Customer ordered on Jan 17th and the order shipped on Jan 24thDue to an ice storm we were closed and that put us a bit behind in shipping orders outI have processed a credit of for customers shipping and handlingI also left a message for customer at 1:36PM on January 26thI said I would
follow up again on Monday I also gave customer my direct line
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
According to my bank, no credit of $ever received from Cuddledown. As of this date, have not seen any information from Cuddledown showing otherwise.
Regards,
*** ***
I tried calling the customer but kept getting a busy signalI emailed customer letting her know that we were not trying to scam her or alienate herI apologized and said that we have made changes to how our web customers get offered up the VIP membership; we made it less confusing and not as easy
to sign up for it accidentlyI found that we had charge the customer for months at $and that we would credit her back for the months and that she would see it as seperate credits of $
I called and apologized to the customer letting her know it was not our intent to deceive our customers and that I would make sure the membership was cancelledWhile we were talking Ms*** received an email verifying the membership had been cancelledTalked to customer 11/28/at 12:PM EST
Dear Ms***,Our website shows the rugs with a "was pricing $to $1000.00" with a single line through it and then in red "now pricing $to $699.00"The rugs are currently on saleBelow is a snapshot of the item from the websiteThe line through the was pricing and the red now
pricing did not carry over in the snapshot.*** Hand-hooked RugItem # ***Was: $to $1000.00Now: $to $699.00If you are seeing something different I would appreciate it if you could email me what you are seeingMy email address is ***@cuddledown.com.Best Regards,*** ***Cuddledown Customer ServiceExt *** *** ***
Left message for customer at 1:PM apologizingI also let her know the VIP membership has been cancelledI said I would followup with her again on MondayI also left my direct phone line
I talked to customer at 1:PM I apologized and said Cuddledown was not out to scam her or anyone elseCustomer did say she may have selected yes to get the 10% off her order and her shipping and handling off (free for the first days) but she did not realize the $a month was a reoccuring
chargeWe have cancelled her VIP membership and she will be credited $for the two months she was chargedI explained she would see the credits as two seperate credits for $
I have not received or seen any attachements sent by the consumerI do not know what they are looking atOur website shows was and now pricing and the now pricing in red and a line through the was pricingThe below is a snapshot from the website; for some reason the Revdex.com site is not showing the now in red and a line through the was but if you look the item up (***) on the website it shows the was and now pricing Item # ***Was: $to $1000.00Now: $to $
I called and left message for customer apologizing for the late response to his complaintIn the message I said we would cancel his membership and make sure he is credited for the months he was charged the $Explained that it was certainly not our intent to scam him or cause him any
frustration or inconvenienceI left message at 12:PM 6/28/I also left my direct phone line in case he would like to talk to me about his experience
Called and left message today at 3:PM making sure customers son received the pillowI tracked the package and it show that it was delivered on Wednesday the 7thLeft customer my direct phone line so she could call me directly if her son did not receive the pillow
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Please accept my apologies for the delay in responding to this complaintI have been out of the office since December 23rd just returning to the office on Wednesday the 6th of January
We have escalated the request to be removed from the mailing list to our VP of Marketing who has forwarded the
request on to our processing partnerBoth names and addresses have been marked for "do not mail"As catalog mailings are planned out in advance by several months *** *** may receive another one or two catalogs but nothing after that
Best Regards,
*** ***
*** ***, Customer Service Manager*** *** ** ***Phone: *** *** ext*** • Fax: *** ***
Direct Line *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The pop-up advertisements running along the top and the side of other websites do not indicate any mark downs or previous prices, they do not indicate which size rug the advertisement is referring to. It shows the rug for $500, when you go to the site there is no rug for $500. For anyone who has been watching this item, and know the larger rug has been priced $699, they would assume the larger rug has been marked down further to $500. Anyone who has been watching this item knows the smaller rug is priced at $399., so an advertisement for a sale price of over $399 for the smaller rug would not make any sense at all. It's bait and switch advertising.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Upon receiving Cuddledown's most recent reply to the Revdex.com, I contacted my bank credit card company (a major U.S. bank). Bank stated that Cuddledown had NEVER responded or contacted them re the dispute I initiated on 2-26-2017 (to avoid a finance charge on my monthly bill while awaiting credit). In addition, bank stated that "they never rejected a Cuddledown credit" -- this is a complete falsehood. Bank never received any communication from Cuddledown in response to this dispute. Needless to say, this merchant has a real problem with the truth, and I will NEVER purchase anything from them again AND advise friends and neighbors to do the same!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] was not hung up on he was asked politely to please stop screaming. When asked for the tracking number of the return Mr. [redacted] became irate and said we did not need the tracking number we should just go to the warehouse and find his package. In addition he said he had already given...
that information to a representative. After receiving the tracking information from Mr. [redacted] we were able to track the return and have processed a credit of $2237 to his [redacted]. If Mr. [redacted] does on line banking it can take up to 48 – 72 business hours for the credit to be reflected.
Please let me know if I can be of further assistance at any time.
Best Regards,
[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I received a phone message from a representative of Cuddledown. I returned the call at the number she left. The woman who answered did not know the name of the party who had called me and could not connect me to her. I will not be able to resolve my complaint until I speak with someone from Cuddledown. Until that time the complaint remains unresolved.
