Corky's Pest Control Inc

Excellent service done very thoroughly.

Review: We had a termite inspection. Sales person and tech said the heat treatment would heat the attic to 150-160 degrees. We had a heat gage in the area. The temp got to 94 and 82 in the two areas. It gets hotter than that in the summer. The tech said there was no way the treatment worked and they would have to come out with two people and three heaters to complete the job. After phone calls from the office we were told they had completed the work per the contract and if we did not pay, they would place a lien on the property.

We sent a letter stating all with a timeline of what happened along with a notice that should we not receive a visit from the General Manager by Feb 4 we would be filing a complaint.

We have no problem paying for the service, but we want the service complete. It appears they have no intention in doing this.

Please help.Desired Settlement: We have no problem paying for the service, but we want the service complete.

Business

Response:

Re: Revdex.com Complaint #[redacted]

Ms. [redacted],

It seems to me that there has been a misunderstanding regarding your service and because of that I would like to offer my apologies. Based on your inspection report the price we quoted and the heat treatment performed was for two of your five attic spaces, as far as I can see the remaining three attics were neither quoted or treated.

In an effort to allow you to start over with another company or us I have removed the $1631.00 charge from your account for the work quoted and completed. If you would like to continue with our company please call our office to schedule an inspection where we can properly quote treatment for all of your attic space.

Thank you for your time,

This review is about the service provided by [redacted] on 5-28-14.

Mr. [redacted] is an excellent tech and provided a professional service

Awesome company! Awesome service from [redacted]! Definitely recommend this company to others!

MY HOME HAS BEEN SERVICED BY [redacted] AND BEFORE HIM IT WAS [redacted]. I MUST SAY THAT THESE GUYS HAVE ALWAYS BEEN VERY POLITE AND MADE SURE I WAS HAPPY WITH MY SPRAY. I JUST LOVE HOW THEY TAKE TIME TO REMOVE THE SPIDER WEBS SPECIALLY AROUND MY DAUGHTERS PLAY GYM. THANK YOU CORKYS FOR EXCELLENT SERVICE.

I had [redacted] from Corky's Pest Control perform a treatment for subterranean termites and he did a great job. He was very nice, courteous, thorough and knowledgeable with every aspect of the job. I would definitely recommend his services. I also love the fact that Corky's provides a 4-year warranty on the service.

I would like to say that [redacted] of Corky's Pest Control is an excellent technician. He is always very polite, takes the time to listen to any problem you may have and makes every effort to resolve it for you. He should be commended for the job that he does as his professionalism rates an A+++++ in my book. I would not want any other person to be handling my account. He deserves to be singled out as OUTSTANDING in his craftsmanship and his very friendly attitude. It is so rare today to find those who deserve such a rating with most company employees who are just interested in getting by, collecting a paycheck and that is it. Most employees seem to have a do not care anymore attitude, but not [redacted]. I think he deserves an award and recognition for his work, I hope his company recognizes how valuable an employee that they have and that they show it by treating him well and with the upmost respect. This man is the reason for my giving this company such a high rating and I have only given such praise in extremely rare circumstances. So, my hat it off to you [redacted] as you deserve it.

corkys has an excellent service we are glad we have [redacted] as our technician.

he gives has a great service and we appreciate it. he is dedicated to his job.

I have had Corky's regular service for years. Would not go without it. When people tell me they are having ant or spider problems I am comforted to know that I do not because of Corky's Pest Control service. I love my service rep, [redacted]. He is so sweet and very attentive to any pest control issues. He is a real asset to the company.

Corky's Pest Control has been spraying my home for over 15 years and I am very satisfy with their service. [redacted], Branch Field Representative FR 39714, in particular has been great. I have been having difficulties with my ankle for the last 3 years an he has made it easier by letting himself in to the back to spray even making sure that my dogs water pail is cleaned and filled with fresh water when he is done spraying.

Review: Corkys came to my house and sprayed for ants, I then paid the technician. A few weeks later the ants returned and i

called Corkys to inform them that the ants had returned. Corkys scheduled for another technician to return in which

he did and sprayed for ants. Corkys then billed me again and are now harassing me to pay them.Desired Settlement: Quit harassing me to pay.

Business

Response:

Ms. xxxxxxxx,

After a review of the file we emailed you of your call with

our customer service rep it was clear that you agreed to an ongoing service to

be paid monthly. However, at this time we

have removed your balance bringing your account to zero and have removed you

from the maintenance program. Thank you, Corky's Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] at Corky's is tops! Great attitude and friendly service!

I am a fan of Corky's Pest Control, I had a gentleman by the name of [redacted] come to take care of some termites at my home. Very thorough, detailed so detailed he found a different type of termite. Thank you!

Review: Corky spot treated our attic for termite with a 4 year warranty. It is still within our 4 year warranty and the termites have returned. Corky will not come out and spot treat the attic again, they are giving me the runarounds saying the warranty is only good for 1 year. I have paperwork which states 4 years. They refuse to accept that.Desired Settlement: There are several ways to resolve this. First, they can come out and honor the warranty. Second, they can lower their fumigation price for the whole house by $750 which was the price for the spot treatment. And lastly, they can refund the $750 and I can take my business else where.

Business

Response:

Our apologies for the delayed response; due to known issues we do not receive complaint notifications from the Revdex.com's email system.

Since we are just learning of this complaint one of our customer service representatives immediately tried to reach out to this customer to schedule a new inspection to honor the 4 year warranty which would expire March 2014. A message was left at the number provided in the complaint. In addition we called a cell phone listed on the account, confirmed the address with the woman who answered and who claims she is not having trouble with termites and would not allow us to come re-inspect the property. If this customer wishes to continue forward with treatment they may call us at their convenience. Their account has been noted that we will honor the warranty for 4 years.

[redacted] took great care of our termite problem. I highly recommend him.

Review: on dec 11 I called to make a payment for the month of november, I ok'd it with billing dept. having a payment due for the december service was in a couple of days, as they request payment at time of service, the employee told me she was going to again submit payment on thursday.My reply to her was "Oh no you are not I will call you when I want the bill paid". well today dec 22 I called to pay the bill and I was told the bill had already been paid. upon looking in my bank account I WAS billed again. oh my goodness. I called the manager of billing dept. I told him I was making a report to the Revdex.com, he did apologize and offered me a discount for my next monthly service. I declined the discount and just would like to make you aware I then had him remove all of my billing information and now will send them a personal check. By the way the service I do receive from the technician is awesome. I am very pleased with the technician.Desired Settlement: for the employees of the billing dept to NOT charge until the customer authorizes it. she was specifically told to not bill.

Business

Response:

First we would like to thank you for the compliment to our service and our technician; we take great pride in both. Second, we sincerely apologize for the inconvenience we have caused you. However this did bring to light a system error which we were unaware existed. We now know what to do differently to prevent such a thing from happening again. As for future services and payments, we are in transition to an entirely better system which we expect will prevent any such errors from occurring! Thank you again for bringing this to our attention.Sincerely, Corky's Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Our termite service specialist Hector did a superlative job treating issues on our point loma property. He was extremely diligent, professional and personable.

I have been using Corky's pest control for years and they do a fantastic job! I just wanted to compliment my technician, [redacted] for being timely, professional and pleasant and for solving my ant problem!

I have used Cork's Pest Control since 1985. I have them come out every month to take care of the outside. They are professional and never miss a month. My service man [redacted] is very nice and is respectful. I will continue to use Cork's.