Conn's Home Plus

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)      That once she took the plastic and cardboard off her sofa she noticed a huge tear; 2)      she contacted us the same day for service but was informed to call back due to new purchase did not show in system; and 3)      she is requesting an exchange .   Our investigation reveals that: 1)       Ms. [redacted] signed her pickup slip acknowledging she inspected the items and they were received in good order; 2)       Ms. [redacted] contacted service to schedule an appointment due to the tear found in the sofa. Ms. [redacted] was informed that her invoice was not showing as completed and would have to call back once the invoice was complete; and 3)       Ms. [redacted] sofa does not meet the qualifications for an exchange.   Our records show on 5/21/17, Ms. [redacted] purchased two [redacted] sofa’s which comes with a 1-year limited manufacturer’s warranty.   We reviewed Ms. [redacted]’s complaint and found that she elected to pickup her items from our Houston, TX warehouse on 5/23/17. Our records show Ms. [redacted] signed her pickup slip acknowledging that her items were inspected and received in good order. As listed on the signed pickup clip: “Please thoroughly inspect your merchandise for damage prior to loading. An exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store.”   Our records show Ms. [redacted] contacted our service department later that day stating one of the sofas had cardboard covering the edge and when she removed it she noticed the unit was damaged. Our service representative informed Ms. [redacted] that her items were not showing as picked up on her invoice and advised her to contact us back within 24-hours to schedule a service appointment. We show Ms. [redacted] contacted service again on 5/27/17 to request service on her sofa. An appointment was scheduled for 6/1/17. During the inspection the serviceman found the fabric was torn on the right bottom corner of the sofa. Ms. [redacted] was contacted that same day by our furniture coordinator and informed that the reported damages are not covered under the Terms and Conditions of the manufacturer’s warranty.   At this time we are unable to honor Ms. [redacted]’s request for an exchange. Ms. [redacted] signed her pickup slip acknowledging that the items were inspected and received in good order. We are unable to determine when or how damages may have occurred once the items have left the warehouse.      Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mr. [redacted]'s concerns regarding collection calls he has received.  According to our records, the telephone number Mr. [redacted] provided was linked to a Conn's account in error.  We have placed a cease communication on the telephone number...

provided.We appreciate Mr. [redacted] for bringing his concerns to our attention and sincerely apologize for any inconvenience he may have experienced due to this matter.   Thank you, Cheryle S[redacted]

Thank you for the opportunity to
respond to Mrs. [redacted]’s complaint. Our records show on 10/17/15, Mrs.
[redacted] purchased a [redacted] Memory Foam...

mattress and a Serta
Perfect Sleeper box spring which was scheduled for delivery on 10/18/15. Upon
assembling the bedroom furniture; the delivery team found Mrs. [redacted]
received a full size mattress and a queen box spring. Mrs. [redacted] was
advised to contact her sales associate regarding the incorrect size mattress
and the delivery team returned the full mattress to warehouse. However; the
remaining item where signed as received in good order.
We spoke to the store manager who verified
that there was a sales error regarding the mattress listed on Mrs. [redacted]’s
invoice. The store manager stated he attempted to correct the issue by
cancelling the original invoice to include a queen mattress however; Mrs.
[redacted] requested to remove the mattress from her order because he was
unable to guarantee a time frame. Therefore; the mattress was cancelled and a
credit of $1059.76 was applied to her account. Mrs. [redacted] also requested to
return the box spring but she was reminded that Conn’s has a No Return or
Exchange Policy on all furniture or mattresses.
Although there were no issues
reported with the box spring at the time of delivery; Conn’s has agreed to
return the item as a gesture of goodwill and issue a credit to her account once
received. Mrs. [redacted] has been contacted and is aware of the approval
delivery is scheduled for Saturday upon request. We sincerely apologize for any
inconvenience Mrs. [redacted] experienced during this process.
If we may be of further assistance, Mrs.
[redacted] may contact our Customer Service at 1-877-358-1252.
Kind regards,
 
Dyeisha W[redacted]

Thank you for the opportunity to
respond to Mrs. [redacted]’s complaint.  Mrs. [redacted] has been
contacted and her issue has been addressed.  Mrs. [redacted] was made
aware her...

warranty has been cancelled and credited to her account and the purchase
price of $780.00 has been approved for an exchange or credit.  We
sincerely apologize for any inconvenience that Mrs. [redacted] has experienced
during this process.    
  
If we may be of further assistance,
Mrs. [redacted] may contact our Customer Service department at 1-[redacted].
 
