Conn's Home Plus

Thank you for the opportunity to respond to Mr. [redacted]’ complaint. We reviewed the photos provided by Mr. [redacted] and have agreed to issue an exchange on his living room furniture under the Terms and Conditions of the FurnitureGard Plan purchased. Mr. [redacted] may visit his nearest Conn’s location...

to initiate the approved exchange. We sincerely apologize for any inconvenience Mr. [redacted] experienced during this process. If we may be of further assistance, Mr. Belvins may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’ concerns regarding account [redacted]. Ms. [redacted] stated a payment was processed on her account in error.  She would like the payment refunded as well as NSF fees that were assessed by her financial institution.    A refund in...

the amount of $208.21 was processed on April 24, 2017.  Additionally, we have sent Ms. [redacted] a refund for the NSF fees she incurred in the amount of $166.00.  We ask that Ms. [redacted] please allow 7-10 business days for processing.   Conn’s values Ms. [redacted] as a customer and apologizes for any inconvenience she experienced due to this matter.

Thank you for the opportunity to respond to Ms. [redacted]’s concerns regarding account [redacted] Ms. [redacted] stated she made a payment on her account in October 2016, but it was posted to her daughter’s account in error.  According to our records, a payment was scheduled on October 18,...

2016 and was posted to another account in error. We are in the process of moving that payment to Ms. [redacted]’s account. Once the payment has posted, we will remove the negative credit mark that assessed on the account due to the error. We ask that Ms. [redacted] please allow 7-10 business days for the payment to process. Additionally, we ask that Ms. [redacted] please allow the credit bureaus 30-60 days to update their records.  Please note, Ms. [redacted] will need to resume making payments on the account to avoid additional credit marks from being assessed, as the account is currently past due from October 15, 2016.  Conn’s values Ms. [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter.  Thank you, Cheryle S[redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding his account.  The "cash-option" expiration date is listed on Mr. [redacted]'s signed retail installment contract as well as on his signed "cash-option" addendum.  We included the signed documents with our previous response.  Additionally, "cash-option" notices were mailed to Mr. [redacted] on the following dates:January 26, 2016February 21, 2016December 8, 2016These "cash-option" notices included the "cash-option" expiration date as well as the remaining "cash-option" amount. We are unable to remove the interest on Mr. [redacted]'s account as he did not pay the full "cash-option" amount before the expiration date. Again, Conn's values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the opportunity to respond Mr. and Mrs. [redacted] complaint.  We researched the complaint and found the invoice for Mrs. [redacted] was cancelled and a credit of $4,562.47 was processed to her [redacted] account.  We confirmed Mrs. [redacted] has been contacted by two 3rdparty...

companies and was offered compensation and repairs for the damages to the boards affected during delivery.  The claim number ([redacted]) was submitted to the contractor’s insurance carrier with York for processing. However, both offers were refused by Mrs. [redacted] because she indicated she wanted the entire floor replaced.  As mentioned in Mrs. [redacted] desired settlement she requested Conn's"Pay for a 3rd party to come in and replace every new board that they damaged"; which was offered but refused by Mrs. [redacted].  We show Mrs. [redacted] will be contacted by the adjuster that is assigned to her case regarding her claim.     If we may be of further assistance, Mr. and Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252.   Kind regards,     Jana [redacted]

Thank you for the
opportunity to respond to Mr. [redacted]’s complaint. Our records show on 8/10/13,
Mr. [redacted] purchased a [redacted] IComfort Savant King mattress with a 48-month FurnitureGard
Plan and a ** French Door refrigerator with a 48-month Repair Service Agreement
Plan.
We reviewed Mr....

