Conns Appliance, Inc.

Review: I bought a computer $497.88, warranty $249.99, Linksys $169.99..Total $917.86. Taxes $110.00, Finance $193.00..Grand total $1220.86. I have made a total of $1313.02 payments. I show they owe $92.16.I have made numerous phone calls trying to get this settled. Now they are saying my account is 0 balance but they say they do not owe me any credit.If you do the math 1220.86 - 1313.02 = 92.16Please settle this dispute.Desired Settlement: I would like a check for a refund of $92.16

Business

Response:

Review: Positive or Negative? I recently made a large purchase at the Conn's store in my are (store #[redacted]). The salesman was beyond exceptional. He took his time explaining specifications to my wife and I then helped us pick our "perfect" appliance. As the promo promises our delivery was set for the next day. This is where the situation takes a turn for the worse. I wait all day Sunday for the delivery technicians to get my appliances to me and finally after dark they call they are on their way. At this point the long wait had none of my attention I was just excited for our new appliance. Two men walk in wearing their pants below their butts and proceed to impose poor professionalism and bad attitudes on my wife and I. They decide not to install the appliances for very "shady" reasons. This is after they break my original appliance. I call the store while these men walked out of my house I went to hand them the phone so they could get this matter sorted out and they are already starting to pull out. I knocked on the truck door and the passenger jumped out screaming obscenities at me.They stopped the truck and a few moments later the Police Department shows up at my house responding to a call of destruction to the delivery truck. They took pictures and decided to let the technicians go but stay with my wife and I to assure the delivery drivers weren't coming back in retaliation. I have been on the phone for about 12 hours now and they all still seem baffled and keep passing the blame to other departments. I am a heart patient and have a toddler in my home to which these appliances are vital for. I have spoken to 5 Managers numerous employees and spent almost two thousand dollars. I have taken costly time off of work and have nothing to show for my time never to be given back. This is by far the unprofessional business transaction I have ever dealt with. I find it convenient for the store that the [redacted]) is in Dallas and no one knows when he will return! Terrible business.Desired Settlement: My intentions of this complaint is to educate other hard working people like myself. This issue was never fully resolved by Conn's and that is disheartening knowing how much I have spent and lost. However I will continue to climb the ropes till I get some type of compensation. At least the delivery charge could have been waived since the delivery men caused this fiasco. Maybe a discount small enough to accommodate the taxes on my account...I just feel so taken advantage of!

Business

Response:

Review: My grandmother, [redacted], had bought furniture and on the invoice she had it stated the furniture would be delivered on Friday, [redacted]. Saturday we still didn't have anything. We had to reschedule doctor's appointments because they said they were coming. It was a complete inconvenience. I called Saturday and by the end of my calling everyone, I had spoke with 6 people. I was beyond infuriated. What I found out Saturday was that the delivery date was changed to the [redacted] and nobody had called to inform us. I also spoke with shipping and receiving and found out that they didn't even have it in the system that we had even bought furniture. The most shocking part of my talking with Conn's was I found out how unprofessional and rude Conn's corporate office was. I spoke with 4 different people there and got hung up on once. I know that I will never shop there or refer anyone to that business. I would honestly rather get furniture out of a dumpster than deal with the amount of ignorance I dealt with within Conn's business circle.Desired Settlement: If we could get a discount on what we bought that would be great. Otherwise we just want to warn other customers of the inconvenience, unprofessionalism, ignorance, and stupidity they will have to deal with if they decide to buy from Conn's.

Business

Response:

Review: I was promised a refund of 10% of my purchase price plus the $129.99 delivery fee for a total of $527.48.

On [redacted] I purchased $4,301.72 worth of products from Conn's. I was promised a delivery date of [redacted]. On [redacted] they showed up without all of my order. I was promised the rest would be delivered [redacted], they no showed that evening. I spoke to the store on [redacted] and again they promised I would have the mattress on [redacted]. Again, the mattress did not show up. On [redacted] I spoke with the assistant manager who said he would personally deliver the mattress on the morning of Saturday [redacted]. He promised that for my trouble and lack of follow through, the store would reimburse me 10% of my purchase price plus the $129.99 delivery fee by taking the total amount of $527.48 off of my account. I have filed 2 complaints with the Conn's help desk, promised calls within 72 hours both times and have NEVER received a call from them. I have spoken with the manager at Conn's, the assistant manager and several employees regarding this issue. None have followed through with the refund. The manager, Chase has promised me himself at least twice that he would take care of it. He is very rude and still has not taken care of this.Desired Settlement: I am seeking a refund of $527.48 by way of check made payable to myself or by taking it off the total of my account.