Kind regards,
 
Kathryn [redacted]

Our records show on 4/14/14, Ms. [redacted] purchased an
[redacted] notebook and a 25 month Repair Service Agreement with Accidental Damage
coverage.  Ms. [redacted] contacted our
service department on 3/24/15 stating “the screen was coming loose from the
keyboard”.   Ms. [redacted] was advised...

to
bring the notebook to the store for service access however the service order
was cancelled on 3/30/15 because Ms. [redacted] did not bring the notebook in for
service.  Ms. [redacted] brought the [redacted]
notebook in on 3/31/15; the technician assessed
the unit and found the back cover was broken as well as the bezel and
hinges.  We contacted Ms. [redacted] regarding
the damage and she described the cover was opened aggressively therefore we
agreed to replace the unit under the accidental damage coverage.  Our records show Ms. [redacted] upgraded to a **
notebook on 4/21/15 and purchased another 37 month Repair Service
Agreement with Accidental Damage coverage. 
Ms. [redacted] contacted us on 9/3/15 stating her notebook only work with a
charger.  Ms. [redacted] was advised to bring
the notebook with all accessories to the store for service access, however, the
service order was cancelled on 9/11/15 because Ms. [redacted] did not bring the
notebook in for service.  Although we are
unable to honor Ms. [redacted] request to return her notebook we are committed to
repair under the warranty terms if service is needed.  Ms. [redacted] will need to bring the notebook
with all accessories to the store for further assistance.
In regards to Ms. [redacted] account we have attached a
copy of her contract which was signed at the time of the exchange.  Ms. [redacted] new invoice totaled $1,374.75
after the replacement credit of $974.24 was applied to the invoice the
remaining balance of $400.51 was added on to her current account.  Ms. [redacted] signature acknowledges at the
time she was aware.
Kind regards,
Kathryn [redacted]
Customer Relations

Thank you for the opportunity to respond to Mrs. [redacted]’ additional comments. We have attached a copy of the serviceman’s report and photos taken at the time of inspection. Mrs. [redacted] has been advised that the reported damages to her furniture are not covered under the Terms and Conditions of the FurnitureGard plan. We have also provided a copy of the T&C’s of the FG Plan which applies to Mr. [redacted]’ purchase on 7/6/14; please see Number 15: What Is Not Covered At this time we are unable to honor Mrs. [redacted]’ request; the reported damages are not covered under the T&C’s of the FurnitureGard Plan purchased during Mr. [redacted]’ original purchase date.   If we may be of further assistance, Mr. or Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Thank you for the
opportunity to respond to [redacted]’s complaint. Our records show on [redacted],
[redacted]. [redacted] received a free 32” [redacted] television as a promotion with her
qualified living room purchase. [redacted]’s television came with a 3-month
limited manufacturer’s warranty which...

