Consumer Collection Management Inc

Initial Business Response /* (1000, 7, 2016/03/08) */
Thank you for advising us of this consumer's concernsI have reviewed the complaint and our systemThe consumer states that he was never notified of the debtWe received the account on 8/27/and letter was mailed to his home address the
next dayWe proceeded to send more letters between 9/25/and 1/20/None of those letters were returned to us by the post office so we have no reason to believe they weren't deliveredIn addition to the letters, we also attempted contact via phone on several occasions and left messages
We received a call from the consumer on 2/15/He advised us of his concerns and requested itemized proof of the debtThat information was mailed to him in 3/1/As a courtesy to the consumer I will request this information be removed from his creditHowever, we feel we made ample attempt to notify the consumer of the account in our office
I hope this will satisfy the consumer's concernsPlease let us know if we may be of further assistanceThank you
Initial Consumer Rebuttal /* (2000, 9, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for advising us of this consumer's concerns. I have reviewed the complaint and our system. According to our notes, the consumer has never requested debt validation from our office. I have requested validation be sent to the consumer as soon as it is received from the
original creditor. We would be happy to discuss this account with the consumer when he received the validation from our office. Please advise if we can be of any further assistance in this matter. Thank you

I have again reviewed our system. The debt is valid as confirmed with the original creditor. Validation of the debt has been mailed to the consumer. As a courtesy, I will request this account be removed from the consumer's credit however, the debt will still be due. Thank you

Collection account is appearing on my credit report however I contacted the hospital who reports that all accounts are paid in fullWhen I contacted the company to try to resolve the issue they provided me with the referral number and stated a balance remainsI contacted the hospital billing department again who stated that that account is paid in fullRemove item from credit report

Thank you for advising us of this consumer's concerns. We have confirmed with our client that the balance is now paid in full. The customer had made final payment to us. However, we verified that it was paid to our client and have refunded her the amount paid to us directly. This will be removed from her credit within the next days. Please let us know if we can be of further assistance. Thank you

Contact Name and Title: *** *** Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@consumercollection.com
Thank you for advising us of this consumer's concernsI have reviewed the complaint and our systemThe consumer is correct that a debt for *** Dental had been
attached to her *** accountI verified that was done in errorThere were payments for $applied to that *** Dental account, also in errorI have moved those payments to the *** account and deleted the *** Dental
I show a total of $in payments received from the consumer and now applied to the *** accountThat has left a balance due of $If it was satisfied by the consumer with *** directly, we have not been notified of that yet
We report payments to our clients usually within 30-days of payment being madeThe $payment was made to us on 2/18/and reported to *** 3/10/A $payment was received on 5/and will be reported to *** on 6/10/Since the other payments were mistakenly applied to the wrong account, they will be reported to *** on 6/10/
I hope this information helpsPlease advise if any additional information is needed
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The *** account has been satified in full and that would be very easy for CCM to verifyI would like to know how these funds are going to be refunded to me
Final Business Response /* (1000, 13, 2015/08/04) */
08/05/15: We applied it to the open account for *** SurgicalWe spoke to her on July 10, and notified her she will need to recover the $form *** if there was an overpayment

I have reviewed this consumer's complaint and our system. I am unable to locate any accounts in our system for the consumer with that open date and balance. We recently received a dispute from the consumer on another account. Validation of that account was mailed to the consumer on
6/27/17. That account was also removed from the consumer, however the balance is valid. If the consumer believes there is another account, he will need to contact us directly in order to assist us in locating the account. I hope this will resolve the consumer's concerns. Thank you ***

