Copley Ohio Newspapers, Inc

Mr***
I'm very sorry for any inconvenience this has caused The account has been cancelled as requested and also credited No money is owed on this account
Thank you
*** ***
Circulation
Director

** *** Please let Mr*** know that we have credited his account for $on 5/for seven missed Sunday deliveries from a call he made into our customer service department earlier this month. We will also be crediting his account an additional $
for five missed Sunday deliveries in May and the two late fee charges
Our billing did get sent out for the month of May. It reflects the first $credit which was given earlier in the month. The bill receives will not reflect the additional credit of $17.90. Please let him know that he will only owe $for the May billingThank you Anita D***

Mran* *** ***
I apologize for the irregular service that you have been experiencing There has been a new carrier that started on the route as of today, 3/ We will let her know that you are to receive both newspapers daily Please call our customer
service department and let them know the days that you were missed so we can have your account credited
Thank you for your patience and letting us know
*** ***
Circulation Director

Regarding complaint # *** *** *** Please let *** ***l know that we are very sorry that his carrier missed him a few days in January and February. He will see the credits for a total of daily and Sunday papers on his bill that he receives in March
The total amount of the credits will be $
Thank you

** ***Regarding Complaint # *** *** *** *** Please let him know that he was given a free sample trial and that the representative he spoke with last week did get the paper stopped. We will have the carrier contacted again to not deliver
the paper and we are sorry for any inconvenience. He is not charged for anything Thank you

Mr***,
Just to confirm, the paper was cancelled on March 3, I apologize that you could not get in touch with someone in our customer service department The phones do get busy at timesOur phone numbers are listed on our website under
contact us, which I believe is on the bottom of our website
Thank you
*** ***
Circulation Director

Thank you for bringing this complaint to our attention. We take these complaints very seriously and we appreciate Mrs***’s concerns regarding the charges for our premium editions Subscribers are notified of the charges for our special premium
editions on page Aof our newspaper every day in advance and have the option to opt out of receiving or being charged for said premium editions prior to their publications. Her account was credited today for the cost of the last premium edition she received and $for the DEC TV Times editions in good faithI spoke with Mrs*** today for several minutes and tried to explain that our options were listed in the newspaper to opt out daily but she was not happy with thatI hope this response satisfied any confusion and rectifies Mrs***’s complaint. Please contact my office if you have any further questions or concernsSincerely, Larry B*** VP of Circulation and Consumer Marketing

To Whom It May Concern:
The Times Reporter distributes a paper daily to active subscribers, not mail as is indicated in the complaintThe "newspaper" subscription for this person was cancelled last year (11-14-13) with a stop reason as "never ordered"The account has
been cleared
Thank you,
*** ***
Circulation Manager
***

Regarding complaint # [redacted] Please let [redacted]now that we sincerely apologize.  She was on a previous special promotion that cancelled the end of December.  A promotion ends but the newspaper subscription does not end it continues at the...

regular rate.  She was given another special at half price which is approximately $16.00 a month on February 11, 2015.
However, from looking at her account I have noticed that that the $5.00 credit was not given and the vacation dates were not entered on her account.   [redacted] account has been cancelled as of April 10,. 2015 and the balance owed is $32.28.  This balance will be cleared and  no money will be owed. Sincerely [redacted] Circulation Director

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]x

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],
 
Your account has been credited $2.00 for the premium edition charge.  Thank you for thoughts and concerns.
 
Sincerely,
 
[redacted]
Circulation Director

[redacted]
I apologize that the paper was not delivered to your Mother's address.  The paper should have been cancelled when you Mother called asking for the cancellation and that she wasn't receiving any papers.  The account has been cancelled and I will have the amount owed of $112.99 cleared out.  She will not receive any more bills from us regarding this amount.
 
Sincerely,
 
[redacted]
Circulation Director

[redacted]
 
I apologize for the spotty service you said you were receiving.  The offer you received was for the cost of the newspaper subscription and did not include any cost for fuel surcharges if there were any.  I will be sending   We did increase...

 our weekend service to include  a Thursday paper as part of our restructuring and extended the discount for another six months 
 
I'm sorry you felt this was unfair and I will be sending a refund check to your address for $[redacted]
 
Thank you
 
[redacted]
Circulation Director

[redacted]
 
The Wrap has been cancelled to be mailed effective 1/28.  You should not receive this product in the mail anymore.
 
Thank you for your patience.
 
[redacted]
Circulation Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 Customer has advised our office by phone that the Repository has resolved the issue for her and she is satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did speak with Mr. Boggs yesterday-No I am not happy as that statement about extra charges is NOT on your bill-only on page A2 of the newspaper-small print-not acceptable to practice business while deceiving customers in such a matter-I have to wonder how many people have auto pay with them and how many of their customers are aware-Look at it this way-Guess to make it easy-take 10,000 customers and get a extra 3-5 dollars every month-it gives them some extra income at the newspaer for sure, so this is not right and I have cancellled with them and hope other people don't get took by this practice and maybe if enough people cancel-they will be upfront on the billing and not expect people to look on page A2 in the bottom SMALL print!
Regards,
[redacted]

Please let [redacted]w that her account was cancelled on 2-19-15 and no money is owed.  A refund check was mailed out to her at the end of February for the amount of $15.06.  I will mail her a copy of her account showing that it is cancelled and no money is owed. ...

Thanks

[redacted]
I apologize that the paper was not delivered to your Mother's address.  The paper should have been cancelled when you Mother called asking for the cancellation and that she wasn't receiving any papers.  The account has been cancelled and I will have the amount owed...

of $112.99 cleared out.  She will not receive any more bills from us regarding this amount.
 
Sincerely,
 
[redacted]
Circulation Director