Conns Appliance, Inc.

Review: I purchased a washer in October of 2013 and have had to have it repaired 3 times. On the first attempt, the repairman came out the last week in January said it was fixed. Wrong. Was not repaired. The second time a repairman came out the first week of February and said the part had to be ordered and would call to schedule for repair. Customer service called me on Monday. 2/**/14 and told me the part was in and for me to call and schedule a date to have the washer repaired. I figured since they knew the part was in and the washer had to be repaired, I feel that they should have came right out and repaired the washer. The scheduled date was 2/**/14 and that the repairman would call me on Tuesday morning to let me know what time he would be there. I had someone to stay at the house and wait for the repairman. No one called nor showed up to replace the part. I had to continue to call the customer service repair department until they told me someone would be there on Thursday, 2/**/14. No one called or came to repair the washer. When I called them back on Thursday evening and requested a new washer, they told me they couldn't do that. Then they (customer service) told me that it was scheduled for Monday, 2/**/14. This has been an ongoing saga for a month and I do not believe Conn's has held up their end of the contract. I was late one day (on purpose) but they called me to tell me a payment was due. I told them I was not going to pay anything until my washer was repaired but I paid it anyway and my washer still is not fixed. I have had to go to the laundromat to wash clothes but I am still paying for a washer that is not working and Conn's don't seem to care about their customers nor their customer service to customers. I am very disappointed with Conn's.Desired Settlement: I would like to have a new washer with an agitator and not the same type of washer. Because if I am having this many problems with this type of washer I don't want another one like this.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 9/**/13, [redacted] purchased a washer with us and 24 month repair service agreement. [redacted] contacted us on 2/*/14, stating

the washer was making a grinding noise.

Upon reviewing [redacted] complaint we found there was a delay

obtaining the correct part needed to repair her washer. We sincerely apologize to [redacted] for the

delay and any inconvenience she has been caused. [redacted] has been contacted and she

advised she has already purchased another washer. Conn’s has agreed to honor her request and

return the washer. [redacted]’ washer

was picked up on 3/*/14 and a credit of $790.18 is processing to her

account.

If we may be of further assistance, [redacted] may contact us directly at [redacted]

Kind regards,

Customer Relations

Review: I purchased a washer and dryer and a laptop from them in May last year. The sales rep told me that I had 12 months same as cash my purchase was about 2000.00 dollars. I feel ill in December and was in the hospital for 46 days. I let them know I was ill. As soon as I came home I called to get my account straight, I was informed that my account balance had almost tripled. I asked how could this be? I could have paid cash for the same items or I could have went to the other predatory lending places like RAC if I wanted to play 5 times the amount for items. They transferred me to a supervisor and she stated that it may not be in the contract I signed but their policy is if you are late over 10 days that your account no longer qualify for same as cash. I explained what the sale rep in the store told me and I should not be responsible for a amount I did not agree too, nor would I have made a agreement to commit to those terms, she told me to "get over it and she was not responsible for any agreement given verbally and that they do not issue the same as cash in writing, but my contact applies all interest". This company is a fraud and they are smart with it because they did not give me the same as cash in my contract so I was tricked into signing for items at more than 5x the value. I am filing a complaint with the AG office because the practices are illegal and predatory. In addition I pulled a credit report and it shows a line of credit for that amount and besides me telling them and sending them hospital records they reported me 30 days late. For this company to say they are a part of family and have shady practices that take advantage of the consumer is illegal and WRONG.Desired Settlement: My account reflect same as cash with no loop holes, credit corrected, and apology for lying to me

Consumer

Response:

The response:

Dear [redacted]

I apologize if you feel that you may have been misinformed. We do provide all our customer a copy of their signed contract as well as supporting documents regarding their new purchase which contains details of their account. You may contact our Customer Service Department at 1-[redacted] to discuss your account in detail.

Thank you,

--[redacted]

Conn's refuse accept responsibility for their sales practices. The 12 months same as cash is not even listed in the contracts. People beware this is only a verbal agreement in which they will find any reason not to honor. Conn have engaged in, and will continue to engage in the unlawful practices set forth below.

Conn's have caused and will cause immediate, irreparable injury, loss and damage to myself, and will also cause adverse effects to legitimate business enterprises which lawfully conduct trade and commerce. Despite the lengthy and high pressure sales presentation, I was not presented with a copy of the actual terms and conditions of the 12 months same as cash at the time of the sale in the store. The actual terms and conditions of the 12 months same as cash are not made available to the consumer and not disclosed by Conn’s prior to the sale. Unknown to the customer at the time of sale, 12 months same as cash contains exclusions, limitations of liability, cancellation penalties, and an arbitration clause—all of which are designed to favor Conn's.

In addition, at the time of sale the consumer is misled to believe that the 12 months same as cash is for 12 months and will cover the product for the one year period; the actual terms of the agreement, are quite different and state that the agreement “expires” upon any payment that is over 10 days late.

That Conn’s refused to honor the terms of agreement and continues to advertise it under false pretense.

Conn's in the course and conduct of trade and commerce, have directly and indirectly engaged in false, misleading and deceptive acts and practices declared to be unlawful by the DTPA §17.46(a). Without limiting the foregoing, Conn's also have violated DTPA §17.46(b), by engaging in the following conduct: false, misleading, or deceptive acts or practices in the course of trade or commerce.

Therefore causing confusion or misunderstanding as to affiliation, connection, or association with, or certification by, another. By representing that goods or services have sponsorship, approval, characteristics, ingredients, uses, benefits, or quantities which they do not have or that a person has a sponsorship, approval, status, affiliation, or connection which he does not. By representing that goods or services are of a particular standard, quality, or grade, or that goods are of a particular style or model, if they are another. By advertising goods or services with intent not to sell them as advertised. By representing that an agreement confers or involves rights, remedies, or obligations which it does not have or involve, or which are prohibited by law. By failing to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed Because Conn's have engaged in the unlawful acts and practices described above, Conn's have violated and will continue to violate the law as alleged. Stay away from them you will be trapped like me and my family and get nothing but excuses on how they refuse to fix the issue at hand. I am referring this to the Attorney General Office. This predatory to all Texas citizens.

