My sincerest apologies I thought that we had processed the credit of $to Mr [redacted] 's [redacted] but we had notI have personally credited the $to his [redacted] tonightThe transaction will be processed electronically tomorrow the 17th of February and can take - business hours to be reflected if doing on line banking I tried attaching a copy of the transcation but the file would not open Again, my apologies for the manner in which this transaction was handled Best Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
I called today 9/17/and talked to customer's husband at 12:PMI apologized for the lack of service and said that I would credit her [redacted] for the total amount of the order which was $and that I would send the [redacted] PJ's at no charge in the hopes that some day she would give us a second chanceOur customers and their opionions are very important to us and this is experience is not typical of the service we give[redacted] ***Customer Service Manager [redacted] Ext [redacted] Direct Lin [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
The padvertisements running along the top and the side of other websites do not indicate any mark downs or previous prices, they do not indicate which size rug the advertisement is referring to It shows the rug for $500, when you go to the site there is no rug for $ For anyone who has been watching this item, and know the larger rug has been priced $699, they would assume the larger rug has been marked down further to $ Anyone who has been watching this item knows the smaller rug is priced at $399., so an advertisement for a sale price of over $for the smaller rug would not make any sense at all It's bait and switch advertising Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Upon receiving Cuddledown's most recent reply to the Revdex.com, I contacted my bank credit card company (a major U.Sbank) Bank stated that Cuddledown had NEVER responded or contacted them re the dispute I initiated on 2-26-(to avoid a finance charge on my monthly bill while awaiting credit) In addition, bank stated that "they never rejected a Cuddledown credit" -- this is a complete falsehood Bank never received any communication from Cuddledown in response to this dispute Needless to say, this merchant has a real problem with the truth, and I will NEVER purchase anything from them again AND advise friends and neighbors to do the same! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowIt has been over hours and I have yet to receive my refund or an apology from the companyI would like a refund transaction notice that I can show to my bank for investigating the matter with hours of this messageThank you Regards, [redacted]
A credit in the amount of $119 was processed on the 27th of February to the [redacted] card used to purchase the merchandise ordered on 1/20/17.However customer disputed the charges with her bank and the bank processed a credit to her [redacted] card on 2/26/17 in the amount of $109.50 and rejected our credit of $119.00. So customer has been credited. Type ID Date Amount Authorization [redacted] 01/20/2017 $119.00 Deposit [redacted] 01/20/2017 $119.00 First Chargeback [redacted] 02/26/2017 -$109.50 Refund [redacted] 02/28/2017 -$119.00
Talked to customer 4/12/at 12:PM apologized for the manner in which her call was handledTold her she would be credited the $for the one month charge of the VIP membership which has been cancelled by customer. Also told customer I would process a credit of $to her ***
account and that if she did on line banking it could take - business hours to be reflected.Left message for customer on 1/11/at 1:pm*** ***Customer Service Manager***
I called and left customer a message at 3:PM the sham shows as being delivered on the 6th and the coverlet show as being delivered todayI left customer my direct phone line in case she did notreceive the orderI have also credited her back the $she was charged for shipping and handling
If customer does on line banking it will take - business hours for the credit to be reflected
My sincerest apologies for the delay and frustration this return has causedI left a message today for the customer at 3:PM saying I would try reaching her later today or tomorrowI also left mydirect line which is ***I need to know if customer has the tracking number for the return
as we do not show that we have received the return.Thanks,*** ***
** *** ***
*** ** ***
*** *** *** *** *** * *** *** ***
***
*** *** *** ***
Called and talked to customer at 7:PM Feb 27thI asked customer if her check had been cashed and she said noI said it appears the order has been lost in the mailCustomer said she would check and if still not cashed in a week she would call back
Tell us why here...I talked to customer today at 11:am; she said she returned two pillows two weeks ago from today and has not received her creditI apolozied and asked if she had the tracking number for the return so that I could track the package to see when the return was receivedI
explained once I know the package is here I could go ahead and process the credit for the two pillowsReturns can take - weeks to process (the 4-weeks includes the travel time)Customer is going to call me back later today with the tracking number.*** ***Customer Service Manager*** *** *** *** ***
Customer was notified that the coupon code she was trying to use was not a legitimate coupon issued by Cuddledown and that if she wanted the order it would be at full priceHer original order was cancelled and a new order was processed at full price
As a one time courtesy I have processed a
credit of $to her *** card ending in ***If the customer does on line banking she needs to allow - business hours for the credit to be reflected - the credit will actually not process until tomorrow the 24th of February
Best Regards,
*** ***
Customer Service Manager
Full credit for both orders was issued today. Order #*** in the amount of $and order number *** in the amount of $174. These refunds should be at your bank by Wednesday 3/29. I apologize for the delay in processing of your refund. ***
***CuddledownPresident
My sincerest apologies I thought that we had processed the credit of $to Mr***'s *** but we had notI have personally credited the $to his *** tonightThe transaction will be processed electronically tomorrow the 17th of February and can take - business hours to be reflected if doing on line banking
I tried attaching a copy of the transcation but the file would not open
Again, my apologies for the manner in which this transaction was handled
Best Regards,
*** ***
I called today 9/17/and talked to customer's husband at 12:PMI apologized for the lack of service and said that I would credit her *** for the total amount of the order which was $and that I would send the *** PJ's at no charge in the hopes that some day she would give us a
second chanceOur customers and their opionions are very important to us and this is experience is not typical of the service we give.*** ***Customer Service Manager *** Ext *** Direct Lin* ***
