Conn's Home Plus

Thank you for the opportunity to respond to Mrs. [redacted]’s concerns.  Mrs. [redacted] has been contacted and Conn’s
has agreed to exchange her recliner. 
After researching her complaint we found the frame had come apart and
was damaged beyond repair.  Mrs.
[redacted]’s new recliner is...

scheduled to be delivered on 2/19/15.  We sincerely apologize to Mrs. [redacted] for
the experience she had with us.  If I may
be of further assistance, Mrs. [redacted] may contact me directly at
[redacted].
  
Kind regards,
Kathryn J[redacted]

Thank you for
the opportunity to respond to [redacted]. [redacted]’s concerns regarding account
#[redacted].  [redacted]. [redacted] stated she made a
payment in the amount of $[redacted].00 on her account and the next day a draft in
the amount of [redacted].00 was debited from her bank account.
 
According to
our...

records, we received [redacted]. [redacted]’s payment in the amount of $[redacted].00 in cash
paid at store **.  We do not show that a
payment of $[redacted].00 was debited from her checking account the next day.  We have provided a copy of [redacted]. [redacted]’s
payment history for her records. 
 
If [redacted]. [redacted]
believes this is an error, she will need to fax a full running bank statement
for us to research the payment further. 
[redacted]. [redacted] can fax that bank statement to [redacted] for further
review. 
 
We value [redacted].
[redacted] as a customer and appreciate her bringing her concerns to our
attention.  Thank you,[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. On 9/11/15, we spoke to Mrs. [redacted] and their issue has been addressed. Mrs. [redacted] is aware they would need to return the chair to their local Conn’s to initiate the refund to Mr. [redacted]’s GE account. We sincerely apologize for...

any inconvenience Mr. and Mrs. [redacted] experienced during this process. If we may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted].Kind regards,Dyeisha W[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The problem with Conn's is that NO ONE RESPONDS or answers any questions and until a formal complaint is made through the Revdex.com. No one takes responsibility for anything. I am a consumer and I have just spent a lot of money at your store and to be treated this way is ridiculous and having to force it out of you for a response.  If you wish to retain me as customer, your customer service needs to improve, your response time needs to improve, and your associates respect toward your customers need to improve.I want a formal apology in writing .
Regards,

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 3/21/16, **. [redacted] purchased the [redacted] living room furniture which consist of three pieces (sofa, loveseat and recliner), [redacted] Trayer TV console and fireplace, a [redacted] 55” Smart TV and...

received a free 32” [redacted] TV with his qualified purchase. [redacted] delivery was scheduled for 3/26/16 however; upon confirming delivery time **. [redacted] informed the delivery team that the address was incorrect. **. [redacted] was made aware he would need to return to the store to provide the correct address and sign a new contract. **. [redacted] returned to the store on 3/28/16 to correct his information and was re-scheduled for delivery on 4/2/16. Upon delivery, the living room furniture and 32” TV was signed acknowledging the items were received in good order. However; the TV console and fireplace were reported damaged and **. [redacted] stated the 55” TV was the incorrect model purchased. We confirmed **. [redacted] refused the TV, console and fireplace which were returned to the warehouse. The sales representative cancelled the items from his invoice and a credit of $3367.19 was applied to his account.   After reviewing [redacted] complaint we have no records showing he contacted our service department regarding any issues with his furniture since the items were delivered on 4/2/16. **. [redacted] requested to have his furniture picked up and was made aware the furniture would be returned and processed as a voluntary repossession. We verified **. [redacted] agreed to the Terms and Condition of the voluntary repossession and his furniture was picked up by Conn’s delivery team on 6/10/16. Although **. [redacted] returned his furniture as a voluntary repossession; he is still be responsible for any residual balance. If we may be of further assistance, **. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]Customer Relations

Thank you for the
opportunity to respond to Mr. [redacted]’ complaint. Our records show on 11/30/13,
Mr. [redacted] purchased a 70” Sharp 3D Smart television with a 1-year limited
manufacturer’s warranty.
We received Mr.
[redacted]’ complaint and found on 12/23/14; we received an approved...

authorized
from the manufacturer to exchange Mr. [redacted] television for up to $2999.99
which is the original amount he paid. Our records show Mr. [redacted] re-selected a
65” Samsung 4K Smart television for $2199.99 and received delivery in good
order on 12/26/14.  Conn’s agreed to
refund Mr. [redacted] for the difference in price for the television he re-selected,
a check was mailed on 12/31/2014 to the address we have on file. 
 If we may be of further assistance, Mr. [redacted]
may contact us at 1-877-358-1252.
 