Business

Response:

Thank you for the opportunity to respond

to Mrs. [redacted]’s complaint. Our records show on 7/5/13, Mrs. [redacted] purchased a LG

washer and dryer with a 24-month Repair Service Agreement Plan, washer hose,

dry cord, dryer duct with clamp and delivery totaling $1996.95 with a 12 month

cash option. On 7/12/13, Mrs. [redacted] also purchased a

Sony Vaio Fit laptop and a Trendwood media chest totaling $1407.23 on a Conn’s

installment loan contract. After further review and research, our records

indicate Mrs. [redacted]’s cash option was voided due to non-payments for the months

of December 2013 and January 2014. On2/26/14, Mrs. [redacted] contacted us for

assistance regarding her account; Mrs. [redacted] did take advantage of Conn’s

Extension Plan which allows customers to bring past due account(s) to a current

status. As listed on Mrs. [redacted]’s signed and received contract under “Truth-In-Lending

Disclosure Statement” Late Charge: Section (b): If a payment is not paid in

full within 10-days after its scheduled due date, you will be charged interest

after maturity on each installment not to exceed the highest lawful contract

rate under state law. At this time, we are unable to honor Mrs. [redacted]’s request

to reinstate the cash option on her account due to non-payments; Mrs. [redacted] is

responsible for the accrued balance. We have attached Mrs. [redacted]’s signed

contract and general loan ledger in our response.

If

we may be of further assistance, Mrs.

[redacted] please contact

Customer Service at [redacted]

Kind regards,

Customer Relations

Review: We purchased a couch on 3/*/2014. Todays date is 3/**/2014 and we havent been able to sit on the couch since last week. There is a spring or somethig metal trying to poke out of the back of the couch and when you sit on it..it really pokes out. We have been told we have to move out of our rent house by the first. When I called last week on the couch they told me someone would call me back and never did so this morning I started calling. On the back of the Conn's packet we got it says there is a 30 return policy if there is a manufacters defect. All I wanted was them to come look at it before we moved so they would know what was wrong with it...when I called they said that the earliest I could get them out there was 4/**/2014..and if we moved that couch it would/could void the manufacturers warranty. Well, 4/**/2014 is past the 30 day return policy and if I move it and it voids my warranty, then we are stuck with a couch we can't sit on. I called the store and the store said they couldnt take a return at the store unless the service people told them that it was bad and since the service cant get out there until 4/*/2014, it would be after my 30 days.Desired Settlement: I just wanted them to replace the bad part of the couch. I want them to come look at it before we move so that we still have a warranty.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

3/7/14, [redacted] purchased a United Furniture SOHO Cardinal sectional which

consisted of 3 pieces (right sectional, left sectional, and ottoman) with a

limited 1-year manufacturer’s warranty. On 3/**/14, [redacted] contacted us

stating that wire was protruding through the leather on the backside of the left

sectional. On 3/**/14, we attempted contacted [redacted] to discuss his

concerns but he was unavailable however, we spoke to [redacted] in regards to

this matter. We educated [redacted] that the manufacturer’s warranty will not

be voided because they are moving and we reminded [redacted] of their

scheduled service date on 4/**/14 at the new address provided.

If we may

be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I opened a 0 interest account back in 2013. I have been trying since Dec/Jan to change my due date from the [redacted] to the [redacted]. I call in and I'm told to post date a check and then a request will be put in. This happened in Jan and Feb - in Feb I was assured that the request would be put in however, it wasn't I received a call today and was told that the request was denied and that my account is now no longer on the zero interest plan either - I am now on the 36 month plan with interest. This is not acceptable. I was told things would happen and they did not which now has my account past due. I also was never informed that this change had taken place. I feel like this is a tactic used in order to make people late - as I also can not log into the online account with out having to call in and have my password reset each time.Desired Settlement: I would like for my due date to be changed from the [redacted] to the [redacted].and for my account to go back to the zero percent interest plan that I originally signed up for.

Business

Response:

Review: My husband has an open account with Conns. He has fallen behind in payments. Conns has been harassing me on a daily basis on my cell phone. They do call my husbands cell phone, but they call mine as well. The account is not under my name, it is only under my husband's name-[redacted]. I have told them on 4 occasions to stop calling my cell phone but the harassment continues. I have tried blocking the calls, but they get around it by calling from a zillion different numbers. The calls start at 8:10am every morning and happen several times throughout each day. I would like for this harassment to stop.Desired Settlement: I would like for the harassing phone calls to my cell phone to stop immediately.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding account [redacted]. Per Ms. [redacted] request, we have placed an immediate cease and desist on telephone

number [redacted] In the event Ms. [redacted] receives any further calls at this number, we ask that she contact us immediately by calling [redacted] so that we may address the issue further.

We sincerely apologize for any inconvenience Ms. [redacted] experienced concerning this issue.

Review: I had purchased a t.v and an iPad from conn's that was stolen back in november. I have been turning in every item they have requested to get my merchandise back because I have the insurance. Every letter I have received has either stated that I need to send more paper work or that I will receive a notice within 15 business days. It is now May 9 and I recently received a letter stating that I was denied for my claim for my t.v only because the report stated I had a 55 inch instead of a 60 inch. I turned in multiple reports that should have been brought to my attention if it was incorrect months ago (back in november). I have been keeping up with my payments up until recently because I don't feel I should keep continuing to pay for merchandise I do not have. I called today to ask how to update my information and if there was a way I could receive my iPad and they informed me the iPad was approved but I never received a call nor a letter telling me I was approved for my iPad. The iPad was approved the 18th of April and I was not informed. I still have pending information for my t.v that I still will not find out the status till the end of May.I am complaining because this place has poor customer service and I am paying for insurance but not getting updated information and yet I am still paying for something I am not receiving help on. I am not refusing to pay I just simply want my matter resolved before I keep paying for something I will never receive and I'm just really paying conns for free and my insurance that I have been paying for months will not be refunded to me.Desired Settlement: I want my matter resolved ASAP. I've kept up with my payments and I'm tired of getting the run around or waiting another 15 business days to receive any kind of information. Ive turned in 3 different police reports and not once was I told the information was incorrect, I've spoke to many managers that say I still need to pay to stay current but this is no way to keep any customers happy. I want this matter resolved as soon as it can be I've waited months just to get told I'm denied for my t.v.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted].

