Corky's Pest Control Inc

In our response to the issue of too many calls.  I would like to apologize for the numerous calls and assure that
there will be none in the future.  We have noted our records as of the last call we made on Jan. 10th, that our
constant attention was not appreciated and we are...

not to call in the future. 
 
Our sincere apologies,
 
[redacted]
 
Personal Assistant to [redacted]
Corky's Pest Control
909 Rancheros Dr.
San Marcos, CA 92069

[redacted] did a great job servising our home last week. He was very friendly and professional. Seemed to spend a good amount of time making sure that everything was sprayed to avoid the upcoming summer pests

very good service by [redacted]

Just want to write that I'm very pleased with Corky's Pest Control. My technician [redacted] is always polite and professional. Thank you Corky's Cathy [redacted]

Review: On 5/12/2015 I contracted Corky's to provide termite remediation to my property. They agreed to service my property on 5/14/2015. I asked that my disabled wife be called before their arrival. That did not happen (tech had wrong name and phone number for my wife: "[redacted]" vice "[redacted]" and [redacted] vice [redacted]). Structural repairs were to be completed by a subcontractor on 5/18/2015 and Corky's rep [redacted] was to meet me on 5/20/2015 to approve the work. That has yet to happen. The subcontractor piled the debris from the job on my wife's flowerbed and did not return as promised to remove and dispose of the debris. After repeated emails to [redacted] of Corky's the sub returned to dispose of the debris on 5/21/2015. Having reached my threshold of pain with the way Corky's staff was treating me, I requested Mr. [redacted] forward my email to Corky. Mr. [redacted] replied that he had forwarded my complaints the company's COO. Now 2 weeks later I have heard nothing from anyone. I am unhappy that I was required to pay for services before they were performed despite the fact that the contract I signed states that payment for services is due 30 days after services are completed. I am unhappy that my wife was not notified that people were on my property. I am unhappy that my wife's flowerbed was destroyed. I am unhappy that [redacted] never came to show me the work that was done and that I had paid for in advance. But I am most unhappy that I have heard nothing in the form of acknowledgement of any of my complaints or an apology from anyone for the horrible customer service I received throughout this entire ordeal. From mis-spelling my wife's name to the shoddy cleanup and the promises not kept, I don't get why I was treated this way. If my complaints were in fact forwarded to someone higher in the company than Mr. [redacted], it would have been at the very least professional for someone to respond. I tried with Corky to no avail. I now have no choice but to go to the Revdex.com for help.Desired Settlement: Having given Corky's ample opportunity to respond to my complaints and make me feel better about my experience and having heard absolutely nothing from Corky or anyone else and having paid full price IN ADVANCE for services that, as of this date, have STILL not been completed to my satisfaction, I believe a refund of 1/2 of the price I paid is in order. Each aspect of my entire experience with Corky's received 1/2 the attention I would expect from Corky's staff and sub contractor; therefore I think Corky's deserves 1/2 the money I gave them UP FRONT. I wish I had used a credit card. Live and learn.

Consumer

Response:

I am very pleased to report that Corky himself of Corky's Pest Control phoned me last Thursday 6/11/2015 and was very receptive to my complaint. Furthermore, he agreed to refund 1/2 of the charges I had paid with no argument whatsoever. I received that check on Saturday 6/13/2015. This has settled my complaint to my complete satisfaction.

[redacted], CP#29, is up front and honest about his advice as to on how the best way to treat the problem would be.

Our service over many years has been consistently excellent. Our current technician, [redacted], is friendly, prompt and thorough. He removed a dead rat from our yard of his own volition.

I've been with Corky's for many years and they are the only service I want. They never fail to exceed all my expectations for professionalism, commitment, quality and results. The staff are all great. I want to specifically mention [redacted], my current service specialist. He carries on the great Corky's tradition I have come to expect.

We have used Corky's for over 10 years! We are very pleased with the service our tech [redacted] (CP19) has provided. He is very friendly and knowledgeable. He knows our property and always takes time to meet any specific needs or issues we might have. Great company and great people!

