Cost Plus World Market

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Contact Name and Title: [redacted] E-comm support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cpwm.com I am truly sorry this matter has not been resolved and will do what I can to make things rightUsing the information provided I was unable to locate an online order for you at this momentI will reach out to you via phone and email to gather more information.Once I view your account we can move forward with a return and refund as requested

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Contact Name and Title: [redacted] E-comm support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cpwm.com We have had our freight company call the [redacted] and request an example of a call for reviewThe [redacted] states that he deleted all voice mails but will offer an example if another call comes inWe could not locate a connection with the phone number to either World Market or delivery company CEVAWe will continue to research with the [redacted] any further inquiries regarding this matter

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey actually sent (6) coffees when we only ordered two so I'd say they went above and beyond Thank you! Sincerely, [redacted]

We have reviewed this complaint and will be honoring the $for this sku that the customer saw advertised online

Complaint: [redacted] I am rejecting this response because:here is the link this is directly from the cost plus world market Pinterest page under farmhouse inspirationHow can I have this price matched please provide your information to correct this issue and price match the item in a timely fashionSincerely, [redacted]

Hello [redacted] , We do apologize for any confusion regarding our sale for tunic and dresses with World MarketWe hope to ensure in the future our adds are in no way misleading

Hello MsGermain, I will be more than happy to assist you from here regarding the pricing issue between our website and pinterestOften times there are old links on pinterest for pricing that is no longer valid Before we move forward I have a few questions: 1: what was the item? 2: Were you looking under the World Market pinterest page or that of another pinterest member? 3: Can you provide a link to that pinterest page so we can address this matter?

Complaint: [redacted] I am rejecting this response because: There was no confusion on our partWe were told by representatives from World Market that there was free shippingIn the first case, I walked through the charges and confirmed my bottom line costThe World Market representative agreed with my costIn the second case, both my husband and I were assured there was no shipping charges by a representative who had worked for the company for yearsEither they were not trained properly or they purposely left out the surcharge chargeWe feel this was completely misleading We received the proper information only AFTER we were assured by the representatives that there would be no additional chargesWhen my husband tried to purchase the item on-line the system said we couldn't combine the coupons and nothing about surchargesWe didn't have coupons and the way it was depicted on-line was totally misleading It would be nice for the company to provide proper disclosure instead of a bait and switch tactic I wonder how many other people have to experience this before something is done.Sincerely, [redacted]

Hello [redacted] , I am terribly sorry for the confusion and would like to see what we can do to help make things right. It is correct that our free shipping discount offer cannot be combined with any other offer. You can take the free shipping or use whatever coupons you have with the... offer. It looks as though you had already received this information from customer service but proceeded to ask the store representative for clarification. Unfortunately there is no means to apply the coupons to the order if the free shipping code is used.

Initial Business Response / [redacted] (1000, 8, 2015/07/16) */ The item is no longer listed on the World Market websiteAgent advised we can contact vendor to determine if hardware was in fact suppose to be included [redacted] chose to keep item "as is" with 10% discount due to possible error

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey actually sent (6) coffees when we only ordered two so I'd say they went above and beyond. Thank you!
Sincerely, *** ***

Hello, we charged $due to a tax recalculationPlease review your Paypal transaction to see what the true charge amount wasWe hope the amounts match our records

Complaint: ***I am rejecting this response because:
The credit they gave is $less than what I paid. They need to get a calculator and check their work
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/06/29) */
Hello Ms***,
I am sorry to hear that your identity has been compromisedI have been through this myself and it can be such a hassle and frustrating experienceI hope that everything works out for the bestI would like to offer you a
10% discount on the last order completed with World Market if the agent has not already handled this for youPlease send me your order ID # so I can have the 10% appliedI saw in your Revdex.com case you had this option prior to your order but could not take advantage of the discount due to orders being cancelledOnce I hear back from you we can move forward with the process
Thank you!
Final Business Response /* (4000, 16, 2015/07/20) */
The *** orders were cancelled by the World Market Fraud teamWe had multiple orders from a a *** using the sale name/address but different email with large orders for gift cardsWe notified the *** and she did state that her account had been compromised at one point but the bank had resolved the matter.The *** had made other orders since this complaint and no future orders have been cancelled*** spoke with fraud team

Initial Business Response /* (1000, 6, 2015/10/06) */
Contact Name and Title: ***- E-comm support
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cpwm.com
I have sent an email to the *** regarding this matterFedEx has been contacted and a request to have the
replacement item returned has been submittedDue to the previous shipment being lost we will not hold the *** responsible for charges and will request a full refund issued
Initial Consumer Rebuttal /* (2000, 9, 2015/10/08) */
Issue was resolved, World Market sent a replacement table

Hello, the day bed has been picked up on 12/and the refund process has begun
The surcharge (and tax if applied) has already been refunded, customer should get an email shortly
The refund for the merchandise is plus applicable tax and is being processed nowNormally, the
credit process begins once the item reaches our warehouse but I've escalated the issue given the go ahead of the credit processCustomer should get an email within a couple hours or so

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***