According to our records Mrs. [redacted] filed an insurance claim on February 18, 2014.

On

February 21,

2014 we would need the police report to continue with the claim. On March 15, 2014 we

received a copy of the police report and forwarded it to the insurance

company. On April 17, 2014 a

letter was mailed to Mrs. [redacted] informing her that her claim was denied due

to the items listed on the claim were not listed on the police report. On April 28, 2014 we

advised Mrs. [redacted] she would need a supplemental police report to include the

missing or incorrect information and we would review the claim again. April 30, 2014 Mrs. [redacted] stated she would have the police report amended and forwarded over to

us. On May 9, 2014 Mrs. [redacted] contacted us to get the serial number and purchase date of the

items. She also asked if we had received

the amended police report at that time.

We

have currently not received the amended police report with the claim items

listed. Once we receive that police

report, we will review the claim again.

Review: On July 3, 2014, I entered the Conn's at the [redacted] to purchase a washer and dryer set. After the order was completed and set-up for delivery on July 5,2014, everything should have be set. The washer and dryer was to be delivered to address other than mine. On July 5,2014, I received a called that the my delivery time period would be between 9am - 12n. Needless to say, with many call to Conn's on the status of the delivery in which I had communications with [redacted], Jeff, [redacted] and [redacted] and still did not get the delivery until 6 pm that evening and then had to be rushed because the person that was receiving the delivery had to leave for work. I was told my [redacted] (Manager) that I would not be charge for delivery. I was told that the delivery truck had broken down and they had to get another truck and as I stated it not my fault that the truck broke down. Because representative Conn's have no communications skills, this situation could have been handled differently. All they had to do is to keep the customer inform of the situation. Secondly, I have been doing business with Conn's for many years and never had a problem; but then I receive a credit card in the mail that I did not apply for, but the washer and dryer is charged to that account. I was waiting on the coupon booklet as always.

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I received my bill and I do not see any adjustment for the delivery charges and that should have been removed.

Business

Response:

Thank you for the opportunity to

respond to [redacted]’ complaint. Our records show on 7/03/14,

[redacted] purchased a LG washer and dryer with a 24-month Repair Service

Agreement on both items and elected to have his items delivered. [redacted] was financed through GE with a 24-month cash option and signed his

application acknowledging his approval. Although [redacted] did apply for

credit with Conn’s we were only able to offer 6-month cash option oppose to GE

24-month offer. Unlike Conn’s Retail Installment Contract, GE sends

monthly statements oppose to a payment booklet. At the time of purchase

[redacted] was offered free delivery. The standard delivery charge was

waived however [redacted] was charged $59.95 since the washer and dryer was

being delivered upstairs this is considered a Complex Delivery and not included

in the Standard Delivery charge. After researching [redacted]’ complaint

Conn’s has agreed to honor his request and refund the complex delivery fee; a

credit of $64.90 which includes taxes has been processed to his GE

account. Please allow 7-10 business days for the refund to be received.

We sincerely apologize to [redacted] for his experience and any inconvenience

that has been caused.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted].

Kind

regards,

Customer Relations

Review: Bought a refrigerator from Conn's on 08/29/2014 for x amount of dollars. Received monthly email from Best Buy advertising their Labor Day sale which ends Sept 6th. I looked at their on line advertisement and saw the exact model number refrigerator I purchased at Conn's. Best Buy has it for $390 cheaper. Conn's low price guarantee promises that their price is the best in town for 30 days of purchase. States that if you find the identical item in stock and available for immediate purchase from a established merchant, which I do believe Best Buy would meet and exceed that requirement, simply bring in the advertisement and Conn's will match the price plus give you 10% of the difference. Then it continues in saying the product price guarentee will be honored when you bring proof from an established merchant presenting this information. I went to BestBuy and they printed me out the refrigerator model number, price and proof that it can be delivered from them to my house by Wednesday Sept 3rd. I did exactely what the guarantee stated. I went to the store of purchase and talked to the store manager and he said there's nothing he could do because its not a printed advertisement showing the refrigerator. He said the stores website or the printed document I had from the store would not work. I explained to him that every item a store has on sale cannot be put in a mail out advertisement so stores use websites now. Example, I showed him Conn's own advertisement showing their sales for this week. There were 3 refrigerators in the adversment but the one I purchased was also on sale from $2299.99 to $1799.99 but wasn't in their own printed advertisement but showed on their website as on sale.

The refrigerator referenced is a Samsung white French door model number [redacted] Best Buy has it for $1409.99.

All I want is for Conn's to honor the price match they guarentee. I have spent almost $4500 with this company in the past 2 months and have complemented on the service up to now.Desired Settlement: To have them to stand up to their price match guarantee.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on

8/29/14, Mr. [redacted] purchased a Samsung refrigerator with a 1-year limited manufacturer’s

warranty for $1799.99. Mr. [redacted] went into his local

Conn’s store with printed documents from Best Buy in attempts to take advantage

of Conn’s Price Guarantee which states: “Conn’s

promises for 30 days from the date of purchase that our product prices are the

best in town. If you purchase a product from Conn’s, then ?nd a lower price on

the identical item in stock and available for immediate delivery from an

established merchant (excluding warehouse clubs and internet competitors),

simply bring us the advertisement showing the exact model number, price and

proof that it is in stock and available for immediate delivery. Conn’s will

match that price plus give you 10% of the difference. Mr. [redacted] was informed

that we would need the advertisement from Best Buy to honor their price;

printed documents are not acceptable forms and we do not honor internet prices.

After further review, we show the refrigerator Mr. [redacted] purchased was marked

down with Conn’s for a Labor Day special therefore, as a gesture of goodwill, we

honored Conn’s price and Mr. [redacted] received the refrigerator for $1569.99. At

this time we are unable to honor Mr. [redacted]’s request to price match Best Buy

price due to an acceptable form of advertisement was not provided.