Review: I am filing a Formal Complaint against Corky's Pest Control, Inc., located in San Marcos, CA. I only contacted Corky's Pest Control one (1) time during the summer to conduct a termite inspection in my house as a requirement, in part, for a home appraisal conducted earlier this summer (2015). During the termite inspection, I asked the technician to do a "ONE (1)" time front and back of my house treatment for ants. At which time, I wrote a personal check and paid for the service in full. That is the "ONLY" time that I requested and authorized that service. At NO time after the treatment did I request, authorize nor even want any further services to be performed by Corky's Pest Control. Since then, Corky's Pest Control has been falsely billing me for services that I did not request, or authorize, and for services that were never performed. I have an iron gate in front of my house, that you can't climb over or under, and a gate the leads to the back and sides of my house, of which both are ALWAYS Closed and Locked at All Times. You cannot even get near my front door unless I am there to unlock the iron gate. That is how I Know Corky's Pest Control invoices are fabricated and that no additional services could have been provided without my knowledge, consent and personal presence. When I arrived home from work, I noticed that a pre-printed invoice was wedged in my iron gate, which also meant that someone just made up an invoice, left it on my gate and expected me to pay for a service never performed, requested, authorized or wanted; on my property that NO ONE can gain access to without me there to UNLOCK and OPEN not one, but TWO GATES. At the very least this is very unprofessional business conduct; and if this continues will raise to a level of Harassment and Fraud, of which I will seek legal action to stop.Desired Settlement: After receiving the first fabricated invoice, that someone stuck on my front iron gate, I sent a message to Corky's Pest Control, using their own Website that there invoice was invalid; of which that message was copied and documented for legal purposes. At this point and forevermore, I want Corky's Pest Control to NEVER contact me again for any reason, as I want Nothing to do with them. Additionally, I want Corky's Pest Control to STOP sending me fabricated invoices for services I did not request, authorize, or want. The contents hereto have also been copied and documented for legal purposes as of this day on Tuesday, October 6, 2015.

Business

Response:

After further review I have confirmed that this account has been cancelled and has a zero balance.[redacted]O: [redacted] C: [redacted]Corky’s Pest Control[redacted]

I had [redacted] come out to spray the outside of my Mobile home & she did a fantastic job. She was also very pleasant, did a very though job & before she left asked if there was anything else she could do.

[redacted] is reliable, helpful, hard working, & honest. I will recommend Corky's & [redacted] to family and friends.

Review: We called Corky's to inquire about the fumigation service and after verifying with them that if we do a fumigation on August 31st Saturday, we'd be back home on Sep 2nd (Mon), we made the appointment. We chose the dates as so because this was the only dates that were going to work for our schedule. We had two on-site visit appointments and the rep [redacted] confirmed the dates and gave us all the details. We signed the documents and made full payment. 3 days before the appointment, I received a call from [redacted] (last name?) at Corky's saying that our return-home date was Sep 3rd (Tue). I confronted him saying that this is not what we were told and he denied that he made a mistake. The field rep [redacted] admitted that he gave out wrong dates and apologized. I don't understand why within the same company, one person admits the mistake while the other doesn't. This is very strange. Also [redacted] was very rude in the beginning and very disrespectful. He made me feel awful and frustrated. He changed some after I told him that I was reporting to Revdex.com.

In the end, [redacted] offered (still without admitting his mistake & offering apology) $175 to be deducted from the quote. I told him that the amount will barely cover the expense of getting an additional hotel night and finding boarding for our two dogs. With that amount, we are not being offered anything for the great inconveniences that we went through (we are still going through). When I told him that, it did not make a difference and he said that is all they could do. The solution I'm looking for is for them to let us back in the house on Monday as we were originally told but they say that cannot be done.

This company has a very low reviews and it shows how many unhappy customers they had. It could be the problem with the service itself but I am convinced now that it is probably due to the customer service also. I experienced it, so I know it now.

I would like to make additional comments regarding [redacted] (I believe that is his name. He always referred to himself as ‘[redacted]’ and I found his full name on Yelp reviews)

1. He was very unpleasant to begin with, when I called & spoke to him about the scheduling error they made. As soon as I pointed out the problem, he clearly became very aggravated. It is this behavior of his that disturbed me so much to the point that I felt as though that I needed to make my point across, in another word, to ‘complain’.

