Cost Plus World Market

We reached out to the customer and the coffee they initially requested is a seasonal item and is now discontinuedWe asked what other coffee they would like and they requested the Texas Turtle CoffeeSo we sent and expedited the shipping and they received it on 5/26/

I had sent this email to the customer:
Dear Mr***,
Thank you for contacting World MarketI am sorry for the disappointing experience that you are having with your store creditPlease let me know the store credit # and I would be happy to look into this
Thank you

Initial Business Response /* (1000, 5, 2015/11/25) */
Contact Name and Title: *** E-comm support
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cpwm.com
I am truly sorry this matter has not been resolved and will do what I can to make things rightUsing the information
provided I was unable to locate an online order for you at this momentI will reach out to you via phone and email to gather more information.Once I view your account we can move forward with a return and refund as requested

Initial Business Response /* (1000, 5, 2015/09/11) */
The store's District Manager sent an email to the ***:
Good Morning *** ***,
First, please accept my apology for the inconvenience World Market has caused youI greatly appreciate you taking the time to communicate your
dissatisfaction with our *** service team, at our corporate office in OaklandOur objective with every *** that shops at World Market is to exceed her or his expectationsObviously, we did not achieve this objective with your last shopping trip
As I am not sure as to the furniture item that has resulted in you making a trip to our Corona store, please update me on the furniture item that you had selected at our Mission Viejo store, and the price of the itemIf this item is still available in our Stockton Distribution Center, we will order the item in for you at the price that was posted during your recent shopping trip, or offer you a similar item of equal or greater value that will meet your expectations
Please allow us to send you a $gift card for the inconvenience we have caused youIf this is acceptable to you, please reply with your mailing address
Again, I apologize for the inconvenience we caused you during your last shopping trip at World Market
**
Cost Plus World Market
** *** District Manager San Diego, Orange, LA Markets
Mr*** responded:
Mr***
Thank you for your reply and for making this right
I have attached a picture of the item in question
Also, our address is;
XXXXX *** *** Rd
*** *** CAXXXXX
thanks again,
***
The District Manager responded:
Mr***,
*** *** a *** Service Associate in our corporate, *** Service department will be sending you the $Gift Card
In regards to the Arcadia table, we are currently out of the Arcadia table at our Mission Viejo store*** *** Lead Supervisor at Mission Viejo, has placed a *** order, in your name, for the Arcadia table, which should arrive at Mission Viejo next weekWe will also honor the "Manager's Special" price of $
Please reply with a contact phone number in order to notify you as to when this table arrives at the store*** *** will be your contact person at Mission Viejo
Again, I apologize for the inconvenience we have caused and I appreciate you allowing us to make this right for you
**
Cost Plus World Market
** *** District Manager San Diego, Orange, LA Markets
This issue has been resolved

Hello,
It looks like Revdex.com has removed the link providedIf you wish to send the link to me personally please do so at ***com and request the ticket forward to ***Once I am able to verify the information we can move forward with a resolution

Initial Business Response /* (1000, 19, 2015/12/02) */
We received an email from the *** store that advised that this issue had already been taken *** of:
Hello,
The situation has been resolvedWe received the chandelier on XX-and the *** was contacted and given an
additional discount for her trouble so you may go ahead close the ticket
***
Initial Consumer Rebuttal /* (2000, 21, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: *** E-comm support
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cpwm.com
We have had our freight company call the *** and request an example of a call for reviewThe *** states that
he deleted all voice mails but will offer an example if another call comes inWe could not locate a connection with the phone number to either World Market or delivery company CEVAWe will continue to research with the *** any further inquiries regarding this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, rather than "hope to ensure", simply ensure.Sincerely, *** ***