Regards,
[redacted]
Customer ordered on Jan 17th and the order shipped on Jan 24thDue to an ice storm we were closed and that put us a bit behind in shipping orders outI have processed a credit of for customers shipping and handlingI also left a message for customer at 1:36PM on January 26thI said I would
follow up again on Monday I also gave customer my direct line
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
According to my bank, no credit of $ever received from Cuddledown. As of this date, have not seen any information from Cuddledown showing otherwise.
Regards,
*** ***
I tried calling the customer but kept getting a busy signalI emailed customer letting her know that we were not trying to scam her or alienate herI apologized and said that we have made changes to how our web customers get offered up the VIP membership; we made it less confusing and not as easy
to sign up for it accidentlyI found that we had charge the customer for months at $and that we would credit her back for the months and that she would see it as seperate credits of $
I called and apologized to the customer letting her know it was not our intent to deceive our customers and that I would make sure the membership was cancelledWhile we were talking Ms*** received an email verifying the membership had been cancelledTalked to customer 11/28/at 12:PM EST
Dear Ms***,Our website shows the rugs with a "was pricing $to $1000.00" with a single line through it and then in red "now pricing $to $699.00"The rugs are currently on saleBelow is a snapshot of the item from the websiteThe line through the was pricing and the red now
pricing did not carry over in the snapshot.*** Hand-hooked RugItem # ***Was: $to $1000.00Now: $to $699.00If you are seeing something different I would appreciate it if you could email me what you are seeingMy email address is ***@cuddledown.com.Best Regards,*** ***Cuddledown Customer ServiceExt *** *** ***
Left message for customer at 1:PM apologizingI also let her know the VIP membership has been cancelledI said I would followup with her again on MondayI also left my direct phone line
I talked to customer at 1:PM I apologized and said Cuddledown was not out to scam her or anyone elseCustomer did say she may have selected yes to get the 10% off her order and her shipping and handling off (free for the first days) but she did not realize the $a month was a reoccuring
chargeWe have cancelled her VIP membership and she will be credited $for the two months she was chargedI explained she would see the credits as two seperate credits for $
I have not received or seen any attachements sent by the consumerI do not know what they are looking atOur website shows was and now pricing and the now pricing in red and a line through the was pricingThe below is a snapshot from the website; for some reason the Revdex.com site is not showing the now in red and a line through the was but if you look the item up (***) on the website it shows the was and now pricing Item # ***Was: $to $1000.00Now: $to $
I called and left message for customer apologizing for the late response to his complaintIn the message I said we would cancel his membership and make sure he is credited for the months he was charged the $Explained that it was certainly not our intent to scam him or cause him any
frustration or inconvenienceI left message at 12:PM 6/28/I also left my direct phone line in case he would like to talk to me about his experience
Called and left message today at 3:PM making sure customers son received the pillowI tracked the package and it show that it was delivered on Wednesday the 7thLeft customer my direct phone line so she could call me directly if her son did not receive the pillow
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Please accept my apologies for the delay in responding to this complaintI have been out of the office since December 23rd just returning to the office on Wednesday the 6th of January
We have escalated the request to be removed from the mailing list to our VP of Marketing who has forwarded the
request on to our processing partnerBoth names and addresses have been marked for "do not mail"As catalog mailings are planned out in advance by several months *** *** may receive another one or two catalogs but nothing after that
Best Regards,
*** ***
*** ***, Customer Service Manager*** *** ** ***Phone: *** *** ext*** • Fax: *** ***
Direct Line *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
The pop-up advertisements running along the top and the side of other websites do not indicate any mark downs or previous prices, they do not indicate which size rug the advertisement is referring to. It shows the rug for $500, when you go to the site there is no rug for $500. For anyone who has been watching this item, and know the larger rug has been priced $699, they would assume the larger rug has been marked down further to $500. Anyone who has been watching this item knows the smaller rug is priced at $399., so an advertisement for a sale price of over $399 for the smaller rug would not make any sense at all. It's bait and switch advertising.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Upon receiving Cuddledown's most recent reply to the Revdex.com, I contacted my bank credit card company (a major U.S. bank). Bank stated that Cuddledown had NEVER responded or contacted them re the dispute I initiated on 2-26-2017 (to avoid a finance charge on my monthly bill while awaiting credit). In addition, bank stated that "they never rejected a Cuddledown credit" -- this is a complete falsehood. Bank never received any communication from Cuddledown in response to this dispute. Needless to say, this merchant has a real problem with the truth, and I will NEVER purchase anything from them again AND advise friends and neighbors to do the same!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] was not hung up on he was asked politely to please stop screaming. When asked for the tracking number of the return Mr. [redacted] became irate and said we did not need the tracking number we should just go to the warehouse and find his package. In addition he said he had already given...
that information to a representative. After receiving the tracking information from Mr. [redacted] we were able to track the return and have processed a credit of $2237 to his [redacted]. If Mr. [redacted] does on line banking it can take up to 48 – 72 business hours for the credit to be reflected.
Please let me know if I can be of further assistance at any time.
Best Regards,
[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I received a phone message from a representative of Cuddledown. I returned the call at the number she left. The woman who answered did not know the name of the party who had called me and could not connect me to her. I will not be able to resolve my complaint until I speak with someone from Cuddledown. Until that time the complaint remains unresolved.
Regards,
[redacted]