Corky's Pest Control Inc

Review: After two phone conversations with Corky's to set up the appointment for service, the technician was 3 hours late for the appointment. My future mother in law is in her 50's with Athsma and emphysema. We were told we could reenter the home after two hours. Then the technician told us three hours after three hours of waiting outside with the cats in a crate, I reentered her home to find the floors still completely wet. [redacted] is my future mother in laws name. She is the homeowner. It was so wet? That she was unable to sleep in her own home, without any notice, due to the fumes. Before and after the service, everytime we contacted Corky's, they could never find our information in the system. The service was horrible. When we complained we got bounced around to three different people without any solution. We are still awaiting our second service which was included in the price that was to be paid. We had to call multiple times to ensure they had the appointment in the computer. They still never seemed to have the correct information in the computer. I am extremely upset that my future mother in law was given incorrect information and forced to sleep outside of her home because of the horrible service and the lack of regard for appointment time.Desired Settlement: I do not believe after the horrible service provided that [redacted] should be expected to pay the remaining balance. I also think we should be refunded what was paid. This service is completely unacceptable and if this is not handled in an appropriate manner, I will definitely make sure everyone I know does not go to Corky's for their services.

Business

Response:

We have contacted our customer and will work to resolve their concerns directly. Thank you for the opprotunity to take care of our customers.

Review: 3 Years ago (2010) I called Corkys Pests Control to have my house checked with unwanted pests. They advertised free evaluation, etc. and the technician cam to my house and performed a 5 minute check. After few weeks, I got a bill for $99. I complained about the bill and they said because they performed the service, I am responsible for the amount stated in the statement. I've talked to the account rep (forgot the name) and said I will pay the amount due even though I am very unhappy with the service provided. Also, I stated that I dont want their service anymore.

I have been getting letters, etc from the Corkys even though I didnt want their service. Today July 22, 2013, 3 years later I got a bill for $99. I called the customer service ###-###-#### and asked about the bill. The customer service said that it was the service provided in April. I asked the customer service what service was provided and why was I charged with the service. She said it was the service i've agreed.

I told the customer service that for 3 years I have not been charged and all of a sudden I got a bill for the service that I DIDN'T ORDER. She said it was probably a verbal agreement made. I told her if it was a verbal agreement why was I not charged for he past 3 years and all of a sudden I got the service charge.

She cannot answer the quest and their account rep will have to return my phone call. Corkys is charging me for services that I DIDNOT order or agreed.Desired Settlement: Please stop this unwanted bills, the service that I DIDNOT agreed to do. Please do not provide me any other services, and please stop contacting me.

Business

Response:

Since we are no longer receiving email notifications when complaints are filed we were just made aware of this complaint. Now that we are aware we will begin to research this particular customer so we can better respond to the complaint.

Business

Response:

On 9/29/10 we performed 1) An estimate for roaches and 2) a limited termite inspection. Both services were completed between 3:41p.m. and 6:09 p.m. The cost for the roach estimate was $40, which was paid immediately by credit card.

The service that took place on 4/24/13 was initiated by a call into our office. The request was for a one-time service to treat for ants, spiders and crickets and included a call by the technician when he was on his way. The service was completed between 3:21 p.m. and 3:45 p.m. and the cost is $99. We apologize if it came across that the $99 charge was from three years ago when it was actually from 4/24/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Corky's performed an un-authorized service to my property on 4/24/2013. I have not have ANY communication or phone conversation from 9/29/2010 with the company. I have not heard from anyone from the company to explain to me what is going on, everytime I call their accounting the person that was handling my account is alway unavailable.

I DO NOT accept the response of the company!

Regards,

Business

Response:

This customer has now made multiple complaints. The first complaint submitted by this customer was that we were erroneously charging from 2010. When it was explained to him that the charges from 2010 were paid and the $99 charge was in fact from 2013 he then claimed it was for an unauthorized service.

We rely on the honesty and integrity of people to pay for the services they receive from us. When they don't there is no reasonable way for us to collect their payment. Small claims court would cost more than the service amount and we do not send late paying clients to collections for the same reason. Because of these collection policies we certainly do not provide service without verbal acceptance or requests from homeowners or tenants. In this case we arranged a day and time, the credit card payment and a special request from the client to call as the technician was on his way to the home. With these verbal arrangements made we provided the service and charged accordingly.

Corky's Pest Control Inc. has come to my residence two times in the past 3 months. Both times the same tech., who was very professional, and explained what procedures he was doing to get rid of the ant problem I was having. The service worked as well as he had promised it would. Every person I have had contact with at Corky's Pest Control has been nothing but nice and pleasant.

[redacted] is our technician. He is friendly, helpful, and always provides excellent customer service.

[redacted] did a great job with controlling the pests in our yard. We saw a big difference just a few days later.

Just received a superb service from [redacted].

On three occassions, Corky's has failed to send a technician to perform indoor pest control service within the agreed upon appointment time. Also, when attempting to make an a mutually agreed appointment, I will give three different dates and times within a 7 day period, which Corky's has never been able to fulfill because "they are booked." It typically takes 2 weeks to get an appointment which is a problem when a house has pests. When my house is infested, I expect a pest control service who advertised that I could call anytime to be able to provide services within 7 days.