Business

Response:

Review: I paid 600 for a repair service with conn's for my laptop. My laptop crashed due to a faulty fan causing the laptop to overheat. I sent the laptop for repair. When I got it back it worked for a while and stopped working once again . I opened the laptop and saw that the fan was never replaced the first time. So I took it back again. It took 1 week before they even looked at the laptop. now three weeks have passed and I still have not received my laptop back. It seems as if they are taking their time on purpose. I have called many times and no one seems to want to help me.Desired Settlement: I would like a refund for the service plan.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show 2 service orders on file regarding [redacted] notebook that was purchased with us on 2/18/12. [redacted] contacted us on 3-9-13, stating his computer was going to a black screen. Upon inspection the technician found the notebook needed to be restored, no parts were replaced and the notebook tested OK. [redacted] contacted us again on 12/9/13, upon inspection the technician found the fan needed to be replaced, the part was ordered and installed on 12/26/13, while testing the notebook it continued to freeze. Due to the repair delay an exchange request was submitted and approved on 1/4/14. [redacted] has been contacted and is aware of the approval. We sincerely apologize to [redacted] for the delay, if we may be of further assistance, [redacted] may contact us at [redacted]

Review: I have been having problems with items I purchased. I called at the beginning of Dec. 2013 to have maintance done again but this time its on all of the items purchased. I called for service and was refused service. So I called the Furniture department manager at the store where I purchased the items and told him about my problems he advised me not to worry my items were covered the first year thru Conn's and he referred me to Conns Customer resolutions dept. to have it taken care of. So I spoke with [redacted] at the [redacted] and she advised me that yes my furniture is covered for the first year thru Conn's and that she would ensure I would receive service so in the next couple of days I received a call for a service appointment on 12/** but I would be out of town so it was scheduled for 12/** I received a call on 12/** that due to a emergency I was being rescheduled to 1/**.The tech came out and advised that the problems were due to poor workmanship the sleeper sofa and love seat had multiple staples coming through the furniture from the inside covered so he pulled some out but stated when the parts came in they would have to be fixed from the inside. He looked at the recliner and stated there was no foam cushion between the wood and fabric which was causing the fabric to crack on both sides. He told us the would have to redo the back of the recliner by putting in the foam backing and recover it.The tech stated he would order the parts & call me to schedule a day to come out to repair once the parts were in.Desired Settlement: I received a call from Conns saying they wouldn't fix the recliner even though it's a workmanship problem. I pay my bill I have had multiple problems with this furniture I just want my recliner fixed and Conns to honor their word and fix it

Business

Response:

Review: WE HAVE HAD NOTHING BUT PROBLEMS FROM CONN'S. THE FURNITURE IS FALLING APART, AND THEY REFUSE TO FIX IT. WE PURCHASED THE FURNITURE GUARD, AND STILL WILL NOT REPLACE THE BROKEN FURNITURE. THEY WILL NOT HONOR THE AGREEMENTS THEY MAKE ON THE ACCOUNT. THEY CONTINUE TO HARASS ME AND MY WIFE ABOUT PAYMENTS THAT ARE NOT DUE. IT HAS BEEN A NIGHTMARE. THEY HAVE RUINED MY CREDIT AND HAVE MADE MY LIFE MISERABLE. THEY WILL NOT HONOR THEIR CONTRACTS, OR PAYMENT ARRANGEMENTS.Desired Settlement: THE ACCOUNT FIXED. THE PAYMENTS REDUCED LIKR THEY ARE SUPPOSED TO BE. THE FURNITURE REPLACED. THE CREDIT BUREAU CORRECTED.

Business

Response:

Review: We ordered a sofa from Conn's and when delivered on February [redacted], 2014, the delivery men got the sofa half way into our living room and noticed they had scratched the back, I told them it was fine, it would be against the wall, and the scratches were minimal. They then told me they could not leave the couch, so they left with our sofa, stating it would not fit. (as I stated earlier, it was half way into the door) I went into the store on Monday and selected a new sofa and added an air conditioner to our order. It was supposed to be delivered to us on February [redacted] 2014. We receive a call that morning stating the delivery men had damaged our chaise lounge, but would bring half the sofa and the other half the following week. I told them I wanted it delivered all at once. The following Saturday, March [redacted], 2014, they stated they tried calling three times to set up delivery date. We never received a phone call. Conns has not tried to resolve the issue, they stated they would call and have never returned our calls. We have wasted three Saturdays waiting on our furniture, and no resolution.Desired Settlement: We ordered a sofa from Conn's and when delivered on February [redacted] 2014, the delivery men got the sofa half way into our living room and noticed they had scratched the back, I told them it was fine, it would be against the wall, and the scratches were minimal. They then told me they could not leave the couch, so they left with our sofa, stating it would not fit. (as I stated earlier, it was half way into the door) I went into the store on Monday and selected a new sofa and added an air conditioner to our order. It was supposed to be delivered to us on February [redacted] 2014. We receive a call that morning stating the delivery men had damaged our chaise lounge, but would bring half the sofa and the other half the following week. I told them I wanted it delivered all at once. The following Saturday, March [redacted] 2014, they stated they tried calling three times to set up delivery date. We never received a phone call. Conns has not tried to resolve the issue, they stated they would call