My sincerest apologies I thought that we had processed the credit of $to Mr [redacted] 's [redacted] but we had notI have personally credited the $to his [redacted] tonightThe transaction will be processed electronically tomorrow the 17th of February and can take - business hours to be reflected if doing on line banking I tried attaching a copy of the transcation but the file would not open Again, my apologies for the manner in which this transaction was handled Best Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
I called today 9/17/and talked to customer's husband at 12:PMI apologized for the lack of service and said that I would credit her [redacted] for the total amount of the order which was $and that I would send the [redacted] PJ's at no charge in the hopes that some day she would give us a second chanceOur customers and their opionions are very important to us and this is experience is not typical of the service we give[redacted] ***Customer Service Manager [redacted] Ext [redacted] Direct Lin [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
The padvertisements running along the top and the side of other websites do not indicate any mark downs or previous prices, they do not indicate which size rug the advertisement is referring to It shows the rug for $500, when you go to the site there is no rug for $ For anyone who has been watching this item, and know the larger rug has been priced $699, they would assume the larger rug has been marked down further to $ Anyone who has been watching this item knows the smaller rug is priced at $399., so an advertisement for a sale price of over $for the smaller rug would not make any sense at all It's bait and switch advertising Regards, [redacted] ***
Talked to customer at 3:PM 1/18/I let customer know that her sheet set shipped on 1/16/and that I would credit her for her S&H of $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Upon receiving Cuddledown's most recent reply to the Revdex.com, I contacted my bank credit card company (a major U.Sbank) Bank stated that Cuddledown had NEVER responded or contacted them re the dispute I initiated on 2-26-(to avoid a finance charge on my monthly bill while awaiting credit) In addition, bank stated that "they never rejected a Cuddledown credit" -- this is a complete falsehood Bank never received any communication from Cuddledown in response to this dispute Needless to say, this merchant has a real problem with the truth, and I will NEVER purchase anything from them again AND advise friends and neighbors to do the same! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowIt has been over hours and I have yet to receive my refund or an apology from the companyI would like a refund transaction notice that I can show to my bank for investigating the matter with hours of this messageThank you Regards, [redacted]
A credit in the amount of $119 was processed on the 27th of February to the [redacted] card used to purchase the merchandise ordered on 1/20/17.However customer disputed the charges with her bank and the bank processed a credit to her [redacted] card on 2/26/17 in the amount of $109.50 and rejected our credit of $119.00. So customer has been credited. Type ID Date Amount Authorization [redacted] 01/20/2017 $119.00 Deposit [redacted] 01/20/2017 $119.00 First Chargeback [redacted] 02/26/2017 -$109.50 Refund [redacted] 02/28/2017 -$119.00
Talked to customer 4/12/at 12:PM apologized for the manner in which her call was handledTold her she would be credited the $for the one month charge of the VIP membership which has been cancelled by customer. Also told customer I would process a credit of $to her ***
account and that if she did on line banking it could take - business hours to be reflected.Left message for customer on 1/11/at 1:pm*** ***Customer Service Manager***
I have attached the advertisements that I am seeing. When I go to the website I do not see any red lined prices
Regards,
*** ***
I called and left customer a message at 3:PM the sham shows as being delivered on the 6th and the coverlet show as being delivered todayI left customer my direct phone line in case she did notreceive the orderI have also credited her back the $she was charged for shipping and handling
If customer does on line banking it will take - business hours for the credit to be reflected
My sincerest apologies for the delay and frustration this return has causedI left a message today for the customer at 3:PM saying I would try reaching her later today or tomorrowI also left mydirect line which is ***I need to know if customer has the tracking number for the return
as we do not show that we have received the return.Thanks,*** ***
** *** ***
*** ** ***
*** *** *** *** *** * *** *** ***
***
*** *** *** ***
Called and talked to customer at 7:PM Feb 27thI asked customer if her check had been cashed and she said noI said it appears the order has been lost in the mailCustomer said she would check and if still not cashed in a week she would call back
Tell us why here...I talked to customer today at 11:am; she said she returned two pillows two weeks ago from today and has not received her creditI apolozied and asked if she had the tracking number for the return so that I could track the package to see when the return was receivedI
explained once I know the package is here I could go ahead and process the credit for the two pillowsReturns can take - weeks to process (the 4-weeks includes the travel time)Customer is going to call me back later today with the tracking number.*** ***Customer Service Manager*** *** *** *** ***
Customer was notified that the coupon code she was trying to use was not a legitimate coupon issued by Cuddledown and that if she wanted the order it would be at full priceHer original order was cancelled and a new order was processed at full price
As a one time courtesy I have processed a
credit of $to her *** card ending in ***If the customer does on line banking she needs to allow - business hours for the credit to be reflected - the credit will actually not process until tomorrow the 24th of February
Best Regards,
*** ***
Customer Service Manager
Full credit for both orders was issued today. Order #*** in the amount of $and order number *** in the amount of $174. These refunds should be at your bank by Wednesday 3/29. I apologize for the delay in processing of your refund. ***
***CuddledownPresident
My sincerest apologies I thought that we had processed the credit of $to Mr***'s *** but we had notI have personally credited the $to his *** tonightThe transaction will be processed electronically tomorrow the 17th of February and can take - business hours to be reflected if doing on line banking
I tried attaching a copy of the transcation but the file would not open
Again, my apologies for the manner in which this transaction was handled
Best Regards,
*** ***
I called today 9/17/and talked to customer's husband at 12:PMI apologized for the lack of service and said that I would credit her *** for the total amount of the order which was $and that I would send the *** PJ's at no charge in the hopes that some day she would give us a
second chanceOur customers and their opionions are very important to us and this is experience is not typical of the service we give.*** ***Customer Service Manager *** Ext *** Direct Lin* ***