[redacted]’s
complaint and found he contacted our Service Department on three separate
occasions regarding his mattress dated from 7/8/14 until 4/20/15 however; one
of the service orders was cancelled.
·        
On 7/8/14- Mr. [redacted]
called stating his mattress was sinking on one side. A service appointment was
originally scheduled on 7/23/14 however; Mr. [redacted] rescheduled for 8/6/14.
During inspection the serviceman found the mattress had less than a ½ “body
impression which is normal from everyday use.
·        
On 8/14/14- Mr. [redacted]
called service requesting a second opinion regarding the previous serviceman’s
findings. We attempted to contact Mr. [redacted] on 8/18/14, 8/21/14 and 8/23/14 to
schedule an appointment but were unsuccessful therefore; the service order was
cancelled.
·        
On 4/20/15 Mr. [redacted]
called stating his mattress was sinking. A service appointment was scheduled on
4/29/15; during inspection the serviceman the mattress was shifting and had
less than a ½ “body impression on the right side of the unit.
After further review of
the serviceman’s findings and photos provided; it was determined Mr. [redacted]’s
mattress does not meet the qualifications for an exchange under the T & C’s
of the manufacturer’s warranty or the FurnitureGard Plan. As listed under the T
& C’s, the warranty covers body impression that measures 1 ½ “body
impression or greater; anything below is considered normal wear from everyday
use.
In regards to Mr.
[redacted]’s concerns regarding his refrigerator our records show on 9/10/13; he
was approved for an exchange under the T & C’s of the manufacturer’s
warranty. Mr. [redacted] did not return to the store to re-select before the approved
exchange expired on 9/10/14.  Our records
show Mr. [redacted] does have a 48 month repair service agreement that is still
active until 8/13/17.  Conn’s will be
glad to reimburse Mr. [redacted] for any covered repair.  We ask that Mr. [redacted] submit his paid
invoice to 409-835-5649 for review. 
We have included a copy
of [redacted]’s warranty with our response.
If we may be of further
assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.
Kind regards,
Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted] additional comments. We apologize for the delay. Our records show we processed Mr. [redacted] gift card on 6/21/17. We will mail Mr. [redacted] gift card to the address listed on file. We ask to please allow 7-14 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This information provided by the business is inaccurate information and it shows a reflection of the same customer service that we have been dealing with the whole time. We have persistently been contacting the store manager, the delivery manager and corporate customer service and have had to constantly repeat our problem and frustration of our dishwasher and just as I mentioned the first thing was a damaged stove we received also, so you should be able to understand our frustration, not to mention the person who responded to this complaint obviously didn't read the full complaint. The inaccurate information starts when the second dishwasher was delivered it was not a NEW dishwasher it was used! it had water in the water line it had water in the inside of the dishwasher and it smelt like mol water on the inside also the blue plastic film wasn't on the front of the stainless steel both of the delivery drivers noticed this as well and I was refusing it and they called their manager at the delivery dept and told me to make sure and tell him everything and they gave me the phone that day August 4th 2015 when the 2nd USED dishwasher was delivered that was suppose to be new. I told him everything and he told me to keep it and he would handle it and have me a new one delivered by the weekend and that he was very sorry for all of our problems with our stove and dishwasher. Well we never heard back from him and that's when all of this mess started I called him back after a few days past and he wasn't there and I talked to Scott and he was going to call Brian and find out and get back with me and he never did so I called back and talked to Clark and Clark put me on hold and called Brian but he wouldn't answer so Clark apologized and me he would find out and he would get us that dishwasher out by that Thursday and that they would call us with a delivery time well guess what that never happened . So I called the 800 number on the Conns paper we had a filed a complaint and he told me they would be contacting me and guess what they never have! So I decided I was going to the store and that's when Markus the store manager said he was told we was taken care of and he told me he was going to take care of it and call me by Monday and he never called me back so I gave him till Friday and I went back to the store and he wasn't there and I talked to another manager who said he had to set up a service call and which was not what was suppose to be done. We received a 2nd USED dishwasher that doesn't work properly to dry our dishes and leaves a horrible odor on all of the dishes and thy are expecting us to pay NEW RETAIL price plus the EXTENDED warranty we purchased even after we contacted the manufacturer our self who clarified that the dishwasher had a defect with the drying option that they were working to correct and that the Jet Dry has nothing to with making the dishwasher dry the dishes! The tech came out and he basically laughed and said these dishwashers were most of his service calls and that we needed to use Jet Dry and he didn't even know about the dishwasher he wanted to know where our manual was. It was an absolute joke. SO then I went back to the store to see the store manager and Markus was there but he would refuse to come and talk to me and kept sending the salesman out to talk to us and the salesman was so embarrassed by the way we had been treated and had not been taken care of. I refused to leave the store until Markus, the manager came and talked to me himself and in the meantime I called corporate customer service and got a manger and she was just flabbergasted at the way I had been treated with the whole situation and spoke with Markus and then spoke back with me and they were suppose to be getting in touch with Markus's regional manager for him to call me in 3-5 days well this has been about 3 weeks and of course I haven't heard from anyone and everytime I speak to someone they say 3-5 days and you never hear from them so this is why I finally filed the Revdex.com complaint because with all of the almost 1600 Revdex.com complaints they seem to settle with their customers when they file a Revdex.com complaint in which it should never have to go that far they should take care of their customer before it gets that far especially being a brand new store in [redacted].I refuse to pay a 15% restocking fee when I have done everything correctly on my part. I have received a USED faulty dishwasher that they expect me to pay full new price for that doesn't properly work and I have persistently done everything on my part to get this taken care of and reported this problem the day it was delivered when both of the delivery guys were in my house and the same 2 guys came to my house both times!It is so sad that a company will take advantage of people like this and just refuse to make things right. My wife and I both are CUstomer Service managers and work with the public everyday just like I told Markus and this is not how you treat you customers especially a brand new store that just opened!We just want to come in and return this dishwasher and get a different brand that will work properly and dry the dishes and will not be penalized a 15% restocking fee for Conn's lacking of following through to get this taken care of in a timely manner and to be done dealing with this company!
Regards,[redacted]

