Consumer Collection Management Inc

Final Consumer Response /* (2000, 7, 2015/11/10) */
I have finally found the answers that I am looking for. If this could be cancled. Thank you and sorry for your taking up your time.

Complaint: [redacted]
I am rejecting this response because:I am NOT [redacted], REPEAT AM NOT [redacted]
Sincerely,
[redacted]

Thank you for advising us of this consumer's concerns.  I have reviewed the complaint and our system.  As for the claim that the consumer has paid these in full to the original creditor, I will confirm this with our client.  There were several accounts placed with our office and I do...

show that all but one have been paid in full.  The accounts that were paid in full have been removed from the consumer's credit.  After I verify the balance on the remaining account I will update our records.  If and when that account is paid in full, it will also be removed from the credit.  As for the claim that we have not contacted the consumer, I show several contact attempts.  We sent a total of five letters to the consumer.  We have also attempted phone contact on 11 different occasions.  The consumer either didn't answer the phone, or someone answered but then hung up when we identified ourselves.  I hope this information will adequately address the consumer's concerns.  Please let us know if we can be of further assistance.  Thank you.

Complaint: [redacted]
I am rejecting this response because: i have sent sent a letter to this company asking for verification and that 30 days passed these accounts need to be removed from my credit file since the requested documents requested to verify these are my accounts weren't furnished within on the 30 days that I requested. 
Sincerely,
Shakia Hicks

Thank you for advising us of this consumers concerns.  I have reviewed the complaint and the information in our system.  When we received the account in March 2013, we attempted to send a letter to the address provided to us by our client.  It was returned to us as a bad...

address.  We first spoke to the consumer on 7/22/13 and informed her of the debt.  She informed us that insurance should have the covered the account.  The consumer was to call us back with further information but did not.  We attempted contact via phone and address a couple times after that with no response.  On 5/16/16 the consumer called our office.  She stated she had discovered the debt on her credit.  We asked her to verify her address.  She advised us that the street name was correct but refused to provide the zip code.  We could not send validation as that address had returned mail to us previously.  We spoke to the consumer again on 6/22/16 and she again refused to provide a current address.  The consumer asked for our address so she could send a certified letter but we still have not received it.  Due to the age of the account, I will remove it from her credit as a courtesy.  It does not resolve the balance that is due, though.  Please let us know if we can be of further assistance.  Thank you.

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted] Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@consumercollection.com
Thank you for advising us of this consumer's concerns. I have reviewed the complaint and our system. We received...

this account from the original creditor on 6/8/15. The first notice was mailed the next day. The consumer called us on 6/16/15 to discuss the account. She spoke with 3 of our representatives that day who advised that we would request the itemized statement be sent to her. Those items are handled in a separate department so it sometimes takes 48 hours for the request to be processed. We mailed the itemized statement to the consumer on 6/19/15. Our response and the notice of this complaint would have crossed in the mail. At this time we hope that the consumer's concerns have been answered. Please let us know if we can be of further assistance.

Thank you for advising us of this consumer's concerns. I have reviewed the complaint and our system. I will have a supervisor review the calls that were made on the account. As for the receipt requested, I will mail it to the consumer tomorrow. I hope this resolves the consumer's concerns. ...

Please let us know if we can be of further assistance. Thank you.

Thank you for advising us of this consumer's concerns.  I have reviewed the account in our system.  We received a call from the consumer on 10/4/16 requesting the paid in full letter be faxed.  The same day it was typed.  On 10/6/16 we faxed the letter per the consumer's request...

and received confirmation that it went thru.  We had no way of knowing that the letter wasn't received by the consumer.  She called our office again on 10/12/16 demanding another letter be sent.  Another letter was typed and faxed on 10/18.  I will have another letter mailed to the consumer at the address she provided on this complaint.  I hope this will resolve the consumer's complaint.  Thank  you.

Initial Business Response /* (1000, 5, 2015/11/23) */
Contact Name and Title: [redacted]-Acct Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@consumercollection.com
Thank you for advising us of this consumer's complaints. I have reviewed the above and our system. On 11/3 we...

spoke with the consumer and were advised that she wanted an itemized statement sent to her. Our representative requested that itemized statement the same day and it was received and mailed to the consumer on 11/11/15. Later in the day on 11/11 the consumer called and spoke to a supervisor who advised that the itemized statement had been mailed. That supervisor also forwarded the account to our dispute resolution department. On 11/18/15 the dispute department mailed a letter to the consumer stating that we are aware of her complaint. They included another copy of the itemized statement that was sent on 11/11.
I hope that this information will resolve this complaint. Please let us know if we can be of further assistance. Thank you!

Initial Business Response /* (1000, 5, 2016/01/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@consumercollection.com
Thank you for advising us of the consumer's concerns. I have reviewed the information sent and also the notes in...

our system.
Our client contacted us a week after placing the account in our office. We were advised that the account was under review and were asked to hold it. We have been in contact with the client several times since receiving the account. We have also reviewed our client's system on several occasions. Currently, our balance matches what the client is showing as the balance. However, since the account is still under review, I will have the account removed from the consumer's credit bureau as a courtesy. We will continue to hold the account and work with our client towards resolution. We will advise the consumer of the outcome when it has been reached.
I hope this will resolve the consumer's concerns. Please let us know if we can be of further assistance. Thank you.