2. The entire time, he kept on blaming [redacted] instead of focusing on what they can do as a company. This ‘pointing finger at someone’ approach that he takes is very unprofessional and only makes upset customers even more upset.

3. He explained that $175 deduction was the most they can offer for the size of house/job we had. This made me feel that they base their decision upon the size of house/job, instead of how much trouble & inconvenience customer goes through. This did not make sense to me.

4. When our conversation did not come to a resolution, he threatened me saying ‘I’m going to just cancel the fumigation appointment for tomorrow right now’ He said this in a very mean, disturbing way. I was stunned. We spent weeks preparing for the fumigation and scheduled our vacation trip based on the fumigation schedule that we thought we had. because of this error they made, we were now caused a great inconvenience. When I told him ‘No, you can’t just cancel it like that. We’ve already done so much to prepare for tomorrow’, he again, said in a very confident & annoying way, ‘Oh yes I can. I’m going to cancel it right now’ I have never seen any customer service rep or sales rep act this way towards their customers. Later on, I saw the Yelp reviews and to no surprise, his name appeared everywhere, because of many unhappy customers and their experiences with [redacted].

5. I asked him to speak with the manager and he agreed. However at the same time, he told me that everyone in the company was made aware about the incident including the manager and everyone’s decision towards this case was to ‘walk away’ if I kept on complaining. My only hope was that I’d be able to speak with the manager and let her see our side of the story as this is something that we felt that the company SHOULD know but as soon as [redacted] said that they were going to ‘walk away’ from our case, my hope disappeared. What [redacted] did is to basically let me know that no matter who I speak with, the company is not going to do anything because they have already made the decision to walk away.

6. There was nothing I could do any more. The only thing that cancelling appointment can do is to leave us this mess in the house, inconvenience & trouble we went through, aggravated feelings that I had to put up with, so I kept the appointment.

7. I got a call from the manager next day. She appeared 10 times more understanding than [redacted], but when I asked her it was true that they were going to simply cancel the reservation and walk away from this, she did not deny it. Just before we ended our phone call, she said ‘Ok, we’ll just deduct $350’. I am hoping that she didn’t say this just to end our conversation (she had allergy that day and it was hard for her to speak to me, I understand) and not follow through. [redacted] told me that $175 was the most they can deduct without bring this to a lawsuit so I don’t know.

8. One thing I asked the manager before our conversation ended is to speak to [redacted]. I told her that errors happen and what determines customer satisfaction is how the company handles the situation and approach the customers. I told her that if [redacted] didn’t act the way he did when error happened, it probably saved all of us from going through the stress of confrontation and I did not have to go this far. She said that she understood and she promised me that she was going to talk to [redacted] about it.

9. One thing a little minor that I would like to add at the end is that [redacted] was strange in the way how he always denied that he listed to my voice mail messages. I left him a few voice mail messages regarding the incident. First time when he called me back at home, my husband answered the phone and [redacted] told my husband that he was returning my call. My husband gave him my work number as I was at work and asked [redacted] to call me at home but he never did. When I came home from work, I called him and he answered the phone. When I brought up the subject of the message that I left for him, he said ‘I didn’t listen to the message’. This happened a few other times after that… for some reason, he seemed to always not want to admit that there were phone messages for him and that he already did listen to it. Any other day, I would have just thought ‘he’s strange’ but with all of this things happening, it only added to my frustration as I felt what a liar he was being.

Overall, my experiences with Corky’s turned out to be a nightmare.

[redacted] acted very emotional and disturbing. His behavior was so emotional that I even let him know that I felt as though I was speaking to a toddler (note I have a young boy at home). He did not like that of course…

I wished that I went with a different company but with things all packed away and plans for vacation already made, we could not just have them cancel it. Basically, we were ‘stuck’ and they took an advantage of our situation. That’s how we feel. Desired Settlement: 1. I want them to have us be back in the house on Monday, Sep 2 as originally promised.

