Consumer Collection Management Inc

Initial Business Response /* (1000, 7, 2016/02/01) */
[redacted] has two accounts that were placed in our office on July 24, 2015. The first collection call was made to Ms [redacted] Cell phone on September 8, 2015. After we identified our self and gave the Mini-Miranda, Ms [redacted] disconnected the...

call when trying to verify information to identify we were talking to the correct person. We attempted to contact her 9 more times by phone July 24th, 2015 and January 12th, 2016. Six of those attempts were to her cell phone.
Ms [redacted] did contact Ms [redacted] at her Place of employment on January 12th, 2016. Ms [redacted] did advise Ms [redacted] she did not want any further calls at her place of employment, and Ms [redacted] did flag the account so no further calls would be made to her place of employment. MS [redacted] did try to tell Ms [redacted] that we had made attempts to reach her at her cell phone several times to which Ms [redacted] replied she had not received any calls or messages at that number. Ms [redacted] again repeated we were not to call her at work, just call her cell phone. Ms [redacted] did tell her she would not be calling her at any phone number and she would proceed with collection activity. There was never a threat of Legal action nor did Ms [redacted] ever state she would push the account further into collections and let them handle you.
During Ms [redacted] conversation with me, I told her I am the collection manager, (I am), she also wanted to know who the upper management team was, I advised her I was also the Vice President. She requested to know the disciplinary action that would be taken with Ms [redacted] for disrespecting her. I informed her we do not publish or broadcast those actions they are handled within and details are kept internal. I did not tell her we do not have complaints, I did tell her we do not get complaints regularly because we do not tolerate threatening, disrespectful behavior on the phone. Ms [redacted] kept pushing to know what actions would be taken against Ms [redacted] and I told Ms [redacted] I could not tell her what actions would be taken because I had not heard the call. I did apologize to her for her frustrations and explained in the call that we do not offer letters explaining what actions would be taken against any of our collectors or the outcome of such action. Ms [redacted] had calmed down by the end of the call and seemed accepting of my word that the call would be reviewed and the collector would be counseled after hearing the recording.
We did listen to the recording and did not hear the FDCPA violations. The next step in the collection process at Consumer Collection Management is to send a final letter. Ms [redacted] stating she would proceed with collection activity refers to sending the last letter in the dun letter series.
Ms [redacted] accounts remain open and unpaid in our office.

Initial Business Response /* (1000, 6, 2015/07/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@consumercollection.com
Thank you for advising us of the consumer's concerns. I have reviewed the complaint and our system. According to...

our system we have mailed 5 letters to the consumer to his address in [redacted] The letters were sent on 10/30/13, 11/29/13, 12/16/13, 12/30/13 and 1/13/14. The letters were not returned to us by the USPS so we have no reason to believe they weren't delivered. As a courtesy to the consumer, I will remove this from his credit and send validation to his address on file. I hope this will satisfy his concerns. Please let us know if we can be of further assistance.

Complaint: [redacted]
I am rejecting this response because:
I requested to have some type of confirmation notating that I made a payment and my current balance after making each payment so that I am able to keep up with the reflecting decreasing balance 
Sincerely,
[redacted]