expired on [redacted]; no additional
coverage was purchased.
 After further review and
research regarding [redacted]’s complaint, we found her television was
inspected by a Conn’s technician on [redacted]. Upon inspection the technician
found the television’s panel was cracked which is not covered under the Terms
and Conditions of the manufacturer’s warranty. 
[redacted]. [redacted] did not elect to purchase accidental coverage to cover
the damages therefore we were unable to continue with repairs.
 At this time we are
unable to honor [redacted]’s request for an exchange; [redacted] did
not have accidental coverage on her television to cover the reported damages.
As of [redacted], [redacted]’s manufacturer’s warranty has expired and she no
longer has coverage.
 If we may be of further
assistance, [redacted]. [redacted] may contact Customer Service at [redacted].
 Kind regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Monday, December 28, 2015 8:39 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I would like to thank Conn's for clearly stating their return/exchange policy in bold print. It clearly states return/exchange if found defective by a service technician. Nowhere does it state exchange only. Since they were clearly stating their policy, nowhere does it say  additional insurance is required nor was I ever offered any additional insurance except for homeowners which I did purchase.  I have never been given an explanation why the 45 day sleep guarantee was also never honored. Yet when I purchased the mattress I was told it came with 120 day sleep guarantee.  In Sept when I received the 2nd defective mattress I tried then to just exchange the mattress and box spring for a different name brand mattress but they also at that time refused to do that stating that the bed frame did not meet manufacturer's standards. Yet the1st defective mattress sitting on the exact same frame did.  They did nothing to resolve this problem until Nov 30th. I will agree to exchange the mattress and box spring only if Conn's accepts responsibility for taking so long to resolve this problem an waivers all late charges an interest and the account still has 12 months same as cash with no interest charged if paid in full by July 28th of 2016..exactly as it was when I purchased it.  I am not responsible for causing this problem or their negligence in resolving it..so I certainly shouldn't be expected to pay for it. Thank you again for resolving this matter.[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Mr. [redacted] stated in his complaint that: he did not receive a payment booklet; he submitted a payment in March 2017 but it was not applied to his account; he was not aware of the insurance on his account; he would like the March payment applied to his account; he would like the credit marks removed; and he would like the insurance removed from his account. Our investigation reveals that: a payment booklet was mailed to the address on file 7-10 business days after purchase and again on December 15, 2016 at Mr. [redacted]’s request; Conn’s has no record of receiving a payment in March 2017; Mr. [redacted] was aware of the property insurance on his account; Mr. Mr. [redacted] will need to send in proof of payment for the March 2017 payment; Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the delinquent credit marks due to payments not being made timely; and Mr. Mr. [redacted] provided proof of insurance and the credit was applied to the account on June 19, 2017. According to our records, Mr. [redacted] signed a 36-month promissory note and security agreement on November 3, 2016. He agreed to have his minimum monthly payment of $121.72 due on the 16th of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Mr. [redacted] may pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before the due date. Additionally, if Mr. [redacted]’s pay date has changed, he may benefit from requesting a change of his due date each month. We ask that Mr. [redacted] contact us if he would find this beneficial. Conns’ respectfully disagrees that it has harassed Mr. [redacted] as we have been unable to reach him regarding the past due balance owed on his accounts.   A payment booklet was mailed to the address on file 7-10 days after the initial purchase. On December 15, 2016, Mr. [redacted] contacted our customer service department and requested another payment booklet. A second payment booklet was mailed out at that time.   Conn’s has no record of receiving a payment on Mr. [redacted]’s account in March 2017. We ask that Mr. [redacted] please provide proof of payment so we may investigate the matter further.  Mr. [redacted] will need to provide a copy of the receipt, bank statement, credit card statement, or the front and back of the negotiated check depending on the payment tender.   Conn’s is obliged to report factual information to the credit bureaus and we are unable to remove the negative credit marks assessed on the accounts due to payments not being made timely.   Due to this being a secured promissory note and security agreement, the merchandise must be insured with property insurance, either purchased through Conn's or provided by the customer under their own homeowner's or renter's policy until the contract is paid in full. In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit if presented within 30 days of the purchase date or prorated if after this time as long as the declaration pages shows coverage from the date of purchase to the present date. Additionally, Mr. [redacted] signed the Notice of Proposed Insurance page and the Freedom to choose page regarding the insurance. We have included a copy of Mr. [redacted]‘s signed promissory note and security agreement, freedom to choose and notice of proposed insurance page for his records. Mr. [redacted] provided proof of insurance and an insurance credit in the amount of $305.33 was applied to his account on June 19, 2017.  We have included a copy of the payment history as verification the insurance has been credited to the account.   Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated she
called to have her payment due date changed to the first of each month. 
 
According to
our records, Ms. [redacted] signed a 30-month retail...

installment contract on
July 18, 2015.  She agreed to have her
minimum monthly payment due on the 25th of each month.  On October 19, 2015 Ms. [redacted] called to
schedule the payment that was due on September 25, 2015.  At that time she requested the payment due
date be moved to the 1st of each month.  We were unable to honor that request because
the account was considered past due at that time. 
 
Once September’s
payment posted to the account, we were able to honor Ms. [redacted]’s request
and her due date has been moved to the 1st of each month with the
next payment being due on November 1, 2015. 
As of November 5, 2015, a late payment fee has not been assessed on the
account for the October payment.  We have attached a copy of Ms. [redacted]'s payment history for her records. 
 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention.  Thank you,Cheryle [redacted]








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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]If it wasnt for the STORE manager Neil, I would of still been waiting on my merchandise. No one has called and apologized and the response is a generic response.
Regards,

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments. We researched Mr. [redacted]’s complaint but was unable to find were he has attempted to contact our service department to scheduled an installation since our previous response. Mr. [redacted]’s has been advised on several occasions that we only have a serviceman available in his area Tuesday-Saturday. Our service department has offered to contact the manufacturer on Mr. [redacted]’s behalf to determine if they have a serviceman available on Mondays to install the part he received on 8/3/16 but was advised to cancel the service order. Again, we are unable to honor Mr. [redacted]’s request to return his furniture; Conn’s has a No Return or Exchange Policy on all furniture. Mr. [redacted] may contact our Service Department at 1-855-266-6349 to make arrangements for the serviceman to install the part he received on 8/3/16. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Respectfully I would like to let cons know that this would be my last time doing business with them as this was not explain to me in the beginning of our conversation with the representative and I know that you actually record a conversations with customers as they did buy the previous representative. If this was a misunderstanding I wish you would have let me know from the beginning and not be wasting everyone's time. But next time I would know not to trust you guys and know that you are not a company of your word Thank You Revdex.com for the opportunity in this matter of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 8/01/16, Mrs. [redacted] purchased a ** top mount refrigerator with a 24-month Repair Service Agreement and a, [redacted] that came with a limited 1-year manufacturer’s warranty; no additional RSA...