Sincerely,
 
Kathryn [redacted]

Thank
you for the opportunity to respond to Mrs. [redacted]s complaint. Our records
show on 4/11/13, Mrs. [redacted] purchased a [redacted] Side-by-Side refrigerator
which...

came with a 1-year limited manufacturer’s warranty that expired on 4/12/14;
Mrs. [redacted] did not elect to purchase additional coverage.
Our
records show Mrs. [redacted] contacted Conn’s Service Department on three
separate occasions (11/25/13, 1/17/14 and 2/12/14) stating her refrigerator was
freezing up and making a loud noise.
·        
On 11/27/13; the technician found
the unit was not set on the proper settings which caused ice to build on the
fan motor. The technician cleared the ice and tested the unit; united tested
ok.
·        
On 1/21//14; the technician replaced
the front and rear ASM multi-freeze cover and front ASM evaporator cover.
·        
On 3/3/14 (requested repair date); the
technician replaced the ASM case lever dispenser and ice tray bucket. The
technician tested the unit and the unit tested ok.
We
have no records that Mrs. [redacted] contacted our service department regarding
any further issues she was experiencing with her refrigerator since her repairs
were complete on 3/3/14 or prior to the warranty expiring on 4/12/14. Our
records show Mrs. [redacted] contact our customer service department on 2/18/15
stating the refrigerator was not cooling and the freezer was not freezing. Mrs.
Ettinoffe was advised her refrigerator did not qualify for an exchange and she
would be responsible for any out-of-pocket expenses to have a technician assess/repair
the refrigerator due to the warranty expired on her unit on 4/12/14. If Mrs.
Ettinoffe would like to have a Conn’s technician assess her refrigerator, she
may contact our service department at 1-855-266-6349
If
we may be of further assistance, Mrs. [redacted] may contact customer service at
1-877-358-1252.
 
Kind
regards,
 
Dyeisha
W[redacted]

line-height:115%;font-family:"Cambria","serif";mso-ascii-theme-font:major-latin;...⇄ /> mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;
mso-hansi-theme-font:major-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi">Thank you for the opportunity to respond to
Mr. [redacted] complaint regarding a purchase under the name Socorro
[redacted].  Our records show on 11/22/14, Mrs.
[redacted] purchased a [redacted] 3D Blu-Ray HTIB with a (36-month Repair Service
Agreement).  We spoke with Mrs. [redacted] on 4/29/15 and her concerns have been addressed
and resolved.  Mrs. [redacted] will visit her nearest Conn’s location on 4/30/15.  We sincerely
apologize to Mr. [redacted] and Mrs. [redacted] for the experience and any
inconvenience that has been caused regarding this matter.
 
If we may be of further assistance, Mr.
[redacted] may contact our Customer Service Department at 1-877-358-1252.
     


 
Kind regards,
[redacted]








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Thank you for the opportunity to respond to Mrs. [redacted]’ complaint regarding a purchase made under [redacted].  Our records show on January 17, 2016, Mr. [redacted] filled out a Conn’s credit application; due to the credit criteria the application was declined.  Mr. [redacted]’ purchase was made...

through Acceptance Now.  Although, Conn’s does not have access to Mr. [redacted]’ account or credit application; we were able to confirm that he contact service onFebruary 2, 2016regarding his ** high-efficiency washer model ([redacted]).  During the call Mr. [redacted] indicated that the washer was leaking water.  A service call was scheduled; during the inspection the technician checked the operation system and found a loose connection at the valve.  The technician adjusted the clamps, he tested Mr. [redacted]’ washer and found the unit was working properly.    Prior to receiving Mrs. [redacted]’ complaint; we have no new service calls or orders on file since service was completed inFebruary 2016.  Mrs. [redacted] may contact Acceptance Now directly at337-991-0980with any questions or concerns regarding their policies.  At this time we are unable to honor Mrs. [redacted]’ request; Mr. [redacted]’ purchase was not financed through Conn’s.   We have included a copy of Mr. [redacted]’ invoice and completed service order on file in our response.     Kind regards,     Jana [redacted]

Thank you for
the opportunity to respond to [redacted] concerns regarding collection
calls she has received
 
We have found
that [redacted] telephone number was linked to an account in error.  We have placed a cease and desist on the
telephone number provided by [redacted]...

[redacted]. 
Please note it may take up to 24-hours for the cease and desist process
to be completed.
 
If [redacted] receives any additional calls after the 24 hour period, we ask that she
contact us directly.
 
We would like
to apologize for any inconvenience [redacted] has experienced due to this matter.
Thank you,Cheryle S[redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her accounts.  We would be able to combine Ms. [redacted]'s accounts if she chooses; however, we would not be able to lower her minimum monthly payment below $200.00 each month.