AND

2. Issue credit of $175 as promised.

If this cannot happen, I want them to issue credit for $350. This amount will cover $200 (hotel + dog boarding x 2) and $150 for the inconvenience caused by them.

Consumer

Response:

?=On Sun, Sep 15, 2013 at 10:03 AM, [redacted] <[redacted]> wrote:

Hello [redacted],

I wanted to inform you that it appears that we came to a resolution with this matter.

I received a phone call from the owner at Corkey's indicating that they were processing additional credit of $175 to be credited back to my Amex card. I checked this and confirmed that the credit was in fact processed on 9/12/13. The owner apologized for the mistake they made and any unpleasant experiences that I experienced.

Thank you so much for all of your help. I am glad that it was handled in such timely manner and the owner at Corkey's responded to the situation so quickly.

Sincerely,

I would like to compliment [redacted] from Corkys Pest Control. He did an excellent job at my new home and has done excellent work at my previous home. Both separate times I had two separate issues one with ants and one with water bugs. He was polite and thorough in his work. In the near future I will be using Corky's for termite tenting.

My Corky's 'Service Technician' Mr. [redacted]; is and has always been extremely patient, very polite, willing to go above and beyond to make sure that his clients are completely happy. He is will ask you 'if you want a particular service that wasn't scheduled that day, but to make you feel at ease, he offers it and seems to have no problem with doing so. He's extremely informative. He will try & generally answers any question and/or concern that I may have. He tells me about the insect that I ask him about 'completely' or that I have one that I had found (spider) within. He's friendly, welcoming and will never rush you, and being disabled and older 'it's extremely appreciated,' I truly appreciate him as a person and appreciate Corky's for having him on as a member of their team. Also, Corky's service plan wasn't over priced at all, especially for all that i'm getting in return; MY PEACE OF MIND. Thank you so much, especially to [redacted] (for being so consistent always with your work and personality).

I am very pleased with the service I have received from Corky's Pest Control, specifically with [redacted] (Technician). He is very personable and remembered from previous visits to be cautious of my dog and tortoises. He takes pride in his work and provides exemplary customer service.

Very thorough, We had armies of ants and not another one since Corkys took care of them. We had concerns about critters in the atic and after a complete interior and exterior inspection by Corkys we were reasured that there was nothing there that lived through the tenting a few years ago and no sign of new residents.

I like Corky's, but the very best thing about Corky's is [redacted], CP#29. I have known him for several years now, and he is so kind and considerate, and he does a great job! He is also my elderly Mother's Corky's man, and she feels the very same way about him. He is always positive and professional!

I've used Corky's Pest for over 7 years now and they have always provided good service but today they went above and beyond. I asked if they could come out early am due to prior commitments and they showed up at 7:30a as I requested. I had a problem with rats and the tech ([redacted]) crawled around the whole house to find the small hole that rats were coming in. He placed a few traps for me and did not charge me any extra $ for whole service.

Review: We had a termite inspection. Sales person and tech said the heat treatment would heat the attic to 150-160 degrees. We had a heat gage in the area. The temp got to 94 and 82 in the two areas. It gets hotter than that in the summer. The tech said there was no way the treatment worked and they would have to come out with two people and three heaters to complete the job. After phone calls from the office we were told they had completed the work per the contract and if we did not pay, they would place a lien on the property.

We sent a letter stating all with a timeline of what happened along with a notice that should we not receive a visit from the General Manager by Feb 4 we would be filing a complaint.

We have no problem paying for the service, but we want the service complete. It appears they have no intention in doing this.

Please help.Desired Settlement: We have no problem paying for the service, but we want the service complete.

Business

Response:

Re: Revdex.com Complaint #[redacted]

Ms. [redacted],

It seems to me that there has been a misunderstanding regarding your service and because of that I would like to offer my apologies. Based on your inspection report the price we quoted and the heat treatment performed was for two of your five attic spaces, as far as I can see the remaining three attics were neither quoted or treated.

In an effort to allow you to start over with another company or us I have removed the $1631.00 charge from your account for the work quoted and completed. If you would like to continue with our company please call our office to schedule an inspection where we can properly quote treatment for all of your attic space.

Thank you for your time,