If

we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Review: On [redacted] I went into Conns to make a payment on two separate accounts. My first account# [redacted], second account# [redacted]. A total of $[redacted]. At the time I made the payment the employee asked me if it was ok to apply both accounts in one transaction into my bank card I said yes. I left the store and went on too run errands. My additional 5 transactions that day were placed in non sufficient status after a double transaction of $[redacted] was placed into my bank card. A few days later they released the second request which didn't help the bank had already collected the non sufficient funds from my account. I called ###-###-#### spoke with [redacted] on July 14 and reported the mistake they made I was asked to fax them proof of the transactions. July 22 I faxed the bank copy that I was given along with a typed letter of my complaint to seek the non sufficient funds of [redacted] that was accrued by their mistake. Since I have made numerous calls to have them say that it has been denied.I was asked for bank copies with letterhead which I had to make a second trip to the bank. I have been very stressed out with this situation and have worsened my depression.I am only seeking what I had to pay for NSF to my bank for their mistake.Desired Settlement: I want a refund of $125.00 returned for non sufficient funds accrued by them freezing my bank by double payment applied to the account.

Business

Response:

Thank you for

the opportunity to respond Mr. [redacted]’ concerns regarding his account. Mr. [redacted] stated he made two payments that

totaled $[redacted] on [redacted]. The

cashier in the store applied both payments to one transaction. He stated the payments totaling $[redacted] was

processed twice which caused his checking account to become overdrawn. Mr. [redacted] would like the NSF fees in the

amount of $[redacted] refunded.

According to

our records, Mr. [redacted] made payments in the store totaling $[redacted] on [redacted]. Mr. [redacted] called on [redacted] and stated the payment processed on [redacted] caused his checking

account to overdraw. We asked Mr.

[redacted] to fax in a copy of his bank statement for review.

We received a

copy of Mr. [redacted]’ bank statement on [redacted] Per our records and Mr. [redacted]’ bank

statement, the payment or $[redacted] only posted to his checking account one

time.

We are unable

to refund the NSF fees Mr. [redacted] is requesting because only one payment was

drafted from his checking account. If

Mr. [redacted] feels he was charged the NSF fees in error, he will need to dispute

the fees with his financial institution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The second payment applied to my account froze my funds therefore not allowing my 5 transactions to clear. The Bank gave me proof that two payments were applied only one was completed. I submitted this proof twice to Conns. According to my bank they were at fault by submitting the payment twice. Had only one payment been applied my 5 transactions would have cleared. I want my $[redacted] returned. I was burdened financially at the time this occurred. I feel it is not right for company's to expect customers to be held responsible for the mistakes their employees make. This money may not matter to you but I work hard for my money and expect it back.

Business

Response:

Thank you

again for the opportunity to respond to Mr. [redacted]’ concerns regarding NSF

fees he received at his financial institution.

Conn’s is

unable to refund the fees because we only processed the payment to post from

his account one time.

If Mr.

[redacted] feels the NSF fees were charged in error, he will need to dispute the

charges with his financial institution.

Review: I purchased a couch and loveseat from Conn's in 7/2014. Since, July I have called the office eight or nine times. They sent a technician out stating that the new furniture I just purchased was not any good and he could try to fix the broken arms and broken legs. Now after several months of complaining and speaking with the manager I am told that only the love seat can be repaired and nothing for the couch can be done. I purchased both the love seat and couch new and I should not have this problem at all. I should be given a new replacement living room suite without having to pay another deposit. This is the second living room I have received from Conn's and I am still having problems.Desired Settlement: I am requesting that Conn's replace the new furniture purchased in 7/2014. I called the company and complained in 8/2014, less than 30 days to inform them the couch was broken. I have pictures of the furniture that can be provided upon request.

Business

Response:

Thank you for the opportunity to

respond to [redacted] complaint. Our records show on 11/12/13, [redacted] purchased a [redacted]

furniture set from us which consisted of two pieces; sofa and loveseat with a

48-month Furnituregard Plan. [redacted] elected to pick up her

furniture. We show on [redacted] elected to pick up her sofa and loveseat

from her local warehouse located in [redacted] signed acknowledging

her sofa and loveseat was received the warehouse in good order.

We received [redacted] complaint and found due to prior issues with her [redacted] furniture set dated

from 1/06/14; on 4/09/14 an exchange was approved for [redacted] to re-select a new furniture set. On 4/21/14, [redacted] elected a [redacted] furniture set which consisted of two pieces; sofa and loveseat with a

48-month Furnituregard Plan. [redacted] also elected to pick up her

new furniture set from her local warehouse in [redacted] signed

acknowledging her sofa and loveseat was received from the warehouse in good

order.

After receiving [redacted] complaint and reviewing her service history Conn’s has agreed to exchange her

loveseat; the sofa at this time does not qualify for an exchange and is

repairable, we will continue with repairs. [redacted] has been contacted

regarding this matter.

If we may be of further

assistance, [redacted] may contact us at [redacted].