coverage was purchased on Mrs. [redacted]’s TV through Conn’s. Mrs. [redacted] elected to have her items delivered; which was completed on 8/03/16. Mrs. [redacted] signed her delivery receipt acknowledging that her items where received in good order and that she thoroughly inspected her merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the delivery. After researching Mrs. [redacted]’s complaint we confirmed she contacted us on 8/13/16regarding her TV; stating the TV had fallen and the TV screen was cracked. Mrs. [redacted] was advised that her TV was only covered under the manufacturer’s warranty which did not cover accidental or incidental occurrences. Mrs. [redacted] was informed that we would not be able to honor her request to exchange the unit; no additional coverage was purchased to review other options. We have included a copy of Mrs. [redacted]’s signed invoice; which confirm she purchased RSA on her refrigerator only. As shown the RSA information is listed under the product purchased. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana AndrewsCustomer Relations

Thank you for
the opportunity to respond to Mrs. [redacted]’s concerns regarding account
#[redacted].  Mrs. [redacted] stated she
made a payment on June 11, 2015 but it has not posted to her account.
 
According to our
records, Mrs. [redacted] schedules her payment through...

her online bill-pay with
her financial institution.  The payment
was misapplied to another account because the account number listed with her
financial institution is incorrect. 
 
We have
located the missing payment and applied it to Mrs. [redacted]’s account as of July
16, 2015; however, to prevent this from happing in the future, Mrs. [redacted]
will need to update the account information with her financial
institution. 
 
We have
attached a copy of Mrs. [redacted]’s payment history showing the payment
correction as well as the late fee reversal. 
Mrs. [redacted] has not received any credit marks due to this matter.
 
We value Mrs. [redacted] as a customer and
appreciate her bringing her concerns to our attention.Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’
...

complaint.  Our records show on 12/11/15,
Mrs. [redacted] purchased a ** dishwasher that came with a limited 1-year
manufacturer warranty.  We confirmed Mrs. [redacted]’ dishwasher was
purchased as a floor model sold as is at a discounted price of
$197.00.   Mrs. [redacted] elected to pick up her dishwasher from
our [redacted] location store #[redacted]. 
 
We researched Mrs. [redacted]’ complaint and found she contacted
us on 12/14/15;
stating the unit was not completing cycles.  A service call was
scheduled; during the inspection the technician parts needed to be
replaced.  The technician ordered the parts and once the parts were
available; we attempted to contact Mrs. [redacted] to schedule an appointment
to install the new parts.  Our records show we attempted to contact
Mrs. [redacted] on 12/20/15at 10:42am, but we were unsuccessful and
we left a voicemail for Mrs. [redacted] to return our call.  On 12/23/15, 12/24/15, 12/26/15and 12/28/15, we
attempted to contact Mrs. [redacted] again to schedule an appointment, but
again we were unsuccessful and we were unable to leave a message due to
Mrs. [redacted]’ voicemail was full.  Due to no response and not hearing
from Mrs. [redacted] her service order was cancelled on 12/28/15. 
 
Although, we are unable to honor Mrs. [redacted]’ request to
return her dishwasher; Conn’s is willing to continue with repairs. 
Mrs. [redacted] may contact our service department at 1-855-266-6349to schedule an appointment that is
convenient for her.
 
If we may be of further assistance, Mrs. [redacted] may contact
our Customer Service department at 1-877-358-1252.




 







Kind
regards,
 
Jana
A[redacted]

Thank you for the opportunity to respond to Mrs. T[redacted]’s
additional comments. Mrs. T[redacted] stated in her rebuttal that the bed
delivered was not the same bed selected in the store and that we did not
provide an opportunity to purchase additional support for the mattress or information
which would allow her to obtain the support needed.
 
We have included in our response a copy of Mrs. T[redacted] signed
invoice showing the model number selected at the time of purchase matches the
mattress that was serviced. (See law label that was attached upon inspections.)
 