Complaint: [redacted]I am rejecting this response because:
There was no confusion on our part. We were told by 2 representatives from World Market that there was free shipping. In the first case, I walked through the charges and confirmed my bottom line cost. The World Market representative agreed with my cost. In the second case, both my husband and I were assured there was no shipping charges by a representative who had worked for the company for 10 years. Either they were not trained properly or they purposely left out the surcharge charge. We feel this was completely misleading.
We received the proper information only AFTER we were assured by the 2 representatives that there would be no additional charges. When my husband tried to purchase the item on-line the system said we couldn't combine the coupons and nothing about surcharges. We didn't have 2 coupons and the way it was depicted on-line was totally misleading.
It would be nice for the company to provide proper disclosure instead of a bait and switch tactic.
I wonder how many other people have to experience this before something is done.Sincerely,[redacted]

Dear Sir or Madame at the Revdex.com:
 
We have received ample correspondence via both email and phone calls from this customer and have proceeded to address his requests as appropriate.  The initial emails that he submitted to our "[redacted]" email...

address were responded to, but after a message sent to him from our first customer service team on 1/29/18, there was no reply to that team until he contacted the store and then called another one of our customer service units by phone.
 
At this point, the customer has agreed to starting a new World Market Explorer account with a different phone number than the one that he had initially wanted to use which was claimed by another customer with a different email address assigned to the account.  He has opened that new World Market Explorer account and provided me with information for the transactions that were applied to the World Market Explorer account that belonged to the other customer.  I have added those transaction amounts totaling $539.64 to the customer's newly opened account that belongs to him.  With this, I believe we have satisfied his requests to resolve this situation.
 
Please advise if there is anything further that must be done to rectify this, but be aware that the customer and I are in direct contact with each other already via email.  Thank you.

Contact Name and Title: [redacted]- E-comm supportContact Phone: [redacted]Contact Email: [redacted]We are truly sorry for this entire experience and will do what we can to ensure we make things right. We have made contact with vendor and customer service to hopefully reactive the...

order on the back end. The sofa is ready to ship once we can reactivate the payment. The customer can also call me at [redacted] for any further details. We will be in contact with the customer in a few days once we have everything in order. Again, we do apologize for the inconvenience.

We have reviewed this complaint and will be honoring the $177.49 for this sku that the customer saw advertised online.

Before we can offer the customer a second bench which we will be happy to do once we confirm the email stating this item was sold in a set of 2. Once confirmed the customer issue will be resolved and a second bench shipped out ASAP once the information stated by the customer has been confirmed.

Hello Ms. Germain,
 
 I will be more than happy to assist you from here regarding the pricing issue between our website and pinterest. Often times there are old links on pinterest for pricing that is no longer valid.
 
 Before we move forward I have a few...

questions:
  
1: what was the item?
2: Were you looking under the World Market pinterest page or that of another pinterest member?
3: Can you provide a link to that pinterest page so we can address this matter?

Complaint: [redacted]I am rejecting this response because:here is the link this is directly from the cost plus world market Pinterest page under farmhouse inspiration. How can I have this price matched please provide your information to correct this issue and price match the item in a timely fashionSincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/07/16) */
The item is no longer listed on the World Market website. Agent advised we can contact vendor to determine if hardware was in fact suppose to be included. [redacted] chose to keep item "as is" with 10% discount due to possible error.

[redacted], May 31, 15:45: We have confirmed the customer order does in fact show this item in a set of 2, we will ship the additonal bench out within the next few days. [redacted] Ecommerce Customer Service Cost Plus World Market

Hello [redacted],
 
 We do apologize for any confusion regarding our sale for tunic and dresses with World Market. We hope to ensure in the future our adds are in no way misleading.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
 
 I am terribly sorry for the confusion and would like to see what we can do to help make things right. It is correct that our free shipping discount offer cannot be combined with any other offer. You can take the free shipping or use whatever coupons you have with the...

offer. It looks as though you had already received this information from customer service but proceeded to ask the store representative for clarification. Unfortunately there is no means to apply the coupons to the order if the free shipping code is used.