Business

Response:

CASE ID: [redacted]

On March [redacted] 2014, you provided the following information:

Thank you for the opportunity to respond to [redacted] complaint. Our records reflect that [redacted] purchased a sofa and

chaise via invoice #[redacted] on 2/**/14.

Upon delivery due to the design of her home we were unable to push the sofa

past the wall located immediately within the door way. The customer was

informed that they would need to reselect. [redacted] contacted the store to cancel

the reselect on 3/*/14 and purchased an AC Unit today3[redacted]14 as a separate

transaction. We apologize for the inconvenience the [redacted] experienced. A

customer gift card is being sent to the customer as a goodwill gesture.

Kind regards,

Conn's Customer Relations

Review: 2 months ago filed a work order with conns to fix my furniture and it took them 2 months to even make the work order then 2 weeks ago the furniture tech from quality furniture come to fix one of the chairs he said the love seat need some parts they needed to order and it been 2 weeks since they repaired the chair and put order in for parts for love seat , just this last week I spoke to [redacted] from corp of conns and she said she was sorry for my inconvience and that they can give me 50 dollars for my inconvience and now today they are just giving me the run around I just don't want to deal with this no more and I talked to a lady named [redacted] in corp that told me if I want to return my merchandise that I need to fill out a form to go to conns and fill that out , when I did they said it would mess up my credit , im just tired of this and don't know where to turnDesired Settlement: I would like some kind of credit to my account and the 50 $ that was promised to me !

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 4/**/13, [redacted] purchased a Catnapper Torino Gliding loveseat and Catnapper Power

Gliding Recliner with a limited 1-year manufacturer warranty on both

furniture pieces, Hamlyn table, four Hamlyn side chair, and 43” Samsung TV

totaling $2922.70. Our records show on 1/**/14,

[redacted] contacted us regarding his loveseat and recliner; stating his

loveseat is not reclining and the recliner is tilting to the side when he is

reclining in it. On2/**/14, a service

call was scheduled and upon the inspection the technician found parts needed to

be ordered for [redacted]’s loveseat and found the recliner was missing a bolt

from its inside board; the bolt was replaced on the recliner. There was a

delay getting the parts needed for the loveseat due to them being on back order

with the manufacturer. [redacted] parts for the loveseat have arrived and he

is scheduled for service on 3/**/14.

We sincerely apologize to [redacted] for the delay obtaining the necessary part

needed to repair his loveseat. For the inconvenience [redacted] was mailed a

$50.00 gift card on3/**/14.

If we may be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I got behind on my conns account. In January of 2014 I set up an arrangement to get it back on track. They required a pre authorized payment set up in mid February to get my account back on track. On February [redacted] 2014 I called and told the associate I was paying off the account and I would like to cancel the automatic payment. That day I paid $6405.12 in cash which made my balance $0. On the [redacted] of February they hit my account for $309.96. Now after almost a week I am told they are gonna mail me a check in 7 to 10 days for $306.95 my payment amount minus a $3.01 processing fee. I don't understand how they can take a payment when the account has a 0 balance, and how they think they should keep the processing fee on a payment that I called to have cancelled. All I can say is you live and you learn. I will NEVER deal with Conns again. Guess the name should have been a hint. I have also referred friends and family and because of what is happening to me non of them will be returning to conns either.Desired Settlement: Every time I call I am told it is being processed and that department doesn't take calls from the public. [redacted]

Business

Response:

