Consolidated Communications Corporate Headquarters

Consolidated communications has promised to start internet service at home. They have unknowingly cancelled the appt multiple times with no communication as to why. Customer service said there was no ability to escalate or get in contact with a dispatch person. They told me to reschedule the appt and hope that they come. I have taken multiple days off of work for these appointments and somehow it is okay for them to allow you the entire day to sit at home until they don’t arrive. The customer service supervisor also advised that she could leave me on hold for five minutes if she so chose to which was unacceptable.

This business will not provide information regarding services I am being charged for, but not receiving. I had to use my cell to get my full account number under threat they would not help me. I couldn't get on-line because the "high speed" internet service I pay for is too slow to access their website to give them my full account number and/or previous bill. I was trying to find out when they would begin providing "high speed" internet to my home to replace the "dial up" speed they are currently charging "high speed" pricing for. They could not answer my question. They would not provide me with an address to file a complaint. They would not provide a manager to move my complaint forward. Horrible customer service!!! Horrible internet service!!! Horrible company!!!

I am writing this for my son because he has been trying since June 25th to have internet installed at his house, but Consolidated Communication has made 2 appts. so and has not kept either one of them. He bought a house on *** Road in Rindge NH 03461. He is now being told that they cannot get to him until Sept 12, His girlfriend goes back to school next week and she needs Internet to do her Classwork!

On Sunday August 12th my wireless internet suddenly stopped working. I called Consolidated Communications to report it. They said there were no outages in the area and that it didn't look like anything was wrong on their end. Both that day and Monday I was on the phone with them troubleshooting the problem. I was told the earliest someone could come was Wednesday the 15th, they said they would escalate it to make it faster. The window they gave me was 7am to 7pm. Wednesday no one came. I called again, they said someone would be coming before 6 pm Thursday, and still no one came. I was told Friday someone would come by 8 pm. I spoke to a supervisor who said the only way they can communicate with dispatch who sends out the technicians is through emails. I continued to call through the weekend, I called Monday the 20th, still no one came to fix my internet. I received an automated call Tuesday afternoon that they were not able to come until 8am to 5 pm Wednesday. They did not, and instead I received another automated call that they were busy and would come Thursday between 8 and 5. I called again and spoke with another supervisor who sent another email. In total I believe I have spoken to tech support 8 times, a supervisor 3 times, and still no one has fixed my internet! It has now been broken for 11 days.

Our internet stopped working so we called tech support. They were not able to help us so they submitted the issue to a technician. It was also decided we may need a new modem. We were told a technician was coming out on Tuesday and asked if we would be home to let him in if needed. Told them we would be here. No tech Tuesday, Wednesday, or Thursday. Called back Thursday and was told he came out and fixed the problem. So we waited all day and he never came to tells us he was there or check to see if the issue he "fixed" solved the problem. So still no internet so tech support opened a new ticket. Friday a new moden was left on my neighbors step... No note as to who or what it was for... I found it Saturday night and called tech support to ask about it. They had no record of it but said the work order was still open but they could not tell me when tech would come back. The next Tuesday I called back and after 30 minutes of a phone/tech loop and getting transferred several time I was told all the tickets/work orders where closed. They could not help me because I was not near the modem. Called back that night and they opened a new ticket. Was told to wait till tomorrow and call back to see what is next.

My landline phone is not allowing me to connect for any incoming calls. I can still make outgoing calls, and my internet is working. When I called Consolidated to report the line not working correctly, I was told that it will take 2 weeks before a repair person is in the area to fix it. Two weeks! Not acceptable to me at all. Also, this line was just repaired about 6 weeks ago, and at that stage I was also given a repair date about 10 days out, and Consolidated didn't show, leaving me that time without any phone service for 2 weeks again.

This is utterly ridiculous that there is no repair services available when needed! Before I had no way of calling if any kind of emergency had happened at the house, as cell phones don't work where I live. How can you provide a service to customers and charge for it without actually providing that service?!

My internet has been out since Friday. I work from home, as a software training and implementation specialist and RELY on the internet for work. I even signed up for the high speed option. But, my internet went completely down on Friday. I filed a support ticket and was told the date for getting it fixed is September 1, That is absolutely unacceptable.My internet will be down for 10 business days due to an error on their end. I can not miss work for 10 days. For now I am working at a neighbor's house, because I was told to stay close to home. I certainly can not impose on my neighbors for that long. That length of time for a repair is just unacceptable.

I currently have a land line, at my rental, with this company. I have asked for an internet to be hooked up to the phone and was promised a technician would arrive on August 10-no time given. After waiting around all day, I called customer service and was told that they would have to postpone to August 15. I checked to make sure they had my cell phone number, so they could call if there was a problem. After waiting around all day on August 15, I called the next morning and was told that they would come on August 21. I was never contacted about any of these delays. Furthermore I have the equipment, which just needs to be plugged in and then turned on by the company,(I do this on a yearly basis) but they insist that a tech has to come. I have charged my renters for this service, but have not received anything from the company. (*** ROAD, WOLFEBORO, NH. Phone number . Confirmation number 1-*** Account # ***). My cell # is

I moved into *** Hill Road, Newington, NH on July 1st, 2018. On July 9th, I ordered 50 mbps internet service through consolidated communications to have fiber internet set up. The over-the-phone service lady said a tech would be available Friday July 20th from 8AM-5PM. That's literally open to close business hours. Do they expect customers to take an entire day off to get their services? I am in the United States Air Force and I am not able to take leave for things like this very often. The day of Friday, July 20th I get an automated call to reschedule the service installation to monday, July 24th yet again 8AM-5PM. Sure enough, I get another automated phone message they need to reschedule until July 30th. I call them to get an understanding of what's going on but the customer service individuals had absolutely no way to contact the foremen that's been responsible for delaying me twice. I am a part time student as well as being an active duty service member so I really need internet services in my residence.

For well over a month we have been have little to no internet service at our home. I depend on it for work and my wife depends on it for her schooling. I have call CC numerous times about the lack of service, they say "oh we do see a problem". They say they wlll send someone out to repair the issue, but all we get is a recording saying that the repair was made. Meanwhile we still have no service. I called CC customer service and their only suggesting was to sign up for their more expensive program. Why would I do that when they can't provide the one I already have. It seems that because the company knows where we live we have no other choice for phone or internet service that they can take advantage of us. We live in a cell phone dead zone. In today's world we just cannot do without this service that we pay go money for. Thank you

My internet connection pauses and reloads constantly during evening hours.This makes it impossible to watch tv and difficult to web search.