Kind regards,

Review: I purchased an Asus computer for $in August From the very beginning, the 3rd day the computer would not stay connected to the any network, whether it was my home, work, public, or tethering through my phoneI sent it back to them for repair and just got it back yesterday on September 04, I still have the same issuesThey'd like me to again drop it off again and be without it again for two to three weeksThis is ridiculousA brand new computer should not need serviceI am not willing to make payments while the product is sent back again to be servicedIf they've gotten a defective product from a manufacturer, I shouldn't have to wait until the troubleshoot the problem and continue to be responsible for paymentMrs[redacted] from the corporate office refused to consider that a consumer should have the right to have a functioning productIf I entered into an agreement to pay for a product, there priority should be to provide a product that functions or replace it brand newDesired Settlement: I'd like to have the contract cancelled and return product or new productAlso make no payments as I am without the product and can't utilize it
Consumer
Response:
I do not have a warranty
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint
As they have stated, I bought the computer back on 07/12/Since the first week the computer has given me issuesInitially I thought it was my network that had the issues so I didn't bother to complain because I called my cable provider but all my other three computer were working fine and I also had issues anywhere else I went to connect to a network as well, even when tethering through my phoneI then realize later that it was the computer and not the networks that I am connecting to, which I happened to complain after the day periodA day period is not possible to assess any issues with the laptop as there could have been a number of other reasons that the laptop wasn't workingWhich is why I decided to trouble shoot any other possibilities as I was certain that it couldn't be the computer as it was brand newTo ,y dismay, it is the computerIf I purchase anything form a store and it doesn't function correctly, I can get a refundI shouldn't be forced to keep a nonfunctioning computerCustomer satisfaction should be this company's key approach(the customer should always be satisfied)I have taken this computer back to the company twice and they are stating that there is not anything wrong with the computerI have installed other software(that has been lost),who will refund the cost for this software that I downloaded and paid for the is no longer useful? The McAfee trial period has ended(my computer has been with the company most of the trial period) so I am not able to take advantage of that free trial period as my computer was supposedly being repairedI have lost time not only calling to get this problem resolve but also use of the computer for which I purchased it for WORK!!!! I was not able to utilize the laptop, therefore having to continue to use a old computer that didn't work as wellThis has been a total loss for me and They want me to bring it back to themAbsolutely not!!!! I have complained a third time but I am not sure the problem can be resolved without replacing the laptopI have spoken to the repairman and he has stated that the software needs updating and there is nothing wrong with the laptop when they get it to repairThat is not the case when I have itI have several videos that show what the laptop is doing when I connect at home, my office and when tethering from my phoneIt can't be all my networks not functioning, it has to be the laptopI will just file a small claims case and be done with the issueI refuse to pay for an item that does not work properly and spend any more of my precious time on giving the benefit of repairing itIt has not been repaired within the last two months and I am afraid they don't have any good intentions on repairing the laptop of any concerns that I am not satisfied with a non-functioning laptop that I have paid $I am not sure why Conn's was sued in the beginning but I am sure that The class action lawsuit is a valid complaintIt is such a pity that companies like this don't pride themselves in customer satisfaction as the customers are those that keep the company functioningI am sure to let friends and family know that Conn's is most definitely not the place to shop!!!
Regards,
Business
Response:
Thank you for the opportunity to respond to Mrs[redacted] additional
commentsAs previously stated after the technician assessed Mrs[redacted] computer he was unable to duplicate the problem connecting to
the network and after running diagnostic test no problems were foundTherefore,
we are unable to honor Mrs[redacted] requestMrs[redacted] computer is covered by a
year manufacturer’s warrantyIf Mrs[redacted] does not want to bring her computer in for a Conn’s technician
to assess, she may contact the manufacturer directly
If we may be of further assistance, Mrs[redacted] may contact
us at [redacted]

Review: I purchase a queen size pillow top mattress set with the warranty. The mattress has a large sink hole on the right side of the bed. Conns sent out a tech to take some pictures and conducted an investigation. I was contacted by a representative and they told me that would not be able to honor the warranty because my bedframe did not have a center bar. This was the first time that I heard anything about my bed needing a center bar on the frame. I have never heard of a queen size bed needing a center bar. I told them that the bed display in the store didn't have a center bar, the sales person didn't tell me about a center bar and the delivery guys didn't mentioned anything about a center bar when they set my bed up and I asked how was I supposed to know center bar was needed. They apologized and told me to purchase a center bar and if that doesn’t work, they can reopen my claim in 90 days and see if they can honor it then. I told them that my warranty goes out in November 2014 and if my bed is already has the sink hole, I don’t see how that would fix it. I told them that I bought a mattress set with a warranty and they should honor my warranty or give me my money back. They told me that they would not be able to do either.Desired Settlement: I would like Conns to honor the warranty and replace my mattress or give me a full refund

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.

Our records show on [redacted], Mrs. [redacted] purchased a [redacted] top

mattress with a 48-month FurnitureGard Plan.

We received Mrs. [redacted]’s complaint and found she contacted our

service department on [redacted] stating the mattress was sinking. A service

appointment was scheduled on [redacted]; upon inspection the serviceman found the

mattress was soiled on the upper portion of the mattress, a ¼” depression on

the left side, a 2 ½ “ depression on the right side and the frame did not have

proper center support. On [redacted], a service claim representative contacted Mrs.

[redacted] to inform her after reviewing the inspection; the photos displayed the

mattress being used on an inappropriate bed frame which voids the warranty.

Although Mrs. [redacted]’s mattress does not meet the qualifications

for an exchange due to that mattress does not have proper support, Conn’s has

agreed to exchange her mattress only under the terms and condition of the

FurnitureGrad Plan. Mrs. [redacted] may visit her nearest Conn’s to re-select

another mattress up to $129.99 which is the original amount paid for the

mattress. If Mrs. [redacted] selects a mattress that is more than the credit

given, she will be responsible for the difference in price. Mrs. [redacted] will

be responsible for providing the proper support to her frame to ensure proper

use of the mattress.

If we may be of further assistance, Mrs. [redacted] may contact us directly

at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

When I purchased the mattress set no one every told us in person, by phone or in writing that a certain type of bedframe was needed. You would think this information would have at least come from the guys that delivered and set up the mattress set. It is not good business practice to all of a sudden tell me about a special bedframe being needed after I contact them to use my warranty. I have since found and reveiwed my contract, I do see that we even purchased a bedframe and no where on the contract is stating that a center bar is need to valiadate the warranty. Conns should realize the ball was drop on their side and honor their warranty. They should act like a company that value and wants to keep their customers.

Thanks

Review: I called Conn's on [redacted] requesting for my T.V. to be repaired. Issue, big red line running from the top to the bottom of my newly purchased 75 inch screen television. Conn's scheduled a tech to do work on [redacted]. The morning of [redacted], the tech called me for directions, and notified me about a service fee. I corrected him, stating that this was a warranty job through Conn's, so there should not be a service fee, and he replied, "Who's Conn's?" I let him know the company that scheduled him to work on my T.V., and he informed me that he does not repair T.V.s, only appliances, and he does not have a contract with Conn's. I called Conn's, and they stated that they called the wrong 3rd party vendor for my area. The rep said she will reset the ticket to get someone else out. I asked for Conn's Policy in regards to their time frame for getting someone out, since I had already waited 2 weeks, and she stated 30 days from the date of the ticket, so with her resetting the ticket, they now had a new 30 days. I expressed that this was unfair to me since it was their error, and even spoke to another rep, who both said it's nothing they can do. From [redacted], I waited to hear from Conn's, nobody called to give me a date and time for repair. I called on [redacted], and the rep stated the ticket had been closed because they did not have a serial number for the T.V. I let him know that nobody ever asked for the serial number the first or second time I called. He said he will create a ticket, now with the serial number, giving a new 30 days. I was very displeased with this, so he transferred me to the resolution department. I expressed my concern to the rep, and she stated that it looks like the first ticket was closed because the tech did not have the proper serial number, and no reason listed for second ticket closure. I told her that that was not true, and Conn's employees just wrote something in the notes to cover their tails. Meanwhile, I am still waiting for my T.V to get repaired, and even today, the reps could not give me a date and time for work, just a promise that someone should be calling me in 24-72 hours to schedule a time to come out, and she said she would send an email with my concern to resolution, she could not 'cc me on the email, and someone should contact me from that department inn 24 hours, but it sometimes take longer.