Review: I purchased a stackable washer and dryer from Conn's this past week. The unit was delivered on March 15th. It worked for one day. I called on March 16th and explained that the unit was no longer functioning. An exchange was scheduled and a replacement unit was delivered on March 18th. This one never worked correctly and another exchange was scheduled. I received the third unit on the 21st. Again, this unit did not function properly. The delivery men told me that the issue was the electrical outlet and not the washer/dryer and that an electrician would need to come fix it. This seemed a plausible solution due to the fact that three units had been delivered and all three malfunctioned. However, an electrician just left my home after checking the outlet, power supply to the unit and the unit's fuses. All were fine and in working order. He assured me that the problem was indeed the appliance. I called and spoke with the assistant manager at the Conn's on Gessner Road. His name was [redacted] or something similar. He said he will be calling back to schedule a fourth unit to be delivered. He assured me that Conn's would not be reimbursing me for the cost of the electrician's visit, which was $175.00. I am a recent college graduate with a strict budget and was not anticipating this extra cost, let alone the cost of continued laundromat visits after purchasing a new washer and dryer. This has been a fiasco that I should never have had to deal with. The least Conn's could do is make sure they cover the extra expense that they have caused me.Desired Settlement: Reimbursement of cost of electrician $175.00

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/13/14, Mrs. [redacted] purchased a GE stack laundry with a 24-month Repair Service Agreement, 3 wire dryer cord, dryer duct with clamps, washer hose, and delivery totaling $1596.56. Our records show Mrs. [redacted] was scheduled for delivery on 3/15/14. Mrs. [redacted] contacted us on 3/16/14, stating the laundry pair was not working. On 3/18/14, laundry pair was exchanged and the new pair was delivered on 3/21/14. On 3/24/14, Mrs. [redacted] contacted us again regarding her laundry pair; stating the washer does not go into its cycle and continue to dispense water even when the tub is full. A service call was scheduled for 3/26/14; upon inspection the technician found the washer had no problems and it was working up to the manufacturer specifications. The technician notated and advised the Mrs. [redacted] that he had tested the power outlet and found the power voltage dropped to 80 when the motor kick in this indicates a problem with the outlet. Therefore, we are unable to honor Mrs. [redacted]’s request for reimbursement.

If we may be of further assistance, Mrs. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Customer Relations

Review: In December 2013 I purchased a top loader washer and dryer and was not happy with them so in order to exchange them I was told I had to pay a $200 restock fee which I paid. I then chose another set which I also was not happy with and again had to pay a $200 restock fee, by this time I was really not happy because the manager of the Corpus store said he could not waive the fee even after I have had good paying history for 4 yrs. At this point I had already paid $1,206.65 into this account, the manager said upon us returning the merchandise and paying the $200 restocking fee we would get a refund from the Corporate store within 11 business days, we have the receipt where the local store accepted the merchandise on February **, 2014. At the end of February we started calling the local store manager and all he would say is that it was being taken care of from the corporate office so we would give it more time but then when we'd call him again and he would never return calls so we started calling the corporate office and they just give the run around stating that its still being researched, or that the request has been forwarded to a higher level, Well I'm still out $1,206.65 for returning their merchandise which I also paid so they could take back? The store name sure suits them perfectly - 'Conn's' where they Conn people.Desired Settlement: I would like my $1,206.65 that I paid into an account which should no longer exist because I No longer have the merchandise and I would like the $400 they charged me to restock both washer/dryer sets as settlement for the aggravating frustration I've had to endure by being told lies about us getting our refund in 11 business days and for the hours we have spent on the phone trying to get a straight answer but receiving nothing.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #[redacted]. According to our records, [redacted] purchased a top loader washer and dryer he was not happy with. He exchanged the items to the store and paid a $200.00 restocking fee. He then returned the second washer and dryer for the same reason and paid an additional restocking fee.

Our records indicate [redacted] was issued a refund of $1120.06 on 04/**/2014. This refund was for the total amount of the two payments he made less the delivery fee. We are unable to refund the restocking fees per our return exchange policy.

We value [redacted] as a customer and sincerely apologize for any inconvenience he experienced concerning this matter.

Review: On June 2012 I purchased a sofa and a love seat from Conn's.By Oct. 2012 a service request was submitted to Customer Service to inspect the sofa. The Service Tech found a manufacture defect with a staple that had protruded one of the seat cushions which tore scratched the leather.Customer Service mailed a replacement cover but what they failed to mention was that there was no guarantee on the color.The color on the cover is lighter, thicker trim, and lighter stitch. Now the sofa has one cushion lighter then the other.At one point a second Technician was sent over to take pictures and his comments were, "This sofa needs to be replaced".Customer Service Department refuses to solve this issue.I have made several attempts, but no one seems to listen or care.Here we are 2014 and I am still trying to resolve this problem.

Product_Or_Service: Jackson Furniture Sofa

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like for my sofa to be replaced please.