Thank you for
the opportunity to respond to [redacted] concerns regarding account
[redacted].  [redacted] stated she asked
her sales associate not to put insurance on her account, but when she looked at
her contract when she got home, insurance was listed.
 
According to
our...

records, [redacted] signed a 30-month retail installment contract on June
19, 2015.  This contract included [redacted] signature accepting credit life, credit disability, involuntary
unemployment insurance, and property insurance. 
[redacted] also signed a Freedom to choose page and a General information
page explaining the terms of the insurance.
 
On July 15,
2015, [redacted] contacted our insurance department and requested the insurance
be canceled on her account.  At that
time, the credit life, disability and unemployment insurance was canceled and
an insurance credit in the amount of $289.82 was credited to [redacted]’s
account. Please note, when an insurance
credit is applied to an account, the amount is credited to the balance, but the
minimum monthly payment does not change. 
 
We requested a
copy of [redacted] in order
to remove the property insurance from the account.  Due to this being a secured retail
installment contract, the merchandise must be insurance with property
insurance, either purchased through Conn’s or provided by the customer under
their own homeowner’s or renter’s policy until the contract is paid in
full.  In the event [redacted] has an
alternative insurance policy, she is able to send that policy into our
insurance department to receive full credit as long as the declaration pages
shows coverage from the date of purchase to the present date.  Once [redacted] sends in a copy of her
homeowner’s or renter’s insurance declaration page, we will be happy to remove
the property insurance from her account. 
 
We appreciate
[redacted] bringing her concerns to our attention.  We have included a copy of her signed retail
installment contract, Freedom to Choose page, General Information page, and
payment history for her records.  Thank you,Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As I previously stated a number of times, I did in fact sign up for the unemployment insurance and have attached my copy of the paper that shows this information. I am not asking for it to be "added" at this point all I am asking for if you to honor what the original contract shows. I have requested a number of times for someone to contact me regarding this even thru here and yet you seem to refuse to contact me and I do not understand why that is. again PLEASE contact me regarding this so that we may rectify this situation. my phone number is [redacted] I have again attached a copy of my paper work that shows I did in fact sign up for this insurance and this has been previously submitted to you twice now for your review.Also on a side note I again called the location where I purchased my items and "pretended" to be looking at buying a laptop and asked about the insurance and was AGAIN told my a salesman that all the insurance INCLUDING unemployment insurance comes with the purchase (which is exactly what I was told when purchasing my equipment)
Regards,

Unfortunately,
we are unable to research Mr. [redacted] complaint with the information he has
provided. We attempted to contact Mr. [redacted] on 4/6/15, to research...

his
concerns but we were unsuccessful in our attempt and left a voice message to
return our call.
 
Mr.
[redacted] may contact us directly at [redacted] for better assistance.
 