We have also included the link to our website showing the
standard queen frame that is available for purchase Model [redacted].  http://www.conns.com/queen-bed-frame.html
You will see from the picture displayed the center support
needed to meet the manufacturer’s requirements as shown on the manufacturer’s
warranty card.
 
Please note once proper support has been acquired it is
recommended that the mattress be rotated from head to toe 180 degrees.  This will allow the repositioning of the
support and may improve the comfort. 
If Mrs. T[redacted] mattress has been damaged due to the bed frame not
providing continuous support it will not be covered by the limited warranty
as stated on the warranty card.
 
 
If we may be of further assistance, Mrs. T[redacted] may contact
Customer Service at 1-877-358-1252.
 
 
Kind regards,
 
 
 
Kathryn J[redacted]













7/10/2015






Complaint

I have to say that I have never been so displeased with a company in my whole life. We purchased warranties on all our furniture and electronic tablet back in August 2014. we have almost paid off the full balance. we have made claims on the furniture and Tablet only to encounter further damage to...

our items by your repair techs. additionally repairs take a ridiculous amount of time to be completed meaning when a claim is placed it can take up to 2 months for the repair to happen. in some cases it's taken more than 6 months. in my opinion that is your attempt to run out the warranty. after our SideRail needed repair the tech damaged our mattress. we have told you several times to no avail. additionally the siderail was never repaired properly even after several attempts to have it looked at again. our couch has needed repair since 2014. it is May 2015 and someone finally came out today. instead of just repairing the sofa they damaged it with a huge hole on the inside exposing the wood frame and staples making it unsafe for our children to sit on. we are need our mattress replaced do to your negligence and now our sofa replaced do to your negligence. a warranty should not be offered if you are not equipped or able to provide the service. we are filing acclaim with the Revdex.com and the Texas attorney general office. additionally we are considering further legal action. I need to be contacted by a general manager as soon as possible at. I have we stood so much time and money dealing with conns. I also have picture evidence of all the problems to the furniture due to the companies negligence.
This is the above email I sent to conns in regards to the problems we're having.







Desired Resolution

Replacement of mattress the tech damaged and sofa the tech damaged with the sane product as well as prompt repair of other outstanding items ongoing for several months.

Consumer Business Dialog

Thank you for the
opportunity to respond to [redacted]’s additional comments.  We sincerely appreciate her for bringing her
concerns to our attention.  Our management
team has addressed the lack of communication to ensure we deliver the quality
customer service we strive for within our organization. 
If we may be of further
assistance, [redacted] may contact our Customer Service Department at [redacted].
    


 
Kind regards,
 
 
[redacted]
Customer Relations Officer









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Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 4/9/15, Mr. [redacted] purchased a [redacted] loveseat which comes with a 1-year limited manufacturer’s warranty that expired on 4/10/16; no additional coverage was purchased with...

Conn’s. We researched Mr. [redacted] service history and found he contacted us on two separate occasions regarding repairs for his loveseat.·         11/2/15- Contacted service stating the screws feel out of the unit. A service appointment was scheduled for 11/10/15; during inspection the serviceman found the screws on the floor and the left recliner separated from the console. The serviceman was able to use the screws to reattached and line the left mechanism to complete repairs.·         3/28/16- Contacted service stating the springs is coming out from underneath the unit. An appointment was scheduled for 4/5/16; during the inspection the serviceman found multiple issues. The left mechanism bent, the inner seat springs popping, material fading, left panel discolored and fabric peeling. The serviceman notated that Mr. [redacted] would not accept service and stated he wanted to re-select because he was unsatisfied with the unit. Although our records show Mr. [redacted] refused service during his last inspection, Conn’s has agreed to continue repair needs for the mechanism and springs only; fading, discoloration and peeling is not covered under the [redacted] of the manufacturer’s warranty. We will contact Mr. [redacted] with the first available date to continue service. If we may be of further assistance, Mr. [redacted] may contact our Customer Service department at [redacted] Kind regards, Dyeisha [redacted]

Thank you for the
opportunity to respond to [redacted] complaint. We researched [redacted]
complaint and found that his issue has been addressed. On 6/18/15, Conn’s
approved an exchange and [redacted] received a credit up to $3000.00 to
re-select another refrigerator. Our records show [redacted]...

[redacted] elected a [redacted]
French Door refrigerator and purchased a 24-month Repair Service Agreement Plan.
[redacted] refrigerator was delivered and received in good order on 6/23/15. We
sincerely apologize for any inconvenience [redacted] experienced during this
process.
 
If
we may be of further assistance, [redacted] may contact our customer service
department at [redacted].Kind regards,Dyeisha W[redacted]