Business

Response:

Thank you for the opportunity to

respond to [redacted] complaint. Our records show on 6/**/12, [redacted]

purchased a Oxford furniture set which consisted of two pieces; sofa and

loveseat with a 48-month FurnitureGard Plan. Our records show on 12/**/12, [redacted]

contacted us regarding her loveseat; stating the seam was coming undone on the

bottom cushions. A service call was scheduled for 1/**/13; the

technician repaired the loveseat’s seam. [redacted] contacted us on2/**/13, regarding

her sofa; stating the spring sprung out and was protruding from the sofa.

A service call was scheduled for 2/**/13; upon

inspection the technician found a staple was popping out the sofa, and the

staple had tore the seat cover; the technician pulled out the staple and advise

[redacted] would order seat cover for the sofa. On 3/**/13, [redacted] sofa was repaired the technician installed new seat casing. The

technician did notate the new seat casing was slightly lighter in color.

On 4/**/13, [redacted]

seat casings were re-ordered due them being ripped, however the service order

was cancelled due to [redacted] not being available. On 10/**/13, [redacted]

contacted us again stating the color of her sofa was different from her

loveseat. [redacted] was reminded of her FurnitureGard Plan which states

“We cannot guarantee exact color matches and natural grains. [redacted]

contacted us once again regarding her sofa on 4/**/14 stating the right side cushion is too

large and is not fitting properly. [redacted] is currently pending for a

service date for a technician to come and assess her sofa. [redacted]

spoke with a customer service manager and although the warranty does not cover

the exact color match as stated in her FurnitureGard Plan Section (B). A

service call is pending a service date to assess the repair needs.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: We purchased a love seat and couch from Conn's on February 2, 2014. Two weeks (Feb 19th) after we received we called in because the stitching was coming off both pieces and the materiel was already showing big white fading spots. Conn's finally sent a third party person out a month later (March 18th) who inspected and took pictures of both pieces of furniture and declared them to be manufacturer defected and he said he was going to report them as so. Conn's called a few days later and told me that I was to cut the stitching off the couch and that it was normal for the material to fade.(after 2 weeks?) I told them this wasn't acceptable that I knew the furniture had been declared defective and I wanted store credit to pick out something else. They told me They didn't do that. I could have the same furniture. I asked them why would I want the same furniture just to deal with this again. Every time I talked to them they were rude and they would lie to me and change their story. Their refund policy that they gave me stated no refunds on furniture unless it was manufacturer defective. It was. I wanted a refund in store credit to pick out new items...of my choosing. Not their choosing. That would be the right and honest thing to do. They would never read me the report from the inspector and I finally called the company that sent the inspector who verified that he declared it defective. After a month of calling them daily trying to get this resolved they finally told me I could go in and pick out new furniture. They were not giving us store credit but I could go in and I was restricted to two pieces of furniture. They told me I could pick out anything but if it cost less then I would still be charged the original cost. For example my original two pieces cost 2100.00. If I went in and picked out two pieces that cost 1300.00. They were going to mark them up to cost the same as the first. Unacceptable. It is wrong on all accounts to mark up items that much. They refuse to come up with honest resolution.Desired Settlement: I would like a complete store credit refunded for the defective furniture with no restrictions telling me what I can and cannot buy so I may go into the store and pick out items equal to the original money we agreed to pay. I do not want to be restricted to two pieces of furniture that they will up charge. I still want to spend this money in their store. I'm not trying to get out of that. I just want them to do the right thing, let us refund our DEFECTIVE couches and credit our account.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show Mr. [redacted] purchased a

Catnapper Portman Sofa and Loveseat from us on 2/5/14 with a 48 month

Furniture Guard Plan. Mr. [redacted] contacted

our service department on 2/19/14 regarding the threading coming out of the

stitching. The

technician found the sofa material was fading, threads coming loose and

unraveling in the seats which were affecting both the sofa and love-seat. Upon further review we determined the damage

was caused by wear and was beyond in home repair. Mr. [redacted] was contacted on 3/21/14 by our furniture department and informed that the

threading that was coming undone was a result of daily usage and the fading is

the design of the sofa and love-seat. As

a good will gesture we agreed to allow Mr. [redacted] to exchange the sofa and love

seat and reiterated that it was not covered by the terms and conditions. Mr. [redacted] was given a credit of $1,099.99 for

the sofa and $1,079.99 for the loveseat.

Although we are unable to honor Mr. [redacted] request for a refund on 4/11/14, we agreed to honor Mr. [redacted] request for an instate

credit. Mr. [redacted] will need to visit

his nearest Conn’s to make his selection.

