Copley Ohio Newspapers, Inc

M** ***
We did have a premium edition on June 27th All premiums are listed on page Aof the Repository so you can see the dates in which they are in the newspaperAssuming you did not see the dates listed I will credit your account for the premium edition charge for the month of June.
Thank you
*** ***n
Circulation Director

*** ***
Per our conversation, I have cleared your account of any money owed and also have removed your phone number from our system I will be contacting the manager of the telemarketing company regarding this complaint
Thank you
for bringing this to our attention
Sincerely,
*** ***
Circulation Director

*** ***
The account was cancelled on December 30, as you requested The special rate you were given for the year did not include any fuel surcharges or premium edition charges The special promotions never do Your account was credited for these
charges and leaving you with a balance of zero.
I would like to offer you a 75% off special promotion for an entire year The cost is approximately *** per month and this does not include any fuel charges or premium edition charges we may have You should have been offered the credit and some type of promotion when you first brought it to our attention
I sincerely apologize for any misunderstanding If you are interested please contact me directly at *** as we value all our customers
Sincerly,
*** ***
Circulation Director

*** ***
I'm sure that the representative credited your account $for the premium edition I will make sure that she did On page Aof our newspaper we list all of the premium editions that we will be having for the year
Thank you
*** ***
Circulation Director

I have attempted to contact the customer on several occasions with no responseSince the account is active, I would be willing to credit the account for days missed but cannot offer a refund due to monies owed for May 2014.
Thank
you,
*** ***
Circulation Manager

The account was cleared out on April 1, and refund of *** was mailed out on April 4, The bill you received for an amount owed would have crossed in the mail Nothing is owed on the account

Ms***,
I apologize that your account was not cancelled when requested I have your newspaper cancelled and also have credited your account
Thank you
*** ***
*** ***

This account has been canceled and credited for missed deliveries and all charges after initial stop request

Regarding complaint * *** *** *** The account was stopped as of March 11, and cleared out of any money owed as of March 17, Please let MsMoore know that I will have her phone number removed from our system so that she is not contacted in the future from any
telemarketing calls Thank you

*** ***
I apologize that you have not heard back from our customer service manager I will credit your account $for the premium charge All our premium editions are listed on page Aof our newspaper If there is one that you do not wish to receive please
contact our customer service department prior to the date and we will cancel the paper for that day and you will not be charged.
Thank you
*** ***
Circulation Director

*** ***
I apologize that your phone messages were not returnedYour account has been credited for $for the BOGO book premium charge We have all our premium editions listed in our newspaper on page A I did receive your email requesting those dates to
have the paper stopped Those request have been entered in our system
Thank you
*** ***
Circulation Director

Thank you for bringing this complaint to our attention. We take these complaints very seriously and we appreciate *** *** concerns regarding the charges for her newspaper subscription After checking into this matter I do see where there was an error
made on our part. When trying to assist *** *** our customer service representative was giving her in part information regarding a previous subscription at her old address. We apologize for this error and will take the needed steps to correct the issueWith that in mind we will honor her word that the newspaper did not start until November and accept her payment of $to resolve the issue. Customers are billed monthly and although it is difficult to prove, we did send her invoices to the correct address starting with the first one going out in August of 2015. We received no calls for missed copies or regarding issues with her account until the exchange with our customer service representative on 3-3-16. *** *** did receive service until March but based on her information we will reconcile the monies owed for the three months of service that was provided after her husbands stated start date instead of what is shown in our computer system. A credit will be issued in the amount of $and we can close out the account upon receipt of her payment. We have also placed *** *** on our internal do not call list I hope this response satisfied any confusion and rectifies *** ***’s complaint. Please contact my office if you have any further questions or concernsSincerely, *** *** VP of Circulation and Consumer Marketing ***

*** ***
You did sign up for a gift subscription special The special promotion was since you paid full rate for your newspaper you could give someone else the paper at no additional cost to you Then, your paper and the gift recipient paper subscriptions are put on
1/price specials and you receive the billing for both subscriptions
You will be receiving a refund of $for the payment that was taken out of your account on 5/ If you have any further questions regarding this matter please feel free to contact me directly My number is ***
Thank you
*** ***
Circulation Director

*** ***
I received a complaint from the Revdex.com on 2/4/ This was filed under the name of *** *** at the same addressI then have responded back letting you know that the account was cleared out and no further money was owed Today, 2/11/I received
another complaint for the same thing under the name of *** *** at the same address I have left a message at the home phone letting you know that the account has been cleared out and no money is owed
Thank you
*** ***
Circulation Director

M** ***
I apologize that a supervisor never called you regarding the lack of service you were receivingI will have the manager contact this carrier regarding his service I have requested the full refund of $and it will be in the mail by the end of the
week.
Thank you for your patience and for letting us know
Sincerely,
*** ***
Circulation Director

*** ***
I apologize that the newspaper was never started for you No complaints were ever filed until February, 19, This matter should have been taken care of then I will credit your account for the money owed and send you a refund check for
*** that you paid for the first month subscription If you are interested in receiving a subscription, we can offer you a 50% discount Please call our customer service department at 3*** and they will help you
Sincerely,
*** ***
Circulation Director

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This customer's account has been credited $*** for charges on daily newspapers that he did not receive

Regarding complaint * *** *** *** Please let *** *** know that the manager he spoke with did clear the account which had a balance of $205.96. There is no money owed on his account. We apologize for any inconvenience this may have caused since
he did not order the newspaper Sincerely, *** *** Circulation Director

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** *** **