we may address the matter further.

We value Mrs. [redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]