If Mr. [redacted] has any other questions

or concerns he may contact Customer Service at [redacted]

Kind Regards,

Review: We bought a LG oven from Conn's on 2/14/13. The oven was a lemon and LG gave us a refund of $974 via Conn's about 4/30/14. We had a $974 in store credit. Conns took a week to send the refund to our local (Harlingen Tx store 5/7/14) Conns store. We were notified 5/7/14 by our local store we went down to pick up another oven and dropped off the broken stove. We picked out another stove which was $1129, we were told could pick it up the next day 5/8/14. (the oven was in San Antonio, Tue/Thur were their shipping days. We had been without a working stove for 2 wks which salesman knew.) She said, no problem, tomorrow is Thurs so it will be on the truck and you can pick it up after 2 pm. Your stove should be here by 12noon but just to make sure, call first before we come to pick it up. I called, (2:30 pm) was told No, but you can pick it up on Sat. The saleman then said, because of the mix up the oven will be delivered for free 5/10. We asked if we could pick it up, now we have been without a oven for nearly 3 weeks, we again were told No and that the oven would now be delivered on Tuesday! We talked to sales person,local managers,corp managers. A corp manager told us on Fri 5/9/14, she would call the deliver center as well as the local store and have one delivered to us on Sat 5/13/14 because of all the mix ups. She told us she would expedite a oven to us! 5/10/14 we get a call from the salesman informed us that will NOT be getting our stove today, it will be delivered on Tues. We called the corp office again, They NEVER called the deliver center! No ONE has done anything but give us the run around. We have asked for a refund were told the corp office could only do that. the refund would take a week! We were also told we are NOT allow to pick up it, it had to be delivered due to policy change! Funny how NONE of the sales or lower managers KNEW about this policy change! We got, gee they must have been off when the changes were put out. Ending promises and still NOTHING! We could have picked up thisDesired Settlement: oven at home depot/best buy bought the oven and walked out the door with it the same day. Conn's has done NOTHING to get us this oven. They didn't offer a refund. They have promised It's NOT easy to cook food for a family of 5 on a electric skillet for 3 weeks! Conns website SAID it was available locally! They LIED, they did NOT have the stove in house! They have NOT offered anything to help us out! I am angry at this point, I just want my OVEN! Conn's simply does NOT care!

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on

2/14/13, Mr. [redacted] purchased a LG electric range with a 1-year limited

manufacturer’s warranty. Our records show on 5/6/14, Mr. [redacted] was approved

for an exchange through LG to re-select a new range. As of 5/13/14, Mr. [redacted] has select and received a Samsung electric range. We sincerely

apologize for any inconvenience Mr. [redacted] may have experienced during this

process.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted].

Kind regards,

Customer Relations

Review: I have been receiving harassing phones calls 10-15 times a day for weeks on end about a debt that belongs to someone else [redacted].

I have been continually harassed by debt collectors representing Conn's for a debt that is not mine and the person they are seeking does not reside at my address [redacted]. I have explained this on several occasions but the calls continue many times per day. Today we received at least six of these harassing calls and probably more that we did not answer. I am tempted to file a complaint with the Federal Trade Commission and seek legal counsel to file a lawsuit as they are continually violating The Fair Debt Collection Practices Act.Desired Settlement: I want Conn's to never call my residence again. I have never conducted business with them and they need to honor my wishes to stop calling.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding phone calls he has received regarding a Conn’s account. We have

determined this account belongs to another customer and Mr. [redacted] phone

number was linked to the account in error. We have

placed a cease & desist on the telephone number provided by Mr. [redacted] In the event Mr. [redacted] receives any further calls

from Conn’s we ask that he contact us immediately so we may address this matter

further.

We sincerely apologize for any inconvenience Mr. [redacted] experienced concerning this matter.

Review: To whom it may concernI have been a customer of cons for years and have always paid my accounts . Last year I paid off an account that had cash option which I could pay within 12 months without being charged intrest , so called in [redacted] for my payoff and they told me it $ [redacted] which I went into the store on [redacted] and paid it off. Last week after a year and half I receive a call from cons refrnece to this account stating that I have a late payment. I was like what are you talking about . First thing in my mine, was someone is using my identity . When she told she said they were going to investigate and that I need to pay $[redacted] . They have been calling every single day at all hours , they have also been calling my [redacted] When my [redacted] spoke to them he was very upset and they finally told him ,oh no she actually owes more than [redacted] because all the interest have been accumulating . Again when I spoke them they did not mention that detail at all nor even tried to explain the acount status . I told them how is it possible after a year in half they come back and say you owe us this much after they gave me a payoff and I paid off the account based on the information they gave me . I don't think is fair for the consumer that they do this if I owed something they should have told me when I called or send something by mail not wait more than a year so they can make profit. In my record I have that I paid it off , I never received anything by mail nor a phone call until last week , please investigate . I was told this is not the first time they do this to their customers. Desired Settlement: I pay my pay off balance by conn s requested date. as the date my account balance was a cero I have no late notifications or valance inquired or open account to the best or my knowledge give by conn s on [redacted]

Business

Response:

Thank you for the opportunity to

respond [redacted]’s concerns regarding account #[redacted] stated her account has been paid

in full; however, she has started receiving collection calls. She also stated she received a letter stating

the account was paid in full.

