Convergent Outsourcing Inc

Re: [redacted] Case #:[redacted] Convergent account#: R-[redacted] Midnight Velvet account #:[redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr[redacted] complaint We recently responded to a similar complaint Mr[redacted] made to the Washington State Attorney
General's office, Consumer Financial Protection Bureau and the Revdex.comOur position remains the sameI have attached our previous responses made to Mr[redacted] in response to this matter for his review
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and look forward to it being removed from credit reported
Sincerely,
Whitley C[redacted]

To Whom It May Concern,
Convergent Outsourcing has received the additional information provided and from Ms[redacted] Sprintplaced this account in our office on 03/21/2016, to collect a balance of$on their behalf.This is the first communication we have received on behalf of this account, stating that Ms[redacted]disputes owing the balance
In response to receiving this information, we have placed the account in a disputed status so this mattermay be investigatedThe collection activity has been suspended We will update the credit bureauaccordingly
We have requested documentation on Ms[redacted]'s behalf from our client Sprint Once this documentationis received we will mail them to the address provided in this complaintWe do not own the accounttherefore we cannot guarantee resolutionWe will forward a copy of this communication and ourresponse to client
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]? Compliance Representative?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Convergent Outsourcing has received Ms[redacted]'s complaintT-Mobile placed this account in ouroffice as a pre-collection account on 03/07/2017, to collect a balance of $on their behalfAvalidation notice was mailed to the address matching what was provided in the communication to theRevDex.com.Upon investigation of this complaint the call on 03/16/was reviewedWe do not find the agentwas rude or evasiveThe agent provided her name, our company name on our locationThe party onthe phone would not confirm if she was [redacted].Due to privacy, Convergent Outsourcing is unable to disclose personal and private informationwithout identifying we are speaking to the correct personWhen the party on the phone declined toconfirm if she was, or was not Ms[redacted], the agent had to professionally end the call.In response to receiving this communication from your office,the account with T-Mobile has beenclosed in our officeShould Ms[redacted] have any inquiries regarding this account, she may contact TMobiledirectly.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received [redacted] fraud dispute.[redacted] placed this account in our office to collect a balance of $on their behalf 12/09/To date, this is the first communication we have received on behalf of this account notifying us that [redacted] believes the
account to be fraudulent.We are sorry to hear [redacted] has been a victim of fraudIn response to receiving this information, we have closed the account in our office and returned the account to our client, [redacted]We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf [redacted] has any further inquiries, please have him contact [redacted] directly.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? I will follow up with the original creditor now that the information has been forwarded to it? Thank you for your assistance when I could not get anywhere on my own

Convergent Outsourcing, Inchas investigated Mr[redacted] disputeDirecTV placed thisaccount in our office 03/02/to collect a balance on their behalfOn 03/04/2015, we mailed avalidation notice to the address that is provided in this complaintTo date this is the firstcommunication we have
received notifying us that Mr[redacted] believes the account to befraudulent.In response to receiving this information, we have closed the account in our office and returnedit to DirecTVWe are sorry to hear Mr[redacted] may have been a victim of fraudWe haverequested our information be removed from the credit bureausWe do not own the account andtherefore cannot guarantee resolutionMs[redacted] may file a fraud claim directly withDirecTV by visiting www.directv.com/notmyaccount or calling 1-800-860-Ext 0120.We appreciate the opportunity to respond
Respectfully,
Sarah K[redacted]

Dear Ms[redacted],? ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K[redacted] Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
In reference to said letter; please note letter states as follows:? Convergent Outsourcing mailed validation of the balance OWED to Ms[redacted] on 2/22/(in which I never? received letter or funds).?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meHowever, I must say that in lieu of the inappropriate and totally unsatisfactory treatment I received from several of the Convergent agents, this should be removed from my credit reports entirelyThat would mean to me that they are truly apologizing to me.? ?