I called Conn's on [redacted] requesting for my T.V. to be repaired. Issue, big red line running from the top to the bottom of my newly purchased 75 inch screen television. Conn's scheduled a tech to do work on [redacted]. The morning of [redacted], the tech called me for directions, and notified me about a service fee. I corrected him, stating that this was a warranty job through Conn's, so there should not be a service fee, and he replied, "Who's Conn's?" I let him know the company that scheduled him to work on my T.V., and he informed me that he does not repair T.V.s, only appliances, and he does not have a contract with Conn's. I called Conn's, and they stated that they called the wrong third party vendor for my area. The rep said she will reset the ticket to get someone else out. I asked for Conn's Policy in regards to their time frame for getting someone out, since I had already waited 2 weeks, and she stated 30 days from the date of the ticket, so with her resetting the ticket, they now had a new 30 days. I expressed that this was unfair to me since it was their error, and even spoke to another rep, who both said there’s nothing they can do. From [redacted], I waited to hear from Conn's, nobody called to give me a date and time for repair. I called on [redacted], and the rep stated the ticket had been closed because they did not have a serial number for the T.V. I let him know that nobody ever asked for the serial number the first or second time I called. He said he will create a ticket, now with the serial number, giving a new 30 days. I was very displeased with this, so he transferred me to the resolution department. I expressed my concern to the rep, and she stated that it looks like the first ticket was closed because the tech did not have the proper serial number, and no reason listed for second ticket closure. I told her that that was not true, and Conn's employees just wrote something in the notes to cover their tails. Meanwhile, I am still waiting for my T.V. to get repaired, and even today, the reps could not give me a date and time for work, just a promise that someone should be calling me in 24-72 hours to schedule a time to come out, and she said she would send an email with my concern to resolution, she could not 'cc me on the email, and someone should contact me from that department in 24 hours, but it sometimes take longer.Desired Settlement: I want Conn's to repair the T.V. ASAP, or let me take it back to the store to exchange it for a new one. I still have the box, and all original paperwork.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show on [redacted]

purchased a [redacted] 75” LED TV from us with a 49-month Repair Service

Agreement. [redacted] elected to have her television delivered;

we show she signed acknowledging her television was delivered and received on [redacted] in good order.

We received [redacted]’s complaint and found she

initially contacted our service department on [redacted]; stating her television had a vertical discolored line displaying

on the screen. We reviewed [redacted]’s service history and

found there was a service delay. Therefore, Conn’s has agreed to exchange

[redacted]’s television; she has been given a credit up to the

original amount paid which is $[redacted]. We contacted [redacted]

and she is aware of her exchange approval and was also informed she will need

to visit her local Conn’s location to initiate the exchange. We sincerely

apologize to [redacted] for the experience and any inconvenience that

has been caused as a result of the delay.

If we may be of further assistance, [redacted]may

contact Customer Service Department at [redacted].

Kind regards,

Review: I purchased a living room set from Conns and since my initial purchase I have had multiple issues 1. being billed for insurance coverage when I should not have been. I have home owners insurance that covers all my personal property so additional insurance was not needed I have yet to be reimbursed for this cost. 2. defective product. I had the initial living room set replaced within months of purchase due to defects. The second set has had nothing but issues. The maintenance person that came to address issues clearly stated "the furniture was not put together well at the time of assembly which will continue to cause you issues" I now have the same exact issue I was having with the furniture in [redacted] and I am now being told the furniture is no longer under warranty. I am being told that that warranty expired in [redacted] well I have been having this issue well before [redacted] which is clearly documented in their records.dDesired Settlement: I would like to have my furniture repaired or replaced

Business

Response:

Thank you for the opportunity to respond to [redacted].

[redacted]’s’ complaint. Our records show

on [redacted] purchased the [redacted] furniture set which consisted

of three pieces (sofa, loveseat and recliner) with a 1-year limited

manufacturer’s warranty. We show on [redacted]; the manufacture approved an

exchange on [redacted]’s complete furniture set due to all items were

deemed non-repairable. [redacted] re-selected the [redacted]

furniture set which consist of three pieces (sofa, loveseat and chair) all with

a 1-year limited manufacturer’s warranty and received delivery in good order on

[redacted].

After further research we found [redacted].

[redacted] contacted our service department on [redacted], stating something was

sticking out the back of her sofa. A service appointment was originally

scheduled on [redacted] however; [redacted]’s appointment was rescheduled for

[redacted] due to the serviceman was unable to locate her residence. During

inspection, the serviceman found the frame on the sofa was coming apart and was

able to reattach the loose frame with metal brackets and screws to complete

repairs. We have no indication that **. [redacted] has attempted contacted us

regarding any further service needs on her furniture since her repairs were

completed on [redacted]. Our records show as of [redacted]’s

warranty has expired and no additional coverage was purchase to cover future

repairs.

At this time we are unable to honor [redacted].

[redacted]’s request for an exchange; based on the serviceman’s report the sofa

was repaired on [redacted] and no further issue were reported regarding her

furniture since her last completed service call. [redacted] no longer has

coverage on her furniture to continue with further repair needs.

If we may be of further assistance, [redacted]

may

contact customer service at [redacted].

