Convergent Outsourcing Inc

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please view the attached PDF file
Re: ***,***Case#: ***Convergent Account #: B-*** account#: ***To whom it may concern,In response to the additional information received,I have mailed Ms*** a copy of our last response and the credit deletion request as requestedThis information was mailed to the address that was provided in this complaint.We appreciate the opportunity to respond

Re: *** *** case#:*** Convergent account #:*** *** *** *** account#: *** Debt description:*** To whom this may concern, Convergent Outsourcing, Inchas investigated this complaintWe have an account in our office from *** *** *** involving a debt
from *** which went delinquent 7/24/This account was listed with us 7/1/Convergent is a collection agency that collects on behalf of our clientsIn response to this complaint, we have closed the account from our office and returned it to our clientWe suggest contacting *** *** *** to ensure this matter is resolvedConvergent is no longer handling this accountWe appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah ***Compliance Supervisor

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Complaint: ***I am rejecting this response because:I have not been able to make contact with *** *** via phone or text because they keep asking for a phone number, and I do not have a phone number associated with the account; in addition, I never received a bill from *** ***, just a collection notice from Convergent...Do they have the phone number associated with the account? And When was services supposedly used? *** is associated with *** *** but they will not address anything...they referred me to call *** ***...I have attempted to contact them many times and will continue to try...Perhaps I should bring a claim against *** ***?Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12610869, and fiyrsnd that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
PSI have received the paid in full letters for all accounts from convergient Out by mail to date and I am satisfied with the outcomeFinally it's over withThank you kindly for all of your help

Re: ***, ***Complaint I.D#: ***Convergent Outsourcing account #: *** ***T-Mobile account#: ***To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***'s complaintT -Mobile placed this accountin our office on 03/04/2016, to collect a balance of $
on their behalf.On 03/09/2016, Mr*** advised that he disputed the amount of the balanceThe Collectionactivity was suspended and the account was placed in a disputed status.The call that took place on 04/18/was unable to be located and we are unable to determine ifour agent provided inaccurate information to Mr***We apologize for the inconvenience.Upon investigating this complaint we were able to review the call that took place on 06/08/Wewere unable to substantiate Mr***'s statement that the supervisor was unprofessional.In response to Mr***'s request the information reported to the credit bureaus was requested tobe removed on 06/12/We have included the electronic request sent to the credit bureausrequesting that our information be deleted for Mr***'s referenceWe apologize for anyinconvenience.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Ms***'s complaintSprint placed this account in ouroffice on 09/04/2012, to collect a balance of $on their behalfConvergent Outsourcing hasresponded to similar complaints made by Ms*** to the Consumer Rnancial
Protection Bureauon 1/17/and 01/24/2017.Convergent Outsourcing does not believe we have violated any lawsThe information reported to thecredit bureaus was believed to be reported with both fair and accurate information.Our information was requested to be removed from the credit bureaus on 1/28/2017.Convergent Outsourcing has attached validation of the balance for Ms***'s reference, as wellas our previous responses made to the Consumer Rnandal Protection Bureau.We appreciate the opportunity to respond.Sincerely,Sarah K*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Convergent Outsourcing, Inchas received Ms***'s additional informationWe are sorry to hear that Ms*** has had difficulty finding resolution in this matterWe do not own the account and therefore we cannot guarantee resolutionIn an effort to assist Ms*** in this matter, we have forwarded the additional information our office has received from the Revdex.com to our client for further reviewConvergent Outsourcing has closed this account in our office and returned it to our client. Respectfully,Sarah K***

Now that you see its on my Experience report what other lies,are you going to tell? It's on all of my credit reports I sent you a copy of a recorded call with *** and they verified that I don't owe them at all

**Attachments redacted by Revdex.com stafConvergentJanuary 5, 2017Revdex.com*** *** *** *** ** ***Re: ***, ***Complaint ID #:***Convergent Outsourcing account #: *** Sprint account #: ***To Whom It May Concern,Convergent Outsourcing has received Ms***'s
fraud dispute.We responded to a similar complaint made by Ms*** to the Consumer Financial Protection BureauThis is the first communication we have received on behalf of this account notifying us that Ms*** believes the account to be fraudulent Sprint placed this account in our office on 09/29/2015, to collect a balance on their behalf.On 10/06/2016, we received Ms.***'s dispute that she faxed to our officeThe account was placed into a disputestatus, and collection activity was suspended sothis mattermay be investigatedOn 10/17/2016, Convergent Outsourcing mailed billing statements obtained from Sprint to Ms.***'s address.The account remained in a disputed status.We are sorry to hear Ms*** has been a victim of fraudIn an effort to assist her with this matter, Convergent Outsourcing has mailed Ms.*** a fraud packet When Ms*** receives the fraud packet, please ask that she fill it out and return it directly to Sprint Convergent Outsourcing has updated the credit bureaus accordingly.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing has received Ms***'s complaint concerning the abovereferenced account*** *** ***, LLC placed this account in our office12/05/2016, to collect a balance on their behalf.Upon review of the call recordings we found that Ms*** was given incorrect
informationregarding how long it may take to receive a receipt after a settlement payment has been made.Our Compliance department requested a receipt to be mailed to Ms*** at the addresson this complaintThe letter was mailed to Ms*** on 03/21/2017.Convergent Outsourcing would like to apologize to Ms*** for any inconvenience shemay have experienced.Thank you for the opportunity to respond

Convergent Outsourcing, Incis in receipt of Mr*** inquiryWe are unable to locate an accountin our system with the information provided in this inquiry.Mr*** has stated the infonnation is appearing on his credit bureauTo further investigate thisinquiry please provide additional
information such as a Convergent account number, client accountnumber of the full social security number

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***