 
 
Kind
regards,
 
Dyeisha
W[redacted]

Thank you for the
opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 3/12/15,
Mrs. [redacted] purchased a ** washer and dryer both with a 48-month Repair Service
Agreement. Mrs. [redacted]’s delivery was scheduled on 3/28/15; during installation
Conn’s delivery team successfully...

connect the washer however; they were unable
to connect the dryer due to the breaker on the 220 outlet. Mrs. [redacted] signed
her delivery ticket acknowledging she received her products in good order; no
damages were reported at the time of delivery and a photo was taken showing the
dryer door was closed properly.
 
We researched Mrs.
[redacted]’s complaint and found she contacted our service department on 5/25/15 (approximately 2 months after delivery)
stating the door on the dryer is not closing properly, the seal is loose and
lint is coming out. A service appointment was scheduled on 5/27/15; during
inspection the technician found the bottom door where the lint filtered was
bent outward which is the cause of the door is not closing. Mrs. [redacted] was
advised that the reported damage was not covered under the Terms and Conditions
of the manufacturer’s warranty or the RSA Plan.
 
Although the damage to
Mrs. [redacted]’s dryer does qualify for repairs under the T&C’s of the manufacturer
warranty or RSA Plan, Conn’s can offer Mrs. [redacted] an estimate to pay out-of-pocket
to continue with further repairs regarding this issue.
 
We have included
supporting documents with our response.
 
If we may be of further
assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.
 
 
Kind regards,
 
Dyeisha W[redacted]

Thank you for the opportunity to respond to [redacted]s additional
comments. As mentioned in our previous response, on */30/10; [redacted]
purchased a [redacted] washer and dryer both with a *4-month Repair Service
Agreement Plan and received delivery in good order on **05/10. [redacted]s had
covera** on his washer with Conn’s from */05/10 until it expired on */05/1*.
During the time frame [redacted] had covera** under Conn’s Repair Service
Agreement; we have no record of any issues or service calls received on his
washer. Our records show [redacted] extended covera** on his washer and dryer
with [redacted]. Conn’s is no lon**r the insurer for both the
washer and dryer however; we are a preferred provider who renders services for [redacted] has only contacted Conn’s to provide service on [redacted]s washer on
three separate occasions dated from */*0/14 to */11/14. During the last service
call Conn’s service technician was unable find a mechanical or electrical
problem with the washer we contacted the manufacturer to assist and they
recommended [redacted] run the sanitized cycles and use vinegar periodically.  It was not recommended with each wash.  The [redacted] owner’s manual for [redacted]s
washer state dirt, soil, odor, mold, mildew, or bacterial residue may remain in
your washer as a result of washing clothes. 
This may result in unpleasant conditions, including odors and/or
permanent stains on your washer or laundry.  
In addition, the manufacture recommends leaving the washer door open to
let air circulate inside the tumbler after use. 
Failure to follow these instructions may result in the unpleasant
conditions [redacted] is experiencing.  As
Conn’s is no lon**r the insurer of the washer; [redacted] will need to contact
[redacted] at ###-###-#### to determine their Terms and Condition on replacing
covered products.
 
In regards to [redacted]s complaint regarding his stools; based on
the serviceman’s finding and photos provide it was reported that the finish was
flaking off and a small dog chewed the stretcher bars on all stools. Although the
service technician did not see a dog chewing on the stool; we confirmed the
bars were dama**d; there were no defaults found in the design of the stools a
dog was present on the stools at the time of inspection.  If the reported dama**s resulted in colliding
with other objects as described by [redacted] this is not covered under the
Terms and Conditions of the [redacted] Plan as well; please refer to Section
(15q) What Is Not Covered.  We have
included pictures that were taken at the time of the inspection.
 
At this time, [redacted] stools do not meet the qualifications
for an exchan**; the reported dama**s are not covered under the Terms and
Conditions of the [redacted]
 
 
If we may be of further assistance, [redacted] may contact us at
###-###-####.
 
 
Sincerely,
 
[redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted].  [redacted] stated she received calls outside our normal calling hours.    Due to a system issue, some customers received calls outside the normal calling hours of 8am-9pm on June 29,...