Dear Ms[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie [redacted]-H[redacted]Compliance Representative

Re: Case #: [redacted],[redacted] Convergent account#: [redacted] Sprint account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas received Mr.[redacted]'s inquirySprint placed this account in our office 03/19/2016, to collect a balance on their behalfI reviewed the call
that took place on 03/23/Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect partyOur agent identified himself and the name of our companyMr[redacted] was asked to confirm the city and state of his addressWhen Mr.[redacted] did not feel comfortable verifying the city and the state to the address we had on file, the call had to be terminated as the agent could not discuss the details of the account any furtherOn 03/29/2016, Mr[redacted] verified the city and state to the address and was able to discuss this matter with an agent in our officeHe advised that this account was fraudulent and requested we no longer call himThe account was placed in a disputed status and the phone numbers associated with this account were placed on our "do not call list"In response to this inquiry, we have requested a fraud packet be mailed to Mr[redacted] at the address provided in this complaintThe account has been placed in a cease communicationIf Mr[redacted] would fill out and return the fraud packet, we will forward this information to Sprint in an attempt to help Mr[redacted] resolve this matterWe appreciate the opportunity to respond

Complaint: [redacted]
I am rejecting this response because:I will just take legal action regarding thisI have tried to be civil & requested a copy of a contract with my signatureIf sprint hired you, you should have everything I'm requestingI'm very disappointed in the way your company conducts businessIt is very unprofessionalThe information I requested hasn't been provided therefore it's obviously unverifiable.?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As as indicated in the response, this is not a solutionI was told by Verizon that convergence had purchased the debt so if there's an error it is on Verizon's partI only have the information they provided to go onThey were notified in to close the account and they failed to do soIt is appearing on my credit report and Verizon tells me that the collection agency that did it
Sincerely,
[redacted]

Convergent Outsourcing has received Mr[redacted]'s additional informationConvergent Outsourcingdoes not believe we have violated any laws, including the FDCPA Convergent Outsourcing mailedMr[redacted] a fraud packet based on the information provided in his emailed fraud dispute on1/27/This
emailed communication received from Mr[redacted] is attached for your reference.Additionally in an attempt to help Mr[redacted] find resolution on behalf of this matter, ConvergentOutsourcing provided a copy of Mr[redacted]'s complaint to T-MobileConvergent Outsourcing doesnot own this account, therefore we cannot guarantee resolution.Should Mr[redacted] have any further inquiries regarding this matter, he may contact T-Mobile directly,as we are no longer handling this matter.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms[redacted]'s complaint T-Mobile placed this account in ouroffrce on 11/01/2016, to collect a balance on their behalf.On 12/29/2016, we received Ms[redacted]'s dispute and request for proof of the balance owedTheaccount was placed into a
dispute status, collection efforts were suspended; so this information couldbe requested from T -Mobile on Ms[redacted]'s behalf.On 01/10/we received the documentation requested from T-Mobile, and mailed the informationto Ms[redacted]I have attached a copy of the statement mailed on 01/10/2017, for your reference.In response to receiving Ms[redacted]'s complaint, we have closed the account in our office and returnedit to our client, T-MobileWe requested our information for this account be removed from the creditbureaus on 1/21/We do not own the account and therefore cannot guarantee resolutionIf Ms.[redacted] has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Lead Compliance Representative**Attachments redacted by Revdex.com staff**

Complaint: [redacted]I am rejecting this response because: I will be awaiting documentation on said account to view attempts at contact, full itemization of the debt, contract giving rise to the debt, breakdown of the total principle and several other itemsSincerely,[redacted]

Re: [redacted] Case#: [redacted] To whom this may concern, We have investigated Ms[redacted] complaint [redacted] placed this account in our office 03/14/14, to collect $on their behalfConvergent Outsourcing, Incis a collection agency that only collects on accounts
placed in our office by our clientsOn 08/10/2015, Ms[redacted] spoke with someone in our office and advised us at that time she disputed the balanceAs of 08/10/2015, the account was placed in a dispute status and collection activity had been suspendedIn response to the complaint, we have closed and returned the account to our client We will forward a copy of Ms[redacted] complaint and our response to our clientIf Ms[redacted] has any inquiries please have her contact [redacted] at [redacted] to ensure a resolution is foundConvergent is no longer handling this accountWe appreciate the opportunity to respond

Complaint: [redacted]I am rejecting this response because: The address on your enclosed computer generated invoices are not my address nor have I ever lived at that addressConvergent outsourcing to still be in violation of the above violations citedThis is either a case of mistaken collections or fraudplease remove all information from your company from my credit report that is being reported to all credit reporting agencies along with an attachment that you have done so (for my records)Cease all communication with me and debt collecting actions for this preposterous debt?