Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This response does NOT meet the minimum bar for resolution. As detailed in my original complaint I will not consider this resolved until OTHER consumers are protected from the predatory practice of tricking people into a monthly membership. Specifically: I require that the website be redesigned to clearly display the monthly membership fee BEFORE a consumer enters their email address (which they think they're doing to receive a rebate code). Fine print is unacceptable here. The membership must also be able to be canceled online. Currently Cuddledown requires a phone call to cancel. This is absurd and unacceptable on every level. When these changes are made I will consider my complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
A credit in the amount of $119 was processed on the 27th of February to the [redacted] card used to purchase the merchandise ordered on 1/20/17.However customer disputed the charges with her bank and the bank processed a credit to her [redacted] card on 2/26/17 in the amount of $109.50 and rejected our credit of $119.00. So customer has been credited. Type ID Date Amount Authorization [redacted] 01/20/2017 $119.00 Deposit [redacted] 01/20/2017 $119.00 First Chargeback [redacted] 02/26/2017 -$109.50 Refund [redacted] 02/28/2017 -$119.00
I talked to the customer on Jan 29th at 6:48 PM and apologized for the service and listened to his concerns. Customer stated he was going to go back to the Revdex.com and close the complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] for the most part. I have reviewed Cuddledown's website and would like to pount out that their advertisement for the VIP club only list the recurring charge of $24.95 in the find print and only after and interested party has clicked through other screens. Nonetheless, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I tried to contact customer by phone but the number we have on file for her as been disconnected. I have emailed the customer apologizing letting her know that the VIP membership will be cancelled and that she will see six credits in the amount of $14.95 going back to her [redacted] card.
According to our payment processing company the credit in the amount of $119 was credited to her account on 2/28/17 and we see this credit from our end as being processed. I will ask our customer service department to request documentation on the credit for the consumer. I do apologize for any inconvenience this customer has incurred in us trying to resolve this issue. [redacted]CuddledownPresident
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It has been over 72 hours and I have yet to receive my refund or an apology from the company. I would like a refund transaction notice that I can show to my bank for investigating the matter with 24 hours of this message. Thank you.
Called and talked to customer at 7:05 PM today 2/27/17. Apologized for the delay and informed customer I had processed a credit to her [redacted] account in the amount of $119.00. I also explained that accounting had closed the day out and the credit would process tomorrow the 28th of Feb and if she...
did on line banking it could take 48-72 business hours to be reflected.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
SNOTE: Still no credit posted to my card as of close of business, Friday, March 3, 2017
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This response does NOT meet the minimum bar for resolution. As detailed in my original complaint I will not consider this resolved until OTHER consumers are protected from the predatory practice of tricking people into a monthly membership. Specifically: I require that the website be redesigned to clearly display the monthly membership fee BEFORE a consumer enters their email address (which they think they're doing to receive a rebate code). Fine print is unacceptable here. The membership must also be able to be canceled online. Currently Cuddledown requires a phone call to cancel. This is absurd and unacceptable on every level. When these changes are made I will consider my complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
A credit in the amount of $119 was processed on the 27th of February to the [redacted] card used to purchase the merchandise ordered on 1/20/17.However customer disputed the charges with her bank and the bank processed a credit to her [redacted] card on 2/26/17 in the amount of $109.50 and rejected our credit of $119.00. So customer has been credited. Type ID Date Amount Authorization [redacted] 01/20/2017 $119.00 Deposit [redacted] 01/20/2017 $119.00 First Chargeback [redacted] 02/26/2017 -$109.50 Refund [redacted] 02/28/2017 -$119.00
I talked to the customer on Jan 29th at 6:48 PM and apologized for the service and listened to his concerns. Customer stated he was going to go back to the Revdex.com and close the complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] for the most part. I have reviewed Cuddledown's website and would like to pount out that their advertisement for the VIP club only list the recurring charge of $24.95 in the find print and only after and interested party has clicked through other screens. Nonetheless, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I tried to contact customer by phone but the number we have on file for her as been disconnected. I have emailed the customer apologizing letting her know that the VIP membership will be cancelled and that she will see six credits in the amount of $14.95 going back to her [redacted] card.
According to our payment processing company the credit in the amount of $119 was credited to her account on 2/28/17 and we see this credit from our end as being processed. I will ask our customer service department to request documentation on the credit for the consumer. I do apologize for any inconvenience this customer has incurred in us trying to resolve this issue. [redacted]CuddledownPresident
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It has been over 72 hours and I have yet to receive my refund or an apology from the company. I would like a refund transaction notice that I can show to my bank for investigating the matter with 24 hours of this message. Thank you.
Regards,
[redacted]
Called and talked to customer at 7:05 PM today 2/27/17. Apologized for the delay and informed customer I had processed a credit to her [redacted] account in the amount of $119.00. I also explained that accounting had closed the day out and the credit would process tomorrow the 28th of Feb and if she...
did on line banking it could take 48-72 business hours to be reflected.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
SNOTE: Still no credit posted to my card as of close of business, Friday, March 3, 2017
Regards,
[redacted]
Talked to customer at 3:49 PM 1/18/18. I let customer know that her sheet set shipped on 1/16/18 and that I would credit her for her S&H of $25.62.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]