2016.  Conn’s sincerely apologizes for any inconvenience [redacted] experienced due to this matter.  We worked diligently to correct the system issue to insure this will not happen in the future.    Conn’s values [redacted] as a customer and appreciates her for bringing this matter to our attention.  Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Once again, I did mention that the garbage disposal connector was broken by the installer.  I did tell them that I thought I could fix it.  I now realize that that was a mistake.  What I should have done, was demand that the company fix what their person broke.  I was quite foolish in thinking that I could easily take care of the part that was broken by the installer.  I did tell the person I spoke to, during the followup call, that I knew it was not done on purpose and I truly believed I could fix it.  In my attempt to make the situation as easy on everyone as possible, I literally "shot myself in the foot" by believing that, if I couldn't fix it, the company would step up and accept responsibility for the damage done by their service man.  Conn's has made it clear that they intend to misrepresent what happened in my home on the day of installation, and will continue to refuse to make right what their serviceman did.  I have no intention to continue any association with this company, I will honor my debt to them, but I will advise anyone who asks not to do business with them due to their lack of concern for their customers.  I realize that the loss of my patronage will not cause the company any problems, but it is the only way left to me to express my disappointment with this company. I can only reiterate, Conn's broke my garbage disposal making it impossible to finish the installation of my purchased dishwasher.  The only resolution to this situation that will be acceptable to me, is acknowledgement of their serviceman's damage and replacement of my garbage disposal.[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on8/24/16, Mrs. [redacted] purchased a [redacted] high-efficiency top-load washer and top-load electric dryer with a 24-month Repair Service Agreement on both units.   Mrs. [redacted] was provided a copy of...

Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Mrs. [redacted] elected to have his washer and dryer delivered; which was completed on8/26/16.    After researching Mrs. [redacted]’s complaint we were unable to find a service call or service order or on file for Mrs. [redacted].  If service is needed Mrs. [redacted] may contact our service department at1-855-266-6349to schedule an appointment.  Once the unit(s) is assessed and we receive the technician’s service report we will be able to determine what further action is needed.  Therefore, at this time we are unable to honor Mrs. [redacted]’s request to return or exchange her appliances.    Please note Mrs. [redacted]’s 30-day time to return or exchange her washer and dryer with the required 15% restocking fee expired on9/26/16.   If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252   Kind regards,     Jana A[redacted]

Please accept our apology for the delay.  We have confirm** with our Risk management
department that a settlement has been reach** with Mr. and Mrs. [redacted] to address
their concerns.
Sincerely,
[redacted]s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am grateful they honored the refrigerator agreement of 50% off that was written and that I am ok with. Though the manager did know he was sending me a damaged one because he stated that they had none of those refrigerators and they had a damaged one and some way he found one and it was the damaged one. It was not the delivery men that damaged it like you said. So I have been lied too again. But thank you for honoring that part. And I accept that part of the agreement.Now about the 65" [redacted] television; original bought this on 1/9/15 and the invoice was redone on 1/14/15 because of they messed up the order. The sale person Caleb  [redacted] was a horrible sales person, he kept disappearing on us and didn't have the answers to my questions. I was lied too about having parts for dishwasher & refrigerator and had to go back and I saw they had them instead of saying "oh I am sorry" they redid my invoice and added them on. When I purshase these items I wanted all the large items delivered including the TV because I had nowhere to put it with out the stand that I purchased. When I went to the front they had my tablet, sound bar and the Television waiting for me and I said I didn't want to take the tv right now..and before I knew it they were loading it on my truck...since I was so mad at them about the service I just let it go. IT WAS NOT MY CHOICE TO TAKE THE TV! I felt I was forced to take it and not it makes me think that they knew something was wrong with the tv. I also would of purchsed the extented warranty if I was offered to me. I was not offered this service. Now Conn's customer service was trying to sale me an extented warranty to cover the TV. And I stated it would not cover it because it is a pre-existing condition.. I did not damage this tv..it worked for almost 2 weeks and then lines showed up. I beleive this was cracked during the making of this tv because it was so small I couldn't even see it. If it worked at factory then they would of just boxed up and sent it on its way to consumers. The ** repair man when I asked him if he thought it could of been done there while being made he said yes it looks and seems like it could of been and he thought ** would cover this..he was just as surprised as I was that they did not unless I have an extended warranty.. So he stated that the place I purchased it from should exchange for us. And at my surprise I have been calling and leaving messages have records of dates and times with no return calls or messages. And once they called me at 6am and no message left!! I just want my TV repaired or exchanged.. I did nothing to this tv it was like this when I purchased it, I truly beleive in good customer service that Conn's as a new company here in [redacted] would take care of me and I am still fighting to get this resolve. I am not going away if I have to post to social media, TV stations and what ever I need to do I will. My last step is taking Conn's to court over something so simple that could be fixed. I am paying $1299.00 for something that does not work and it is a faulty screen. I did not do this, I would be willing to take a lie detector test over this I just do not feel this is good business practice to treat your buyers this way. I am not a bad person just want something I purchased to work and I feel it shouldn't be so hard and such a headache that clearly it was damaged already. Please help me make this right. Someone at Conn's has to be able to help me with this.
Regards,
[redacted]