Thank you for advising us of this consumer's concerns.  I have read and reviewed the complaint and our system.  We have had no contact with the consumer since 2011.  The account was removed from the consumer's credit in 2016.  We did receive the C&D letter from the consumer...

in 2005 on previously held accounts that were closed in 2005.  I can find no other accounts in our system.  If the consumer would like to call us to discuss, we would be happy to confirm.  Otherwise, the consumer should have no further contact from us.  I hope this will resolve the consumer's concerns.  Thank you.

Thank you for making us aware of this consumer's complaint.  I have reviewed the complaint and our system.  We did speak with the consumer's wife on 12/13 and she did provide her credit card information to process the amount of the account balance.  However, our client notified us...

prior to processing that payment that they had already been paid in full.  The consumer's provided credit card information was promptly removed from our system and we never processed that payment.  If the consumer feels they have been charged twice, they may need to contact the original creditor.  Or, if they believe we charged them, please provide us with a bank statement showing our name and the amount and date processed.  We have received no funds from the consumer's account.  I hope this will resolve this complaint.  Please let us know if we can be of further assistance.  Thank you.

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted]-Acct Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@consumercollection.com
Thank you for advising us of this consumer's concerns. I have reviewed the complaint and our system. We spoke to...

the consumer on 12/8/14 and he gave us credit card information to process $50 per month on the 15th of each month beginning 12/15/14. We processed this payment each month until it was declined on 3/15/15 as an invalid card number. We then spoke to the consumer again on 5/2/15 and were provided with new credit card info to continue payments of $50 on the 15th of each month. These ran until the consumer called us on 7/22/15 and requested that we stop the payments.
His card info has been removed from our system and no further payments will be processed without his authorization. We will accept any payments that the consumer can make in the future.
I hope this will resolve this complaint. Please let us know if we can be of further assistance. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for advising us of this consumer's concerns.  I have reviewed the complaint and our system.  Based on the consumer's concerns, as a courtesy we will remove the accounts in question from the consumer's credit.  We have agreements in place with our clients that allow us...

to collect these debts on their behalf.  The debts our valid but I will have them removed from the credit based on the consumer's complaint and request.  I hope this will resolve the complaint.  Please let us know if we can be of further assistance.  Thank you.

Thank you for advising us of this consumer's complaint.  I have reviewed her complaint and our system.  I do see that we spoke to the consumer on 5/24/16.  We confirmed that the account in our office was not related to her.  I have reviewed the information we sent to the credit...

bureaus regarding this account and none of the information we sent belongs to the consumer.  We have no control over how the credit bureau processes the data we sent them.  We received notification from E-Oscar on 5/24/16 that the consumer had disputed the debt on her credit.  We advised them that the account should be deleted.  I will have a letter sent to the consumer stating that the account was removed from her credit.  Please let us know if we can be of further assistance.  Thank you.

Thank you for advising us of this consumer's concerns.  I have reviewed the complaint and our system.  The information we have on file matches the information in the complaint.  We tried for several years to reach the consumer by phone and mail.  We sent 6 letters, all to the...

address she provided of [redacted].  We also made repeated phone call attempts.  I will request the account validation today and have it sent to her at the address she provided.  I also show that the consumer has attempted to dispute the information thru the credit bureaus numerous times.  Each time our office validated the information was correct as reported.  Please advise us if we can be of further assistance.  Thank you.

Thank you for advising us of this consumer's concerns.  I have reviewed her complaint and our system.  We received several requests for verification thru [redacted]  We verified in each that her information matched what we have on record.  We have never received a letter from the...

consumer requesting debt verification.  I have requested that verification from our client and will have it mailed to the consumer at the address she provided in this complaint.  She may contact us with any questions when she receives that verification.  Please let us know if we can be of further assistance.  Thank you.

Thank you for advising us of this consumer's concerns.  I have reviewed the complaint and our system.  We received this account from our client in May 2013.  Since that time we did send three letters.  We also tried calling numerous times with no answer.  On 2/5/16, the...

consumer called our office and requested a settlement on the account.  I don't have any notes that validation was requested, only the settlement.  We advised the consumer that we would need our client to approve the settlement.  We contacted the original creditor on 2/10/16.  On 2/15/16 they confirmed that the settlement offer was approved.  On 2/15 and 2/22 we attempted to contact the consumer at the number we were provided.  There was no answer and no messages were left.  We did receive online notification thru E-Oscar that the consumer was wanting verification that the debt was valid.  We provided that verification to E-Oscar several times and also updated the balance with the credit bureaus for the settlement amount.  We have had no other contact with the consumer since that time.  I have requested validation from our client today and will mail that to the consumer when received as requested.  I hope this should resolve the consumer's concerns.  Please let us know if we can be of further assistance.  Thank you.

Initial Business Response /* (1000, 7, 2015/06/17) */
Thank you for notifying us of the consumer's concerns. I have reviewed the complaint and the notes in our system. We received this account from our client on 10/7/14. On 11/10/14 we were notified by the USPS that our address on file was...

incorrect. Our representative contacted the consumer by phone on 11/10. He advised us of his concerns and requested an itemized statement. The itemized statement was received from our client and mailed to the consumer on 11/13/14 to the new address he provided. We then spoke to the consumer several times between 11/17/14 and 2/16/15. On 2/16 he requested the same itemized statement again which was mailed to him on 2/24/15. On the same day he agreed to pay the balance in full.
I feel that this account was handled properly in our office. However, I will have the account removed from the consumer's credit as a courtesy.
I hope this will satisfy the consumer's concerns. Please let us know if we can be of any further assistance. Thank you.