Thank you again for the opportunity to respond to Mrs. [redacted].  We record all of our calls for quality assurance.  We reviewed the recorded call from December 10, 2014 and confirmed Mrs. [redacted] was given a payoff quote of $2319.27.  These calls are for internal use only and cannot be released to the customer.  Again,  we value Mrs. [redacted] as a customer and appreciate her bringing her concerns to our attention. Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I was never given option to buy chair but I would never buy another thing bc of deceptive practices....I was told I HAD to purchase there insurance even after I explained to salesman I had insurance. Why would Inpay additional fee...credit was given bc I complained that I was overcharged which was the truth in was not apart of a price guarantee...they admittedly made mistake and corrected. Guarantee Inwas told did not include other stores only if THEY changed price found same set for $600 cheaper I was never told about additional charge free delivery means free. I would have opted for free TV. If I knew about warranties I would have not cancelled them. I purchased the set bc of chair...instead of apologizing they put up lies about an "investigation" whodid they interview the crooked salesman??? I am guilty of not reading invoice but was never given paper invoice. It was done on a tablet and sent to email. Did not have access to computer til later date I trusted salesmanWhen I cancelled warranties was told I would get copy sent to email. To date no email. Call that customer service number and my bill was not corrected to reflect credit and I still don't have proof. Whoever responded to inquiry was a poor representative of company as was the crooked salesman. I have plenty of room for chair in my home and have purchased a chair from another reputable company that I was completely satisfied with. This company was low budget and I make a point to tell everyone of my horrible experience. I would have respected more if an apology was issued. Classless business with classless employees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] Sent: Friday, July 03, 2015 8:26 AM To: drteam Subject: [redacted] Corpus Christi TX 78413 Re: ID # [redacted]- Conns Appliance, Inc.Hello, received your message, but could not figure out how to respond!  We have not heard back from Conn's, in spite of their message to you about the goodwill gesture - we do not anticipate hearing from them, they are so disorganized that it's likely we will hear back next year or something - they seem quite shady in their practices.We attribute the resolution of this issue to your intervention, we are very grateful for your very prompt attention to our concerns, and the business practices of this company.  We certainly would have replied, if we could figure out how to do it!  hoping this message finds you, thank you so much for your help with this,Mr. and Mrs. [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments. Our records show we mailed Mrs. [redacted]’s $100 gift card to her residence twice via certified mail in (October 2015 and November 2015). However; the gift cards were returned to Conn’s due to no one was available at the time of delivery. We will re-issue Mrs. [redacted] another gift card and mail it to the address provided in her complaint; we ask to please allow 7-10 business days to receive. We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us Customer Service at 1-877-358-1252.  Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Conn's was told to cancel the other payment. The payoff was made for the 20th not the 22nd. They would not cancel it on thier own, yes I am aware of this. That is why I asked them to cancel the payment. The whole point of paying off early was to save money on the fees. All they did was keep an additional $11 over what what stated on the payoff and cost me fees in overages. As I said before they are responsible for the extra fees I incured due to thier sneaky practices. It does not take 3 days for a computer to realize that there is a zero balance on an account. They state a payoff even on thier form and they did not even honor it. Otherwise I would have gotten the entire 288 back instead of the 277 which they finally sent me a month late.
Regards,[redacted]

Because it is false. The contract they sent was not corrected or accurate. They do not seem to want to correct this and I certainly do not have the time or desire to keep answering their lies with the same answers.

Thank you for the opportunity to respond to Mrs. Janowski’s complaint. Our records show on 11/12/16, Mrs. Janowski purchased a [redacted] and elected to purchase a 24-month Repair Service Agreement Plan. We show Mrs. Janowski received free delivery with her qualified purchase...

and her refrigerator was received in good order on 11/22/16. As listed under our shipping information; “Conn’s Next Day Delivery is limited to delivery within Conn's Next Day Delivery zones. Next Day Delivery is subject to availability and is not available on select days in Alexandria; Jackson; Knoxville; Lubbock; Monroe; Nashville; Odessa; Shreveport; Yuma; CO; GA; SC and OK markets”. We researched Mrs. Janowski’s service history and found that she contacted us on 11/25/16 stating her refrigerator was not cooling and not dispensing ice. We did not have a technician in Mrs. Janowski’s area which caused a delay scheduling her initial appointment. However; we were able to locate a 3rd party certified technician who assessed Mrs. Janowski refrigerator on 12/7/16; during the inspection, the technician found parts were needed to complete repairs. After further review of Mrs. Janowski’s service needs, Conn’s has agreed to issue an even exchange on her refrigerator. Our records show Mrs. Janowski’s new unit is currently scheduled for delivery on 12/11/16. We sincerely apologize for any inconvenience Mrs. Janowski experienced as a result of the service delay. At this time we are unable to honor Mrs. Janowski’s request to receive a free 32” TV; the promotional offer was for either free delivery or 32” TV and Mrs. Janowski was able to take advantage of Conn’s free delivery. If we may be of further assistance, Mrs. Janowski may contact us at 1-866-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding her account.  Mrs. [redacted] is currently being represented by an attorney; therefore, we can only communicate with Mrs. [redacted] attorney at this time. Thank you, Cheryle S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Still watching my credit reports to see make sure the balance shows nothing and no late or missed payments. Checking credit karma every week and counting down to the 30 day mark where I will be disputing any charges or anything negative. I no longer trust this company and recommended this company to no one. This was the first and the last time I will ever purchase anything from Conn's.