Thank
you for the opportunity to respond to Mr. [redacted]’s complaint.  Our
records show on 12/21/14, Mr....

[redacted] purchased a [redacted] E330LP
Barbecue Grill with a limited 1-year manufacturer warranty.  We show Mr.
[redacted] elected to take his grill from our Houston, TX location; Mr.
[redacted] signed acknowledging his grill was received in good order.
 We
researched Mr. [redacted]’s complaint and found he contacted our Customer
Service Department on 1/24/15; 33-days after picking up the grill stating the grill
was leaking gas.  We reviewed Mr. [redacted]’s purchase and verified he
only had manufacturer warranty and Conn’s service does not service outdoor
cooking products.  Mr. [redacted] was instructed at that time he would
need to contact the manufacturer.  Although we were unable to confirm
the unit had failed, Mr. [redacted] was offered the option to return/exchange
the grill with a 15% restocking fee. 
 If
we may be of further assistance, Mr. [redacted] may contact our Customer
Service Department at [redacted].
 Kind
regards,




 


Jana A[redacted]










2/23/2015






Complaint

01/04/2015 - Made furniture of purchase and scheduled delivery for wednesday 01/07/2015 promised by salesman
01/06/2015 - received phone call confirming delivery on Wednesday 01/07/2015 from dispatch
01/07/2015 - Took day off from work and moved existing furniture in house to make room for new...

furniture to be delivered. At 5pm with no delivery or notification; called store and delivery dispatch. Learned my product would not be in houston until 01/09/2015. WORK DAY WASTED - Salesman said he called me to notify delivery of goods would not happen prior, NO MISSED CALLs on cell or work phone. Scheduled new delivery for Sunday 01/11/2015 guaranteed by salesman.
01/11/2015 - Moved furniture again awaiting arrival of new furniture. At 3:00 without delivery or notification, called Dispatch and Store. Learned that my goods would not arrive until 01/17/2015 from Dispatch. ANOTHER DAY WASTED. Called store asking to speak with manager, told manager was not present on Sunday and that Frank the assistant manager is the manager on duty. Spoke with Frank about the unprofessionalism and days wasted, Frank agreed about the unprofessionalism and would get the manager to give me call to see if they can wave delivery fee and deliver the other two smaller items that were in stock for the multiple inconveniences and unprofessional behaviors. Pleaded that my goods would be in stock 01/17/2015 and delivered 01/18/2015 and that I would be contacted by the store manager Monday 01/12/2015.
01/28/2015 - I have NOT been contacted by the Store Manager - I have NOT been contacted by my salesman - I have NOT been contacted by Dispatch - My furniture that I purchase has NOT been delivered.







Desired Resolution
I wish to have my furniture delivered asap!
I wish to receive a formal apology.
I wish to have the delivery fee removed from my bill.
I wish to received a discount and a future discount on more goods that I need for my home. I am needing to purchase new appliances and more furniture soon,...

If not, I can take my business to a more professional company.





Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
It is 100% unacceptable for any business to take over five months to show full payment by a customer. The money has been paid and the fact that this issue is still untesolved by Conns is beyond unprofessional. I should not have to deal with collection letters or negative marks on my credit. This situation is affecting my ability to move forward financially. I am very upset and stressed out. This behavior from businesses should be illegal. It's easy for a company to as for patience when they are not being affected. If I had waited 5 months to make a payment to my account I am sure Cs would not extend patience to me. This type of conduct is sockening. I am incredibly disapointed and insulted by Conns response.