According to our records, [redacted].

[redacted] signed a 32-month retail installment contract on [redacted]. That contract also included a 12-month

no-interest financing promotion. [redacted].

[redacted] forfeited her 12-month no-interest financing promotion due to two late

payments assessed on the account. On

[redacted] called our customer service department after she

made a payment in the store of $[redacted].

She was informed at that time that she had lost her no-interest

financing, the payment would not cover the outstanding balance and the account

would not close.

[redacted] did not receive

additional correspondence on the account because it was in paid ahead

status. This pushed the next payment due

date to [redacted].

[redacted] stated she received a

letter stating the account was closed.

We ask that she fax that letter to [redacted] for further review.

The payoff balance as of [redacted] is $[redacted] which includes a past due balance of $[redacted]. Please note the payoff balance is updated

daily. If [redacted] would like to pay

the balance in full, we ask that she contact us the day she plans to submit the

payment for an up-to-date payoff quote.

Review: I financed and put a down payment on a living room set on July 21st and asked for it to be delivered on 8/1. It was never delivered

on 7/21 I selected a furniture set, financed it and put $200.00 down, I asked for it to be delivered on 8/1. On 7/31 I called to ask the delivery time for the next day and they told me that it wasnt being delivered because they were out of stock. I paid for this furniture when it was in stock and never recieved a call that I wasnt getting it and now I am out the money and cant get the store to help at all.Desired Settlement: I want the furniture that I paid for. This is the worst service ever.

Business

Response:

Thank you for the

opportunity to respond Mrs. [redacted]' complaint. Our records show on 7/21/14, Mrs. [redacted]

purchased Winship furniture set which consisted of four pieces; sofa, loveseat,

chair, and ottoman. Mrs. [redacted] received a free 32” Haier LED TV and elected to

have her items delivered bringing her purchase total to $2,563.47; Mrs. [redacted]

paid a $200.00 down payment with her Visa credit card and financed $2,363.47

with Conn's credit. We have received Mrs. [redacted]' complaint and confirmed prior

to Mrs. [redacted]' delivery the furniture set she selected was on back order and

her delivery would have to be rescheduled. Mrs. [redacted] has since cancelled her

purchase and her $200.00 was refunded back to her Visa credit card on 8/02/14. We sincerely

apologize to Mrs. [redacted] for the experience and any inconvenience that has been

caused.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: Complaint of service. We made a purchase that required a legally binding contract. The item that we bought was a sectional sofa. We decided to treat ourselves and buy what we thought was quality, which did not turn out that way. The couch was built poorly. We've had numerous people come out to check the couch. Until they finally had to replace it. We had been dealing with this issue 6 out of the 8 months we had the couch, which the replacement is still having the same issue. It sinks when you sit down. Called CSR. they created a ticket..told us to wait...48-72 hrs. No call. When I called they cancelled the ticket, stating no repair needed. NO ONE contacted us, to come to some type of resolution for a couch that clearly is an issue for them.Desired Settlement: I want them to show us the same respect we have shown them by making out payments every month. I want either a refund or credit.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 9/20/13, Mr. [redacted] purchased

a Jackson Axis sectional set which consist of three pieces (left sofa, left

corner sofa and sectional daybed) with a 1-year limited manufacturer’s

warranty. After further review of Mr. [redacted] service needs, on 4/21/14 Conn’s

agreed to exchange all three furniture pieces. Our records show on 5/24/14, Mr.

[redacted] received all furniture pieces in good order. On 7/8/14, Mr. [redacted]

contacted us stating the foam on the sectional daybed lost resiliency to the

cushion. A service call was scheduled for 7/26/14; upon inspection the

technician did not find any issue with the daybed however, he found the left

sofas large cushion core is deformed and frame is starting to come apart. Our

records show parts were ordered and shipped to Mr. [redacted]’s residence; once

parts were received Mr. [redacted] was scheduled to complete repairs on 8/23/14. On

8/23/14, the technician installed parts and screwed frame back together. At

this time we are unable to honor Mr. [redacted]’s request to receive a refund or

credit due to the furniture has been repaired and meets manufacturer’s

specification.