Kind regards,

Review: On [redacted], I purchased a [redacted] sectional (a purchase price of $3074.26) from Conns in [redacted]. In good faith I put $1000 down on my purchase so I could pay it within 12 months (this $1000 payment was not required). I was told my purchase would be delivered on [redacted]. Here's the details of my delivery problem and defective merchandise Conn's delivered to me:

1.) Sectional delivered on [redacted] - missing 1 piece - WEDGE (we were told we would receive a credit of $139 -delivery charge)

2.) Wedge delivered (unsure of date of delivery) - has cut on the back of wedge upon delivery -Called within 24 hours to Conn's

3.) Wedge picked up [redacted]and another one delivered that was damaged -DEFECTIVE (Called Conn's within 24 hours per Furniture Inspection Sheet)

4.) [redacted], Representative from Conn's, [redacted] came to inspect furniture. He immediately told my [redacted] "the wedge is NOT suppose to be like that. He then took picture of wedge and sent to his supervisor. We told [redacted] we would video this because of the continuous problems with Conn and delivery of wedge. [redacted]'s supervisor spoke to me and said "she viewed the picture of the wedge and it is damaged and they will be delivering another one. We called the Conn's [redacted] store and spoke to manager [redacted] and he said he would give us another credit of $100 for the problems we keep having with the wedge. (FYI -we recorded your Representative [redacted] telling us and his supervisor the Wedge is damaged.)

As of today, [redacted] after numerous calls, emails to customer service I still have your defective merchandise in my home. I spoke to your agent [redacted] (#[redacted]) on [redacted] and she said [redacted] (supervisor) denied the delivery of the wedge on [redacted] after they told me for the 2nd time to send pictures of defective wedge. I have beg for [redacted] supervisor at [redacted]'s location or someone to come inspect the wedge. My home is within 10 minutes of the store and NO ONE came by to inspect the wedge from the store. The person who came by was from Conn's delivery department. I was offered $239 of credits for these problems with delivery of wedge and defective merchandise. I was told they will send me email to confirm credit and as of this date they has not sent me confirmation of credits.

On [redacted], I called again to inquire about my defective wedge and I spoke to ([redacted] Agent#[redacted]) and she told me she would send someone to re-inspect the wedge. She gave me invoice #[redacted] and said we should hear from one of their agent within 72 hours to set up appointment to inspect wedge. On today [redacted], I just received a call from a Furniture repair company saying that Conn's was sending them out on [redacted] to repair the wedge. I asked them what are they going to do and they told me they would put cushion where it is missing the cushion on the bottom of the wedge.

This is NOT ACCEPTABLE to me. There is a defect in the furniture and I came into your store in good faith and purchased a sectional that Conn's advertise on their showroom floor. The sectional in my home is not the sectional you are advertising online and store show room floor. I've been begging for delivery of a wedge since [redacted]. Now, Conn's wants to send someone to come in my home and remake/repair a leather wedge that is defective. I have pictures of the wedge at my home and the wedge in the store. I have a video of [redacted] telling us and your his supervisor the wedge is damaged. I DO NOT want some one to come in my home and do a TEMPORARY fix to this wedge and 6 months later we see the same defect. I am requesting to speak to the Corporate Office immediately. I have done enough trying to get help in this situation. I am mentally tired from being handled in a non chalant way by the Representatives from Conn. They were very happy when they sold me this sectional and I put $1000 down on [redacted]. But, now no one wants to talk to me and take care of this matter.Desired Settlement: I DO NOT want a repair company to come and repair the leather sectional (wedge) that Conn delivered in my home. This furniture is defective and we have on video where two of your agents told us it is damaged. This is false advertising. Fraud! Your agents has made me feel as though it is my problem that you delivered me defective merchandise.

I would like my full down payment of $1000 and my 1st payment of $87 refunded back to me immediately. Which is a total refund of $1087 immediately. I would like for Conn's to come and pick up this defective merchandise and send it back to the manufacture [redacted] where they know they can get credited back what they paid for it.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted];

[redacted] purchased the [redacted] Putty furniture set which consist of

three pieces (sofa, love seat and wedge) all with a 1-year limited

manufacturer’s warranty and received a free 32” television with her purchase.

After

further review, we found [redacted]’s wedge was damaged upon delivery

therefore; an exchange was approved and her new wedge was delivered on

[redacted]. We show [redacted] was offered a delivery concession of $139.99 due

to the inconvenience. Our records show [redacted] contacted Conn’s delivery

the same day stating the wedge was damaged. A representative from our delivery

team went to [redacted]’s residence the following day ([redacted]) to take

photos of the alleged damages. After reviewing the photos provided by the

delivery team, [redacted]’s initial claim for an exchange was denied. [redacted].

[redacted]’s complaint has been escalated to upper management for review, after

further consideration Conn’s has agreed to exchange her wedge. [redacted] may

contact her nearest Conn’s location to initiate the exchange.

Although

we are unable to honor [redacted]’s request to return her furniture and

receive a refund, we have submitted a request to process [redacted]’s

delivery charge of $139.99 as well as $100.00 to her account as originally

offered.

If

we may be of further assistance, [redacted] may customer service at

[redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

ATTENTION Revdex.com - Conns did not set up delivery of wedge. Therefore I cannot ACCEPT their offer. As requested I called the store to set up delivery of my wedge and spoke with [redacted], Assistant Manager of [redacted] Store. [redacted] does not have information regarding this matter to assist me. He said he could not see any information regarding delivery of a wedge and my request has been DENIED. This has been my response since [redacted]. No one at Conn's has been able to take care of this matter. They all say one thing to me and makes no notes on my file for the other Representatives to view and handle this situation. Conn's is also not truthful about damaged wedge when I have a video copy of two of their Reps saying the wedge is damaged. Revdex.com, Conn's wrote a statement to close this complaint but has NOT told you the TRUTH. I DO NOT want to deal with CONN's ever again. Please have them to refund my money because again they DID NOT do as the letter they wrote to you. I need help in this situation immediately.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s additional comments. Our records

show there was a delay scheduling delivery for the [redacted] wedge due to the item

was not available for immediate delivery however; [redacted] is currently

scheduled to receive her new wedge on [redacted], if she is available. We

confirmed that the delivery concession for $139.99 as well as the $100.00

offered has been processed however; the credit has not posted to [redacted]’s

account. We ask [redacted] to please allow 7-10 business days from today for

the credit to reflect on her account. We apologize for any inconvenience [redacted].

[redacted] experienced as a result of the delay.