Thank you for advising us of this consumer's concerns. I have reviewed the complaint and our system. The contact information the consumer has listed on this complaint matches the information we have in our system. We sent three letters to the consumer's address and have
called the phone number listed on nine different occasions. I have requested that an itemized list of charges be mailed to the consumer at the address provided. We would be happy to discuss the account with her if she has any questions after receiving it. Our phone numbers will be listed on the letter that accompanies the itemized charges. I hope this will resolve the consumer's concerns. Please let us know if we can be of further assistance. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for the response. The letter that we have available to send each month is a payment reminder notice. It reminds the consumer to make their monthly payment. It will also reflect the new balance after the previous month's payment. This is the only letter we could send on a monthly, regular basis. If the consumer would like, they may call our office to discuss. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for advising us of this consumer's complaint. I have reviewed the complaint and our system. We mailed a first notice to the consumer on 5/19/16. We did not receive a notice from the post office that it was a bad address. After speaking with the consumer on
6/21, a second letter was mailed to a new address. The consumer did indicate that she would call back to discuss payment arrangements. We spoke to the consumer again on 6/and she stated that she had forgotten to call back. During that phone call she requested a more detailed letter. Our representative has requested an itemized statement from our client and it will be mailed to the consumer as soon as it is received. Per the complaint received, I have noted the account that no further calls should go to her place of employment. I hope this will resolve the consumer's complaint. Please let us know if we can be of further assistance. Thank you

I reviewed our system again, we never received a written or verbal request for validation from the consumer. If it was sent certified then I request that she provide the signed receipt. Validation is being sent to the consumer per the request in the original complaint. We have verified with the original creditor that the debts in question are valid and still due. Thank you

Initial Business Response /* (1000, 7, 2016/01/02) */
Thank you for advising us of this consumer's complaintI have reviewed the complaint and our systemWe first spoke to the consumer 9/23/She was concerned that her insurance had paidWe requested an itemized statement from our client
It shows that insurance did indeed payThe balance is the responsibility of the consumerShe has indicated in her letter that we will only allow her to pay by credit cardWe do allow other forms of payment including check and money orderPlease advise the consumer to contact our office if she has any further questionsThank you

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: *** *** Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@consumercollection.com
Thank you for advising of this consumer's concernsI have reviewed the complaint and our systemI do show that
this was paid in full on 6/17/as the consumer statesI will have a receipt for payment sent to the consumer todayThis account has never been sent to the consumer's credit bureau and never will beI hope this resolves the consumer's concernsPlease let us know if we can be of further assistanceThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for advising us of this consumer's concerns. I have received the complaint and our system. The consumer states that we continue to repeatedly call her and sell her information. Our company does not sell information to anyone at anytime. We also have not called this
consumer since November 2010. The last letter we sent the consumer was also in November 2010. On December 1, we received a fax from the consumer stating that she disputed the balance and demanded we send validation. We confirmed the balance with our client and sent proof of the debt to the consumer on December 20, 2016. The balance was never paid by Medicaid and our client confirmed they still show the balance due. As a courtesy, due to the age of the account, I will request that it be removed from all credit reporting agencies. I hope that this will resolve the consumer's concerns. Please let us know if we can be of further assistance. Thank you

Initial Business Response /* (1000, 5, 2016/02/15) */
Contact Name and Title: *** ***-Acct Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@consumercollection.com
Thank you for advising us of this consumer's concernsI have reviewed the complaint and our systemWe have
attempted telephone contact with this consumer on three separate daysOn 1/8/there was no answer at the consumer's cell number or employment phoneOn 2/2/we only attempted a phone call to the cell number and there was no answerOn 2/8/we attempted calls to the cell phone and place of employmentThere was no answer on the cell phoneWe reached the consumer at her place of employmentHowever, in that call she refused to identify herself so we were unable to discuss the reason we were callingThe consumer terminated the phone callWe would be happy to discuss this matter with herShe can reach us at XXX-XXX-XXXXI hope this resolves the consumer's complaintPlease let us know if we can be of further assistanceThank you

Thank you for advising us of this consumer's concerns. We did consult with our client and have confirmed that they did receive payment from the consumer. The original creditor had misapplied the payment and that is why there was a delay in reporting to us. The account has now been
corrected. Please let us know if we can be of further assistance. Thank you

Thank you for advising us of this consumer's concerns.  I have reviewed the complaint and our system.  We sent a letter to the consumer regarding this debt when it was originally placed with our office.  We also tried on many occasions to reach the consumer by phone.  I have...

requested validation of the debt from our client and will have it forwarded to the address the consumer provided in this complaint.  I hope that receipt of this validation will clear any confusion the consumer may have of it's validity.  Please let us know if we can be of further assistance.  Thank you.