If we may be of further assistance, Mr. [redacted] may contact Customer

Service at [redacted]

Sincerely,

Customer Relations Officer

Review: First off they called me 3'days.before my due date.to harress me and also disrespect me and belittle me. I found out the phone they sold me that was suppose to be.new was black listed and I told them and they do.nothing.to.make ir... they call all.day.long.from.ABOUT 2 0Desired Settlement: To take.the.cell.phone.back and.call.it evem. evenK

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Conn's provides our consumers with courtesy calls as a

reminder of their due date; these calls are never intended to harass consumers

and are friendly reminders of approaching payments. Our records show on

3/29/14, Mrs. [redacted] purchased a Samsung Galaxy S3 Prepaid Cell Phone Bundle

with a limited 1-year manufacturer's warranty. At the time of purchase, Mrs. [redacted]

signed her invoice acknowledging she received a copy of Conn's Return and

Exchange Policy which states No Returns or Exchanges on Mobile Smartphones. Mrs.

[redacted] contacted us on April 4, 2014 via email and stated the phone she

purchased was not 4g and did not have a case, sim card, or memory card. Mrs. [redacted] was reminded at the time of the

Return and Exchange Policy that she had received at the time of purchase. After further research, we confirmed Mrs.

[redacted] received a new phone which was included in the bundle package. At this

time we are unable to honor Mrs. [redacted]'s request to return the phone due to

Conn's Return and Exchange Policy.

If we may be of further assistance, Mrs.

[redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.] I READ OVER THE RESPONSE GIVEN TO ME BY CONNS, AND THE PROBLEM I HAD WAS NOT EVEN MENTIONED. I HAD SEVERAL COMPLAINTS ABOUT HOW I WAS TREATED AND ALL THE HARASSING PHONE CALLS BEFORE MY DUE DATE WAS EVEN DUE.. I.DID NOT CALL ABOUT IT NOT BEING A 4G AT ALL, NEVER DID THAT HAPPEN. I WENT INTO THE BUSINESS LOCATION TO SPEAK TO THE SERVICE CENTER ABOUT CANCELING THE TO EXPENSIVE INSURANCE. AND WAS TOLD THAT IF I WANTED TO RETURN BOTH ITEMS THAT I WOULD HAVE TO PAY A RESTOCKING FEE AND WHEN I FOUND OUT THROUGH ANOTHER COMPANY THAT THE PHONE WAS BLACKLISTED AND REPORTED STOLEN. ALSO WHEN I CALLED "G.E. CAPITAL" THENPEOPLE THAT HANDLE THEIR PAYMENTS OVER THE INTERNET, I WAS ASKED FOR MY S.S. # AT THAT TIME I WAS TOLD THAT I WAS NOT USING TMY CORRECT S.S. # AND THAT THEY HAD ANOTHER PERSON WITH MY S.S. # THAT HAD AN ACCOUNT WITH THEM FOR SEVERAL YEARS??!! I MADE CONNS AWARE OF THIS AND THAT I WANTEDNTO KNOW WHAT WAS GOING ON? AND THEY HAVE NEVER CALLED BACK OR EVEN ATTEMPTED TO RETURN MY CALL PERTAINING THIS CONCERN. I GET CALLS ABOUT 6 TIMES A DAY FROM A COMPUTER AND A LIVE REP. AND IF I MISS THE CALL, THEY ALWAYS LEAVE A MESSAGE, A COMPUTERIZED WOMAN, BUT EVERYTIME A CHECK THE LIVE MESSAGE FROM A [redacted]- ----# ITS ALWAYS THE SAME PERSON FROM THEIR COMPANY, THEY NEVER SAY ANYTHING JUST SIT THERE AND REMAIN QUIET. I DONT UNDERSTAND WHY THEY DO THAT ALL DAY AND EVERYDAY. FROM SUN UP TO ALMOST 9 P.M. AT NIGHT. ALSO I GOT A.EMAIL SAYING THAT THEY TRIED OPENING A NEW ACCOUNT JUST LAST MONTH THEMSELVES??? I DON'T UNDERSTAND WHY WOULD DO THAT.. ? THAT IS ALL I CAN SAY FOR NOW BUT WILL BE IN TOUCH. THANKS SO MUCH FOR YOUR HELP WITH THIS PROBLEM AND COMPLAINT. I APPRECIATE YOUR HELP EXTREMELY.