If we may be of further assistance, [redacted] may contact

customer service at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Per offer from Conn's the wedge was NOT delivered on [redacted]. We had to take off from work to wait on delivery of wedge and no one called nor did they come by. This has been my problem for day of purchase with Conn's. No one follow-up and take care of the situation. If they are going to deliver a wedge someone needs to call us and let us know when so we can again take off from work. This is an inconvenience to us. [redacted] keeps making an offer and is getting in touch with the delivery team nor any other Conn's representative.Revdex.com please ask them to refund our money. This is harassment. We keep waiting and they keep changing their stories and NOW again we still have a damaged wedge in our home. No delivery on [redacted]. This is truly unacceptable that we as customers has to be treated in this manner. I just wanted what they had on their showroom floor or I need a REFUND now.[redacted]

Regards,

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s additional comments. We

attempted to contact [redacted] on [redacted] to discuss her concerns however;

we were unsuccessful in our attempt and were unable to leave a voice message to

return our call due to the mailbox was full.

To

better assist [redacted] regarding her concern we ask that she contact us

directly at [redacted] in attempts to resolve this issue.

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

They don't keep up with promises. They "strong" arm you. They are rude condescending ,lie about where drivers are and are not. Time frames are never consistent. The pieces are supposed to be delivered or not delivered appropriately with the appropriate pieces to put the product together for you. They are in home until way past 11:30pm. No calls to say they are going to be late. When I call I get the run around. Wait all day to get a table for the third time. Extreamly angry.

Review: On 07[redacted]/2014, I purchased a dining room set at the Plano location. The entire dining room set was on display and included a sideboard. Conn's was running a special that day. The contract included the sideboard, and at the time of sale, I was given the impression that the entire set would be available. At no point did the salesperson mention that the availability of any piece of the set was "unknown." I have never heard of a furniture store doing anything like that. The day before the set was to be delivered, we received a call that the sideboard was not with the shipment, so the manager said that since they could not deliver PART of the order, to keep us from having to delay the delivery, they could take the sideboard off the contract on the "back end" and let us know when it's available and add it back on. So, I said OK, but asked them to please let us know ASAP when the sideboard would be available. I have requested an availability date multiple times and the salesperson has not given me any availability dates. Second, our payment is THE SAME even though they took the sideboard off the contract. However, a new contract was NOT drawn up and the copy I have STILL has the sideboard... Bottom line: I would NOT have bought this set if the sideboard was not included, and now I don't know if it will ever be available, nor do I understand how they plan to add it back on "on the back end." I have communicated my frustration to the salesperson but have not been offered any satisfactory response - in fact, my last communication went unanswered.Desired Settlement: We entered into a contract for a dining room set that includes a sideboard. I want that sideboard and I want a SPECIFIC date on which it is going to be here. If the store did not know about availability of the product, it should not have been FOR SALE. If the store still has a sideboard on display, they can give me that one, plus a refund for it being "used." If they can't do that, then I want a complete refund and cancellation of the contract at their expense for failure to fulfill.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]'s

complaint. Our records show on 7/**/14, Mr. [redacted] purchased a [redacted] dinette set which

consisted of eight pieces; (six) side chairs, sideboard, and table. Mr.

[redacted] also purchased a [redacted] console and elected to have his

items delivered. We have received Mr. [redacted]'s complaint and confirmed prior

to Mr. [redacted]'s delivery the sideboard he purchased was on back order. On 7/[redacted]14, Mr. [redacted] received his dinette set excluding the

sideboard; we show the sideboard was cancelled from his invoice and a credit of

$649.99 was applied to his account on 7/**/14. We have confirmed the sideboard is now available, Mr.

[redacted] may visit his nearest Conn's to purchase the sideboard and sign a new

contract. We sincerely apologize to Mr. [redacted] for the experience and any

inconvenience that has been caused.

If we may be of further assistance, Mr. [redacted] may

contact Customer Service at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The sideboard was delivered to me on 08/**/2014.

Review: I sent back the service cancellation forms to Conn's around 7/12/201......and according to their email "quotes"....

"Your cancellation request has been received. It is in process. Please allow 14-21 business days for this to be processed.

Thanks,

Warranty Receivables

But I never receive no proof that they cancelled the service agreements yet, over 3 months now.Desired Settlement: Change my "retail installment contract" for 32 months in the amount of $142.00 a month to the amount less the 3 service contract and less the property insurance charges.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#4[redacted] stated he has

requested to cancel the insurance and the warranties on the accounts.

According to our

records, [redacted] signed a 32-month retail installment contract on June 18,

2014. That contract also included the

Repair Service Agreements on his merchandise as well as property insurance. We have attached a copy of [redacted]’s

payment history to validate that the service agreements and the insurance have

been canceled and credited to his account.

The invoice

credits applied will not reduce the minimum monthly payment due on the account.

The next payment of $142.34 will be due on October 18, 2014.

We value [redacted] as a customer and appreciate the opportunity to assist him with this

matter.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: We paid our account in full via of telephone with a representative of Conn's. She gave us the payoff amount and we paid it. Months later we received a bill for over $2000.00 saying we now owed the interest because the account was not paid off timely. I contacted the corporate office many, many times with no help at all. I asked them to go back and listen to their recording of the conversation with me on the date the account was paid off. Nothing!!! I went into the store. The sales rep at the store said that it was the insurance on the invoice in the amount of $262.98 that they did not tell me about that they had added interest to. I again talked to corporate office. I did authorize insurance and relayed this to the corporate office. Still no help!!! We began getting at least 5 collection calls a day for months. I did pay a few payments because of their threat to turn us over to the Credit Bureau. This was against my better judgment but we were in the process of buying a house and did not want our credit ruined. We have had approximately 5 accounts with Conn's and have always paid them in full without paying interest. This has been a nightmare! I now found out they did turn us over to the Credit Bureau and we are very upset. We are still receiving calls everyday from a Debt Collection Agency.Desired Settlement: We want this removed from our Credit Report!

Business

Response:

Review: We had an account at Conns. We bought a car the end of last [redacted] We included in our car deal extra money to pay off some bills, Conns being one of them. We got our check from car dealer about the second week of December. We went to the Conns on [redacted] in Oklahoma City to pay-off our account in FULL. We did so. Sometime around [redacted] of this year([redacted]) we start getting phone calls from Conns. We get anywhere from 3 to 4 phone calls a day, including Sunday. They seem to think we owe them still on our account. We walked into the store and paid it in full JUST as I explained. These phone calls NEED TO STOP!!!!!!!!!!!!Desired Settlement: NO MORE PHONE CALLS, ACCOUNT IS PAID IN FULL

Business

Response: